Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Everyone wore masks 😷 but they were a little slow. Two people working, one helping someone pick up their package and the other taking collecting packages to ship. Took me about 15 - 20 minutes just to drop off a package and get a receipt. Also the way they have you line up, everyone leaving the store had to walk right by me. I am thankful I wore a mask and a sheild. I think next time I will go to the smaller UPS stores. They seem to have faster computers.
What happened to your great hours. 7:30am until ?? Im always there at 7:30am. I love UPS but the new hours stink!
I use UPS MyChoice and have REMOVED any alternate location where my packages can be left. My package containing $300 worth of goods was MISdelivered to my neighbors unit on 9/5/2020. She left immediately after placing my package in her home and I had to wait SIX AND A HALF HOURS until she arrived home to retrieve my package.I called the 800 number TWICE. The first time I was told the driver who delivered the package would call me within an hour. That never happened! The second time, an agent admitted the above mentioned mistake.The phone prompts are quite longwinded and contain lots of abusive orders. You need to provide a tracking number... You must this, you must that. YOU MUST STOP ORDERING PEOPLE AROUND!!!
I dont know why my package was delivered here, when my access point was totally available. Maybe the driver didnt want to make the stop at the access point. This was an extra 2-3 miles out of my way. There is no visitor parking, so you have to park in the employee lot. They tell you it closes at 2, yet hours posted on window are different.
There was a typo on my address. I immediately called to update the info and I was told that they would redeliver it the next day. I then received a call from this location saying that I needed to pick it up (from a 714 number that just rings busy if you call it back) . What UPS didnt say was that they are only open Mon-Friday from 10-2. Since I work from 10-3 I couldnt pick it up at this location. The gentleman on the phone told me that they couldnt redeliver and couldnt redirect it to another UPS location without an almost $10 fee. So now after one attempt my package is going all the way back to the sender. The company I work for uses UPS and the guys who pick up are NEVER wearing face masks and are always 45 min to an hour late on pick ups. Between these two things I think I will probably not be using UPS for any of my personal use and will probably not order from Sephora unless they change mail carriers. Super disappointing
Seems like this location has some shady stuff going on. Tracking number says that there was a customer request for the package, which is fraudulent. We never requested any changes and if we requested a hold, it would be at our preferred location in Tustin. Definitely not Anaheim. Check yourself, UPS. Customer service is not helpful and tried blaming us for the discrepancies. Target was helpful in trying to assist us and they’re tracking shows accurate info. It seems like others have had similar problems with whatever distribution center in Anaheim (I.e. this location). How does a UPS tracking number show that it was shipped and received in Anaheim, then suddenly a request that wasn’t initiated by us pops up? Now, there is a very convenient lack of updates. Read through the reviews and there are oddly familiar events happening to other people.
Worst service ever. Their Veteran driver decided not to deliver package and claimed to have made an attempt but I was not on the lease. Escalated the situation and spoke to my apartment manager and sure enough, they never made an attempt at all. They totally lied. Then spent hours and hours (not kidding) on phone calls trying to get someone to sort it out. Finally got in touch with Robert the facility manager here and sure enough, his phone doesnt work or something and hangs up. No call back. Still in the middle of going through all the steps again currently, still have no package. The best part is Robert cant even get me a time window for re-delivery. WORST service ever from UPS, makes you question whether they are working or just trying to do less. Lazy, inconsiderate people here. VERY upsetting and ruined my whole day being on phone for hours.
The best place. All workers here are nice and helpful.
Next day air envelope sent to me was supposed to be delivered Wednesday the 17th before 9:00 PM - it wasnt, then it was Thursday before 9:00PM - again it didnt happen. Friday before 9:00PM also didnt happen, but got a message that it has been rescheduled for Monday the 22. Every day I checked with UPS after the first failed delivery and I was assured by the service center it would be delivered that day. Each day the track a package and my choice app. showed it was on the truck for delivery. Im glad the pkg wasnt sent by ground. Really?
Excellent customer service from Mark on Vernon. Tried 2 different numbers to pay him a compliment but everything was automated & none of the options were for a compliment. Called 800 #s!
The driver made one attempt to deliver my package and left a note that he would try again. He did not. There was no information about where my package was on the note, no tracking number or phone number, so I had to call customer service for the company that I made my purchase from. After 1 week of tracking it down I finally was able to get my package. It took all of 3 minutes to pick it up at the facility. Frustrated that the driver made me jump through so many hoops
For 5 straight days UPS said my package was on truck for delivery so I waited and waited. 5 straight days it was then changed till next day. Still have not received package after calling customer service. They insisted the package would be delivered today. I laughed at them but they insisted. This happened on 2 different occasions. Being at the end of a UPS ROUTE SUCKS
The employees were obviously under stress, and didnt have appropriate PPE. There is only a single entrance/exit, so it is impossible to maintain social distancing while there. Parking signage is unclear where customer parking is located (the most obvious sign only described employee parking). There was very little done to give people a clear and organized path to follow for customer service. Overall, this location displays a lack of commitment by UPS to keep its staff and customers safe.
