Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
When you want to have the newest and best curated clothing and accessories. This is where you come. Excellent customer service. Sometimes you get a sketch crowd though.
This is the review for the Saks online store.Received a five months expired foundation, didn’t find out until two months later which was already 7 months expired, I only used twice since I have more then 20 bottles of foundations and I want to use it in colder weather later.So I contacted them hoping to return it for a refund. First agent told me to send them picture evidence and she will request a refund. I did. Three weeks past and nothing.So I contacted them through live chat and I got disconnected 4 times in the middle of conversation with no reason so I had to tell them my situation again and again every time I talk to a new person.They said my refund request is cancelled because I can’t prove the item is damaged. I never said it was damaged, it was FIVE MONTHS EXPIRED, not sure why the first agent marked it as damaged.More then a whole hour on live chat they finally send me a return label but I had to pay 9.95 usd return shipping fee. I asked them why am I paying the return fee and they say they will REQUEST for a return fee refund later. I feel like they are trying very hard to make me not to return it and it doesn’t make sense.Who knows I will have to deal with even more problem when I send it back. Will not purchase from them anymore, horrible, sending me expired foundation at the beginning is already their fault, and they try very hard to make things difficult.
Incredible, as always, service on the busy Saturday before Christmas. I entered expecting to locate suede black gloves, and then was greeted by the nicest ladies at the cosmetic department. I then decided to take a look at trying a new mascara and was blessed to meet Melissa, at the Chantacaille counter. Yes, its pricey but her service was A+. She was generous with some serum samples and really went out of her way to help set up my card, as I hadnt used my Saks card in quite a while. Huge kudos to Melissa, as I never intended to buy any cosmetics, much less fro a new-to-me brand - Chantecaille. Then, within 15 feet, I see the scarf/glove accessory room, where I originally planned to visit - and purchase suede gloves. The nicest lady helped me for an hour, and I finally paired gray mink gloves with a luscious lamb scarf - the most beautiful scarf Ive every owned (up there with the one I found in Zermatt Switzerland). THANK YOU, Saks Fifth Avenue, for brightening my Saturday and enhancing my holiday, all-winter-long wardrobe!
Today my first time Saks Fifth avenue at Beverly Hills location, first at all I was looking for mens cologne department talked to Zara, very nice person suggested some colognes, she and other lady on her side were very professional job, forgot her name, when you visit this location ask for Zara she will help you for sure. Thank you much.
Great store that lives up to its name.Fashion is the name of the game here.Fine selection.
Ya Nice Place to go shopping and buy Nice Clothes, Shoes, anything
Terrible service from Tom Fox and his crew at Saks Beverly Hills Jewelry Department. They have no idea what they are doing and Terrible customer service!!
Great store that lives up to its name.Fashion is the name of the game here.Fine selection.George Vreeland Hill
I ordered shoes from saks , it was not delivered and lost. The email they send me , according to their records it was delivered. Even the border free tracking system showed it was not even shipped. So my advice to you don’t bye from the website
After spending an hour in the store to find a black-tie dress with my wife, only 1 sales associate ever approached us (thank you Paul on the 3rd floor). I understand inventory is limited due to COVID, but after this experience I can confidently say it’s not worth returning to this store. I carried about 10 dresses around the store but nobody seemed to offer us a fitting room, so I had to find one myself. I would probably be offended if it wasn’t simply comical. You will get better customer service and selection online.
Luxurious department store filled with famous brands such as Fendi and Gucci.
Fabulous! Trees trees trees chic selection . its always been my favorite place to shop. They sometimes even have better things for Chanel than the actual Chanel boutique next door lol yes we absolutely Lourve Saks Fifth Avenue
The Beverly Hills store has absolutely the worst customer service of any retailer I have ever encountered. Yesterday, I brought back some online purchases for return and the sales associate only credited me for 6 items not the 7 I returned. I emailed the store manager and called 6 times and was put on hold and can not reach anyone to credit my account. This has taken the better part of today. I guess I will have to go into the store and hopefully resolve it there, but I dont live close to it. Customer service is terrible at Saks.
