Credit cards
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Went shopping with friends at 3:59 went to coffee bar to get a coffee the guy said sorry we are closed at 4! Very rude . Literally 3 minutes later a boned lady walked up and he waited on her made her a latte my friends and I were in shock ! Such rude service at this department store also rude when we attempted to get a glass of wine at bar 4 lady said you can only sit down if you’re ordering food ! Omg it was I real how rude they were !!
You have to look for help. Even though is empty the sales associates aren’t very friendly and when you ask them about an item they feel bothered. Women’s sunglasses sales women was amazing and was very helpful when we purchased my niece her first pair of sunglasses. Thank you.
We had so much fun. Everyone made us feel welcome and knew what they were talking about in each department. I had not been to an actual storefront in over 20 years because there is not one in my state. Gina walked around with me and helped me find what I needed. Others were also happy to help her locate things for me. They were by far the most unselfish group of commission workers I have ever been around. We will be back.
Never had a good experience, I love to get help when I need it, but then I always get asked if I need help like at least 3 times with security near me. So uncomfortable.
Horrible customer service experience on 5/6/21.There was a long line and 3 customer service representatives were oblivious, one was new and did not know how to do a more complicated return. Two were working with other Neiman Marcus employees. When it was my turn, the woman rudely left to switch with the new customer service representative. The new one then attempted to help me. First she said it was the wrong item because the color was different, it was not, I pointed it out to her. She never apologized. Then she told me she could not return a handbag I purchased online, I had to go to the handbag department. She was wrong and made me wait in line again.Suggestion: if you are going to hire rude employees at least teach them policies and a nicer way to treat customers. You don’t start a transaction by wrongly saying “this is not the same item.”Also, I wanted to speak to the sore manager, I was told she was busy. I was given her name, Gretchen who I then tried to reach by phone, it was impossible. Waited on hold for 5 minutes and no one came back on phone.What is happening Beverly Hills Neiman Marcus???? And who is managing the store so poorly?
Update: this store has gone down hill. Unless you are local and can walk in and demand customer service good luck getting help via their phone number. I have spent over 40k here in the last 20 years and need help getting a reprint of a receipt for a $6000 Chanel handbag. I am not able to get through to anyone via the phone who can help me. My emails to tiana have been ignored. I am absolutely shocked at the lack of customer service for someone who has been a loyal client. I will never shop there and will be closing my account.
Ordered a nice necklace for Christmas and after thinking i bought the necklace, I was sent an email that said someone would contact me within 2 days to confirm shipping? Guess what- 4 days later and no one ever called. Their customer service was easy and helpful to cancel. Even he was dismayed no one called! In any case do not order any jewelry needed quickly or any jewelry from these guys on line- buyer beware.
I love this Neiman Marcus location.Its a magnificent stoic store in the heart of Beverly Hills. Their employees are the best. Knowledgeable, helpful and polite.Cosmetic department is my favorite.Its like a Candy Store.Glad to see it open these days amid the pandemic. And love the hygiene and mask protocols to protect their clients.I can order anything fast shipping.They are amazing.
The sales lady in Cosmetics was wonderful. She is located in the DIPTYQUE section. I did not get her name because I was in a hurry. She was very knowledgeable and was very honest. I will be back to pudchase 34 DIptyque. The whole collection. 5 star service.
So, I’ve been a customer of Neiman’s since 2004. I’ve been coming to the Beverly Hills location all that time.Today, after I finished my salad, there was a loonnnggg strand of hair at the bottom. I felt like ……..I recently stopped eating the salmon tacos because the flavor changed downward. I love the people who work as bartenders, but come on NM. I want to Come back, but maybe it’s time I only drink. Wait…….I been doing that. 🤦🏾♂️
I had great experience with customer service. Larry Lane very professional and kind person !!! Very helpful !!!!!
Beautiful store, great experience..
You have to be ready to spend major dinero when you come to this location. It’s products are much higher end then “normal” locations. I ordered something to be delivered to their Fashionphile within the store which is tucked away on the third floor however if you do buy something from them you get a great reusable cloth bag that says Fashionphile Neimann Marcus Beverly Hills on it which was kind of cool. Mostly just a stop on my road trip. Could afford some Ganni and Burberry pieces but most were out of my everyday price range.
