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Very pleasant place, lots of trees, plants and such that give a garden like atmosphere. It is a bit pricy but the rooms are nice and clean. They have a small pool and some rooms have a pool facing patio. And there is a restaurant next door which is convenient.
We went to Sevys to have brunch on Sunday and were denied seating because there were 9 of us. There was no one in the restaurant at the time, and we were told there we reservations. As guests, I would think we would have been accommodated. We went elsewhere.Also, a package was delivered to me and I wasnt informed by the staff. I never would have known if the person who left it for me hadnt called to confirm I received it. I had already returned home at that point. We were in town for my mothers memorial service and these were personal items of my moms. When I called the front desk to ask why I wasnt notified, I was told they thought someone was going to come pick it up. I asked Who drops off a package at a hotel desk for some random person to pick up? Their response It happens all of the time Not only was this unacceptable, it sounds a little sketchy!
Positive: Modern and clean rooms. Beautiful landscaping with tranquil outside seating at restaurant. Negative: A less-than-interested person at check-in gave poor directions to the room. She did not mention having to weave through the full restaurant with our luggage, or where to find the stairs (which were before the bridge, but behind the bushes). Think ahead!
After coming yearly for years our last stay will probably be last..been taken over by large conglomerate .Breakfast no longer free.$100 for 4 ,including no toast as normally served. Pool ladder dangerously broken with no warning sign.Room service food Sad.below par,not like old . This has been a special place for us,as my grandsons grew up.as many other San Franciscans enjoy a break.Prices increased & when I complained upon return home,I was directed to huge conglomerate in Orange County…not the wonderful personal service we had enjoyed. Started 16 years ago & it was our special place.No longer.
We really feel this room was way over priced. We paid over $400 with parking for 1 Saturday night! The room wasn’t clean upon arrival, someone left their lighter in the lock box and we couldn’t use or reset the lock box, there was no coffee cups, not even a bottle of water to make coffee, the Wi-Fi was out for the first hour, no pool towels, no ice bin liner, only one clean towel when we arrived, mildew odor from the shower curtain, my husband got shocked plugging in the phone to the night stand charger. This is not a $400+ hotel. Very disappointed, had we not paid so much, I’m sure we wouldn’t feel so jaded.
Nice hotel right by the beach! The building is a bit old, and the decks show it, but the interior is nice. Rooms are pretty small. Lower level rooms do not have enclosed decks, but upper levels do. Nice staff.
Great place with awesome amenities. The hot tub and pool were appreciated. Fitness center was convenient. Staff were cordial and friendly. Would stay again.
For a Hilton property, it needs work. It appears this is a new acquisition. Id possibly come again once some things are improved.All of the staff was friendly and helpful.The front lobby and dining area are under construction which was ok, but some other things were disappointing.The food was... ok.. nothing outstanding, but nothing bad..just ok. Glad we had Hilton food credit to cover the cost. The fish taco smelled off, luckily it didnt taste off. Breakfast; they were out if basic items and my Salmon Eggs beni was good, but the potatoes were cold and underwhelming.The room was an upgrade but positioned us right next to the pool/hot tub so all the noise from there was coming right through the first floor slider that didnt do a good job of keeping noise out.The WiFi in the room only worked sometimesThe bed was quite firm, if thats something you like then itll be perfect..not so much for us.The room TV guide worked the first night, but not any other nightThe heater in the room made an awful noise when it came on.. Maintenance took a look at it and it was better..but obviously old.The property grounds and pool area are really nice.Itll be interesting to see how the changes to registration and restaurant turn out.. hopefully the new look helps and they figure out the rest of things.The hotel is about a 15min Uber from Downtown Santa Cruz.
Positive: Clean, convenient, beds comfortable, very close to freeway, gas station and grocery store Negative: -no room service between nights; tissue box was empty, garbage bin not emptied, and coffee items not restocked. -Room was near entry/exit so forced to listen to people come and go with door slamming and stair sounds -$10/night parking fee
Positive: The location is great. I liked my room next to the pool where I could relax and get a nice suntan. Negative: The restaurant food needs help. It just wasnt very tasty and over-priced..... Needs a microwave in the room.....
Positive: The hotel grounds were absolutely beautiful! Negative: The walls were a bit thin so noise tended to carry especially between our room and the one next door that connected, but overall I wouldn¿t change a thing.
Staff were rude and not professional. Questioned me several times a out my ID and age (why do the staff need to know my age?).. floor/sink were also quite dirty. For a hotel that is $300 a night this should be better.
We chose here for the room service but when we asked the front desk they told us there wasnt any and looked at us like we were ridiculous. They also said no poolside service.When I tried to book a 3rd night they said I could only book 2 together because it was a weekend.
Went to Sevys for dinner. They finished the remodel. Looks good! Food was good. Nice server. The dining room needs to be warmed up a bit.
Positive: The staff was very friendly and helpful. Location location location, very close to the ocean and freeway Negative: No type of complimentary breakfast. No mention of ten dollar parking fee until I arrived.
It was nice only objection was the pool didnt open until 9am yoi lare for early morning swimmers.The restaurant was fabulous and the band and dancing was fun.People from the area come there on Saturday nights to dance.
It was mid, the hotel for the most part was decent until we flipped the comforter of the bed and there was a stain on it that wasn’t from us! 😕 could do better cleaning!
Positive: Clean, friendly staff, one of the few hotels in Aptos Negative: Parking is an extra fee and excessive ($50 for 3 days). A free breakfast bar wouldve been nice
Positive: Nice renovated rooms. Beautifully landscaped grounds. Nice pool and spa area. Negative: Construction is ongoing.
The wait staff were very friendly. The carnitas tacos were awesome. The renovation is very nice, updated. Not a fan of the fried calamari, as the breading mix was falling off of it.
Positive: Nice pool area and location. Negative: The food sucked at the restaurant....And they charge a $10 parking fee. No microwave in the room....
Positive: Hotel was easily accessible Negative: Loud noises from doors slamming to freeway noise. Walls paper thin and people next door were loud and partying.
Positive: Nicely remodeled, private location, pool are koi pond areas, clean rooms. Negative: Showerhead could be better - not adjustable.
Really close to the highway, but very peaceful and every room has a porch with seating to enjoy the weather.
Positive: The layout of the room. It was spacious and very cute. Negative: The restaurant food was gross. The salad dressing tasted like straight canola oil I couldnt eat my salad BYE $75. The pasta and chicken tasted like it was a microwave Costco purchase. ABSOLUTELY NO WATER PRESSURE IN SHOW OR SINK. NO BUENO.
I enjoyed my stay at Seacliff. The staff was kind and helpful. Just a few things. Because of COVID you will have to ask for fresh towels, they do not clean the room every day and bring a hair dryer!!
At check in I learned that there would be no room service after the first night! So for our three night stay we never had beds remade or new towels. Also: great hot tub and pool but hot tub shuts off at 9 pm! Doesn’t open until 9 am . What’s up with these hours?Their coffee maker in room is awful. No container other than a paper cup to receive your coffee!The grounds are very nice.. but with no room service this hotel I can’t recommend this hotel.
The rooms and the campus were clean and safe. The location was good.
