Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
The service department was excellent. Everyone was helpful and friendly. Francisco is a star in customer service. His lunch was late because he picked me up and i really appreciate it. He said its important that his customers are taken care of first. He really preaches what he says. Had some stuff going on with the business office since Dec2021. Unhappy they really dropped the ball. Would not purchase another vehicle from there. So far we have bought 2 cars from there. It wasnt much $ but what if it was. Cant trust my business with them. So unsatisfied with business office. Manny was helpful in figuring things out. He did his part but still left very mad.Damage was done husband very upset. Be careful check everything you signed even your car fax and make sure vehicle didnt have any incidents in the last 6 months. Purchased a car in 2017 no incidents and there was yrs later to find out. They said it was in Carfax paperwork got home and verified and it wasnt.That brought down value of vehicle even more when trained back in. They took forever to process cancelation of Gap insurance because they didnt find in new system my husbands info. No call, no mail or email.Calling the bank to figure out if it was really taken care off or they just cut a check to cover something. Never again invest with themMy cars are great. I love GM Chevys so far got 3. Truck SUV And mini SUV
Took in my truck to get service for Airbag light someone put an extra 100 miles on the dash, didn’t get no updates while it was there for almost 3 weeks, they stated parts were on back order then stated parts where discontinued after the 3rd week has passed, then they tried Offer A Up sell on used parts no thanks, I have a warranty . Advisor needs for more customer training , overall will never go there again, better off to a mom and pop shop, he couldn’t answer why someone put an extra 100 miles on the truck.? Sounds like they take cars on joyrides , will be looking up the data on the gps in my truck to see where it went ,Advisors last name was Lopez by the way..
Each time I stop for service the service I feel so good.They make me feel good and explain every thing they do and what needs to be done in the future.I plan on buying my next truck from these people.
Kini Sanborn has a great sales management team as well as a great service team. We have been coming to Sanborn Chevrolet for the service of three of our GM vehicles for over 20 years now. Last weekend was the first new vehicle purchase we have ever made with Sanborn. We have gotten to know Kevin Middleton over the years as one of the Service Consultants that always greeted us, however, Kevin now is the Commercial Account Manager in the front office. I happened to call up Kevin to discuss trading in our GMC Yukon as we were looking to purchase another SUV and he offered to provide us a trade estimate within the hour. When we arrived, he took the keys to our Yukon and gave us keys to a brand new 2022 Tahoe on the lot to test drive while we waited for our estimate. Upon our return, Kevin provided us a fair trade-in price to buy our Yukon and worked with both the Sales Manager Mike Castrucci and General Manger Corey Abel to offer us nice dealer discount and a helpful GM Manufactures discount on the sale price of the new Tahoe. Unbelievably, they were also able to get us a very low interest rate to seal the deal. Finance Director, Justin Prasad, was thorough and professional in explaining our financial obligations and all warranty issues. Kevin was fantastic from start to finish and I would highly recommend seeking him out if you are interesting in the purchase of a new SUV or Truck at Sanborn Chevrolet. Kini, thank you for staffing this sales team who are able to carry on the torch of what your father built for many years. Your crew has earned another loyal customer !!
From the beginning to the delivery date the sales team was receptive to my needs and were patient with my request during the ordering process.
Sad to hear they let go the collision center foerman John Portcheller whos been a major contribution to their success, a loyal employee contributing many extra hours. John has worked there for over 20+ years. Cant belive this company has no loyalty at all, especially during these times. John absolutely knows best when It comes to collision repair. I personally referred 5+ customers who bought vehicles there because of John. Ill be sure to let everyone I know to go somewhere else now including myself. Sanborn you have lost my respect and business. I will never buy or have my car serviced here again.
Contacting Sanborn Chevrolet was a breath of fresh air when it comes to purchasing a new vehicle and has changed my perspective of all dealerships are the same.I was contacted by Sales Rep Jake Stewart. He was pleasant, gave me accurate information, his character was truthful, and he listen to what I was looking for in a new vehicle. Made my experience simple and easy as he heard my wants. Thanks Jake.In addition to finalizing my purchase, I met with Justin Prasad, Finance Director who witty sense of humor was enjoyable, had patience when communicating contract details, listen and provided warranty options based off my needs. Very respectful when answering the million questions I had. He made my experience stress free in finalizing my contract and warranties. Thanks JustinAgain, thank you both for the experience I had with purchasing my 2021 Chevy Blazer. As I will be a returning customer for my future purchases.
Everyone was so polite and attentive. I usually go to Stockton and won’t after coming here. Lodi is my new home dealer. I felt like family and not just any old customer, and that was with it being my first time here!
We were told nothing is dripping and units in question were wiped off. When we got home my husband cleaned up oil completely and parked the truck. I went out Saturday and backed the truck out of the garage and immediately saw more oil on the floor. Obviously something is wrong. The truck had been in for oil change 11/23/2021 before we had the brake pump replaced on 11/29/2021. THERE IS A PROBLEM!
Staff is friendly and efficient!! Made car buying painless and enjoyable. Love the laid back attitudes of everyone we encountered. Wish all dealerships were like Sanborn
Sanborn was only one of two dealerships that I found in Northern California not added markup to the msrp. My salesmen responded to my emails in a prompt manner and actually emailed me on his day off to advise me a vehicle I wanted to purchase was at the dealership.
From the order process to delivery was flawless. Entire sales team on point. I worked with Service and parts departments too. All top notch.
The young lady at the counter is very helpful.You should really let your customers know when you raise your price. Not let them be surprized at check out
Very smooth and easy experience from the moment I dropped off the truck to the moment I picked it up. Thank you Albert for making everything go so well.
