Credit cards
Yes
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Daily cleaning
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Conciergerie
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Comments (109)
I knew the pair of glasses I wanted to buy before coming into the store, so my purchase was fast and easy. I tried on the pair of glasses I wanted, noticed a 50% discount for a second set, and ended up buying two. The process took about 5 minutes.
The staff at the Irvine Spectrum location were excellent to work with and they went out of their way to assist me with returning an online purchase and buying a replacement pair of sunglasses. Brandon cleaned my new pair, but then realized the lenses didnt appear to be fitting correctly, so he tried a replacement pair of lenses and was correct. As such, he didnt let me buy the bad pair and instead ordered me a new pair to be delivered to my house...certainly saving me hassles later on. I much appreciated the top-notch service!
Outstanding customer service from first phone call answered by Gabby to my appointment with Jestina (optometrist), for prescription glasses. Will come back again!
Store manager was very helpful in assisting with my purchase and letting me take advantage of all available discounts being offered.
Great service, I called on line and reserved a pair of PRISM sunglasses. When I arrived they brought them to me cleaned them and I got 50% off on apparel.
I’v been to many many MANY glasses stores n all roads lead me back to Oakley. My prescription got worse n i had to re-do all my glasses; cycling, driving, business, golf, tennis/night tennis, beach…everything. I hav 9 Oakley frames n Justina said the red colored lenses will be my first n this pair can be used for driving, golfing, tennis.WOW! The colors are amazing n the clarity is spectacular. I wear them to sleep n even my dreams are vividly sharp & colorful!I think next i will bring in my Oakley Chamber frame n see what Justina will recommend.Oakley Lenses are not cheap but perfection has its price. Take the short cut, go straight to Justina n hav amazing dreams of cotton candy, hot air balloons, double rainbows.
Super helpful and friendly service on my prescription glasses!
Shopping Experience was Great! Loved the personal attention and assistance in the store. I mean its easy to go on line and hope the item fits right or its the exact color but, in store is personable and rewarding when making a purchase. The store has so much merchandise....the choice is yours with all options! Great Team that services guest there!
Employees were very helpful and friendly.
Store fixturing needs some work but the employees are amazing. Justine is top notch!
I went to the Oakley store at Irvine spectrum today to get new prescription eyeglasses, and I was being helped by Oakley employee Jestina she was very patient, helpful and had great customer service, Im very happy to have received such good service, thank you Jestina.
The staff at the Irvine store was friendly, helpful and extremely knowledgeable. Typically I purchase online but needed some extra guidance for this purchase. They were able to answer all my questions and help me make the best decision for my sunglasses.
I just had LASIK and wanted to purchase my first pair of sunglasses in 20 years. The team at the Irvine Spectrum store was incredibly helpful and provided a kind military discount (service members make sure to have your CAC with you). I appreciated the excellent service and have already recommended to a few of my shipmates.
Great customer service by Justina at the Oakley store in Irvine Spectrum.While I was unhappy about the failure of my Prizm and Transition lens sets, she found out the problem was a mistake in the original order. Although not great, this was a relief as it gave me confidence that the product itself is not “defective” or of “poor design”, and so hopefully I will not be facing another failure in a years time. She was knowledgeable, cared about my issue and unhappiness on the failure and totally reordered everything to make it right.I am looking forward to getting the correct order in 2 weeks time.
Awesome staff here, incredibly helpful! We spent probably almost an hour here yesterday looking at a million glasses and they were amazing! Sorry for not remembering the employees name but you were wearing a bright orange shirt, if your manager is reading this you need a raise! Will be coming back to this specific oakley purely for the awesome service we received!
The optician, Jestina was very helpful in resolving the issue with my prescription lenses.The frame that was ordered looked like it was damaged in the course of installing the prescription lenses at the lab. Jestina tried to transfer the prescription lenses to another frame of a different color than what I ordered so that I could have something to wear temporarily while a new one was going to be ordered, but she found out that the lenses were cut incorrectly as well because it didnt fit in the temporary frames either. At the end of it she had to reorder everything.
Good and quick service , friendly ,worth buying this brand
The Optician Jestina Bellefeuilles customer service were excellent. She listened to my needs and assisted me with finding the best frame and lenses for my application.
