Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (25)
Got a call from them today saying my expected delivery was not confirmed so it got rescheduled. That representative was rude and unprofessional. She didn’t give me her name. She said they left us a message, but I never called back. I told her that I immediately called back to confirm my delivery. She could careless. She doesn’t sound like she’s happy with her job.
If I could give less than one star, I absolutely would not hesitate. I ordered something online, R and L carriers was the freight carrier for my order. I spoke with Nicki, the delivery schedule clerk, and I have to say it is the absolute worst customer service I have experienced in a long time. Their automated phone system states they care about our time and the service does not reflect that. At all. I paid $100 for delivery to my project and the delivery did not show up when it was supposed to. Very unhappy with this shipping company.
I just received a delivery from this carrier today. My bad, I signed off on the delivery since the shrink-wrapped package showed no signs of damage. The driver took off immediately, which gave me the feeling that something was wrong. I opened the shrink-wrap and of course found the dented front panel of my brand new Bosch dishwasher. It was bent out of shape. Even though I called the carriers office right away, sure enough, they declined any responsibility. Fortunately, I can sort this out with the seller and manufacturer. But I would not recommend this shipper to anybody!!!
In 9 years working with all different types of Carriers the Anaheim Location is by far the worst customer service I have ever experienced from ANY company. I was extremely pleasant and kind but I was in contact with a woman named Claudia who clearly just didnt want to be on the phone or was in a rush to do something else. I even heard her whisper oh my god and kept referring me to the website for information that is not very clearly communicated.I am pissed off and glad I do not have to work with R&L a lot as my customer instructed me to ship on their account with them.
I’ve been in transportation since 1994. This is far and away the best trucking company I’ve ever worked for. Treated fairly, and paid a livable wage with great benefits. Management listens and responds. Hope to retire an R&L driver. 👍👍👍
Got my shipment for a pool heater today (roughly 200LB item) and I asked the driver (Steve Hernandez) to bring it into my garage but because it was against company policy (unless I paid for it) he have to dropped it off at curbside (sidewalk). I then asked him if he can bring it closer to my garage because I dont have the proper equipment to get it into my garage, he got very defensive and rude when I asked him and refused to do it. I had to ask my neighbors for help to push this 200lb heater into my garage from the sidewalk. This was my first time using RL Carrier and so I tried asking him questions about what I can/cant do. He tried to answer but was very rude and short temper; in a very condescending way, which was not helpful at all. I asked him if I can examine the item for damages. He said I cant open the box unless I signed for it, I said thats not what the company I bought from told me but fine, Ill examine the exterior. Even that, I was rushed. I called his manager (Tony Munoz) and file a formal complaint against him. Tony didnt mentioned about the examination problem but Tony advised me that Steve should have been able to get the item closer to my garage because from what he can see (on google map) theres a lot of room for him to push the dolly up. At the end, I was able to borrow equipment from my neighbor and was able to get his help, without him, the heater would still be sitting on the sidewalk. This is the worst delivery experience eve; mostly thank you Steve Hernandez.
Went to R+L for a dock pickup because I couldnt do a delivery to my home.Everyone was very professional and courteous from scheduling on the phone for my pickup to loading it in my truck.
Thank you for your great service. We appreciate it .
I had a driver name Juan..I was a bit nervous because I see sooooooo many negative reviews but to be honest MY DELIVERY WAS SMOOTH AND FLAWLESS..my stuff didn’t arrive broken, Juan my delivery guy was absolutely quick and professional (awesome attitude) I am truly grateful..I have to give credit where it’s due and Juan is who made the experience an unforgettable one because the delivery guys are on the front line..I APPRECIATE YOUR HARD WORK..THANK YOU!!
Completely damaged all products I sent with them. Sent in a wooden crate reinforced by bolts and ties. Arrived with no packaging. They refuse to take liability.
GREAT PLACE TO WORK. TY
I visit this place everyday. I work here. Best company Ive ever worked for
Yall are on a hot streak! Keep it up!