I remain very happy with the service I have received from Sanborn Chevrolet. I am always treated very well and enjoy dealing with Andrew. I also take advantage of your ride service and really enjoy your extremely friendly driver. He is without a doubt one of the best supporters Sanborn Chevrolet has. I hope he is being compensated for his excellent service.R. Glenn Lucas
I arrived at 6:40 AM and staff opened up at 7:00 AM. The service department greeted me and started the P/M process. I am a regular customer and have been in the dealership for other needs as well. The service work was performed in a reasonable time without any delays and everyone was helpful.
Once money taken and paperwork signed, no effort to accommodate me getting second key at all (3 trips back to dealership to obtain)… had to air up a tire upon taking possession of vehicle, then repaired “low tire” warning about every 3 days.. nail found in tire… dealer would not repair, replace it even discount any replacement ($385 tire)..SPEND YOUR MONEY SOMEWHERE ELSE
Absolutely best service in the area.The service team is awesome, prompt and extremely professional. Even when I was running late at work they offered to bring my truck to me to help me outThanks Cory and teamJay.
Service was outstanding and staff was very friendly. I witnessed the quick lube Manager find a towel for am elderly dog of a customer to lay on. It was an outstanding sign of compassion in todays me world. ( kind gentleman with the white hair. I have dealt with him for years.)
I purchased my truck on 20220115 and I have still have yet to recieve my MSO for my vehicle so I can’t even register it yet and Mike in sales has been no help what so ever. The only other person that I was in contact with was Jason Durbin and he did a fantastic job and answered any and all questions that I had.
We purchased a 2021 Chevy Blazer Redline edition. Our salesman Jason went above and beyond for my wife and I. He talked us through the process and helped us understand all the features of our new car. Manny in finance was also very helpful and friendly. Weve never had an easier time purchasing a vehicle than we did at Sanborn. Were definitely coming back!
I needed to purchase tires for my Daughters Buick Regal and had contacted Jason and Andrew at Sanborn Chevrolet in Lodi and not only did they offer me great service but they had kept their word on pricing and the staff were very professional and friendly. They did a great job on my daughters car so I am very satisfying on their impressive service , I highly recommend them for anyone who needs service or just needs to ask simple questions as they are very good in what professional service I had experienced.
Andrew the man at the service desk really hooked me up with the special policy! Thank you so much!
Went to buy a car. Test drove the car. We wanted to buy it. We where there first to buy the car and they sold it to another person. Beware they will sale it to someone else.
If you’re taking your car, do not get service representative Andrew. He is the absolute worse and doesn’t get anything done for you. Absolutely ridiculous. And even if they’re keeping your car for a month they don’t care to give you a loaner because “they sold them all”
There are items in my Tahoe that I wasn’t allowed to purchase due to Constraints stated by the dealer. Also, I received the wrong rims and dealership is telling me they they are the right rims and there is nothing they can do. I have photos of what I ordered and after photo of the rims that are installed on my tahoe
Took my car there for repair left with a blown motor worst place ever took my money and won’t make it right or help out I would not recommend unless you want a broken car and to be robbed a not to mention I’m a singleMother just trying to make it
Long line, had to request the lube tech to lube my chassi after they pulled my truck out, saying they didnt lube it. And they werent told to lube it.. very disappointed.. prob wont go back..
Excellent customer service! Come see Terrie and let her get you into your dream car today! Customer service was nice and didn’t feel like I was being attacked by the “sharks” when we walked in to look at there inventory.
My salesman Jake made the entire process very easy. At a time when most dealerships are marking up vehicles $5-10k, Sanborn Chevy did not do this and was very transparent with their pricing.
I took it in for a transmission shifting problem, it was “worked on” for a whole week. It came out the same if not worse. I can’t afford to take it in again and be left without a vehicle.
Once I called back after calling the first time a month ago when they took my info and said someone would call me the next day I got an appointment right away and Cory was very nice and easy to work with
So the part I needed to get repaired needed to be ordered. At the time of the order I was told it will take 3 to 5 days, I waited 2 weeks. I thought that mail issues are out of their hands, so I gave them another week. Still no call saying the part was in. So I called and Andrew Angeles (according to the card he gave me), I also called the dealership first, no answer so I called the cell phone number on the card. When he answered he was very rude, did not let me finish my sentence when I called. When I was finally able to speak again he realized that he was the one that placed the order and realized that they had the part in stock. I don’t know if it was because a warranty repair or a bad day. But I was able to schedule an appointment for another day and I stressed that I needed a ride at 1030 am because I was on my lunch break and he did not have the ride ready. I was late getting back to work. The mechanics did do a good job, I have no complaints about the work that they did. I had also asked them to take a look at my breaks because I heard screeching and they told me that the break pads had 8mm of life left and that GM installed the breaks and nothing was wrong with them. That they are made like that. I asked if I could get another type of break pad but was denied due to GM making that specific type for my vehicle. I asked for a solution to my problem and was told that there was nothing that could be done. I was then handed a print out that said that it is a known issue due to semi metallic pads. I asked for ceramic pads and I was told GM doesn’t make them so they can’t install them. If i have to pay for them it is no problem, I just don’t want screeching breaks I said and I was told they could not do anything about it.
