Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (125)
Returned a sprint phone here to ship out was informed it never was never shipped and was stolen from the store most likely (thats what t mobile/ sprint saysUodate: sprint T-Mobile says its escalated it further as funny enough I found more backing evidence it was returned and the store is staying silent so lets keep it going. Sorry for the other people who suffered issues of theft from here like the missing pc components review etc.
Now that the holidays are over, I wanted to give a shout out to the employee by the name of Lupe, who was very helpful and patient with me. I own a small business, and I had a lot of packages to ship out, and Lupe offered to help me bring in most of my packages into the store. She was also able to check in my packages in a timely manner and was very organized with my receipts and tracking information.
Seen that this place had a lot of bad reviews, but I had to give it a try since its close to home. The worker Anthony took his time explaining to me about their policy and letting me know that my package may not be delivered on time, which is understandable during the holidays. But the good thing is that my package was delivered on time and he also helped me out by recommending me different shipping options.
Long story short i think this store stole my computer part and shipped me an empty box instead. I have been in contact with the store and corporate for A WHOLE YEAR NOW only to keep getting the same answers... We are waiting for corporate to get back to us So i call corporate to see whats going on and they tell me We are waiting for the store to get back to usSeems like a whole lot of stalling to get you to give up on getting a refund on a package that the store PACKAGED AND SHIPPED only to come empty. If i could give ZERO stars i definitely would. Ive shipped with ups many times and never have i had an issue like this.... If anyone higher up sees this get with me cuz i want my 800$ back.
PLEASE DO NOT SHIP UPS!!!!!!!! I explained that this was my first time shipping. After someone packaged my contents, another person came to ring me up. She asked me some questions, then decided upon herself what type of shipment I needed despite me requesting ground. She took advantage of my ignorance and provided zero information despite me requesting it several times. She then overcharged me a service I did not request and because I was leaving for the airport, I had ship my package. I left and found that I was coerced into a higher price, I reported it, but their corporate office genuinely doesn’t care about their customers. -50/10 Please don’t ship with UPS, they lie and take advantage of customers. I’m out $500 because of this.
Brianna has excellent customer service always gets me in and out the store quickly with no hassle . I’ll keep sending my packages through her
This is the worst worst Wosrst experience I have ever had.2 worst ladies and this is the worst experience I had with UPS. NEVER GO TO this store.They forced me to call UPS corporate to pick up my friends comcast package because my friend is out of state. I provided everything and every information requested. I showed them this email and the text msg ups sent to me. They REFUSED to see and help. And being ignorant. UPS Corporate Asked them to release But they do not release and still asked my friend to come in person to pick up package herself.
Came to UPS on this lovely Monday morning. I never been to a UPS Store that was so relaxed and quiet. I didn’t have to wait in NO lines, the lady who helped me right away ask HI how can I help you today. Which I needed to get copies and I needed to scan and email some documents, which she helped me with. It was so easy I was in and out in 10 minutes.Thank you UPS Store I will be back again soon.
I had an amazing experience here I give it five stars if I could give it more I would I really recommend 100% great customer service With Anthony and Brianna they have awesome customer service I will definitely be coming here for my packages they are super friendly and helpful thank you so much !!
The manager at the ups store spent 1 hour trying to locate my package since the I payed for the shipping at the store. I was able to have the Manager help me file investigation and get my $$$ back since I put a declared value of $300.00 which is not bad.Brianna was super friendly and helpful. I will for sure come back to this location, since I know the staff is always friendly and helpful. Thank you brianna for making my day easy and not having to worry about UPS CORPORATE...Thanks again ;)
Really disgusting service. I suggest UPS need to closed this store immediately. I use UPS so many times, this is my first time saw about staffs reject to hold costumer’s package. They are so lazy and doesn’t care about their job.LA ‘s UPS is more kind, not like here.
Really bad service. Don’t go to this store they are angry all the time.
I wish there were more UPS stores around so there will be a healthy competition so the store owner or staff can be a bit better at customer service. I came here a few times but was never met with a smile or friendly hello. The wait is generally long. I just never feel welcomed here.
Came to UPS Store this morning and was helped by a young lady to do a fax and to print off a few pages from my email. I emailed her the pages and she printed them for me $3.00 service for her to print and $0.59 per page to print which is reasonable.Never had no problems here always nice ladies working here and very helpful.
