Delivery
Yes
The UPS Store in other cities:
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (34)
I was here on February 6 and got my ASOS and Amazon packages returned in like 5 minutes! The girl with big beautiful eyes and long hair was super friendly and helped a lot, thank you!
Ive used this location to return Amazon packages, print on line docs, and now I have a mail box there too. Customer service has always exceeded my expectations.
At the Entrance boldly written SOLUTIONS TO SMALL BUSINESSES!Client: I need to make a Business receipts with a carbon duplicate copyCustomer service:We don’t make business receipts.I did not need to say a word again I just turned back and walked away.If you offer solutions to small business and can’t make business receipts for small business then what solutions do you Offer to small business?Still wondering.Lesson just go and ship your whatever here nothing more nothing less
The lady behind the counter was was really nice and helpful.
Nice and easy return for Amazon, good service.
Ive mailed normal things and done return items with pre-paid postage packages, no problems whatsoever. Even helped me pack one up.
Great friendly people, I’ve been doing business there for 10 years.
I went into this UPS store and received great customer service from Julian he answered all my questions and more. He went above and beyond. Thank you Julian!!
Super nice and helpful employees. I used the notary as well, and it was $15 which I think is a great price for a notary. Really recommend.
Very bad manager I havent heard from her yet
For our business company i have to drive to another 15 min location because this location the customer service is 👎🏼
Profeasional, kind female employee there, I forgot her name but she is of Spanish descent. Even held door open for us lol
Busy location close to Hwy 99, parking, Notary Public , good customer service next to a good Mexican restaurant
Worst ups store in Sacramento very rude and unprofessional manager patty is under trained and will lie to you and provided no help
Great store. Great staff. Always attentive and courteous.
Big wait today, but the employees were nice about it.
Theyre open, but cant process anything, so they might as well be closed
Lying manager
I was in need of dropping some items. When I reached they are closed. I wasted energy and gas for 16 mi
Good and bad. Have patience and you should leave without an aneurysm.
Amazing service very nice employees
Great customer service!
Helpful
Too much attitude
3.6 (34 comments)
Review №1
2022-05-03Great experience with customer centered service! I was assisted by Nathan, who helped me out close to closing with finger prints. Despite the time involved with the process, he was more than happy to assist. 10/10 will come back for future business.
Review №2
2022-08-05I will always go to this location when I need their services! All of the staff are extremely Professional, Knowledgeable, and Friendly. KUDOS! I believed good Customer Service died... thanks for proving me wrong... which does not happen often.
Review №3
2022-08-18This UPS location stole the $300 paintball gun I dropped off with Amazon QR code return label. Amazon said that this shop gave me a tracking number that doesn’t match the QR code Amazon provided.When I called this shop back. The girl on the phone said that usually they group everything into one tracking number that goes back to Amazon so that’s why the tracking number they gave me is not exactly a tracking number. And that she will have a manager call me. Which never happened!!!I returned other product today from Amazon at another UPS store. And they said the same thing. That they group everything together. But got my refund within 10 minutes of scanning the QR code.So I guess one explanation. They store my $300 package!UPDATE:The manager claimsSomeone left me a voicemail which has not happened!
Review №4
2022-07-19I have a lot of packages coming to this Ups store as I’m a mailbox customer because of a recent move and didn’t have a new place picked out yet to move in, so I rented a mailbox for $200 which has been proven a waste of money because they aren’t recognized by SMUD or USPS. Also whenever I come in to pickup my packages which I was already advised they are there, the young man at the counter acts so put out by my request to go look for my packages and always gives inaccurate information to me to not have to look for my packages.
Review №5
2022-01-19Ups store, nice had to return an item and it was seamless. Great service
Review №6
2022-04-12Excellent customer service, easy transactions, copiers available. Recommend!
Review №7
2018-08-13After missing a delivery on Friday, I went in store on Saturday to pick it up. Was told by an employee after he walked into a closet and glanced at two boxes that my package wasn’t there, I told him I had a ready for pick up email and he said that sometimes packages get marked ready when they’re not, try again Monday. I email customer service Saturday, they call me on Monday morning to tell me that my package is there, ready to be picked up, and had been since Friday. I go back in on Monday, my package is there but the blonde lady behind the counter (who was of course not wearing a name tag) told me I couldn’t pick it up because they were going to return it to sender. I tell her that’s not right, that I had spoken to customer service just that morning and been told that I could pick it up. She said that they can’t release it, but it will be returned to the sender in about 24 hours. I ask her for the number to customer service, she writes down a number, though not the one for customer service, which I found out after walking back to my car. Luckily it’s 2018 so I was able to find the correct number and speak to someone at customer service, who called the store directly and told them to release my package to me. After being on the phone in the parking lot for fifteen minutes, I walk back in to FINALLY obtain my parcel, at which point the lady didn’t even have the decency to apologize or finish the transaction!After all that, the package had clearly been opened and run over at some point. I am very unhappy with the service I received from the in store employees and will reroute future deliveries to avoid dealing with this location again.
Review №8
2020-02-26I walked in today to drop off a package. Nobody was at the counter. About 2 mins later Some guy walks in after me, and at the same exact time a male employee comes to the counter from the back. Guy cuts in front of me and says im just dropping off this package. Employee helps him. So i just advise that employees learn to make sure that theyre helping whoever was in line next. It probably doesnt seem like that big of a deal but thats not good customer service
Review №9
2018-06-19This location may be smaller, but they still hold a high cleanliness standard and do not fall short on any ability to help you get what you need. They are friendly and knowledgeable. By the time I was able to finish packing up my package, they had already helped 6-7 people with what they needed. I would recommend for any of your shipping or copying needs.
Review №10
2020-11-25I had to return an item to Amazon today and I definitely couldnt figure it out but without the help of Brenda she is a star for customer service she helped me pull through sending back an item to Amazon and without her I couldnt have done it I really couldnt have it wasnt easy. Thank you Brenda you get a star for customer service