We bought a trailer in Lodi, and were going to tow it home, to San Diego. We’d only had our 2017 truck (that we had purchased elsewhere) for two weeks, but when we hooked up to the trailer, we discovered a wiring problem with the truck. It was a Saturday, but Sanborne’s service dept. was still open. Andrew, the Service Manager, offered to help us troubleshoot the problem at no charge, and even crawled around under the truck with me. Unfortunately, the problem turned out to be a failed fuse block, so we were unable to get it fixed that day. Andrew got us in first thing Monday morning, and out the door in the early afternoon. We weren’t local, we didn’t buy our truck from them, and they could easily have put us at the back of the pack. Instead, they did everything they could to help us, and fixed the problem quickly. We are very appreciative
The service team is great. Took my truck in for a brake concern they were able to diagnose it to a dust/debris issue explained to me I had plenty of brake pad and rotors looked great. They didn’t try and up sale or take advantage of the situation.
Extremely rude and unorganized. We took our 2020 GMC in for service at the service center and informed them we were traveling cross country with an airstream. They sent us over to the quick lube and said they could do the full checklist. Two days later our check engine light came on and we went back to get a diagnostic. They took the car and gave us no details. When we called they were extremely rude and said “I can’t predict the future” to even let us know if our truck had been looked at. I asked to speak to a manager when we showed up and they just kept giving me the run around. If I could I’d give half a star to the service center.
Quick! Nice! Professional! Thank you, definitely will be back.
The service seems to be good, however I left my car there for two days and not once did anyone call me to give me an update, an estimate, any information about what was wrong with my car. I called four times to get some information, and three of those times I was told someone would call me back, which never happened. Finally, the last time I called I was able to speak to someone who had info about my car who said it was ready to pick up. Luckily I had another mode of transportation and didnt have to figure that out. I would rate the customer service and communication a zero, my car seems to be running fine now so 5 stars for fixing it.
Everybody was helpful from the first time we step in the dealer towards the beginning in the end deal and finance transaction I think you should relate training the right way kudos
When I got there service representative wasnt friendly. When I brought up other things to be added it was a complete no. There was no in between. I had to follow up with the status of my vehicle up until the day it was fixed and ready for pick-up. When I picked it up I continued to inquire about a feature being added to my vehicle and was told that my representative would contact me Tuesday and I have yet to hear from him.Im very disappointed in the service at this location. Ive had service at another location and have never once felt like I did at your location.
The people I talked to were very nice. First service of my vehicle went down smoothly. It was a good experience. One thing they could improve on is the car wash/drying but a free wash is always good.
Pretty great service! Had the bumper on my car replaced after having been rear ended. They said they would have it finished by the end of the week, and then they ended up taking a few days longer. Thankfully, they paid for a rental car to cover those few days over their promised finish date, which was great since I had been counting on having a car for the weekend.They did a great job fixing the bumper and trunk alignment on my vehicle!
Sanborn Chevrolet was extremely helpful in all regards. Daniel, our salesman, was very knowledgeable and professional. I will recommend him and Sanborn to all my family and friends. They have a customer for life now.
In general, it was just an OK business transaction. I wouldnt say it were outstanding. Didnt want to offend you guys in anyway but my experiences with Stockton Toyota and Lodi Toyota were much more satisfying. I didnt feel like I was sincerely valued as a customer. Furthermore, your associate(s) did not go through everything thoroughly as people at other dealers do. I was referred to your dealership by Costco auto program. I remember when we purchased the Toyota FH cruisers, the associates there did show me the MSRP as suggested by Costco (Tip: View the manufacturers invoice and MSRP for the vehicle you selected so you can see how much you saved as a Costco member!). In any event, I truly hope that our future customer-dealer relationship would encourage me to refer other friends to do business with you.
My wheels look terrific! Mike Glover comes to the dealership one day a week to polish scuffs from wheels and he did a great job on mine. Thanks so much for the service and reasonable price for the work. 🚗
Very pleased with our experience. Bought much more truck than we intended but the price was right and we like it :).
The service department is where I went to. The service was good and helpful. The prices are a bit higher compared to other shops. The repairs were good and I had no problems. They can get a lot of jobs so sometimes I just drop the car off.
I have been using Sanborn for over 15 years for vehicle maintenance and oil changes. I am always satisfied with there work. Oil change prices are to high and now pay extra to have tires rotated. This may cause me to select new shop for my business.
Im actually surprised to see the amount of positive reviews for sanborn chevrolet. I was in there the week before Christmas to buy a truck. Daniel was the salesman I dealt with, he was alright. The sales manager, Mike,, was very rude and unprofessional. They got the mileage wrong on my vehicle and when I pointed it out to him, he got an attitude because he has to rewrite the contract. He didnt speak to me the entire time unless he wanted me to sign something. Not to mention the finance team was rushing the sales process because they had other customers possibly lookin to buy a car. They cashed my down payment check twice, leaving me with absolutely no money in my account. This place has been a disaster to deal with from day one. I will NEVER return, or refer anybody to this place. The only reason I gave 2 stars is because I actually like the truck I bought from there. Other than that, terrible experience. I was treated like a little kid the entire time.
Special shout out to John Portcheler and John Berwick, the crew at Sanborn is, in my opinion, the best in the business, I am very picky about my 2006 GMC truck, but every time I have taken it in, it comes back in perfect shape and in a timely manner. I would recommend Sanborn Chevrolet to anyone.
Everyone was friendly, polite and made us feel comfortable! Corey, Mike, Linda, Erick & the Financial guy, whose name I cant remember right now were great! Thanks to them for everything!
