In-store shopping
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Conciergerie
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Comments (199)
It was fine up until I stepped on the tack side of a inventory control tag to I yelled a carnal verb that sounds like MUCK and thankfully it didnt break skin so no tetanus shot needed,guess no body was concerned about sooooo,no self incrimination will be said..
Well shopping during these times isnt the best but I have been getting a bit lucky when I go. They have arrows on the floor for one way shopping. This is supposed to make the way you shop faster however im not sure if too many people are following this rule. I usually walk to wherever I need to or directly towards the section I want to look at. Lately clothing has been scarce. Not too sure why but I did ask and was told that restocking was happening daily but that people seem to be buying up the clothes. I have been trying to shop for clothing online but I dont like trusting the size of an item without seeing it in hands. Also since the fitting rooms at Ross are closed Ive been trying on clothes over mine. Not sure if its allowed but thats what Ive been doing. So if you plan on doing that I suggest thin clothing when you shop. Be safe!
Great selection, alot of the merchandise is marked down .
Never go back to buy at this store anymore is ridiculous that i tried to exchange something and i didnt have the receipt i paid 10.00 dls for the clothes and they trying to gave me only .40 cents of credit thats abuse .
Limited stock - Unreliable toy isle. Would not recommend searching for Nerf products here. Very dirty- unsanitary.
4 cashiers only 1 open.. 7 people in line. Mgr was just passing not telling any other cashier to open up their lane.. dont like going there but needed to get something quickly.
This place is awesome! They say the fun is in the hunt for values. Long as you are willing to take the time, you can find some really nice clothing items at a great discount price. I have found some really nice dress shirts at this location. The staff is also very friendly.
Hello, clean store, big enough to find good stuff,Almost every time I look for shoes I find them, and they cover the regulations about the covid-19 requirements, thank you Ross 🙌
My mom loves going there best deals
Substandard location. Not happy with my visit. Staff having neck covered with tattoos does not breed confidence. Guessing West L.A. locations are much different.
There was a huge line of people waiting to pay for their purchases; I was going to buy 3 pairs of shoes but I leave them because I didnt want to wait for my turn to paid.
To be honest I prefer not to shop there!!! Their prices compared to Marshalls are very similar but its just the store is not very well kept. Its more crowded and its messier
Great selection but OMG the mothers day bonaza was ridiculus with only 3 cashier to check out the line was 45 min+ just to pay get it together Ross people love thier Mamas
Ross is a great store to save money, you can find some fantastic buys here. The prices are great on most items and you can find some very good well known brands. The isles can be a bit messy, but its expected after all it is the holidays.
Great spot, this location & staff where on their hustle game helping with checkout and register. Clothing racks and Gift item shelves appear very clean and with inventory organized better than Ive seen any Ross location in the past...
Horrible no cashiers only one register open for returns and charge and i saw employees walking around it took me like 30 min to pay 😡😡😡
This place doesnt always have nice clothes for men. The entire store is a zoo, waaaaay too many people and the floor is filled clothes that other customers just threw. Its chaos here, but you may be able to get some good stuff now and then.
I love this place to shop. But I cant buy perfumes or cologne bcuz this place doesnt have any samples. I like to check on how these items smell b4 I buy. The rest is good!
Always a good place to come. Most people dont know but Ross closes at 11pm. I like to come at this time when nobodys around and you can really check all the items you want. It was great items and sizes as well.
Good last minute place to shop for clothes
Decent prices for most of the clothing, but some of the items that I noticed were not too much discounted (i.e.: tool box by Staney Tools at $59.95... Harbor Freight has a better tool set for $39.00)
Everyone loves the merchandise at ross , but I hate standing in line to pay, they always havea very long line and only 2 registers opened, every time Im looking for something and I ask a store associate for help to find what im looking for I GET THE SAME RESPONSE..JUST WHATS THERE.....OR NO WE DONT HAVE ANY..but I go to ross because they have good things for an amazing price.
There are a lot of stuff to decorate a room,And toys for kids, chase bank near it, marshall next to it, and an applebees. i consider it one of my options to buy small gifts for friends and family.I was going to give 4 stars but, just because the guard greets customers.
Very Good place to shop
Store is clean and as organized as a Ross can be. A bit disappointed with the selection of plus size womens clothing. Usually I have better luck. This was my first time visiting this particular Ross.
My wife and I have been to different Ross in different locations we like this Ross because they more selection of clothes and other items.
My husband and I went to this location of Ross yesterday, which we hadnt gone back to because the customer service usually isnt that great, but we decided to go check it out anyway because other than this location, Ross stores are usually great! But after this experience I doubt Ill visit again. I had found a few pairs of shoes that I tried on and wanted to buy and then one of the women came and told one of the workers that she needed to take the shoes away from me because they were doing inventory or something, which I understand, but this lady was extremely rude about it. She didnt speak to us directly, even though we were right in front of her. She only spoke to the worker even when I asked why they needed to he taken back, she refused to acknowledge us at all and they literally took the shoes right out of my hands. I understand that taking inventory is something that needs to be done, but maybe there could be some sort of warning or notice not to take the shoes before people get the shoes, try them on, just to have them taken away. Or maybe just do it during a time thats not so busy.
You will always find something at Ross especially when youre on a budget. A pair of jeans, a nice dress, a blouse or a sweater, Lots of clothing at a good price. Theres alot of merchandise on the floors at mostly every Ross I go to but no matter how much the employees clean up and organize the items it seems that the customers always mess things up again so it always looks disorganized. But you will end up finding something if you look hard enough.
I usually stay away from Ross and prefer Marshalls, but I must say that Ross had everything I was looking for, beautiful decorative pillows, nice sweaters and a red purse that Ive been looking for for months. Although it took a while for then to get another cashier up front to help with the very long line....then I remembered why I prefer Marshals
There was a good variety of clothes here and some decently priced jewelry that went for somewhere around 8 to 12 dollers from what I saw as well as some toys for children though there are hardly any if you were looking for toys youd be better off going somewhere else however its still a good place to go to if youre looking for clothes
I have found some of the cutest, most affordable shoes at this Ross!
I always come here when in the area hoping to find a hidden gem. The lines can be super hectic during the holidays with few employees actually ringing people up.... so be prepared to wait long times and oh the cloth is like all over the place so be ready to search for your treasure because it won’t come easily to you with a fight.
Not alot of selection in either section. Junky products on the floor ppl rolling over them with their carts not picking them up. Who doesnt carry light jackets or sweaters in any size. Wont come here again and I live in the area
I buy odds and ends at Ross. Usually cookies or sweets or some kind of item to put in a gift basket as well as a lot of Home items. From time to time I will buy some clothing here but I am mainly a gift basket and HomeGoods Shopper. The staff is nice enough and although it does get busy sometimes the deals are worth it.
It was great shopping at night just they didnt have alot this time they need to restock but okay I guess and the lines to pay where not busy !
Great experience very helpful I was on my shoes didnt fit I had no problem exchanging them twice thanks Ross
This was the most uncomfortable experience I’ve ever had shopping! The employee followed me around like I was a criminal. This is a very Prejudice store, don’t shop here if you have darker skin because they will assume you’re going to steal something and follow you around the whole time you shop... How humiliating! I even filmed it for those who think I’m lying!
I dont know where all this negative comments are coming from but I love this ross this one and Pico Rivera Ross are my to go Rosses I love the customer service cashiers are nice security always making you feel welcome. What I dont understand are the moody shoppers security is always saying hi welcome to ross I dont understand why people ignore ensted of at least saying hi back or thanks. Any who I love this ross lol
Super deals on clothing and other things. Never ceases to amaze me some of the things you find at the most incredible prices. Praise God for a store like Ross where people can get quality at a discount.
Always something good and the best price.
Good place but most stuff for women, and if your looking for general decorations for your house. As a guy never have found anything of interest or liking in this store
I bought some shoes and they were both 11.5 but for some reason one was very tight so i called because i did have my receipt but i had torn off the price tag . as soon as this girl answered *Viviana she said hold on a sec and i waited 10 min on hold and when they picked up they hanged up . so i went over to get a refund and i did get it and the girl seemed careless when i said may i speak to a manager she had an attitude but i said no its ok Nevermind avoid this girl she is rude she looks like Pocahontas . seriously no customer service skill at all .
Very well stocked, friendly staff, only one thing is missing, a bench close to the cash register to rest would be nice, I saw lots of elderly shoopers and we all agreed that, we would of shopped a little more. 😉
I was shopping there last night . I forgot my wallet in the lady’s washroom. When I turn back to check it , a thief stole all my cash. That was our vacation money for LA . I was panicked and asked the lady who is in charged to let people go to washroom for help . She told me there was two lady went inside after me . One was a customer and one was a employee. The manager told me because of their policy she can’t help me finding who went inside washroom after me. I called 911 and I didn’t get my money back . It was my mistake forgot my wallet in the washroom , but that person has no right to take my money for any reason . What a shame to be a thief. I wish the person who stolen my money worse luck . I wish the worse thing happened to you when you on your vacation . I didn’t feel I get proper help from the ROSS. All they can said to me is sorry . I felt they even didn’t try to help me .
I really like to shopping experience at Ross great prices different clothing you have to hunt but its worth itAnd yes I do Dress for Less LOL
Was about to purchase something when I saw the line going down the aisle so I just left. Otherwise store is cleaned and stocked (I was in the bedding department)
They are not carrying as much as they used too. Its ok. wasnt really worth fighting for parking.
Love this place. You can find some great hidden finds here like brand clothing, bags, shoes, etc. Way better selection compared to other Ross Ive been to. Also minimal wait for check out which is a plus.
The store is very clean. I found an awesome shirt within minutes, which was great. I was on a time constraint to get back to work and their lines were very quick!
ALL I CAN SAY IS I WAS RACIAL PROFILED AT THIS ROSS LOCATION THE LOST PREVENTION MAN CHRISTIAN SYLVA STARED AT MY HUSBAND AND I UP AND DOWN AS WE WALKED THROUGH THE DOOR THERE WERE PLENTY OF HISPANIC SHOPPERS BUT THEY CHOSE TO FOLLOW US EVERY SECTION WE WENT IN MADE MY SHOPPING EXPERIENCE VERY UNCOMFORTABLE BELIEVE ME WE DONT HAVE TO STEAL ANYTHING!!!
Not a big fan of Ross in general. I do go often since a friend of mine is... That said, this Ross blows, and especially the people (respectfully) everyone has a crabby-pants attitude. Therefore, as hard as the staff tries... It just darn impossible. Neither me nor my friend will be returning to this Ross. Avoid like the plague! Avoid all together, Ross as well as the dark and moody neighborhood. Seriously! 😡
Horrid service. Return employee chatting it up with the security. She clearly saw the line and chose to keep talking. Worse part is it was a older female, glasses, bulky physique. If you want speedy, polite, fast service where the employees care... go to marshalls next door
Always packNot alot of good clothes to choose from
A bit low in merchandise due to pandemic Im assuming, but overall cashiers are sweet.
Great stuff they just need more cashiers.. the best one was like a wait at a theme park ride.
WAYYYYYY TOO CROWDED....WAYYYYYYYYYYYYY, WAYYYYYYYYYYY TOO MESSY....WAYYYYYYYY, WAYYYYYYYYY, WAYYYYYYYYYYYYYY TOO LONG A LINE TO PAY/CHECKOUT! DEFINITELY WILL NOT BE BACK HERE AGAIN.....THANKS BUT NO THANKS.
Great deals great employees a little hectic but still one of my favorite holiday stops great deals beautiful jewelry clothes gifts toys and so much more!!!
This Ross is okay needs to open more registers because I waited a long time in line.they need to carry more inventory for plus size girls because it was really hard to find but I was looking for in my size when other offices I dont seem to have a problem.
