Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
The long lines used to be bad but they have self checkout now so its much better.
This store is old, dirty, and very crowded. As expensive as food is now at least the shopping should be a pleasant experience.
I ordered an Oreo icecream cake at the bakery dept and it turned out perfect. Several years ago.Today the guy that works out at the gas station was very kind and went above and beyond for me. Excellent customer service
Despite being a smaller store they do a good job with stocking and most of the checkers are friendly.Only obvious problem is the Meat dept that often struggles and has high turnover.
Safeway is very convenient and you can usually find your favorite brands there. My biggest gripe is that they are expensive and their customer reward/savings program is a pain. I think they should put all the coupons and digital deals on every reward card instead of having to comb thru all the coupons and picking out which ones you want
The only issue might be with this Safeway is they dont have quite enough parking.... Outside of that the store is great good layout as always good prices and this one has a gas station.... So if you have your Safeway reward points built up you can save up to a dollar on their gas which is amazing because they already have some of the lowest gas in town.
So glad Safeway was open Thanksgiving Day, found our turkey thermometer and some great appetizers! Happy thanksgiving everybody!
Super hardworking, friendly in a genuine sense place. One of the oldest Safeways with a very old-school Safeway feel. A bit dated though, and at times too disorganized feeling.Its a decent Safeway, but seems weird about their use of space. Good for a quick trip, but not the best Safeway for a big list. Long lines since the 90s, and countless times Ive heard customers complain about things being in the way or difficult to locate. While true, its still alright for the most part Just go in for a few items, keep your eyes peeled, and be careful not to trip on displays that are seemingly built and posed as soon as you turn around.
Argentine is the manager in their floral department. He did an excellent job helping me with several arrangements and my bridal bouquet for our wedding. Great customer service, thank you Augestine!
Great deli. Bought sandwiches one day and chicken strips with a side salad the next day. We are staying in a hotel nearby and it was great to have a place to buy snacks/food. Theres a Starbucks inside!
Super clean. And friendly. Still cleaning the belts before each customer. Workers switching off on the register even clean before they start using the register. Let people know over the intercom that the self checkout line was open and no one in it when lines started to build up. All in all fave safeway in the county.
Slowest checkout! Prices are marked up beyond legal limits. Worst points and rewards! Condiments are way the hell over at the end of the store. Its a rediculous setup. No clean baskets no bathroom. I could go on!RE owner: I appreciate you getting back in a professional manor. Im not angry with you but there are certain things necessary for both locals and tourists needed. The Western Union Printer was down for how many weeks? Each time i waited 10 minutes for customer service up to 15 minutes to buy money orders or send money i was told the printer was down. The overall employee performance is friendly but no slow. You have checkers that literally clean the entire belts for Covid with a line back to the end of the isles and checkers that see the line and move it along just cleaning the space needed. Youve got some great people there. Maybe move the performers to the busy hours and slower help to the less busy hours. An Indoor atm would be convenient and bathrooms should be available. Ive never seen that in a Safeway up north. I get the homeless so you put key codes on the locks. Ok again. Thank you.
Always out of things. Last time I was not able to get 6 things on my shopping list.Baggers run off after bagging so they dont ask you if you want help out. They should ask not run off. Chicken is expensive and most times it is dried out. Boxes are endlessly in aisles. Maybe they need a lawsuit, before they rectify this. Very disorganized.
This is a Safeway, what else do you need to know
One of the worse experience at Safeway. Didnt have things I needed. When it was time to check out only one cashier. Three young men Baggiers) just standing there talking. I felt bad for the cashier so I started baggie while the three young men just stood there. They never did help me. Very disappointed. Ive been shooping at the Aptos Safeway for over 45 years.
5 star meat department. Clean and good variety.
A few months ago I posted the below review. Giving this store 2 stars. I am happy to report that many of the items mentioned have improved. The selection of items has improved. The lighting has improved. And best of all: the check out process has improved. Most of these changes have taken place without a Major store remodel.Currently the shopping center that this Safeway is in is being remodeled. But they havent started on the store yet. I am hoping for even further improvements in this store. Thank You to the new management. Everyone seems happier. Good work!The old review is below:This must be one of the saddest Safeways in the chain. Limited selections and limited shelf space. And the lighting is dim. The aisles are narrow and cluttered with display. Check out is slow.This store was scheduled to be remodeled a few years ago. But some locals blocked the expansion. A short time later Safeway was sold to another grocery chain. The service and selections have improved slightly but not enough to get to average.
Manager was heartless. He would not let someone come out to help me get the keys out of my car with a broomstick to unlock the door from my open wind s on the other side of the car. Its clearly wouldnt have cost him anything and was unwilling to help a customer out in need.