I took my 2010 malibu to Sanborn chevrolet because the Check engine light turned on and ny car went into a power reduction mode. I was afraid to drive it, so I towed it there. After I payed $804.83 in parts and $850.49 in labor. They said it is fixed. So I drove it to work that morning and everything was fine, on the way home same thing happened, chk. eng. and power reductuon. So I took it back the next morning, and got a ride to work from a friend. They called me that afternoon to tell me my car was ready. So I picked it up after work. Sure enough same thing happened on the way to work the next morning. So I drove straight to sanborn after work in reduced power mode. The next day the mechanic told me I need a new thermostat and it would cost me $500 but he would only charge me $300. I cant pay any more money to have you shotgun parts at my car. So I went to auto zone and bought a $20 thermostat and installed it my self. A few days later check engine light, power reduced mode. I am driving on expired tags and u need to smog which is impossible when the check engine light keeps comming on! What am a supposed to do?
Service Department:This Chevrolet dealership has restored may faith in the service centers for the brand. My service representative, Andrew, was courteous and knowledgeable concerning my nearly brand-new vehicle. I had an appointment for 8:00AM and I had my vehicle back by in 45 minutes. They didnt have the part in stock, but promptly ordered it and got me on my way.The part was received two months later and my vehicle was repaired almost immediately by them. Two months is a long time, but I figured it must have been due to the delivery driver strike and supply chain issues. I would have appreciated a call sometime during the wait to let me know they hadnt forgot about me since it was an extended period of time (This is why I took a star), but that was my only issue.If you, like me, are highly vigilant with a vehicle youve invested $30,000+ in then youll be relieved to find service here if you are in the San Joaquin area.
The quick lube team was well beyound great as i received my oil change. very friendly, quick and a free car wash was more than expected. thank you, and i shall return with my other cars to your business. Dan Funk
I used their body shop. Ive had to have my car repaired twice now. Always have had great service. Very friendly office staff, and they my car looks almost brand new. They do amazing body work, and their paint matching skills are exquisite.
Kevin, and Brad are very rude. Its terrible and when you get mad that theyre rude. They will hang up on you. And they fix your vehicle with generic parts. Do not recommend at all. Even the service manager Robert is rude and hanged up on me. Thinks he can run the business the way he wants. I hope corporate or what ever boss he has will listen to the conversations him, his staff, and I had when I called today trying to speak with each of them to get my car serviced. Wish I would never gave them a dollar of my money in the past. They never even once fixed my car right. People do not matter to them, they need to change theyre music playing on theyre telephone line. I cant believe there still in business. With the way they treat people. Taking my business to another Chevy dealer to get serviced. Everyone dont go here go somewhere else. Or youll find out how these workers are running there scam place.Call on date. 5/10/19Called starting between 2:30 - 3:15pm.Called a total of 3 times between these times.
BUYER BEWARE!! This dealership does NOT care about you. I bought a 2018 GMC Terrain, under warranty still, and the sunroof broke. After three trips to Sanborn, it’s still not fixed. They have had to replace part after part after part. They never return my calls, or follow up. They clearly do not care about me or my car. I’ve been trying to get it fixed for almost two months, and I am still waiting for a call back from the service department. I am very disappointed, I will never return to this dealership or recommend them.
Disappointed!!! Drove 2 1/2 hours for a offer of $2,000 and they lowered it to $1,000. I felt like this dealership is ripping there customers off. I would never recommend this place ever.
Everyone was very politeI really love your driver Alfredo he was so nice and had nothing but great things to say about Sanborn reassuring me that I was in good hands.. give him a raise seriously! Thank you
I needed to replace 2 blinkers that I was told by another service shop was “too difficult to get to”. I’m in my last month of pregnancy and I really needed someone to do the changes for me. Sanborn did an excellent job streamlining the process between someone doing the lights, having another person check their work and another person processing my payment.
Typical car dealership. Sent photos of the inside and outside of my Toyota Camry and was offered $2000 to come down to the dealership to sell. Traveled an hour and thirty minutes and was offered around $500 along with negative comments in regards to the pictures that were sent. I wasted my time and felt like I was lured down to the dealership in order to make a bad decision.
San was my sales representative and I couldnt have had a nicer person!!! He is so very thoughtful and considerate. People like San are Diamonds and you are very lucky to have him!!!!
Excellent from start to finish. What an incredible experience. You have gained a customer for life. I will be back within probably a year to purchase again.
Mr. Robinson was knowledgeable, respectful, kind and keep me informed on the progress of my car. He was excellent from the time I placed my order until the time I drove off the lot with my new car.
I drive from Elk Grove to have my oil changed on my Malibu as I love the service at the quick lube lane , quick easy and friendly staff , that provides great customer service ! Thank you , Lauren
You had our pickup in your shop for 2 Full Weeks for a set of shock absorbers. For a mere $1489.23 I received a set (4) shocks which gives me the worse ride EVER. As you know, I am an old guy whose rides go back a long time so I know a bad ride when I see one. This is now the worse ride I can remember - and to think that I paid as fortune for it.
Our experience was amazing. No pressure, great deal and awesome customer service! This dealership stands by their word!!! Thank you so much! Ill definitely be back in the future!
My husband and I had a great experience buying the Tahoe of my dreams.Manny and the whole team went over and beyond to make us a great deal on my 2021 Tahoe.They showered my 33yr old special needs son with all his favorite things in the world. They gave him Chevy hats and posters of his favorite Chevy cars! He collects them.Thank you everyone at Sanborn Chevrolet for the best car buying experience on the planet!
This is the first dealership Ive ever dealt with and definitely one I will use in the future. They have gone above and beyond to help me and my salesman, Daniel, has been a pleasure to work with on purchasing my first new car!
I took my car in , they identified a fix that was covered by warranty, fixed the problem and I had my car back within hours at no charge!