I made a mistake and accidentally booked one day prior for Thanksgiving. When I showed up, the front desk, told me, no it was canceled and you werent charged. I said, are you sure, I see it pending on my credit card. We can go home because I made the mistake and I didnt want to pay over $500? She said no, you are fine, we have a room for you. So then I get home and see that was still pending to my credit card. So I call again, and the front desk says no, it was canceled you are ok. I also check Best Western account and it also shows canceled. Then I get my credit card statement and it was charged. I call a third time and the front desk woman says, no you were a no show, so you were charged. I said no, I came the next day and I talked to the front desk and she said it was ok. The woman on the phone says no, that was for a different reservation. I said, but I checked the Best Western Account and it shows that it was canceled and she says, very rudely by the way, I dont know why you made so many reservations, and we are not associated with Best Western anymore (as of yesterday:))so you have to call them. I explained to her that the reason I had to make two reservations was because their system didnt allow me to edit the reservation, she says, well I dont have anything to do with the online reservation system so I cant help you. So each time a different story and the last woman was so rude it was crazy. Will not be staying there again. The bathtub still had water in it when we stayed and the food from the restaurant was unexceptional for the price. The only good thing was the hot tub was nice and the wait staff was very professional and accommodating. PS. They say it is walking distance to the beach, but unless you want to get killed walking on the freeway, there is no way it is walking distance to the beach. You need to drive.
I am only giving three stars because of the lack of any soundproofing between rooms. The hotel has been nicely upgraded, the pool area is very nice and they have a wonderful restaurant/bar. I would not stay here again primarily because of the noise level between rooms.
Thee most unprofessional staff we dealt with general manager to be exactSmoking in and around the pool area so we decided not to enjoyEven though its a smoke free propertyBarely qualified for the one starProperty is being converted over from a best westernThis was not a Hilton standardsMuch less as a diamond memberWe will be staying in the more relaxing and cozy Scotts valley Hilton
Positive: I never heard anyone in the halls Negative: I didn¿t like my room location. I had a view of the freeway and when my slider was open It was loud.
Negative: No microwaves,no icebucket,no laundyroom They charged me $30 for parking without telling me I made prior arrangements to change my dates On my original checkout day I was rudely told I would have to pay more.It took me over an hour to sort out
Just across the 1 right off the freeway. A little far to walk to the beach but was a real easy drive & plenty of parking. Hotel was great. Has a nice pool with towels provided, patios at most rooms, large complex, with restaurant & bar. Is easy walk to several places to shop, get coffee, groceries, & wasnt crowded. Try them out, we will next time we head down to Santa Cruz.
Nice place. The pool gets crowded. My family enjoyed staying here for their visit.
This is a great, fun hotel thats perfect for families. It is near a highway, so there are some rooms that are noisier than others.They are currently doing a large-scale renovation (June 2021), so be sure to check to see if youll be in an older or newer room. The upgrades are great.They would be well-served to upgrade the pool towels, but the pool/spa are very family-friendly.
Positive: Location Negative: Couldn¿t pick a better Room location without extra charges.
Positive: Super clean and updated rooms. Friendly staff.
Review stars are based on cost combined with past experience here.One packet of reg. coffee in the room, one chair on the balcony, bath towels a little bigger than hand towels, heater that shut on and off every 3-5 seconds all night, no towels at the pool. Hot tub (jacuzzi) was a warm tub and where did all the big, colorful, coy-fish go? Also, why do hotels never advertise when theyre under construction? Just be upfront and offer a discount accordingly for goodness sake. The fantastic breakfast that used to be included is gone... cant even pay for breakfast as they do offer a pay-for lunch and dinner. Will definitely venture out to a different hotel next time Im in town.
No elevator.. we had an event there and the service was 5 star ⭐.. food was excellent also.
Stayed for two nights mothers day weekend. Friendly, helpful staff. The hotel is aged but pretty clean, aging gracefully. The beds were comfortable, not sweaty, the pillows were terrible, synthetic, over-filled and slept hot. Good TV, strong AC, terrible water pressure in the shower but it stayed warm. The towels were ratty. No microwave oven but had a nice little fridge. Safeway is across the street as is Peets coffee. The beach is a couple minutes drive. The wailing baby next door kept us all up both nights, very little sleep. Paid almost $300 per night for this? Also, the hotel is under construction, very tight parking. This was not a good experience for us.
Positive: Great location Negative: Charges a parking fee that is not disclosed
This hotel has been sold to a large merger and acquisitions chain. Unfortunately, the once reputation for quality service and great food at Severino’s has been tarnished with the poor decisions by upper management.Long term quality employees have either been released or have left due to the merger. What once was a friendly place has now turned into a shadow of its former self.I suggest you look at the slew of recent Yelp reviews. The booking industry hooks you in at a low rate then without notification, increase the nightly rate for Friday and Saturday to triple the fees without notice or discussion.When booking confirm dates and daily rate.The General Manager, Gatlynn Hicks is a nightmare to encounter and does not care about customer service, but just the bottom line and meeting quotas. Do not use third party booking services, go directly to another hotel that offers better service and honest rates.If you call the location direct they will tell you they are completely booked so they can sell rooms at triple rates to unsuspecting weekend travelers.
We reserved a King and ended up with two Queens instead. They correct it the next day, as we were switching rooms they call to tell us they are not sure if theres anyone in the room, so well need to wait. We are on business trip, this makes us a half hour late. The first room had a tub but it was dirty as was the mirror. Coffee in the room. but no coffee cups just plastic water cups. The second room didnt have a bath tub, bummer for me. The king size room had so much water damage on the sliding glass door it was hard to see through. Im sure why but the maid never came by in three days to empty garbage or anything. The toilet was plugged apon arrival and it took a good 45 minutes and two calles to the front desk to get it taken care of. The toilet also had a high pitch whine till it was filled. We were not informed that the place was being remodeled at the time of our stay, they really should disclose that when booking a room.
The rooms, general layout, landscaping and swimming pool were quite nice for the price range. However, the room was noisy, some device in the bathroom wouldnt turn off. Also, this whole no breakfast because of COVID is getting old. Youre telling me restaurants everywhere have managed to figure out safe meals but hotel chains cant? And yet you leave coffee in the room but no sugar, cream nor tea? When I called reception, they said they could send some cream to the room. We waited over 45min then left to have coffee somewhere else.
A resort setting in beautiful Aptos. California. We enjoyed the beautiful greenery and the sparkling pool. The Restaurant offered a delicious healthy breakfast and there was live music on the property. Amazing trip!
Positive: Nice grounds, room was very roomy and furnitures comfortable....frig worked great. Negative: It would be nice if it had a microwave. We were there for 3 nights...no room service? Did not like the yucky brown dreary color theme.,,,light green and/or blue, etc..needs more colorful accents.
