Residence Inn by Marriott Los Angeles PasadenaOld Town in Pasadena


4.4 (199 comments)

Review №1


We stayed last night, using a free night with our Bonvoy points. Good location near freeway and plenty of restaurants to walk to. Our room was clean and spacious. Nice kitchen area with working appliances. THANK YOU for being dog friendly. Our dog adjusted nicely and the employees were very nice to him (and us!). Even gave him a treat at the front desk.The breakfast was very good and there’s nice areas to sit. The lady working that area that morning was super friendly and made sure everyone was doing well. She’s awesome!Only complaints:• thermostat was a bit confusing. Even with instructions. We got it working but it was very low strength to cool the room.- breakfast ended a bit early. (9am)- pull out couch bed was very uncomfortable. We also heard other guests complaint about it.

Review №2


This Residence Inn in Pasadena is a nice hotel for both short and extended stays. The room that we stayed in was clean and had no issues with it. The staff were nice and accommodating with requests that you may have. The breakfast is still a grab and go type of breakfast due to COVID but they do have ready-made oatmeal with all the toppings you want, which is great. The giant chess set on site is rather fun to play with and the pool is typical of a Residence Inn pool - which is located outdoors, 2nd floor.All in all, a nice stay and will definitely be back to visit.

Review №3


Friendly staff. Good security. Great location close enough to the center of activities but far enough away to avoid excess noise. Good breakfast included. Got the 1 bedroom on second floor easy access to pool, play area, outdoor lounge, gym and laundry room.

Review №4


The rooms were good sized and I liked having a kitchen with a full-sized fridge. The only problem was our room faced the street and there was quite a bit of traffic noise during the day. Luckily it wasnt bad at night. The location was great for walking to Old Town Pasadena.

Review №5


What’s good: front desk is friendly. They attended to our multiple requests midnight so that’s definitely a plus.What’s not good: sound insulation is toooo weak. In rooms facing the highway we were constantly bothered by traffic noise that we had to move to another room.Second room has what you can see from the image (without using kitchen sink at all). I had to repack my luggage in fear of sewage overflow while we’re asleep may soak my clothes and electronics.Overall quite disappointed and wouldn’t recommend to anyone at all.

Review №6


Positive: From the call to upgrade our rooms because of inventory concerns to every interaction with staff, this hotel performed. Location was awesome and amenities are terrific. Staff found ways to say YES! to every question. Negative: They could use a coffee/espresso cafe on site, but happily directed me to the nearest cafe, which was inside another hotel across the street.

Review №7


Ive previously stayed at this property twice (pre-Covid) and was very satisfied. This visit, I found the hotel is more like a collection of small Airbnb rooms than a hotel. There is no maid service unless requested each day and even then it is minimal. I found the staff unconcerned when problems occurred and the resolution of problems was beyond their ability to resolve. When I found the that the body wash dispenser was empty (mid-shower) I reported it to the desk clerk the following morning and was told they would remedy it. When I returned to my room that night I found a bottle of shower gel on the counter in the kitchen, the empty shower container untouched. Asking for fresh towels resulted in the same cavalier response - left on the kitchen counter. My bed was untouched my entire stay. It was like the hotel staff simply couldnt be bothered to make the effort. For nearly $400 a night I had hoped for service a bit better than a roadside motel. I will not be returning.

Review №8


Worse Residence Inn stay EVER from a loyal customer. Room was so noisey from freeway and, breakfast foods were not available both days of stay. My husband has ptsd and I requested a quiet room and told I would get one. Not the case. Given a room as close to the freeway as possible. Didnt sleep all night. When I complained the manager only offerred me 1/14 of my points back. Not the customer service I expect from a Marriott.!

Review №9


It was nice to try out this new hotel. Great location, nice customer service. A couple of snafus with not having extra bedding for the couch or having hand soap but overall, it was a nice stay and well be back. The gym was fantastic, love the options to workout, very cool to have a Pelaton too.

Review №10


I’ve been staying here for almost two weeks while traveling for work. The staff is friendly, front desk and service staff included. The breakfast is pretty standard, I like the aAddition of cold-brew coffee. The hotel is close to 2 grocery stores (5-min) and plenty of shops and restaurants. Good views from the rooms.The parking costs are per-day but it is onsite and unlimited entry/exit.I wouldn’t hesitate to come back.

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