Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Taiyana Walker was fast, knowledgeable and friendly. I really appreciated everything she did to assist me.
If your area code is 90804, spectrum will work great 👍 Im a happy customer 😀
I was very pleased with the service we got when we went over to switch to spectrum mobile.
Two stars since they make you checkin to create a queue but they skipped right over me without calling my name. Once I informed they that they skipped me, the agent said she would help me and then continued to help a different customer. This location needs customer service training.
Hows your driving? Well you tell me? I woke up to find out you guys couldnt be closer..... better tell your workers to be more careful or give them some parking training. Gosh. Those are the plates of one of your workers vehicle.
Experience for return was good. But their service always has down time. The fact they dont own up to it makes it even worse.However, this review is about the store, and it was nice. Employees were nice, service was good and quick, but it was on a weekday. I dont think its the same experience during the weekend.
I drive all the way out there to replace my box and they sent me home with the wrong box,,, so a tech came out to fix the issue // ty cable guy
They could only have a certain amount of people in the store due to COVID-19 restrictions so the crowd wrangler (I think she was the manager) was walking around asking people in line if she could help in order to reduce the number of people in the store. She was able to help me and I didnt have to wait (I was #7 in line which would have been a long wait since only two of the 5 registers were open). She was very kind, professional, and helpful.
Do not recommend. No warning about service outages. Constant outages. Not credited on my account for the outage, when told I would be so credited. Go to Frontier. If you ask nice they will discount the install. Avoid spectrum at all costs.
Easy least pickup of equipment. Count self install due to lack of hookups for cable and modem. They sent someone out right away to rewrite the apartment.
The main company is as bad as it gets and the customer service in this store is just nonexistent.
It was organized as far as how checking in went. But even though I had an appointment at 10:00, they gave no priority to it. They have stations for 6 people to help customers, but only 3 reps were there. It took at least 20 minutes for my issue. The woman helping me had issues with the computer. There needs to be improvement
The woman we spoke with had a nasty attitude,was very pushy and talked to me like I was ignorant.As a new customer I Didnt appericate any of that at all.Your company is lucky you have the best package price.If not i would have walked out at that exact moment.
That place is not helpful, and has no respect for senior citizens, they wouldnt even open the door for me, told me to go to the spectrum in downtown long Beach, after I had drove ten miles out of my way..wish my apartment would have other cable service, because I surely would change in a hot second.
So bad on so many levels. Signed up for more service than I needed because I trusted the sign up agent who swore to me that lowering my service would not be an issue and I could still get in around $90 for the lower teir. A supposed 1 hour install turned into 4 hours because of unforeseen install issues. They couldnt get my channels right so I spent another 2 hours with agents. When I did decide after 3 months I wasnt watching cable and dropped my teir the promised 85$ a month bill turned into $110 even though that agent who made the change said my bill would be $85. When I called, spending another 1 hour waiting online and another hour on the phone, I had an agent again promise me the $85 price only to be told by another agent I was forwarded to the previous person was poorly trained, gave me the wrong information and I had lost my ability to earn any promotional offers by lowering my teir. She was then backed up by a supervisor. I brought up that anyone signing up for internet can have it for $50 and told I no longer qualify and theres nothing they can do.How do 3 separate people who you train and pay to represent your business make promises that are apparently not possible? I cancelled my account and now I have 3 weeks to decide if I want to go back to the incompetence that is Frontier or find some other provider.
It was good until I terminated my services on September 5 2020. I was lied to that they would stop the autopay and I still got charged for services, got charged today on 09/23/2020, for services I no longer have with them. Very disappointed with the service and customer service! My Autopay days were around the 5th or 6th and not even did I get charged within the billing cycle.Horrible! Specially in these hard times of covid. 59.99 can buy me a months worth of food.
I pay my cable bill here every month. The staff is great and I always leave satisfied. However, I dont care for the seating arrangements. The chairs are hard to the behind, and most of the time the sofas are taken which leaves many to stand. If I had one compliant, it would most definitely be the seating arrangements.
While the store was busy, I waited less than 10 mins for someone to help me. They didnt try to up sell me or change my service. The employees were helpful and nice. 10/10 go into the store rather than call spectrum. Calling spectrum is useless and they cant help you very much.
No stars for this company, the cable tv doesnt work. I called three times, they scheduled a technician to come out he never showed up, they told me that the problem was the box, they would send it by mail thats been three months I think they are coming by horseback.
Not consistent with social distancing rules. Clerk says to stand behind yellow line, yet, is quick to take a form of payment and equipment without social distancing yet is worried about a customer being next to the counter???Spectrum Long Beach needs to check their cameras for training purposes because not all employees were following store social distancing rules. A clerk told me Im too close yet the man next to me talking about video games is practically behind the counter of the next clerk pointing at her desktop screen???? Inconsistent.In addition,Customers are waiting outside in the hot sun any where from 15-30 minutes depending on how long the line is outside. Be considerate of customers and form the line in the shade or have a canopy up. You owe your customers that much.Not pleased at all.
A lot of people online and I was thinking I was going to have to wait for a while surprisingly though they burn through the line quick got me what I needed in an instant and I was out of there! Out standing customer service and very efficient and quick!
Great customer service representatives and I love their internet service. There are busy times and the lines can get long, but my experiences at this location have always been positive. Ive been with Charter / Spectrum since 1999, a loyal customer for 20 years now and would not have it any other way. Keep up the amazing job Spectrum!
As I entered the store to check my Self in I was entering my Reservation number on the computer pad add when an employee came up and said I need to move so he can Check in the people the were here before me I hesitated I said thats rather rude And said to him I cant believe you just did that And when Im done here Ill need to talk to your manager Other than that service was fast I was in-and-out on my reservation number but I didnt talk to a manager Maybe management can inform your employee To just wait until the customer is done rather than tell them they need to move so they can check people in that were here before me Thats why Im giving it 4 out of 5 stars
When I walked in there were 21 people ahead of me! But the customer service was amazing and I only waited for a little bit. The gentleman that helped me was fast & friendly. He answered all my questions and didnt make me feel rushed.
Lady gave me a wrong connecting cable between modem and router. I have to go back to get right one.
Its not every day that a cable company gets a good review, let alone a 5 star one. Went in today to change an account and to start a new one. Eddie did a fantastic job and handled a complex series of tasks quickly and efficiently.
I like Spectrum a lot. Service has always been good. My one complaint is the pricing. You can have an awesome deal. However, if youre an old subscriber youre not qualify. Old subscribers can only go with full prices. I feel that as a long time subscriber I should qualify for more discount.
I went to the Spectrum store at Bellflower Blvd. in Long Beach, yesterday. The facility observes COVID guidelines and the staff who welcome you at the door are very courteous and helpful. It is an efficiently run place, in my view.
I was a loyal customer for over 2 years, I called December 9th to cancel my service for December 16th because I was moving and they dont service the building I moved in to. They still charged me for an entire month so now Im paying for cable I dont have at an address I dont live at. Be warned when you go to move they will try to Jack you for as much money as they can before you cancel your service. I wouldnt recommend them just based on the horrible customer service I received at the end.
So dark from the outside you almost think its closed. Good customer service inside.
Used to be great, only every once in awhile outages. But that has changed. Three outages so far this year, and we are only in July. Their prices are going up, and up. However their product/customer services are getting worse. We are going on four days of our services being out, and (3) techs. But yet nothing.
Employees here are perfect.Product is another issue. I have had multiple cell, cable TV, and internet providers all over the US for the past 30 years. I rank Spectrum at the bottom for all 3.
Generally internet was good for more than two years, now its so bad, really bad. It stops working several times a day. Everything was replaced and they cannot get it to work. Switching companies..
I would give zero stars if I could. This is not a complaint against this store specifically, but towards Spectrum as a company. I have been a long-term customer and have received terrible customer service every time I have an issue. I recently moved and canceled my service at one address, and they charged me for the entire billing period instead of pro-rating the service like they have done in the past. Their policy is to not pro-rate anymore, but I was not notified of this and so I was charged for a service I was no longer receiving. When it came to setting up service at my new address, multiple people at Spectrum guaranteed I would have active internet service on a certain date, and then failed to deliver on that. They then would not try to make up for their mistake other than just going by business as usual and scheduling a technician to come to my address at the next available appointment (which was after the day they guaranteed me service by), rather than realizing they messed up and trying to make up for it by getting someone to me quickly. Spectrum then charged me $49.99 for the technician to come out, even though it was their problem to fix to begin with and they never told me I would be charged for the technician. The charge just showed up on my bill after the fact and they refused to waive the fee since I was not notified I would be charged when I made the appointment. I later had some questions about my service and the customer service agents flat out refused to answer some of my questions and were very rude and dismissive to me. After years of history of one agent telling me one answer, and another agent telling me a different answer that contradicted the previous answer, I have learned that I cannot trust anything a customer service agent tells me. So I have recently learned that I need proof of the terrible customer service that happens at Spectrum, so I have written proof of them refusing to answer my questions. The product Spectrum provides is decent, but the customer service is extremely poor to terrible, and so I just wanted to let people know what has continuously happened to me so they know what type of company they are getting into business with. As soon as I have another option for an internet provider, I will be switching providers.
Really great service. Victor came to my place and fixed all of my issues. He is really nice and took the time and explained what I was doing wrong. He even tested the speed when finished.
I just left this place and i have to say it was one of the worst experiences ever!!! I was there for almost 20 mins trying to pay my bill... I was told by the incompetent security guard that the agents DO NOT take cash for bill payments and i would have to use the kiosk... Irritated i asked if the kiosk took change because i only brought the exact amount that was due... She stated no but i could put in an extra dollar to pay the change amount... I tried the kiosk but it wouldnt allow me to pay the past due balance... I called spectrum they tried walking me through the process of paying past due balance through the kiosk but it wouldnt work.. The agent on the phone stated that the agents in the store should be able to take my payment i told her what was said to me by the security guard... Then another irritated customer got angry about having to use the kiosk and went off on the security guard thats when all of a sudden one of the agents states he can take his cash payment ... Now i was told the agents DO NOT take cash but because this guy threw a a fit they all of a sudden take cash... At this point Im irritated and agitated i get in line and wait to be calles finally get to the agent and told him about my issue about how Ive been mistreated with wrong information and he literally blew me off he could of cared less ... This was my first and last time coming to this office Ill stick to paying online or over the phone... Customer service here was horrible why waste peoples time.. What should of been said was you can use our kiosk or wait in line to be assisted by agent...but noooooooo Ill never come back here again
Came to this location twice in april, 1st time to swap modem and 2nd time to cancel account. Worst customer service by employees. Their attitude to you is, you need internet service so i will act however I want toward you. One employee want to enforce the mask guide but choose to wear one on his chin, and didnt know that spectrum allowed sandles were part of their uniform. Would give zero to this location if I could. Hope Spectrum would hire and train better employees.
Thomas M. RutledgeChairman & CEO, Charter Communications, Inc.183 Byram Shore Rd.Greenwich, CT 06830Dear Mr. Rutledge,Well it’s been almost a week now without an interruption of either phone service or TV service. From March 20, 2018 through May 4, 2018 we have been subjected to a lack of anything resembling normal service.Our phone service was completely out for over a month. The TV reception failed so many times that we are now experts in re-setting Spectrum equipment. Please see attached log of the Spectrum Nightmare.We have no problem paying for services received. However, the services we contracted for have not been received. Countless hours have been spent on phone calls, including conference calls with Spectrum and Frontier as well as several appointments with Spectrum personnel (some of whom never kept their appointments). This has been a very frustrating experience.We request our billing be adjusted begin when actual service was delivered. We appreciate your consideration of this matter.
The young man who helped me. Was very nice and helpful. He help me within 5 to 7 minutes and I was in anout with in that time. Thank you for helping me.
Went in there 3 mins till closing. Employees were polite and friendly. Expected them to be kinda irritated at the fact that I hate being THAT customer right before ur about to go home. But they didnt mind. I was in and out and set up was easy.
So far so good.I havent had any issues 2 months in. Havent had any issues with my service nor have I had the need to contact customer service. About my speeds? They claim 60mbps but hard wired I tap out at 35mbps but youll hear no complaints from me.
One of the better locations Ive been in. Staff are knowledgeable about the product, its always clean and kept up when Im there, and the staff are friendly and courteous. If you are thinking about Spectrum, come to this location!!! Best one.
Not very good customer service. Rude, disrespectful and lying to sell products. Will avoid this store in the future. Does not deserve even one start.
They lie to new customers to get they business then hit you with outrages charges to your account they dont care about they customers they just want money will never use their services and neither is my family they suck
They are always very nice here. Store is clean, too.
Once inside -- slick new look.No more standing in line. Immediately upon entry patrons greeted by sign-up, touch-screen kiosk (very self-explanatory : no manuals, doctorate degrees or even Gyco cavemen required😉). Right next to kiosk is bottle of hand sanitizer.At each Spectrum personnel station: clear, social-distancing floor marks/ separation shields space clients and Spectrum personnel.In and out, easy cheesy.........
I dont think its possible to get ripped off worde from any other company except Best Buy.
I recently moved & we changed our TV provider from DirecTV to Spectrum. Our previous internet WAS Spectrum thru AT&T, so we had to return our old outdated, slower than molasses router, which was the reason for my visit.When I got there, I totally missed the check in screen & walked all the way to the back of the lobby. The employee working there told me I had to sign in at the check in kiosk by the front door. I am disabled & dont walk fast or easily at all. By the time I got back to the check in kiosk, there was a line if 3 people waiting to sign in. I explained what happened, but none of them were interested in letting me go ahead of them. so I signed in 3 people later than I should have. There were 2 people waiting in chairs when I arrived in addition to the 2 being assisted by the 2 of 4 Spectrum employees I saw on the floor.All the above added up to my having to wait about 45 minutes before I was finally helped. I returned my router. The young man who helped me said they had an issue with their system & was unable to print a receipt. The last time I moved & changed from Spectrum (then Charter) I returned 2 set top boxes & did not get a receipt. Charter lost them & I ultimately wound up paying for them to save the hit in my credit.You would have thought I asked the associate for his firstborn son instead of a receipt. I told him I was not leaving without one. Got my receipt, but the associate was obviously completely put out & inconvenienced.One other thing that is not really Spectrums fault: they are located in a small strip mall with a coffee shop/bakery, hair/nail salon & another business (I dont remember what kind of business it was). There was a total of 2 disabled parking spaces...both in front of Spectrum. Both spaces were occupied. I need a wider space in order to be able to open my drivers side door all the way to accommodate my prosthetic left leg. I also walk with a large rollator walker & need to open my left side back door...kind of hard to do in a regular parking spot, which caused me to have to walk much farther than I should have. If I hadnt needed to return the router because Spectrum was threatening to bill me for it. After my prior experience with being charged for things I returned that were subsequently lost & I ultimately wound up paying for, I would have just left.Nout so thrilled with this latest go-round with Spectrum. I pay almost $200/month for BASIC cable (no premium channels) internet, & a VOIP phone line we dont really use. If it werent for the fact that Spectrum is the only TV provider who carries my beloved Los Angeles Dodgers, I would switch YV providers in a heartbeat.