Positive: Great location. Close to freeway but not noisy. Negative: Understaffed. We were given a ¿mini suite¿ which sounded great. However, it was a regular room with two full bathrooms! Whoever heard of this? Not very clean. Balcony full of spider webs, dirty tub, shaky and squeaky very tall bed, nasty coffee ma
Our family of four is staying during the second week of June, 2021. It appears all of the sea containers in the parking lot are for room renovations as our room was very new and obviously renovated recently. The pool was clean and appropriately sized for the number of guests that could stay here, and there were new pool towels available each time we went. The grounds are well-maintained and there were plants and trees everywhere and a small coy pond next to the restaurant attached. The restaurant food was very good and the drinks were strong. Overall, our stay was very pleasant and I enjoyed the atmosphere very much. Although the highway is nearby and I noticed it, when you were at the pool, the sound is very muffled and it’s not noticeable. We had consistent and strong Wi-Fi on all devices throughout the property, and I wasn’t annoyed to regularly reconnect or agree to the terms and conditions every 20 freaking minutes. We will definitely be staying again. Pardon the photos, we are actually staying here and I didn’t stage any of them with our stuff out of the way. lol
My friends wedding took place nearby and so she decided to ask everyone to stay at this hotel. We easily had over 50 rooms booked.My mother was in charge of all the flowers for the wedding, which was taking place on Saturday at 4pm. She asked the hotel 2 weeks in advance if she could arrive at noon to get the flowers in order and get ready herself. They told her there was nothing they could do and that check-in was at 3pm. My mother explained that it was for the wedding event and that the ceremony started at 4pm, not giving her enough time if she arrived at check-in. She was told that if she wanted she could arrive the day before, or arrive early in the morning but pay for an additional night.This was unacceptable as they didnt consider other options or try and accommodate the situation; they simply said no or pay an extra night. Easy to say we wont be staying in this hotel again even if were in the area for any reason.
Outstanding staff, and a lovely property for your enjoyment. I enjoy the koi pond, large property, gardens, and bath tubs, as well as the jacuzzi tub rooms.Linens are all pretty plush and decent. They could stand to be updated in the next 6-8 months.Television, microwave upon request, coffee at the front was very good quality.Rooms will likely be updated in the next few years or sooner, I suppose.Hopefully, they’ll be able to keep their excellent prices, and maintain the amazingly beautiful property.The property is just cute as heck!!! Lots of gardens, balconies and patios are spotless! The gardens are neatly manicured!I just can’t say enough good about this place from the grounds to the staff.The rooms are decent, and they are not currently “fancy” with Scandinavian styling or colors. I suspect they updated between 2008-2010 give or take.
Great rooms all with a balcony. Two levels but no elevator. Tropical atmosphere, heated pool with jacuzzi and a Resturant and bar. Friendly servers and great food with fair prices.
Wonderful experience, hotel accommodation was up to par, service also ...
It has been a hotel we have stayed at many times because of location. Once before we had a problem with dirty used rooms upon arrival but thought it was a fluke. This week they removed the breakfast without warning. They have always had a breakfast. They didnt have a very good coffee set up in rooms so it forced you to leave and go out. I noticed a mix match of towels in our bathroom which if you know chains thats not a real thing. Offered No cleaning at all, if you want a clean room they would try and switch you to a clean room. After staying here I was told they were bought by Hilton and and getting ready for a remodel. So heres to you, thanks for the warning BW. Not a fan anymore.
Pretty nice place. They are currently under construction, but the staff is taking good care of us!
Positive: Grounds layout and amenities fantastic for families, lawn and pool area great for kids to play. Grocery store right across the street. Negative: A little further from some of the area attractions, but worth the extra little drive.
Positive: Nice rooms, great restaurant, beautiful grounds, pool, hot tub.
Dirty! Dirty! Drug parifinalia on the not vacuumed floor, vomit covered t-shirt in closet. No cleaning service for two days! No parking, supposed to have pool side room, got c- can equipment storage view. Opened refrigerator cabinet door and the refrigerator fell out on the floor. We are Best Western club members,; the worst hotel we have ever been at. Yuk!
Great hotel, grounds and restaurant. Love staying here
Clean, quiet and relaxing surroundings. Will definitely come back again.
No microwave in the rooms and they can’t get you one. No breakfast either.
Three thumbs down! We called and made a reservation, they took our information and credit card over the phone and supplied us a confirmation number. We arrived at the location after being on the road all day to be told they didn’t have a room for us. We provided the confirmation number they said it didn’t matter. They didn’t have a room for us. The girl at the desk was not helpful, rude, and callous about the situation.In response.I called Best Western’s reservation number direct for the Sea Cliff Inn not a third party vendor or booking agent. Even if there were zero rooms available that doesn’t give your supervisor at the desk a right to be rude and unhelpful.
Positive: We enjoyed the overall cleanliness of the room
Can I give more stars! I loved the feel of the facility. I felt like I was on a resort. The hotel was under update but the staff were ALLL nice and friendly. The restaurant, in my opinion gave many 4star place a run for their money. I enjoyed my stay ALOT! Less than a mile away you can hike thru a Forest and get up close with Red Woods
Not a luxury hotel but is a nice place. The room we had was nice but would not say luxurious. The AC unit wasnt working correctly when we arrived but they had the maintenance man come address the issue within 10 minutes.The hotel seems to be a very popular place for families with kids. Also we saw a few youth sports teams with their families there too. Everyone seemed to be having a good time and no one was being too loud. I wouldnt recommend it if you are looking for a romantic getaway though.Not sure if it was the walls or our next door neighbor but we could hear their entire conversation in the evenings. I have stayed at many hotels for business and the thin walls didnt seem unusual to me though. We were lucky our neighbors went to bed early. Might not be a great stay if you have loud neighbors that stay up late.The outside area is very nice. The grass is well kept and walkways were very clean. There were several families enjoying the grassy areas throwing around a frisbee, football, etc.The pool and hot tub looked nice but I didnt get a chance to try them on my visit. It was busy but didnt look over crowded.The on sight restaurant was good. Servers were nice. They also serve the hot breakfast that comes with the room at the restaurant. It is a full breakfast with eggs, sausage, potatoes, etc in a buffet bar. They also had cereal, pastries, bread juice and coffee. It was overall a very nice breakfast that comes with the room.I would recommend this place if your are looking for a place to stay with a family but not for a couple looking for a romantic weekend.
Very comfortable and quiet. Everything was clean but there were stains on the carpet, which they should remove between guests. Other than that, everything was great.
Positive: Love the outdoor space and room was wonderful.
What a relief to find this place! Comfort inn in Santa Cruz messed up our reservation so we left that dump and found this place. Beautiful clean and manicured property with pool and jacuzzi. Best of all an amazing gourmet restaurant, Severins on site with outdoors seating by a koi pond and fountain. Highly recommended! The food and service at the restaurant were fantastic.
Quality Inn place at Best Western price…. Place was in horrible condition and dirty. The pictures were very misleading. Also I had a baby with us on the trip that needed the use of a microwave to heat up food and milk. When we saw that it had a small kitchenette area we assumed it had a microwave… will never stay at a Best Western again.
I had a very good experience with the hotel. Location was perfect, and very easy to find. Front desk was very clean and ladies were very friendly, welcoming and helpful. I will definitely stay there again when I plan my next trip in that area. I loved how peaceful the room was and thought the little bistro set on the patio was such a great touch. Complimentary breakfast was also pretty good. The room was clean and I thought the bed was really comfortable. This hotel was peaceful and quite. I would recommend This hotel for anyone looking.
Electrical short in the room. Lights kept coming on in the middle of the night. Kept me up all night. Security came & took light bulbs of ceiling light. Gave us a comp lunch in their very nice restaurant
Loved the stay and the proximity to the beach and extremely friendly staff. The rooms were spacious and clean. Very easy access to parking and there is a grocery store at a walkable distance should you need something. The restaurant has live performances. Breakfast was well served and fresh and they kept refilling items. Also got two complimentary drinks as a rewards member.
