Credit cards
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (86)
Came in to get an upgrade on my phone and these guys are super friendly and eager to help. Marcus was amazing and explained everything to me so well. I have never been so happy with an experience with Verizon and Im already a devoted customer. Wow, definitely would go out of my way to come back to this store!
My daughter went to purchase a screen protector at closing time. Mr. Julian assisted us without rushing us and more over he took his time to clean the phone and put it on. Julian was courteous, professional and go out of his way to ensure we are pleased. He is the best sales associate ever in all the retail stores I have visited. Hope Verizon recognizes Julian.
If you come to this store call ahead and ask for Juan
Came in today to upgrade my parents phone. Christian was a tremendous help. He was very informative, helpful and patient. He took the time to explain and went over our phones plans. He gave us great deals. We ended up buying 3 tablets and upgrading my parents phones. THANK YOU for your help!!!
Thank god I came on a day that wendy was working and I read about this store beforehand and so many people loved wendy about how she was so helpful and patient and very knowledgeable and I totally agree with the other customers too today I had to put an order in for an iphone 11 pro max and hopefully she will be the one to help me get it activated and started no more android hello iphone family. Thanks wendy for a quick order for my new iphone I cant wait.
Very helpful, knowledgeable and friendly. The store is a welcome change from other larger, bustling Verizon stores weve been to. Dylan took care of our cell phone needs wonderfully. 5 stars from us!
Last night my husband and I went to purchase a charger at Verizon. Luis sold us one, helped me with my cracked screen protector and told me how I can get a better deal on my phone service. He really went above and beyond to make us happy. Thank you so much Luis! We will come back to your store next time we need anything for our phones!
The worst experience ever, I came to the store and JUAN was rude .1.- I told him that I was waiting for my wife to park the car while I was inn the store and he said no if she is not in the store with you she couldn’t get in because he was about to close and I was surprised. 2- I was trying to activate my kids gizmo on an existing line on my account and he answer was NO primo I don’t do that like if I was doing something wrong and he said I can’t the company is checking on us so no I can’t do that, at that moment I was speechless, so he told me you have to call customer service and then to ending with this horrible experience I was about to place an order for 2 new phones and he didn’t even care or process and he told me so what you want me to do. Can’t believe they hired people like this on a great company like VERIZON
This Verizon store at Long Beach Town Center. Excellent service! I’ve had to get 3 phones in the last few months for each person in my family! Wendy is amazing!! Nice fast service.
Wendy was very patient with me on explaining things. Wasnt pushy on selling me Verizons product. She be commended by management. Thanks, mike
The technician was very knowledgeable and nice in helping me to resolve my phone issue. He also showed me ways on how I can save money on my monthly bill. I live the support and experience I had with Marcus at Verizon. I will recommend anyone to visit Marcus at Verizon.
Amazing service here!!!Bismarck Mercado helped me and my dad out a lot. He was extremely nice to us and had a whole lot of patience. Verizon truly knows how to treat their customers right!!!!!LOVE THE VERIZON HERE AT LB TOWNE CENTER!!!
Good customer service. They just need to carry a bit more inventory for iPads, like speakers, ear buds, cases, etc.
Bismarck is awesome!! He worked with us to trade up after a previous unfortunate purchase, he advised us to go with a cheaper plan based on our 4G consumption and threw in discounts and a free case. Overall, we felt very cared for. Thanks Bismarck, you know how to make loyal customers!
Went in for issues on my phone and carlos was a great help. He also took the time to help me setup my phone and help me setup the Bluetooth . been coming to this location for years for my phone needs and they always help me out!
I went in to upgrade my phone and Marcus was very helpful, had a positive attitude, and clearly explained all the options along with what would work best for me. I highly recommend this location for your Verizon wireless needs. Thanks Marcus!
Great experience, Christian took great care of us. So happy to finally have a family plan and a galaxy note 8! Even activated the phone while we were out at a movie nearby
This Verizon Store is awesome. Jeff and Joey were so helpful to me. Somehow I had managed to mess up everything...and Jeff helped me get it straightened out again. Thanks for hiring such thoughtful and patient employees.
Easiest shopping experience Ive had. Christian was extremely helpful with exploring options and making sure the devices we chose were perfect for our needs. Will definitely be making this out go-to store from now on!
