Categories


4.4 (52 comments)

Review №1

2022-01-12

I would leave 0 stars if I could. Our room was not ready at 3 and the lodge was out of power. When you cant meet basic needs like power and a room at check-in time, there should be an automatic option to cancel without penalty. My daughter has severe Autism and even if we were ok camping out at the loge with no power, she would not have been able to handle it. The owner had zero heart and scoffed at us. She was also super rude about our service dog (who is a real service dog, trained, with her vest and everything). She was going to charge us for the service dog until I pointed out that it is illegal to do so. They are just rude and unethical. I would not waste my money on this lodge. We turned right around. I have stayed twice before and each time the service gets worse. This lady needs to retire and move on.

Review №2

2022-01-16

This place was really cute we paid $200 for their 2 bedroom 3 beds. It had 2 toilet little rooms, 2 shower rooms, and two sinks. The room with with the bed/livingroom doesnt have a heater but if you leave the room door open the heater reaches the living room. The room was clean Ive slept in better sheets for that amount of money but also theres not many hotels out in that area so I understand the prices are a bit higher. The only reason its not a 5 star is because wifi was not working and the code the front lady gave me didnt work even though she swore thats the one she was using and kept insisting it was me who was doing it wrong. I explained i could see the numbers i was typing and all she said was well im typing the same thing and its working for me just fine. The thing is wifi is very important to me because its the only way to communicate with my mother who wanted to see if we were safe since there is like 0 connection on phones up in that area. Also the parking was super tiny and close to the street for that room and it was tricky getting in and out the car with my babies just hoping the didnt get too close to the street and get hit by a car.

Review №3

2021-05-23

Really great place. Very clean, comfortable and very reasonable rates. Good food within walking distance. Unlike other businesses around them, more relaxed about the face diaper requirements. Thats worth it right there!! We are repeat customers. Thanks guys!!

Review №4

2019-11-01

Because of the high wind danger there was no electricity in Arnold, CA for 2 of the 3 nights we were there. But the rooms were warmed with gas heaters and hot water was plentiful. The rooms were very comfortable and spotlessly clean. They did a great job of maintaining good service during a trying time. Second visit there and we will be back.

Review №5

2020-12-24

Absolutely great place. Very rustic and cuddled in the forest. Great atmosphere rooms that make you feel like your in a log cabin with a raging warm glowing fire.

Review №6

2020-01-19

Nice clean room. We didnt hear any traffic as others mentioned. Mark at the front desk was very friendly and extremely helpful! As well as the housekeeper. I would recommend this charming place to anyone.

Review №7

2021-05-04

A lovely lodge to stay when visiting Arnold, or simply passing through highway 4. Comparable rates to a motel in the valley, but with better views and better air. 10/10

Review №8

2016-05-25

The place is clean, but a bit rugged, which is what one should expect for a small mountain town. The price was a bit high, there was only one room left in the area, cant complain for last min booking. If your looking for luxury, this is not the place. The heater in the room works well and the ice machine is the lady at the front desk handing you a solid piece of ice in a zip lock. The town closes early , except a Chevron with just about everything except sushi. The little town hardware store across the street is amazing and the trail through the grove of giants close by is a spiritual walk one wont forget.

Review №9

2022-01-04

Nice quiet spot, good place to get away for a couple of days.

Review №10

2019-09-18

I wish I could leave a ZERO. This place has absolutely the worst possible customer service I have ever encountered, even traveling 3rd world countries.I made a reservation. Never received ANY confirmation that the reservation was made. Never received any reminders. When I went to look up my reservation, I did not locate it. I tried to call - no answer. I booked another place, nearby, thinking I may have not finalized the reservation.I saw a charge show up on my credit card, tried to call to see if we can work something out. I was told by a very rude Owner that nothing can be done and the mistake was mine.The hotel never called me to inquire why I did not show up for my stay..I would not use this place. Local AirBnBs are WAY better - cheaper, better amenities, and MUCH better service.

Timberline Lodge in other cities: