Raleys in Antioch
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Antioch, Contra Costa County, California, US
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Site: https://www.raleys.com/stores/ra...
- Monday:6AM–11PM
- Tuesday:6AM–11PM
- Wednesday:6AM–11PM
- Thursday:6AM–11PM
- Friday:6AM–11PM
- Saturday:6AM–11PM
- Sunday:6AM–11PM
Raleys in other cities:
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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This used to be one of my favorite places to shop. It no longer isLately when Ive shopped there, the service has been horrible and the workers have been rude. This last visit was the worst! Both the checker and bagger were rude and made me feel like I was disturbing them by shopping. They used to be very friendly but that hasnt been my experience lately.The store wasnt as clean as Im used to it being and the shelves werent stocked.I wanted grapes and was told to come back the next day. They told me they would get put out sometime that night. In previous visits they would have gone in the back and gotten some for me.The prices are much higher than anywhere else and since they are not friendly anymore its not even a little worth shopping there. I used to go there because the people were so friendly and helpful. That hasnt been the case in the last several visits.
This Raleys at this particular location has a really Good Group of Employees... Theyre Knowledgeable about the Store and most of them can Answer your questions with striking Intelligence. Not All Stores can Boast this form of Intelligence in their Employees .. I say this Because Walgreens on Deer Valley Rd. in Antioch, CA has some of the WORSE Employees and The Pharmacy...should TRULY CLOSE UP...It is the Worse that I have Ever Visited....God Bless Anyone that has to Use Them..
My in-laws went in today to the deli department. It was 7:20. They asked the young man behind the counter for some meats and he replied they closed at 8. They then stated it was 7:20 and he walked away mumbling. They asked him what he said and he went off, calling them old and being absolutely rude! I understand a lot of businesses are short staffed, but this is outrageous. Im sorry you had a bad day young man but this was unacceptable customer service.
Your deli/sandwich staff is toooooo ssssslow! I stood in line for over 15min while the guy tried to put together a small sandwich, plus his mask kept going under his nose! I left & came back later & it was the same thing, but this time it took longer! I asked the lady at the bakery for help & she said she wasnt allowed to make sandwiches!!?? She finally did help & it took her just a few min. Sandwiches are good & good price.
I rarely come here to actually shop - I just happen to bank with the bank they have in their lobby. But, the store is always clean, the staff is incredibly friendly and has been super helpful the few times I actually have needed assistance, and it always smells absolutely delicious! Im not sure what it is, but there is always an incredible smell throughout the store. As far as grocery stores go, Raleys tends to be on the more expensive side, but, you get what you pay for - helpful, friendly staff in a warm, welcoming atmosphere.
A little pricey on most things by a few cents or couple bucks. I have to say though this store is CLEAN and nicer to shop in. Friendly clerks and people, they are BUSY.GREAT DELI AND BAKERY They get me every time. Raleys fresh-made breads are the best out of all the store chains.
Loving the e-cart grocery pick up. Only downside is it takes 5 days to get your order and some items are gone by then. Other than that not having to go inside and shop for myself right now is wonderful. So scared of the whole COVID-19 thing to be in there for long periods of time. What is out of stock I can make a quick trip there or another store for just those items and be in and out asap.
I walked to the cafe and bakery and asked for an iced americano and they made it quicker and were more attentive than the people in Starbucks. The magazine rack was stocked so I got a baseball magazine to go w my order, which makes this place better than the coffehouse a nearby drive away. This is a friendly multitalented crew that made my Saturday morning a little bit sunnier. Plus the 3 shots of espresso were gooood. Thanks Raleys.
Stopped in for a birthday cake. Bought an over the counter round cake and had them add lettering. The baker was nice and gave me a card for ordering personal cakes and was a big help. Nice to have certious customer service. The round cake was beautiful and was moist not dry. Not to sweet very chocolatey and fresh. Loved it.
Love Raley’s produce and meat department. They do excellent cakes but the customer service is uncaring and burned out. They have minimal help in bakery and deli and when I wanted to pay for a cake they could not break my 50 dollar bill so asked me to go in six cart deep register line to break it. Should have walked over to register and break it for me. Ince I got in line waited 10 minutes -a long time for one transaction to have employee find a bottle of liquor and took their time finding it and walking to register. Also orders to sandwiches and they were out of sourdough bread so I choose the bread in the display case and the employee noticed it had mold and threw away. Lack of detail burned out employees grossly understaffed and removed if customer service mentally made this a dismal experience. I hope they take this post and see where changes should be made.
This is your pretty normal raleys. Your not gonna be stunned my any performance or by what products they have. The nice thing is this location doesnt really get a whole lot of people so the lines are generally pretty low. They do have a semi decent cheese section for the wine lovers out there
There is no perfect place, but at Raleys, the employees are always friendly and helpful. Re-stocking happens often, so products dont sit on the shelves for a long time. The produce section needs more attention, especially with best-produce. Overall, the shopping experience is very pleasant.