Joey, Marcus and Andy provided me excllent service and technical support. Joey set up my phone completely and gave me some extras,All were very friendly and very knowledgeable.. Best Verizon store I have visited, I will come here always.
Come to this store and talk to Marcus!! He knows everything about every phone. I went in with my husbands phone Samsung S7 Edge and it would turn on. Was off for 1 day! Marcus somehow got it to turn on and reset! Awesome!!!
Nothing but the run around from these guys. Took 3 months to get screen protectors for our new phones. Employee that sold us the phones totally botched our bill, and when we went in to ask about our bill the employee no longer worked there and the manager that was there was ZERO help. Customer service here is horrible. Ill never be going back.
WENDY IS HAS AN EXCELLENT CUSTOMER SERVICE QUALITY. WE BOUGHT SOME NEW APPLE PHONES AND SHE SET EVERYTHING UP EVEN MY EMAILS. AND ALOT EXTRAS. NEW PHONES AND NEW PHN PLAN..THANK YOU VERY MUCH FOR ALL YOUR HELP WITH MY PHONE, TOO...
Excellent service!!! Joey Nuñez gives awesome customer service, answered all my questions and problem solved, all with a smile!!! And I got a great deal! Thank you so much, will definitely come again!
I came in the store together my gadget guard replaced. Marcus took are of me right away and took extra time to make sure it was clean and shiny. Perfect. Just the way I like it! Thx Marcud
Wendy at the Long Beach location is an awesome person and took the time and lots of patience with our issues that we had she is the very best sales rep I’ve dealt with since being with Verizon thank you wendy
I was having problems doing things with my phone and I walked into the store and John was in there and he helped me he was very knowledgeable and spent some time and got all my problems solved hes a great guy and I appreciate what you did for me
Mr. Pedestal was very cordial and helpful while helping us in getting new phones at the Long Beach, Carson store.Iam definitely coming back to get services here.
4.6 (86 comments)
Review №1
2022-08-13Do NOT be fooled by their $30 special. I can guarantee you theres a catch to it and they WONT tell you all the extra money youll be paying until your credit card is in the reader, or maybe not at all until you see the bill. They lure you in with these specials and have you sign up without explaining the fine print. Read and ask as many questions as possible and I can promise you theyre lying. If it were really the the worlds best network why do think they are giving this special? Because their existing customers are leaving the minute their contract ends.
Review №2
2022-08-21Juan was very friendly and a lot of help with upgrading our phones. We decided to go with another phone instead of the initial phone we chose and he was very helpful with fulfilling that for us
Review №3
2022-06-18Carlos was awesome. He guided me with every steps and answered all my questions with smile 😊. Thank you! And he let my little boy use the bathroom 👍🏼
Review №4
2022-08-21Juan was very helpful ! But was closing up the store at 7 PM. He did take time to help me with the purchase of wireless Bluetooth.
Review №5
2022-04-29Preordered a phone months ago, they failed to notify me that the phone arrived like three weeks early so they sold it and I had to reorder. Its now been almost a month that my second phone has been at the store and I have gone in twice now to pick it up and they wont give it to me because its apparently not in their inventory. They cant give me a time estimate or any updates on it. They never have display phones or any phones in stock. Save yourself the headache and just order online through Verizon.
Review №6
2022-04-15I hope this place can get its self together soon! Very disappointing service and I cant quite understand the use of this place as they rarely have anything in stock, it has to be ordered, I can do that myself. They state that they called and emailed me about my order that was placed the month before. No you did not do either!!! As of today, still waiting for a galaxy s22, again I have to wait because it is now called Victra and their inventory system is not up yet, so we wait again or cancel the order and lose the $700 trade in credit.
Review №7
2022-06-01Carlos was very professional and knowledgeable. He made my new purchase a pleasant experience.
Review №8
2022-07-12Carlos provide us a great service and he was really patience.
Review №9
2021-08-01I went to this store on friday. When I walked in a guy whose name tag said Jason was at the counter by the door. He looked at me when I walked in and did not acknowledge me. I looked around for a few minutes then walked out the store. Jadon never said a word to me. Not even welcome when I came in. Jason is very rude and should NOT be in customer service. Do not go to this store if possible.
Review №10
2021-07-16Wendy was super helpful even tho juggling a bunch of us… she was patient and focusedshe got the job done! This is my Verizon store from now on. Thank you Wendy 😊