Thank you UPS Store ...I came to drop off some packages this morning and every time when i come to the UPS Store i get greeted. Hi how can i help you , do you want receipt and when i leave yup you too but i never had any bad experience with the little shorty blonde lady. She isnt much of a talker but not everyone is. Just give her a chance and you will see a good side.
I paid 12.00 to send books in envelopes.I have never been asked before what I was sending.Both my packages arrived to the senders with no book and other items missing.I count their services as untrust worthy.
Joke of a store, staff was useless. Staff member stated that it was not their problem UPS tracking indicated package was delivered to their store that morning when attempting pick up that evening. Informed me to call corporate office. The brown color goes with the s*#t service. Laughable....
Thank you Brianna and Mary for being so helpful yesterday. Iv seen how busy you guys get and how helpful you lady’s were to get customers in and out. I was amazed, thank you for taking your time doing my Notary and helping me return my Comcast Units. Will definitely come again.
Horrible experience and will never return! Who charges for tape on an amazon return? When I told them to take the item out out of the box and wrap it them themselves they said they would then charge me for the label they printed prematurely. The lady was completely ignorant and I will never step foot in there again!
Amazing customer service. Really nice and knowledgeable staff.I had originally ping ponged back and forth from one UPS store to another, and no one could help me, but this location did! The staff (Brianna especially) were incredibly helpful and knew exactly how to accomplish what I needed without making a fuss.Thank you all at that location, you are some serious life savers!
Staff is very friendly . Makes my store visits easy. Been coming here for couple months and it’s definitely my go to the location
Only one because i cant put a negative. Will never go back. New owners are crooks and have no problem stealing your money. I mailed something ups, paid for it, wrote down the info so they would get it right, but they still didnt! I went back looking for my package and they had it. They NEVER NOTIFIED ME. their person put in the info wrong. They even admitted to firing this person because he messed up billings. But then had the outright nerve to tell me i had to pay AGAIN to send my package for the second time! What!? You never sent it the first time. They were so rude and Im shocked ups treats people like this. Disgusting
2 ladies in this office were very rude and would not help me. I had a face covering on , but the lady said i needed a face mask. sign says face mask or face covering must be worn. so i leave. Then notice both employees facemasks off, one is cleaning other is counting money. just wanted to send my modem back to spectrum. thanks ups
Lady that took our pick ip slip had no name tag, yes professionalism and pride to what she was doing as ups representative, unhappy looking lady. very rude to me and my son who happen to puck up a package that was under my son’s name. I being the parent of. minor was there to represent to pick up the package was there. the lady repeatedly said that he (pointing yo my son) can not pick up the package because he is a minor. I told her that I am here as his parent. she looked at us and said, next time, it has to be under your name(pointing at me again) because he (pointing at my son again) is a minor. MISS! or UPS! that is beyond our control if this package was a gift! the lady pointed at me again asking me, are you the mom? i said yes! that is why i am here, i replied. the lady pointed at me again asking for my ID. i provided her my ID and followed up with my son’s ID. the lady said, we can not use that unless he has an ID. oh! she did not recognized a school ID! and repeatedly she said, “next time it has to be under your (pointing at me again) name”.what is with the pointing and what do you not understand that I am there, present to represent him
WORST SERVICE EVER ! Dont recommend anyone to go there at all . They told me I needed account number to return my at&t box and they couldnt run it by my name . But that was all bs they all seem in a bad mood for some reason , if you want go SERVICE head on over to the one on capitol and Mclaughlin the employees there give excellent service. Ups you need to get rid of those employees asap ! Thank you
Thank you Breana for the wonderful service on Saturday I spent $478.00 shipping 6 boxes because I am moving to Washington. She mad it super easy and I even put DECLARED VALUE of my items. Thank you so much for being helpful . You are such a great lady for helping me carry in all the heavy boxes.THANK YOU, UPS STORE
Went in to have a documented printed which i emailed the store. Done this often at many locations. Website tells me this is this standard practice.Clerk said she wouldnt print PDFs the store email received.0/10 will not come back. Ive used this service of various UPS Stores for years. To be told, No to a service advertised online is mildly outrageous.