This is a fraudulent company BEWARE. The only way they can people to be to get their service is to force sales on them. I specifically told one of their representatives I did not want the service on tuesday November 5th, he put the sale through anyway. He sent the equipment to my house after I repeately told him I did not want the service.They are hardup for customers.
Worse cable ever! I have to call every other week and at this point its every week because the channels dont work! You call tech service and this automated voice comes on and will waste your time for about 20 minutes doing nothing but claims its sending a signal. So if you have a job, be prepared to take time off because the only option is for someone to come out. And dont worry, they will give you same old boxes that other cable companies I should have went with threw out! And if you dont have time for that, just let you frustration out on customer service and in the end they might give you $10 towards your $150 bill for incomplete cable! Oh but dont worry they will offer the app because when youre at home on your couch, you want to watch on your phone!
Efficient and well staffed... Ive only used it to pick up and drop off able boxes.
Internet connection drops every 10 minutes especially in the late evening. It takes 2 hours to watch a 1 hour show because the service freezes, crashes or drops. Totally unreliable service and not worth a penny. Cant wait to move out of their coverage area. Calling them does nothing.
Really not much to say, I am very dissatisfied with the Spectrum service. The system where I live is out dated and was a step backwards from directv. I have spoken to many spectrum customer service reps all are helpful, some try to give more and others are This is just the way it is this applies the most at the Spectrum store. Well I am switching soon and will not be back
Asked if I had to return the modem and was told no, asked 2 more times to make sure because I did not want anything sent to collections and ruin my credit, the agent said no.I asked because prior I had service with WOW! Cable who didnt receive their television box and had sent me to collections for 700.00When I had service with Verizon they also said no to returning the items as well as direct tv had said no to returning the items and I had no issues from them ever.But now Charter says they cant find that call where I asked and that is a complete lie.Makes me want to start telling everyone that I will now be recording calls to avoid things like this from happening.What a joke, proceed with caution.
Supposedly I have the best internet Wi-Fi package available but we cant even get through 1 hour long show on Netflix.The on demand channels are horrible and under weird categories, not to mention how long it takes for it to even come up. The only thing that works right is the phone, hence 1 star....Worst part:Also I make my payments over the phone every month from the same bank account, one month the bill comes back unpaid with a balance that doesnt match. I call them immediately with the date, time, amount, and THEIR AUTHORIZATION number..... They tell me their authorization number doesnt help find payments.....? They need a copy of my bank statement showing the payment faxed over or theyll cut the cable. I cancelled the payment and now Ill be cancelling them!
Went to turn off the TV portion of my account and turn in the box - Agent KGM downgraded my internet as well from 400 to 100 (didnt request anything regarding my internet). Called CS they disconnected the call then called back and the guy had to get retention on the phone to get same pricing. WHAT-A-HASSLE
They are the best at taking care of customers issues. I walked in with an issue about my modem. And they quickly addressed me and in minutes literally! I was out the door. Problem solved. They are efficient at helping customers.
Used to be good in Cerritos, until they got more customers now my internet goes out every day. And Im not exaggerating. Every day my modem resets and blinks. Terrible! Waiting on the third tech who probably wont fix it either!!
Just had a personable Indian gal come to the door and sign me up for Cable internet. (JUST Internet)I was sent a confirmation email 5 minutes later welcoming me to my new Charter Internet....TV and Phone service....%^$#@*&#scammer
If I could rate Spectrum a 0 star I would. This is and I quote THE WORST internet company EVER! My wifi goes out at least three to four times a week. Customer service is very bad as well. How can one person tell you that your password was changed (without notice) and another say that everything is working fine. I constantly have to unplug my wifi and plug it back in about four times for it to work again. It may seem like a deal at first but they jack up the price to $70 a month. This may seem over exaggerated but its the truth my wifi has been out for a whole day before. I have been late on online assignments because of Spectrums nonsense. PLEASE do yourself a favor and DO NOT I REPEAT DO NOT choose Spectrum.
Bridgette helped me. Took care of everything I needed. I explained to her what was happening on my account. I really liked how I didnt have to repeat myself. She took care of the problem and had me moving on with my day..... literally !
You guys do way more repairs on the internet services than you provide for your customers. I’m thinking about going to ATT or something because this is getting ridiculous now.
