Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (106)
I recently moved and wanted to buy new bedroom furniture. I went to the show room and have a great experience. I found the bedroom set I wanted and ordered it and paid for it in full. I was so excited.My bedroom furniture was delivered and the night stand was damagedAt this point it’s been about a month since my nightstand was delivered and it’s been a very frustrating process to get a new one delivered. There was no accountability on the Ramos furniture end of things. No one apologized for delivering damaged furniture or the inconvenience it has caused me. Almost a whole week went by before I heard from anyone. The customer service in the store was phenomenal. I had a great experience. Seems like after everything was paid in full and I walked out the door the experience went downhill quickly.I was called to schedule the initial delivery and told that someone would call me the day before to give me a window for the next day. No one ever called me to schedule my delivery time. I called the store MANY time and no one ever answered or called me back. Finally I got a hold of someone and she insisted that they must have called me and I missed the call. Somehow this was my fault. Not great customer service there. That got pushed out another week. Then I went as told the drivers would call 30 minutes before they arrived. They didn’t. They delivered a damaged nightstand and when I brought it to their attention they told me to call the store. They also didn’t clean up their mess of delivery afterwards. They left wrapping and plastic parts in the drawers of my bed.I reach out to the store and they tell me to email Tony and that he will call me the following Monday. Never got a reply from him ever. Another person replied to my initial email 4 days later says “I will be requesting for this to be exchanged”. Not “I’m sorry for the inconvenience” or anything to that effect.I understand that stuff happens, like the damage to the furniture, but the part that speaks volumes about a company is the customer experience. It’s how the company handles an issue when it arises. Ramos failed in the customer experience category. I went to Ramos because it was local and I knew they had been in business for a long time. I figured that means they must be doing something right. I really should have check their reviews first. 2.6 stars. Yeah. I can see why now.I love the furniture that I bought got but the experience has been mediocre at best so sadly I can’t recommend Ramos to anyone. The Ashley furniture I bought can be bought at many stores. The Ramos store needs to focus more on the customer experience to ensure that you have returning customers. I will never buy furniture from Ramos again.
We have been long standing customers of Ramos furniture !We love this store! They have an extensive selection of furniture, GREAT quality, competitive prices and SPECTACULAR customer service!!When I’m in need of furniture, I let REINA know what I’m looking for, and I’m shown ALL of my options. She is quite knowledgeable on their products. I never feel rushed or pressured into buying anything and the delivery service is always prompt and convenient !I highly recommend theSan Jose location on Burke St.
Honestly was expecting to be able to buy more furniture there but I will NEVER buy there again. Bought a pull out sofa. It has not been 3 weeks and its breaking fast. The material is cheap. 3 of the legs broke withing 3 days. The cushioning is cheap. It feels like I bought a sofa made of pure wood. Doesnt feel anywhere near as good as the display they had. Also one of the wheels completely broke into a millions pieces already. Complete waste of money and it wasnt cheap. Walmart has better quality furniture and that says alot.
I ordered 3 living room furniture and they were great looking the people who came to my house were Lester Cerola and Jorge Riveras there were the drivers who came to my house great service. Recommend.
Good place to purchase your furniture. The delivery and assembly was fast. Thanks to Lester Cerda who made sure everything was assembled to my liking. Great customer service!
I bought a nice couch from here for $599 but then there was a $142 delivery fee on top plus tax, over priced and no discount for paying cash?? They want you to get credit, Ill never shop here again, bad customer service!
We have been to Ramos Furniture multiple times for furniture needs within our home. We love Ramos Furniture for their competitive prices and high quality furniture!!! Reina has helped us on numerous occasions. She provides the very best customer service; giving us her undivided attention, sharing her amazing product knowledge and helping us find the best deals around!!! Recommend them to all!!!
Saleswoman seemed like she didnt want to make a sale. I was looking for a specific length in a couch. Saleswoman or manager said she would look but never came back and started helping another customer. Same with location in Santa Clara. Not really wanting to answer questions or make a sale. Definitely not getting my $$
We just purchased a whole bedroom set here, from the moment we got there we were helped by a very nice man named carlos. He was very informative and knowledgable about the products and helped us feel confident in the purchase we were making. Amazing customer service from start to finish. Really glad a friend referred us here. I will deffinitly refer my friends directly to Carlos.