Positive: the rooms were very clean- but smelled like fresh paint Negative: construction everywhere- the restaurant was open for crummy hours, there was a skunk on the property by the trash at night and so much new paint it was toxic smelling- it is NOT CLOSE to the beach
The restaurant is fantastic. The bar is too. The grounds are nice and well kept. Price is right and the rooms are fine. The shower heads are garbage, but everything else makes up for it.
Place had beautiful grounds with a big pool located in the middle of all the rooms. It was a nice view with your own small private deck. Weather was wonderfully cool. Rooms were ok, bathroom quite small,, we would probably not stay there again unless we had no other choice due to the extremely high prices. At $342.00 for one night that was way to much we thought.
We had booked two rooms and we checked in at 9 oclock at night and still one of the rooms was not ready. Although rooms were nice and clean One of the rooms had very strong smell of bleach and/or some kind of cleaning supply and the bathroom floor was sticky. Breakfast was amazing and the staff was nice. Internet was reliable. Other than the check-in hitch and the odor in the room overall experience was good.
Its a clean and cozy room. A beautiful view on a backyard with spa and pool. I will recommend to stay here!!!
Wish we would have stayed here all week instead of the last day of our trip. Beautiful courtyard with large swimming pool and hot tub. The restaurant was fantastic - great for a laid-back or classy meal. Live music played while we dined and the front desk gave us drink tickets. Our room was clean, updated, and we didnt hear any outside noise. Breakfast was huge, much better than standard hotel food. Overall, awesome place to stay!
We enjoyed our stay at the Best Western Seacliff Inn. It is very clean and inviting. It has a real resort feel. The staff was kind and attentive to all of our needs and requests. The restaurant food was delicious and the bar has live music most nights. It is a true little gem in a terrific location. We are so glad to have found it and will most definitely return again and again.
The Seacliff Inn is very nice. It is very close to the beach. The exterior grounds are lovely and the pool area is nice. All of the staff were very friendly. The room were a bit dated and the bathroom was so small I could barely turn around when the door was shut. The bed was much too firm for my taste and a bit lumpy. I didnt sleep that well. The breakfast was excellent. Overall it was a nice experience and I would recommend the hotel.
Positive: There was a restaurant in the hotel. Very convenient.
YOUR SENSOR LIGHTS KEEP GOING OF IN THE MIDDLE OF THE NIGHT WHEN I WOULD BARELY MOVE!!!! except from that I would say pretty good
When we booked on priceline the confirmation email said check in at 3pm. We got there and the woman checking us in said they guarantee rooms are ready by 4pm not 3 and said I would have to wait. She was rude and gave no apology. Then when we got in our room. King suite second floor with hot tub. The hot tub water only teickels into the tub and you have to wait over an hour to fill the thing. Poor service and old rooms.The restaurant is great. Have gone back just for the food.
Our stay at this hotel was enjoyable. I would definitely stay there again. The staff were very helpful. The restaurant was good and the lounge had music and dancing. The location was perfect and the grounds were beautiful. The fitness center could be bigger, but overall we enjoyed staying here.
Such a nice place to stay my family really enjoyed it.
This hotel is old and the room are in desperate need of a remodel. The exterior walkways and such are dirty and in need of a good powerwash, the breakfast was mediocre at best. The balcony to my room had not been swept as there was popcorn all over it, there was something brown and decaying in my garbage can, stains all over the carpets. There was a loud party in the room next to me all night, I would NOT stay here again . It felt like a Motel 6, not a $300+ a night Best Western.
It was tranquil and the view was nice. The staff was very pleasant. The restaurant has some really great food. I will diffently stay here again.
Nice clean place to stay. Hotel staff are very professional and respectful when we checked in and ate at their restaurant. Noise was a bit loud on our last nights stay. We had to call the front desk at 1:00 am. Kids were running around and slamming doors above us (30 + kids were there for a field trip. Want to make sure people get a full picture of kids running crazy above us). When we checked out the next morning (we wanted to extend our stay by another day) the staff was less then polite regarding the noise. They said you shouldve requested to move. We shared why would we want to move at 1:00 am. This was our third night staying in their hotel. Other then this, its a great place.
I’ve stayed at a lot of Best Westerns over the years and this location is by far the best. The grounds are beautiful and well kept. Each room has its own open patio or balcony which is really nice. The only draw back is that you can hear people talking in the hallway as if the door were wide open. I just wish that me and my husband stayed two nights to really enjoy all the amenities. I loved the continental breakfast with outdoor seating available. The on-site restaurant is a plus even though we didn’t eat there. Thanks for making our stay an enjoyable one.
Great hotel in a great location. Walk to the beach! Nice breakfast included.Staff was friendly and rooms were nice. We liked the scale of the place. Only two stories high with buildings located around a central pool area.
This inn has a fun Bohemian vibe. The complementary morning breakfast covers the basics, nothing extraordinary, but decent. The pool is heated which is wonderful even on a cold day. You can order drinks and food to the jacuzzi, they have happy hour specials. When I was there were lots of kids.
Clean enviting grounds...tropical japanese garden vibe. Loved the coy pond with a waterfall. Hotel restaurant/bar was very pleasant with good service. The beds and pillows made convinced us to stay 2 extra days.The beach was just up the street and the famous *Mariannes ice cream* was too.I will be returning very soon.
Clean, comfortable, inoffensive art. Bizarre carpet. Fair price, great location, slept like a baby. Love the bed.
Front desk was very friendly and very helpful. For a 32 year old hotel, it is maintained very well. It also had a really nice koi pond. Our food and drinks from the restaurant were also very good. Our only complaint would be the competence of the restaurant staff. I think they could use some more training. The girl at the host stand didnt even know what was on the menu. If bad service bothers you, there is an awesome Mexican restaurant down the street called Manuels. Great food and even better service there!
We spent a Friday night at this very attractive hotel. Our checkin was very quick and when we arrived at our room it was clean and simply furnished. Our room looked out onto the parking lot but it wasn’t noisy. The buffet breakfast was extremely generous and the dining area looked out onto a lovely patio and waterfall. The nearby bar had two TVs showing the Olympics. The bed was one of the most comfortable for a hotel that I can remember. It would have been a near perfect stay except for the noise children next door to us made during the evening. However, We’d stay there again.
We love staying at this hotel! It’s very pretty, the pool is nice & we love the poolside dining! They have a full hot breakfast included and not just the typical muffins/pastries/cereal you get at other places which is great. It’s super close to the beach and just a short drive to the boardwalk.
The room is pleasant. The bed was very comfortable. The grounds are pretty. The free breakfast is very good. Severinos Restaurant has excellent food. The music on Saturday night was too loud. Happy Hour calamari and Nachos were delicious and reasonable. I enjoyed my stay.
My room wreaked of cigarette smoke so I had to move rooms. The balcony even had cigarette ash and a burn along with a can of chewing tobacco. The lobby staff acted rushed and showed no real customer service. I received no apology for the disgusting smelling room. The new room was better but the fact that I paid over 300 dollars for one night in a room in a hotel that had a loud, wild, bar party the night I was there is disgusting. Dealing with drunk people yelling and slamming doors after the blasting music and partying ended made it worse. How can such a sub par facility have the audacity to charge what Disneyland good neighbor hotels charge? There was no water available in the room, I call down to room service 5 times and no one ever answered the phone. Terrible service, terrible price, terrible atmosphere. Not worth the price, should be a motel 6.
