U-Haul Neighborhood Dealer in Beverly Hills

Review №1

2022-05-20

Dont bother making a reservation, they will call you less than 24 hours before and tell you they have no trucks. And by call, I mean they will text you asking you to call them. Reserved a truck on Monday for Saturday and now its almost 2pm the day before and Im left scrambling to find a new truck.Do you have any trucks available?No.Whats the point of making a reservation?I cant answer that.Change your name from U-Haul to U-Aint-Hauling-Anything-With-Us

Review №2

2019-07-19

People who use this business for their package receivable should be very careful. I have personally lost three package at its facility. When I confronted the employees, they said that FedEx has already retaken package back to their facility. I contacted FedEx and they said the package was delivered to that place of business. I went back to confront the employees and they said they have no record of that package. The package was clearly received by one of their employee because they sign for it. Its either that the employees are stealing the package or the place is horribly disorganized. I would advise anyone to not use this place for the package receivable.

Review №3

2020-02-16

This is by far the best place to rent your Uhaul from. When I needed one in a pinch without a rsvp, the owner showed me love and called me when one was brought back early. The staff here are nice and very easy going, they also have mailbox rentals and printing services. Check them out today and tell them I sent you

Review №4

2019-05-02

WARNING! BAD service. Long WAIT. They circle INSURANCE even if you reserve with Uhaul Center without Insurance. Since we dont always read the contract, we are charged by TRICK!I reserved a truck for 10:00AM, May 1st. yesterday. I arrived to location at 9:45AM hoping to start papers and get going. I had to WAIT AN HOUR before truck arrived. I left the location at 11:00AM. They didnt have the truck and had to wait for one to arrive.When I made my reservation with Uhaul Center I asked to rent without INSURANCE. This center ignored my reservation and by TRICK charged me $14.00 for INSURANCE I didnt need bc I have an umbrella insurance.Unprofessional, Unreliable, Unethical, Careless of others but only looking to make money and ignore aggregations they create. I will NEVER use this location again. 8549 Wilshire Blvd. Beverly Hills, CA 90211. BAD BAD BAD !

Review №5

2016-10-18

Do not come here to use a Uhaul truck or anything else. They simply do not have the knowledge, experience or customer service skills to help you accomplish a move. My partner & I recently moved & had to cancel everything after two days of trying to negotiate things with them. They didnt have what we reserved & tried to blame problems they had within their business on us. Completely unprofessional on the phone & in person. We ended up using the Uhaul off Rodeo Rd. instead, they had everything we needed & were very professional & polite. You have been warned.

Review №6

2021-02-23

This place is very shady with their rentals. The staff members will cancel your online reservation and will have you sign new reservation papers (which takes about 15-20 minutes as they don’t really seem to know what they are doing). After dropping off the van after 4 hours you may or may not get a receipt (in my case, I didn’t) and if you do, it would look like this. No breakdown of cost or fees whatsoever so quite confusing how it ended up being $80 for less than 4 hours of moving within 4 mile radius and returning the car with more gas than originally provided with.Update: I received a phone call from the business asking to remove the review because they were going to issue a refund for something I should have not been charged at first place. The charges still remain on my account and the breakdown of charges with full invoice was never provided. That being said, they proved yet again how little they care about the service they provide

Review №7

2019-06-17

Outstanding service, friendly and fast. I have used U-Haul many times over the years and this was probably the best U-Haul experience that I have ever had. Clean trucks, great service. Thank you

Review №8

2018-05-10

SHADY. Buyer beware! They charged $2.50/ea for small boxes (should be $0.99/ea) and $4.00/ea for medium boxes (should be $1.49/ea). Was able to return the boxes and obtain a full refund, but the workers seemed ill-equipped to process a refund and were on the verge of having to call a colleague. Skip this Authorized Dealer and go to a real U-Haul location.

Review №9

2018-09-05

Absolutely Terrible. I had a reservation for a truck I made almost a full week prior to pick up. When I arrived the truck had not been returned. The manager said there is nothing he could do and sent me to another location almost 6 miles away. This set me back almost 4 hours in time of my moving day. The manager said he would try and do something to compensate me and he did NOTHING. The manager is AWFUL at this location on Wilshire. Warning Do not rent from here!!

Review №10

2020-07-09

All these people with the bad reviews are Karens. These guys are awesome. Super friendly, quick, and convenient. Will go back here everytime when I need a uhaul truck. 👍👍