Delivery
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Worked with Kat Bassenger. Helped us last year in ordering our Benz. Lead time was long which was to be expected. Preparations for paperwork from finance office did take long. Kat went above and beyond. She answered all questions and was patient in explaining all functions of our vehicle. From arriving to finishing paperwork took about 4 hours. Highly recommend. Will return.
I came here on Friday to look at purchasing an S500 or G Wagon. I pulled up and walked the entire outside of the lot and inside and not one person would even look my way. I ended up feeling so uncomfortable I left the dealership and went to Fletcher Jones in Ontario where I got my new 2022 S500. So happy they were able to help. Never judge a book by its cover!
Very annoying experience. I probably got close to 50 messages from Rusnak personnel leading up to the end of my lease. It was clear that these people did not communicate with each other. When it was time for me to buy out my lease, I made an appointment with one of the salespeople who contacted me. But then he called me to reschedule because he was being sent to training on the day we selected. And when I showed up on the new date, he was not there. The salesperson who helped me was competent. But the process took nearly two hours! I just wanted to write a check, submit the odometer statement and leave. It was not to be. The dealership apparently also sold my information to finance companies because I probably got 20-30 advertisements from them, wanting to finance a continuing lease. Not what I had hoped.
First time purchasing a car from Rusnak Arcadia and the experience is by far the best of any dealer. Peter Liew was wonderful to work with and easy going. We took the car for a test drive, and once that was the model we wanted, he went to work and took care of everything else. Again, the best buying experience!
Check Engine light came on my C250 with only 57,000 miles. Took the car to this dealer they said the extended warranty expired two months ago. They wanted $2064 to replace the high pressure fuel pump that was defective. I called the customer service, they offered no help at all. It was a defective part they knew about it and yet I have to pay to have it fixed. This is the worst customer service. I will never buy another Mercedes ever again.
I went yesterday to lease GLB250 I asked the receptionist if anyone can help me she told me no one available now we have only 3 salesman all of them busy , I told her ok no problem I will wait , after 40 minutes older guy came to me said how can I help you , I told him my Lexus lease end and I would like to lease this car and I already have the stock number 35220576.He told me can you come tomorrow morning because now its 7:35 pm and we have to close 8 pm because Covid, I told him I dont want to test drive the car all Im asking to get how much payment for 36 months,He told me around 800or $900 before even he take the stock number .I told him ok thank youToday I have appointment already at Mercedes EncinoThey offer me good number for trade in Lexus too .I dont know why you guys not helping clients I dont think that you guys busy and by the way I leased 2 Mercedes Benz before.bad experience
Joseph was professional and friendly. He explained our options thoroughly.Barby in Finance was amazing. Never had such a great experience with a financial manager.
Ken Lam was amazing, very professional and informative. I went in for car service because the car can’t detect the keys. Ken noticed it was a battery problem. If it were to be somewhere else, I wouldn’t have my car till the next day. What a life saver!!!
Incredible delivery and F&I staff. All my questions were answered. Loved using the electronic Docusign process for the final paperwork. Dealership was immaculate and staff was wonderful.
5 Stars for Perry at the Service department! My first time taking my car to Rusnak for service and Perry happed to be my service advisor. He suggested me the best service packages for my Mercedes Benz and did an amazing customer service. Car was ready and done sooner than promised and was clean ready to go once I arrived for pickup. Thank you!
My car was due for service A1, but when the car was retuned to me, The dashboard showed a message stating: “Service B is overdue for XXX days”. I addressed the issue to John the agent who returned the car to the service department; however, he returned the car back to me stating that it will take about two hours to reset the car, to take it on Monday to be reset since it was almost 4:00pm. Additionally, I had to return to the agency because my car was returned to me with the mold bent and sticking out from the bottom right side.
Drove out with a new GLB today and Khaled provided excellent honest service from the initial phone call to final sale all within a few hours. I was traveling in LA from the Bay Area and definitely walked away happy with the vehicle, thank you!
My experience buying my new EQS 450+ was the best my salesman was Peter he took care of my needs and he gave us what we want we paid over $130000 with tax. This was our first electric car we love the car but the free 2 year charging was the worst experience we have to go through. We purchased the car on 4/23/22 and to now we still have not find out why my Mercedes Me cant get me going with the free charges. I been on the phone with Electrify American, Chargepoint and Mercedes Me. All three company is telling me is not there end the problem is the other company. Atlease both charging company is saying the Mercedes Me app is the problem. I am running down to 45 miles to go the charger that mercedes gave me in the car is a junk! I charge it for 9 hours it only gave me 40 miles. Today I had to go pay at Chargepoint. Mercedes should offer me a home charger this is just unexcepable. I need someone to get back to me to get this fix ASAP.
