We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
I booked the room via Airbnb. The room was very clean. I will say that there is no AC which made the room very uncomfortable, but that wasnt the only thing. The Hotel Is haunted!! there is just a strange lurking feeling. From writings on the mirror in the bathroom to dark shadows next to your bed. It was really creepy. I did not sign up for that.
This was literally the worst hotel experience my friend and I have ever endured. There was a traumatic incident one night where another guest banged on our door then chased out of the building for no valid reason. There was no receptionist nor security when this incident had occurred, ironic when they promote “comfortable hospitality.” There was no sense of comfort knowing that were was no staff in the lobby when that happened, luckily we’re physically okay but that is not an experience anyone should have to go through. I would not recommend this hotel to ANYONE.
Rooms are small, one restroom and shower are shared by everyone on the same floor. If that is not for you be Leary
We were a little worried from some of the reviews initially, but this place was exactly as advertised. The rooms were clean and nicely furnished and the location was perfect. We would stay here again.
Might be a bit tight but the place is good, clean and confortable
Our bedroom was big enough for two beds, with private bathroom and was fairly comfy. Did not have air conditioning, only ceiling fans but fortunately weather was not too hot, otherwise that would be a problem. The keys for the room is a plain old regular metal key. The elevator is also big enough. The location is great. Overall it was a good experience.
This hotel was the best value for everything it offered. I was on a budget but also looking for a clean/decent hotel. The rooms are very small but doesnt matter if youre planning to explore the city and be out of the room. The bed was very comfortable and clean. The room and the restroom were clean as well. The staff was very helpful as other reviews state. The reason I give it 3 stars (which I would give it 3.5 overall) is because the room was hot so we had to keep the window open the whole time but then it was very noisy at times outside. There were maybe 8 channels that worked on the T.V when we had time to watch it, not very good channels unless you really like politics. The room had no fridge or microwave (we did ask for a fridge and they brought one up the next day). We didnt have a shared bathroom when I chose the room on their website, but it was weird because there was a room next to us (jack n jill setup) so you could hear the people next to us and they could hear us shower or if we went to the restroom. I did have to ask one of the receptionist to make sure we didnt have a shared restroom or that they couldnt come in, which they couldnt but still weird that we couldnt shower or go to the restroom in peace. If you have a car you have to pay for parking which sucks. I would stay here again because the staff was very helpful, the rooms were clean, the bed was comfortable, and it was the best price I could find.
Locations is good. A lot places you can walk to from the hotel. When I first arrived the radiator was on full blast steaming into the curtain. I thought that was odd and the curtains could be shortened. The room felt like a sauna so I left it off the rest of the stay. As a young woman traveling alone in the city I didn’t like the doors didn’t have an extra lock on them like most hotel rooms. In fact it took me a couple tries to figure out how to lock the door properly. I’m really glad I paid for private bathroom. I believe that could be easily missed upon booking so if you aren’t open to that, make sure to book a room with a private bathroom. The fan & light system kind of had a mind of its own. On the welcome sheet it said that there was a remote to use to control the fan / light which I never found a separate remote just the wall panel. I’m not sure if the light was picking up another room remote signal but sometimes the main light would turn on and off on it’s own. Besides the fan, I didn’t notice any type of AC system so I’m not sure if I could stay here in the summer. The room was extremely warm every time I came back to the room but cooled down when I opened the window. The elevators works... but sounds like it’s falling apart, so if you get Claustrophobic or agoraphobic I would recommend taking the stairs. Although for the price this stay was fine, I do think there could be several improvements.
I made a reservation for what looked like a fun hotel. During the reservation process and subsequent emails, check-in was listed as starting at 9am. Check-out at 11am.When I called the hotel the day before,and the office was closed at 7pm, I went to the website. There was an added paragraph in yellow that said that due to covid 19, check-in was only between 1-3pm. No check in after. When I had to cancel my reservation because I could not arrive by 3pm, they thought I should still pay for my reservation! I received no communication about the changes to check-in time. Luckily, the 3rd party service I used, refunded my money completely, and helped me get another hotel room. I wish Id been able to stay.
This hotel is a lot better than expected. We booked the place very last minute on Hotel Tonight. It was too much of a bargain to give up even though it had bad reviews on there. We ended up giving it a chance and our stay was better than anticipated. The staff here are very nice and helpful. The room and building is a bit old but they did a good job renovating - it does not feel old and creepy but a decent place to stay. Other reviews said the bathroom are old and disgusting but it was very clean and new. Not a bad place if you are on a budget and staying in San Francisco. There is a 24 hours Walgreens right next door if you need anything. Good value for location, room, and service. Recommend!
Not a bad place in terms of hostels I suppose, although Id never stayed in a hostel before so I suppose I have nothing to compare it against except hotels. It wasnt bad. I was traveling for work with my kid and wasnt looking for a hostel. I had no idea thats what I was booking. They were gracious enough to refund me. If I were a minimalist that was on a budget and enjoyed hostels Id book it. It just wasnt my scene. It was quiet, clean, and the room type I had didnt have a shared bathroom. BUT having to explain why the cable doesnt work, and why someone has a sock hanging on their doorknob to my kid- had to check out.
1. The room is a small box with very hard uncomfortable mattress and minimal other furniture. Setup is more like a dorm room than hotel room.2. The rooms use physical keys and a fob instead of cards which have been the standard in even budget hotels for over 20 years. I asked for 2 keys (one for my wife) and they said they only had one key for our room in the building. When the key got lost in an Uber, they charged us $50 to replace it and didnt replace it, so we were literally escorted into our room at every entrance for 3 days.3. The walls are paper thin and the other guests were making a ton of noise, which the staff had no interest in addressing.4. There is no AC only a fan, and if you open the window to let cool air in, the urine stench of the street and the noise from the bucket drummer guy infiltrate the room.5. The staff was unwilling and unable to print a receipt or invoice for my stay (which is common for expense accounts)... So I got some useless paper that looks like a notepad print out.Overall there was a general lack of service, comfort, willingness to be helpful. I understand that its less expensive than most of the competition, and I didnt expect luxury, but the lack of professionalism was off-putting.
