Wheelchair-accessible car park
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (160)
I appreciate the personal service and trust that my car will have best possible care. I have been a customer for close to fifty years.
Could not be happier with Portola Valley Garage! Have been there twice now and I plan to be a loyal customer forever :). Great service, fair pricing, and high expertise. Highly recommend!
Tim had to do a search to replace my 2010 super sport rim and it took 3 days. So happy the rim was found and so lucky the crack in the old rim was discovered since it was at a dangerous place.
Blown thermostat on my car; nursed it to Portola Valley Garage and pleaded with Tom to fix it. Not ready to send it to the big graveyard yet!Tom was great, took care of the problems, and turned it around quickly. And stuck to his estimate too!!Great service, and nice guys.A+++++
I am very happy with my experience with Tom and the rest of the PV garage team. They took on a challenging project when many other places declined. Now my 73 Jensen-Healey is back on the road!
PVG has repaired our 210k mile M3 successfully so it will go another 100k miles. Their service is excellent and they stand behind their work. Tom, the owner, is a pleasure to work with. I highly recommend them.
I cant see going any other place for work on my car. The best in old fashioned personalized long term auto-care.
Tom and his team provided a great experience and I will be happy to refer friends to them.
PV Garage has been my go to place for car repairs for over 25 years. They have always been professional, reliable, dependable and extremely helpful! They have always been there for me.Thank you for your kindness and support!!
PVG have serviced our family car for several years now. I never had any problems with the car and Tom is always happy to answer questions and offer advice. Fast friendly and professional. Highly recommended.
Tom and team are simply the best. They went through my 1940 Ford Woody and cleaned up everything. New heads, steering column, springs, custom power windows, A/C and more. For rare/custom/collector cars, they are the team to trust.
We had a very positive experience at PVG. Unfortunately the engine replacement cost would have exceeded the value of the car, but Tom and team saved us money every way possible. They even gave free advice on how to repair my other vehicle on my own without the need to bring it in. Service was quick, communication was excellent, and they showed genuine care for our situation. We will be taking our cars to PVG for service moving forward.
It is always a pleasure doing business with Tom and PV Garage. They provide great service, and communication is easy. I love having a family owned high quality auto shop in my little town!
They provide Knowledgeable work and honest customer service. This is the only place we go to for car service
I feel so lucky to have Portola Garage so close to my house. Tom is so kind and relaxed about everything. They always give me a loaner car when one is available.
Easy-to-get appointment and quick, excellent service and follow up plus scintillating conversation. Can’t be beat!
Tom and team are the very best. Thanks for your continued help with my vehicles.
My family has used Portola Valley Garage for years. They feel like family and I have complete trust in them and the quality of their work.
Good service, quick appointment but as expensive as a original BMW dealership
Tom and his team ripped out my old suspension, added new shocks & struts, called me whenever a question or uncertainty came up, and had the whole thing done in a day. Incredible. Highly communicative & trustworthy.I had been taking my 4runner to a toyota specialist for the past 5 years but thats done now, its PV garage from now on.
As usual, good service and quality work.
Tom and his team are fantastic. They are relationship oriented, professional, and value-oriented. We have two audis. We use Portola Valley Garage exclusively now. The experience is so much better than the experience at Carlsen Audi. Highly recommend.
PV Garage has been top notch for years. Whenever my cars go off warrantee, this is the go to place. It also a nice locale to bike home from after dropping off your car.
Searched to find an auto repair open during pandemic and very fortunate to find Portola Valley Garage. Connected initially through internet. Service was fast and well done. I am very happy with tom’s work and will use him again in the future.
Consistently excellent service. I thought a battery problem with our aging Nissan Leaf would be outside their realm of expertise. I was delighted to have the problem diagnosed and the issue fixed in the same amount of time that weve come to expect with more mainstream vehicles
For twenty plus years we have entrusted several cars, all makes and models, to Tom and his crew. There is quite simply no better place - for service, for professional knowledge of automobiles or for the quality of the people who work for Tom Ramies. It has been our pleasure to know and work with the team at Portola Valley Garage. They always go one step beyond the best! I am simply repeating what our experience has always been with PV Garage - Excellent in every way!