Anything, Anywhere, Anytime.
Great service
2.7 (25 comments)
Review №1
2022-03-03So unprofessional. Honestly, no one should accept deliveries from them. Customer service doesnt care where the drivers leave your packages. Ive never left a review on anything, but thats how bad these clowns are.
Review №2
2021-07-22I had a delivery of a vanity mirror confirmed for yesterday July 21 between 11 and 3PM. No one showed or called. When I called in they rescheduled for today 11 to 1PM. About 1:15 someone from RL called and said the driver had an emergency and they couldnt make it.. They asked for tomorrow. Since I have missed 2 days at home waiting I asked for a first AM delivery. They said they could not do that, so I canceled my order.If a delivery company misses 2 appointments why not 3?Terrible service. The store I ordered this from is just as bad if they are unable to secure a decent freight company.
Review №3
2021-12-11Had a shipment through them ( already paid for )from Pennsylvania to California it took 18 days to arrive to California terminal since they didnt deliver the shipment and then I called California terminal Fontana to be specific and they told me they couldnt allocate the shipment I kept calling for three straight days and all they say they cant find the shipment until in the end I was able to reach the terminal manager and it was just hanging in the floor and I had to send a truck to pick it up for the sake of time since my customer was upset and I after I picked the shipment the charged me again the total shipping cost. Very unprofessional
Review №4
2021-07-16This was the biggest JOKE of a delivery company I have ever worked with.I ordered a 250lb desk that was supposed to arrive July 8th. They called me on the 6th and said it would be delivered on the 7th from 9-5. I took the day off work and in the middle of the day they call me and tell me the delivery needs to be rescheduled to the next day. I say fine and take the next day off. Then on thee 8th in the middle of the day they called again saying the package was lost.By this point, the item is late and they begin a search. I wait AGAIN, and they call me on July 14th and we schedule for today, the 16th.The delivery men arrived at my house today with only ONE box when there should have been two and it was completely mangled. They were embarrassed to even take it out of their truck. It wasnt their fault, they were hired out by R&L to take the package to my door, but it is an absolute slap on the face by R&L to approve such an item to come to my door. I paid $800 for this desk and these people had no regard for my time or the property they were shipping. I barely got an apology and Ive lost a lot of work hours. This company is crooked. Avoid shipping with them at all costs
Review №5
2021-04-21-Updated ReviewHorrible customer service from the Anaheim terminal. They are dishonest and could care lesss about small clients and their shipments. I have been using R&L for over ten years, but stopped using them in 2019 due to the horrible customer service from dispacth.In 2020 we opened a location in Los Angeles and started using R&L again, the service from the LA terminal was great, from dispatch to drivers.However, in April, 2021 I opene another location in Orange County that is serviced by the Anaheim terminal. On our first shipment this terminal fialed to pickup our shipment and lied about the reason why.I was never notified the pickup was canceled, they just did not show up. When I called to find out what happened they stated the driver showed up by that we had not shipnment to be picked up. This was a lie, I spent all they waiting for them and they never showed.When I informed them I was the only person at the location, and that the driver never came for the shipement, I was told that the pickup was actually cancelled because it was a box not on a pallet.I informed them I have been shipping all my shipments this way through R&L for the past ten years and it has never been an issue. I was then told it was actually the LA terminal who would not take the shipment without pallets and that is why the Anaheim location could not pickup the shipement.I proceeded to inform them that I had been shipping from my LA location via the LA terminal for the past year, with the last shipment being last week and never had a problem. They replied that actually the policey went into effect last week....Horrible service! If you do not want to handle my package just say so, but why have me wait all day and never inform me you are not going to show up, and just make up a laughable insane lies as an excuse.It pains me not to be able to use R&L just beacuse of the Anaheim terminal when all my shipments handled direclty by the LA terminal have been flawless.