Everything under the sun and its good quality. the customer service desk is always busy and always helpful and the store is busy which is good cashiers are super friendly.They have a comprehensive ethnic food section and their produce is outstanding just outstanding
One of my least favorite supermarkets. Dark. The ambience is poor. I feel that the house brands are over priced and not up to the quality they should be for the money. Great staff.
This beach is protected by a jetty, so there arent really waves like the open ocean, so its a good place to bring little ones to play in the water. Dogs are allowed; there are signs requiring they be leashed. 90 percent are allowed to run loose. Of those, 90 percent are good doggy citizens, well behaved and stay by their own people. The other ten percent run up into peoples beach tents and check out what food might be there. Not cool. I shouldnt have to fight off some random dog so the kids can eat their own snacks. The parking lot has grown increasingly busy too, requiring visitors to park down the road and hike back up to the tide pool area. Many people park along the road leading to the parking area, even though its posted that parking is prohibited. Idk if anyone ever gets ticketed or towed, but its not a risk that I am willing to take. So we dont come as often as we did last season.
Comprehensive albeit a bit expensive compared to discount shopping places but youll find every thing youre looking for. Great first stop off the freeway ,(turn right off hiway 1 north, left for 1 south) for families looking to supply or augment their beach trip. Usually the lines move quickly. Occasionally great sales if they get your phone number for the Safeway club
I hit this place on the way home from work almost every other day during the week to pick up some wine, milk or bread and its always the same sad story; not enough checkers and lines so long you just shake your head and somberly get in at the end. Most of the checkers are nice enough to ask you how your day is or if you found everything you were looking for, but there are a couple who seem to be just going slowly through the motions. Like no matter how fast or slow they go they feel like the line will never end so they might just as well go at their own pace. Im not the kind of customer who needs his hand held or needs to be made to feel welcome. All I want is for the checkers to check me and everyone else out with a little sense of urgency. If youre going to do something, for Petes sake do it well! Be good at your job! Its a lot more fun that way and people will appreciate your skill. Otherwise, youre just being miserable and making others miserable around you. Dont get me started on the parking lot! Oh my God! Anyway, I need to stop making this store a regular stop. Im just being a co-dependent to this sad, depressing little store.
Its Safeway, a large grocery chain. Good selection of items and, overall, nice and helpful employees.
They Don t allow patrons to use restrooms. Wont unlock them. They claim there is plumbing problems . but 3 months of no plumbing? If its covid they should just say so. Also they should unlock the restrooms for obvious customers with purchases.
This location packs a lot of variety for such a small store. The new self checkout stations have really helped the lines. Parking can still be an issue, but the community squashed plans to enlarge the store and add a parking structure to keep our small town feel.
It is a very small store with limited resources. Week-ends are not the best times to go if you want anything fresh, or, if you want anything frozen.
Ive been going to this Safeway for years. Its close and convenient and the prices are good. They have a great bakery and I really have appreciated the service there.The service at the Starbucks is not the greatest, but overall I think the key is to time your visit well and have a little patience.
Always great place to shop.
MBA hotshots keep instructing Safesay managers to move products around the store to keep shoppers in the store longer. Directly opposed to the pandemic idea to make shopping in stores go faster. They move products around to force people to walk the entire store and spend more money in the carbohydrate aisles.
Not good!!!! I ask for help in the floral department for some balloons and no one showed up to help. We waited for at least 25 minutes. So when I checked out I let the cashier know she didnt seem to care!!! So one star.
I prefer shopping at any other safeway, but for convenience I usually dont. The staff are nice but short-staffed and long lines and the store is so cramped
Typical Safeway, although this one is smaller then most. Like every other Safeway I have ever been to they were understaffed and the wait to checkout was longer than it should be. I picked up a sandwich to go and today, at least at the sandwich counter, they got me in and out reasonably quickly. The rest of the store however, seemed quite busy with long lines at checkout.
This store is not open 24 hours as claimed, and not only that but an employee rudely shouted out the front door at me, The store is closed! He then ducked back inside the door as though I were about to rob him. Keep in mind that I am a middle-aged woman of petite stature and likely would not appear to be a threat to almost anyone.Not only that but the place is overpriced.
A really nice Safeway. A lot of people seem to hate this place, but Ive never had a bad experience. Yes the lines can get long, but relax, theyre not that long. Take a breath. Everything will be ok. If anything the shoppers can be rude. I was sitting outside with the dog while my wife was shopping and a lady in a new convertible Mustang parked dead center in a red zone blocking the center main door and ran into the store. Gone for 15 minutes... I kept watch. All that time everyone going in and out of the store had to walk around the car. You should have seen the baggers jockeying the carts around the car to bring them back to store.