I debated posting this because they have such great reviews but feel I should. Note I think these guys really know their stuff, and Im sure they do great work, but I would be very wary of their price/sales tactics - especially if youre not a confrontational person. I have a car that had some really hard to diagnose problems that my usual mechanic told me might be worth getting a second opinion on from a specialty spot (car is European). A friend recommended this place so I called in advance explaining exactly what was already done to the car by my current mechanic and the man responded with confidence that he could figure it out/diagnose it. I asked how much an inspection/diagnosis was and he said it would be $250. Tl;dr if you dont want to read below, they tried to charge $450 after the diagnostic with no details then immediately bumped it back to $250 with no fight when I mentioned the initial estimate he gave (Im of course happy to pay $450 if they did additional or extra work beyond the first promise but they admit they didnt).$250 is a bit steep for a specific inspection, but judging by the cars outside, this place doesnt mess around so I felt okay paying a premium based on their confidence and specialty (I did this knowing theres a chance it wouldnt work). I dropped the car off and gave the info of what my mechanic tested and the results (e.g. compression/valve leak tests etc.), they seemed confident but the man at the desk kind of threw my mechanic under the bus saying never trust someone elses tests/diagnostic - okay fine maybe hes right. Next day I get a call saying they cannot figure out the issue and to dig further it would cost about $1,000 worth of labor and might not be worthwhile. Bummer, but thats exactly what happened to my first mechanic so totally fair. I said dont bother Ill pick it up and then he quoted me $450. I asked why $450 - and he said what were you told it would cost? and I said, $250. He then dropped the price to $250 with no questions asked.Im sorry - what?! I then respectfully asked why he initially quoted it so high, what was done, etc. and he changed the subject avoiding the question. I would have been less upset if he defended the $450 price with some reasoning but to drop it so fast and not address it felt *extremely* shady. The guy (Tim or Tom) told me I should let the car go and I really appreciated his honesty/candor there but thats what I expect of a good premium mechanic. If I never brought up the price he could have had me for an extra $200. If it were a friend or my significant other that got taken in such a way Id be furious.Probably a good shop, albeit expensive, but if youre a new customer be really careful about the pricing and work up front. I rarely leave a bad review, and I tried to resolve the price difference on the phone but when they changed the price and subject so fast I knew and he knew exactly what he tried to do and it just did not feel good. I think that fairly justifies a 2 star review.Again, probably does good work but a trustworthy shop at this price range shouldnt be doing what they did. Just as an example of how another shop handles this - I called another specialty shop after this with the same numbers/story my mechanic gave me and they were much less confident + honest saying were happy to rerun diagnostics and try to figure it out - we usually do, it will cost $xx to start, but it seems like wed probably come to the same conclusion or need to spend more time taking apart the car. Now thats honest/trustworthiness.
As always, we are very satisfied with the service received at Portola Valley Garage. Thanks!
They put in a new battery!It was done very quickly and work was perfect! Always a pleasure to deal with Tom and his staff.Thank you!!!
Tom and the entire PV Garage staff are great to work with. They take care of my family of cars (Prius, Land Cruiser, MDX, and Ram 3500). As you can tell they work on almost all makes and models and do a great job of not only issues that need diagnostics but also regular maintenance.
I am glad I discovered your garage, my only regret was it took me several years of questionable service from the dealership before I found you!My vehicle was assessed, repaired and readied for me to pick up in short order. I would highly recommend PVG to anyone who values great service in a neighborhood setting. Thanks again , I will be back for my next service in the months ahead.
Had the Aux battery in my Prius replaced with manufacturer’s recommended battery. Work was done well.