I did a reservation from may 16th to the 23th thought booking and they send an email a couple of days before my check in telling me that they have to change the reservation to another hotel. This new relocation it was in The Bartlett hotel which was a complete different hotel: the entry smell really bad,the room was really old and they pretend to charge us with the same price as appears in booking and just for 2 persons (we are 3), this place is just horrible I DO NOT RECOMMEND THIS PLACE AT ALL
This hotel is very conveniently located and a lil vintage gem in the city. Its small lobby is cute and inviting. The receptionist was an angel and super helpful. We dropped off our luggage at their sister location before check in across the street and had an equally as lovely experience. Our room was spacious and had everything we needed! Bed was surprisingly cozy!
I was visiting San Francisco for about a day so I was looking for an inexpensive option. The Herbert Hotel seemed ideal since it was close to where I wanted to visit. Wow, sometimes the cheapest option isnt all that pleasant.I chose a room with a shared bathroom down the hall. I knew that going in when I booked the room so no problem. It was after check in when the fun began.There was an adjoining room that was separated by a single door. I could clearly hear the conversation in my neighbors room. Im glad they were only talking. The real fun part started after the lights went out.As a precursor to understanding what happened next Ill through in this detail. They use remote controls for the room lights and ceiling fan. Can you guess what happened next?Some of the neighbors were on the same frequency so I was woken up at about 11:00 PM with my lights turning on. Then about 15 minutes later the fan went to high speed. Being woken up by the lights put me in fight or flight mode and I didnt sleep well the rest of the night. Additionally, I had to battle the lights and fan off and on throughout the night.Aside from that issue it was okay for the price, but I wouldnt stay there for free with the way the remotes work.
Visited a friend for an afternoon. Lots of natural light, refrigerator, queen size bed, private bathroom, 1 chair, no desk or table but small counter substitute with coffeemaker. Its clean and attractive with a bit of contemporary style. One brick wall, one muted medium blue, two creamy white. Enough space that three of us could socially distance 10 feet apart.
I was here from work the location is great. It is a small room with a double bed and sink and refrigerator and a TV. You do have to share a shower and toilet with other rooms. The staff is super nice in the room is super clean. There is no central heater air but there is ceiling fan and you can open the windows to get cooled off. Its a great place to stay especially since you only spend the evening in your hotel room.
Their customer service is terrible! I had previously paid for my room online but when I arrived at the hotel, exhausted after a day travelling, the lady at the reception told me they were overbooked! They had given my room to someone else. I didn’t even know it was possible. Also she was super rude and didn’t seem to care.She then said they had a room available at their other hotel. Firstly I had to walk there with all my bags, also note it’s a super dodgy area. Then I realised their other hotel was super old fashioned and outdated. She even dared saying it was an upgrade. So overall I would really avoid this hotel.
Really nice little place for the price! I really liked how they had full bottles of their toiletries in the bathroom instead of replacing travel-sized ones every day. My only complaints are that the floors were super slippery; I walked on them with socks and nearly did the splits several times. Some of the furniture isnt very stable, and rooms get overheated/freezing very sporadically. But overall its a good room in a great location.
It was a good location and the staff was pretty friendly. Cons are that we were promised breakfast upon reserving and when we showed up we were told there is none. We got no reimbursement for us having to buy our own. We should have been told upon booking. Also the tv was not working in our room. They replaced batteries in a remote which fixed the issue for about 30 minutes then the tv stopped responding. The walls are very thin, we could hear everyone’s conversations. And luckily we were not staying in the middle of summer because there is no AC. Just a fan. Lastly, we only got one key. That was a bit inconvenient also with two people. Overall I would not stay here again.
Great location. Comfortable bed. Room was a decent size. Happy with what we paid for this place. Only negative was the outside noise but it didnt phase us too much. We would definitely stay here again.
I was chewed up by bed bugs. After snooping a bit, I found that Iam not the first victim of bed bugs at The Herbert Hotel. They offered me 15% off my stay. The room below me had a sign on the door that stated that pest control was not to enter due to a sensitive tenant. Clearly, pest control is not effective. I can handle a lot, I don’t need to stay somewhere fancy. But if you wouldn’t sleep there or let your sleep there because you know there are bed bugs, how are you going to charge me and let me go through the agonizing pain of bed bug bites?!?! I am aware of the difficulties there are in the industry right now, but this was unacceptable. If it smells weird, it is probably the pesticides. If you are waking up to welts that were not there before you went to bed, guaranteed it is their bed bugs! Years ago I lived in an apartment that had bed bugs and the bites I sustained at The Herbert Hotel were much more plentiful than in that past experience. I would strongly recommend standing somewhere else. I would not trust The Herbert Hotel to be free of bed bugs and if you run into problems with pests, you may just be stuck!
It is clean and location is great. The room itself basic. Lights and shower did not work and the floor is uneven. Please note luggage holding service is not available at the hotel. It is available around the corner at the Bartlett. I would not recommend staying with young children, the windows open fully. When I pointed out the issues I had at checkout, they didnt care.
We stayed there as a family of three in a deluxe room with two queen beds. The room is exactly the same as its official photos on TripAdvisor!Staff was very friendly and helpful!Location was fantastic, right in the heart of SF Downtown.The hotel itself is full of history, and well maintained. We will definitely return, and thank you for hospitality!