Luxurious Mercedes dealership with a great selection. The showroom is a large round space with all the new models. We were free to walk around and sit inside most of the models to compare.
I had a great experience at Rusnak Arcadia Mercedes with Joseph Ma! We were able to secure our car in less than 15 minutes and waited a short time for all the paperwork to be processed while the car was getting detailed and gassed. Joseph was fantastic and would highly recommend him to anyone.
Mercedes Benz of Arcadia is the best Mercedes dealership we have ever dealt with. This is our 5th vehicle we purchased from Mercedes Benz of Arcadia. The customer service is top notch! Bo Xiao, our sales representative was an all around class act. He is very knowledgeable and will make sure your transaction is seamless. Tim Martino is the GM of this location and he does an amazing job. The staff who works under his management is a reflection of who he is, and the values that Mercedes stands by. He too will ensure a pleasant and smooth transaction. Overall, this dealership is state of the art, clean, and very well managed and staffed.
I had a wonderful experience at Mercedes Benz Of Arcadia. Peter was extremely knowledgeable and helpful during the process of obtaining my new vehicle. I would recommend anyone searching for a Mercedes to work with this dealer, specifically Petter. It was a stress free experience in Beautiful facility. Thanks MB of Arcadia!
The sales person, his name Jack Shen, is the best. Kind explaining about cars and details, and also try to give us best price and interest. Such a wonderful customer service!
Huge thank you to Stacy from Mercedes! She was referred to me from my family member, now I see why he has used her for over 7+ years! She is very helpful, patient and professional. We originally went in for the GLC and ended up leaving with the GLE. We absolutely love the car! Newly renovated, Rusnak of Arcadia is super nice, and follows covid guidelines. Also thank you to Jimmy for assisting us as well. If your in the market for a Benz go to Rusnak of Arcadia and ask for Stacy or Jimmy! Great people!
The entire sales experience was amazing. My salesman Corry was knowledgeable, friendly and funny. I will definitely come back to this dealership in the future to purchase more cars.
Got my third AMG, a GTR from Rusnak Mercedes of Arcadia and the whole buying experience was extremely smooth and relatively quick. Jay was my salesman and he was very respectful, accommodating, and reasonable. Negotiating was a breeze and I was very satisfied with the final deal that was reached. Definitely one of the better experiences Ive had with Mercedes dealers. Highly recommend this dealer for all your Mercedes needs.
Scott Hong is the BEST salesperson at Mercedes Benz Dealership in Arcadia branch, he has been helping our family over 8 years, he is very helpful and professional! Thanks so much Scott for your help! You are the BEST!
Ophelia from service is great! If you ever need service done go look for her. Very professional, very patient, and also answer all your questions and concerns. I love how she responds super fast via email. Great at communicating, let you know whats being done to the car and explain things in detail. Trust me, she will make taking in your car for service a breeze.
Stacy was a great, she will take her take with you and really help you get the car you want. She didn’t have that typical “car salesman” aggressiveness, she was honest and very clear. Scott the other salesman was great as well took myself and my sister on our test drive, what a great guy. Overall service was great.
Absolutely the best dealership to work with. I’ve purchased a Mercedes from other dealerships in all parts of California but none of them are as professional and attentive as Arcadia. They will go to the end of the earth to make things right for you. They don’t treat you as just another customer but as someone they genuinely care about. Felt no pressure buying a car and will happily purchase more through them. Thank you Huy, Bo, and William!
Perry has been working with us and is excellant. Absolutely no complaints. Very happy
I recently purchased a brand new E63s wagon from Mercedes-Benz of Arcadia. It was an awesome experience, I would highly recommend this dealer to anyone looking to purchase a Mercedes. I got the pleasure of dealing with katrin bassenger as my sales woman. She was very knowledgeable and easy going and made my wife and I feel very comfortable. Go down to Mercedes-Benz of Arcadia talk with katrin and get yourself in your dream car like I did!
Smoothest car purchase I have ever had. I’m used to tough negotiations and shady dealers, but Andrei K got me a great price on a custom order from the start. He kept me informed all the way through the cars build and shipment. Car came in and the finance dept was great too with no funny business, no crazy rates or extra fees. I wish all my car buying experiences were like this.