The shopping experience was pleasant, but the checkout experience was terrible. I believe her name was Sharon, she had a chip on her shoulder or was just angry. When her bagger left, she proceeded to move so slow, making me feel that I should have bagged my own groceries. She told me 3 times that she would call a bagger. She said that I shouldnt put the 13 pound dog food bag on the counter, because it was too heavy for her. And many other annoying gestures that she made. I wont be back
This Safeway is not the the largest store I have been to, which suits the cute town of Aptos that it serves, but still has a wide selection, and variety of foods to fit any needs. Easily visible from the road, convenient parking, plenty of handicapped spaces, clean appearance, and smiling employees! All you need in a grocery store!
Beautiful, big store. The shopping carts are in a weird location on the side of the door behind a wall, and when i could not find them the two employees could not seem to help me either. A nice regular customer showed me the secret stash. Store is so big you almost need a staff member to direct you if your new. Manager was Simi friendly. It took him about a minute to acknowledge me at the counter even though I was in front of him. When I joked about needing assistance because it was a big store he said you should try being the manager with a friendly smile.
This Safeway is the best in all of Santa Cruz. I live by the one on Morrissey but go to this one cuz is so much cleaner than the other one
One of the older Safeways in Santa Cruz County, but very nice. Parking can suck also many of the drivers. The staff is very helpful and will help you and will look in the back for items if not out. They need more cashiers in the evening and holidays or the managers need to come out and help more.
I had them make a small cake and a half sheet cake for my wedding tomorrow. The order was clearly written, the color of the flower I brought in to match the decoration colors and this is what I got. I am so bummed. I dont have time to get another one some where else, the half sheet cake is empty. This is not what I planned at all for my wedding. This is awful.
Waiting in lines is a daily and nightly problem at Safeway. It never fails. If u have time to waste then go to Safeway. It will take u 5 to 7 minutes to find a parking spot. But dont worry because once yr in the store they wont dissapoint. If there are more then 2 checkers good luck. Because if 2 customers have full Carts then you can rest assure that the quick checkout , 15 items or less, will be closed. This store is the worst in all of Santa Cruz county. Go to Deluxe Foods. You will never wait more ten a.minute or 2. And there prices really are much better then Safeways
I had been going to the store regularly for close to 20 years until I found Grocery Outlet.The problem with Safeway other than prices is that this particular store is jammed a good part of the time and since they remodeled expanding the store there is not enough parking so going there especially during tourist season can be a cluster f.... Grocery Outlet is like Costco but for single items as long as they have them. But I am a big Wine Drinker and Grocery Outlet has an incredible selection of off brands that are killer and ridiculously cheap. Another example is that I bought a 5 + pound chicken for $2.05 the other day. The expiration was the next day but so what? I took it home that night and cooked it and it was fabulous.
The ladies in the bakery went above and beyond! My daughter asked for an ocean themed birthday, and when I looked for cupcakes to take to her class the only selections they had were cupcakes with red or yellow frosting. They not only offered to make me some cupcakes with blue and white frosting, but went the extra mile and decorated them with fish and mermaid decoration for the perfect ocean themed cupcakes. Thank you for making my daughters birthday celebration at school perfect!
Bill in produce is very friendly and extremely helpful. He helped me find some Tomatillos by going the extra yard to get some in the back. I also watched him help other customers and is very knowledgeable. Bill really cares about your customers and wants all your customers to have a great experience at your Safeway location. Thanks. Mike
This is one of 2 flagship Safeways in Santa Cruz County. The other is on 41st Ave. Way way better selection and variety than the Morrissey and Freedom stores.
Worst. Safeway. EVER! Never enough check stands open, lines move slower that water flowing upstream and the employees have long given up on their dreams. Great place if you want to test your frustration threshold.
Takes 2 minutes to drive here, 3 minutes to find the item I need and 25 minutes standing in line waiting to check out. Any time of day. Try going at 11 pm to avoid lines, forget about it; still in line for 20 min. The prices arent good enough to spend this much time here when Deluxe foods down the road has plenty of friendly cashiers. It keeps getting worse so I stopped shopping here altogether.
Safeway had the items we needed however it was super busy around 5pm. We waited about 10 mins for a self check-out register on a Thursday night.