The cutest Converse shoes ever!
Love coming here! The staff is very friendly and can help you find exactly what youre looking for!
Worst experience ever at Saks. I love Saks Fifth Avenue but my experience at Beverly Hills wasn’t good at all. I was looking for something specific at the store and the sales lady who helped me wasn’t very helpful. It’s as if she didn’t care of what I was looking for and she wasn’t very helpful. You guys should improve your customer service and let me tell you the customer service was TERRIBLE!! I am never shopping here at Saks Beverly Hills again. You guys just lost a customer and from now on I am taking my shopping somewhere else. IMPROVE YOUR CUSTOMER SERVICE!!
Saks fifth Avenue has completely gone down the drain. And please stop harassing your clientele with cold calls. Definitely not a luxury department store. HBC stick to real estate. You will never be Barney’s.
This is my first time at a Saks Fifth Avenue department store, and I was pleasantly surprised. The hospitality was extremely fluid inconsistent with a luxury in store. The products are also high quality, and I had no issues curing my products and then checking out.
Well, no not so good.2nd floor.An Jacket at Ralph Lauren was marked on discount, I go to cashier and they say, sorry its not marked down.But its clearly marked, I say.He calls tht manager, a lady I believe, who said we wont honor the ticket price.The entire rack was still marked down.No problem, I wont shop there anymore.The 2nd floor at Saks
Big large department store, friendly staff and everything you could ask for
Very neat shopping mall with lots of luxury items
Great experience nice selection , and nice shoes 👠!!
Bad customer service. Security are a jerk can help stuff the same 🤮👎🏻
Always have the products I need in stock. Staff is usually helpful. Free parking with ticket validation. Tons of parking.
The store is nice. Many designers!
Always have a great experience in this store. SFA Beverly Hills. I have bought men’s jeans, a beautiful black cashmere men’s top coat, Balenciaga black boots, etc.
Comfortable shopping experience and reasonable pricing
Excellent selection of designer items but service was awful. On numerous occasions I was ignored by sales associates. I suspect they assumed I wouldnt purchase anything since I wore leggings and an old college sweater. This kind of discrimination is annoying and flat out disrespectful. I reluctantly purchased a designer hand bag and shoes. If the deals hadnt been so good, I would have rather not give them my business. They should really practice better customer service here. I recommend anyone going to dress well or they wont be helped.
I am very disappointed with the service that my daughters and I received at Saks today. The associates were rude and at times overlooked us to help other customers who came in after us. Im never one to complain or even try to use the race card but I noticed a common theme today. When Im spending my money Im paying for excetional customer service as well. Saks fell short. Do better!
Antiquated structure and poor customer service. Tried to return an online purchase, was directed to go “upstairs”, there were 5 floors. Spoke with a group of older sales women who were hesitant to help, told me there was no central customer service area and directed me to cross the street to the Men’s store and try to return there. Just walked out after that, terrible experience. Seems like they’re great if you’re trying to spend money, but can’t be bothered otherwise from the trend of the reviews.
They don’t have most items. Everything must be ordered online
Come on its Saks. What else can you say. Every place should model and aspire to be so elegant
Always love their end of season sales! Great selection. Though parking is no longer free if you don’t purchase anything from Saks.
No one immediately welcomed me or greet me when I walked into the store. As you walk in, it’s overwhelming. You don’t know which direction to turn, designer products literally everywhere you turn. I saw a deal online that I wanted to check out in person. I’m glad I decided to see in person because online the item was totally different. A Gucci purse was one price online but the picture was of a completely different purse. I still ended up purchasing something, because I had planned to purchase a Gucci bag very soon anyway within a month or two. Sheila, was very nice. She understood what I came there for and assist me in figuring out what I truly invisioned. Very nice lady. Three stars ‘cause as I stated no one greet me as I walk through to give me that ‘welcome feel’.