I have yet to receive any package from ups. They’re always sending the packages back to the sender without notification. The site is difficult to navigate through to answer questions. I now have another package that was “out for delivery” then changed to “delivery change requested” within an hour of departure. They rely solely on you to check for their updates and changes.
Mark at the front desk went above and beyond. He agreed and remembered to call me on my cell phone early in the morning and allowed me to pick up a package early. Truly a great person and saved the day for me! Can’t thank you enough Mark. UPS is lucky to have you as an employee.-Mike
I am quite furious with the people here. In the past 24 hours I have tried to figure out why they cant deliver my package to the apartment door. In there files they say they will send it to my door, so I was right next to my door the entire day. Later when I checked the status of my package it claimed they attempted to, but wasnt able to. I was next to the door the entire time. I called ahead of time to confirm what they will bring it to the door and they said they will. I have called the same UPS number 6 times and EVERYONE is telling me different things. This UPS store/ number needs to get all their information relied better.
Friendly, civil and incompetent. How bad could it be? Believe the one-star reviews. I missed the delivery of a package that required a signature (because I was in the bathroom and did not hear knocking over the sounds of construction). I called the central office. I could drive twenty minutes to pick up my package at this location, I was told. Will I have to arrive before the office closes at 7:00 PM? No, I was told, the place stays open late for people like me picking up specific packages in response to missed delivery attempts. Id be called when the package was ready, I was assured. I was not called. So, I drove to the center. The security guard told me I could no longer pick up the package. The office closed at 8:30 PM for everyone. What? I was not warned about the 8:30 PM deadline when the friendly customer service representative promised a phone call. I appealed the security guards decision -- right to the central customer service office! I could return at 7:00 AM. Fighting through teeth of Southern California rush hour traffic sure sounded tempting, but ... Can I have the package delivered like it was supposed to be? No. Why not? The status has been changed to hold for pick up. Change it back? No, I had requested the change. But, wait, I asked to pick up my package at the shipping center only because I was promised a phone call and the ability to pick up my package after hours. I am one of those (registered) deviants who has no abstract desire to visit an industrial park in Anaheim. Please, just change the status of the package in the system be returned to deliver from hold for pick up. No. The central system could change the status of the package from deliver to hold for pick up, but could not return the status of the package to deliver from hold for pick up. Isnt everyone at UPS connected to the same computer system? Yes, but only the local center has the power to make such changes once the package is in its possession. Wait, but in whose possession was the package when the status was changed from deliver to hold for pick up? And, so ends the conversation with my only solace being found in the Bible, Romans 11:33-34 (How unsearchable are his judgments, and his ways past finding out! Who has known the mind of the Lord?).
Small package of about 100 gramm weight needs full 14 days from Germany/Berlin to Santa Barbara/CA !!! For the price of about 50 $ that is an absolute poor performance. If I order something at amazon, which comes from China, the delivery will be (and was) within max. 5 days. UPS . . . Never again, but German postage service (DHL) actually is not allowed to accept letter-postage . . . . I wonder, why. . . . Oh, I see, the elections and that idea of fraud everywhere from someone at DC . . .
Picking up my iPhone here very quickly if you dont want to wait for the delivery truck. You have to bring your ID card with you. ID card should have the same address with thr delivery address on the package. Otherwise, you have to show them your email order confirmation. Before the day you come to pick up, you must call UPS first to let them know you will pick up your package there, so they will keep them there for you. If you forgot to do that and your package was out for delivery, you can ask them what truck your package on, then ask them where that truck in at that time. You can also ask them the route kf that truck for whole day, so you can follow and catch them at some next delivery destinations.
Elizabeth from UPS in Anaheim tried reaching me back to back to make sure I recieved my package after the sender not only misspelled my name but printed incomplete address. She made the effort to do a search on my name to acquire my phone number to let me know my package was sitting and wanted to make sure it was delivered to me and not sent back to sender. AWESOME customer service! Hope UPS management acknowledges her hard work! Thanks again Elizabeth! Ups will be my #1 shipping company.
I ship here on a weekly basis and have always had a good experience. Staff has always been great and willing to help with delivery or pick up. You can also ship as late as 7pm, where UPS store stops at 5pm.On occasion, I do see other customers have issues and its usually the customers fault for being impatient, improper documentation to pick up their parcel, or upset because UPS didnt deliver to their apartment for liability of packages being stolen. Its a UPS policy to save their butt, nothing to do with UPS counter employees. Give these folks a break, the only knowledge they have about your package is in the system, its not their fault.