This is the worst Safeway in Santa Cruz County. There is never enough checkers so the lines are always very long and it makes the store so packed, you can barley walk around. I have gotten so many items from this store that have gone bad within in a day or two due to wrong labeling. I find expired stuff on the shelves all the time. Its disgusting. Now i used to work here and let me tell you, the management is to blame. The managers here do not care about the employees what so ever. They chopped all the workers hours back due to there $50,000 overtime mistake? So the employees have to suffer for Albertsons mistakes. Management promised me a full time 40 hour work week when i started, and not even a month and a half later my hours got choped down to barley part time (and mind you i was promoted to back up lead a month in) and when i asked why, i was told because we didnt have it in writing. The employees here are treated so poorly its sickening. It doesnt matter how many years youve worked here, they still see you and treat you as a dispensable item or homunculus. The employees are overworked and severely under-appreciated, and under payed. They absolutely refuse to pay overtime, i had a co-worker from there who was owed over $3000 in overtime and was refused it even when she got the Union rep involved. Even the Union here is a joke, OBVIOUSLY there paid off by Albertons(Safeway). So next time you decide to go to a Safeway, you may want to reconsider and go to a whole different store entirely. If you need to go to a Safeway in town though, go to any other one NOT APTOS. So, next time you go to Safeway keep in mind that most of the employees have gone through what i have just described above, so try to treat them with respect and kindness.
Tried to get a money order. Lady at the customer service desk was extremely rude and unprofessional. Told me “its not her problem”. Will not be coming here anymore. Her name was Michole or something like that and people like her should not be hired for customer service positions. Absolutely unbelievable.
Heading home from work and stopping by Safeway forva few itemsx there are very, very long lines at the checks stands - consistently! Lines going down aisles or into the deli and Starbucks area. More checkers badly needed at that busy time!
We have been shopping at the Aptos Safeway for 20 years, but no more. It used to feel like a neighborhood store, with friendly people who greeted and welcomed you to their store. Things have changed, and not for the better. There arent enough checkers so usually the lines are long. Also the checkers just seem to be going through the motions until their shift is over. The aisles are hard to maneuver with stacked boxes and displays. Some shelves are empty, usually the most popular items, and no one seems to know when they will be restocked. The manager, Dan, seems more interested in intimidating and embarrassing customers than being helpful and polite. After 20 years, sorry to say, we will be taking our business to Nob Hill and Deluxe Foods.
Of course Safeway is and will always be my favorite store hands down. They always have what I need
Produce is consistently bad. So much so we now shop at all the great farmers markets around the area. The fruit never has flavor, the avocados the past three times have been rotten, the strawberries usually have mold on them.
Weve been to this gas station several times but I think this one is the last seems like when we come something is out of order either half of the pumps or now its the air. Im disabled I cannot just bounce around from one place to the other looking for someone who keeps their equipment in good working order. I do not recommend this place at all, you will be disappointed .
Found my 2 favorite items, the silk almond+cashew milk was out of stock for some time.
I dont always get the discount specials at the register that are advertised on the shel. When I ask theclerks, not all of them check as the register did NOT give the additional discount. Am I so hard to understand. I check when Im in the car and will go back next time. Im a senior-limited budget, so every small discount matters. Thanks.
The Aptos Safeway is a hub of this small community. There arent self check outs, so all my neighbors are caught chatting in line while we do our thing. Its so different than in a big city where the other shoppers are all strangers. Also, this store is being remodeled in the near future, I wonder how the new feel will be.
Look. The manager needs to be fired straight up. I dont know why the people above him dont get it. Maybe if they had a better leader, they could put more people on the floor. 45 minutes in line to buy 6 items, one being some ice cream and an pathetic store manager playing Bejeweled is flat ridiculous. Humans...
Usually there along register weights here although this wasnt the case today . They do have a customer service person and a customer service desk but you often have to have that person paged . And I dont know why – perhaps because Im a health food store shopper but I just dont find this store pleasant to shopping . There just isnt anything warm or comforting here . But probably all Safeways are like this
My fiance and I went into the Safeway late , 2am, because we work late hours. We were rushed out by an older white gentleman. I guess he was an assistant manager maybe he called for a manager on the intercom. Anyways, insulted us by calling us thieves. He must have mistaken us for another couple. Which we tried to explain to him. But he had no time for that this evening or early this morning. To say the least we were severely insulted and will never visit this Safeway ever again. We took the time to show the gentleman our pockets, her purse, everything we had, to try to explain to him that we were not thieves.
Go to the other Safeway instead. This one is consistently understaffed and under stocked. Dont expect to find what you need here. The butchers here are nicer though, and they will make sure you get good meat and fish.
Deli crew is awesome.bathroom situation is kind of stressful in this store. wish the one toilet bathroom had soap .
I want to know WHY this Safeway is so awful???? This is a wealthy neighborhood and a lot of people would shop there if it wasnt so bad. Also,why have the prices gone trough the roof???? Everything is 4.99!!!!! Is this a write-off store?????
Its too small! Safeway has to be big! Why is it small like a liquor store!!??lol I dont like it, then again there are plenty more Safeway nearby! I hope this was helpful.
Half the checkers are not very nice, other half very friendly. They chronically dont have enough checkers on the clock to handle the rushes or the manager is slow to act when they do, especially in the summer. Parking is almost always a pain.