If you looking to buy furniture Ramos Furniture it’s the perfect place to go. The sale person is very knowledgeable (Charly). The manager (Reyna) did everything to meet my expectations. Thank you Ramos furniture for a good experience. I’ll be back soon for more that’s is for sure . See you soon !!
Ive been shopping for a bedroom set for the last couple of weeks, walking into Ramos I was greeted by Carlos, He immeditly was interested in what it was I was looking for and not just trying to push any bedroom set on me. I am very glad I went there and was treated with such great customer sdrvice And a smile.
All the sales lady or whoever in charge of that store are RUDE and Disrespectful! I don’t know how did they survive selling furniture with their nasty Attitude! They seems not happy for you to buy and they seems not a happy people at all!!! I think they have a lot of personal issues dealing with that even at work they take it on their customers!!!! Really bad!!!!! If i were them they MUST close their business though!!!
HorribleI bought a lot of furniture from these guys. They were really sweet while selling the furniture. When you call them to check the update on your order, the first call will never connect.When they finally answered, they mentioned that the order will be delivered a week later than originally committed. The guy on the phone also mentioned that I have signed the contract with them and they can delay the furniture upto 6 weeks. He was practically laughing at my frustration.He said they will call when the furniture is available and I cant do anything.Please dont buy from them. They are not worth your time and money.
These people are full of lies and scams. After putting in money for store credit because I was going to buy a couch, they told me that I can use that money on anything else if I didnt want the couch anymore. So, a month later I wanted to switch to something small and they told I couldnt because if had to be of the same price or more. Worst customer service, especially, sales-guy named Charlie. He was very mad after I told him I wanted to switch my item. Plus they NEVER tell you that you have to pick you items at a separate warehouse!! I bought a bed and I went to the place where I bought and they told me I had to pick it up someplace 20 minutes away from the actual store.
I don’t usully like sales people Harrasing me when I browse for furniture , I like to just look and if I have any questions. Carlos the sales person there was great , very nice and polite he did great explaining everything to my son and I . Will definitely go back to him to purchase more furniture .
The sales lady told me the matress I bought was made in the USA. However, when I unboxed it at home, it clearly stated that it was made overseas.I could have bought a similar matress online for two hundred dollars less.
Selection and service are outstanding. I must add Mrs. Reyna is very knowledgeable and courteous, knows her merchandise. And the delivery workers were very attentive. I highly recommend this store for your furniture needs.
People are nice when youre walk in and they try to sell.My bed was a mess when I try to talk to them about fixing it they just keep telling me someone else is going to call me, but they never did.Charlie was nice at the beginning cause he was trying to sell. once I tell him my bed was damage, He started to be rude to me.I wish I when some were else.
Temperpedic never picked up order not placed
My husband and I bought a bedroom set in July. Paid for it full from Ramos Petaluma store which is noe permanently closed. We were told it would take 2-3 weeks to get the furniture delivered as it was a special order. Now here it is October and we dont have our bedroom set. I have tried repeatedly to contact their warehouse in San Jose, left messages and no response back. I finally contacted the Hayward store and they were able to contact the warehouse while they still had me on the other line. She asked Richard to call me right away and he said he would. 3 hrs later still no call so I called the Hayward store again and she called Richard again to call me. He did and set up a delivery date of October 17th today. No courtesy call the day prior to let me know what time they would be here if they will even show up!!My husband and I are senior citizens and my husband disabled. This business has over $3200.00 of our hard earned money!!! We thought we were doing the right thing of buying from a business in our community but this had turned out to be the biggest headache which I dont need having fought a cancerous brain tumor. We want our furniture or our money back!!!!! Thank you Hayward store for trying to assist.