Always kind service, always clean, a great steal in a great and accessible area. They have accidentally double charged my card for my most recent stay but I believe it has to do with the way I booked (through a third party) and they always correct it without hesitation. Mistakes can happen and sometimes I find it more valuable to know how it is taken care of to truly know a place and the integrity of staff.Rooms have the amenities you want including a fridge and a hot water kettle.Bags can be held at the nearby sister hotel around the block. In a walkable city like SF, this was a great necessity.
Stayed here in November for a conference. The price was pretty decent so we stayed here for a few days. We got a room with its own bathroom (there is also an option to get a room with a shared bathroom so be aware when making a reservation). The room was pretty basic, it didnt have air conditioning just a ceiling fan and also had a mini fridge (no microwave). The bathroom looked like it wasnt cleaned and the room had a funky smell. The walls are paper thin so you will hear everything from outside. The wifi disconnected constantly so that was a little annoying. But for the price what can you expect? The view was nice though.
This is not the Marriott Marquis. No amenities. People sleeping on the street (sadly) around the hotel. Staff is pleasant, rooms small per the early 1900s when hotel was built. Prices were high while I stayed due to huge conference in town. Would not stay again.
I stayed at the Herbert hotel for one night in the shared bathroom. For my purposes of a place to sleep in San Francisco for the night it was fine. It is in a good location, good price for the area. The room itself is a decent size, has a mini fridge and TV as well as a safe. My critique would be that the shared bathroom is too small to be really functional. Fortunately only 4 rooms share it so it was mostly free when you needed it. Basically like a hostel with the shared bathroom. Decent value. Friendly staff.
Decent 2-star hotel in the heart of the city. Clean and no frills; some of the furniture is old, but then again there are nice overhead flat-screen TVs. Rooms can vary, however. I got put into a converted single, and the sound insulation is horrible in that I can hear the neighbor typing on her phone. Still, you get what you pay for, and overall this place is pretty good.
Just so cute and quaint! I only stay for one night and it was very comfortable. I got a room with my own bathroom. The bathroom has a door on the opposite side leading to another room. I can hear people easily so Id suggest just closing your bathroom door to minimize the noise. Very basic amenities. They have a hand out with all the info you need about your stay and suggestions on what to do around the city.
Stayed here for a brief stay in SF with my mother. Hotel was ok, nothing special, but done the job for us in our short time - if wed been in town for a longer period wed have wanted a bigger/better place.Is in excellent location, cant fault that all. Found the staff to be quite poor tbh - didnt seem to really know what to do or what was going in etc when checking people in .One of the beds had a stain on the sheets when we got back to the room in evening - I said something about it at front desk and we went for a bite to eat. Upon coming back to the room, they hadnt changed the sheets, theyd just laid clean ones on the top of the bed as if to say do it yourself ! (Between me and mum we quickly changed the bed and went to sleep after a long day out. Our thought being, by the time the lad on reception gets someone to change it wed have done it ourselves. )Location is definitely the best thing about this place. Right near all the shops in Union Square, the famous cable cars, the Bart station stop, plenty of eating and drinking spots in & around that area. As I said though, if staying for a longish period of time maybe look elsewhere. We were only in SF for a couple of days on this occasion and not in the room much so it was ok.
The location is great. Right on the Old Trolley line that is a block away from the bottom of Powell where it starts. The price CANNOT be beat. The room had a bit of a dorm feel to it, but it had everything you need. Spacious private bathroom. Staff was kind and answered questions.Are there homeless outside, yes that goes for all of SF areas that I saw, but it is a very safe area with a nice Walgreen next door with anything you. Union Square is very close.I was solo for a work trip. Highly recommend for the price.
The location is AMAZING and the bed was comfy — if you just want a clean bed and a warm shower, the Herbert (and their sister hotels, Stratford and Bartlett) are unbeatable in SF!That said, I wish theyd spend a bit more on quality — everything felt like they got the cheapest option, even when that resulted in things falling apart
We visited San Francisco for 3 nights and stayed at the Herbert for the full length of the trip. The staff is very welcoming. The overall ambiance is lively and hip. If you are looking for luxury and privacy, this may not be the place to go as walls are thin and bathrooms/showers are on the floor (shared) rather than in the rooms. Nonetheless, if you want a clean place to lay and rest whilst spending all your time exploring the city, I highly recommend the Herbert.
Room was clean and comfortable. Economy hotel but very worth the money. Staff super helpful and friendly. Even allowed us to check in early with no extra fee. All around a very good experience. Would recommend and come back.
Decent hotel for the price and location. Its set up something like dorm rooms. But an attached bathroom can be provided. Free WiFi is included! No great luxuries found at the higher branded hotels but youre in the city to enjoy it not stay in the room.Rooms were a decent size but our floors were leaking water and the beds need to be replaced. Very noisey and slumped in to sleep comfortably.
Was not aware that half the units here have no shower or washrooms. I guess thats what you get when prices get raised 3x for conferences. There is a single shower and a single toilet on one floor. Theres a poorly soundproofed passthrough door between every two units and I can hear every sound when the other guests with a toilet decides to use it. Next time I guess we have to pay 500+ per night instead of 300 next time. They get two stars instead of one for nice staff and relatively clean facilities. I suppose one could give them high points if it was considered a step above a hostel.
Before turning on the lights as I entered the room, I saw a cockroach scurry across the floor into the bathroom. Ten minutes later I noticed a bigger one on the wall.Couldnt use the HDMI input of the TV (which was quite old) because a button on the remote was broken. Ill give a star for the friendly customer service and another star for good experiences here in the past.