This is my second time, and its Salmon again for me! The salmon with the mole is AwEsOmE!Its my GRANDSONS first time And he loved the combination of the 4 🌮 TACOS!I asked him, would he like to back again and he said YEAH!THANK YOU ROCIO, nice meeting you!!
Cheap and affordable
Great place to shop, they have the best low prices and great customer service.
Cashiers needs more customers skills and to be nice with people.
Do not come terrible customer service manager is very condescending and rude his name is julio. DO NOT COME
Its ok compared to other ross...expect to always find a mess in all departments lines are ridiculously long they only have 2 cashiers open on most days expect to wait from 30min or more to pay on weekends(in my experience the few times Ive been here)
Super cool 😎
Great deals, love their shoe department. Could improve on having more high end brands womans clothes.
Do not come here terrible customer service manager named julio was very condescending and rude towards me and employee DO NOT COME
Best place to go buy good clothes at really low prices
Great finds and great bargains. Good place for last minute gifts.
Clothes all over the place. Sizes in wrong places. Line to check out wrapped around the store. Kids loose all over the place. Definately not coming back
Good place to buy purses and shoes perfume etc staff is cool they have courteous security guards too all and all i do like it
Very nice and welcoming workers low prices for awesome clothing and accessories etc. Would definelty come back year round
They carry a lot of good name brands with good deals, especially on holidays, friendly people & helpful
Its okay, lately the clothes hasnt been as nice quality as before a
Store looked nice well stocked . only 2 registers open 23 people in line on Friday at 430
A bit unorganized, very few cashiers, not so good of service. The line was 20 minutes long
Its a very good place but they need to have more faster payment time im talking about the cashiers but overall i love it
Love ross its my favorite place to shop quality items for less
Excellent service and you find a variety of clothes
Not much to choose from but did find some good stuff from the things they did have to offer
Great place to shop! Clean and friendly. So far best Ross Ive been to
Variety of items at an affordable price.
Staff was really friendly and welcoming. The store itself was very clean and organized as well.
Always a good place to come. Most people dont know but Ross closes at 11 p.m. and sometimes even at 12😎 I like to come at this time when nobodys around
Found some Friends cups! Loved them
Did some shopping here before I like it great place great prices but can sometimes be a little messy.
Always find something cute even if im not shopping for myself and the prices are great . They have customer restroom 👍
We love this place they have amazing clothes for my whole family 😘❤😁😘❤
Nothing was in order everything was everywhere and made it extremely hard to find what I was looking for. Was looking for jeans but just came out with shoes .
If say the selection is cool, kinda like any other Ross. Good prices nice finds
Lines are always too long and not enough cashiers. Other than that, good customer service.
You will find a lot of things you dont even imagine from clothes,luggage,bags,shoes,toys,tools, home furniture, and a lot more good prices,
Everything is cheep here
Love this place always find what I want and more..not like other ross that everything is everywhere
I love coming to Ross!!I always find what u need, and always end up taking way more, and still stay on budget!!
My husband is right know trying some cloth lady is short and rude doesnt even guide people were to go even is first time visit this location ...bad customer service...:/
The store is very well organized but the service can use some help.
A good place to shop
Awesome savings.
They barely had any merchandise. Very disappointing. It was hard finding a gift so I ended up going elsewhere
We like coming here, They have a lot of shoes to choose from. Its a nice store.
I have bought many items. Good prices every day
This place was not as clean as other places Ive been before plus their was a very long line and only two cashiers..
Little variety
Its good but they need more cashiers its always long lines and only 2 cashiers open.
Very nice stuff and so much good stuff good prices
They actually do have a restroom but theres a lot of things lying around thanks to those parents who bring their children.
It was clean and organized. Spend very little time to pay. Good experience.
Good deals
Good merchandise at very good prices, and friendly customer service
The employees were nice but the store was very dirty.
Good prices a little bit messy but ok its because the neighborhood still ok
There, I bought a nice pair of shoes for a sheap price but with style.
Good place to shop. Forget the mall. You can buy that high in here.
Early shopping less crowds. Went during my lunch break
Great deals, clean, and friendly staff
Good place to find things you need at a great price
Been there a couple of times with my sister. Nice place.