Dear Customers,I would like to extend a sincere apology for the former staff/ownership.The Ups Store is now under new ownership and new staff management.The new owner name is Rajeev, his store managers name is Mark and the sales associates are Jessica and Mary, please feel free to come in and we will help you to the best of our abilities.Sorry for the inconvenience from beforeSincerely the UPS Team
I guess the other reviews are accurate. 9:20am on a Thursday morning and no sign of clerk. Store is nice and CLOSED. Wish UPS does something about this. Ill take my business somewhere else for now.. Lets see if USPS or FedEx can help. Adios!!
Had a great experience with UPS , Employees/ staffs are friendly and accommodating . Thankyou-rei
Came to the UPS Store this afternoon, and there was a young blonde lady at the counter she immediately said hi how can I help you and I asked her to make me copies so she said copy machine is in the front it’s self service. I said ok, I made my copies and paid $1 for 4 copies thank you UPS team for making it easy for me.
Thank you Brianna and Mary for the wonderful service today. The little blonde lady helped Mary by packaging up some artwork frames while Mary was processing the shipping. I don’t understand why this store has bad reviews but these two ladies are very nice, I will be coming again soon. Thank you for the awesome team work
This please smells so bad. I came in and no one at the counter. I decided to call for help. She took my staff which I was returning to att and I asked her if she is supposed to check it with attitude she said dont worry I saw it. Really ! I was expecting for someone to check the serial number but she didnt . So I decided to take a picture for evidence that I dropped at this location. I will call att and explain the situation. UPS company needs to close this station.They dont even deserve even one star
I called before going to make sure they were still open. The gal said yes until 3pm. It was 2:45 and I made it there in 10 minutes. The door was lock and the gate was closed at 2:55. They saw me and would not let me in. My transaction would have taken 2 minutes.
Very bad customer experience, not a smile, it seems I was bothering the clerk. I was looking for a notary public, but this UPS store does not do notary public but Google reports it does. The clerk could not even refer me to another UPS store doing notary public, the one on Snell does. I will never go back, I advise everybody to the UPS store on Snell
Had a nice and very friendly clerk but the price to ship this 16x20 picture frame was 3x the cost the frame was? Blew me away. I can return this to Amazon and then re-order it and have it shipped up there for free. Or I found it at the store but was cheaper on Amazon. However will still come out ahead just buying it when I get up there. You are insane for those prices
Excellent staff Very Friendly came in yesterday and was greeted, I just needed to return amazon it’s nice that they do the packing and printing the labelCame to the ups store yesterday and had 2 lady’s help me ship a package to my grandma, they helped to pack and ship guaranteedThank you ladies
UPS gives the best service for me , I really liked their service-robert
Highly recommend this Ups Store came and got a notary done. So simple I was in and out but I advise to call first. There notary lady is there different hours everyday.
The blond long curly hair girl is very rude and disrespectful to me when I came in for mailing.She threw my box away and told me to get off the store for no reason.I think she should need more training how to service customers.
This place is privately owned so naturally their service is worse, staff is rude and everything is 20% more expensiveI needed a label printed out. They expected me to pay $5. The package only cost $9 to ship. Go elsewhere
Im So glad ups stores hold packages for customers UPS never dropped off my package at my house, so they delivered it to ups store the next business day and it was so easy to just show my California ID and pick up the packageThank you UPS team
Called to check on notary service listed here and the girl that answered said they don’t do it. When I told her it is listed online she gave attitude and said “well we can’t change that”. 🙄 ok keep falsely advertising then 🤷🏻♀️
Came to the ups store and had a great experience By Brianna the manager i dont understand why people give this store bad review iv been coming to this location for years and never had a problem. thank you UPS for an awesome experience
On Tuesday May 22, 2018 1810. The short, curly red haired counter person is extremely very rude! I said, Hello! when I entered the store. She responded with a ride, cold stare and scale!. Not even, Please place it on the scale, never mind a hi. She will turn customers away! Fire her.
This UPS Store is very clean. just came in to drop off Amazon package all they did was scan my QR Code. was super easy thank you
Came to ups to drop off DIRECT TV equipment gave my account # and the lady did the rest gave me a receipt and it was so easyUPS Store also takesCOMCASTAT&T
UPS Store has everything you can findCame in with my wife and had to ship some documents to Mexico. Thank you I was in and out in 5 minutes.Thank you brianna
Ups store had a great service and highly recommended. Thankyou-Mariel
Wonderful UPS Store very politeful lady working the front deskHad shredding done for $2.00lb it’s through IRON MOUNTAIN.What a wonderful service. Thank you team
Rajib, this is a message for you as the owner of the store: stop being a scammer, set the printer up to print from USB. Why do we have to use the computer to print? Oh is it because its extra 3$?