Great selection, I just love the Saks Fifth Avenue brand label. Nice fashionable clothes, I found quite a bit that even I could afford, in both the womens and the mens store. Sometimes, paying the designer price, really gives us better quality. Sizzling🤓.
Its a beautiful store with awesome merchandise and some of the prices you have to do a double take to truly appreciate. I saw a celebrity there too on my first visit! The cosmetics counters are run by beautiful people. It is an honor to work with them on my beauty and my clients beauty. Good sales and great selection of merchandise, the service is fantastic too.
Actually went to the Louis Vuitton Store inside,I thought it would be a quick in and out but no. Either have an appointment or you sign a list for access, due to the Covid restrictions. Everyone was great while I waited.
So I am not your typical Saks customer...so I hit up the clearance section and found some incredible bargains for my daughter. She needed new bras and I did not want to spend very much, as she will probably grow out of them soon. Toni assisted us and she is professional and lovely...super knowledgable and helpful. I found clearance bras from $14 to $21 that originally cost from $60 to $80!!!
I had a terrible experience With Saks BH and I won’t be returning. I tried to make an exchange and was told within a sea of customers returning what could be looted items with no receipts btw... that I could not get a refund as my item was Fendi property and was worn! Yes tags were off and a long period of debating the fit occurred but it was not worn for any longer than the time to reach the car.I’m terribly hurt and insulted by their actions
I would love to give them zero stars if I could. I ordered something online and Fedex lost the package. I get it, stuff happens. I have been dealing with Saks customer service for 2 months and still am waiting on an answer. They are rude. They promise to call you back I and never do. There’s no answer to why they can’t refund my money. The tracking is clear the package is lost. The refuse to call Fedex to verify. They just keep telling me to wait. For what?!?! After my experience I started reading reviews and I now see I am not alone. These reviews are all telling the truth. Don’t shop here. Go to Nordstrom’s or anywhere else where they actually care about you.
They have awesome shoes there where i cannot find in the original store. I was so happy when they had an outdated Versace shoes i like a lot.
This store never answer the phone. Been trying to call since 7/15/21 to find out about an order placed in store. Cant get in contact with anyone. I filed a complaint with the BBB.
Shopped at Louis Vuitton for my birthday, the person who helped me was so kind and patient, I really appreciate him!
Racism is alive and real at this mall. I would rather drive 1 hour to south coast plaza. Avoid at all cost.There are plenty of sales idling. They look you up and down, but never bother greeting you. I wanted to check out two Armani dress, and would have probably bought them. Too bad no one bothered helping me.
Went to this store yesterday wanted to exchange a shorts that a I got as a gift for my birthday. I found the same shorts another size that worked for me perfectly. When I said I want to exchange to the sales person David Madrigal he changed his friendly smile to and angry grimace.He told me straight to the face that she is not gonna get her commissions from the exchange and that I had to tell him about it from the beginning so he wouldn’t waste his time on me. Well.. it was my worst experience in the store and I will never come back there because of David
Great parking and valet area for only $10 which makes it very convenient in that part of town. I enjoy the events the makeup and skincare parties they do as well as other events in the shoe department from time to time. Quiet place and in a vital area.
Worst customer service team ever!!! Saks, do yourselves a favor and improve your customer service team!!! You’ve lost so many customers because of them! I will NEVER shop with Saks again for the hours and days it took to beg the team to get me to a supervisor and still don’t have support days later!!!! Worst worst worst!!! Can’t state it enough!!!!
Top notch quality and service. Beautiful, high-end items, and impeccable service make this store a place where loyalty is easy to give. They treat you well and make you feel important even if your just a regular guy.
Purchased my first two designer pieces from this place last weekend. The store was pretty busy but the staff was nice and very helpful. I will definitely return
If I could give this place -1 star I would. My family and I went to look for prom dresses for me and the minute we walked in they treated us like peasants because we weren’t like the other customers dressed in Gucci or Louis Vuitton. The funny thing is my mom can defiantly afford to shop there. Just because we weren’t dressed up, no one wanted to help us or guide us to the dresses. Also when we were walking out of the store one of the workers followed us out because we hadn’t purchased anything and assumed we stole something. I wouldn’t go to this place if you don’t want to be treated like a peasant. You shouldn’t have to look a certain way to shop somewhere in Beverly Hills. Just a bunch of rich freaks.
