SureStay Plus Hotel by Best Western Chula Vista West in Chula Vista

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(164 comments)

Review №1

2022-03-08

Highly recommended ... Office Staff Zack & Razu are professional, knowledgeable, patient and kind. They go above and beyond to accommodate request guest may have in every way possible. New Guy HARRY is awesome his professionalism is impressive, even tho hes a young man he has great work ethic, handles stressful situations well , his professional manner stays intact. All the gentlemen/staff in check in office are pleasant and professional always a breeze to check in.Rooms have proper hygiene maids definitely include deep cleaning and pay attention to detail, as u walk in theres always a clean fresh pleasant scent no trace of musty smells left behind. Price very reasonable, this is a all around well run establishment. Its always a pleasant experience to do business. Definitely worth every penny. If u need a room in Chula Vista, Sure Stay plus on Broadway is the best choice!! :)

Review №2

2022-03-03

The first 2 rooms strongly smelled like cigarette smoke. All management need to do is shampoo the carpet to get the smell.Finally got a room that was supposedly their nicest. The AC didnt work, multiple lights were dead and the noise level constantly woke my partner and I up.To top it off there was a cockroach hanging out to next the sink the morning of our first and last night here.

Review №3

2022-07-03

We stayed here while training at the San Diego Circus Center, and when we booked and arrived, didnt have super high expectations, but the rooms and customer service exceeded expectations and its extremely convenient for a group of hungry athletes who need nourishment, its right next to an AMAZING taco shop. Id come back. Its a great spot for our needs.

Review №4

2022-05-12

I had the best experience! The front desk clerk was friendly and understanding. The room was very nice, clean and smelled fresh.. I Have had hotel stays, where I request a non smoking room..and as you enter can smell the tobaco.Thank you!!

Review №5

2022-02-07

I booked for 3 nights checked in very late from a long drive. Zach attended me. He was very polite helpful and a pleasure to talk to. I went to my room and heater did not work i called the front office Zach came right up got it working. The room was very nice and clean. will definitely stay there whenever i come back!! thank you Izia Wimbish

Review №6

2022-04-25

I don’t know what all these other reviews are talking about, our stay at this hotel was aweful. We checked in, and went to our room and the first thing we saw on the bed was three bed bugs(what I assume to be bed bugs, they sure did look like it) crawling on top, as well as the smell of cigarettes . We went immediately to the front desk and got a new room. This room too smelled like cigarettes, as well as mold. The tv was already on like someone had just left. The beds are insanely hard, and the walls are paper thin. I heard everything and I mean everything our neighbors said word for word. They were up ALL night. Safe to say we got aweful sleep. Overall, the experience was sketchy and bad. I will not be staying here again.

Review №7

2022-03-31

WORST PLACE EVER. The room was dirty… floors were sticky, awful smell, sheets had hair on them, shower was disgusting. We were in the room for maybe 10 minutes and decided we did not want to stay there. I went to the front desk to request to cancel the room and refund the payment. The lady at the front desk had an attitude and texted the property manager to which he told her no because I “moved the sheets”. I then asked to be moved to a different room that was clean and was denied a clean room because again I “moved the sheets”. DO NOT STAY HERE.

Review №8

2022-05-20

Our archery team came to stay here for a national championship. there were stab marks in the mattresses, blood stains, used needles, gang signs and strange men everywhere so after about 15 minutes, we packed up and got right back on the bus without another word, our girls felt really unsafe there. definitely knew something was up when a man asked why kids were staying at the hotel. not safe at all.

Review №9

2022-06-10

Eh. The staff wasnt very friendly, the elevator is sketchy as can be, but the room WAS clean! they were still renovating and it was very obvious. There were water stain patch work marks on the ceiling. Looks like they only replaced some things. But on a crunch, it works!

Review №10

2022-03-06

Its a decent place to stay, but not great. Breakfast sucks, got a frozen burrito for breakfast and only lasts till 9am. Didnt even offer a non cooked breakfast bag when I got there at 9:15. Also, no reciept for room was offered.