Front-desk staff were nice. But it is a scary neighbourhood and Im glad we didnt stay too long. Lots of homeless, like a ridiculous amount. One was even obstructing the front entrance to the hotel. Street hustlers/scammers in the area too. The building itself is quite dodgy, thin walls, thin floors, loud elevator - it gets very noisy there. We got a deluxe room with city views, but it was still very very small, couldnt even open the bathroom door without it banging into the toilet. Poor use of the very limited space, and not enough power points to get by. The view was just of an alley way and another building - pretty grim. Only got one room key and it was difficult to use. Sheets were blood-stained. I reckon the building should be torn down to be honest, its crap and useless, but the room set-ups, housekeeping, and unsafe neighbourhood really put the nail in the coffin for this place. Wasnt cheap either.
The location is great! Its right next to a Walgreens so you can buy anything you may have forgotten and its close to many forms of transit and attractions. The price is good for downtown SF and the staff are friendly. If you book through their website you get free breakfast for two at the Barrette Hall (they serve AMAZING WAFFLES).The room we got was pretty small but it was perfect for our needs. The mattress that we had was a firm foam (which I didnt find comfortable but my boyfriend enjoyed it) and pillows are kind of lumpy or flat, but the sheets and duvet are very cozy.You might want to bring ear plugs or a sound machine if youre a light sleeper as the street below can be a bit noisy.The only real problem I had was with the bathroom. It wasnt very clean. The floor tiles need a good scrub along with the bathtub. The sink leaked, the bathtub didnt drain all the way (thered always just be a puddle of water in the middle), and the shower curtain rod was slanted so the shower curtain would slowly slide open as you showered.Also I think the radiator leaked... There was just a random puddle in our room and we couldnt find the cause other than the radiator.Overall Id stay here again.
The Herbert is a no frills hotel in a great location along Powell Street and the cable cars. Basic necessities are provided and was very clean. If you are looking for relatively low cost accommodations with good service, this is the place to stay.
Okay hotel, great location. Our room was a decent size with a window overlooking Powell St. There was a ceiling fan in the room which didnt offer much cooling so we had to open the window onto the street at night which was quite loud. There was an easy to use safe in the room, a TV and a fridge. In the lobby there was a microwave and some laundry machines which were I think available for use by guests, however I didnt try using them.The location of the hotel was ideal. 2 minutes from any form of public transport and in the very city center. 2 doors down from the hotel there is a Walgreens(supermarket/pharmacy) and nearby there is a Westfield Shopping centre, along with many other big brand stores in the area. I would recommend this hotel purely for its location.
A Nightmare since the very arrival: no hot water in the shower, hairdryer not working, and the room was dirty. As if the noise in the room was not enough, the radiator has started to whistle and become very hot at 6am in the morning, making the room extremely hot (were currently in July) and leaking water all over the floor, where I had to position my luggage since there was no other space left. Dont go there.
Friendly staff, decent size rooms that are clean in a nice central location. No air conditioning, but ceiling fan does the job. Cool but small modern lobby. If you arent looking for accommodations this is a good hotel for a couple of nights.
Location is best, almost all transportation options available to all areas of San Francisco. The rooms are clean but small. Stayed here for one last day of my trip and i dont regret staying here.
Was everything I needed including its location near to everything in the downtown area, comfy bed, quiet at night, hot shower, helpful staff. Not 5* luxury but 5* convenience for the price. Would stay again when attending next years conference. Oh and it has the historic Powell Street trams passing by as you can see from my photos 😃
Pro: locationCons: No A/C- have to crack window but then you cant sleep because of loud noises outside. Room is bare and dorm-room-ish (harsh lighting, broken light fixtures, broken towel rack, stains on curtain). No attempt to make warm and friendly.
Location excellent, value for money very good but this is a basic hotel with no frills and it can be very noisy. It is very clean and housekeeping were just terrific. It does have washing, drying, a drink machine and microwave facilities on a shared floor which is helpful. Its also very close to all public transport options SF has to offer, you can get anywhere from here.
A solid 3 star hotel - the great part being the location, very close to restaurants/shopping near Union Square. Clean and simple. Make sure you are aware which room you are booking - with bathroom and with a shared hallway bathroom. Of note, the hotel is on Powell Street which has the street cars, so if you are sensitive to noise, either chose somewhere else or ask for a room in the back of the property away from the street.
If youre looking for a great location, walking distance for everything youve founded. However the rooms are spartane and quite simple. Bed is not fantastic, but for few nights is ok.Hot water in shower, but the water had very low pressure (room 615). We asked to change the bulb light without success.Free and reliable WiFi.
Our 3-night stay this June was very disappointing. We arrived late, and upon entering our room, noticed the adjoining door in our room was wide open on our side. The handle was completely missing from the door (thus couldn’t be shut nor locked). The door that belonged to the adjoined room was shut and locked. I went down to the front desk to see if they could fix the door or switch our room, and we were told they’re sold out for the night. The desk attendant came to look at our door and finally told us we were connected to a room that was under renovation and that no guests would be there during our stay. With it being late in the night, we reluctantly agreed, even though it didnt seem secure. On the third day of our stay, we 100% heard other guests in the adjoined room - meaning those guests had 24/7 access into our room had they simply opened their door. We had a busy schedule in SF so I contacted the hotel after we returned home to inform them of the room situation. This time, we were told the adjoined room wasnt being renovated, but rather – our door supposedly opens up to a built-in wall in the other room that the guests in the other room can’t access. I cant attach a picture to a google review, but it was clear this was not the case (not to mention a completely absurd explanation). Because I felt I was being lied to, I asked for evidence/pictures of this. Never heard back. Nothing was done – no apology even. Just lies. It’s clear they care very little about the security / safety of their guests.