I ordered a pair of Line Miner XL snow goggles and there was an issue on the shipping (not the stores fault) in which the team went out of their way to help resolve this issue and get me my goggles for the last ride of the season.They were super awesome and it’s always a good experience going into the store.
When you get any type of glasses ask for JESTINA she is the best. Friendly, cool, understanding, professional & will make sure you leave with a perfect pair of shades.
Im so happy with the outstanding customer service provided to me by Jestina at the Oakley store. I brought in my Oakley prescription glasses due to a film delimitation on the lens. Jestina was extremely professional, efficient and personable. She took a quick look at the lens and immediately began the replacement process. It just felt really good to get great service by someone who really cares about keeping customers happy. Her passion for her job translates to pure excellence. Oakley is lucky to have such a remarkable staff member. The store is always clean and easy to find what Im looking for. Thank you Jestina and the whole team at the Oakley store.
Thanks Brandon ! Your help Picking out a pair of sunglasses was spot on.
Great Service, very helpful staff. Got lucky with a Year End sale too! Very happy.
Staff was very professional, helpful, and informative about their products guarantees. I really like the styles and proven quality of Oakley products. Second to none!!!
On a very busy day, the service was outstanding. Had no issues being directed to what I needed and was taken care of straight away, like I was the only one in the store, which I wasnt. Would recommend this store to everyone.
Great service and explanation of different lessons. Very helpful staff
Unless management publicly addresses this stores mask policy and current shortcomings in regards to enforcement of said policy, I will be avoiding any further purchases; at minimum this store and possibly Oakley as brand (hard to say Luxottica as a whole obviously).I have previously had great experiences for years with Oakley products and the Irvine Spectrum retail location until tonight January 27, 2021 (see below for details of good experience).I came in tonight around 5:30 to pick up a pair of prescription glasses I have purchased. Instead of having the normal pleasant interaction you would expect at Oakley, I walked into the staff (including the licensed optician Jestina, I believe her name is) loudly discussing divisive politics with a family of four anti-maskers (whom obviously were not wearing masks inside the store). The staff made zero attempt to enforce any kind of mask policy (although to their credit, they have all been great about wearing masks themselves) and were complacent / inconsiderate in regards to the safety of the rest of our community.I am very disappointed in what would otherwise be a great store and product. I have purchased a number of RX glasses and RX sunglasses over the years and the staff are always very helpful and knowledgeable.Previous store experience (5 stars) Is exceptional! I have only positive things to say about Oakley and the staff at the Irvine Spectrum before tonight. About two years ago I had a large wrench come off of a stuck nut on a coil-over. The tip of the wrench hit my face and glasses. The pointed end of the wrench would have hit the center of my eye had I not been wearing my Oakley glasses (see photo). The lens took the impact no problem and the frames bent back into shape without breaking (both show exceptional quality). I came into this Irvine location fully expecting to pay out of pocket for the replacement RX lens but the Optician working at the time said they could replace them under warranty for free, despite not being manufacturing defect. After that experience I was sold on Oakley products for life.When I spoke with Jestina (Optician at this location) a week ago when purchasing these glasses my experience was great. She was professional, knowledgeable and friendly. Other than the lapse in judgement tonight, I couldn’t ask for a better sales associate.I would love to continue as a lifelong Oakley fan, but after seeing many friends attend funerals for loved ones that died of Covid and other close friends over worked in the healthcare field, I can’t support a company that doesn’t take a strong stance for public health.
I was looking for my first pair of sunglasses that i can get prescription on and be very stylish at the same time. I thought of Oakley and dropped by for a visit. The service was phenomenal. The young lady that does the prescription orders was very patient, kind and resourceful. My brother and I got a total of 3 glasses. She made sure to explain to us in detail what it would cost and what insurance they take and how the insurance pays for certain things. She also found the best deals for us to have. We actually found it cheaper to get our regular eye glasses here as well rather than at lenscrafters or something.The location is great. Plenty of parking since it is like a plaza/mall/outlets type of place.Will definitely recommend. Check them out and follow our travel vlogs @thehungrynomadz
Best place to buy sunglasses. Brandon is the man!
Painless experience. Fast, efficient and very professional. Jestina is a very personable and proficient eye glass technician. She is the best.
Great service, everyone was eager to help us out.
I’ve been there several times in Irvine and allways great people. Did a repair on sunglasses no charge when they could have, sales very helpful, everyone you speak to there allways top notch.....