Absolutely the best car buying experience I’ve ever had. This dealer is a no nonsense dealer, no pressure at all. Kevin Wang was great in the purchase my new car. The deal was agreed to over the phone and when I got there to purchase my car the deal was the same as it was on the phone. I would definitely recommend buying your new MB from Arcadia MB.
Already got my 4th Mercedes Benz from Mercedes-Benz of Rusnak Arcadia. Very pleasant buying experience. Scott Hong was very helpful, friendly and he always offer us a very good deal on all of our Mercedes Benz. I have sent couple friends to get their Mercedes-Benz from Scott and got the good deal as usual.
Best Service Ever!!! Khaled help me find the perfect vehicle… I’m more than happy!! I would definitely recommend. Thank you Rusnak!!!
I got my first Mercedes-Benz from the Rusnak! Phillip Yang is my selling consultant. I am really satisfied with his professional, kind, and considerate service for me. He is excellent!!! I will refer Phil to my other friends who would like to buy Mercedes in the Southern California area!
Last week I purchase a G550, super rare to find but found it at Mercedes Benz Arcadia. Marc was super friendly and the entire team was really helpful with the purchase. I cant be any happier with the purchase. Thanks everyone.
Keven,is a great person ,find a good deal on the viecle and financing, I dont like to buy cars because takes for ever,and this time was less that2 hrs, fantastic.
I recently purchased a vehicle here at Mercedes-Benz of Arcadia. I have to say this is the best experience I had at any car dealership.Scott was my salesperson. Very professional, patience and friendly. He was able to answer all my questions with great detail and professionalism. He helped me to picked out the car of my dream! I’m more than happy with the purchasing experience. This is the guy to go for if you want to purchase your next car.Highly HIGHLY recommended to all!!
Just bought a new car in Rusnak Arcadia. They rebuilt/expanded the location with a large and glamorous show room. Got the best customer experience from Phillip Yang. He is a nice, energetic, knowledgeable guy. He helped me to choose a vehicle and negotiated with the manager patiently. Will definitely refer to a friend or family.
Hands down best Mercedes dealer in LA , have the best service and parts departments , always outstanding professional customer service !! Dont go anywhere else!
I had a great experience at this dealership. Service was quick and to the point. My experience was pleasant due to my sales representative Stacey Huynh. Stacey paid close attention to my needs and met my budget. Stacey was very courteous of my time. I had my 10 year old daughter with me and the loan officer had another client therefore it was going to be a while. Stacey advised us to go grab lunch and come back, once we returned the loan officer took us right in. Did not feel pressured nor did I feel as if I wasted my time. I had 180,000 miles on my E-Class and never had mechanical issues, but it was time for an upgrade before it would start giving me issues. That is the reason why I purchased another E-Class. Although the two I had in mind sold the day before, Stacey showed me others that would make me say Yes. Overall, it was Stacey that made my experience pleasurable. 🙏🏽 Thank you, Stacey!
Ive been getting my cars from Peter Liew for the last 15 years and he is simply the best. Peter makes the entire process so easy and pleasant. Just bought our leased car and Peter took care of everything. We just had to show up and sign the documents, thats it. Peter is definitely the person to go when buying or leasing a MB.
*****UPDATED REVIEW*****Added my 2016 CLA to the dupont service contract this week. I figure Id post a picture. A picture speaks a thousand words right? Look what fantastic work they have done to a few years old car!!*****INITIAL*****Their General Sales Manager, Ken Lau, is extremely helpful. He answered every question we had for the product. He even coordinated our recent dupont service (hassle-free).My wife purchased the dupont service with the dealer and recently used it to service her GLA. Let me tell you this. It is the best decision we have made for car protection services. The dupont service took only 5 hours or so. They gave her a loaner, so it doesnt really matter.Right before this service, we took a family trip to Nevada. You can imagine all the dust, watermark, bugs and etc was building up. Kids were spilling drinks onto their seats.When we get our car back after the dupont service, we thought we got a brand new car. It is that amazing. I am working with Ken to get my other car into their dupont contract. Thanks Ken! Keep up the excellent reputation!
Sales associate Kevin Wang helped me find the car best matched to my interests, supported a couple test drives, helped me navigate the lease vs. buy logic, and adeptly completed all required paperwork — all with a no-pressure, no-hassle style. I drove my chosen car off the lot with a big smile!
Stacy was excellent to work with .. no beating around the bush. I wanted to buy a certain car and she made it happen.
Marc Hung was our sales person. He took excellent care of us and made sure we got the vehicle we wanted at the right price! I highly recommended him!