Fun & decadent! People are drinking champagne while shopping. Its an experience.
Beautiful store, great experience..The beautiful black assoc in sunglasses was fabulous, she knew what could work for my face, brought many options as definite asset to NM.
Wonderful if you want high end shopping
Worst customer service ever.. make sure if you purchase items, its 100 percent intact..I purchased Valentino Jelly sandals, after a few months them came apart, it literally broke. They wont fix because they say they cant, further wont do anything about them..
It was a nice place with a rather small collection of handbags. Very pushy salesman leading to the loss of one store. Literally followed us throughout the whole store. Some people might like that, I guess.
Beautiful store and very friendly employees! I bought Chanel makeup and had a wonderful educational experience! Stop by if you want to be helped by friendly people who aren’t just standing and waiting for you to spend money! This lady will be back for sure!
Fun expansive and palatial store with an open aire feel. Bought a couple pairs of sunglasses, Jack Black, and some Clive Christian One, Baccarat Rouge 540, Yve Saint Laurent, and Tom Ford Black Orchid colognes here on multiple occasions.
Very nice the way they handled a return. I didnt expect it because the tag was removed from the garment. But it hadnt been worn. I have to give the sales lade high marks because she said they didnt usually take things back like this. But for me she did. I was very grateful.
High-end store. Designers stuff, you can find complimentary every day use. Excellent service, the cafe is nice with delicious menu. There is a bar at the top most floor for drinks and snacks. Large selections of cosmetic, jewellery, Shoes, bags, night wears, dresses, gowns, mens clothes. Excellent sales prices. Not sure wheather they still have children clothes on display
Stick to the many actual designer storefront locations on rodeo, you will have a much better experience.
Always has been one of my favorite places both to shop and reopened for lunch. First introduced to NM in Dallas,TX in the 70s.
Unbelievable. Check it out some time. They have Brunch and Drinks, of your Darkerside.
We bought a pair of Adidas sneakers from the mens section on the top floor today. We would have shopped a lot more, but the experience was so bad that we cut our trip short. The sales never greeted us, made us wait multiple times, and didnt even say thanks to us. Every time we flagged him down, he acted annoyed.Right after we checked out, he immediately darted back to chit chat with the people of his chosen race, who didnt even need his assistance at that time.Racism is alive and real at this mall. I would rather drive 1 hour to south coast plaza. Avoid at all cost.
Great customer service! The employees are so kind and inviting. They made me feel welcome there which makes me want to shop.The whole shopping experience was fun. It is now one of my favorite stores
I find this place to be one of the most pleasant places to shop. All the sales people are very kind and courteous. Although I cannot afford many of the lovely things this place has to offer, I never found myself unwelcome.Great place to window shop and take a look at the beautiful materialistic things in life and get yourself motivated to make more money lolReally though, everyone is very kind and welcoming. I will be back here because their service is superb.
The only thing not to love about Neimans is some of the sales associates. When you walk into an area of the store, you are clearly judged as to whether you are worth the time or not. So I do 90% of my shopping on line. I do enjoy the store tho. Its very attractive & there is some great dining. The clothes are gorgeous & so is the jewelry but it is not for the weak of wallet, unless you buy on sale. The basement features a wonderland of makeup, fragrance & skin care that is not easily found elsewhere. I like that shopping here is quiet & refined.
I just loved my lunch at your Beverly Hills store this afternoon.I had a wonderful waiter. His name was Jose. He was attentive, so very nice and wrapped what I could not eat.He deserves a raise.I will ask for him again, next time I am in your store.Sybil Bergman
Except I got NO help with my Michele watch. When I purchased it here I was promised service. Yesterday they said We do not sell them now. So no replacement battery service any further.Not good to not honor guarantees at time of purchase
Big store. Very nice staff as they helped us find the clothing we needed. The store has a large valet parking in the back, I love my YSL purse. It was nice and quality was worth it.