My experience at Safeway Aptos is and always has been horrendous. There has never been enoug checkers and those Checkers that you have are slow except for a few who I tried to get online with but sometimes it doesnt happen that way. Today we were in line at the express lane a woman had items from the bulk grains and did not get the numbers for each of the three items. The checker look for the book several times really did nothing else but look to the book and couldnt not find the numbers to her bulk items. The Checker made us stand in line for over 10 minutes while he checked through the book for the numbers of the items. He still could not find them so I spoke up and said well why dont you go back and get the numbers to those items and so we can get through. The customer got indignant and rude to me as if we had all day for her to stand there and look through a book instead of going back and getting the numbers to expedite the line. Finally she just decided not to get the items and still was indignant and rude. This is always a problem at this Safeway in Aptos California Never Never he left Checkers at the store. Not to mention the parking lot is just too small to support our community here in Aptos especially during Peak tourist season. Soon there is a new Leaf Market going in the Aptos Village area if things dont change at Safeway Aptos you will lose many customers. As it is I find out where to go in unless the convenience of Safeway in my neighborhood is that my best interest. Eventually this Safeway will disappear because of lack of business and I know this because I speak to other customers while we wait in line and they always say this is the worst Safeway they have ever been to I feel things need to change in order to keep this Safeway afloat. In fact the attitude towards people like myself who speak up very poor and also tend to ignore me. I am a very friendly person but the situation at Safeway Aptos is not only my concern but many others and Im not one to be quiet about it. I hope to see some changes because as a consumer and as a person that shops at Safeway Aptos for many years I will have no trouble in the very near future to stop shopping at Safeway AptosThank you Michael Bardo
Aptos Safeway continues to do a great job with the Covid precautions. Carts and conveyors are always sanitized for us and hand sanitizer wipes available at every entrance. Thank you!!
This Safeway has a chronic problem with long checkout lines. I stopped to pickup milk on my home from work, I ended up waiting in line for 12 minutes. The other people in line were all complaining as well. Im looking forward to the day when online grocery shopping takes over and puts this poorly run store out of business.
Good store during daytime due to the best employees and best prices. The late night staff are rather brash and even rude and a long line often forms at the one register open making for a long wait to pay.
Huge selection, really good pricing, and fresh bakery. You really cant go wrong with Safeway. It is in the name Safeway, for it is the most safe nd best way to go.
Amazing product quality and friendly behavior .. I am really satisfied..
I appreciate their customer service and attention. Although like most stores these day prices can be displayed incorrectly, when brought to their attention they are very responsive.
The cashier was really friendly, happy and nice. I hadnt seen that before at this store.
I felt safe, went in and out and I like that they have self service now.
Worst Safeway I ever been. The cashier purposely ruin Xmas by refusing to sell a bottle of alcochol even after checking my driver license on Xmas eve. She demanded to see my passport since I am out of state. I gave her US govt issues NEXUS which is equivilant to passport. She argued driver license is not a valid proof of identity, but I am driving in CA? What the heck?Way to go xmas grinch! Stay away from this store! Limited selection as well.
Old store. Nice staff but the store needs to be leveled and rebuilt like they did on the Westside on mission. The shopping center is currently doing a “face lift” on the shopping center and they should have done a rebuild.
The worst! Plenty of customers, one checkout open. When they do open another check out, they dont turn the light on, so you dont know if that checker is about to leave and close the line or not. No express lanes open. Who ever the manager is, should be let go. This is the worst Safeway ever.
You guys have drug addicts occuppying the bathroom where is your antennas? Spend a lot of money here take care of it geez. Your food is nasty in the deli to the cake had strawberry lemon and pink chocolate sprinkles ?! Gross. Pasta salad nasty how you mess up pasta salad? Dont know how to prepare food.... Man. Waste of money.
Good place to stop when you are heading out or getting back from hiking or the beach. The parking lot is small, but its not hard to find a spot. Staff are friendly and helpful.
My gift card got declined here and this lovely gentleman helped me through the situation! Very nice service and very polite employees.
I have never been to any establishment where asking to see the manager meant you were IMMEDIATELY going to be yelled at. Never in any of my days of customer service has someone literally pointed and called a customer a “situation”. Disgraceful.
The Safeway is not organised in a logical way and everytime I have to ask for help to find each item on my list. You would assume chops and soda would be near each other, but they are near opposite ends of the store.
Nice market and deli. Great service and close to the beach 🏖️
Why does Safeway in Aptos waste space with all the check stands when there is no employee at station. In twenty min. They lost several hundred dollars. 6 customers walked out. Angry. Fill the check stands. Not like you cant afford to. Not me. Heading to Watsonville Safeway.