The five stars are for Severinos, the restaurant. Food is good, and the surroundings are superb: gardens and fountains make it the most beautiful restaurant I have ever visited.
Great pool n hot tub with jets. The ambience was serene with a koi pond n a small fake waterfall near the restaurant. Rooms were very clean, microwave provided as soon as we requested it. Beds were nice n comfy too. The best part though was the breakfast- fresh fruit, hot oatmeal, fluffy waffles, scrambled eggs, the works. Great start to the day
Nice place had the suite with two rooms, two bathrooms. Big balcony nice pool. And the restaurant had good food. About 15 minute walk to the beach.
I gave it two stars because the kids enjoyed the pool. The pool is about half the size that is shows in the pictures from the website. The bathroom was dirty and there wasnt enough shampoo, conditioner or soap. I called for more but they never brought it. They charged us extra so keep an eye out when they give you the Bill. The staff seemed unprofessional especially during the complimentary breakfast. They were in a hurry to get everyone out taking all of the buffet items people were still eating. Also theres no elevator so if you have luggage stay downstairs.
This Best Western Sea Cliff Inn is surprisingly nice with great service and a fabulous breakfast. The grounds are gorgeous. They have a pool and hot tub. The breakfast is very plentiful with many options. Youre walking distance to the beach. This hotels very conveniently located right off the highway however I did not hear Highway noise. Plenty of parking. A great place to stay and visit all the nearby sites.
This hotel was very unique. Upon arriving I noticed the hotel is more of an apartment looking complex and every upper level room has a patio, which I thought was pretty cool. Dont have too many hotels that have that. The room was also very nice. The beds were soft but not too squishy which is the way I prefer to sleep. Had a good stay at this place. Id definitely stay there again.
It was clean, and family friendly . The lady at the front desk went above and beyond her responsibilities. The blonde haired one. I forgot my cell charger and she charged it with her charger. I was so happy!!
The staff here are so helpful! I called in for reservation and Genesis was so wonderful helping me. She got me set up in no time.The location is great. Its close to gas stations and groceries. Got into ther hotel, checked in and the staff was so great too!. Got into my room and I was just blown how beautiful it is. The linens and towels are freshly clean. The staff asked me which floor I want to take, so I asked for first floor. And good thing I did, my room had a patio at the back and it was great to relax outside.Overall experience...GREAT!!!
Loved this place. Close to the beach. Clean rooms, safe play area for kids near the pool. We enjoyed -a continental breakfast in the conference room. The conference room Was perfect for a 20-30 people mixer.The staff is professional and courteous!!!
The property was beautifully landscaped and the rooms were nice. Our room was right across from the pool so we could walk out our back patio area to get there
This is one of my favorite hotels to stay in. The hotel is beautiful and the staff are always friendly. The room was lovely and I really enjoyed the pool and hot tub. At night they had a local band playing in the bar and we got a drink. The breakfast in the morning is delicious with lots of options! Will stay again.
We stayed here right after opening up and yes, things have to be different ...however, they followed the guidelines to keep us safe. We have been coming here for over 20 years.. Had a relaxing nice time . Service and housekeeping were outstanding thank you all for making our visit comfortable. We all always be back ...
Very delighted with our accommodations. Lovely grounds, heated pool & hot tub. Walls are VERY THIN though. Only pitfall we had all 3 nights. Pretty koi pond with fish & super nice FREE, HOT breakfast. Will be recommending & we plan to be back again! 😁
The suite was large & comfortable on the second floor plus a nice large balcony! On the Minus side of things, there were lots of webs around the outdoor lights with no shut off switch if the lights bother you... we just unscrewed them. The furniture was a bit dated with some staining but over all very comfortable environment. I really liked the grounds so pretty with a coy pond. Severinos Bar & Grill was fun with 2 free drink coupons for BW rewards members! The Band was rocken & the Warrior game was televised! Nice for the Hubby! The service was good we had dinner in the lounge. Food was Great! We really hated to leave the weather was gorgeous. The Best Western Seacliff Inn is on the pricey side for Best Western. I wasnt disappointed but the furniture in our suite should be updated to match the price point..
The staff was nice but best western took the iron and coffee maker out of the rooms for the “pandemic”?!? Umm... everything else is going to be touched too! Makes no sense. They also closed the inner entrance so I had to haul all of my stuff around the whole building to get to my room. What does the inner entrance have to do covid. So ridiculous
Very nice hotel and staff. Very surprised at tge breakfast. This hotel has a dining room so there was a REALLY nice free breakfast buffet. Wait persons even came by to take dirty dishes away. Very nice grounds and pool. Definitely will stay here again if back in the area.
HHHMMM! It has very nice rooms. No microwave in room I stayed in. I was told later that I could of gotten one, if I had requested one. The shower/tub needed some bleach as it had mold between the tiles & the shower curtain smelled moldy when you showered. The tub had black areas,which looked like mold, as well. This is not the usual motel I stay at. The complimentary breakfast was okay.
GOOD: Staff were very helpful plus the area is nice and clean....THE DOWNFALL: theres only one towel had to call the office and also everytime we shower warm water the alarm always comes on and no microwave when needed to heat up our food....for its price its too much
Location was good (quick drive to beaches, restaurants, etc). Finding a parking spot was easy (although the spaces are tight). Service was good. Rooms are fine (but a tad outdated). Complementary breakfast buffet was good.
They kicked my 2 year old and I out at 6 o’clock tonight, we had to evacuate Felton now we have no place to stay. When I checked in I told them I was an evacuee and I would be staying long term and they said it would be no problem. When I got back this evening they packed up my room and put my belongings in the lobby. They sold my room! What the hell is going on here! They could have contacted me or something! The people in the lobby were upset and the lady operating the front desk was unapologetic.
Very thin walls, bathroom wasnt clean (think pubic hairs in tub), found more hair on pillows. Light switch was broken on lamp, but wall switch (4 feet away) controlled. Room 303, can hear the highway. Air conditioning would only go to 66 degrees and the room air was stifling...since it was on the first floor, for security reasons, we couldnt sleep with sliding door open. Missed the breakfast since on the weekends, it closes an hour earlier than on weekdays. As a rewards member, I expected more from a Best Western.
This hotel really works well for us and our family. We love staying near the pool where our grandchildren can swim safely and their parents can easily order delicious snacks and beverages. Our grandkids especially love the breakfast buffet. The hotel staff is friendly and responsive to our needs. We stay at this hotel several times a year, whenever we are in the Aptos area.
I loved my 6 nights at this hotel! The staff are friendly and skilled, the amenities are well-maintained and Work! Fabulous food, clean pool and hot tub. The location is great. Though it is next to the highway exit, you are un-aware of the freeway. Artful landscaping, plenty of parking. The location is in the heart of all kinds of amenities - 10 minutes from Santa Cruz, five blocks to the beach, 7 minutes from the beautiful valleys of Watsonville. Across the street from a full scale supermarket, gas, (and an excellent optometrist). Will definitely come again!
Nice hotel in a great location. The service received by the front desk staff was excellent. This hotel could use some updating, however. The rooms looked a bit dated and some items like the iron and ironing board were in sad shape. This hotel is in an excellent location - walking distance to the beach, Safeway, many restaurants, and other conveniences.