They treat you like a burden. I legitimately felt like trash because of how they treated me. I’ve never felt so degraded in my life. I wouldn’t send my worst enemy here because even they don’t deserve this kind of treatment. I was thrown from side to side because the employees there (who weren’t even doing anything) were too good for me. Even if it’s in the next city over, go to ANY other location. One of the employees saw how the others were treating me and said they the way they were treating me is disgusting. Fix yourselves
Come here all the time. Came here today to shop, didnt find anything I was looking for. Wanted to validate parking and Jay told me that with purchase only. then he told me that its my problem for not buying anything and still need to pay for parking. Then he said that he doesnt have a validator. Called the manager Favio and he was not able to help me out either. Horrible customer service and no longer validates parking. Does not value repeat customers.
Beautiful store. Wonderful brands and designers and unusual for LA. Nice sales staff. Super shoe department. Very expensive, but amazing prices (steals) after January 1 prices! Parking behind store.
Horrible service. No one willing to check on a price for me on the 5th floor.
It used to be great but online is really affecting the merchandising..racks looked empty. All the goods on first floor locked down due to Californias new laws allowing theft under $950.00. It feels like a morgue
My second visit here, the staff is extremely inattentive. Good luck finding anyone whos helpful.God forbid you wear a pair of jeans in there, theyll look you up and down and not give you a 2nd look. The only redeemable one is Coco on the 2nd floor. Ill keep to the online store but if need be Id look/ask for her.
Very very unprofessional cashiers. A manager gave me attitude when I was trying to use my store credit. No hello and thank you is one thing, but grabbing clothes out of my hand with attitude and paying with store credit gave me a rolled eyes look. The store wasnt even busy that time and no body was in line. First you just grabbed stuff from my hand with zero greeting, okay, and gave me the wrong total for my items, I politely pointed out the error and you just got extra mad, then paying with my store credit only took you extra 5 second, no need the rolled eyes look. When you finished, you literately just slide the clothes to me with no word, and continued your conversation with your co-workers.
Boring selection, bored employees. Bring back Barney’s! (Neiman’s next door is better but not by much... at least the store itself is nicer)
Shoes....nice shoes. I paid $600.00 for my 1st car in 1974 and it seemed like alot of money than. I held shoes in my hand that were priced at $1,800.00. I would rather have my 1969 Impala back than try to walk in those plastic shoes.
Customer Service is always good but theres a wait sometimes. Please be more observantwhen someone is ready to purchase or need service.
This review is for mens jewelry department. Their customer service is terrible. They refused to accept a return of a never worn item in the original packaging with the sales receipt purchased one week earlier. This was against their return policy. Both sales person Vinny (or Vinnie?) and the manager Grayson were nothing but arrogant. The same item was easily returned at another Saks with no questions asked.
Saks Fifth Avenue is defiantly a store in a league of its own. I love visiting Saks with my wife! Its a great place to see the newest designs and couture! Apart from having a wonderful selection of products, the Beverly Hills location hosts two stores across the street from each other. One dedicated for female products and the other other strictly for men. There is also a 4 floor parking lot adjacent. So parking is all ways free and never an issue with store validation. Over all I consider Saks on of my favorite places for basically all my fashion needs!
All the staff from shoes department to the bridal section have got the best attitude and were helpful. The place is often well stocked . Have great shopping experience everytime I come here.
Good sales and great selection of merchandise, the service is still fantastic too.
I came to this store to return defective Valentino shoe that broke after I got authorized to do so by Corporate Office. They refused to refund me. What a garbage store to publicly humiliate me like that. They lost my business.