Tom and Tim at PVG are:- Reliable and dependable- Honest and trustworthy- Expert- Speedy- Good valueI have used them for all my cars for over 18 years and have always been satisfied. I highly recommend themJulian Lighton
The Portola Valley Garage was my go to place back in the sixties, making my 1937 Cadillac a reliable and most enjoyable daily driver. After a decades long time off, when I moved to Los Angles, I returned to the bay area and asked them to service my Ford F150. Their skills, attention to detail, and competency hadnt waned a bit - how often can you return to a business that you regarded as the best, to find that its just as good as you remembered?
The battery was relatively new, so I suspected some other problem. They checked it out and found that it was in fact the battery. They replaced it promptly and prorated the charge based on the useful life of the old one. Very happy client. I am impressed with their honesty and attention to their work.
Once again your team went above and beyond normal service!!! On a cold morning my car wouldnt start. Even though you were short handed that day, you were able to not only install a new battery, but diagnose and replace the starter within 24 hours. Pretty cool service.
Always good and efficient service from Tom and Tim ..for . 35 years, Mercedes, Porsche, and now 165K miles Lexus ES350. These shocks & struts cost $1,000 less than Putnam’s quote, and I trust these guys more. Peter & Judy Palm
Great and reliable experience with kind and knowledgeable people.
For the second time in 10 days, we had rodent damage in the motor, and they fixed it efficiently and gave us advice on how to avoid another incident. I have been going to this garage for years, and they are my go to trusted place.
Great service at PV Garage. The team kept me informed about what needed to be done and it was not a problem to provide my own material for the service. I can highly recommend PV Garage!
Always a pleasure to work with Tom!
Great to have this business in our neighborhood!
So grateful for the excellent service from Portola Valley Garage! Helpful, knowledgeable, reliable. Thank you!
Been taking my cars here for 15+ years. Tom and Tim are straight shooters who are constantly upping their service. They now have a texting feature that you can ask questions through and get updates from. The most honest and trustworthy mechanics I know.
PV Garage continues to be a standard for excellence and honesty. Really happy to take our trusty Tahoe-trip Lexus GX470 there to get solid work done. Its a 2005, so theyre great with helping us identify repairs that are necessary vs. nice to have (ex. the cost/benefit opinion for repairs weve considered that have been more cosmetic.)
Tom & Tim are pretty amazing!! They took the time to explain what was wrong with my vehicle and worked with me to determine a work plan on repairs. They are very customer focused & I highly recommend them.
5 visit for a Porsche and a BMW and F250 truck over 2 years of fully satisfisfactory experience. I intend to be PVGs permanent customer for all automotive repair needs.Tom is a very personable, customer oriented yet very business like individual. But that is not why I have chosen PVG.I have seen shear competence in all matters automotive here.His staff Tim and others are automotive task master with deep knowledge and experience. I prefer not leave anything to chance and that is how I see these folksI live two miles from PVG, so, access is not an issue for me. I am retired, so taking a little longer to get the car fixed is also not an issue.I wrote and posted the early version of this review about a year ago. Today, I am simply updating it. Tim is now the customer face and the office manager, but he still does the first technical problem assessment. He is world class in skills, and his no BS dealing with customers. I honestly believe the new arrangement is a noticeable improvement. I have firmed up my resolve to use Portola Garrage for all things automotive. It works very well, and simplifies my life
Tom and his crew are honest! They do not pretend that your car needs extra repairs, like the dealers do!
Tim quickly diagnosed all the issues that we knew about, as well as pinpointed problems that my daughter described but were not immediately obvious. He dealt with insurance without us having to make a single call. So pleasant to work with and will definitely be taking all our cars there from now on! Thanks, Tim!!
Always a pleasure seeing Tom and Tim. The shop is honest, competent and PVG treats you like a good neighbor. Ive been coming here for over 30 years and it always feels like home. Thanks PVG!
Excellent trackdown and fix of sensor problems caused by evil rodents chewing wires...