The room was clean, comfortable, and up to date. The staff was amazing! Asked for more towels and had them in less than 2 minutes! The lady who checked us in was super friendly and made us feel right at home. Thank you!
I cant believe that this is one of the only places that didnt refund peoples money because of covid19. Way to take advantage of a horrible situation while other businesses are helping out. Everyone should remember business that were there to help and business that took advantage. This one decided to do the later. Speaks volumes! I will never stay here as long as I live! We booked a one night stay here because my 12 yr old son was supposed to be in a tournament in mid-March. Covid struck our nation and everything shut down and was cancelled in an instant. We had no choice but to cancel, along with thousands of people across the nation. Business came out and helped, everyone had to cut losses. Not this place, they decided to take advantage instead and charge us the full amount! Way to go! I hope everyone remembers when things get back to normal. Im a appalled and disgusted at the fact that ANY business would do this! I dont care about the money as much as I am concerned about the principle. Absolutely shameful!RESPONSE TO OWNER: Thank you for your reply. I have been in contact with my credit card company as well as Hotels.com my credit card company did reach out to you guys and said that you would not refund my money. I will contact them again as well as hotels.com to get this resolved. Thank you
This is not a 3 star hotel. The only reason to stay here is the pool and maybe the breakfast (they always put food away 30 minutes early dont believe their info page youll be sorry if you roll in at 915). If you dont look like the typical rich tourist they will treat you differently. Be warned. The day I wore a Jersey, was followed by security. The day I wore a collared button up it was good morning sir!. It doesnt take a chemical engineer to tell the hot tub bacteria is at a level that is unsanitary, the sewage smell throughout the restaurant while youre trying to eat is a health code violation, and it doesnt take a rocket scientist to tell that the only reason people come back here is the proximity to the beach. Wouldnt let us upgrade because we booked through a 3rd party. Staff is rude, beds are terrible, rooms tiny. I would not have made a review if they had been professional and addressed our concerns and complaints. They did not. I will take it down if they do.
A great hotel with a nice relaxing environment. Staff is excellent! Only negative is the heater was on a motion sensor. At night, had to stand up a few times to keep it going. Food in the restaurant is wonderful and the morning complimentary breakfast buffet was fantastic!
Nice location but the rooms are old. My room smelt old and dusty. The bed is super hard. Couch bed had a very old mattress. There was on good amenity the Jacutub is huge...
I have been here twice and I highly recommend staying here. The rooms are very well kept and the beds are very comfortable. The gardens are beautiful and staff is very friendly. The restaurant there is very good and no need to go anywhere else.
We appreciated this property as we were in the process of moving from the Santa Cruz area and so needed a convenient, clean, comfy place to stay in the process. The hotel could use some updating but the grounds and outside areas were really super nice. The buildings and public areas simply need some brightening. We have stayed at many Best Western Hotels the past few years and we can tell when some TLC is called for and this property would benefit from a face lift. The staff was presentable, helpful and easy to deal with....especially our check-in person. She took personal interest in our needs and assigned us a room we requested. Our stay was appreciated as it was offered at minimal points due to a special BW promotion. Carla
While the walls are a bit thin, this place is fantastic. Service was good at the desk, the room wss comfortable and clean, and we had a great stay. Definitely planning to come back.Bed was a bit hard for me, but not old and busted or anything.
Great location but definitely needs some updating. Every time I showered, the shower head sprayed out the curtain and soaked the floor. I asked for it be repaired twice and it still had issues. Also, I had foot surgery and had a walking boot. There is no clear path to the restaurant from the building that doesnt take you either upstairs or through the street. Made for a longer journey and it was more difficult than necessary. Some small changes could make a huge difference there.
Comfortable, great customer service, and room decor/furnishings are a little dated, but clean and a good bed. would stay here again, although the walls were paper thin. We could hear every detail of our neighbors conversations and they were not being loud.
There is a bar/restaurant in the lobby that plays loud dance music until 11pm so prepare for loud, drunk people to return to their rooms shortly after. Finally asked the neighbors to be quiet about 1am. Only provided 3 bath towels for my family of 4. 2 of which had hair in them already. So did the spare blanket that was wrapped in the clean bag in the coat closet. The shower needs to be cleaned better, there is mildew on the grout. Not worth the nearly $300 they charged me. I will never be staying here again!
Location is very nice. Close to the beach. The staff is very courteous as well. Breakfast was delicious. Beautiful hotel. We do wish our room was a little cleaner, but overall a good experience.
Attended an event here this past weekend, had a blast. The staff were super helpful, the hotel was easy to find, and there was a lot of stuff to do. I wish I had brought my bathing suit, the pool looked great.
Since Covid things are different. No room service, no maid service but I guess thats to be expected. Other wise a nice place, reasonably quiet.
This should be a 1 star because of the way you are treated as a customer. The quality of food, the service and the price you pay for what you get is well below sub par. I am not happy with anything I received here. They treat you as if you are trying to take advantage of them for their continental breakfast. You HAVE to eat in the dining room? Come on really. I wont stay here again.
Beautiful facility love the area great breakfast in bar area and restaurant. Housekeeping could have been a little more detail oriented in the rooms and making them look presentable and having the correct number of bath towels and wash Rags for the amount of guests staying in the room.
Positive: Nothing Negative: No parking, Loud I considerate people Beer bottles and weed roaches on porch Found a pill on the ground in our bathroom Rude staff, the GM is a prick
Restaurant staff was friendly and very helpful. But the room was not very clean and there was a smell that was coming from the mini fridge. But we did enjoy the hot breakfast and the patio seating.
Five years in a row now for our family. Close to the Bay Area, Swimming pool, Hot tub, Layout is great for families, Severinos Bar & Grill is excellent, short walk to the Beach. We like staying outside the downtown, so the short drive to the Boardwalk and Shopping (for the girls) is fine with us. Quick plugs for Pacific Wave Surf Shop (clothing) and Pizza My Heart :-)
Positive: The location Negative: It was under construction and parts were closed.
Well lets see.. Rude front desk staff. Wifi well it never really works. Poor accessibility if you happen to be handicap. Dont expect an email confirmation of your reservation as they wont send one out like they promise. The power outlets arent good for sell phones. I was treated like dirt by the front desk staff for not letting them know in advance that I was handicapped! Um with the fact that they in no way confirm reservations that would be difficult. They wanted to move me around multiple times over three nights. The only reasonably decent thing about this hotel is the breakfast was ok.
Really glad we found this place on our way up. Staff was great. Breakfast was good. Fully stocked bar and restaurant. Family friendly and tucked away next to the freeway. Picked up and headed out in the am with no problems.
This place is awesome. Nice property, friendly staff, nice free breakfast. Kids loved watching the koi. I would want the hot tub to be bigger, and they need to power wash the staiwell/hallways in bld 5, and i would want free weights in the gym. I would go back any time.
Facility is well equipped, well staffed with helpful personnel, and has fantastic landscaping. Complementary breakfast was above usual and on-site restaurant was good. Given the traffic in the area, walking to somewhere else can be, at times, a challenge.
Ive been patronizing this facility since the late 1990s and after more thana dozen visits Ive never been dissatisfied. The rooms are lovely, beautiful grounds, nice pool and jacuzzi, first rate restaurant, and friiiendly bar. They offer a hot breakfast included in the room price.