The store was very clean & well stocked, the public restroom was also kept clean but when it came to check-out, all kinds of red flags.They were way understaffed.At least 5 stands opened and maybe 9-12 people waiting in each line to check out.I understand grocery shopping is considered to most as an outing, but it seemed more like a campout, although the clercks were extremely courteous, the problem was quite obvious.
This is the only grocery store I have shopped at for 30 years. It has always been know for the best produce & best cuts of meat. That has changed. I am thinking of going to Safeway or Luckys. The cashiers are not as friendly as they used to be. A lot of them have retired.
The Antioch store is really nice. Very welcoming! I went in at 7am while they were still setting up things like the deli and such. Regardless the deli lady stopped and made a man several deli sandwiches. Most places would just tell you they arent ready yet. The attire is very clean, very well stocked and so friendly. What more could you ask for...... this is a store thats worth the extra $.
Great place and great service, however someone from the bakery lacks basic decency, very rude to smoke right in front of a childrens martial arts school. While its completely her right to smoke kids should not be forced to inhale it. Whats wrong with the other side of the building?
Update: After shopping here for 9 years, today I left in frustration. Raleys is in the process of moving everything around without any customer guidance or notice. The big advantage of shopping in the same store is to maximize efficiency: you know where stuff is, in-out, on with your life. This is no longer the case here. Today I felt like Id never been here before. Halfway through my shopping list, I just gave up, paid for what I could find, and left. I dont know if/when Ill be back. I know the next visit will be worse.
Really had a bad experience here with one of their workers. He didnt see me as a customer. When i went to check out my items , he did something else instead of take care of his customer. So i had to go to another line while he just stood there talking to his friend while he could of just checked out my items. So id say his poor service ruined my experience there. Ill give it a two star because the lady cashier who checked out my items saw what happened and she gave me a discount coupon
This store is old and run-down.Until this store gets remodeled the prices should be lower but nope you pay the same Raleys Bel Air mark up here as you do at there other locations.Some of the departments arent staffed and if you do find someone, there really busy because they always look like there doing the job of 2 or 3 people.I dont blame the staff for the issues with this place. Its another example of corporate greed and a store manager not qualified to do the job Im sure shes paid well to do.
Raleys is a great store overall. However the us bank staff could use some work on accuracy and their knowledge on different services US bank has to offer. Calling the us bank located in Antioch 10 times then to come in to hear “we were busy is unfortunate...There were no customers for the 30 minutes I was there. Which means my call and the two calls during my visit there could have been answered.
I am finding harder and harder to shop here. The main reason I liked to go to Raleys in the past was for the top notch produce department. It seems to have slipped a bit. I am disappointed that you now need to have an employee let you into the customer restrooms with a keycode since this particular location has seen a change in demongrapics. I have never been a fan of having to buy 6 bottles of wine at a time to get a discounted price either. I do like their rewards program but Im not sure that is enough to get me through the door these days with all the other shortcomings of the store.
I go their for lemons and to the bank. U know their management are not customer friendly it seams like its how they are feeling that day snobby that the impression i get from one personally no name tag. And rude asking me about my coupons if they were mine cuz they werent scanningHow Rude!!!!!!!!! Go figure
Great quality fruits and vegetables, reasonable price all around. The bakery goods are pretty darn good, and I love the Raleys quiche, I only wish they would make it more often! Added plus is the US Bank in this store! There are no actual US Bank (stand-alone) branches in Antioch/Oakley/Brentwood, but there is a branch in this store, which is very convenient!
I just love this store, tho disappointed that it moved much farther from my home. I used to travel 100 miles to the nearest Whole Foods, but I am so glad that Raleys has greatly expanded their Organic foods selection so I go there instead, on a regular basis. I regularly enjoy their wide variety of Organic fresh produce, their Organic Bulk foods & lots and lots of varied Frozen Organic Fruits/Veggies, Organic Grass-Fed Yogurts & Cheeses & even lots of my favorite GTs Organic Kombucha. Parking is great & employees are so friendly & helpful.
Raleys grocery store is a great place to shop, especially when youre tired and dont feel like unloading the cart. At Raleys they do it for you. If something goes on sale and you want to buy in bulk just ask and someone will order it for you! I always leave the store with a smile on my face! I prefer shopping here for the customer service and many good sales!
I visit the pharmacy on occasion, when mine cant fill a script.The staff is professional and friendly. They confirm your script in the computer before giving you a timeframe of when and/or when it will be ready. This way you dont get a callback from them saying we cant fill it, but know one told you.Overall, I enjoy my visits and often send friends to shop as well.Ryan S.
I like Raleys.Let me just say, you just cant beat there produce, meats, or delicious deli department and thhose guys in the meat department are the most friendlies and very knowledgeable . O ya, Raleys specialty items, like Nob Hill steak knives, ( I still have them in the custom wooden case; after 13 years, those beautiful deep sish soup bowls, ( I should have bought more of, and there NEW classes grocery bags are very nice. WHEN I see the Raleys name appear on any product, I know it is of the highest quality and taste. Thank You RaleysAnd , God Bless America
My cousin works there....but Raleys is the only store that sales mussels and clams.....i done shop there on a regular basis but when i do Raleys is the only place where i can find anything.....produce is great meats are great and the seafood department is excellent....i love this store.....