Simply the best you cant.Beverly Hills has more sunglasses and four or five floors of clothing.I seem to find the things I want here and Woodland Hills.I will be back again and again.Thank you.
Beautiful place to shop. Relaxing atmosphere. Helpful customer support.Beautiful products. I highly recommend this store.
We visited Chanel and the whole experience was superb. The representative was extremely attentive explaining everything to us and spending enough time to make us feel we were being taken care of very well.
Love it here😍 They have sales on certain items. Love the clothes and especially the shoes. Its a must place to go visit.
I love to grab a bight to eat at there bar next to the mens shoe section. I always stop here when visiting la.
The selection is fine but the service is poor. I tried on some heels and realised they were not for me. I asked the assistant helping me if she could help me pick some flats for me to try instead. I wasnt expecting her to bring me a bunch but to suggest a brand or at least help me narrow down what I was looking for. Instead she told me take a look around. Gee, thanks. SO helpful.
Our sales agent was so knowledgeable and sweet! Thank you Lisa Solan- cant wait to come again :)
When I die bury me in this store. Shoes and makeup. I go to all the sales but sometimes just like to spend a Saturday walking around and dreaming. Great selection of alot of designers. Try all the perfumes. i always get great fashion inspiration.
One of my favorite places to shop when Im in Los Angeles. Lots of styles and new items always available. Some of the clothes can be a bit pricey, but the quality is top notch.
Great experience. The masks are excellent. The sales representative that brought my order to my car was the best.
Awesome store live the lay out n easy access to merchandise. Always able to find that unique something not always available at other stores. Ample free parking n extremely helpfull staff adds to the great experience.
Beautiful store even just to walk around or have a cup of coffee if you dont know for what you wanna shop. However the place has great service, great valet parking and great to shop. I love neiman Marcus more than any store
One of my most favorite stores amazing customer service amazing make up stations and a lovely Resteraunt with delish Tuna sandwich and everything your heart desires such as comforting soups and many many options lovely to sit down and get salads, breakfast all day just an oasis in our increasingly divided world.
I remember being a teenage in high school c/o 80, and shopping at Neiman Marcus specifically for the Signature Logo fitted baseball caps and T-shirts.Back then, you had a choice of 2 colors Red & Blue!Today things have changed tremendously at Neiman Marcus. Visit the BH location and enjoy one of the most amazing shopping experiences in high fashion imaginable.✌️🤓💨🏁
I like Neiman Marcus but the people that work there were extremely rude to our family and I did not like that we tried to talk to the manager but he never never never came some lady came tried to offers free valet parking that was a joke after the way we were treated I love Neiman Marcus at that time that we were in this store it was horrible I bought Cashmere pajamas for my mom
Really loved my shopping experience with Cle de Peau beauty ambassador Kimmie Peterson, she is very kind, knowledgeable about the line and new stuff in it, she surely knows how to use it and thought me .
Need to return an item purchased at the Beverly Hills store, which closed shortly thereafter due to the pandemic. Youd think this place would be able to adjust protocol to ensure returns can happen via their corporate office during store closures (which I wonder if closures are permanent due to their bankruptcy filing). Not a chance. Their replies are lame, so you give them some slack and repeat in even simpler terms - again and again - to no avail. Prime example of theres a light on but nobodys home. Ineptitude at its finest. NM could learn a thing or two from Target and Walmart re: customer service.
Marciella in the Mens Department, gave me a lot of information to help me decide on my Holiday gift, she also wrapped both of my packages and labeled them for me. I will be back to shop with her next week. Customer service is very important, Marciella is a 5 STAR personal shopper.
Love this store and the staff.
Multi-level shopping, Chanel, Saint Laurent and a few other small boutiques for handbags are available. They have a restaurant on the lower level and a full bar on the 4th floor. customer service is pretty good as well and they validate parking.
Not the warmest place. Its commission based so sales associates seem selective in who they assist. I think a lot of them are personal shoppers so often times theyre preoccupied tending to their personal clientele.