We purchased our new vehicle with Terri, she was very nice and easy to work with. The SUV was having a battery issue... we took it to our local mechanic and the battery needed to be replace. Terri was kind enough to check up on us regarding the battery and sent us a check reimbursing us for the cost of the battery!! Besides that everything was great!! The SUV was ready for us upon arrival.
Terrie was awesome very friendly this was definitely my best car buying experience thank you for everything
These guys know how to take care of their customers. You may pay little more in repairs but I know they only have to fix my car once. They have steered me wrong. I can count on them to tell me the truth and not a story just get more money. They have saved me money by giving all the discounts that I qualify for and they are happy to do that for their customers. When I bought my used GMC Acadia from another dealer I also paid for a 3rd party warranty. These guys got the most use out of that warranty and saved me a lot of money. I have nothing bad to say about this dealership.
Very kind loving and humble and truthful amen
Fast, courteous, and friendly service. I was impressed that your techs came to tell me I did not need to rotate because the front tires had more tread this saving me money. Thank you
Worst customer service and financial department person I have ever experienced! They had my 75yr old grandmother sitting there for 7hrs to get a car they should have never sold to her in the 1st place when in the end they were going to take it back a week later, they were informed in the first place that she didnt have enough income on her own after her husband passed but they still did it just to reach some quota! We had to return the car now that 7hr + 3hrs of our time was wasted in total! The hole thing was ridiculous, the only reason she went down there was because we got something In the mail that said she was a winner of a new car,and the rest of the town got the same scam in the mail too!! They were rude and inconsiderate through and through. The one only person I want to give credit to for being so kind, helpful ,and respectful the hole entire time when no ones else was is a sales man there who I believe was from out of town but he was a really nice black man named Chris and I wish i knew more about him to give him props but I know Stacy from financing is rude and shes the one whos fault all of it happened because she should have done her job.
The day y car was damaged while parked. L took lt to Sanborn Chev.. knowing the repair would be done correctly The Mgr. gave me the estimate. John Berwick told me the day IT would be ready to be picked...up Great work like brand newAs usual good workmanship and service.
We have had our oil for our Chevy HHR changed at Sanborn Chevrolet for the last seven years for multiple reasons. First of all, they are always so nice when I take the car in. Secondly, they dont dilly-dally. They get the job done quickly and correctly and, up until the drought restrictions went in place a couple of years ago, theyd wash your vehicle for free! Lastly, whenever I dont want to wait for my car, I take off with a friend. When they are finished with the car, they park it for me until my return. Then when I get back, all I have to do is pay for it and Im out of there! Thanks guys!
I went to another GM dealership to get service and was very dissatisfied. Sanborn staff not only made me feel like a valued GM customer but where able to get GM to fix my out of warranty repair. They have gained a loyal customer. I highly recommend this dealership service department. They are fair and honest.
Very helpful knowledgeable friendly staff. Andrew was great and our shuttle driver also. I was a walk-in around noon and my vehicle was done before days end. Really impressed with Sanborn.
We were stopped for gas with almost 9 more hours in our trip home when our fuel pump went out. I called Sanborn and talked to Greg. They had the part on hand and got started within an hour when we arrived. We were back on the road in under four hours. Thank you Sandborn!
Would give a higher rating as I have taken all my cars here for a while but, today after the oil change I was driving down the highway and realized they did not close my hood completely. Luckily I was able to pull over and close it. Could have been a serious issue.UPDATE - shortly after posting my review i received a call from the dealership. They were very apologetic and assured me this would not happen again. I really appreciate them reaching out and being proactive. How one deals with problems makes a world of difference.
I have to wait 3 hours for a quick oil change, now Im not sure what a quick oil change is, I think a turtle move faster that this guys working in there, on top of it they couldnt do my tire rotation 😡 ridiculous, I will not recommend this place at all, go somewhere,
Didn’t want cilajet and somehow sales person sneaked, cilajet applied by service and left a lot of swirl marks all over truck. Very disappointing to see this swirl marks on my brand new truck
Lost a fuel pump in Stockton. Called Andrew, and he took care of everything including tow and transportation to complete our business trip. Major job on our Corvette was done before he promised and under budget. Took from service and drove 900 miles straight without a hitch. Great job guys...Highly recommended!!
Service was awesome, getting paperwork was too slow.
I contacted five different auto dealers to help me build my truck, a custom model that we want to tow our travel trailer. Manny and Mike at Sanborn Chevrolet were the only one who returned my call. Mike was amazing, even gave us insight on what to look for in travel trailers. Highly recommend if you want the best deal possible.
Earlier this week I went into Sanborn Chevrolet after having a terrible experience at another dealership. Terri Wilson at Sanborn was extremely kind, helpful and supportive in helping me navigate the end of my lease and the purchase of my vehicle. I highly recommend this dealership to anyone who is looking to purchase or lease. Stacy in finance was also extremely helpful and kind. The best of a dealership with sales people who genuinely care about working within the customers means...go see Terri!
Sanborn have the best customer service ever. Everyone was polite and they know what they are talking about. They treat everyone the same. I’m glad to have purchased my first truck here!
In my time of distress your staff was most helpful, making me less freaked out. All of your employees have always been very pleasant every time I have been there, I would not take my car to anyone else.
The sales staff was very friendly, knowledgeable , and accommodating.The facility was very clean and they were following all guide lines dealing with corona.A very good experience.
My car is currently in the collision center it is one of Allstates shops. Juan is who is helping me and has answered all my questions and concerns. I have not seen the final product yet but so far i am impressed with Juans level of knowledge and customer service. Will update once final product has been received.
I was in for service on my 2020 Chevy 3500 & had a wonderful experience with Greg & the service mgr Jason. Great customer service & thank you both!