We’veDone business with Ramos for several years. Wouldn’t think of going anywhere else for the simple reason u have the best salesman ever. Carlos is such a asset to ur store & to us. He’s very knowledgeable and helpful. He knows what we want & shows us just the perfect pieces.Carlos is very professional but At the same time he’s personable & friendly.Carlos is our go to guy & we would like to thank him for his patience & kindness also.Our best, lynne & john
Going inside Ramos, the sales people always are eager to help. They dont hover and are there to answer questions. My last visit to Ramos left a bad impression. I ordered a dresser, dining table set, and living room sectional. I was told all would be delivered together which should be no more than 2 or 3 weeks maximum due to the sectional is a special order. After 3 weeks, I called several times, leaving many messages on voicemail. No one would return the call. I saw on the website a chst box and used it. This was 12/5 and someone actually sent me a text saying the sales person Candy, would call me the next day. She actually did, telling me she was trying to get a hold of the manufacturer to get a ETA date, also promising to call me back as soon as she got the information. Today, 12/21, I have again left several messages ewit no return call from anyone. Looks like I will have to take a drive to the Burke store to get an answer. Its been 6 weeks. I can understand 6 weeks for a special order, if you are told the honest truth up front. But to be lied to and then have so much trouble just to get someone to answer the phone or call bsba is not acceptable and not a business I want to deal with any more.
Bought a Complete Bedroom set here, Ana Maria was great in helping me with all my needs, even suggested a great mattress which I love!
This is the worst furniture shop to buy stuff. They delivered me a broken dinning table. I called their aervice and went to the shop atleast 100 times but they never showed up and never fixed the thing. Its been more than 7-8 months now and my broken furniture is still lying there in my house. I paid $900 for a broken furniture and the worst service ever.STAY AWAY FROM THEM!!
We Love Ramos Furniture! Great quality, prices, and service! Ask for Reina. She is always amazing , and will make sure you find the best furniture for your needs!
Nice display of furnitures. Clean and bright warehouse. No pressure sales but you can easily find these furnitures cheaper at Wayfair.
Bought my sofas here and came with a free tv for promotion but the tv is not yet on my home its been 2 months ! now they are not even answering their phone ! its two months already and NO FREE TV YET ! Worst experience ever. To add on I already made payments for my sofas and supposedly the tv came within 2 weeks. BS ! they dont even deserve one star !
Large showroom with a diverse selection. I looked a lot online and in local stores for night stands. I couldn’t find the right ones. At Ramos, it took me 10 minutes to pick them, and they exceeded my expectations.
Experience at the store was good, however, we purchased our furniture last week and have not yet received a call for delivery.
Worst customer service EVER! Rude salesperson. He didnt even look us in the eye and would walk away as we would talk to him. They lost an extreme purchase from us! DONT WASTE YOUR TIME!
1,2,3 was able to get the sofa set i needed and delivered.
They have a great variety of any furniture. They are also very flexible and are willing to work with you to fit your needs and budget.
They have a great selection and are very helpful. I purchased livingroom furniture and will be back for future needs.
We were very happy with the service provided by the Sales Rep. Lucy at Ramos Furniture.
It’s a pleasure to find a place where you can get a good price,professional sales people and your furniture delivered on time without a scratch...thank you Reyna and all your sales people!!
It’s the worst place you can buy any furniture I order my bed and when I received my bed it was incomplete they gave me a delivery time from 3-7 and didn’t show up at my house until 8:30pmThe whole cutomers in the store are super rude I tried going to talk to them and they we’re all rude never help me and took over one month to receive my night stand that I was missingNever would I buy anything from them again
Thank you Lester for the great service delivering our dining set.
The Ramos family are the best in the world they help people with their needs and give to their community everything that they got in life God bless them
The lady that helped me was really nice she helped me get the bed I wanted she told me exactly how much I was gonna Pay
Great service. Charlie helped us find our perfect coffee table for our living room.
Didnt get new furniture as they say, and delivery guys were not professional and were rude.
Bad customer service they do not know how to do their job right! Even though they brought me the wrong item they still were rude about it.
Thank you for your service and kindness. I am a customer for this company for one year and I want to continue and buy from you thank you🌺🌺🌺May Almandow
Carlos was nice and really great customer service. I would recommend other to go here and talk to Carlos.
But place but not maintained as done by other competitive shops. But worth visiting. You might like some stuffs...
Great selection and good price, now I need more stuff and I will be back.
The sales person lie to us wouldnt answer our calls. Delivery was really late too...!
Very nice furniture. I got a dresser and I love it
Worst experians of my life. Went to talk to the manager about what happens and all he said was to yelp it
Candy was very informative and patient. Great customer service!
Helpful once we asked for help. All employees were on their phones.