After several calls with customer care I was told I can go into a store to get service and pick up equipment. After waiting 20 min do to the lack of staff, I was informed that I couldnt get service due to a previous tenant.
So if your thinking about getting charter over Verizon it would be little bit better but youll pay for that and not so many Chanels. As for those comments above me who left a 4-5 stars you must have the lowest package offered and could have fixed it yours or are paid to leave something positive putting a 4 star rating . I switched from ex provider and since day one after they installed my charter services I was pissed off. Now I have put a stop payment on my count and going to small claims court. I recommend you do the same every time you call have a note book your smartphone should have an app to record your calls. Write down the names of everyone you speak to on the phone they know the phone call is recoding dont need to tell them and time and date you spoke with them. Take pictures, videos of the issue your having and they will send someone to your house to trouble shoot the issue. At this time before letting the tech in the house please politely let them know you need his badge number and full name with jod title take a picture of the tech and his the badge video record him. If the charter tech say no then never let them in your house. Follow these step and youll get all your money back. I have had major issues with my triple play or bundle phone/internet/tv none of them has worked since It was installed 7 months ago. I called when I had time because I work 7 days a week 17 hours a day. I have called a total of 49 times they have called me 5 time. Ive let over 12 techs coming into my house 6 supervisor techs
Staff were friendly and took care of my request (w/ appointment) quickly
Everything about them is crappie. I had Fios and switched over only because of pricing. It was like going from the space age to the Flintstones. Their On Demand sucks. I called and complained about their services. You can tell it fell on death ears. Nothing has improved about their services since 806 b.c.
Very friendly&very helpful.
I signed up for charter internet service when I moved to Signal Hill, I had Verizon prior and my Verizon service although cost a little more was very good. Having experience in the past I know the billing tactics and intro offers that are used to get new clients. I called and reviewed my options for just internet. I was walked through the website and told to register there since the instillation would be free. I was quoted $29.99 per month for internet and told it would not change since it was not bundled. I verified this several times along with the fact this was not a 12 month contract.Well here I am 1 year later and my rate has increase 50%. They billed me $44.99 for the current month with no notice. I was of course not very happy about this so called them to discuss. The rep claimed that rate was the best they can do, then after push back from me offered me a monthly rate of $39.99 when I refused to bundle services that I dont need. Since I was told when I called a year ago my rate was not a special offer or limited I asked to speak to a supervisor.That is when I had the pleasure of talking to Jason Keaton in Michigan. He stated they dont record calls for new customer until they sign up and if someone would have stated what I was told they would have been wrong. (Joe vs. The Volcano anyone? lol) Of course no one would ever lie to you to get your business. Jason continued to tell me that if I wanted internet service with Charter with out bundling it would run me $49.99 a month and I needed to tell him what I wanted to do with my account hinting I should cancel.I repeated my options to him to clarify talking to him has increase my rate $5.00 a month from a rate I was already not happy with. He pushed the point demanding if I was keeping it or disconnecting service. I disconnected service.If possible do not do business with this company.
14 customers waiting to be assisted by 2 store associates. The additional office is several miles away. I left after 30 minutes of waiting.... AT&T office right down the street.
Quick fast service. It the 2nd time there. About a year ago I was there to replace and pick up a new wifi modem. This last visit was to return the modem, closed the account for now. Spectrum wifi is the best for the spend and cost.
Staff was very helpful though we couldnt resolve my issue
Charter Network speed is not that great! I have changed my router couple of times but still not getting enough speed. 8 mbps speed in India equals USA 40 mbps. I am wondering how this charter stock prices keep going up...
Technician was awesome and very knowledgable BUT the picture quality is terrible!!!! I got it installed on 3/10/2017 and i will be returning all equipment on the 11th glad i didnt cancel my direct tv before installation!!
After 4 years of Charter, Im finally calling it quits because Im moving.Service is ok. Most of the time youll get an automated caller to help you out. What I dont like about Charter is their DVR. You can only record 2 shows at the same time. Plus at times they do reboot the system without notifying you that theyre doing it. Not good if youre cording something or watching some important. Their DVR recording menu sucks. You cant cancel recording of just one program is a series, you have to cancel the entire series and wait till the show that youre canceling is over and they re-enter the information. Its not user friendly.
4/REAL SPECTRUM EXPECTS ITS CONSUMERS TA PAY FULLL PRICES & ONLY DELIVER HALF ASSS SERVICES 😠😠😠 & THA ONLY REASON DATTT DERS 1 ☆ IS BECAUSE N ORDER TA EXPRESSS MI CHARLES IIIS UNSATISFIED ASSS A CONSUMERS EXPERIENCE WITTT HAVEN TA PAY FULLL PRICES 4 MINIMAL SERVICES 😠😠😠 DA PRICES WAY 2 FUCCCN HIGH 😠😠😠 & THA SERVICES R BADDD !!! 😠😠😠
Convenient, quick service, comfortable office space. I do wish sometimes there was a greeter. But other than that I have always had a positive experience.