Paula Ackerman at the Bobbi Brown counter is wonderful! She is a great makeup artist, very friendly and no pressure to buy. She makes honest, real suggestions and you end up with exactly what you need. No regrets or feeling that you overspent. I highly recommend her to anyone needing a makeover or to add to their collection.
Absolutely the worst customer service, if you are going to shop at Neimans go to a different location. This location is filled with a lazy staff that stands around talking, instead of assistanting their customers. I brought it to a managers attention who proceeded to ignore the situation. It must be the standard there...
Cosmetic department is the best , what I do not like is that whom ever decide toive it to the basement its crazy and out if their mind , this person has never worked retail, cosmetic should always be accessible to customers regardless
Watch out for the Valet always ask for a ticket. The staff there demand cash and pocket it.
I purchased two wedding reception gowns here in the couture section. The sales staff was very kind and friendly to me even though Id walked in that day wearing a ghetto army green parka, hole-y jeans and a Jansport backpack. That meant the world to me. I purchased one short and one long dress by Oscar de la Renta, and both required intense alteration work. Neimans on-site seamstress, Annali (I hope Im not butchering her name), worked wonders on both, and I couldnt have left more happy.
Worst customer service ever. You don’t expect to pay over -$1,000 for a pair of shoes to discover a fault when you get home and then be on the phone given the run around for over 20 minutes to finally be told cause they don’t have the shoes in stock I have to pay 1,000 for them to order again...They will refund upon exchange but the shoes will take over a week to 10 days. Rude and unhelpful and the manager wouldn’t even come on the phone. NEVER shopping there again.
Love Neiman Marcus best lemon drops and town food is always superior service is always superior where else in the city can you walk around drinking a great drink while youre shopping. The going to neiman for good 10 years also have a Neiman Marcus account which makes my life easier.. James
This is a Beverly Hills institution. Im a little more price conscious than most other BH women, so I usually wait for the sales, which are quite good. Coming here reminds me of when I used to come here with my mom as a little girl.
NM goes beyond the illusion of quality and character. This particular store is what the Beverly Hills cache is all about. The store is high value and high class to everyone.
I love coming here when Im in need of a new purse or pair of shoes. They carry specific brands and have sections for each which make shopping a breeze!
Out of my league! But had to exchange a gift.
Back in my favorite store its been awhile so I wanted to pick up a few spring pieces and some new shoes I love it so much
We came to Mariposa at Neiman Marcus for dine LA lunch. The seabass was full of flavor and the service was superb. Popover was great. I highly recommend this wonderful restaurant!
The only place I really go to when I need something. Very well managed. Ive been a customer for over 30 yrs. Excellent sales staff. Love Kenny Stimmel in Mens.
I purchased a Christian Louboutin bag from the online store and they shipped it from the Beverly Hills store. I received it late, I paid for 2 day shipping and when I received the package was poorly shipped with a dirty dust bag and NO storage box! When I called Neiman Marcus in Beverly Hills for the storage box their response was that they dont send me the box because they dont have space and they throw them away. Thats ridiculous that box is part of the packaging and I should have not received my bag wrapped in tissue paper without its propper box. I will never purchase another bag from this store again!
Amazing service we had a shopper advisor waiting for us we were there from 11 am till 4 oops pmm got perfumes sunglasses clothes etc
Love having lunch here!
Order was ready for pick up the next day. Curbside pickup hours online said it was open until 4 pm. At 12 noon, I got a voicemail saying they are closed for pick up with no other explanation.
My all time favorite place! Inside always seems to be brighter than outside. Great clothes, shoes, gifts, etc.
Neumann Marcus. No make thrill. Guess what? Yes they have parking. They even have a valet if you don’t want to park. They take all major credit cards.
Great products & service, not to mention the selection!
Had the worst experience in this store with this person Jodi McArthur . If you are from different country you are treated there differently. If you are not American or your skin is not white don’t even think going to this store.
Classy, elegant. Always been my favorite over Barney’sOne suggestion: when will free valet be offered to InCircle members?
Whats to say about Neimans... its Neimans and I love it!