Review №6
2019-03-19Extremely poor customer service. Dispatch lady has a bad attitude and is very unprofessional. The driver was also this way. I returned my item solely off the unprofessional nature of this delivery company and will avoid any business with them in the future, especially as a logistics professional myself. With many other options, I suggest looking elsewhere. If I could give a worse review I would. Very, very badThey called me Friday (after a while waiting for the item to be shipped, which is understandable), but I was not given a hands up and was at dinner with my family when they called. Driver was VERY rude to me that I wasnt there. Instead of rescheduling, I got a call out of nowhere Today (3/19) saying it must be delivered today or tomorrow or they would start charging me storage charges. All of this could have easily been avoided with a simple rescheduling like every other company does. Not to mention most people work 8am to 5pm which is what the delivery window is. This, on top of the horrible customer service and treatment of customers is enough reason to avoid these guys.
Review №7
2018-12-15I was set to receive a delivery from R&L Carriers on Tuesday (12/4/18) and was told to call the day of to get an exact time window. The day of expected delivery I called early to ensure delivery and receive an estimated window. I was given a time between 10:30am and 12:30pm and also told my delivery would be the first stop. Satisfied with this answer I proceeded to wait at home. As my work is not close to my home I had to request to work from home for the first half of the day from my manager and come in later. I also had my wife take my kid to daycare on her way to work which she doesnt typically do as it is out of her way.My estimated delivery window proceeded to come and go with no notice from R&L. Finally, two hours after the estimated delivery window I decided to contact the office I had called earlier in the morning to check the status. At this point I was told that my delivery would not be completed with no reason as to why. I was asked to reschedule for the next day which I was unable to accommodate. I ended up scheduling for two days later.On Thursday (12/6/18) my wife was home for the first half of the day but had an appointment later. When I rescheduled my delivery date I was told my package would arrive between 9am and 12pm which worked with my wife’s schedule. The day came and went without so much as a call from R&L. I was so fed up with the situation I didn’t even try to call again to check on status. I never received a call or notice on Thursday or Friday. It wasn’t until the following Monday that I finally received a voicemail stating I needed to reschedule.Upon calling I was not given any details of why my shipment didn’t arrive or any apology for what was now 2 missed deliveries. I was asked to reschedule for delivery the next day. When I inquired why I should actually expect the package to arrive on this day as they already missed two deliveries I was told that the driver would give me a call an hour before delivery so I could get home from work. As I mentioned previously, my work is not particularly close to my home but I was without other options so I accepted the situation.Tuesday (12/11/18) my package finally arrived, a full week after my original expected delivery. Other than the driver calling 30 minutes before delivery instead of an hour as expected the delivery went smoothly.In the end it took R&L a week and a half, 3 delivery dates, and 9 separate phone calls by me to R&L to get my package that was a 20 minute drive away. This type of service is unacceptable. The motto of a delivery company should not be third times the charm. Please improve your service R&L.
Review №8
2021-05-26I ordered a couch and it was supposed to be delivered on the 18th. They kept calling and rescheduling. We just moved into a new place and didnt have furniture so this was very frustrating. They gave me the run around for a week! I ended up cancelling. I couldnt wait any longer.
Review №9
2020-07-24Im expecting something from Costco. I was called Thursday to set up a time for Friday. I asked if they could deliver it in the afternoon. They said they couldnt and they would call an hour before they were to be at my house. When no body called or came I called them at 3:45 to see where they were. They told me that the item came late to there location and it missed being put on the truck. Great. They cant even call to tell me that??? So I waited all day for nothing. Now they want me to take another day off from work to do this all over? NO. I cant believe this.
Review №10
2020-07-31Usually I’m not the type of person to leave bad reviews on a company but the experience with R & L has been a NIGHTMARE. Read all the other reviews here and I promise you that your experience will be the exact same as mine. Drivers rude, package shows up damaged, no phone call prior to drop off, 9-5 window on delivery AND my package wasn’t even the full package I ordered. Try to call the company and you’ll get ran around by everyone there. If you have a delivery set up with the company..... CANCEL IT RIGHT AWAY, thank me later.