Their customer service sucks! They ruined my husbands anniversary gift. They cancel the order and never notify me and when I called I spoke to Rene their manager and got no help at all. We used to be great customers, but I guess we will find other business which will appreciate us.
Saks fifth avenue is probably my favorite place! Very professional, very courteous! If youre looking for great customer service, and of course top of the line clothing, then Saks fifth avenue is the place to be without a doubt!
Incredible, irressponsible staff, very bad attitude. The shoes department was complete mess. Shoes every where... staff doesnt care at all. We left angry and upset, leaving the goods at the register without buying anything, way below the Saks fifth standarts. Management should do something...
Worst Customer Service the Representative was rude and disrespectful charged me for an e card that was supposed to applied to my next purchase I don’t recommend buying shoes from their stores
Typically, you find this kind of discounted deals only in remote outlet centers. Here, you are in the very heart of Beverly Hills, adjacent the stylish Beverly Center (recently renovated for $1bn) - and even better: While most outlets are somewhat short of staff, in this I was always able to find a helpful and above all knowledgeable hand.This, in combined with undoubtedly the best fashion shopping deals in town makes this store my #1 shopping recommendation in LA - making it a waste of time to travel to any outlet. Even if I were in Camarillo or the Palm Springs outlet, I would do the detour and shop here. Well done, guys, I must say, extraordinary well done.Thanks for reading my comment. Now, if you are curious enough about my rating scheme, heres the moment of truth. I am a music photographer who travels the world with the worlds greatest musical talents (Michael Jackson, AC/DC, Rolling Stones or Rammstein, to name a few) for almost 40 years. When being asked where do you live, I tended to ask in hotels. At my peak, I shot 250 shows a year. Will say: been there, saw and tasted it, and a lot, as I may say and much to the dismay of my doctor who is in my back to lose a few pounds. Quite a few, as I may add, which is why my wife and I walk ten thousand steps per day, where- and whenever we can - and explore a lot of new exciting places - places you may oversee when just driving by.While I love to share my experience with others, I am sometimes shocked how people use their power of the word to down-rate amazing places because of minor incidents. In my all-time favorite restaurant, Le Petit Four on Sunset Plaza the owner was even called a racist as he refused to toast the (free) bread in his packed restaurant - they do not offer toasted bread, as no French place does, as I may add). Or I just read Chicken piccata so over-salted I hope the dog enjoys the leftovers tomorrow, I brought home most of the dish. Did they speak to their service? How could the restaurant learn that something was wrong when patrons even have their leftovers boxed to take home? As a dog owner, I want to take the writer and shake him or her bad and say you give over-salted food to your dog? Anyone with a bit of brain understands this is a horrible idea... I hope you agree.So If I had a say on this portal, I would offer to see the ratings of my friends. So I would see what the scores were by like-minded people. Sadly, I have no say. I try not to compare apples with oranges. A place like this does not compare to Bijan on Rodeo Drive. At first, I assume that a shop is clean, they do not greet you with a gun - and they deliver whatever they promise. I do not give stars for things that are expected. In my rating scheme, three or more stars are awarded if they exceeded my expectation. Four, if I am sure I will come back. To achieve five stars, I must be willing to take a detour of thirty minutes or more to go again, which, in this particular case, certainly applies.Thank you for reading this.
The best brand name store
Its a nice store. Mens store up the street is a little boring, but its an ok store if youre looking for high brands.
What a horrible service! You call the phone number, have to select multiple options for departments before being able to speak to anyone, and then when you finally get connected to someone, its at an outsourced operator in what sounds like the Philippines! Is that really what luxury service all about these days?!
Amazing store to shop in. So many different things to buy.
Lisa is amazing...My wife and I love shopping here and had assistance with our purchases today. She has great energy and creativity. Lisa took time with us as we selected our gifts and offered ideas. Thanks Saks and Lisa
High end department store. Went in for mens dress shoes. Tons of selection from high end designers. Got to know what you are looking for, otherwise you can spend a fortune.
Beautiful high end department store for browsing. Most items are out of my price range.