Totally helped me find the sun glasses I wanted. Bought the last two pairs of Oil Rig Oakleys they had. 10/10 would come back and tell everyone I know.
They were very helpful and I was very happy they were able to replace the lenses in my sunglasses.
Great customer service. I was Shown other options available. Purchase was quick and smooth and not rushed. Knowledgeable staff.
The sales folks there are very knowledgeable.
All I can say is, Excellent customer service
I had a great experience. The sales person was very knowledgeable, friendly and professional.
My first visit to an Oakley shop has proved to be very disappointing. The shop in question was the premises in the Spectrum Centre, Irvine, CA (18th, March 2018).It actually started well. A nice chap called Jordon helped me choose a pair of Square Wire glasses and I gladly paid the $218 you wanted for them. It was then pointed out that they only came with a flimsy bag and I was asked if I wanted to pay $25 for a hard case.Now am I crazy thinking that if you pay that much for some sunglasses, you expect to be given a container that will keep your investment safe? So I mentioned this to Jordon who went to ask a supervisor if he could give me a case, or at least discount one. He came back with his female supervisor (she also was responsible for prescription lenses) who, clearly begrudgingly, gave me a hard case. I was grateful and thanked her, only to be met with silence and a look of contempt. So despite your rude female manager, I left the store a happy customer.About 5 minutes after leaving the shop I took the glasses out of the box and attempted to place them in my complementary case, only to find that the case was far too small for the glasses - the case could not close. It wasn’t even close to closing. I promptly returned to the store and told Jordon the problem. He was very apologetic and polite, and went to talk to another male manager on my behalf. Jordon returned to tell me there are no other cases and I would have to pay for one, and was very sorry.This was unacceptable and I decided to take my business elsewhere and asked for a full refund. The involved the manager (who had said no to the case) having to come over and progress the refund.To say he was rude is an understatement. As a 52 year old man from the UK, I can say I have never felt so belittled by a shop worker. Phrases like “normally people just buy a case” and “nothing I can do” may seem innocuous‘in type’, but they were said with such contempt and with such a lack of empathy, I felt like a second class citizen. I was embarrassed to have been treated that way with other shoppers looking on.I’m pretty disgusted by the whole experience, and as the definition of ‘Brand’ is the sum of all experiences, you are off to a bad start. Incidentally, I went 4 shops further along from yours to the Sunglass Hut and bought some Ray Bans.I’m going to share my experience with my friends and co-workers to warn them about how Oakley value their customers.
Bought a pair of Radar pace “smart” sunglasses. The hinge on one earbud was loose, took it back next day and they told me there was nothing they could do since it was not broken and to try my luck at the Oakley headquarters in foothill ranch to see if they would replace it. After a week I realized the electronics were cheap and the app used to connect to phone kept crashing. Within 10 days of purchase I tried to return the glasses with the receipt, case, all accessories and even the large box it came in but was told by the manager that because the card stock that says “Oakley radar pace” which wrapped around the box was not present that it was “not in original condition” and that I could not return them. It was the same person that sold them to me so maybe they didn’t want their commission check affected by a $400 return. Very disappointed in their customer service.
I received very friendly and helpful service in finding the right sunglasses for me.
The Oakley staff is very knowledgeable about their products and helped me choose the right sunglasses for my lifestyle
Love all of the products, we go there for prescriptions glasses & sunglasses
Good quality products with friendly staff; thats all that a store that sells glasses needs
The worst service ever, it took 4 weeks to get the eyeglasses even though they told me 3 weeks and even though I gave them prescriptions, and after 4 weeks they have mistaken it.Dont go there, worst service ever
Would highly recommend this store. Employees and manager were extremely helpful and professional.
Nice glasses that are generally worth the money.
Everyone was friendly and super helpful. I made an appointment and did not have to wait at all.
Excellence service, good prices and more...guy attended, cool! i buy a tennis shoes.
Excellent prescription Eyewear. Process to obtain PD for fitting very exactly and provides top quality lenses. Highly recommend prescription Eyewear and this location. Optician is knowledgeable.
Store is well stocked with the Oakley products and the staff are knowledgeable and helpful.
Good customer service n selection
They promised me I would have my glasses in 2 weeks then I receive them three weeks later and they were happened to be the wrong glasses
Great Service and lots of selection in this store.
