SureStay Hotel By Best Western Santa Monica in Santa Monica

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4.4 (188 comments)

Review №1

2022-03-02

First of all, I loved the room I stayed in. I was able to secure a room to accommodate my pet, so that was huge bonus points from me. The bed was comfortable, the shower got hot very quickly, and the sink/table/microwave area was spacious. The front desk staff upon check in was super friendly.The hotel is located by a lot of businesses so its perfect for walking distance. The breakfast is within Covid standards, so youre going to get simple, yet still filling, food items. I was satisfied with the selection and have no complaints there.A couple of cons though - I stayed in a ground level room. The floors are not carpeted which means extra loud walking from the occupants above me. It was a big distraction so if you plan on staying here, make sure to specify a second floor. However, there may be a down side to that because there are no elevators (at least in the building I stayed in there wasnt).And finally, there are very limited parking spaces with the city not allowing street parking. If you get a parking spot right away, I would strongly suggest not driving your vehicle for the rest of the night because it was a major struggle for me. The front desk staff had to give me a pass to use at Trader Joes to park (which is about a two-min walk away).

Review №2

2022-04-02

Friendly staff and great location in Santa Monica. Breakfast was included for us and it was pretty good. They have a cool pancake machine which a bunch of other stuff like cereal and bagels. Rooms themselves were really clean. Parking can be a little rough if you arrive late back to the hotel, but not the end of the world. They did have EV charging available on site for free. You do have to let the front desk know if you want to use it, however, the maintenance team was always quick to unlock the charging stations for you.

Review №3

2022-06-11

I’m giving this hotel 5 stars for their treatment of their guests. They are wonderful and courteous. The place is clean and the rooms are very well kept with a small fridge, kitchenette, microwave and coffee maker. The bathroom is modern with a shower that has a short ledge making easy to get in. Their breakfast bar is clean with lots to typical breakfast items ( pancakes, bagels, hard boiled eggs, cereal, juice, coffee and yogurt)The hotel is in Close proximity to many stores and eateries and is close to the highway.

Review №4

2022-01-09

The location was great for my purposes and staff was terrific! The room was good but lighting above the sink made it hard to shave. Complimentary breakfast is appreciated but a little thin on offerings and starting at 7 on weekdays is a bit late for those of us there for business. Local restaurants within walking distance are good. Id stay here again for future trips.

Review №5

2022-02-22

The hotel is very nice, clean, they have decent wifi, a decent free breakfast, and the staff is very nice. However, when we booked it they said they had 2 rooms available with one bed. I was traveling with someone so sharing this bed was going to be a little difficult but we expected the bed to be big enough to accommodate both of us. We left to check for other possible locations and then came back to take the offer she had gave us. As the lady was checking us in she claimed that the room was very spacious, but we got in and the bed and room was very small. It was a last minute booking so it was not their fault but it would have been nice if she would have been honest about the room size. Other than that though the hotel was very nice.

Review №6

2022-01-31

Rooms are good and management is very good. Relatively safe environment.2 stars because this property is abusing people who are somewhat desperate for a place to stay for cheap, have no alternative, and dont want to sleep on the beach with recently paroled felons. $200/nt for a tiny room in a claustrophobic environment with heavy traffic right outside.The bathroom in my room was so small, it was not possible to open the door all of the way because the toilet was in the way. The courtyard is so small, if youre talking on the phone, 100% of everyone else in the courtyard could hear every word. The building is poorly supported, so when a neighbor closed their door, my entire room vibrated. An earthquake would have been more interesting, but it was just one of the neighbors returning to their room.My stay here was an example of why a person could need a vacation from their vacation; seriously energy-draining.

Review №7

2022-04-11

Positive: Rooms were very clean, beds were comfortable, and the hotel is in a convenient location. I didnt make it to the breakfast so I cant comment on that. Nice atmosphere in the courtyard. Negative: Parking was a little tight. Great that parking is included but there were so many truck in the lot which made it very hard to navigate but not impossible. A little prices but thats Santa Monica!

Review №8

2022-03-01

Positive: The shower was amazing. (Shower head) Staff was super nice too!! Negative: Pillows are terrible...lots of people talking loudly at 2am. Not cool.

Review №9

2022-05-13

Positive: Cleanliness, staff was awesome Negative: A little bit small but overall great place I¿ll definitely come bk again

Review №10

2019-11-01

They remodeled the rooms, very clean, friendly staff and good prices