My go to store. Can always find what I am looking for and Jay always takes great care of my husband. I have given up on Neimans and Barneys and shop almost exclusively at Saks Beverly Hills.
I’ve never had a bad experience here. It’s hard for me to say this place is THE best department store in B.H. but, I’ll say it anyway and even though I do like the others a lot.
Its what you expect from a ultra high end retail store. Its a beautiful store with awesome merchandise and some of the prices you have to do a double take to truly appreciate. I saw a celebrity there too on my first visit!
Very disappointed with your service. Tried ordering twice already and my package was never delivered and the only thing I got from your phone reps was excuses. I email you with no response. I called 3 times and nothing was fixed. Total failed.
Very pretty store with amazing variety of merchandise to choose from!
Clothes are quality. Sometimes they have great sales going. The salesman was very helpful and supportive. This place is not cheap, but the items are quality.
Love shopping at saks!
What is to say. One of the finest department stores in the US. Saks was a neighbor of mine on 5th Ave in NYC, and glad to have it nearby here in Beverly Hills.
I came here hoping to have a nice customer experience I didnt.The selection was very good for shoes but veryLimited in plus size clothing.
You website sent me wrong product. I sent you email 2week ago. But I received no reply. Your service man just tell me go to the local store to change. Its not my wrong!! Why should I waste my time and gasoline. Why? Ill go to ins and facebook, google map ,Anywhere tell everyone your website is just a garbage! Your store is trash. Your service man so bad.
This is a huge store with some nice selection across various price point and great customer service.
I called the store with the provided number on the website and it keeps reaching the Saks club extension. The person picked up the phone was very rude to me as I explained to her how I needed to reach the handbags department. I overheard her over the phone saying oh my god and I felt very disrespected.
Fantastic Service, wide selection of the finest goods, and very personable sales people !!
Guy on the first floor helped my step father and right in front of him I asked for his attention twice, second time he looked at me from the corner of his eye and walked away.I get it, stepdad was wearing richer looking clothes and I was wearing athletic shorts and a tank top but to straight up look at me and ignore me when I wanted to inquire about shoes angered me enough to write the review.Stop hiring A Holes.
On line store is not reliable. They cancel your order . Don’t waste time finding your stuff because if it worth it , they will cancel it. Sacks customer service is terrible and they’re not trustworthy!!!!!. Buy from Neiman or Northsroom. Sacks Sucks!
Amazing people with great smiles all around, super friendly and helpful is putting it lightly.
Amazing service Jennie Nancy and Shahrzad were just on a different level thank you ladies
Jennifer was amazing as my mom and I were shopping for handbags! She helped us choose the best one and was very patient taking out different handbags to choose from.
No other word than WOW! If you are into fashion and want to see every magazine ad of designers come to life, then you must visit.
Bought dress Red Valentino department and very happy with service. Rachel was amazing ! Thnks guys for loving yr clients!
Nice store, service can improve. Employees need to be more attentive with customers.
Never been there but I want to and I also heard good stuff so rn it’s a 3 star
I bought one known brand product from this store and I must say that I made the best choice when I chose to buy it here. I am 100% satisfied with the products quality.
It was really cool looking around and made me appreciate the prices at a regular store.
Great service. Best high quality merchandise in Mens store
Went in recently and the ground floor was just filled with sneakers. PASS!
Tried calling 5 times but they didnt answer. It says they have the gucci pursuit 72s online but when I got there they were all gone. Its a glitch so dont go if you want those.
Wonderful and extensive selection of clothing, shoes, cosmetics, purses, etc. Terrific sales associates. Pricey but worth it for quality and design.
One of my favorite places to shop. Amazing selection and great customer service.
Good location and lots of shopping. Not too much help you get. But if you are a shopper you will handle it.
Super friendly and super excellent customer service and the parking is the best 2 hours free when you shop everyone was nice and the place was super sharp clean love it!!!!!