Took my car for the first time to get an oil change and received the best service!! Very friendly and professional office. Thank you Brad and Team. Will see you again for all my future maintenance needs.
Very professional took care of my vehicle as soon as I came in to the dealership.
The service department here is a joke, if I could give 0 stars I would. EVERY SINGLE VISIT I have had more than several issues. Jobs were forgotten, did not get done correctly the first time etc.. I had to return 3 times to get a door mechanism fixed and was without a car for almost 2 weeks. I vowed to NEVER return here but had one more free service under my certified purchase which was about to expire and I needed an oil change. I called to make an appointment and was told I had to just bring it in. They told me to bring it in on a Saturday where they turned out to be closed for the holiday weekend!!!! I was missing work to be there waiting thinking they were just late. The service men in the car wash were working and advised me that the service dept. was closed but they’re the ones who do the oil changes anyways and that they could accommodate me. I was very appreciative until I ended up sitting on the side of the road with my dog waiting for a tow truck when my engine overheated on the way home from them not putting the coolant cap back on 😡🤬😡 will NEVER return and will make sure everybody I know knows not to go there.
Always helpful with letting me know what my vehicle needs. Friendly staff and clean wait room. Got me in and out on a Saturday morning. Thank you for the continued great business!
Great !I dropped my truck off on Wednesday after hours. Andrew had it back to me the next afternoon
Scheduled a appointment online for service but I guess the system only works sometimes. I had a confirmation text but it didnt show up on their end. Was still seen at the time promised so no issues
Awesome people, good service, and very friendly. They where willing to pick me up and drive me home if I could not manage a ride into the office, not many places would do something like that. They saved me when I did not have a car, and helped lowered my overall apr.
Thank you Juan/JR for you assistance today and helping me and my family out in the purchase of our new vehicle. We highly recommend Sanborn Chevrolet to anyone locally or not! A dealership that actually cares!
They are a great dealership. Our go to first when shopping for a new vehicle. Their service department is one of the best!
Easy in, easy out. The Sanborn staff were professional, pleasant and friendly. My vehicle was throughly completed within an hour. No problems.
The sales group at Sanborn Chevrolet are super awesome and so friendly. Traded in my old 2013 Volt for a brand new one and it was painless. In and out on a Friday was so nice!
When we first came to Sanborn to see what was on the lot for Tahoes it was raining but Terrie came out and offered her help we said we were just looking so she offered a business card and left us to look around. When it was time to be serious about what was wanted I went to Terrie and told her what I wanted my Tahoe to have. This was not a Tahoe on the lot so she sreached she found one but it had a few things not what was wanted. Then she found another one and it turned out to be beautiful. Thank you Terrie it was a pleasure working with you. And no matter what question I have she is more than happy to help, and she always has a smile for you. Terrie you were awesome Thank you Sandy Weaver
Went in for alignment, but still not 100% satisfied, car still not totally aligned, and now I need tires on a car I just bought in March of this year,
Took my truck in. Had to leave it overnight which I didnt like but they figured the problem out the next day fixed luckily under warranty. Thanks
My grandparents recently purchased a new 2018 Chevy Colorado from Sanborn Chevrolet in Lodi. They dont have email... LOL so they asked me to put this review on for them. My grandmother says this was the easiest car buying experience of her 76 years. My grandfather at 81 is so in love with his new truck he shines. Their salesman Manny Mora was never annoyed by their consistent questions. Manny went out of his way to find them the truck that they wanted, he got them the color they wanted, all the features they wanted, and did it seamlessly. Even after the car buying experience he continues to answer the phone and answer all questions they may have. My grandparents were so happy with their buying experience they brought their daughter less than a week later to purchase her new vehicle from Sanborn Chevrolet as well. My grandparents just cant say enough about how Sanborn Chevrolet, Manny Mora and his Finance team made their last car buying experience the best ever! Thank you Sanborn Chevrolet!
Received the type of treatment I have come to expect from the Sanborn Service and Oil change teams. Cant see any reason to not use Sanborn services. Kudos to Kevin, Brad and Andrew in service and Martin and his crew in the oil change services.
The collision shop is pro. Had a rear-end accident took it here to get it fixed right. They did not disappoint. Even the when the insurance tried to give me a used part. They declined it and put the right part on. Thanks guys excellent job.
I dont know if they are going thru service managers or what. First time I took my car there hands down the best customer service. Last time I was treated terribly. My recall they fixed still has the same issue. Cant get anyone to return calls after numerous voicemails left because you can never get a live person.
Very professional and friendly. Great experience!
First oil change. Service department rather nonchalant. All business. Made us feel quite unimportant. No greeting, no smiles, no explanations. Wont be going back there.
Pretty routine, I dropped off my truck and went to get breakfast, just as I was finishing breakfast I got a call telling me my truck was ready for pick up....like clockwork...good job Sanborn!
•Informational•Friendly•Best deal•Great servicePretty much you want to expect walking into a dealership.Thanks Linda and team!
Was a very pleasant and no pressure experience. Terrier, Mike, and Stacey were very professional and more than willing to make sure they could get me into the vehicle I was interested in.
The sales team was great, no hassle thats why I purchased with them.
The staff that work Sanborn are the best specially Brad at the Quick Lube he really took care of me and my car and the price he quoted was higher than the actual price so yes I will be back!
The only bad thing is that after the oil change and filter. While we were waiting for the paperwork to be finished. Another customer noticed that one of our head lite was out. This should have been checked before the Job was finished.
I like the quick lube. Good service fairly quick during non peak times. I have had mediocre to poor performance with the service department.