Jessica was incredibly helpful. I missed a home delivery, so I went in to see if there was any way I could get my package. I couldnt pick up my package on the first visit because there was literally no way for them to get it at the moment. But Jessica took the time to look up where the package was, and make a note to put it aside so that I could pick it up at will call later that night. I was very impressed by this given the huge number of packages and people moving through that facility. I also want to give a shout out to Brian for calmly and collectedly handling a difficult customer service situation while we were there.
I am so disappointed with UPS. The worst 2 experiences back to back!First my replacement phone gets sent to a facility 15min away from home when there is one 4mins away; lazy driver never even left a note to make me aware. Later I found out through the sender where it was. I paid for the shipping and still had to drive somewhere to pick up my OVERNIGHT Item.The driver is obviously not happy working at UPS, he couldn’t care less if it’s $5 or like in my case $500 worth of delicate products. He will mash it in your front door because he lost it while on a quick elevator and 10secs walk to my door.The Dropoff boxes next to mail room are OPTIONAL for People who aren’t home; I Work from home; I am always home. Driver has no respect.And to add on everything the manager who called after this accidentHandle it so horrible and excused her driver and she told me to call the company to replace the productsHer driver broke. What a joke right?Maybe she needs some customer skills and go back to school to learn how to handle this type of situations!!!!
Your UPS guy doesnt know how to read English on the receipt for a package from Canada to US. It clearly showed that driver needs this receipt for delivery. He still wants us to pay the broker fee even we already provided him the receipt.At the very beginning I dont know my co-worker already paid for that, and this driver just ask I need Check for this. I ask if credit card is fine, and he said, do you need the package or not. After I showed the receipt to him and mentioned that we will keep the package since we already paid the broker fee and he said I will need to have package back, and I will call the Police if you dont return the package. I said of course no and you could call the Police whatever you like.He then talked to your UPS center and said he never worked this way before. Emmm... It seems that this is not a qualified worker and its ridiculous UPS hired this type of person. If you want to check the details, its the driver dropping off and picking up stuff on Oaks Ave., Chino, 91710. This issues happened on 1/11/2019 3:10 pm. This driver is lazy and he will require you to schedule another pick-up if he comes here for the package pick-up, and therere more packages available as well. Come on.. Fedex do whatever they need to satisfy customer, and UPS just send this kind of lazy guys running the business??
If I could give 0 stars I would. I ordered a tablet from Sprint. Was supposed to be delivered next day but do to Thanksgiving it was due to be delivered Friday. UPS stated that the business was closed at 11:45 am which is a lie since it is my apartments and the office is open 9am to 6pm. Plus I was home and he never came to my door. Now I am dealing with UPS so I can pick it up instead of having it delivered. Don’t trust that it will be delivered in one piece. UPS needs to look at the drivers they hire. This guy should be fired for lying.
Safely shipped my guitar to a friend in New York. Nice staff and UPS knows how to carefully handle precious equipment.
UPS tracking information said my package was loaded on a delivery vehicle at 8:58am Feb 6th, 2018. By 7:30pm no delivery attempt had been made. I called customer service who said the package would still be delivered by the end of the day on the 6th. 10:00pm rolls around still nothing. The tracking information changed saying they were going to change the delivery day. The package sat on a UPS delivery truck for 13 hours and UPS never even bothered to come to my location to even attempt to deliver the package.I called UPS this morning. The supervisor said she would give me a call back by 7:45 am she never did. I then noticed someone in UPS changed the delivery to be held for me to pick up instead of delivered without my consent. I called back into UPS to figure out what is going on with this clearly incompetent business operation. The next supervisor attempted to call this Anaheim UPS location, but no managers showed up to work on time. The previous supervisor told me they start at 7:30 am hence why she was supposed to call me back at 7:45am.Now I am still waiting for a call back from another supervisor. This shows an obvious lack of customer service on behalf of UPS, complete incompetents by all those handling this situation, and a failure of basic business operations and practices.
Poor package handling. I arranged to pick up my package at Anaheim UPS Depot, when I arrived they were already prepared to tell me they lost possible stolen my package (new mobile phone) driver never logged in back into lock up for high value items. A wasted trip and causing a bad snowball effect.
Honestly the WORST! Honestly. We were supposed to get our order delivered to our house by 11:20 today. However, we missed it because no one was home to sign and accept the package. We then contacted UPS and filed a request to pick it up at the location in Anaheim. Then we got a call from the location to confirm the time of when the package will arrive. We showed up at the right time, spent more than 30 mins waiting in line, just to find out that the package was already put back into the truck, regardless of the fact that they know we were coming to pick it up (we did confirm that on the phone.) Honestly, we’re just beyond upset. The UPS was far from where we live and then we still wasted our time waiting in line for nothing. Please someone manage this place and get it together. I am greatly DISAPPOINTED with the way it is managed and operate.