I cant even count how many bags Ive dragged in saks
Good people. Scott in the men section helped me. So friendly and helpful. Marsha in the womens purse was social and sweet.
Use to be my favorite place to shop but the salesman Marwan changed that. Never shopping here again
Don’t waste time to place an order from this place because , they will cancel it after 3-4 days. Sacks customer service is terrible.
Soooo beautiful and completely out of my price range, but a girl can dream. A truly gorgeous store with beautiful people and things.
Dear America, Does anybody wonder why Brick and Mortar Stores are having a difficult time in a booming Economy? Ask me,Id be happy to tell you!
Great selection of clothes and shoes!! Great customer service!! Very helpful and understanding!! Especially Michael! 5/5
Always a good buy with unique pieces.
Customer service is disrespectful. Zero trained and rude people, your only solution is to transfer calls with each other.
Saks what can you say. Posh day with girls in Hollywood. Suddenly sweeter when you find something lovely at Saks.
Love my new jeans and shirts. Definitely Spend some time looking through all the floors for some good finds.
Me and my girlfriend was here last 2 days ago and the staff is a bit rude but overall the place is nice and big to shop
My favorite store but have very limited employees !
Worked here for the day installing some IT equipment, it was a very clean store with great staff that were more than helpful and polite.
A wonderful treat for my wife and I. The menswear department is especially well-executed.
Absolutely horrific customer service. Shop at any other major department store other than this one. Rude and uncooperative employees.
Just went shopping today and got me some new gucci
Its good for shopping if you have plenty of money , only for high class as or mostly expensive stuff.
Still classy, trying to be even more upscale with designer sections. Always got the best buys at their sales.
The best place for designer clothes and shoes excellent service to go with good prices
They close really early
Not bad
I ordered a pair of jeans online, arrived in 3 days. ended up not fitting but easy return!!!
Abit messy! But a good collection!
Great place. They have all brands. Great selection.
Never let a gentleman by the name of BEN in suits on the second floor assist you. You will be extremlly dissapointed. If he helps you, you might as well be buying your suits at Target.
Missing my personal shopper especially so in these times. Stay safe everyone!
Yes yes yes Courtni Brooks is the best damn locator Ive met... Chanel 3rd floor please visit her!
Love this store❤ they have some awesome high end items...
Great location for shopping, free two hour parking with validation. Close location for other shops, restaurants, etc. in Beverly Hills.
Finally some new socks...not that those are needed for 🇸🇬, Los Angeles or Dubai though
Found the perfume I have been looking for here. White fire it was
Okay if you are looking for name brands but I prefer Bergdorf Goodman for friendliness n customer service
Lorraine and Adrian in fragrances are absolutely fantastic.....real top drawer
I called and they kept transferring me for over an hour and when they finally answered they said they didnt have the product but it was on their website. Lazy, rude, and the worst customer service ever.
Always a great time here! Lovey staff , great selection and SHOES!
High end designers
Paul helped me find a great gift.
Perfect place to do shopping. Fantastic quality. Great service😊
Very nice but service is laking due to low number of staff
Out Side of Spending All My Money I Had A Great Time and Enjoyed The Store!
Taylor shop, was efficient, however, the salesman/clerk way not 5 star.
All They Designer look fake 😂😂😂Throw it in the Trash!!!
Love Saks over 275 k spent right here
Jose was very attentive and caring for my shoe selection
Customer service is horrible, they go by how you are dressed. Saved me 10k, so thank you.
Great service and selection of finest goods with valet and self parking.
What I like about them is that they just grab every known brand and organize them in one floor, amazing!
Nice workers and some decent selection.
Awesome shopping day and it feel great being a Premier Customer since 2017. 👍🏼👍🏼
Saks Beverly hills is the best! My absolute favorite!
This is a good place for shopping and hanging out and work too
So far, I and my girlfriend went here and bought a birthday present for her
Kimberly the sales person was most helpfull and extremely professional.
Always great service, even wrapped for me!
Best selection for mens clothing, hands down.