As one of the cheapest options around Union Square, I was expecting much worse, but the lobby and rooms turned out to be fairly chic, even though very simple. I had a room without an en suite bathroom, although it had a sink/vanity. So you would use the shared toilet room and separate shower room in the hallway. It worked out really easy, theyre single-user one-at-a-time rooms that you can lock with an occupied/vacant indicator on the door. The toilet and shower room were always free when I needed them... only 4 rooms per floor are shared-bath rooms, and you can always go to another floor to use its shared toilet/bath if your floor is occupied.The biggest drawback to this hotel is the super thin walls. You can hear your neighbors next to you clear as day. Our other neighbors realized this and it seemed like everyone was whispering as not to desturb the other, which was nice, but it could have gone the opposite way with lost sleep.I would comeback because of the price, but the thin walls are almost a deal breaker. The TVs are small and dated (at least in my room) and have a crappy analog standard def signal thats semi static-y because its probably getting split from one source 60 times.WiFi was good however with a good signal throughout the hotel and fast enough to stream Netflix.
Before you discard this review for being one star, understand that this is not written out of anger but pure observation. I have never checked my bed for syringes until I checked into this hotel. The floors of my room were uneven due to the building being older than this country and the bathrooms are stocked with half a ply toilette paper. I wouldnt wish the pain of wiping with this stuff on my worst enemy. The only solid part about this hotel is the location and honestly I would rather sleep on a friends couch than ever come here again.
Clean. Quiet. Comfortable. Right in the middle of all the action in Union Square. Centrally located. As a San Francisco resident I suggest the Herbert Hotel to my visitors AND when my apartment was being renovated for two months I lived at the Herbert and would do it again...Thanks Everyone!!!
Actually loved it here. Felt safe, decent rooms without frills but not trashy. The building has a lot of character and every employee has been friendly. Not ready to check out!
Clean, simple, and in a great location.Some floors belong to The Pod Room on Powell.Locker space could be a bit bigger but enough for a small carry on and a bag pack.Price is fair. Don’t expect anything fancy but perfect for those on a budget.Apparently the other pod room is equipped with key cards but this one uses a standard set of keys.If you forget toothpaste or need a quick snack, Walgreens is literally next door.Forget to bring enough clean underwear? H&M is across the street.
Nice, quaint hotel in a great central location. Came here for a few days for a conference so it was relatively close to get to and fro the hotel. Only thing I would comment on is of the 5-6 days I stayed here, wifi was not working (little if not at all). As a result, could not work/connect my laptop thru Internet the majority of the time. Other than that, it was a pleasant stay overall for the value of price paid.
Clean room, nice brick and steel beam decor. Little bit of street noise but its fine if you close the window. Only washcloth for two people and when I asked housekeeping for more, I got two more hand towels. Otherwise been a good experience.
We chose this place because was the only one available with short notice. Central location and very kind staff, comfortable but small bed, room clean but very basic. The shower requires engineering skills to make it work/ set temperature. Ok choice if you dont find anything better for the same price
This hotel is very unique and interesting. The rooms look like apartment bedrooms with hardwood floors and lots of space. The nautical theme is a cute touch. I would definitely give the Herbert another stay!
We booked this place last minute through Hotel Tonight. They gave us a double Queen room with a private bathroom. The hotel was nice, they decor was simple but had a really cool vibe. The staff was friendly and accommodating.
Very nice front desk employees. Room is clean, great Location. Just one not so happy comment ... the room is very warm. Fan did not help much. Had to open windows to get some cool air. Other then that perfect!! Thks SFO be back again!!
This place has a nice vibe. My room overlooked the cable cars (I could actually watch them whilst having a shower). Facilities are great. Would definitely stay there again
It a really great spot in the heart of all the shopping. But the pictures are very mis leading of the rooms, super basic setup.Didnt see any other guests while i stayed for 1 whole week. Could use more lighting in the room.
Location is the only great thing about this place. Room size is OK (its just a room with a bed nothing more fits) . Its more of a hostel setup, shared bathrooms or use the ones in the hall, unless you can request your own. Also note No valet parking. you need to park down the block at the OFarrell parking garage.
This was the worst hotel I’ve ever stated in. The room was small and the walls are thin. It is more like a dorm. I couldn’t sleep because of the refrigrator and street noise they day before my interview. Make sure to bring earplugs.
Irish girl on the front desk didnt seem to helpful, more interested in checking her computer than taking to guests. We only found out about the possibility of doing our laundry and the lounge room as we were leaving, as it was next to the storage room.Our private shared bathroom room was linked to another room via a locked bathroom door, we could hear everything that happened in their room and Im sure vice versa. The hotel didnt seem too full, surely we could have been placed in a room that want joined by paper thin doors?
Basic but clean and well maintained room. Great staff. Great location. Walgreens with snack options right outside.Cons: mattress is not so comfortable and room gets quite cold at night (Feb).
Downers: no luggage storage on site. Stored off site and only one bag per person.Kettle had weird black sediment in it? Couldnt use.Mattress badly needed replacing. Was just really uneven.Ups: good location.Conclusion: In retrospect, Id stay elsewhere.
The room was nice and had a great view of the cable cars. The front desk is very friendly. I had to it three stars since the private bathroom needed a good cleaning.
Receptionionist Priscilla wasn’t nice at all, hotel is good so far. But somebody has to learn how to treat customers nice. Other ones all great! I love the view, and bedrooms.
Hard to take a shower with no blinds to the big window in the bathroom. Shower head not working.Perfect view from the outside when sitting on the toilet as well.Room is clean. New floors.
Amazing location, service, and style. Clean rooms, but the only thing is the shared restrooms and showers are very small and not very pleasant. Also, for some reason we have a door to a bathroom that is locked, but our neighbors have access to it so we hear them in their which is strange.
Booked this hotel, because the price was reasonable and the images and website confirmed the hotel was remodeled recently.When we got the hotel they “upgraded” us to a different hotel up the street. The hotel, “the Stratford”, is not remodeled and is showing up on an internet that the rooms cost less than we paid.I would book with caution, in our experience highly unethical!