I would probably have passed this hotel just because Ive never stayed at a Best Western before. Inventory around the area was overpriced and sparse so we chose this hotel. What a jackpot. This place is definitely worth the value and the location convenient. The staff is friendly and the overall stay was pleasant. Ill definitely come back.
Nice place with the open patio, awesome gardens. I give 4 stars given the old room and not-too-good bed that I got in building #6. But overall it is a good place with everything that is needed for a comfortable stay.
Coming from Nevada where the hotels are only allowed 50% capacity and they only occupy every OTHER room, I was disappointed that I was put next to this unbelievably loud party . When I complained to the front desk at check out that we hadnt gotten ANY sleep, The gir at was so nice and helpful, telling me that I could call the general manager and probably get a comp night or a gift card for my problem. When I called, Lexi, the supervisor in duty basicallytold me that wasnt going to happen and pretty much blamed us for not calling security. We were there for a funeral. We wanted to decompress before a day we werent really looking forward to. We wanted some solice and rest. The best Western Seacliff Inn didnt give us that and were pretty insensitive to the situation. I will never stay there agin.
Nice and clean! The heated pool and attached restaurant are great. Great stay, as normally expected with a Best Western. The breakfast buffet that is included was amazing and with a family of 5 saved about 60$ on eating out that morning.I dropped it a star because there was no mention (that I saw) of the second story not having an elevator. It was stairs only. That wasnt an issue with us but normally second stories that are indoors have elevators. And by the looks of things, all of the 2nd story rooms are stair access only. It makes since, as having a different elevator for each building would be crazy (It looks like a bunch of small apartment buildings). It is very cozy though with all paths connecting around the pool to the koi pond and then the resturant. The landscaping is also very pretty.I will stay here again.
The location is great. Breakfast is satisfactory with scrambled eggs, potatoes, sausages. Quality of sausage and potatoes just so-so. The rooms are clean. Staff is pleasant. We will problaby stay here again.
Over priced, inattentive staff, no breakfast. Also entrance and buildings lack adequate signage. Not up to bw’s usual standards. I stayed at 3 bw motels over this past week and find the Seacliff facilities lacking.
Friendly staff and friendly service. Good clean rooms, and good location. The pool can be busy at times and the guests can be rude and only think of themselves, acting as if there’s so one else there.Restaurant is good, and the breakfast is really good.
We were up in Aptos to celebrate our daughters wedding. The hotel was 1.2 miles from the venue, which made it very convenient. BW Seacliff Inn was a very nice hotel, beautiful grounds and all the kids enjoyed the pool and the breakfast. Would highly recommend it to others.
We only stayed 1 night but was very impressed with their bar/lounge. I did not go to the complimentary breakfast buffet but my husband did and brought me back some food. It was delicious. I would recommend this hotel if visiting this area.
I loved this place! The WiFi was fast and easy to connect to, the breakfast was good, it was clean in the rooms and around the property, and the staff was friendly. Loved the little koi pond and the the shelter near the pool. Great experience overall.
When i tried to ask for upgrade of my reservation. The assistant manager gave me hard time. They told me that there is no available room for the rest of the week. It’s fully booked the whole week. I checked it online they have tons of available rooms. She was very rude no customer service. And she told unless I’ll pay the full amount then I’ll get what i want. I used my rewards points. So, by using rewards point they won’t upgrade you unless you pay the full amount. I’ve been staying at BW and i never had any kind of issue for now. Except this one in Seacliff CA.
Hotel was great! Pool and hot tub were fantastic, love that there are rooms that face the pool area with easy access from patio. Bar and restaurant staff were great. Staff at check in could be a bit more friendly.
Nice atmosphere with multiple low buildings kind of like cottages all around a central pool and hot tub area. Great restaurant had a live band the night we stayed. Solid complimentary breakfast.
Great hotel, good price, really close to Seacliff State Beach. They have an awesome free breakfast. The outdoor pool area is nice too, and you can order food and drinks and have them delivered to the pool.
Great hotel. Great location, 15 min walk to Seacliff Beach or 5 minute drive. Exceptional complimentary breakfast, not just continental. Great resturant on site with delicious food. Fantastic that you dont have to go elsewhere to eat. Great drinks at bar also.
We really enjoy this hotel, having stayed here on several different occasions. It has a very clean, lush atmosphere, plentiful parking and great service which keeps us coming back. Prices are generally very reasonable, rooms are very well appointed. Hot breakfast and Wi-Fi is usually included, but this maybe be rate dependent. Some rooms near and facing the pool may not offer the same level of serenity as others due to the other patrons enjoyment of the swim and soak facilities, so check the room map when you reserve or check in. Some rooms have direct exit to central pool area, others have a balcony overlooking it.Breakfast buffet also has al fresco garden seating, a nice bonus.Be aware if you are not from this area, this is not an ocean view (or even near) hotel.
Spacious, comfortable room. Beautuful setting, with outdoor lounge, live music and Koi pond. What really impressed us was the 15% discount to compensate for the noisy family upstairs. The kids ran around and pounded fot nearly 3 hours staying at 7AM. We complained twice and the nose finally stopped. We will definitely stay again.
I was there in the evening with some friends after a wedding. The ambience was lively and the crowd all seemed to be having a great time over drinks, with music, etc. The bat area is classy and there is a nice outdoor area as well with a large Koi pond with multiple fish that come see you from under the bridge.Overall, I enjoyed my brief visit there, but again, I was only there for drinks and did not have spend the night there.
This hotel has a good location--its a short drive to the beach. The interior decor of the room is pretty dated. The complimentary breakfast had a decent variety of food.
Lovely place... we had a great stay!
I stayed at the Best Western Seacliff Inn for a total of 8 nights while on business. From the moment I made my reservation to check out the service was outstanding. Everyone from the front desk staff to the restaurant and housekeeping employees. They were all friendly and professional. I travel a lot and probably spend an average of 8-12 nights in hotels every month. My stay at Seacliff Inn was by far one of my most pleasant experiences at a hotel! I would highly recommend this hotel if youre looking to visit the Santa Cruz area .
Enjoyed a 3 night stay at this clean, well maintained hotel. Excellent service and value at a reasonable price, and very well located for our needs. Well definitely stay here again since we have family in the area.
Nice hotel. The rooms are spread out amongst a couple of different buildings. Rooms are average size. My room had a outside patio accessible by sliding doors . There is also a restaurant on site serving breakfast and dinner.
It was accommodating and comfortable, it had the bare minimum of ammenites though, but free breakfast and a koi pond. Very nice bed and staff. The breakfast was not very good and the coffee machine in the room was old and the coffee was very strong. But all in all it was a nice place to stay.
Very nice hotel and grounds near Aptos, California and Santa Cruz beaches. Quiet with nice charm and service. Breakfast dining area in lodge type setting with view of green grounds. Nice pool area. Rooms were standard but very accommodating and clean.
Meh... Theres no sea or cliff to be had. There is however a freeway that is pretty respectable as far as freeways go. But when my wife say Sea Cliff she naturally assumed it was on the other side near the water, it is not. So, 2 stars for that. Change the name to Best Western Freeway Inn and Ill change it to 5 stars. Oh and theres the no dog policy which knocks it down to 1star....
Super cute family style hotel with a great outdoor pool and hot tub. Close to Santa Cruz but away from all the chaos. Wed definitely come back and the breakfast buffet included in the price of the room made it extra value worthy!
