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Purrfect Auto in Arcadia

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Phone: +1 626-446-4464
Site: https://www.purrfectauto71arcadi...
Opening hours
  • Monday:9AM–7PM
  • Tuesday:9AM–7PM
  • Wednesday:9AM–7PM
  • Thursday:9AM–7PM
  • Friday:9AM–7PM
  • Saturday:9AM–7PM
  • Sunday:Closed
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4.3 (81 comments)

Review №1

2022-05-05

Brought my 2011 2SS Camaro in to get a smog check and oil change. After the oil change, they tried to close out my service without the smog check and with a dent on the quarter panel. Staff tried to argue that it wasnt them citing their poor quality cameras as proof. After I called my insurance in front of them, they quickly offered no charge to the oil change and quickly performed the smog check. I refused their free services and paid for the services rendered. I asked the mechanic if he could pop out the dent they caused as it was not that deep; figured they could correct their issue and ill be on my way. He said he could, but only on weekdays and that inwould have to come back in a week; I was there on a Friday. My car is inspected before every drive as it is a pleasure vehicle, not my daily driver. When I dropped it off, there was zero damages, but when i left, i have a dent; first area of damage on the car in 11 years. I will not come back to this location nor can I honestly refer them to friends and family. The staff have no accountability nor honor. My insurance is investigating the matter.

Review №2

2022-08-19

TLDR: I am extremely happy and satisfied with my experience at Purrfect Auto. Sergio runs a clean shop and was upfront with all repair costs and upcoming maintenance. The close proximity to the mall is a godsend for longer repairs and the lobby has good Wifi for work.My Experience: I first went to shop for an oil-change and was immediately impressed by the cleanliness of the shop. After the change, Sergio notified me that the front struts on my Honda Fit needed to be replaced. He was upfront with costs and issues and did not try to upsell me on anything; in fact he told me the car could be driven for longer at the expenses of comfort. After some pricing research, I decided to get the suspension fixed and gave Sergio a call. Work was completed within the quoted time-frame and I AM SO HAPPY THAT I TOOK SERGIOS ADVICE. The difference in comfort is night-and-day. Ive driven 100+ miles on the repair and no longer fear right-corners or pot-holes. There was also a check-engine light that Sergio helped diagnose and clarify.I will definitely be recommending any friends and family to the shop for maintenance and auto-repairs. Purrfect Auto is great for anyone looking for a clean, reputable shop with a trustworthy mechanics. Thank you Sergio + team for smooth, effortless experience.

Review №3

2022-07-26

This is Best Service and repair shop I’ve ever experienced. The staff and the quality of work is amazing ! I live 70 miles away and still won’t take my car anywhere else . I know I can trust the work done and feel confident every time I go to start my engine and drive down the road that I am safe and will get to my destination. The prices they charge you can’t compare … they are GREAT!!

Review №4

2022-08-14

Very friendly service. I didnt make an appointment and just walked in and they were very helpful. Got a quick oil change while I shopped. Would definitely come here again

Review №5

2022-05-10

Always the best service in time and very thorough. I take all my cars here

Review №6

2021-04-17

Well, they open on Saturdays, which is a plus right now since some shops have decided to close that day due to the pandemic. I really needed a patch, so I was super grateful that not only were they open, they were so close that it took probably two minutes from my house to get there.Theyre located at Westfield Santa Anita mall, on the opposite side of The Cheesecake Factory. No appointment needed, I just came in after I gave them a call. The guy manning the front desk was awesome, super friendly and communicative. He told me that it would be a flat $25 if the tire was patchable.There were other customers ahead of me, so there was going to be a little bit of a wait. So the front desk guy told me to help myself to the complimentary refreshments and snacks they had available. I dont know why I didnt take any photos but wow-- they had a rack full of chips and things to munch on as well as a Keurig, so many pod choices in addition to green tea bags, instant Vietnamese coffee (I think? Cant recall exactly now), different creamers and all kinds of sweeteners, including honey sticks. Seriously, blown away by the thoughtfulness of the customer service.The waiting area was modernly decorated with large enough to socially distance, the seating accommodations were all comfortable and there was a huge flat panel television with the documentary, The Social Dilemma playing. In other words, I was kosher as I waited for my tire to get done.Im not hoping I need another patch anytime soon but if I do, you can bet Im going to come here again. Thanks for the really great experience, Purrfect Auto Service!

Review №7

2021-12-30

I will give Perfect Auto repair a five star because I had them actually contacted me about my issues with my truck and sounds like they are experts on Ford F-150 flex fuel!

Review №8

2020-08-12

I had tires installed, good courteous service. I will definitely be bringing my service needs there again.

Review №9

2019-10-25

I highly recommend this Mechanic Shop and let me share why. I was visiting family and my sister needed service on her vehicle and we had a “Family Mechanic”. I deliberately put that is quotations. I had never met this so called family mechanic and spoke to him briefly on the phone to schedule an appointment while I was in town helping my sister and he was rude and high priced. I immediately googled local mechanic shops and found this gem! John answered the phone and he was so kind, courteous and genuine and fair. I instantly knew I wanted to work with him. I like to reward my business to people who stand for something and understand at the end of the day it’s not a transaction but we are all people and humans. John got us in ASAP literally got off the phone drove there in 5 minutes and was assisted on the spot and had the car ready in no time. He made a connection and built rapport and cared for my family which means everything to me in life. John was so flexible and easy to work with and positive! He even let me know they had checked and made sure other items were up to par and really went above and beyond as if his own sister was picking up the car and he wanted her to be safe and taken care of. There are a few places like Dr.’s, Dentists and Mechanics that you need to be able to trust the place you do business with and here is where you can say you have a true Family Mechanic that sincerely cares and does the right thing everytime. Thank you John for helping me take care of the thing that matters most to me my family Sir as if it was your own Family. I look forward to continuing to work with you over the years to come and have the rest of my family that lives there come and see you too because I can rest assured they are in great hands. I appreciate you so much. 5*++++++

Review №10

2021-11-14

The mechanic ghosted me! Dropped off my car for a smog check and they said to come back in 45 minutes. One hour later I came to pick up my car and they hadn’t even started. Someone said he left for his lunch break after I dropped off my car.

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