It was a reasonable experience here! Sadly, the washrooms were not located in the rooms itself and we had to share them. However, rooms were generally clean and sheets were changed, so whos complaining :)
Loved the Herbert! Such a cool vibe, design is nice, was clean, affordable, and super central too. Highly recommended if youre doing any of the bus tours etc, 2 blocks from main public bus to the warf, surrounded by loads of restaurants and different food places (recommend the Asian food place across the road from chipotle. Also right next to a parking lott and a very nice 24/7 Walgreens too, handy for snacks, cheap water etc. Concierges are very nice and professional.We had the (premium?) shared bathroom room on the 5th floor, room 507. We were of course a bit dubious about the shared bathroom thing, but it was actually rather fantastic! Very nice room; tv, fridge, queen bed, ceiling fan, wardrobe, & fast wifi. Very clean, and very chic!The shower and toilet areas were very clean and well stocked. The shower had large pump-able bottles of shampoo, conditioner, and body soap (all of which smelt deliciousBtw). Very well kept. Only shared with 4 other rooms on that 1 floor, so wasnt crowded either.Recommend the shared bathroom option personally, as it saves a bunch and still ensures a nice room etc. Certainly what Ill be doing whenever i go back to san fran.Highly recommend this place.
The hotel is located at the heart of the city with spacious guest rooms. But the room is very simple , nothing creative. Also the room doesnt have a microwave, which was very inconvenient. The wifi wasnt working most of the time.
Excellent for the money. But know what you are spending your money on. No AC, no bathroom unless you pay extra. But if you are using the room as a base and dont mind the limited amenities it is very good for the price.
It was a good localization and clean, however my room was really noisy, I could hear everything from the street and the curtains wouldnt make the room dark enough. The worst of all is that I check-out in August and I STILL HAVENT RECEIVED MY SECURITY DEPOSIT BACK! Thats an absurd!
Our room was ready for us despite our arrival begore the standard check-in time. Staff was pleasant, the amenities were nice, the location was excellent, and we all had a great experience overall.
Stayed here for a week on a class project a while back, really liked the place! Comfortable, friendly staff, clean and well-maintained. Great location. A little tight, but overall good for the price considering.
Dodgy leaking radiator in our room, no baggage storage. Old and flat pillows and towels that are ready to be thrown out. Overall feels very tired and dated, especially the bathroom. We would not stay here again.
Great price for the location. Half the cost of many of the surrounding hotels. While the walls are super thin and the mattress frame was insanely noisy, you cant beat this place for the location and price.
The rooms were clean and well equipped! Quieter than other hotels I have stayed in the same block(quiet for a hotel in a busy part of SF). Will be returning!
Enjoy downtown San Francisco in a down to earth fashion. If youre looking for extra frills and lavish accommodations, look elsewhere. Rooms are consistent with a building of this age. The shared bathroom and shower may not be what many like, but again, this is typical of hotels this age. The Mexican food diner at lobby level was very quaint and great food. Pick up a San Francisco City Pass and hop on the Cable Car on the corner outside the hotel. Plenty of immediate attractions and tons to see and explore.
Good hotel have to go to the bartlet hotel to check in but aside form thar clean , good view
Excellent location, has had an interior update recently. We stayed in a Deluxe Queen room and it was huge. There is also a laundry onsite. Had everything we needed, would stay again.
Clean room, great location. Stayed on seventh floor and it was so quiet and peaceful. Very nice people at the front desk. Will return.
Bed bothered my back. Bathroom shared by many many rooms (12+). There was a door in our room to the room adjacent to us and a very loud lady screaming angrily in German kept us up for quite a while. Definitely can hear everything through that door.
Room is poor, the bathtub is dirty, wireless is unstable, the blinds dont shield much from the light (I could easily read at 3am with all blinds shut and no lights on), and persistent whistling noise which had me have a headache every morning. In addition, it took the front deck clerk half an hour to locate our rooms key. Please do yourself a favor and go elsewhere.
Very cool hotel. Its old but comfortable and close to alot of great things to do in San Francisco. Staff was very helpful in pointing us in the right dirrection to get where we wanted to go. Great city great people
Amazing location in heater Id downtown. Very nice rooms and you cannot beat the price. Luxury and privacy are not reasons to stay there though.
Pretty basic rooms, but clean and okay for the price compared to other hotels in the area. Helpful reception team.
Boutique hotel that had amazing staff and the room as beautiful. Brick wall and steel beam in the center of the room gave it a different feel, not your typical hotel room. Will stay again
It was great for the price especially the location in downtown San Francisco. Staff was friendly and provided information about the area. Just read your room information carefully because we didnt know ours didnt come with a private bathroom
Got a great deal on HotelTonight and couldnt have asked for a better place to stay for a night in SF. You are in the heart of SF in Union Square so nothing is too far away and the amount of shops/restaurants within walking distance was great.
Mediocre hotel with friendly staff but old, loud and a little dirty rooms. Winning argument: nothing is closer to the city for a reasonable price (bart, muni, cable car, every store directly in front of the hotel)
Utilitarian and clean. Convenient. Many food options in neighborhood. Environment is a little loud - traffic noise is continuous all night.
Convenient location with downtown, shopping, and essentials nearby. Beautiful rooms with great views. No breakfast available, but Starbucks is across the street
A good hotel and the rooms are clean. Bathrooms could use a facelift and the walls are thin. Great location!
Great location, OK value for the money. Room is essential, comfy but small bed, welcoming staff
Great location, clean and easy! I don’t understand bad reviews when you consider the price. Friendly staff, safe, and no-fuss
Great location, spacious rooms, quiet hotel even though it can get noisy when you open the windows
Pros: location and priceCons: WiFi is not great, the sheets (bed cover in this case) could be cleaner and the matress is terrible (too soft so if you have back pain avoid!)