Ive had Direct TV, Verizon FIOS, and now Charter for both internet and TV. I would personally rate Charter as the worst, by far in terms of every category from customer service, to TV interface, internet/WIFI connectivity and price.My connection is not only poor in most areas of the room other than the room that the wifi router is located, but I also lose connection frequently.I frequently have to restart my TV box, it frequently does not record a scheduled show, possibly for a related reason, and it doesnt look like theyve updated their interface in a long time.I recently purchased the Pacquiao/Mayweather fight and hosted the party. I purchased the fight by phone about 1 hour before prelims even started. The channel was black the whole time, and I was unable to get a hold of support online or on the phone until about half an hour before the main event. Their response was that I would be credited the cost that they would have charged me for the fight. This is an unacceptable accommodation after a very unacceptable TV and customer service.I am luckily changing back to Verizon, and I will actually be paying less than I currently am for Charter!All of the above is my opinion based off of my personal experiences.
Any cable company is going to get a million bellyachers giving it crappy reviews, if you think about it. We somehow expect 100% reliability, blazing speed, super quality, and we dont want to pay for it. Sure - thats how my normal frigging day goes- ever been to the DMV? If Charter applied the same criteria to YOUR work product, whatever it is, youd get 1 *star* too. Most of the problems I had with Charter were due to the fact that I had my home LAN kinda screwed up. A new router and a call to their technical line (no human- just pushing buttons) to reset everything made Comcast internet about 100% reliable. I always got decent speeds, enough to stream HD movies. So, *** = Its Okay I just got Fios recently and it is amazingly good, Fios = **** = Excellent but it costs like 2x as much as Charter. Maybe you get what you pay for.
Why bother the drive. why bother the employeesu have to do everything by yourself anyway. could have done that automation from home
The cashier was very polite and helpful, she was awesome!
Super fast service. 3 times Ive gone there and I don’t have to wait that long
Not happy.. this place sucks.... they should have a machine for those who just want to pay the bill.... not wait for everyone to go over their bill. ... need a new system..... 6 people in line 2 reps, on the floor
Fast, efficient, friendly, and professional. No problems picking up my new equipment. Now hoping I can install it myself.
This place is too far they need to open up more stores in local areas where they know people by their service it makes no sense to lovallo in Compton and have to go all the way deep into Long Beach Jessica internet box
Fast service. Unfortunately I had to go back a second time because the guy gave us the wrong remotes. It was really nerve-racking trying to get the system to work and then finding out. It was all because just one person was totally uninformed.
I got to go to experience with spectrum and it was very happy with your service Im sorry I had to cut off for your service because somebody else in my house decided to go with the frontier thank you for all your your feedback and all your caring Happy New Year.
I had a cable outlet but there was no cable in the wall. Charter sends a different person than normal to install the cable. They came to my house 10 times without sending someone who could do it. 10 TIMES!!! I just used the wifi from the motel next door and gave up.
They were able to assist with my equipment swap quickly and efficiently. Nice customer service reps
They have been over charging me for add ons I never asked for and they won’t give me my money back up to $300! Go somewhere else.
1. Sports package doesnt working2. Multiple Charter Techs come over and scratch their heads3. They cant fix it and leaveOh great, now my DVR wont record audio. Repeat step two. CANCELLED.I was warned by a friend to stay away from Charter. I didnt listen and now Im running back to Verizon Fios. Get Fios, but watch the prices because they will raise them without notice.
Super nice people! It seems dark inside but the guy that helped me was so kind and friendly!
Worst customer service. Manager Jonathan needs some customer service skills.
Dont bother making reservations here, they dont honor them.
Weve had Charter for years -tv/phone/internet. If theres a problem, theyre on top of it. Always had coureteoous, prompt service. 4 stars because nobodys perfect.
Waste of time. Phone support recommend that I go there and they were useless and didnt know a thing. Gave me a paper and said go the Bellflower...they were good at that I guess
No issues with service however, upload speed is too slow for my needs at 25/4. Went back to FIOS w/ 100/100 for $20 less a month.
They get you in and they get you out but if you go in the morning as soon as they open or right before they close its extremely packed between 11 and 2 is the best time to go
Wait was a little long, but my experience was not bad and the customer service was very professional and welcoming..
Bridget was extremely helpful. We were able to adjust our payments and restore service after a technical glitch
Their Internet is actually fast! I regularly stream Netflix and upload content to YouTube 3x a week with no problems for the last 2 years prior to my recent move from Long Beach. Gaming wise I regularly get the lowest ping on Titanfall. And prices is better than the FIOS Im getting at my new place. Wish charter is available in Los Alamitos.
Staff unaware of procedures for trading in your phone. Had nothing but problems
Quick service and a good answer for my questions. The store was clean and well staffed.