Good selection of clothing at a low price
A great selection of clothing for men, women, children items, home essentials, decor, accessories, etc.,
Didnt find anything that I was looking for and their clearance sale is simple blouse $15 thats a clearance sale
One of my favorite places to shop for clothes and shoes
Great store
Yesterday I waited 15 in line for an exchange with only 3 customers ahead of me, they were neglecting us, so I had to leave the store, bad, bad customer service!
Long lines and not enough cahiers not good
Service was good but a bit messy... 🤷♀️
I love BG ROSS it seems there is new management and store looks clean and organised
I love shopping at Ross I always find the right gift, st the right price!
Very clean..more organize...I found wath I looking for...yeah
I like shopping here cause I find what I like but cashier girls are really rude always having unprofessional conversations
Best prices ever nice clothes shoes home decor
All they sell is China-made junk, and I had to put up with my wife purchasing unnecessary clothes, shoes, etc.
Employees always say hi,and seems been happy,they smiling at all time
Always have great customer service.
U cant shop in peace in this location,since security are always behind your ass all the time wth.... 🤔😡
Place is always packed long lines and not as organized as other Ross Stores
Lots of really good deals here
I like this store but sometimes is very hard to get what you need
Lines are super long. Staff was friendly
Is boring in there, ever since i was a little kid i aways had to wait for my mom in ross 1 hour or 2 for her to shop
Long time in line to pay only 2 cashiers
Its good have lot of stuff but its always crowded
You find a lot of good stuff, but its always a mess and a big line to pay.
Fitting rooms are open till 1130pm
They need more cashiers 2 is not going to cut it for all the people that go to this Ross,
Long wait to pay, even when you are going to pay one item. Rud Employees. No restroom, even you show receipt. Merchandise disordered.
I mean...... its Ross. What can go wrong, they sell clothes.
Unbelievable prices, everything with great discount.
Has new items and clothing but do not go on weekends theres a very big line!
THIS ROSS IS GOOD, SOMETIMES EVERYTHING IS OUT OF ITS PLACE AND ALWAYS HAS LONG LINES TO CHECKOUT
Dont go on Christmas Eve. The prices are good though.
It could use some improvement in all areas
Ilike this ross because i found everything i was looking for
Nice and fast service
Not to good, couldnt shop because it was too hot...🔥
Nice selection fast service
They have plenty of things at an affordable price.
Always horrible, long lines to pay, and just 2 cashiers open.
Great bargains good customer service!
Over it
You can find good deal there.
It was so fun you guy should go there
Ross is my best friend thats the way I look when I go to shopping in Ross, thanks Ross
Ross is a great place,good clothes.
Wasnt very busy. I couldnt find what i was looking for .
Chip place but yoy have to check everything before the pay. It may be broken or deformed.
Average selection. Found cute dress for work.
Great service just need to tidy up abit
Always lots of ppl and only 2 cash registers open
Great selection, and speedy service.
Great store lots of deals
They have a lot much items than others Ross
Great place especially when there are sales
Out of all the Rosses out there this one is by far the best.
I liked the senior discounts every Tuesday!
Nice clothes
Same ole Ross. The place looks good and organized at that time
Best place to find good clothes
Not bad, good selection
Great deals!! Love the shoes clothes and toys!!!!
I love going to that place is my favorite place!
Good place to get low prices.
Need more cash registers open and need to be more organized
My favorite place to shop for shoes and socks
Good merchandise and good prices.
Lots of clothes but need to look for stuff you want
Love the plus size selection
Somebody stole me $500 and I think it was the security guard
Super crowded. 29 persons on line
4.2 (199 comments)
Review №1
2022-05-07Great place but everything is all over the place
Review №2
2022-05-07They don’t care about the customers all they care is a merchandise that is purchased. They act like they care about their customers but they don’t. They see them as suspicious for anything they do.
Review №3
2020-11-21Very nice deals i found nice name brand shoes for the low price 😀 will vist again
Review №4
2022-04-29Love going here. Not to mention, I love the prices as well!!!