Very clean room! Also, the shower head is tall enough for me which is very rare. Friendly staff and great location.
Nice hotel but our room didnt have air conditioning, only a fan. It was okay for the time of year we went but hotter months would be a problem.
Annoying staff, they still think Europe is like during the roaring 20s. Be careful because some rooms are with shared bathroom facilities!!!! Like its the 20s!!!
Great staff. Wonderful and simple updated room. The bed was amazing! Great lighting and ceiling fan.
The Herbert is in a great central San Francisco location. A remodeled older hotel, great pricing. Clean, safe, friendly staff.
Great location by Union Square yet quiet at night. Cute rooms big enough for a couple. Front desk friendly
Perfect location for public transportation and sightseeing. Nice and friendly service. And also a historical hotel decorated accordingly. Overall good value for the money.
Very helpful staff and happy stay overall! TV was a bit fuzzy and floor had some water damage, otherwise it was an enjoyable stay.
Small rooms but clean. No PARKING space and no drop off area. You have to spent $70 a day to park in Hilton!
Nice hotel, the location is great, towels sometimes have stains and you dont know whether theyre dirt or not, service is OK.
Room was clean, area was great, staff was nice, and price was good. Only needed a place for one night and this place worked out perfectly!
This was my first time staying at the Herbert hotel. The value was absolutely incredible. The location is absolutely perfect and the price was unbeatable.
Good value, good service, great location. no restaurant but 24 hour store next door and kettle and fridge in the rooms.
MY FAVORITE HOTEL IN SAN FRANCISCO ‼️ ITS OLD AND HISTORICAL AND I LOVE THE CRISP WHITE LINEN. THE FEEL IS KIND OF NOSTALGIC AND SPOOKY, WHICH MY HUSBAND AND I LOVE ‼️ THE STAFF IS FRIENDLY AND THE ATMOSPHERE IS AMAZING ‼️😍😊💖💋
The room was clean, but advertised as basic. I found it to be below basic. The reservation clerks were unfriendly and very unhelpful.
The room was clean and in a great location downtown. The only negatives were there limited channels on tv.
Old,very clean, and very friendly and helpful staff. A good place to stay. No A/C
Excellent location, the staff were always nice and helpful, the rooms were clean and comfy.
This is our go to hotel spot in San Francisco. Clean, affordable, close to al everything in the city. Highly highly recommend!
Good location. Clean. Older rooms. Trouble with paying by mastercard. Not very helpfull.
Affordable and just what you need it to be. Location is great close to union square and SOMA. Also right by BART st. For airport to/from transport and famous cable car station.
Clean, decent sized, quiet
Very nice but small and be careful not to get a room with shared hallway bathrooms!
Super cute rooms and an old school building. What a place to stay. I woild recommend this place to anyone
Historic 1909 hotel, updated with safety and comfort features, helpful front-desk people.
Comfy rooms, great location. Wish they had 2 bathrooms on each floor instead of one.
Small room, modest Ikea-type furniture, great location, affordable, totally fit the bill for what I was looking for.
The bathroom was in the hallway and the TV was not working with my hdmi cable also the bed was not that comfortable
Great hotel, a lot of loud in the street, you need to get a Room in a high floor.
Great location, which comes with the associated noise. No nonsense rooms for a great price.
Perfect for a quick stay, and within walking distance to tourist attractions & great food.
The girl at the check-in desk Emily was so beautiful and nice that I stayed 3 extra days just so I could get to know her.
Central location, clean rooms and nice staff. Some of the rooms are with shared bathrooms.
My girlfriend and I loved the Herbert. It was clean and affordable. We will definitely be back!
Nice place! Stayed here on airbnb. great location and friendly staff
Was a 800 dollar room what had a shared bathroom and shower with one bed in a dorm style apartment
Clean rooms, nice hotel with a very good location for visiting San Francisco.
The place is clean and well equipped, for that part of the city it’s considered a really good option.
Staff very helpful, which was good when I found out my room had no bathroom... Shock to me
Not a good place, mainly because of location. Its got bums and crazies who smell like piss blocking the only front entrance. There is no bell boy and the place is run down.
No frills hotel which is excellently located in the heart of San Francisco Union Square, good springboard for exploring the city
Location is good. Rooms are small with bare minimum amenities
Booking the Herbert hotel again. Simple, great location and very friendly staff :)
Booked through Airbnb, had my own private bathroom.
Your pump action shampoo blew my mind! So fancy! felt like i was in Halifax or something!
They discriminate against smokers theres no smoking area at this hotel
Very accommodating, excellent service would definitely recommend and stay at during future visits to SF
Brilliant little hotel. Great spot on cable car route too.
Good price and rooms are small but clean
Great service and nice people with a good view from my room.
Great price , centrally located but the room are Not very spacious.
Horrible and smelly. Worst hotel i had ever been.
Good location and thz for upgrade room my 2nd night.
Great location and cheap too. Dont expect anything too fancy but great for what it is.
Decent rooms. Slightly cold. Nice staff
This was my first time at the The Herbert Hotel, and while my preferred hotel is closer to my office, this is now a really close second.
The staffs were friendly and the location of the hotel was great.
No air conditioning and the shower wasnt the cleanest.
Surprisingly spacious rooms; lots of shampoo and conditioner.
Very nice hotel, close to a lot of attractions
Floor was sticky and towel was stained. Bad lighting and instant coffee.
Decent sized and clean, super well located!
Great hotel. Location is convenient for conventions.
Good location with free WiFi. Very thin walls....
Its okay. Very minimal hotel room with no extras
Easy access to just about everything you want or need to do!
Great location. Helpful staff. Simple but enough.
Absolutely great for its location, service and cleanness.I do recommend.
Great budget place to stay in the heart of Union Square
Nice place to stay. Just a bit over priced.