I received quick and efficient service, but only had to go because they didnt give my dad one of his packages. My advice is to have tracking information available to take care of all pickups at once. Other than that, they know what theyre doing!
Driver dispatched from this facility has been too lazy to deliver my packages twice, and they end up back at the distribution facility. I have now started requesting FedEx ships my packages when I order things to avoid using UPS.
Ive been coming to this location in Anaheim for about 3yrs now, And my thoughts are I dont like it! Customer service has always been subpar, They take a long time looking for your package and they are not very helpful. I dont usually give bad reviews but 3yrs seeing the same thing will do that😐
I am so shocked at how amazing this place is! I used to go to a UPS store a few minutes away and once they charged me $54 to ship a coffee machine to North Carolina. My dad brought me to this location and I paid $75 to send 32 lbs of clothe & baby books over! Plus they spent so much time wrapping everything even the chips I sent my sister were bubble wrapped! I love how much they care that your stuff gets there safe and in one piece. I would never send care packages to my sister because it was so expensive to ship but now that I know about this location I will be sending her stuff alot more often! Im so happy!
Received an invoice that said they made a delivery attempt that was “oversized” and that they would try again the next day. It was a comforter set... I waited at home all day the next day only to receive a notification that they had made another delivery attempt. They didn’t even try.
If i could give 0 stars or less, I would. This facility has the laziest and most incompetent drivers. I had a time sensitive shipment that was supposed to arrive today. I was home all day sitting in front of the window by the door. The driver never even stopped by and all of a sudden I get a notice saying, The receiver was not available at the time of the first delivery attempt. A second attempt will be made. Get your act together! Your driver never even drove by.
Hey Orange County!!! Mickey Mouse isnt the only thing Poping here. UPS has been around more than 112 years and the Anaheim Hub is just another extension of what UPS can offer you. Need to send something to Europe tomorrow...We Can Handle That! How about meeting your Companys Logistics Needs - Its Handled!! Come check us out! Cheers and GOD Bless!!
Thank you for incorrectly sorting my package that was already a day late and now will be another day late! The only way to get my package quicker according to them was for them was to hold it and I could pick it up the next day. Why would I leave work, where it is supposed to be delivered to, the next day to go pick it up? That was their only solution. Customer service blows, so does this distribution center! FED-EX would never make this mistake.
The drivers do not even bother trying to find your apartment if it is not convenient for them if you live in an apartment complex. They just put delivered and that’s it no slip no nothing. Even have had residents that have cameras that show no driver pull up and they still put delivered.
I arrived at 7:28 am to pick up a package. There was a security guard in the lot to help me find the customer parking. They opened promptly at 7:30 and were friendly and efficient. I was in and out in 5 minutes and have no complaints.
Whenever I have a package that comes through their Anaheim location, there is always an issue. Multiple times they have left the sticker that said that they would try to deliver the next day, never saw them again, I had to drive all the way over to Anaheim and pick them up. Now I have ordered some prescription sunglasses, which were expensive and they were “out for delivery”, but then were never delivered. Knowing this location has issues, I filed a claim right away because they “investigate” claims for 8 business days. So now I have to wait 8 days until they let the company that I purchased the glasses from know that the driver took the sunglasses home. THEN they have to remake the prescription sunglasses and it will most likely go through Anaheim again and that driver will take them home and it will start over again. Instead I will have them ship them to a store and pick it up there.
If I could give 0 stars I would my package was to be delivered 12/27/16 after Christmas and I was fine with that and then I get a email Saturday 12/24/16 that my package was out for delivery.. I was super happy since the package was a gift for my son. Sat home all day door open and then at 5 pm I get a email stating that the package is rescheduled for delivery next business day which was the original date 12/27/16.. Stayed home all F***ING DAY waiting for a package that once again never showed up called the 800 number and they say the Anaheim driver decided to hold my package and they have to wait for him to get back to work becuz they cant find it!!!!! What kinda bs is that .. The Anaheim office was supposed to call me back yesterday before 6 waited for this call for 4 hours and no call and now Im going to be waiting by the phone yet again for a calk that will never happen.. Real talk UPS yall driver stole my damn package thats the reason yall cant find it.. Never going through UPS again.. Ill pay the extra for FEDEX.
Went in dropped off package. Employee was nice and helpful. In and out in 5 minutes. Efficiency at its finest.
I wish they had a category called poor to poor, fair is an upstatement. After not delivering my package because the driver said my office moved, mind you we have been here for 7 years they have stalled and done everything but drop off my package. They have dropped off other items but cant seem to drop off the one thing that was time sensitive. These guys suck. It is impossible to get any help on the phone other than you can pick it up from the hub. Well if i wanted to pick it up why would i pay for shipping. These guys just dont get it. FedEx rocks, these guys dont even come close.