I’ve loved Neimans since I could wear heels .Now I’m in love with the Richards collection in the Horchow catalog, which I’ve drooled all over. Really.
Cuddles to Dana and Margarita in the mens department very professional!!! Thanks for everything.
Friend needed a Mother of groom dress. The sales lady with a French accent at the designer dresses section was great!
I wish there was a section for cheap stuff under $15.
Very nice..need to go to topanga store for more conservatively priced mother of groom dresses
Loads of variety ....Daniel rowinsky is amazing at his job
Luxury clothing retailer has good selection but high prices. Sales only twice per year.
Outstanding, Kind, Professional employees with Great cloths, shoes and more for men an women
Found an amazing pair of Manolo Blahnik shoes on sale!!Minus one star for the service, I had to find the other matching shoe myself
The Best Styles Are Neiman Marcus Where Fashion And Stay Are One To Make Your Style So Let Fashion Staff make You Look Great At Neiman Marcus Today
Carlos and Glen are giving a great service and I love to shop at Neiman Marcus becsuse of the clothes and great experiences.
Love the new collection of boots thats out now. Return policy sucks
Neiman marcus is absolutely disgusting for selling REAL FUR. Search chinese fur farm on youtube and see what these animals had to go through just for tacky fur clothing. SHAME on Coach for supporting the fur trade for just a fashion statement.
Long lines and poor customer service
Overpriced goods made in China permeate the 3rd floor. If you want shoes that are 1000.00 starting price this is the place for you. However, the bathrooms are clean
Customer service clearly doesnt know anything about inventory. Website is showing incorrect information. Store not answering phone.
Fashion and Art together.
CHANEL HANDBAG SECTION - (SA NAME:PHOEBE) DONT EVER GO TO THIS PLACE. ONLY ONE EMPLOYEE WAS THERE IN THE FIRST PLACE AND SHE (PHOEBE) DID NOT EVEN GREET ME. SHE JUST IGNORED ME AND STARED AT ME AND DIDNT WANT TO HELP ME AT ALL. I BOUGHT A CHANEL BAG IN A DIFFERENT STATE, SO I NEVER GOTTEN A CHANCE TO TRY ON DIFFERENT SIZES. I DECIDED TO TRY ON DIFFERENT SIZES/STYLES IN STORE, SO THAT I CAN MAKE MY FINAL DECISION. I WAS THE ONLY CUSTOMER IN THE STORE AND WHEN I ASKED HER FOR A SPECIFIC BAG TO TRY, SHE WAS RELUCTANT TO GIVE THEM TO ME AND JUST GAVE ME A DIRTY LOOK. SHE WAS SUPER LAZY AND JUST TOLD ME THAT YOU WANT TO TRY THE MEDIUM ONE? YOU HAVE THE SAME SIZED ONE THAT MEANS THAT SHE IS TOO LAZY TO GO TO THE STORAGE (WHEN IT IS HER JOB) BECAUSE SHE ASSUMED I WOULDNT BUY STUFF FROM HER. I ALSO ASKED HER WHEN DID THEY GET THAT BAG IN STOCK AT THE LOCATION, SINCE I CHECKED THE BAGS AVAILABILITY WITH CHANEL CUSTOMER SERVICE EVERYDAY AND THEY SAID THIS PARTICULAR BAG WAS NOT STOCK IN CALIFORNIA. SHE JUST SAID I DONT KNOW?? WE HAD IT. WHAT KIND OF RESPONSE IS THAT? YOU ARE SUPPOSE TO KNOW THAT. SHE WAS ACTING LIKE SHE HERSELF IS COCO CHANEL OR SOMETHING. SHE ONLY SHOWED THE ONES SHE HAD IN THE CABINET AND THAT WAS IT. AND WHILE I WAS LOOKING AT THE BAG, SHE GRABBED HER FREAKING CELLPHONE AND STARTED TEXTING OR INSTAGRAMMING. IN THE END, SHE WAS CHARGING HER PHONE. HELLO, YOU ARE THERE TO ACCOMMODATE CUSTOMERS AND HAVE A DECENT (SUPERB, CONSIDERING ITS CHANEL) CUSTOMER SERVICE. NEVER COMING BACK TO THIS CHANEL OR NEIMAN LOCATION. I HAVE NEVER HAD THIS KIND OF SHITTY SERVICE BEFORE. NEIMAN SHOULD TRAIN THEIR EMPLOYEES AGAIN. SUCH A GARBAGE. PHOEBE CLEARLY DOESNT DO HER JOB. YOU ARE A SALES ASSOCIATE. H&M HAS A MUCH BETTER SERVICE THAN THIS PLACE. PERIOD.