This is a really great property with a really great staff. The property is very well maintained, and there are numerous shopping/dining options nearby. The multi-building layout and size of the property is a refreshing change for business travelers who might be working long hours, as there is plenty of room to stretch your legs during off-hours.
The rooms are nice & clean,very pretty they dont even look like motel rooms. Really comfortable staff is very helpful and friendly.
Fantastic Best Western! Nice rooms, great breakfast, nice resturant and bar attached, very pretty landscaping and pool area, and very friendly staff. Would definitely recommend and would stay at this location again if ever back in the area.
I am a double amputee ... I also built Hotels for a living, before my accident. I know how hard it is for your staff to keep a roll-in shower room clean/dry and not smelling musty ... Great Room!I stayed here, before my accident ... and Ill stay anytime were in the area.Your entire staff does an excellent job ... and your campus is accessible to the handicapped.Thanks for a Great Stay, at the Best Western, Aptos, CARobert
This is the best BW I stayed up to now. the room is very clean and comfortable, the service team at reception, bar & restaurant are very friendly. the buffet breakfast is very good , I definitely will stay here again if go there again.
It was a nice place to stay. The buffet breakfast in the morning was amazing! Staff was friendly. Rooms are kind of small but not too small. I recommend it. :)
Overall, it was a pleasant stay. Minus one star for a receptionist with a snarky attitude at check-in. Restaurant was great, room was clean. The grounds were clean and well maintained. I give this place an A and I would stay here again
The landscaping, pool area, coy pond were all lovely. We spent nice times on our patio area. The room was very comfortable and clean. I loved our stay here.
Best hotel breakfast around! Great value, good location, beautiful landscaping and yes, the breakfast is excellent for a hotel of this type. Only complaint is that the rooms arent very soundproof and noisy neighbors can be heard at times.
Enjoyed our stay at hotel. The grounds are beautiful. Loved the restaurant and bar. I do feel the hotel rooms need updating and better function. Had trouble with WiFi service.
Nice staff but Outdated rooms dirty towels/sheets the Heater and the AC are really loud can keep them on at night walls are really thin you can hear the other people on the other side funky smell
This is one of our favorite places. It boasts a great menu for dining, a lovely koi pond for a romantic night, and comfortable, reasonably priced suites. We celebrated my birthday with friends in Severinos, last month. We might even get remarried there, next year! If youre looking for romantic ambience, excellent live music, great food, and a comfortable room; go to Best Western Seacliff inn / Severinos. Fall in love, again.
Great value. The hotel offers a hot breakfast, a fun pool/jacuzzi area, and a restaurant with music on some nights. Some guests had margaritas sent down to the pool. Very good experience at this hotel.
Outdoor seating is great... Food is usually good, but I have had a few meals over the years that were disappointing, and got no reaction when I let staff know. Happy hour has a fun menu.
Breakfast was a full item, meat, eggs, pancakes, waffles, ect. clean tables, staff tried to fine best rout for my return home, knight clerk not the top of the staff, but she certainly tries.the place is beautiful outside., lights, bridge, pound, fish, pool, tables, walkways, lots of parking, would recomend, and stay again.
4.2 (199 comments)
Review №1
2022-04-12One of the better hotels Ive been in! Would be nicer if there wasnt constant renovation, but theyre expanding and staying on top of their clean game!!Pretty views, lovely fountain and even a tasty restaurant!! The bartender Benjamin is easily one of the coolest and nicest guys Ive seen in the bartending industry!! Very encouraging and sweet~The pool is nice, hot tub is a little small, but it works and spacey enough!! They have gender neutral restrooms which is important to me.Love this hotel and would most certainly go back!!
Review №2
2022-05-09Definitely will stay here again. Rooms were clean and spacious and bed was extremely comfy! Quiet and relaxing atmosphere and didn’t seem to notice much outside noise for our room. Outdoor patio was a nice surprise! Very happy with booking here and will stay again in the future.
Review №3
2022-02-01Positive: Customer service was excellent. The grounds were beautiful and immaculate. The hotel is getting some major renovations right now, and our room looked brand new. The pool and hot tub were excellent. Top customer service. Negative: $10 parking charge is new and odd
Review №4
2022-06-04Its a really nice hotel, the restaurant was good quality and pretty good prices 2 beers and a big burger for about 40 with tip included. The bartender was attentive and efficient and the service was fast. The room had a sliding glass door to the pk lot so unloading was easy and the view of just the landscape was beautiful.
Review №5
2022-06-07The place is clean and renew.The front desk person was not very communicative or helpful. They also charge you 10 extra dollars if you have a car which of course you need a card to get to that hotel. Our room was clean and renew but the AC didnt work. They offer us switch rooms but it was really late at night so we ended up staying in that room.Price $145 night
Review №6
2022-06-27Great location, rooms were nice, neighbors weren’t noisey, beds were comfortable and our room location was downstairs and very convenient, restaurant was great, only complaint is the cleanliness. There was beer and garbage in the fridge, the trashes were not taken out, the toilet paper roll wasn’t filled, there was black hairs in the shower, and the floor was dirty. And they only gave us one cup for the coffee. Would stay here again but hopefully they can hire better housekeeping staff.
Review №7
2022-04-26Positive: Nicely designed. Good layout. Great grounds and nice pool. Hotel was good as well with a great outdoor seating area. Negative: Sound insulation between rooms was horrible. Very loud. We had a bad nights sleep because of rowdy neighbours at night and loud families in the morning with kids. Outside of the noise, which was a real problem, it was a great hotel.
Review №8
2022-06-27Room was clean pool and jacuzzi area was really nice, beach was really close to hotel. Stores and other places like coffee shops within walking distance. I took my son and had breakfast at the beach room was beyond my expectations!
Review №9
2022-03-20Stayed here last week for a quick trip with my son. I was given a room key at check-in that was already occupied, sooooooo embarrassing! Make sure the front desk checks your first and last name when you check-in, otherwise you might end up like my situation. Good thing whoever was in the room was just sitting on the bed. The next room key luckily no one was in the room, but we didnt have a remote control for the TV anywhere. I called the front desk (same person who gave me an occupied room) and she said she would check for another remote control. She called back 10 minutes later, sorry we dont have any extra remotes according to maintenance. What? They could have checked another empty room for a remote if this was true, I find it hard to believe a hotel doesnt have extra remote controls? The hotel obviously has had some recent upgrading in the rooms, looks nice overall...but my room 630 has spattered paint on the tile floor, the full length mirror is right up against the wall in front of one the bed. How are you supposed to look at your yourself, stand on the bed? Theres no room between the bed and the full length to actually see what you look like. I also needed to iron my clothes, there is an iron but no ironing board in the closet. The bed was comfy/clean and there were plenty of towels. Other than that, Im not sure if I would ever stay here again, even though its Hilton Tapestry and Im a Hilton Honors member. Dont just upgrade the walls & floors, upgrade the service here. Thank you.
Review №10
2022-06-12I stayed here one night and found it to be one of the more reasonably priced 3/4-star hotels in the Santa Cruz area. Nice hotel close to Seacliff and New Brighton beaches, and conveniently located off Hwy 1 @ State Park Drive. My room was very nice: modern interior, comfortable bed, nice shower, and all the basic amenities. Quite a few streaming options, as well. Theres a restaurant and pool onsite.