I love this Safeway, well stocked, clean and most employees are helpful and nice but there is a few that I rather move lines then to see grumpy faces
Th overnight crew are always making you feel like youre totally interrupting their night when youre ready to check out. Tonight, I think EVERY staff member on th sales floor was wearing earphones or something because I practically had to yell EXCUSE ME! while standing about 1foot away from them to get their attention just so someone could be called to ring me up. I actually gave up trying to get th attention of th first employee I approached because Id already hollered Excuse Me! at him about 6times &he didnt even flinch, let alone turn around and/or acknowledge me (&hed been extremely rude on a previous visit) so I had to walk clear across th store to find someone else to holler at just to call up a checker. Ridiculous. Once someone wz paged, he ran up really quick which wz refreshing but by th time all wz said&done th only thing I wz purchasing - ice cream - wz already melting so much I almost decided to swap it out. I didnt only because I already felt unwelcome there &I just wanted to get out of that dreadful grocery store. A pathetic excuse for sales team. Super UNHELPFUL.
Always have good service from lady in self service red hair and braids
Little pricey on some items, cheap on some others. A pretty good selection of healthy options. Their parfaits are amazing.
Excellent selection and service. I got in and got all my shopping done easily. There was little wait to check out and the customer service is excellent. Very clean store
Smaller Safeway, but have all the stuff you need. Reminds me of the Menlo Park Safeway. Of you cant find what your looking for just ask. Very helpful prove at this store
Small parking lot and store, narrow aisles. Long lines. Deli is adequate, bakery is limited. Fits the Aptos customer and small town atmosphere.
Packed like no other safeway eith goodies! I sifted through the melange thinking there must be cake here somewhere, when struck it rich!
Clean store that offers all the essentials youll need at good prices
Bi variety of mushrooms, prices are a little expensive.
Its a busy store with limited parking but has the basics you need if you are willing to wait in line.The place is understaffed but the staff that is there is friendly and does its best to cope with there lack of manpower
I whole heartedly agree that this is the worst safeway Ive ever been to. I live in Seacliff, so it would be nice if the staff wasnt so awful. As it is, I go to Capitola, or anywhere else on the planet to shop. Can I give 0 stars?
Typical union run store, bunch of slugs working here. 85 percent of the time i come here, they have only one non-express lane register going with 12 carts in line for that one register...
This is just about the worst Safeway ever. No such thing as a quick trip here. Parking sucks too. Takes FOREVER to get through checkout
This is the worst grocery store I’ve ever encountered. Long lines, many items not available because of sales, some ( not all) rude checkers. So called “Customer service “ who won’t answer the phone. Manager must not know how to manage.
Im a customer of 42 years. Reliable store, pretty much everything I need. Checkout can be crowded discounts for members quite helpful
Not my favorite Safeway but still best option for certain items. Store layout is cramped, often long lines, meh.
Greg has the freshest produce by far. I drive past another Safeway just to go to this Aptos safeway. The apples were stacked like a fancy pyramid. Greg rotates it right!
Nice store with a good selection of items. Produce section is great. Rows are a little narrow. Staff is friendly and helpful.
My no.1 place to shop for the majority of my grocery needs from apples to Zout laundry items. Excellent location & convenient hours of operation.
Its fine. Its Safeway. The level of chaos is fairly low, and there are usually enough tills open.
Quick service, nice employees, convenient location, they also recently installed self check out stands. Self check out is really quick and easy.
The worst Safeway I have ever been to. The selection is awful and the employees are rude and abrasive and treat customers with no respect. If you have an option to shop somewhere else. Do it.
This Safeway always has long lines. Old and stinky. Could use good management and a total overhaul. Dont go here if your in a hurry
Good store. Bathroom being remodeled so you have to go to the gas station restroom.
It doesnt matter what time of day or evening, lines are VERY long! People are backed up, all over the place. Usually only 2 checkstands (out of 10) open at any given time.
Last of the Safeway stores in Santa Cruz County where they smile and treat you like a human.
Nice store over here
Tight parking, cramped store but good selection and decent prices
Good customer service and a clean store
Terrible service. Always short on checkers. Very narrow aisles. limited selection of products. I generally like Safeway, but I try and avoid this one.
This location has a small parking lot but we love the clean store and well stocked inventory.
Went to this 24 HOUR store to get something I needed for my 3 month old baby at 1am to find out it was CLOSED with a written sign saying reopen at 4am. Nice
Very poorly run, checking out takes forever. Most retail places prioritize collecting money, but not this one.
I felt better when the guys were outside sterilizing carts, now its free for all.
