Delivery
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (25)
WORST EXPERIENCE EVER!!THEY LOST MY PACKAGE!!NOT GIVING ME ANY UPDATES!CUSTOMER SERVICE IS TOTALLY USELESS!
If I could give ZERO STARS I would. They steal from you and then lie about it. AVOID THIS LOCATION
They charge nearly $5 to print their own UPS shipping labels. My shipment was already $65 and they want to charge even more to print half a sheet of black and white paper? Gross greed. Use USPS instead
Closed a min before, wouldnt open the door to accept a package that simply needed a drop-off. Postage already paid. Lazy people. They dont deserve anyones business.
This UPS charges >4$ to print a single sheet of paper/shipping label? FedEx charges 0.15$ for a print and usually will print the shipping label free of charge. Seems like this manager really upcharges. Curious to hear if this is a UPS wide printing policy, or just a rip off from this store. Don’t go here, ship elsewhere.
After waiting in line for 30 mins for a notary, we were told the notary book was full and they couldnt help us. Asked when theyd get a new book, we were told that theyd have to wait for the manager to get them a new book. Curuous the manager doesnt monitor the number of signatures in the existing norary book so this issue doesnt happen. Curious the clerks didnt know when the manager would be back into the store.Signage letting customers know the notary isnt possible would be a nice touch too.Staff is obviously worked and the manager absent, but
Small UPS location (reason for 4 stars vs 5) but I drop packages here almost every day and staff is so nice always
After many experiences at a variety of mailing stores, this one is not only professional but helpful! A package was lost and they were on it! This is THE place to go for mailing, packaging, facing or copying!
Unfortunately the one employee knew nothing about the printing service in the store and did not try to help me out. She literally said “I don’t know” and left me to figure it out. I spent $3.50 for nothing. Terrible service
Constant problems with their staff being rude, not delivering mail, not doing their job and trying to up charge for unnecessary services.
Wonderful people. Best UPS Store in town! Always so helpful.
Unwilling to help me find package they signed for and delivered. Not helpful. Terrible service.
They always attend to customers fast and in a very nice manner, thank you!
The best, friendliest and most efficient UPS store in town!
Always fast and helpful
2.6 (25 comments)
Review №1
2022-05-24I have been coming to this store for over 7 years. In general, the experience was positive, although every once in a while the workers could be unhelpful or unfriendly (all other negative reviews are likely true). However, last time this store beat all records of bad customer service. The store employee seemed to have had an off-day: not keeping track of the documents I gave him for notarization. I kept correcting him. Then he came up with an idea that I had an attitude and I was upset and refused service to me. When I subsequently returned to discuss this issue with the store manager, she did not seem to take my concerns seriously and stating I was not there and I do not know what happened. Then she said we have the right to refuse service to anyone for any reason. So, if the store employee has an off-day, starts making up stories about a customers attitude, its a legitimate reason for them to refuse the service to anyone. (btw, I ended up using online notary services, which was faster and cheaper than this store).
Review №2
2022-04-01There is no lowest rate, so that is why I am giving 1. It should be 0.This is worst experience ever.I dont know what is happening with my package for weeks.They lying about trying to ship it on my address. Lying about leaving notice.They didnt contact me or shared any update on my package.Ups contact center is totally useless. I called them over 100 times and they did nothing to solve my problem.Not to talk about money return!!!!
Review №3
2022-06-07The worst service and overcharged for packing materials. They say they will charge you for packaging but do not tell you they are charge you twice for this and how much it is. Tiffany the manager is rude and not helpful. Sending packages shouldn’t require rude service and a terrible customer experience. I will go out of my way to not support or do business with this store
Review №4
2022-03-29Pretty bad; Disrepectful, rude and Lazy. I was trying to scan my social security car. The guy did a such a bad job and the copy looks tilted and a corner is missing. I said:could you please scan it again? He said: no worries, I will crop it, and edit it. I then said : would that still be authentic? Then he said : of course. He was so lazy to just do it again when he did a really bad job scanning. UNBELIEVABLE. In the end, he couldt edit the scan, he asked me for my scocial secrutiy card, he did scan it again! Not because of the customer unsatisfactions but because he decided he just rescanned it, maybe he couldnt figure it out how to edit it!
Review №5
2022-01-14Ive had a mailbox at this UPS store for years so am in there several times a month. Even with the staff changes everyone Ive engaged here has been friendly, professional, and helpful. Ive been to several other UPS stores in the city and this is definitely the best!
Review №6
2021-12-19Had a PO Box here for awhile and surprised to see all the negative reviews about staff. They’ve had some turnover over the past year but they were always helpful and Tiffany has been around awhile and would even recognize me and start getting my packages without me having to even askOnly negative I experienced is that because it’s so small there is sometimes a line to the door and it takes awhile to get through everyone
Review №7
2022-05-11Hi. Brother some body sending me a invitation letter form your address.behlinda catia her name .you know her not .and this invitation letter from your side or not.
Review №8
2021-11-23This UPS location is the WORST!!!!! They have had unhelpful, unfriendly, unprofessional and RUDE employees for YEARS!!!!! When will they ever hire decent people?????The employees DO NOT CARE about being kind or helpful. Tiffany in particular is SO UNPLEASANT and a BAD employee!!!!! Please get RID of her and hire GOOD people with nice personalities!!!!!
Review №9
2022-04-01They lost my package.No one in ups chain knows what s happening.They are so unorganized.
Review №10
2019-11-27Today, Michael, a staff member at the UPS Chestnut Street store in San Francisco, offered a highly disappointing, entirely ineffective, and far from empathetic response to a UPS mistake. Unfortunately, I was given a UPS slip (after an attempted delivery yesterday) that indicated my package was at this store (for seven days awaiting pickup). When I arrived, I waited in line. I shared the UPS slip and nicely requested my package. Michael indicated that he was busy. The shop was a complete mess - boxes everywhere with no apparent organization. After a further request on my part, Michael took a quick tour of the rear of the store, came back to the desk where I was standing, and said your package is not here. From there, his interest in helping me identify where the package was and how I could receive it was basically zero. I had to plead with him to take time to check within his system. Eventually, I was told the package was located about forty minutes by car from the Chestnut Street store (UPS slip was inaccurate and I had wasted a portion of my afternoon). Michael just wrote the address down and pushed the paper at me. Perhaps, in the future, the store staff might recognize the time commitment a customer invests when UPS information is completely wrong and make some effort to help resolve the issue. All most customers wish for is a bit of shared engagement and empathy to address an issue and help solve a problem. If you work for UPS and you are reading this, please consider training in basic customer service for Michael at this store. It would have been a very different experience if he had (1) acknowledged UPS mistake, (2) provided some insight on the options to resolve the problem (Is it possible to bring the package to the UPS Store as stated? is it possible to re-attempt delivery?), and (3) demonstrated even a touch of empathy and consideration. He might recognize that I too am a customer who pays UPS for services. Its rare I have encountered as rude, insensitive, and poorly trained a staff member as I experienced today. As the conversation evolved, I asked him to help me solve the problem. He simply stated that its not my fault and told me to go and fix the issue myself. When I asked him for his full name, he refused to give me this information and demanded that I leave the store. Wow. What a horrific model of customer service. Its rare I write any type of negative review. This is an exception. I simply ask UPS to provide better coaching and training for staff members. Join customers positively and proactively in solving problems - especially when UPS is at fault.