Very friendly staff, large selection at comparable prices. Only downside parking
Worst customer service !! They broke my thermostat when they delivered my couches and now are completely ignoring my calls.
Large warehouse. But the prices are outrageously high! And they have the nerve to put 70% off signs everywhere !Its a complete scam !!!
They have pretty good customer service
They were sopost to diliver it to my house but thay did not
I just visited the place. It is significantly over priced. Limited selections. No help offered. Will never visit again.
Good place to buy you furniture and more
Affordable and offered financing with free delivery .
Good Furniture the Ramos ..,🙏🏼
Great service and excellent deals.
Customer service never answer the phone.
Place was freezing and very expensive.
Great Customer Service with Lucy
Be aware ! .. Very bad service and very dishonest
Good customer services friendly
Super helpful team members!
Not very helpful... Only after commision
Lil expensive and bad quality
Huge floor with lots of models
Its a ok ok place.
No customer service.
Okay
Horrible service!!
Bad service 😏
Excellent service and a great variety of furniture. and difficult to choose since it is too much inventory and much more if they do not have it, they can order it without any problem I felt like family for their Good treatment and service thanks for your Good attention I buy all my furniture with Ramos furniture
The worst experience, the fatal advisors, the very hot place for one to give the tour ends up super annoying from the heat and apart from those the advisors get angry if you dont buy from them.
Bad experience, we bought a dining room and it turns out that they gave us the one they had on display!! 🤬 What a bad service 👎👎
People tell them, dont waste your money and time. Such irresponsible and unprofessional people. I just moved from Los Angles and went looking for new sofas. I arrived at this store and everything was very good and friendly, a man named Carlos attended to me. He gave me a good price for a sofa. It turns out that he told me that he did not know the specific date of when I was going to have my furniture that he called me to say a date when it came out in the system. I believed in the lord of that already 1 month and nothing of my furniture. I call, they dont answer, I call and she tells me a false date, she calls and they say that the manager named Reyna is going to call me and nothing. In the end I tell you the worst experience I have ever had, lousy customer service and very dishonest people. And in the end they told me that the furniture is from Ashley furnuture. And until they have no order for their buyers then they fill them.
One of the worst furniture storesBuy a sofa. And they deliver it late to my house a week after the day of delivery.-They give me a damaged sofa and say it is my fault because I did not repair it on the day of delivery ....-They take the sofa for repair, they do not arrive on the day they told me or the time to pick it up ....-I always had to be talking and asking about my chair since the furniture store is very busy, but on the day of payment, well they are talking and talking about the payment ...I had many problems with this furniture store ** The truth is I will not buy again and I do not recommend it at all ***- Lack of responsibility and professionalismAt least I see that I am not the only unsatisfied customer with this store
Good prices, excellent attention by a man who does not remember his name😂 I think his name is Carlos but he says he has been working there for 10 years and he rests Friday and Saturday very attentive and helpful. We were pleased to buy our living room, dining room and bedroom 😉
They have a very good quality of furniture and they also offered us credit and the person who attended us explained us very well and was very friendly
There were some confusions with the order after some calls there was no definitive answer so we had to go fix the problem and it was solved thanks to another person who attended us right there
I have had a very good experience, since the seller Carlos is an excellent seller but also an excellent person.
Excellent quality and assortment of home furniture. Very good attention and service from Miss Candy.
Very pleased, they treated me quickly and the staff very friendly, I am enjoying 100% of the reclining chair that I acquired, super comfortable.
I bought a bed and after two weeks the bed was bad, I had to take it to repair myself and the manager very rudely when I made the claim that because they did not change it she told me that it was my fault because she had not bought something more expensive.
I liked they have almost everything and the most important thing was the attention they gave me .. well
It is a very large furniture store and the staff are my friendly if I would recommend it
Excellent place to buy and I treat Mrs. Reyna very good very attentive.
Excellent prices.Service and delivery on time.Spanish speaking.
Its okay, but I didnt find what I liked.
Very good service very friendly
VERY BAD SERVICE
I like things
Excellent attention
3.7 (106 comments)
Review №1
2022-04-26They always carry top quality brands of furniture, and at very reasonable prices. Excellent customer service, willing to order something if they dont have it in stock. Great selection on all pieces, living room, bedroom and dining sets. Lots art choices will be back !