Worst checker ever! Didnt know what the Friday specials were and when I asked at check out for her to get me the product out of the back she told me I needed to go look for it myself. When I told her there was none on the shelf, she still refused to call and get the product out of the back for me. Looks like my business will be going elsewhere
I am always able to navigate Safeway stores usually my first choice.
I love this little store, the people are friendly. Parking is a challenge, if youre in a hurry.
Always clean, plenty of parking and their Gas Station has the cheapest gas Ive seen around lately!
Attitude is everything and the Employees working the checkout have an anti-cali attitude... negative vibes and just plain pissy..if you dont like your job ,leave
Staff are friendly. Checkout is consistently excessively long even with short lines and few items. Store layout is odd.
Really clean store, but the cashiers dont talk, but SAFEWAY has anything u need from a supermarket, I will keep on returning
One of the lower quality safeways in the area only go there because its convenient. The ones on 41st and freedom are way better.
This store is always very clean and employees and customers are always pretty kind to my son and I.
Usually not too busy, and usually fast service. Im usually in and out ot there in a hurry. 🍻
Got 40 cents off a gallon with my Safeway rewards
Check your receipts. They overcharge. Del rey oaks, ca. I cant seem to change the location. It is Del Rey Oaks in Monterey. Stop the fake news.
Super clean, well stocked, fresh perfect fruit and deliver even though it was after hours!!Soooooo impressed!
Always a great place to shop. Staff is always friendly and helpful
Safeway is safeway. Its clean and there are plenty of cashiers. Not much more to say about a safeway.
Good merchandise selection. Free parking. Quick checkout.
I enjoy their Bakery everything is fresh the service is excellent I always come back
Its on my way home and I had to get some milk and waffles for my cuties for breakfast❤ and the staff is awesome👍
If you want to complain come and try our supermarkets in the U.K. Twice as busy and a quarter of the selection of produce. Count yourself lucky guys!
Is there a grape juice anywhere I cant find it not just this store any store seems like everything I like suddenly goes out of stock
As usual and to be expected safeway always stocks their shelves and have amazing staff
Even mid day, the lines at this store are atrocious. I try to avoid it unless it is the only option, or I forgot what shopping there is like
Under staffed..but staff on duty helpful...Safeway needs to hire more people bc staff r over worked...line of over 15 people at 930pm
25 minutes to check out on a Wednesday night @6:45. There had to be 30+ people in line, and no one who worked there really cared.
The staff are nice but this is a ssslllooowwww store, not enough employees for the crowd.
Clean ,well stocked...service is much better..
Long check out lines, not enough checkers and had to go back in the store to get the item they didnt put in my bag.
Its the Safeway that the corporate office forgot. The workers are friendly, but there usually isnt enough of them at peak times. The store is old and crammed. Limited selection on a lot of items.
Big and busy. Popular due to it being the only flagship grocery store in the area. Safeway gas station.
Very busy store
Why are they closed at midnight if they claim theyre 24 hours?
Nothing exceptional. The had what we came due while on a family vacation to Aptos.
Worst customer service horrible parking long lines. No carts in the front of the store had to walk the parking lot looking for one
Clerks are nice but they need more checkers. It gets really busy.
Long checkout lines as they dont open many and have no self checkout option. Older store that hasnt been updated in a long time.
Covid prepared. Clean store. Very nice staff. Thanks.
Lady at the front was very helpful
Kombucha and college creamer on saleGood variety in different fruitAnd monopoly game tickets
Too busy and parking lot is by Home Depot,leaving nails to puncture tires,and homeless Hispanic men making gestures at antyone whom will look...somewhere else.
They had everything we needed.
I really like Safeway, I do almost all my grocery shopping here.
You have to take camping equipment with you if you go here as the lines to check out are always very long . They just dont have enough lines open
Nice well laid out store with friendly employees and good selection.
Always busy, never enough registers open, but such a convenient location right by the beach. Lifesaver for camping trips!
Very little parking. This store smells bad. But it does have a gas station.
Compared to other Safeways this is a outdated store. Very narrow and crowded lanes and the store seems dingy.
Good place for organic food. Nice selection of meats and veggies.
Nice store going through a remodel with nice employees.
Ok. Safeway. Gas over priced and parking lot is kind of small. Lines are long and staff are ok.
Great store, but only 4 checkers on a busy, holiday Saturday.
Be prepared to wait in the checkout line for ever. My milk spoiled before I made it to my car...and my bread molded.
The staff does good work mostly, some are a little moppy but most are pleasant.
They stare at me like Im going to steal something last time they even call the cops and they found nothing so they racial profile me after I just paid cash money for the items I bought yes I did say bye when they accused me of stealing
Love the gas prices, used my $1off
Other than the fact the place is outdated, undersized, and perpetually understaffed, its a great place to shop!
I love Safeway! Theyre better than Ralphs!