Always very courteous and professional to me and my family. I appreciate the kind atmosphere your dealership provides.
Not reaalt the dealership but the oil change place was very good!
Have been buying cars and doing business with Sanborn for several years. I buy all my business cars from them. Kevin always takes good care of us as far as service is concerned.
Price markup on parts is more the other dealers. They use remanufactured parts and pass them off as new. They did not put in all the parts I told them I needed. Needless to say $1000.00 later and my car still has the same problem it went in for.
You guys offer excellent service and also gave me a ride back to work when I dropped off my truck. Thank you!!!
Most excellent car buying experience yet!
I was helped by Corey. He showed excellent customer skills, & he also saved me money by offering discounts that I wasn’t even aware of!
Amazing customer service and knowledgeable
Love my car and love the staff! Super flexible, easy to talk to, and met every expectation. Thank you!
Possibly the worst service I have ever encountered has come from this popsicle stand.Kevin will try to void your warranty for 20 dollars.The managenent seems to be in on all of the little scams...Use as a last hope, if you need an emergency car wash or something.Like most GM cars today, theyre far from onshore. Cocky and lazy until further notice.Look up service then go in and see if any of those qualities exist in this shell of a dealership.
Very professional as always. My truck looked great. I cant even tell there was any damage. I highly recommend this shop!
Wow ,Im over the moon about my new 2017 Ford fusion hybrid, I drove from Merced to Sanborn Chevy in lodi to get this car,My drive home I got 44.3 mpg in my new car , thank you MANNY MORA for all your help in getting me the best deal. If any one needs a car please go ask for Manny he and his team or awsome!
Had a very good experience with everybody in service department.
They are willing to negotiate right off the back with no pressure. Willie Sanders was very friendly and listened to what I wanted and answered all of my questions.
Very helpful, spare tire was missing taken care of
Always great service! I have purchased two cars now at Sanborn and take them here for maintenance. Bruce in the in repair/maintenance did a great job!!
Friendly people, good service, but they were a day behind what they told us and it was over the weekend so that ment no car, but they got us a rental to cover it.
Great friendly people especially Andrew, is very knowledgeablea plus to the service department. I will be returning for future services.Thank you
Service was great got my work truck done before estimated date and all the staff was friendly, kevin was my service advisor for this visit
My wife and I came to buy a car and our first experience was horrible, than we went into Costco website and were able to get a discount, we decide to give another opportunity to Sanborn for our business, Terrie Wilson was the most pleasant, awesome kind person that help us out, made the first experience disappear, thank you Terrie and Stacey for changing our bad experience.
Always awesome! Great deals & great service
Associates were polite and helpful. Waiting area was clean. A great overall experience.
Great people and they did a great job.
John took care of my tailgate needing paint with ease. Price was fair and job done within the week.
Service dept outstanding...
I always have a great experience purchasing a vehicle from Terri at Sanborn Chevrolet. Highly recommend
Great service, friendly staff, reasonable price. Definitely coming back.
Friendly staff, easy to talk too,3rd new Silverado purchase in last 10 years, smooth transaction ,see you guys in 3 years
I enjoyed taking my car to Sanborn and I was treated with courtesy and respect
Love this dealership. I have been getting my parts from here in the last couple of years and will definitely buy my next Chevy truck through them.
This is the third vehicle Ive bought from Sanborn Chevrolet. I have always been very satisfied and look forward to doing business with them again.
Reccomend this place over chase in stockton. Prices are better staff is better. In and out in 15 minutes with a new key for my van
Am always impressed by your team expertise and collaboration. I feel like a vey valuedcustomer!
Servicing was quick and they were very accomodating
Very friendly place, stopped for an oil change and a proper oil change is what I recieved. Employees were kind and courteous.
Fantastic Service Department l!! Cannot say enough nice things about them!
Always get in and out quickly while getting my car serviced
I enjoyed the car show. It was the best one Sanborns ever had.
Amazing cars an great deals they convinced my girl into coping a whip
GREAT CUSTOMER SERVICE....!!!!....BRAD CROUSON took excellent care of us.Got our Air condition fixed immediately and got us back on the road...Thanks for everything!!!...GO COWBOYS!!!!
Sanborns customer service in every department is the best.
They have a Quick lubrication there. . . In, out no problems. . . Prices not bad either. . . $64.00. . . 👏👍👌
Great shopping experience, not pushy allows you to make your own decisions. It helps to do your homework first online
Justin provided excellent customer service.
Horrible experience. Truck still there and havent recieved a call back from the manager. Truck has been there for over a week and no answers..... Beware.
They always take care of us and our car, awesome customer service.
Hosted a car show to defeat Autism. Over 250 cars. Thanks Sanborn Chevrolet.
Always take care of my vehicle and gives me outstanding service.
Great experiences with repairs, maintenance and even body work fast and reliable
Sanborn always does an amazing job of getting my car taken care of in a timely manner!
It was and quick. The guys were very cordial.
Great service dept.lube, oil change and tire rotation at there quick lube shop....
Broke my key in half but they worked their magic and were able to make me a copy anyway. Thank you!!
The service manager Kevin is the most professional and caring
Bought a traverse. The salesman Willie was great. Very accommodating and helpful.
Best place to buy a car or truck. We have purchased 2 from them
Great experience very fast service very knowledgeable and believe it or not it was somewhat affordable
Got my first new truck here. Great staff
Gr8 services and the techs are also good. Be sure to say hello to Willie,he is the best.
Very professional and accommodating excellent place to do business!!
Great service as always! This is the only place I come for service. Great job everytime.