Outstanding Employees, Fabulous Shoes and Clothing .
Valet and validate, dont waste your time with street parking. This ish is expensive
A high end shopping outlet with a diverse variety to choose from
Love to shop here. Great place.
A top retail experience for any of your fashion needs
I loved it out there. Bought a Louis bag
Very very clean store I just love it
Like every other Saks. High end items with good service
I love the Louis Vuitton Boutique. Especially Fanny Naderi.
Always great customer service
Sometimes I wonder why all personal are arrogant. Do they select them on a purpose?
In Beverly Hills they have a mens store and a womens store. The prices in the mens store is OUTRAGEOUS.
Point of earning money is to shop Saks
Rude
Chantal on the 2nd Floor in the Akris section is absolutely the best!!!!
How can it not be an incredible shopping experience?
Great bathrooms... toilets were not as advanced as I expected
Great service,easy parking and got exactly what I needed
One of the best places to get shoes in LA
Great store ! Happy with purchase !
Savauge is the newest greatest scent for men
Best costumers service
Nice department store
Great deals
Glad to finally have my bag in for repairs.
4.2 (199 comments)
Review №1
2022-07-09If your going to spend money on clothes like this go to Neimans next door. Huge difference in customer service levels. Disgusted the way I was treated here. Not someone to write reviews but my last visit was so terrible. I hope u don’t make the same mistake as me and stop by here. Footlocker has better service . You’d expect more of somewhere with such high luxury.
Review №2
2022-01-29Went to return an item and starting with the valet, then doorman and gentlemen who helped with the return all were extremely friendly and welcoming. I love this particular Saks as I always have had similar experiences.There is obviously a great manager of the store with customer service in mind to pick these excellent people.
Review №3
2022-07-02Fashion history in the making - always has great sales and discounts 💕💕💕
Review №4
2022-07-03We had a great time while choosing sunglass. The man who assisted us, Mister Bill was so nice and professional. Saks should hire more people like him this way, people will end up buying more! and have a good experience
Review №5
2022-05-30Absolutely horrendous experience shopping there. I purchased an expensive designer pair of shoes. They did not have my size in store so they told me they would order it. The pair that was delivered to my house was in terrible condition. Shoes had clearly been worn, there were visible tears. The next day I brought the shoes to the store expecting an exchange or a refund. The clerks and manager were unprofessional. They initially refused to help stating that the store policy prevented them to take back worn shoes. I spent an hour explaining that I received my order in this condition and had to defend myself against their biased attitude, having them interrogate me in front of all the other customers and clearly implying I was responsible. After a heated exchange, they agreed to look in their database to track where the order came from, that’s where they probably realized their mistake and finally agreed to reimburse me. This is not a luxury store. This is a glorified Walmart. I am still shaken, in complete shock and disbelief over that experience. I will never set foot in this store again and strongly urge you to avoid them as well.
Review №6
2022-06-25Everything was fine. On par with most SFA outposts, save for Flagship NYC. Older store, but nicely laid out. Good shopping destination with valet parking. What more could one ask.
Review №7
2022-04-08Never buy anything at this store nore online!!!!!If you have any kind of trouble with the product, you will never get a refund or you may not even get the product and just loose your money.I just want my money back since the purchase was shipped back to the store. Im waiting 2 months already but the customer service is useless, they just do nothing but keep telling me to wait. What had happened to Saks??
Review №8
2022-06-03I often go to SaksFifthAve in BH store, though I purchase most clothes/item by their online store. The customer service at this store are very welcoming, friendly, and attentive. I used the alteration service of their dress department first time for my daughter’s prom dress, and it was very good quality and professional. In particular, a gentleman name Walter of dress department has a top-noch service. Highly recommended.
Review №9
2022-06-10The team in the cologne department listened carefully and then quickly found a perfect scent! I am for their attentive care during our visit!
Review №10
2022-03-16Will never purchase from sacs ever again horrible customer service. My order shipped but never arrived and they refuse to make things right. I’m now stuck paying for an item I never received.