Review №2
2022-04-26I dont usually write review but let me say Ramos furniture is the best!!! Im amazed by their furniture quality,look and price.And also their customer service is top. Tihui answer all our questions and was so patient would have given them more than 5 star if it was possible!
Review №3
2022-05-28Went specifically to purchase a couch. Check their website, Labor Day Sale, 50 and 70% off! Thought this is it. Went there couldnt afford a couch, they had an off brand love seat for 700.00. Chairs for 500$ so wheres the discounts and what did it cost before?😯 I purchased a full size Ashley sofa at....San Jose Warehouse furniture, for 698.99$. Its being delivered on Tuesday. 👍
Review №4
2022-01-31If I could give 0 stars I would! Terrible service!! So I went to the store on Saturday to purchase a reclining sofa and a recliner. I asked for a discount, so the sales person said he will not charge me the taxes and the delivery. I paid $3,398.00 for the two pieces of furniture and signed the contract. The taxes and the delivery charge were not added. He said the delivery men will call to schedule a delivery time and date. On Monday, I called the store and left a message to ask when the delivery men will call to schedule the delivery. I received a call back from the same sales rep., he said that his Manager did not accept the price and that I would have to pay extra $300. I was furious and declined, the contract was signed for that price but they wanted to rip me off for more. To do a refund I had to go back to the store which is not close to where I live, sign a document and provide my credit card for the refund. Waisted my time and will not recommend this store!!
Review №5
2021-05-04I would like to share my experience I had here. First I had a great sales man named Charley . I had came in and he actually was with other customers and he still made sure he acknowledge me and said he would be right with me. I seen what I liked and I told him Ill be back he gave me his card and I left. I knew I wanted what seen . Came back and he was so nice and fast he made sure I got what I wanted. I came back for last signing and I seen other bedroom set and told him and he said no worries he was able to switch every thing less then 40mins such a great sales man. Very happy with that.Then my delivery was even better thank you Lester and his coworker they were also professional and fast and did a great job very nice and good work I love my new bedroom set thank you so much .
Review №6
2020-11-20I just had my dining set delivered by Mr. Lester Cerda and his helper and I am just so happy. Both were very quick, efficient and friendly!!! I have bought furniture from the San Jose store twice now and will go there again! Thanks!
Review №7
2019-03-16Ramos Furniture has great prices, good quality, friendly and HELPFUL staff. After changing my mind twice on leaving room set, they still helped and rushed my delivery! I purchased our bedroom set from them 2years ago, and recently our living room furniture. I’m definitely pleased and would recommend to anyone. Thank you, Ramos Furniture!
Review №8
2018-11-13I highly recommend Ramos furniture for buying furniture. They were very helpful and swift in meeting my needs. Charlie helped throughout. He was very professional and helpful. I bought a sofa and chair. I found that the sofa price was higher, so they met the price right away. Top notch customer service who swiftly responds to your needs right away. Great communication equals great service.
Review №9
2018-07-02Customer service at this location is awesome. We were helped by Carlos, he was very attentive, helpful, and knowledgeable. He deserves 5 stars. But the company deserves less. They really need to work on their shipping and delivery. 3 times they have told us our furniture would arrive by some date and ended up not getting here until way after. When I called Carlos and asked if my new mattress had arrived he explained how it wasn’t even shipped yet and he was as upset as I was. I told him how I wanted my money back and I was annoyed this had happened twice before (this time being the 3rd). Carlos asked me to come in to see what he could do for us, since we needed our mattress ASAP. He helped us pick a new one that they actually had at the location and did an even exchange even though the new one was a little more expensive. That being said, if you go to Ramos furniture ask for Carlos, he’ll really help you out.
Review №10
2021-05-08If I could get less than a star I would. I was insulted while shopping for furniture for my new apartment. A female sales representative. She made the comment well if you dont have money when I asked about a item, walmart sells for cheaper. Before she could finish I left because it was uncalled for and rude. I went down the street to Best furniture LLC with and bought everything I needed. Coffee table, dresser and they deliver my items tomorrow free.Horrible insulting service over priced items which you can buy at Walmart for cheaper I would not go in when recommended to anyone else.