They are the worst services. While delivering the package they donot knock the door properly and say the recipient didnot answer. When i call them to reschedule the delivery for the next day they say it is confirmed. On the next day i come to find out that my package has been held for pickup at the customer center. Now this sucks! They donot value their customers.
Worst delivery driver. Continuously reports my packages delivered when they are not. I am home at the time of reported deliveries and no one comes to the doors. They delivered my neighbors package to the wrong apartment complex. Her package was then stolen. I am waiting on the investigation of $$$ worth of merchandise.
This has been the worst experience. UPS is lies and is misleading. I was due to receive a package from a company that was sending me an incorrect item. Upon receiving confirmation I called the company immediately. They said to try calling UPS and inform them that they dont need to deliver the item. At that time UPS said...no we have to deliver the item and then upon receiving it I could then call and ask for a return pick up. So....I received my package last Thursday. I called UPS at 8:00 the following morning and SCHEDULED a pick up. When someone tells me it is scheduled....I feel that is considered confirmed as you would with any appointment. To my dismay I returned home from work at 8:30 PM Monday night only to find the very large package still on my front porch. I then called UPS. The woman on the phone from UPS informed me that the drive is still on duty and will be arriving some time that night to pick it up. Of course....the next morning....the package was still there. I left my home on Tuesday morning at 8:00 AM with the large package still on my front porch. I proceeded to call UPS once again to inform them that the package had yet to be picked up. They told me that someone would be at my home to pick it up sometime that day....Tuesday. When my husband arrived home from work at 5:00 PM...the package was still on the front porch. He called me....so I called UPS once again. The woman on the line informed me that she would check on the status and would call me back within the hour. This was a 5:15 PM. It is now 9:20 in the evening. I never received a call back. The package is still sitting on my front porch. I just got off the phone with UPS. I spoke with someone on the UPS 1 (800) number.She then transferred me to someone at the Anaheim depo. She, of course informed me that she really isnt able to help. That she is there basically to do some basic accounting....answer phones during the evening. She told me she would leave a message for the supervisor as well as the driver. When I asked her the name of the supervisor she said she didnt know his name.....Really? On top of it all....she was very rude.I am so surprised that in the competitive market we experience today where everyone is competing for business that an institution like UPS could provide such poor and substandard service. I own a company where we pride ourselves on service. I would never treat my customers this way. I promise to never use UPS both personally and at my company. I believe in treating people as they wish to be treated.
Ups sucks never using them again theyve been holding my package for days now and it was suppose to be a Christmas gift for someone. Ive called many of times got rude response from them and they wont let me go and pick it up my self they keep saying its being held for a later delivery date when it was suppose to arrive before Christmas... Amazon is the way to go.
If you ship large expensive packages like I do, you be dropping them off here. The hours are 9 to 6, but they open their doors at 7 PM for a half hour to accept shipments for the next business day and they also do call tag service at that time. Amazon drop boxes are just outside.
The drivers never deliver large items because they are lazy. Instead they say nobody was home so they dont have to work. I Waited all day Christmas eve for the delivery that I paid extra for and do to not getting my packages I had to cancel my Christmas trip because the driver did not show and canceled my delivery until 2 days later. They were trailer wheels so there was no way I could pull a trailer without wheels.
My daughter drove from San Francisco. They said they were open until 5. Closed at 2pm. She had to go back at 8pm. Finally got the package.
They just called me not even five minutes ago.This woman just said hey, Im calling from ups. Your package is ready for pick up between 8-8:30pm. Before I had the chance to ask where their office was, she hung up. I had to Google the number she called me from to find out what office I was called from. So rude!
Drivers seldom ring door bell. Were retired and generally home. Yesterday we received a three package delivery from UPS. One from Blue Apron. Clearly printed on the Blue Apron box in three locations, Perishable items One indicated, Perishable Items please refrigerate. Driver DOES NOT ring door bell. Driver leaves perishable item in full sun instead of shade. We were home.Dave HelselOrange, CA. 92869
Do not ever ship anything using this substandard ridiculous service. After confirming the SAME address 12 different times, still, no package. They then tried to deliver to an address that made absolutely no sense. I live in Santa Ana, please explain why the hell they tried to deliver to Tustin. Every single time anyone sends anything through these completely inept wastes of skin, they have issues. For some reason, the driver will NOT EVEN look on the damn package for the correct address. I am completely fed up with these people and the way that they disregard their customers time and cannot even follow a simple address. I will never use their service and I dont suggest you ever do it either.
Easy and convenient. Short lines but not all employees wear masks. No barriers between customers and employees. Be careful going there and stay safe!
Today at 12 / 27 at 4 ish I turned in some packages a person thats heavier set with a mustache thats printed his name R on my shipment receipt he must have had a bad day but gave me attitude and was very short worded and when asked to not to flip my bigger box he ignored my request 5 times. 1sr time this has happened
Sadly horrible experience with this location. I have a package which was supposed to be delivered 5 days ago coming from only 2 hours away location and I am still waiting. According to the customer service, the package will get delivered tomorrow but thats what they have been saying for the last 5 days...