My car started making a nasty, scary, metal-on-metal, scraping noise. Even though it was Monday morning at 8am... the busiest time for a repair shop... Tim took a ride with me to hear the noise, diagnosed the problem (rear brakes), and had the repair done by end of the day. Ive never had anything less than awesome service from Tim, Tom, and the guys at PV Garage!
A superb service operation. These guys care a lot about keeping your car in exquisite working order. So glad I found them for help with my used be Jetta.
Thanks again for replacing the starter on my 2006 BMW. I was wrong to blame the rat who had taken up residence in the engine compartment. Not nibbled cables, a worn-out starter! A 13 year-old car needs stuff fixed from time to time. Your shop does a great job.
Tim is a genius!My car didn’t start, I tried everything before towing it here: changing battery, starter, checked alternatorCame in, he changed the gear to neutral and started it and tell me it’s a bad neutral safety switch, typical of automatic transmissions.I’ve researched how to DIY fix on the internet pretty thoroughly and nvr heard it. Since it’s super easy and he reckon I can do it, he didn’t charge me at all. Super nice guy!
Portola Valley Garage replaced a wheel bearing on an emergency basis and saved me from the very high likelihood of a dangerous breakdown! Cant say how grateful I am to them! Fantastic service, as always.
As always, Portola Valley garage took good care of my car. The people are pleasant to deal with, honest, and good diagnosticians. I have trusted my Acuras to them for more than 20 years now.
I feel so fortunate to have PV Garage in our neighborhood. Tim and Tom have always taken superlative care of me and my vehicles. Most recently, Tim went above and beyond by taking his precious time to prep me thoroughly for my extensive “walk around” DMV exam for my non-commercial A license. Is that amazing or what? And I passed!!
Always give amazing service. Honest folks that are a pleasure to work with!
After driving for one day, on the next day I drove to Los Altos to geta haircut. Then I got not start the car. I waited for 60 minutes to getAAA. The AAA driver told me that the battery was totally drained, andthat I should drive it for 60 minutes. The next day, I held problems again.
Very good service also honesty
Fast, helpful, fixed it, and reasonable! What more can you ask for?
I so appreciate the help and gracious service of the men that give me a ride back to my home and then pick me up. This makes such a difference. Your service is very efficient and I can always trust that what you say you will do - you do. I trust that my car is in very skilled and efficient hands. I will always recommend you.Thank you.Barbara VarenhorstBarbara Varenhorst
We have had multiple cars maintained by PV garage for over 30 years, very fair , very professional I feel we can always count on them to do the right thing
I highly recommend the Portola Valley Garage. Tom and Tim were both professional, friendly, and very helpful. They performed the work on my car efficiently and answered all my questions. The garage was clean and organized.
Excellent service again! Thorough check over the car, doing what is necessary, not proposing things that arent, and overall good value. I come back to Tom and his team because I trust them!
Highly recommended: professional, courteous, responsive and high competent. A pleasure doing business with PV Garage.
Tom and the guys repaired my driveshaft!
Doesnt get any better! The best personal service and the best auto service - ever. These guys really know their stuff and can relay it in the clearest of laymens terms and the clearest of technical, which I greatly appreciate. Timely, professional, reasonable. Just doesnt get any better!
They scheduled me for next day brake service even though they were booked. Excellent service. Very good prices. You can see that they are proud of what they do and they should be!
As always for the past 40 years or so, you provided excellent service for my car.
These guys are amazing. They are down-to-earth, easy to deal with, and totally ethical. Theyre so reliable I continue to bring my cars to them even though we no longer liver close by.
They were efficient and very professional. The shop is very clean and well organized. I will always be bringing my car here for the repairs!
PVG is totally trustworthy, professional, and always perform an excellent job. I highly recommend them
Tom and Tim accommodated servicing my sons car on very short notice, doing a great job.... Highly recommend them !!
They were professional and courteous. The shop is very clean and well organized. All my car repair work will be done here!!!