Review №5
2021-09-12The place was really crowded and full. They werent a lot of options for men shirts. They were a lot of the same shirts, but in different sizes. I would recommend DDs since they have more options and not many people go there.
Review №6
2021-12-23Got some nice jeans got out quikly.
Review №7
2021-10-16Everything is a mess. The bathroom is nasty, no soap, no paper towels and the air dryer dont work... The cashier was very mean. First and last time there...bad experience.
Review №8
2021-01-27Employees with very bad attitude! I brought my mom to purchase a few essentials for our home. While searching for items my mom and I stepped away from our cart for a few minutes to look at the sweaters, when we came back to look for the cart it was gone. We began to look for it since we had the materials we needed inside, when I asked the nearest employee she admitted to be the one who took it, by stating “You shouldn’t have left your cart” while placing back our things onto the shelves. Than she made us get a new cart instead of giving us back the one she took. This was a very unpleasant experience and hopefully the staff can become more considerate
Review №9
2021-06-25While apeared as an ordinary costumer to my Ross Store Dress For Less in the city of Bell Flowers , I noticed some irregularities that I had already talk about them by an email to the store managers to all locations by GEOGRAPHICAL ZONE. THE SOUTHWESTERN ZONE was among the group of retailers notified. First if all I personally want to apologise to the lovely and patience consumers or regulary costumers whom relyes on the excellent service and great prizes for the whole family. As of all you noticed the deficiencyes and one big irregularity that if unattended would bring some legal claims or damages by our negligence. I will name those non compliance observations during my audit as hiding auditor among customers. In that way I will be able to address immediate violations or deficiencyes than anouncing my arrival for an specific day where by then they will even bring the labor higher to justified my reception. Those were my observations around the store at 14:37 on the day of 06/23/2021 by myself:1- only one registered cashier open and more than 5 customers on line.(over 30 costumers ) if that would had been an official audit our score would had drastically decreased since that cannot be hide since it is visible to all.2- A violation to the Ross internal POLICIES and employee good practices expected. Let me clarify that one . At no time at all an employee regardless of their range in the store or position and that includes me and the whole associates and top management including human resources ,advisory ,security advisory , members of the chairman board and even investors. It is strictly PROHIBITED and would lead to a termination if considered after the investigation when an APARENTLY a hard working manager in rush time in the store while the audit was taking place , an argument between the manager and a valuable costumer or consumer was taking place at the time of checking out . The argument was increasing of tone and both seemed to defend their cause. Unfortunately I dont have the whole story from both sides but our manager at the time, violate a key policy to never argue to a consumer that at the end of the day pays our checks and that includes me. I hear from the distance that the costumer even requested the employee number to report her to the Ross Corporation and we are just waiting to the arrival of the complain and we will be forced to review the whole customer service procedures to minimize any possibility of legal enforcements by any court. I will be glad to give the costumer a personal letter if apology and a Ross gift card to compensate the hard time and we will cover his bill for that day. Our employe will be RETRAIN as long with the whole crew by their schedule and we will try to have consistent meetings to bring their inquiry es to my attention. And to avoid the shortness of personal we will always have to open all 4 registers and the returns register employee must stay there and do not change his or her duties as return associate. And if slow send the employees to do go backs and double check sizes or whatever is need it.3- As I mentioned before if an official audit we would had failed and fined and possibly lost our licence for not providing a handicap check out registered at all times in the store. I was not expecting to find that considered a critical non comply and automatic end of the audit since no lower score would be available to report us or document. Besides been a violation for our policy we violate the law for the state of California in the city of Bell Flowers for not providing handicap access and immediate accesibility to cashiers with out the need of been on line. My CORRECTIVE action is to order the necessary handicap sings and make them bright with a light in every open registered to check out and a clear sing in the door notifying customers handicap that they can choice any register at their convenience and even request an employee the whole time during their experience at Ross. Also I will take a day to enter and walk to verify if aisles are accesible or not. Changes will be
Review №10
2022-03-16Im a big a fan of Ross but this particular one needs to be organised more the line was rediculously long very few cashiers available