Low inventory of ski goggles. Did not help me locate inventory in another store. Call before wasting your time driving here if you know what you want.
Went there to get free angel tickets they had advertised, and I bought some clothes for active wear. Great attitudes from the workers.
Helpful and friendly staff. The fact that it has no line or crowd during black friday, and the price is the same as in the outlets.
Real good prices
They are only letting 4 people at a time into the store. Prepare to wait in line to enter. Yes 4 people! Stupid.
Process was easy and quick
Had a hard time finding the place. GPS took me to the wrong placeAnd they dont replace wire rim lensesSo a total waste of time
Irvin great customer service on sunglasses !
Great customer service and knowledge of products!
Great and quick ordering experince.
Horrible customer serviceThe workers dont know what they doing
Great team at the Spectrum Irvine location!
Great selection. Friendly service.
Great products big selection friendly staff.
Great service
Took them long time to get my prescription !!!UNPROFESSIONAL!!!!
Ok
Love the brand. The team is welcoming and friendly.
Slow service!!This place let only 10 people at a time
Excellent store reps.
Excellent service. Very knowledgeable employees.
One of my favorite places to buy Oakleys
Great help with getting my prescription sunglasses!
Fancy and expensive but its Irvine so what do you expect.
I received excellent service
Great crew. Great personalities
Hi .could u contact to me ? I want to buy some oakleys
Manager was super helpful
Friendly and knowledgeable staff
Great service!
Slow service and rude staff
A lot good stuff..
Very bad service
Great selection!
Great lenses
Great service
Bad and bad service
Knowledge staff!
Love this place
Cool place
Great products and sales associates understand full product line to assist you.
Great customer service by the staff. Brandon is top notch!
Do not stain the glasses are good, but expensive, they see one with a rich face, but I bought them some so that they do not say, the other I wait at Costco 😁 ... recommended to 💯👌
Bad service, I waited a long time for my glasses, but unfortunately they didnt fit, despite all this waiting !! A pity
The place is very beautiful, a lot of bariety and the person who attended me was very nice, very kind, the best service
4.5 (109 comments)
Review №1
2022-06-26Experience was great ! I had come in looking for a specific pair of glasses and explained what it was I wanted to the associate. He was more than happy to help me figure out what it was I was looking for and get me squared away. He was very pleasant to chat with during the whole transaction. I’m an avid baseball fan as was Brandon. Brandon made the whole experience so nice, I wish all sales associates were the same. Great great guy !, thanks Brandon for the help. Love my Nestor’s ! 👍🏽
Review №2
2022-06-17Service was fantastic. Evan helped me out with a custom set of sunglasses and took the time to make sure they were perfect. He apologized for what he thought was taking a while, but in reality its his attention to detail and humility. Great work, great service from everyone at the spectrum store
Review №3
2022-04-24Jestina is very helpful great store one of the biggest Oakley stores I’ve been to.
Review №4
2022-02-22I received an excellent customer service from the staff at the spectrum Oakley store. It was a very pleasant experience buying my new lenses. very helpful and professional staff.
Review №5
2022-05-04Staff at the Irvine Spectrum store is exceptional, friendly, knowledgeable and very helpful. A great experience from top to bottom, the manager (Brandon) went above and beyond what I have come to expect other stores. TYVM Irvine Spectrum Staff
Review №6
2022-06-20Customer service was great. They helped me with all of my needs and I would definitely recommend this to anybody looking at buying sunglasses quality is great
Review №7
2022-04-29The Oakley store in the Irvine Spectrum is simply the best. From the selection to the service to the prescription fittings, the team led by Jestina is five-star. Knowledgable and skilled. I trust them with my eyewear needs.
Review №8
2022-06-26Great experience here at the Irvine Spectrum. Brandon was knowledgeable, courteous, outgoing, and really helped me out big time with my selections. Would highly recommend this location. The staff were great.
Review №9
2022-06-20Really helpful and experienced staff, Justine helped us with a problem on an old pair of glasses and into two new his and hers sunnies. Huge selection of all styles of Oakleys.
Review №10
2019-05-31I can’t tell you how many times I have set out to buy a pair of sunglasses other than Oakleys (just to try something different) and left the store with another pair of Oakleys. They feel so good on my face and my eyes and I just love everything about them. Great customer service, too.