These guys rock and they fix everything under the sun, not just imports or fancy cars. PVGarage has kept me safely on the road in my old, beloved cars for decades.
It is always a pleasure to deal with PV Garage. Honest, thorough and incredibly service-oriented -- they are the best in the business.
They always exceed expectations. Great customer service, fair pricing and quick turnaround. Favorite garage by far.
Once again, Tom and his staff outdid themselves. Timely, tedious work, and fair pricing. Love these guys!
They do a great job! Very professional and quality work. Honest and trustworthy, will definitely return to them with any future problems
Thank you SO much for fitting me in for a smog check today...you were very sensitive to my time line in getting my car sold. I really appreciate your flexibility...and great service!
I worked there for several years with Martin Rames. It was the best shop I ever worked at. I still Remember lessons learned there, and that was almost 50 years ago.Now retired from UCSF as a Principal Disability Analyst.
Unbelievable service! knid, generous and always willing to help. we are so lucky to have you here. your community building skills are unsurpassed.
Unbelievable service! knid, generous and always willing to help. we are so lucky to have you here. your community building skills are unsurpassed.
Awesome gym, fantastic equipment with a very modern layout. Creates a great atmosphere for training. Highly recommended!
They get the job done. I am totally satisfied. It was careful, on time and good communication about progress, Thanks Tom
Have been using this garage and its owner family ever since 1960.....that should say it all, and I am so grateful to PVG.
Great, straight forward advice and quality service. Really nice employees, and very reasonable prices. I highly recommend them.
My knights in shining armor. They keep my truck in tip-top shape. Free loaners is a great bonus!
Had my car towed here when it wouldnt start. They diagnosed the problem (starter), got the part, and repaired it quickly.
This place is awesome! It’s the only place I trust for my BMW.
Leave the car first thing in the morning. Call to see when it will be ready. Pick it up and pay. Everything is done fine. What could be better.
Love this place. Always helpful in trying to find me a coupon for the work being done. Very fast too.
We have been going here for years, they are really helpful and the only people I trust with my car
Quickly diagnosed and fixed leaking fuel line in my 1987 911.
The tech was very professional, text me apt time updates. I appreciate his attitude towards his clients!
Tom is great. Honest, relatable, and great technicians.
Kind of like going to Click and Clack (Car Talk) for your regular service. Great fun and incredibly knowledgeable!
As always my service was great and they fit me in when I needed to make a last minute change thank you from Margie King
Patient, accommodating, and done right the first time! Thank you, Tom, and the team. Your humor helps too!
PV Garage provides prompt, excellent service! I trust them and their work.
Quick service, excellent customer service, reasonable price.
Amazing place; they treat your car like it is their!
Always great customer service, extremely knowledgeable on the cars they work on.
Unparalleled automotive knowledge and thoughtful, cheerful service put an end to any vehicle concerns or issues.
Great service and va
Great, straight forward advice and quality service. Really nice people, and very reasonable prices.
Great local service! They always do an awesome job for us.
Shout out to Portola Valley Garage. Always friendly and helpful and accommodating!!
Excellent service. On time. Very pragmatic advice on what to do and what could wait.
Great service-oriented people....really knowledgable on ALL cars!
Efficient, reasonable charges, honest and personable.
Just doesnt get any better! Always grateful for the care I receive at the Portola Valley Garage.
Tom and the guys always smart, honest, reliable. Dont go anywhere else.
Always a pleasure working with them..... awesome people and place!
Excellent service, Victor is very conscientious, well done.
We appreciate your professionalism and integrity.You guys are great. Thanks.
Easy to schedule. Very professional and fixed problem quickly
Great service and team at PV Garage!
Always prompt and excellent service. Thanks PV Garage!
Great garage, I definitely recommend!
Tom has been our go-to guy for decades!
Always good service, and people you can trust.
Always a good job, kept me informed
Thanks for the great work and the attention to detail!
Prompt, competent, and friendly service!The best!
Great service, as always. Tom’s the Master.
