Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (33)
The sales person was very friendly and focused. Even though it was close to closing time he took the time to show me the products and explain the functionality of each item. I really appreciate his service.
Eden is wonderful, along with the rest of the entire staff. Service is serious about ensuring your vehicle is properly maintained. It has been a rare pleasure dealing with this dealership and their service department.
The team at Rusnak /Pasadena Jaguar are always on top of things when it comes to service. They are always so welcoming and professional. Eden is the sweetest! She always takes good care of us. Always a pleasure to do business with them!
Eden is the service agent there shes great if you ever need anything done she will be the one to go to its a great facility and they give good service hands down Im going to Sunset as well as Galpin on Roscoe and the level of service was poor at those locations but at rusnak Pasadena theyre the best
Eden is FABULOUS to work with and every time I need to drop my car off for general maintenance or other service, my experience is wonderful! I recommend Rusnak Jaguar highly!
We are always so welcomed and well taken care of by our service advisor, Eden Esparza. She is a major part of the reason we have purchased 3 Jaguars!
This is a dealer that has it all together in terms of service and pampering it clients. No waiting for anything. Special recognition to Eden who always greets me warmly and solves my issues.
Eden is always friendly and willing to help. She is very knowledgeable and an asset to Jaguar in Pasadena.
The service is great! Kyle took very good care of me.
They were fast and resolved my issue with break sensor I was surprised they had the part in stock they even wasted the car.
Love this place. So helpful and professional. I would recommend this place. Thank u Eden and thank you Johanna for recommending having my windows tinted. My Jag looks great
Eden is the best, always takes great care of us!
If you talking about Rusnak Pasadena Jaguar, they reffered me to a private repair shop because I owe a 2004 S-type that they never serviced. Galpin Jaguar where I bought the car could care less and Hornburg Jaugar helped me, was kind and professional but could not fix my engine light problem. I Love my 2004 Jag. It only has 116,000 miles but my engine light has cost me thousands of dollars and the private shop is working on it. Hope they can fix it. TY
Kyle and Brian till care of me and treated me great
Armando Provided exceptional customer service always stayed in contact with me kept me informed of price Offer me suggested additional services and even Informed me of some things that I did know about the car
Kyle was very professional and polite. Excellent!
Great place. Clean, professional. Great communication.Eden is very nice and professional!
Eden always take care of everything! Service is always perfect!
Very well done. Appreciated
I LOVE GOOD CUSTOMER SERVICE AND THAT EXACTLY WHAT I GOT.THANK YOU ARMANDO
Great service. Good service manager
Very professional and efficient.
Great service.
4.9 (33 comments)
Review №1
2022-02-24Eden Esparza, Service Consultant, offers excellent customer service. She is knowledgeable and pleasant and always responds to calls/emails. Waiting area was clean and I was able to comfortable do some work (and watch a movie) with the WIFI access. Only reason for the 4 stars and not 5 is because my wait time for basic service was 4 hours long.
Review №2
2022-03-24Eden was super nice and helpful. Always kept me informed and asked me a lot of questions to find out the problem. It got resolved very quickly. It’s been 2 days now and it drives like brand new,. Hope it will continue this way. 🙏Thank you
Review №3
2022-01-22Where to start. There were some positives: professional service, good sms text system. Many many more negatives: 1) I wasnt given a quote with transparency compared to billing. 2) Had my car held up 4 business days for a standard service 3) Extravagant repair prices 4) Left grease smudges on my leather 5) Didnt even offer a complimentary cleaning with my service 6) was not given any diagnostics on my car from quality of brake pads or thread on tires etc. My worst experience in servicing any car in my adult life and far from the quality of service I would expect from Jaguar. I brought my car to service at Jaguar knowing it would be more expensive than third-party, but I wanted good convenient, upscale first party service and I received none of that.
Review №4
2022-02-03I’ve been taking my car to Rusnak Pasadena for a few years now. My experience with Eden and the Rusnak Jaguar service department has always been excellent. Eden is always quick to respond, professional, follows through and has always gone out of her way to help. If you’re looking for a service advisor that you can trust, depend on, and knows her stuff, ask for Eden.
Review №5
2022-01-11Believe the hype about Eden! She is probably the most professional, customer service oriented individual I’ve had the pleasure of working with when it comes to getting cars serviced. She knows her stuff, is kind and anticipates what the customer needs. Will always bring my Jag here in the future because of her.
Review №6
2022-04-14Rusnak/Pasadena Jaguar is the ONLY place I would have my Jaguar serviced. Eden Esparza is the BEST and always takes care of everything with a genuine friendly attitude and a smile.
Review №7
2022-01-27The reason I drive farther from me to Rusnak for service is the quality of the associates in the Service Department. They are friendly, knowledgeable and they don’t charge me for things I don’t need. My family has been using Rusnak since 1978. That I still use them to service my vehicles is a testament to their quality.
Review №8
2021-08-28Always very professional, knowledgeable, polite, friendly, concerned and helpful. Very pleasant and comfortable to work with. Eden makes the whole process easy and is a true pleasure to work with. She is one if the best Service Advisors we have ever worked with.
Review №9
2021-08-26I have had my car serviced with Rusnak for the past 16 years, and its all because of their service writer, Eden. She is truly the best. Always feel like part of the family and does not push.Thank you
Review №10
2021-09-11The service advisor Ms. Eden and service department provided me excellent and professional customer service. They washed my car super clean. Pasadena Rusnak service department is two thumbs up! Best， Barbara