Very clean but a staff member could see me sitting down at a designated area by the food to sit . He asked me if I found everything it felt like he was pressuring me to go to check out cause I hadnt yet checked out . I dont know for sure but thats how I felt . Prices are a little to high as well
Order a cake on a Monday to pick up on a Sunday and i told them i wanted the borders in gold color and even wrote down happy anniversary for them in spanish ...took the logo as a picture and told them how big i wanted it. They said it was going to be ready at 2pm. My husband got there past 2 and rhey told him to come back half and hour later since it was not ready..and when they gaved it to him it didnt have the logo right size it didnt say anything like i wrote it and it was orange!!!!🙄called to complain and the lady said to them that was gold...really???? .She was rude and said they couldnt do anything about it.i will never order another cake from them.
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4.1 (199 comments)
Review №1
2022-05-16Raleys is not what it used to be many years ago. Some items are outdated, or not on the shelf.Fewer cashiers, (who need training) and so, long waits.I choose to go for specific few items that might have better quality than other stores. The Gluten Free area is gone.I am glad is there, for its practical location.
Review №2
2022-07-22Been an Antioch Staple my whole life. My mom used to look forward to talking with a checker named Glenda when I was a kid. Still a small town vibe today. Using their delivery service is totally different then the rest. At other stores if they dont have something they automatically pick something similar which usually isnt similar or close to something you would want even if you choose do not substitute (Im looking at you Safeway) I ordered some groceries and the next day I got a phone call and the lady left a message when I didnt answer because I didnt know the number. I called back and she picked up. Told me she was getting my items but she was sorry they were out of A&W cream soda. She asjed me if id like something else or a credit back for the item. I told her I was impressed she even called and gave me a choice and how other places just give you something else without asking. She said why would I do that? I dont know what you might want or if you even want anything else. She sat on the phone with me and looked all over the store for another type of cream soda or a different size of a&w like a 2 liter. I mean it when I say all over the store. Like 2 different cold drink coolers and different aisles they might be on. Then she went and checked in the back all while explaining what she was doing, what she was finding, and eventually she just apologized and told me she couldnt find anything else we had thought of. I asked her if they had another type of sods and she found one and put it in the order and never once sounded put off or in a hurry and even said she was sorry again before hanging up and saying she would try and make sure they had some ordered for next time. In 2022 in a city if over 100k people and this store is still going above and beyond to make you feel like you are important and valued. Way to go Raleys you have a customer for life.
Review №3
2020-07-30Great inventory. They usually have everything Im looking for and their selection is good. The bakery makes awesome cakes...tiramisu is better than every other store bought Ive tried. The store is clean and well organized. Lastly, the staff is kind and helpful.
Review №4
2021-12-30Best service in town. Im in my forties and Ive been coming here since I was a child and they have great produce sometimes times its produce from around the area so it doesnt go see the thousands of hands. Their selection of meat is good and their staff is wonderful every single person that works there has a smile and is always happy even if people are shoplifting there still have a smile on that face they might be mad but they dont show it have a good day my Raleys friends
Review №5
2022-01-26I shopped here all the time because Im an instacart shopper, and the people in this store are very friendly. They have an excellent selection of groceries, and theyre usually well-stocked. Like all raleys theyre not the cheapest but you can get a bang for your buck on certain items.
Review №6
2022-03-19I really like the employees. They are very helpful. Don and Chrissie always help me find the cut of meat or fish, Martin helps me find the perfect produce, Chennerie (and I know I have misspelled her name) in the deli is most helpful, and Marcus helps me bag my groceries and when I am feeling poorly, helps me load the bags in my trunk. The employees make my grocery shopping a pleasant experience!
Review №7
2022-04-08This store has a variety of food. It is a bit more expensive but uf you looking for something in particular, Im sure you will find it here. The staff is always so nice and professional
Review №8
2022-05-31They have such a good selection of things here! I almost never have a problem finding an exact brand or type of something here. They have lots of good things.
Review №9
2021-12-07I just love this store. I recently moved to Sacramento and literally dont know anyone. The energy is so welcoming when I shop that you would think ive been shopping here for years. the store is clean, convenient, with employees who are quick and always friendly, (no matter what time it) Plus they have the best fresh fruit.
Review №10
2021-12-06I bought a cake for the bakery department for my sisters birthday. This use to the only place I buy my cakes from. But something was different. The lady I was placing my order with was rude. Ive never had that type of experience with any of their employees. NEVER! I been buying the same cake for over 6 years straight. No matter the occasion. A cream cheese strawberry cake. It use to be the BOMB.COM. but this time go around it was a sizzle. It tasted like cream sugar instead of cream cheese. I tired calling the store they day of and after with no answer. I then proceeded to go back to the store to get my money back because it was nasty and we threw it away. I spoke with the store manager and she made me feel like I was lying about my experience which I didnt appreciate. I felt really uncomfortable with the situation. I end up getting my money back. I just wont buy another from this location. I GUess Safeway will be my new cake place.