PostalAnnex in Long Beach

Review №1

2022-04-08

Ah! Im not sure why I didnt just come here first. After having a bad experience at another local mail store, I was so happy to find mail box set-up here to be straight-forward, easy, and super fast. Its a flat monthly fee for a box, no set-up or hidden charges, and the hours are very convenient. They have a nice selection of gifts and candy, too. Thank you for your help!

Review №2

2022-03-05

Ive been here at least 5 times. The staff is SO helpful and nice. Every time. The last time I went I had a box going to Europe, had a million questions, ultimately had take it home and figure out something else (bc it was going to be so expensive to send) - the woman helping me was so nice.. and I didnt even buy anything. ALSO - its a great spot to pick up a UNIQUE present. Its kind of like an in-person Etsy shop. They change the products often, the Christmas displays are top notch.. would definitely visit just to shop not send.

Review №3

2022-06-13

Cute store, and maybe good for mailing a birthday card, but both times Ive gone in to ship a package theyve told me they cant perform the service and Ive had to leave and go to the UPS Store and the Post Office. Just going to go straight to the Post Office from here on out.

Review №4

2021-12-07

Waited in line behind 1 person for 10 minutes. Employees are slow. Been going to postal annex in Oceanside for years paying a certain price now I come here and get charged 6x the price as the other store. I ended up getting charged extra on my credit card for another package. I would suggest only come to this store to ship in an emergency. And if you plan to do anything somewhat complicated be prepared to pay extra. I’m just gonna buy a cheap printer and avoid all this next time. On a positive note it’s in a good location and the store looks good and clean. If you have disposable income and have more money then time it’s not that bad i guess. But if your running a business on a budget your going to be broke.

Review №5

2021-06-19

All of the Staff, and the Owners of Postal Annex, 6510 E. SPRING ST., LONG BEACH, CA 90815, go the extra Mile for their Customers ! They have Physical Address Mailboxes, Beautiful Gifts, Cards, Candy, and Long Beach Local gifts too. Convenient drop off Location for U Haul trucks drop off destination.

Review №6

2020-12-19

Ill start by saying what I always say, if you work hard for your money, you deserve to feel respected, appreciated, and treated like everyone else when you give your money to a business.FYI: I will also say Im a firm believer in supporting family-run, local businesses.I believe they are the key to a healthy community and economy.Unfortunately, however, the owner of this family-run franchise (Kurt) has not been very pleasant to deal with.NOTE: I will say this.His wife and daughter were a pleasure to interact with. Kimberly (beautiful blue eyes!) and Miranda (gorgeous red hair!).Both of these ladies were nice, helpful, and made me feel comfortable dealing with them, like I was in good hands. In fact, I credit their customer service skills with making me a repeat customer.Kurt, on the other hand, has a palpable, negative energy that he gives off. Not quite sure why.I dealt with him on several occasions (in a short span of time) and on each occasion I felt uneasy, and more importantly, unwanted, as if my mere presence bothered him. Mind you, Im a paying customer, just like everyone else.Im not sure why this is the case. I was polite and respectful to his wife and daughter (as well as a third woman who wore her hair in pigtails the day she helped me. She looks like she might be a relative, too, possibly Kurts sister. Unfortunately, I cant recall her name with 100% certainty, so Ive described her by her hairstyle).Perhaps Kurt was having a bad day the first time, when I returned a moving van Id rented, but by the time of our last, heated interaction, I knew there was something wrong with him. Maybe he has an underlying anger issue?Heres what I mean:These interactions occurred over the span of a mere two weeks, so I thought it odd he would be so dismissive and ungrateful for my repeat business.He actually told me at one point, before our interaction disintegrated, I wont remember you tomorrow.That is a direct quote, verbatim!I cant think of a worse feeling he couldve conveyed to a customer. In fact, I cant think of a better way to lose a customer!When I later pointed this statement out to him, I asked him, Why would you ever tell a customer that?I also asked him, How do you think that made me feel, as a customer?Kurt still didnt didnt get it.He stammered that he was the owner and blah, blah, blah.Kurt even raised his voice at me, at one point, even though another customer was a few feet away from us, being helped by Kimberly.Kurt didnt seem to care, if not notice, this woman could hear us having an ugly exchange.I actually felt sorry for his wife!He tried to convince me to take my money back, hiding behind this statement,Maybe this isnt the place for you.Again, a direct quote, verbatim!I took that as a form of discrimination, quite frankly.I told him,No. Ive paid already. Ill decide when Im done. Ill just deal with your wife or your daughter next time!Then I walked out, completely dismayed that this man cared so little about my customer experience.Truthfully, I dont even want to return there, due to Kurts passive-aggressive personality. Im convinced there is more to this conflict than meets the eyes.There is something very off-putting about Kurt and the Postal Annex franchise would be wise to look at Kurts behavior toward certain customers.Again, each of the ladies I interacted with were nice, helpful, and made me feel glad to be there.Their customer service was without a doubt, excellent.So, its with genuine disappointment that I give this family-run franchise a poor rating, solely based on my interaction with Kurt, who seemed like he couldnt care less about my experience.If the customers experience means anything to him (or the franchise), he certainly is foolish to tell any customers what he told me, point blank.Due to my negative experience with Kurt, if you feel you still have to use their services, I would recommend you deal with his wife or daughter, (or the lady with her hair in pigtails).

Review №7

2021-05-04

During the covid pandemic the employees would not follow the law and protect customers by requiring a mask, when I politely asked them do so. They actually expected me to stand next to somebody without a mask, indoors. Wow. My family will never do business with them again, and I suggest you do not either.

Review №8

2021-08-03

Cutest boutique gift shop and ultra friendly staff. I have my PO Box there as well. Favorite little place in town.

Review №9

2021-05-01

Cleaning is a plus as I choice to go by every week on the way to Starbucks where i go to wash their windows. Postal annex doors are very smudge free and since i have maintained itI should know once a week.

Review №10

2022-03-09

Times get busy, but these guys are super down to earth.