Love it when theres no sales men around can just look an wish at 430am
Extremely high quality service . Staff are knowledgeable and true professional plus courteous .Highly recommended.
The oil change was quick and courteous, got me out fast, Thankx!!
Very helpful. They didnt have what I wanted and they suggested other local dealers
Andrew was polite, knowledgeable, accommodating and efficient!
Always so nice and friendly. Willing to work with me
I thought I had bought a car brought it home now I have to return it after a week scammmm I swear so sad now Im carless.
Terrie Wilson and Dave... awesome did the process so fast ...good price and friendly was a plus
4.4 (199 comments)
Review №1
2022-07-26Andrew and everyone in the Sanborn Service Department are consistently friendly, informative and helpful each time I bring my vehicles for service. Communication is particularly important when facing a potentially expensive service or repair. Andrew does an excellent job of keeping me informed of the service status, is accurate, thorough, and professional. I also want to recognize Alfredo, Sanborns customer service ambassador and courtesy shuttle driver, who is always friendly, positive and a very safe driver. No one likes it when the check engine light comes on but I feel more at ease knowing the folks at Sanborn are there to help!
Review №2
2022-06-10Andrew in service didn’t treat me like I mattered. The part for my truck was back ordered for several weeks, which I know he has no control over. However, treating me like a customer is in his control. I would leave calls asking the status of my truck with my name and number and wouldn’t get any call backs. I stopped calling his specific line and called the general service line and only then was I able to get a hold of him and get a status on my truck. When I got my truck back I wanted to order a new key fob because I had lost my old one. I told him I was part of the Portfolio 5 service program. He denied that I was and became almost belligerent. He told me to go in to the main showroom and to speak with Justin. Justin looked it up within seconds and confirmed that I was part of that program. I asked what I would need to do to open a claim. He said I just needed to go back to service and that Andrew would open it. I went back to Andrew with the information and he told me i needed to open the claim. I told him that Justin said that Andrew was supposed to open the claim for me. Andrew confessed he wanted me to do it because he had filed one earlier for another customer and it was a difficult process and that he didn’t want to go through it again. I refused and said that it was his job. He did it then begrudgingly. When I was finally able to drop off my truck to be programmed with the new fob it proved to be an issue as well. I was told that it would be a two hour process. I dropped off my car at 8:56. I called and left a message for Andrew at 2:27 and got no call back on the status of my tuck. I called again at 3:21 and was transferred to Andrew’s desk by another service agent; he wasn’t there. I called the general service number again at 3:34 and was told that my truck was completed hours before but that I wasn’t called because Andrew hadn’t submitted the documents yet. Andrew made my experience at Sanborn horrible. I don’t want to ever work with Andrew again in regards to anything with my truck. I’m not even sure if I would return to Sanborn again other than to get any issues dealt with in regards to my portfolio 5 program. Before Andrew I would have recommended Sanborn, but now I don’t think I would.
Review №3
2022-06-03I came to the dealership to get my Chevy equinox the 100,000 mile service along with any other general maintenance. Andrew was the one who helped me through the whole process, they got it all done in a timely and reasonably priced way. I love my car again. Would definitely come back again.
Review №4
2022-07-12Scheduled an appt for our 5500 AFTER our dealer (who doesnt work on 5500s) called their service dept to confirm that they work on this size truck, and I also spoke with service to give them the trucks details. We show up for our appointment after driving 2 hours (with diesel $7 a gallon) to get there and they inform us that they dont work on that large of a truck. They should train the people who answer the service department phones to actually know what type of trucks they work on. Ridiculous. We were in need of a good diesel mechanic for our other trucks, and our friends are always looking for recs but we will be steering clear of Sanborn.
Review №5
2022-07-28Our Colorado died suddenly on the highway 5 hours from home. Had it towed to Sanborn about 3:00pm and they were able to shuttle us to a hotel nearby. Picked us up the next day at noon and had us back on the road! The hotel ended up costing more than the repairs! Can’t say enough about how fast & courteous their service was. Thanks guys!!!
Review №6
2022-06-28I was in need of options to extend a warranty for our vehicle. I was put in contact with Justin Prasad from the Finance Department. Justin provided me with which options were available, and which options were reasonable for the vehicle. He also informed me of loyalty programs for our benefit and gave us a convenient timeline to process our selection. Justin is professional, realistic, not robotic, and provides a no hassle experience.
Review №7
2022-06-28We had an excellent experience with Sanborn. We first tried shopping locally (Bakersfield, CA) but the salesman were not friendly and seemed bothered to be answering my questions. So I started looking on the Chevy website and eventually found Sanborn and Terrie Wilson. She has been so patient, transparent, and answered every question. I did not know it was possible to have such an easy and great experience. Once we got to the dealership everyone was friendly and warm and we didn’t feel pressured. Shoutout to Manny in financing as well. We will gladly drive the 3.5 hours again to work with Terrie and the team again!
Review №8
2022-04-28I brought my truck into your dealership after having it looked at several times someplace else. Your team not only found and justified my complaints but explained that Chevy says that the way the truck is functioning is expectable and needs no repairs. I appreciated that my concerns were validated and addressed, even if they could not be corrected. I will continue to use your services as long as I have this vehicle.
Review №9
2022-04-01They treated me like a real person. Great attitudes and customer focused. A much better management and service team. Service agents are customer focused and friendly. The General Manager, Cory, is open and treats customers with respect.
Review №10
2021-06-05Took my suburban in for a recall repair. Everyone was very helpful. Had a concern at pick up and again everyone was very helpful.This is a busy service shop, but everyone was working diligently to help customers. Great attitudes. 👍