Just shipped something with UPS Next Day Air, it has been 5 days and ups still hasnt delivered it. How could overnight shipping takes more than 5 days?
Very bad service. A small tape for $8.00 and there is no price on it. Will not go to this store any more.
All 3 women that work here are super nice and friendly they were super busy yesterday when I came in but it seem the line went so fast with all of them working thereThank you so much for making this Christmas season wonderful
Saturday 16th went to ups and had a young lady help me make copies and send a fax. She was so polite and even gave me a AARP discountThank you UPS
Came in to Ups today, for livescan fingerprint and Brianna was very helpful and polite. Thank you helping me get my license for security guard.
Thank you UPS Store I came in yesterday for a Notary and it only cost $15 per signature, the lady was so efficient and she talks a lot I even got coupons for next visit. Thank you guys
Customer Service....what customer service. Brianna is so rude and short with people I can not stand this place. I opened a mail box and now totally regret it. I closed the mail box as soon as possible and elect to take my business elsewhere. I HIGHLY recommend NOT using this location.
Anthony and Brianna have great customer service . Recommend this location
Their published store hours are unreliable. for example, Sat supposed to run 9 AM to 6 PM but when I got there at 5 PM, the place was closed, wasting my time, causing delay in my shipping..
The worst UPS store and worst service... they don’t have color print... but charged money...
Went to the ups store yesterday for a NotaryShe was super busy there was at least 3 people befor me for a notaryThank you lady for helping me
Brianna has great customer service always super helpful .
Came to pick up my UPS package here since I wasn’t at home to receive it just gave my DL and I signed for it and left so simpleGood business so people won’t steal my package off my front door
Came to the THE UPS STORE on Saturday and was greeted by Mary she helped me with a NOTARY very helpful thank you for all your helpful answers. Will come again
New schedules, Note: Saturday closed at 5pm: google said the were open till 18:00(6pm) they closed at 5pm, Totally understandable under the circumstances
After seeing a review from the store apologizing and stating that the store is under new management, I was will to try again and I can verify that it feels like a completely different store and the service was amazing.
Awesome came in Saturday for a notary very friendly staff and very talkative. Thank you for making this experience excellent will be back again.
I paid $20.06 to mail a flat rate Priority Mail envelope at his UPS store. It cost $7.75 to mail a flat rate Priority Mail envelope at USPS.
Great customer service. Anthony is very helpful
Worst customer service EVER! Be careful of the short red head behind the counter...Shes beyond rude and she shouldnt be working there with the bad attitude she has...BEWARE!
UPS Store that has great staff very friendly and super convenient since I live close by
Walked in. Had a great conversation with a clerk with white/gray hair. Very friendly. Mailed my letter and was on my way. #childofGod
Customer Service is really nice! Slightly slow at times but very helpful.
The location isn’t great I didn’t even know that this ups store was here. Great staff very friendly
Came to ups to get a fax done and some copies. The lady helped me with everything even showed me how to use the copy machine for next time. Thank you 🙏
The worst customer service ever. I had the manager hang up on me after she refused to refund me for a lost package
I would give no stars; They closed an hour early, Today Saturday.
Came for a livescan was helped by a lovely lady very sweet and likes to talk thanks for the great customer service
Dropped a package, got a receipt, and it took less than 5 minutes.
UPS team is friendly but they charge $3 for using there computer and 49 cents to print
Saturday morning... And 15 min after they should have opened, no one is here. Wont come back here.
The lady that works if you can say that she is so terrible and this respect with the client if you are close from there you better pick another store
Very nice experience!The rep was informative. The management change is working well.
9:20 Saturday morning, locked up tight. Sign in the window says 9-6 on Saturday. Grrr.
Such a great UPS Store Friendly Staff
Service was good excellent customer service friendly ladies working here
Bad customer service. The associates was so rude.
Came in and had a livescan done by The Manager breannaThank you for explaining everything to me.