Great merchandise. friendly staff. glad its out of bankruptcy!
Loved the customer service Tammy specifically meet all our needs and made sure no details were over looked.
Easy valet great customer service smaller store so very easy to find what you are looking for.
Masks were not enforced! Some people strolling around with masks down their chins...
Great casual bar on the 4th floor to relax and conduct business. The staff is superb.
My service person dedicated time to make sure my experience was enjoyable.
Always beautiful things there!
I love shopping in Neiman’s but don’t like a costumer service
Not many brands either not-well display for consumer...If you know exactly which brand you want to buy, maybe works..
This is the best place ive ever been to in my entire exstance on earth! thank you so much joyce douglas for the wonderful servce and fashon advice!!! keep up the awesome shizz love it!!
Always going beyond a person s needsExcellent merchandiseEverything brings back again
Very good place .I always go amd buy some unique stuffs from there
Always Impeccable Service!!!
My favorite store in the mall. Great selection of essentials for men and women.
Nice place to have a drink with a friend go shopping theres a couple of very nice salespeople...
Love what i purchased one beautiful store.
Love it
Store is so beautiful, so are the employees and a very shiny floor
High end store in Beverly Hills, courteous professional staff, free parking with validation, luxury brands.
High end store, quality things, nice cafe, friendly sales staff
Nun bad to report. dont come here if u dont have money
Just got some chealsy boots great selection of designer products !
Beautiful displays that equal any New York department store with better service.
For the best luxury & street brands.... watch out Nordstrom!!!
Reasonable selection of fashion shoes, challenging at times to get service help.
Customer service is ALWAYS excellent!
The name says it all, very good selection just make sure you take enough money with you.
Very nice store and selection. Everything under one roof
Amazing selection of fantastic clothes. The mens section is to die for
Very high end clothing!!! Be ready to spend your lifes savings!!!
Loved it all my needs in 1 place
Horrible experience in womens shoes. Ricardo (?) Is rude and this is the second time the manager is unavailable.
Parking is free lots of beautiful Woman shoes and bags
Beautiful designed store, great products.
Nice decor but no prices listed.
Mariposa wont be open till fall
Neiman Marcus is great I love their once yearly sale
Love this store. Absolute luxury
Great store but too damn expensive
Tenecia is AMAZING!!
Love there customer service representative at fragrance Dept.
Whats to say? its Neiman Marcus. always above first-class. gr8 job, folks!!
Beautiful location, people there are mostly friendly and professional.
Went in for an online return, had to walk up and down multiple times before I could find the customer service office.
They always have the newest styles and top brands
Love it here best shopping! Great time!!!
Always fun shopping here.
Take a bresk from shopping! Enjoy the great drinks, food and service!
Cant describe it, unique shopping experience
Nice
Havent been there in ages and a little sad how they dont really come up to help.
Very clean and nice.. Very nice people there too help
The worst online customer service encountered ever. very rude representative.
I went today , lucky me i saw sofia vergara .
Love the clothing. Also good for Pokémon catching.
Great Lunch, pleasant surprise
Employees were very helpful
Its a great place to shop
Great place for shopping drinks and lunch!
The service here is premium. Nice people that are willing to help you!
Overpriced on everything.
The bar on the top floor has some great staff
Neiman Marcus. Is excellent. Great customer service....
5000 stars
Excellent service
NM was nice the sale was unbelievable
Its a great place it has it all
High end store. Come prepared.
The new one is always Neiman Marcus.
Great selection of Tom Ford. Ask for Ramon.