All ways a great person to help me out with any questions or concerns I have great location 😊 keep up the great work👍
Well my 5th lambo it My cable bill at and you know K will bill yet I wont be immobile OK thing remind milk please thank you
So can any one on here tell me what their mobile service is like is it good just want to know be4 switching asap thanks
Its been ok for the last 6 months. I dont like the way they bill you, like every 21 days. Im going to move and I probably wont get them.
Please go with any other company than spectrum. Speaking with any one in their customer service dept. is a complete waste of time. Youll have better luck talking to a wall.
Just went mobile and is very retro kiosk with state of the art check-ins but in a dinosaur type expectation.
Outstanding customer service and thus far my service is excellent I recommended over Verizon and Comcast any day
If you have the option to go to a other internet provider I highly suggest you too I call every single day because they have the worst internet service and please don’t PAY for there tv it NEVER works!! Take you’re $ elsewhere
They dislike their customers, dont go with them, horrible horrible customer service,
Very nice people, they were helpful and resolved my issue in minutes!
Super long line outside in the morning, but steadily moved, so make sure you make an appointment.
Super fast service, I was in and out with a line of 5 in front of me. I was litterly there for less then 15 minutes total.
I came here to stop the services and return equipments. It takes about 20 mins to complete the process.
Great service! agent polite but slightly morose, a smile is free and enjoyable.
I love doing business with Spectrum. Its always fast, easy, and friendly. Great company!
Hated the service there equipment was outdated the graphics of there cable was wack and they charged me an arm and leg for few channels anyways I went with FrontierSecure love it so far On my way to return my spectrum products
You have to wait in line to drop off a modem. They should have a more efficient system, especially considering its a tech company.
Wait time is long and the people that work there are rude and act like they have nothing better to do than take their time I dont like it
Very friendly and helpful when setting up with them.
Went to exchange a defective cable box. Was fast and efficient.
Brought a friend to pay their cable bill. They were in and out. Didnt take that long.
Great service. Handled my problem with billing very efficently.
Terrible! Internet drops in and out, tech support worthless, and they throttle you speed down to 2mbps...When it was Charter it was suppose to be 30mbps! :/
Pictures are of the eclipse in California (didnt catch it though). However, the Customer Service at this facility is great...
I like their product and service but damn not the best customer service
I love Spectrum too bad my new apt doesnt have it, from 400 mbps to 25 mbps with sad ATT :(
Garden Grove store is the best. C C is the best at this store. The one on Bellflower should close. Staff not helpful at all
Long wait time for help. Came to drop off equipment. Not sure why there’s not separate service for equipment return.
If I could give zero stars I would. This company is absolute garbage. Avoid at all costs.
Poor customer service, I was thinking in get service with this company, but if this is the first time I call and I get this service from the employees what else can I spect 😡
They wasted my time and I called spectrum cable and still the problem is not fixedI am being double billed by spectrum
Horrible! Signal constantly drops. I had better internet using my old smart phone as a mobile hotspot with Metro PCS.
Worst cable company ever!!! Weve got new equipment twice and it continues to have problems every other day. NO LIE
Made the switch from Verizon FiOS 2 Charter thinking it would be better if service butt I gotta say I wish we would have stayed with FiOS
I do like spectrum they have the cheapest thing or the highest you can choose and is not tied up as a contract thats what I like about them
This place is a horrible business with people that just dont care will never do business with them!
I have this company for my cable. Phone is for out of Country in 5 different Countrys at free of charge. Many different plans.
It was a bit of folks waiting, but I was called right away. Nice experience.
Associates aren’t knowledgeable about equipment pricing with internet ultra with free router rental since I have 400/20 service very rude when asking questions also
Had me waiting while nobody was in the office it was doing nothing just looking at the computer they had me waiting for at least 10 minutes
Another customer service you check in they wait on you and a problem out of time and they pretty much a very
Keshia is you go to person at that branch. She is very attentive and will work for you.
Easy, peasy, just exchanged a remote, took 5 seconds!!! ☺️
Long wait to get help associates move extremely slow after helping a customer as if trying to waste time and not have to help everyone waiting and only 2 people working on a Monday really
All ways have problems with one thing or another but not with are money. If it wasnt for Dodgers would never change.
Took my bad cable box in to get a new one. Was there less than five mins.
There were not many people waiting so I was in and out in minutes. The help was very friendly. Thanks Spectrum.
Listen to me this place is terrible they chrged me an arm in a leg for 2 channels that they promised that came with my package, the graphics are terrible ...please do not get this service they are terrible
Eric was professional and friendly to help me out with my inquiries.
Fast service and great costumer service.
Service is quick... May add more seats as the que to wait is long
I was treated very bad at Spectrum I went to replace my router from my internet
Good fast internet but i dont like that i have to pay alot for cable and internet..
Spectrum people at this place are very nice good service love this place
Very pretty receptionist helped me immediately and i was in and out in 5 min
Very pleasant and helpful
Went to drop of my equipment the staff was friendly and the service was fast
Really well organized service !!