Very slow, only one person working both notary service and delivery
Came to the UPS store yesterday for Notary thank you for making everything a breeze
Online it said it opened at 9am on Saturday but got there and it was closed until 10
Terrible customer service
👍👍👍 thumbs up cleanest ups store I’ve seen.
Angry staff. Terrible service. If it’s not because it’s close to home I wouldn’t come here.
What a location to find lol but the service was great 👍 thank you
Came in this morning for a notary thank you Mary for helping me
Notary on saturday 1-6pm every saturday
Under new ownership - good customer service, easy in and out.
Roud clirk and was half an houre late from openning time.
The lady who works there its so rude and always is working with bad actitud
19.95 to print 2 pages.
Great staff always super friendly
Love this location always friendly staff
Customer service skills suck.
Worst UPS ever
Nice
Very rude . Not coming here again
Never opens on time.
Service people was rude !
Great location 👍
Great location 👍
👍 friendly staff
I had a package delivered to this UPS location/store on 08/05/2022 for pickup. I called the store and told them that I was not going to pick up it and asked them to have it returned to the sender. They told me I had a week to pick it up. A week later, I called back again to check and the packaged was still not returned. And today 08/18/2022, the package was still at the store and not returned to the sender.
It is terrible 😡 they are very conceited and do not want to help you in addition to very bad service out of the fact that you pay dearly for anything that I send arrived damaged 👎 No one speaks Spanish
3.1 (125 comments)
Review №1
2022-04-07Staff is not the friendliest. Rented a box and was given the wrong box number (the number given was already rented by someone else). No apology ever offered for the huge inconvenience this caused me. I had to pay out of pocket for this error upon submitting a change of address (due to wrong box number) with entity I was doing personal business with!
Review №2
2022-06-07If I could give 0 stars I would. Horrible customer service.I had one package to return to Amazon, and didn’t realize that you need to tape up the box, thinking that they need to verify what’s in the box first. Sorry my mistake, but not only did the girl in orange/blonde hair with a bun give so much attitude, but all she had to do was let me use about 1 foot of tape (which was right behind her) to complete the transaction. Instead she refused to let me use the stores tape, made me go out, buy tape, tape it up, then she would scan the code and complete the return.Horrible customer service and such a cheap location. I rather drive farther to a different location. Wouldn’t be surprised if this location shuts down.
Review №3
2022-05-20Return a defective item. Seller say pack in original box. This store refuse to accept it unless I repack in a box they would sell to me. Go to another UPS, accepted as is, no problems. Desperate to make sales? This is nonsense and poor service.BTW the box was brand new, absolutely no damage, and it was packed properly. Just sorry excuse for poor service.
Review №4
2022-06-04Came to this store for the first time to make some copies. And this young lady Brianna was super nice. Went out the way to help me. I was in and out in a quickness. This store is going to be my go to from now on 🤗
Review №5
2020-05-13Completely rude staff. Apparently only caries one size box. Was not helpful and this wasnt the first time either. I highly recommend speaking with ur employees about being polite and helpful. Also get some more size boxes ur a ups store for crying out loud
Review №6
2022-05-20Came to ship a package this morning to my brother and a nice lady helped me. She greeted me as I walked in and was very efficient and gave me many options on shipping pricesThank you again for helping meWill definitely be back again
Review №7
2022-06-07Yesterday came to ups around 5 pm the 2 ladies that were helping customers were super nice. I waited in line for about 6 mins because they were super busy this time of year. I had to print a label and ship my amazon package back and they lady was super helpful. Thank youAfter 1 year ago came back to the ups store to ship out some gifts, had another good experience with a lady that helped me she was very helpful and polite. She had good customer service thank you for everything.Today I can to the ups store I did a easy Amazon drop off where they pack and seal my boxThank you for helping me
Review №8
2022-01-04This store is such a convenient travel near me! When I walked in I was greeted with a warm welcome, made my day. Customer Service is very important to me and at this location they did not disappoint, thank you so much Briana for your support and Anthony too! My new go to location for shipping materials and support!
Review №9
2022-08-09The only way to print something is by sending an email to their public computer and printing from it. So you have to login to your email or create a temporary email for this.
Review №10
2022-05-13Like others I had a package containing a cellphone return go missing from.this store t mobile claims it was never scanned in but I dropped it off in person to this location and now Im on the hook.for the bill. Please avoid this location they have something going on as other reviews mention items being stolen or misplaced