Staff is always on point and helpful when needed.
The food is great...lots of everyyhing...
I love the exclusive clothes for men
Best of luxury fashion , great service
The mighty perfect excursion to ever take!
Best merchandise and staff in Newport.
This place is very limited in name brand choices.
Great store and great staff...
Great place to shop
Great. Sale and promotion starting
Friendly sales people. Good conversations
Quick service when youre in a hurry.
Best Mens department in LA...with a bar!
Great service
Lacityguides love last call sale!
Best luxurious store
A lot bigger than I thought.
Great place for shopping.
Do a little shopping and have a little lunch at Mariposa.
My favorite store!
Good prices
Fancy. Nice customer service
This is to Los Angeles what Bon Marche is to Paris
I LOVE SHOPPING HERE.
4.5 (199 comments)
Review №1
2022-06-25Good outpost for some retail therapy.Convient location with your typical NM environment.Store was nicely maintained, even after exiting bankruptcy. Some departments were lacking, no Gucci offerings in both mens and womens departments.On a recent afternoon I had the place pretty much to myself - which was kind of nice!
Review №2
2022-06-30I was there around 2 weeks ago, looking for some mens cologne, first at all I founded some of them online, when I asked most of sale person on mens cologne department just sprayed on paper. I asked them if they have some sample for me otherwise how I will know if it could the cologne like to me. All of them said they do not have samples but before me they gave some of them to someone else. I would like to make businesses but they did not help me. Thanks anyway
Review №3
2022-02-07I go to Neimans for the bathroom mainly! Its literally the nicest throne in town hands down. Its private, comfortable and CLEAN!I very well may be jeopardizing all that I appreciate in sharing this with the 3 followers I have (1 of which is a fake account I made just to rate the business!) But I feel it should be known just how much I appreciate the head here!
Review №4
2019-07-12This is a tough review to write because there is a huge difference between reviewing Pradas products versus reviewing their retail locations and their return/pricing policies.This 1-Star review is strictly regarding the latter.I think it is simply OUTRAGEOUS that you can pay full price for Prada products at their Beverly Hills location and then find the EXACT SAME ITEM for $1,000 less at Costco! What is next, Hermes at Sams Club???? I think not!I think it is simply OUTRAGEOUS that after finding out the same item is available at Costco for $1,000 less, Prada would not either take the item purchased at their store back (because it had been used twice) or price match.The fact that Prada is willing to diminish their brand by selectively selling items CURRENTLY AVAILABLE IN THEIR FLAGSHIP STORES in warehouse stores gives the appearance that Prada is a brand in decline. If the Costco merchandise had been discontinued items... I almost would have forgiven Prada.The fact that Pradas reaction to this being discovered was piss off gives the appearance that Prada is arrogant and does not believe offending their customers will lead them to shop elsewhere... For the record, Channel, Louis Vuitton, Valentino, Hermes, Celine and a dozen other designers I can think of care far more about their brand and their customers than apparently Prada Beverly Hills does.
Review №5
2022-04-07I called the Prada store at this Neiman Marcus to see if they could repair Prada shoes. I made it clear the shoes were not purchased from Neiman Marcus or from the official Prada store. They told me to bring the authenticity card and receipt from the online boutique where I had purchased them and they would repair them. A couple of days later I walk in with the shoes and get a very rude response. The rude lady said they wouldn’t repair anything that wasn’t purchased from Neiman Marcus and that I should just go to a shoe cobbler. Very disappointed in the customer service at this store.
Review №6
2022-06-12Neiman Marcus stores are always a pleasant experience. Great selection of niche and high end designer fragrances.
Review №7
2022-06-25Great merchandise not in cheap they have the best men’s clothing.
Review №8
2022-03-04Great customer service, had a online order for pickup and the employee just did so much of a good job in terms of communication to the consumer,
Review №9
2021-12-12Always looked forward to dining at the Mariposa and it was great. Was sad they didnt have all Christmas items on the same floor, lots of things were missing. Overall, great customer service.
Review №10
2022-05-20I received great service there! Every customer service person that I came in contact with was awesome!