Called for a package that wasnt delivered this week.. Updated my address with the person on the phone said my pakage should be delivered Monday. Lets see if that happens. But the guy on the phone was nice
This place is called a Customer Center; however there is absolutely no way for customers to contact the facility directly. I attempted to make an inquiry about a very specialized request and needed to speak with those overseeing the delivery drivers. The toll free number was a waste of time and by the time I got put on hold multiple times I hung up. I will utilize other options in the future.
I was told to pick up a package at 8:00 pm and theyre closed. They dont deliver to the correct address and refuse to make annotations. This is one of many packages lost/ held without my request.
Why not update the new working hours and waste our time by coming while it is still closed ridiculous.worst service
#UPSRiverside stealing from the community & working families.This is an all time low for #UPS(DCI)Diversified Conveyor International a Non-area standard GC come in and finish a project that skilled professional Union Millwrights had started, we are talking about area standards here! a livable wage with benefits #UPS is willing to turn their back On good paying jobs with a skilled workforce.SHAME ON YOU #UPS , for Hiring A workforce from CRAIGSLIST to install high tech equipment & classify them as 1099 Independent Contractor With no concern for safety!#SayNoToUPS#taxfraud#ShaSHAME ON #UPS
The ups drivers and their supervisors are using personal matters to effect the ups business I have had multiple problems with my ups driver he keeps rescheduling I watched him come to my house with a delivery and drive off and scheduled it for a pickup I spoke to his supervisor which told me thing’s would be normal after arguing with me and blaming me for the issue with the driver being completely unprofessional it’s obvious these two guys know each other and are abusing there power for personal reasons I am the customer and I called the ups customer support only for them to open three claims and push my order to prioritize delivery which still has not arrived the driver keeps rescheduling all the way from 1030 to midnight multiple rescheduling at least three time a day.
It was right where it was supposed to be. However, parking was not clear. It was not in a shopping center.
I mean they got my stuff and were nice about it but only 1/3 employees had a mask on... Like really guys?
Driver threw the package over the gate on top of my new car and dented my hood. Then after i complained the driver threw the package on the roof of my house. Now i dont get my packages at all or i find them broken on the floor, the drivers are worthless pos. DONT USE UPS!!!!
Please note: between the hours of 8 p.m. and 8:30 p.m. for a half an hour you have to come and pick up your packages if you miss the 7 oclock deadline. I showed up here at 7:20 p.m. and was informed that they reopen for 30 more minutes at 8 p.m. I cannot personally confirm how many days they actually offer this today is currently Thursday.
Had to get legal documents signed , fast friendly and cheaper than expected, everyone was friendly and explained things to us with out making me feel like an idiot for asking simple questions .. other places have rude people and just want you to hurry and leave , but not here , thank u ups for a great visit
My package keeps delaying almost a week already. Overpaid, lazy union employees. This is typical of union workers in America.
Today 12/5/19 I received a package the ups driver was very professional, left my packages on a safe place thanks ups.
My favorite UPS customer center!!! Everyone who works there super friendly and great service!!!
Absolutely terrible customer service have paid for several over night packages and they show up late. Recently called and was hung up on twice by a supervisor and a manager
Best customer service. Each time I pick up or deliver a package everyone there is always very helpful and plesant.
Quick service, very helpful and kind gentleman. Not busy at 4:30p weekday.
Best customer service ever. They have been very helpful each time I go there. Whenever I send samples for my business they provide used boxes for free. Thanks heaps
Parking is a bit weird. You have to park with all staff but aside that. The lines are small and service is great. Attendants are courteous and friendly
This is real UPS Customer Center owned directly by UPS.No matter what you complain (actually its not true), they charge you much cheaper than UPS Store owned by individuals.
Someone who works at this location changed my delivery information without receiver and shipper permission. My packages should be delivered at my address but they requested to be held for collection at the UPS facility.I had to call the customer service to dispute the delivery request.
UPS is the worst they can’t do anything rite ,they missed delivered my package 3 times after I called and spoke to customer services multiple times witch took hours on the phone and they still hold my package and the customer care center I takes then 30 min plus to speak to a manger and then someone else just answers the phone
Easy and efficient service BUT majority of the UPS clerk workers are NOT wearing masks...be careful when visiting.
This place only ships from 2p to 6p. The staff is useless.
Agent was. Very knowledgeable and helpful and patient.
Unhappy. Was supposed to get my package on thursday, then it was moved to friday, and now its been moved to monday. Couldnt pick up my package due to work on saturday and now im SoL for a bit longer.
Very rude people. I called so i can pick up my package and they got mad cuz i asked that i wanted to pick up, dont recommend using ups anymore. Very bad customer service.👊💢👊💥✊👎👎👎
The UPS lockers dont work. Tou need to go the the store in order to get your package.