What a great place and great staff. Just love this spot!
Poor WiFi. Clean rooms, friendly staff.
Lived here for 4 months. It was k. Only problem - internet sucks during certain hours!
It was a great hotel in heart of the city.
Very nice to stay for a week, quite and centric.
Room was small and cold. Naked guy in the hall.
Small room, cleanliness could be improved.
Great rooms for the price
Very old, very budget, not at all a boutique I was expecting
Cute rooms. Great location.
Great price great location friendly staff
Affordable price and clean room.
Great little rooms in the heart of SF
Tv didn’t work, room was dirty
Internet didn’t work the whole stay. 👎🏻😡
(199 comments)
Review №1
2022-06-05Very simple accommodation. No reception, just rooms. It’s beginning of June and already quite warm. Our room only had a fan and we had cloudy weather. Wouldn’t recommend in hot summer.Shower door had fallen out, instead of just repairing the hinges with a couple of screws they just locked the door. You pay for what you get. It’s oké, though slightly disrespectful and not really service oriented. Which even as a cheap hotel, would be nice I guess. I mean how difficult is it to find someone who can put in a few screws…..
Review №2
2022-02-18The only reason this even gets a single star instead of nothing is because Dora, the front desk worker, was very helpful and considerate and made the stay a tiny bit more bearable.Firstly, the radiator that is “timed” twice a day kicks on and off randomly, and we first had a broken radiator making popping and hissing noises. Talked to other people in the hotel who had the same problems. Moved to a different room, and the radiator was fine and not leaking this time.The bathroom key works sometimes or not at all, there is no AC at all and it gets incredibly hot (the hotel swears this isn’t an issue for most guests but… read the reviews dude). The noise is ridiculous, not even from the street but from people in the hotel with TVs up all the way.You can’t even go next door to Walgreens without being harassed by homeless people. And if you need anything from the hotel, they won’t answer their phones. The worst hotel stay I’ve ever had and definitely going to a better hotel in the future. My recommendation is any other hotel in this area, or even in the Marina District. They have better amenities, service, and prices.All I got from this hotel was the feeling of being scammed and wondering where the heck did all the money go into I paid for this room? Because this place is a dump!
Review №3
2022-05-17Overall a great experience in this relatively cheap hotel surrounded by extremely expensive ones. The only issue that I had was rooms were relatively hot and there was no air-conditioning so I had to open up the windows to get the cool air in. Rooms were very clean, there is a sink available inside the room. Restrooms and shower are available in the hallway and very clean and I never had the issue of rest rooms being busy. You can get an attached restroom for more fees.
Review №4
2022-06-12Positive: Location. Good room size. Good decor. Negative: Wi-Fi didn¿t work reliably. Couldn¿t use zoom. Bathtub didn¿t drain well during shower. Bed was soft and side slightly broken. No a/c so need to keep window open onto noisy street.
Review №5
2022-06-30I recently stayed at The Herbert hotel and I have to say that my stay was very unpleasant since the moment I arrive.Upon check in I asked the front desk agent for a bell cart, as you guys have no parking or bell man. I had to do 4 trips from the parking structure!The front desk agent also only have me one key to get in the front of the Hotel Herbert. I called and informed that I needed another key for my partner and the agent told me that I had to go all they way back to the other hotel Stratford which is a block away because check in is not at The Herbert Hotel!You would think that the front desk would go out their way to deliver the key after no help was offer with the bell cart.Another key of information that your front agent should do is inform your guest about the rooms not being service and an additional charge which is not stated on the reservation $60. Additionally they never gave me any information of hotel amenities and I had to call again for wifi information.And also every time I asked for a manager they told me that no one was available!
Review №6
2022-06-11Negative: We could not pull a car up to the front because it was a cablecar only street. Then we had to walk to another hotel to check in. It would have been nice to know these things prior to arrival. Once we were settled it was a great place.
Review №7
2022-06-29Great location. Good option if youre trying to save money. Cute vibe. No AC, fridge or microwave. Parking garage one block away $30 a day.
Review №8
2022-06-19Worth its money! The bed is comfy enough. Dont take a room below 5th floor, otherwise youll be seeing a brick wall 5 meters away from you.
Review №9
2022-06-21No reception, smelly and dirty corridors. The beds were elevated, really weird concept.
Review №10
2021-09-28Excellent Rooms - the photos are exactly what you get. The hotel has just recently reopened since Covid (Sept 2021) and has limited housekeeping due to covid (charged at $35-50) . For free, the Herbert Hotel will arrange fresh sheets and towels but you have to make the bed yourself if you want a re-fresh mid stay.A lot of the hotel is rented out long term to permanent residents. Its worth mentioning just in case you are next to the guy with the really loud TV. When you choose a room you may have to sacrifice the view for the peace and quiet. I found this to be a blessing, as I had a great view for the first 4 days with a little noise, and then went to a very quiet room with a more obscured view of Powell St.The Herbert Hotel is run by the Bartlett Hotel across the street. The Herbert has no staff on site and pretty much runs on a key card system which is very private and quite nice and hassle free. The elevator to the 5th floor was very quick and I didnt really ever have to wait for long. The staff I did see - housekeeping and maintenance - were very professional as you would expect. I ran into a couple of other guests but generally felt I had the place to myself.Room wise there is a lovely new bed and suspended furniture including a desk to work at and a safe. There were plenty of power sockets and the wifi was super fast. If you are looking for a hotel on a budget in a great location - this is the one for you. Remember you are paying for what you get - this is no frills, but what you get is done great! * And great water pressure too and a huge refrigerator for my daily leftovers and milk for my coffee.TV wise - it is quite limited to US cable channels. I found plugging in my MAC and watching netflix on my MAC ended up being my best bet. I was able to eventually also set up my new Sonos One Alexa but thats another story...