Very confusing programming... T.V. and rude!!!! You have to be inconvenienced n without telling you, you must return equipment#!!
Even though this place was crowded I was managed and handled very quickly
Dont go at the end of the day, you get treated badly
Fast and Friendly Service and Safe Distance Rules Applied😊
They always solve any issues quickly and correctly...
Long wait time but service is rather quick and friendly
They are quick and helpful thays why i alwaus go thru them
Horrible customer service and they got my package wrong and sent us to collections when it was their fault.
Good customer service, minimum waiting time
Helpful representative satisfied. Offer my local channel thru internet(suggestion)
Good customer service. I just had a question about the options available.
Its not bad, people are very nice and helpful!
There are more desks than there are people working in this store. It’s ridiculous and the wait is forever!
Be prepared to wait a while; even if just dropping off equipment
This place suck! Very bad service
Today wasnt crowed at all , in and out
Extremely fast service!!!! Knew exactly how to help me!!!!
Should have stayed with DirecTV! There hasnt been one day there hasnt been a problem with the picture on the TV.
4:45 pm,, 20 people waiting and only 2 costumer service helping...
Very poor customer service From Franscio who treated me as the customer horribly
Horrible company without morals.
Horrible company !.only reason I have them is because only one in my area besides frontier who are worse than spectrum
Under new remodeling and the holidays a lil backed up but fast
Fast service when returning our equipment today.
Got what I needed and great service.
Prices have climbed 110% from time of charter . Not worth it anymore
Very quick efficient service, staff is very friendly!
Fast service polite employees. Comfortable seating.
Easy to find and free parking. Helpful staff.
3.5 (199 comments)
Review №1
2022-07-26Service at the store is fine, unfortunately I have to go there twice a year because tge cable boxes SUCK!!!The STB box freezes, wont connect, wont accept all functions, stops recording and a number of other things. Everytime we have to go to the store and get a new box. We lose all saved shows and have to reprogram all the streaming.Moving in a month and there is no way in hell I will ever use them again. With 5G routers now I wont be stuck with them.
Review №2
2022-02-14Nice people. Make an appointment online if possible. Over 1 hour wait must to return their equipment. Not the stores fault. Shipping with UPS way more cost and time effective.
Review №3
2022-04-22I was amazed to learn that Spectrum stores are all for sales only! The cell phone company I was previously with had at least one store that could provide tech help. When I called in they said I should be on another phone to get tech assistance. I dont have a second phone or landline. I may go to another company that can give me better service. This is sad because for the most part Spectrum is good!
Review №4
2022-02-17The staff are always nice but their equipment is garbage. In this day and age, one it is ridiculous to have two bulky devices a separate modem and router. Second to top that off you can plan on one failing and losing your internet without warning at least every other month. Youll have to wait on the phone while they try to figure which one, then unplug it and all the cables you finally got routed then take it in exchange it and register it before it works again. Fix your equipment Spectrum or let us go with a good provider like Xfinity.
Review №5
2022-05-03I have been a loyal customer with Spectrum, but after receiving a large increase after promotions fell off I decided to cancel my services effective 3/30/22. I was told by the representative we would be prorated, so you can image how shocked I was when I just received a bill for $129. I called Spectrum and spoke to a manager Danielle T. Operator # !Q= (this number doesnt even look legit). Danielle said the representative that helped me back on 3/30/22 was incorrect Spectrum stopped prorating in 2019, and they shouldve noted the account. She said since my statement generates on the 29th of every month I would be responsible for paying the entire $129. This doesnt make sense to me since I had no service except for 1 day. Danielle said she could take of $20, but thats all she could do she would not budge and acted like she was dong me a favor umm what about the other $109? I asked if I could speak to her manager and she said there was no one above her she is the manager.
Review №6
2022-05-02If you are looking to be helped by people who regard a third grade education as an achievement , look no further . No wonder the intelligence level of the United States has gone so incredibly low . A piece of bubble gum stuck to the side walk has more value than the staff here . The manager is non existent , stays in his little office and doesnt come out .
Review №7
2019-09-14Jeremy is great at customer service. I always liked coming to this place for any spectrum related issues. Highly recommended.The only reason for the missing star is that the check in kiosk was broken and you had to wait in line rather than the convenience of sitting until your number / name comes up.
Review №8
2022-06-24I didnt appreciate the customer service here. Is like they dont acknowledge that youre there.
Review №9
2022-02-18I called for a quote yet they still sent out my equipment! So i had to take my time out the day to go return it , I returned it and still got billed! How am i getting charged when I never even set up the equipment?!
Review №10
2018-02-16This was a really great experience. Better than the past four sure. I got helped immediately and the person that helped me (Keisha) was very professional and knowledgeable. She even corrected the mistakes that a service representative (Mercedes from Michigan) on the phone made by mistake. She also offered me the convenience of choosing my channels in the store based off of a list she provided me with. Overall this location has great customer service, friendly and knowledgeable representatives that seem dedicated to helping their customers.