I like this location, all staff always cool and helpful. Thank you UPS workers ONLY AT THIS LOCATION !
Good Customer service, fast and plenty of parking spaces.
Never had an issue here... Best way for me to pick up my package when I dont want it left in front of my door...
To pick up a trailer it bad place I dont recommend it. they make you wait at the street and the street is no parking zone and they say will call you and they forgets to call. This place is very bad. Dont go there.
The place to go for your package sending needs
Staff was pretty helpful with my package. Was in/out in like 10 minutes.
Poor service, I was suppose to get a package at 3pm, so I stepd out side for 10 min and missed it at 6:38. I shouldnt have to wait 4 hrs later, poor poor. Service
Terrible customer support the guy didn’t even came to deliver the package and mark it in there system as no one was home !!!!
Great place ups is the best union workers they care about your parcels not like Amazon.
Thank you UPS, staff always friendly.
A sure place to get your packaged dropped off and not have to wait in line for someone who wants a tour of the store!!
It is exceedingly hard to find - it is out of the way hidden in a corner of an industrial park. Parking is a challenge, layout is a bit weird and overall I wouldnt do business here unless I must.
The crew who works at the pick up desk is super friendly and helpful. The drivers walking around...not so much, but youre not going there for them anyways.
They urged me to pick up my package so j agreed. Then I find out its a 50 min drive from my home. Call to change and have it delivered and they say they cant now. What a joke.
Usually I have good service from ups. But when they make a mistake they clearly dont try and correct it..Im shocked by the service Ive received..
Its nice its an industrial area though you just get to sit in the parking lot and wait for who youre picking up but there is a lot of security
The person who helped us that day was really nice, very helpful and friendly.
They have a sign the wear mask 😷. However, their employees are not wearing. Slow service
Great attitudes from cheerful employees here. Always good customer service from UPS.
The folks that work here in the office provide great service. Always helpful and friendly.
UPS peolple are great. I drop off on my way home if I miss my pick up.
PITA. UPS makes the postal service look good. UPS customer service is atrocious.
Efficient and quick. My only question is why are they only open till 2:00 p.m.???
Payed for a window delivery and they never came by. stopped across the street two times for different buildings
I receive packages at this facility quite frequently and they are always fast and very nice.
I routinely drop off packages here and have not any issues. Staff is courteous and responsive.
Customer parking lot a bit small. But usually no one is there. Can get in and out quick.
Super busy because of the holidays! But thankfully I was in and out in under 5 minutes.
Great staff. Treats us very well and helps us get through our shipping hiccups.
Terrible shipping experience, got absolutely no help from customer service.
It would be great if they were actually open for than a few hours.
I came in trying to find a package of mine and the guys went all the way back into the trucks to try and find it for me. Big help
Great customer service from all the ups folks!
This place is a nightmare. The employees work with the public and yet act like we are bothering them and being a nuisance by being a patron. Right on par with the service received at the dmv
Small customer parking but efficient location with friendly staff.
This is OEM Audio Plus Distribution Center Helping Us Reach Customers Worldwide!
Good service. Bad parking. Seriously. Stop being lazy and blocking the handicap parking!
Nice and helpful lady worked there .
I like shipping from here. However, the posted hours are 730 am but they dont open until 10.
My deliveries are always mishandled or not delivered to my home. Terrible service.
Came to pick up a package. They couldnt find it for about 10 minutes. However, very friendly staffer.
Great very good customer service.Fast no waiting
Quick & easy to pick up packages. Very attentive staff.
Fast
UPS consistently horrible service. Using them is bad for business.
Only place to avoid UPS store charges as this is company owned. Fast and friendly
Returned an Amazon purchase. Quick and easy very helpful people!
Seasonal worker. Had to pick up my paycheck. I enjoyed it even though it was super tough.
Very helpful staff very clean both inside and outside. Very easy to find and very large.
I had to return some Dish equipment to Dish and Dish sent me a box and a label to send the equipment back to Dish
A great work environment. Strong leadership/ guidance from the moment you arrive.
Not happy with UPS DELIVERY FIRST IT WAS DECEMBER 1STNOW ITS DECEMBER 2ND NOW ITS DECEMBER 3RD GETTING REALLY PIST OFF
Wait for service for a long time. Not sure if this is great service station?!
My place of work so I have to say its great
It was good the employees seem to be happy and very helpful
Customer center is great. They will truly do everything they can
Inconvenient hours to pick up packages for residential customers
Customer service is awesome, only draw back is limited staff
Great hard working people with even better crazier stories
Staff was super friendly and package pick up was Convinient
Not bad......would of given them another star but they are not that friendly.
I was in and out got my package when they had told me to go.
Fast and was in and out in 15 mins. Shipped and received something.