Hard to get parking, gas station is always backed up.
After waiting for 20 minutes the customer service Lady showed up with the most horrible attitude. Disrespectful and unprofessional. Do something about it!
Its the only main store around that has almost everything. You cant go wrong.
As Safeways go, this is a pretty nice one.
Great family store..the line wait is craaaazzzyy after 6
They always have everything I need but their lines are always extremely long and slow
Nice but I had to wait a long line for the cashier
As there are not a lot of choices nearby this locale has no reason to improve ... from the parking to the lighting to the checkout ... all bad
Easy to find most things I need here, I have been shopping here for over 30 years.
Its a small Safeway but not bad
Great service. Nice clean store.
Neat and tidy store. Overall pleasant experience.
3.7 (199 comments)
Review №1
2022-04-03Went in around 8:30pm this evening to grab a couple things. My husband grabbed some alcohol. We headed to the self check out where an older male employee was standing at the register. My husband went to show him his drivers license. The employee was EXTREMELY RUDE!! He wouldn’t check his ID and told him to go to non self check out that had a bit of a wait. His tone was so unprofessional and uncalled for. We have been in this store several times and it wasn’t an issue until tonight. We were exhausted from a day of exploring the town and didn’t need his rude condescending attitude one bit!!! The other cashier told me he was a manager. If that’s actually true then he needs to step down since he clearly is too lazy to be working in a customer service based business and should just retire. VERY poor customer service! His disrespectful approach to customers needs is NOT ok! Great way to run off customers. Maybe he would be more interested in a position that won’t be assisting customers directly. I will be using New leaf market from now on! I want to shop where my business is appreciated and make you feel welcome. I will also be contacting the corporate office to inform them of this situation.
Review №2
2022-06-21I wish I was able to give this Safeway five stars. However there are several problems I faced while shopping. First, it was very difficult to find gluten-free, keto, etc items. Second was That they did not seem to carry many diet specific foods. Lastly they were out of stock for many items as well. Also wanted to mention that they charged me for two paper bags which is fine except they both broke the handles before I left the store and we’re not giving new ones. If I’m gonna pay for a bag at least not having rips
Review №3
2022-03-20The best place, nice employees, no snobbish peeps at this Safeway. Good stock fast checkers, super nice checkers. Easy to find employees when you cant find someone to help r short people that cant reach top shelves.
Review №4
2022-05-16Less than expected for a Safeway location. Felt a lot lower end than other Safeway locations, some shelves were not stocked, and the bathroom was in the back storage area? The bathroom was not clean, graffitied, and sections broken or missing. Otherwise, the location was fairly clean in the main sections and had extra items and self serve for those traveling through.
Review №5
2022-06-09This place honestly could not be worse. They have been heading downhill for the last 3 or 4 years. Customer service is definitely not top of their list. Just visited the deli counter at 5.30pm on a Thursday - was told twice that they were not slicing any more meat that day. 5.30pm - dinner time ! I dont know if it was a disgruntled employee or some sort of misguided store management policy. The $400-500 you got from us each week is now going elsewhere. At least they have the tourists, and so dont need to care about the locals who sustain their business.UPDATE: Note the garbage response from Safeway below. They are asking ME to make an effort to reach out to THEM to solve THEIR problem. How backward is that ? Completely indicative of what I first posted.ANOTHER UPDATE - regardless of my previous comments , I needed a loaf of French bread and a small whole milk. When I got to the store around 5.30pm, despite the big bread sign saying hot at 5 or its free, there was no fresh bread in the store and the bakery was closed. OK. So on checking out with my milk I was asked, did you find everything OK ?. I said no, was asked why, and explained the no bread deal. He shrugged and said sorry. Why ask ? Management at this store is atrocious.
Review №6
2022-03-15Good store with a decent selection. I just wish it was a bit more consistent is all... but I know as of lately theres a global supply chain issue, so I cut em some slack for that.
Review №7
2022-05-16I went to Safeway today at Aptos and the people had me to to find the stuff they have some good service I go back to shop at on the Safeway everything is good yet I go back....
Review №8
2022-06-30Hey... its Safeway... what else can you say. It is one of the best Safeways!
Review №9
2021-10-04Cashier could’ve been slightly friendlier but oh well. They always seem to be out of the obviously sought out items customers other than myself love. But with the shelves constantly empty it would only make sense to order additional of that product because clearly not enough is being put on the shelves to keep up with the demand. I know they lose my money on a regular basis because they never have the 1 item I am always Looking and so I don’t even bother shopping at this store when my main trip to the store is for that 1 item, I go elsewhere because I have a better chance on getting the product I went there for.
Review №10
2022-05-01This Safeway is garbage. Western Union is always closed also. Pretty useless people working there