Knowledgeable, friendly, quick service. Community-owned and oriented business.
As always a very positive experience for myself and my car.
Excellent.very professional.THEY DO NOT CHEAT.
Personal, thoughtful and excellent service garage !
Quick service & good experience with last minute request!!
Always leave knowing I’ve been in good hands!
Quick service by a reliable team. Thanks!
Honest, thorough service always.
Professional service. Everything explained well.
Great job as always!
My go to garage for all vehicles.
Quality service; professional and personal
I ❤️❤️❤️ PV Garage❣️
Great service and great people
Great service as always
Great independent mechanic.
Good, honest knowledgable guys
The best place in the area!!!
Great friendly service
Excellent, as always.
You guys Rock!
Friendly people
4.9 (160 comments)
Review №1
2022-04-15Love this shop. Tom is so friendly, always helpful and responsive. He got our car in and out in a day. So nice to have a car repair shop you can trust. .
Review №2
2022-03-04I’ve had a problem with my battery for over 2 yrs and gone to a different mechanic multiple times only to have the same problem. Tom fixed it in less than 2 hrs and this time I’m sure it’s fixed properly. No more getting stuck on the road, no more towing me to the nearest mechanic, Tom’s diagnostic and repair was spot on. I have enthusiastically told people how wonderfully great my experience was here. It’s special to whole heartedly feel I couldn’t get better service on my car anywhere else. I know because my car has been to other mechanics who haven’t been able to fix it and Tom did it so quickly.
Review №3
2022-03-31Yet another excellent service! I am very picky about my vehicles mechanical care and I can trust them to consistently do a great job, and to explain what theyre doing, outcomes, etc. Highly recommend them!
Review №4
2022-05-28Had a coolant leak in my Audi and Tom was able to squeeze me in and did the repair quickly. PVG is the best! I come from Cupertino to have my car serviced here because I trust Tom.
Review №5
2022-04-22Tom and the crew did an amazing job of diagnosing a very odd electrical problem, finding the required replacement part and installing it. Car went from being largely inoperable to running better than it has in years. Not likely other shops could have done this repair
Review №6
2022-06-10Ive been going to PV Garage for 20+ years and they have earned my trust providing excellent service for both luxury and inexpensive cars.
Review №7
2022-04-11Based on the recommendations of several friends, I took my car to Tom and his team for a required maintenance after my technician of several years retired. I couldnt be happier with the fast and friendly service I received. Communication was excellent, the price was very reasonable and my tire warning light problem is finally fixed after persisting for 2+ years. I have crossed find a new auto repair shop off my to do list.10/14/21 Another great experience with Tom & his crew. My car was ready a day ahead of schedule and their thorough maintenance inspection turned up a wheel bearing problem. Now that it is fixed the car is running much better. So grateful that I always know where to go when my car needs servicing or has a problem.4/7/22 As usual, another fast (extremely!!), friendly and reasonably priced service from Portola Valley Garage. I just needed a smog certificate for DMV renewal. It wasn’t a rush job so Tom could easily have taken several days to complete the check but he just happened to have a break in the schedule and had my car ready less than 2 hours after I dropped it off. 5+ stars!
Review №8
2021-10-06Ive brought my car to Portola Valley Garage for the last 10 years and have never been disappointed! I trust Tom and his team to always provide me with high quality service. They are extremely professional, reliable, and willing to go the extra mile. Ive seen them work on everything from vintage to exotic to golf carts and everything in between. Highly recommend Portola Valley Garage for the best mechanics in town.
Review №9
2021-09-16Wow! What a GREAT first experience with Tom and the crew at Portola Valley Garage! They were extremely responsive to the automotive crisis on our 1998 Lexus LS400. Tom was delightful - very knowledgeable and friendly. Well definitely be back - although, hopefully not too soon! ;)
Review №10
2022-04-15Tom is great and shares his experienced knowledge base so you know youre getting the right service. He lives up to all the referrals for sure!