Making so complicated to pick up a $5.00 package because of a missing letter on my License.
UPS is a real nightmare- more than 40mins on hold!!
Customer service was great and helpful
They don’t call you back even though their 800 Number people say they will.
For same day pick up needs to be at 8:00 PM.
Got nothing good to say.
These is the worst shipping company in the world.T mobile should not do business with these company
Great wonderful experience!
Took forever to send a ready to go package.
Great place to send your packages
Great location. UPS is the best.
Quick, efficient, liked, will do again
All packages Orange County go thru this hub
Very good helpful people.
They dont accept cash payments.
Thanks for delivering my package to the wrong address
Very fast
They lost my package!
One of A kind its ups
Quick service, professional staff!
The employees are rude and not at all helpful.
Always great customer service!!
Had a bad experience with an impolite employee
Friendly, knowledgeable staff.
That moment when they lose your package smh
Open late, very friendly employees.
Jessica at front counter is awesome!
Close by, fast drop off service
Terribly unreliable use fedex
Very helpful and friendly staff.
Fast accurate service.
Efficient for package pick-up
It doesnt work on sunday.
No lines. Quick in and out.
Clerk always helpful.
Good service
GOT A CUT OPEN BOX AND NOTHING WAS DONE ABOUT IT
A good place to send packages
Ups is on top of shipping
Great Customer Service!!
Theyre the best
The best
3.6 (199 comments)
Review №1
2022-03-11This is a VERY politically polarized office with right-wing nutjobs as employees. UPS is publicly known to support and donate to extremist right wing organizations and ideals. And this office is such an obvious example of how they discriminate in their hiring process in order to hire right wing nut jobs with similar ideologies as their own. Anytime you walk in, you hear the employees whining about how horrible & liberal California is and blah blah blah blah. Stay away.. Oh and the customer service from the two or three female Karens that currently work here is very UNPROFESSIONAL. Theyll make rude remarks to your face if they think you packed something wrong. Also heard the employees shaming a guy for wearing a mask and social distancing. Perhaps UPS corporate should tell their extremist employees to keep their conservative nutjob opinions to themselves and let people do whatever is best for them. Can’t believe the media hasn’t picked up on what UPS is blatantly doing.
Review №2
2022-03-28This is a huge facility with a hundred plus employees.The customer service hours are only 2-6 PM. Makes it difficult to pickup a package. Not acceptable to me. You would think they could pay one of those employees to keep package pickup open during normal buisiness hours of 8am to 6pm. The competition is open all day. Shipping elsewhere in the future.
Review №3
2022-06-04This is where most UPS packages are actually put on and delivered by truck. They said my item was delivered, but the carrier never made it to my door. I have a camera. This is why Amazon is winning.
Review №4
2021-12-16Not happy with UPS. My package was reschedule 4th time today. They put attempted delivery but nobody 4x and said they tried to deliver it. I am at home 1 week for this package. I have camera and doorbell outside. I reviewed my camera no UPS driver attempted to deliver my package. This is for business and making me loose money. Not happy at all. And very shady UPS. I filed a complaint and double check my address and everything is correct. Go with FedEx not UPS,
Review №5
2022-03-18Very bad experience with UPS delivery personal in my area garden groveTwo packages one was marked as shipped but never delivered and second was opened it had used auto part wasn’t worth it to him to stealTerrible serviceWorst customer serviceI’ll never use or recommend ups to anyone
Review №6
2021-08-27Been here to pick up packages twice now and both times the staff were friendly, and didn’t make me feel rushed! I wish I knew the man’s name that helped me, he made me smile and heck I feel like I might just have my packages delivered there so I can spend a few minutes with him as he seems like a genuinely great person! He made me laugh today when I told him the email I received said their hours are 10-2 and he jokingly said “huh… maybe that’s why it’s empty here after 2.” I like that sense of humor :P for the record they are open (I think he said) 9-6, maybe 8-6, haha. Thank you and keep up the wonderful service, it’s appreciated, especially with the way the world is now!
Review №7
2022-02-11They deliver packages ,each package can be track on their phone and the customer knows exactly where his package is at all times and when it would arrive at their home So you don’t have to wait for hours at home
Review №8
2022-02-01I been having issues with my packages were they dont get delivered when it says it did in the app this place they looses your packages they should check who they hire they dont care if you have important things to receive and if you make a claim they dont know anything
Review №9
2021-06-16My package was stolen and re-taped at this facility. I sent in expensive trading cards to get graded, but the box arrived to the company empty. All I received was $100 standard insurance coverage.. this no where near covers the cost of what I shipped out.. No support from UPS on finding out what happened and putting in a claim was a very difficult process to deter you from making a claim. Very disappointed..
Review №10
2022-03-22Awful UPS Blocked my address for no reason and made me drive far away to pick up my package 👎👎👎