My agent Marc is really nice and actually---everyone in the dealership is nice and made me and my son feel relaxed the whole time. I didnt feel the pressure of car buying unlike in the past. They offered me everything that i think is for my advantage. Marc even did a follow up to ensure that my good car buying experience did not end when we leave the lot.
I brought my car in for an air suspension warning light on the dash. I am very happy with the services that I had received. Perry was able to help me get Uber services to and from work. When I was told that I had to leave my car overnight, Perry was able to get me a courtesy car also. All the repair done were under warranty, and they even replaced my battery free of charge after their routine inspection of the vehicle had discover that the battery had lost most of its capacity. They even washed my car for me. I would definitely bring my car back for future services and recommend others to bring their cars here for services.
The deal was very helpful. The sales representative Mr. PJ was very experienced. There was no push sale. Every thing went smooth. I like him and the car. I would like to recommend to my friends.
I highly recommend this dealership. I have visited it in the past and recently brought my son’s car in for him for a recall. My service advisor, Yohan Chen, was amazing. He was professional, friendly and super knowledgeable. He went over everything step by step and even had some great suggestions for me. My son’s car was ready when promised and was sparkling clean when we picked it up. The dealership was spotless and the rest of the staff there were also professional and extremely friendly- from the receptionist to the porter that brought me the car when it was done. It felt like family. Will definitely be returning and looking for Yohan when I do.
I called being very interested in purchasing or leasing a car from Rusnak Mercedes in arcadia. the guy on the phone (fleet manager) was off today so they had some guy named Joseph call me back. while discussing options and a car I was interested in, he kept cutting me off when I was trying to speak. I was a bit offended and told him in a nice way that i wasnt finished talking. He then said to me OK, YOU NOT INTERESTED IN MY CAR...GO SOMEWHERE ELSE I am shocked to be spoken to as a potential customer like this. I can see if I was buying a low end car from some cheap dealership, but a Mercedes dealership?? I would expect and appreciate some kind of respect for a potential client. obviously RUSNAK Mercedes is not interested in my business. I am fine with it as there are more Mercedes dealers in the area who can appreciate potential customers. I will suggest maybe JOSEPH look into some training on hospitality.This place must be embarrassed to employ people like this guy.
I have a good experience for purchase the Mercedes. The sales Jack is the one who help me to get my ride. He knows the car model very well. Such as, the technology, functions, engine, safety issue and the like. In addition, he has patience for all my questions regarding about the car. Therefore，I am so happy to take my car from store with his help, everything go right!
First visit yesterday great experience, the front ladies where so sweet and welcoming, Phil so professional and helpful, Tyler very detailed ,great customer service overall happy with my visit and how they took care of my needs .Highly recommend you visit them !
The absolute best car buying experience... ever! Our sales associate, Jay Cao, was outstanding and provided the most exemplary service. He took such good care of us, through every step of our purchase, from the moment we stepped into the dealership, to the moment we drove off with our new car. He was available to answer all of my questions, even during the evenings and his days off. Jay went above and beyond, to ensure that everything was perfect. While I visited several other Mercedes dealerships (all of which are closer to my home), none compared to the level of service we received at Mercedes Benz of Arcadia - well worth the drive! This was such an enjoyable experience!
People have definitely become more sensitive at this dealership. Service and the way staff treat you respectful is refreshing especially being an African American manYou dont see many in my culture in Arcadia at a Benz dealership probably for fear of being profiled. However that was never an issue. People should simply show love and they did here.Its truly changed since my experience of buying. Ill now come for sure to get my next benz.
Quick and easy transaction. Rodney was awesome, very helpful and knowledgeable. Will definitely be buying from him next time as our fleet grows.
Kevin Wang was awesome. He was super helpful and so honest about everything. It sometimes difficult to trust sales people but I would recommend Kevin and his manager Tommy to my family and closest of friends. It’s people like them that keeps me coming back. Thank you!!!
My wife and I were looking for an SUV and we were told about Mercedes Benz of Arcadia through a friend. We worked with Stacey and she was awesome. They didn’t have the exact car we wanted, but Stacey put in the work and got us the exact car we wanted within a week. She is kind, professional and not pushy which is very important to us. Thank you Stacey and Mercedes Benz of Arcadia for your hard work and professionalism.
This dealership has wide array of choices for every trim and options. Their staff is very knowledgeable and accommodating as well. Kat B. Is awesome.! Very helpful and straightforward. There were some bumps while we were waiting to test drive the car to the financial process. But it’s worth the wait.
What a great experience! Everyone was very professional and helpful. Corry Polk was our guy he made the transition very easy and painless. He was very knowledgeable about everything. He is absolutely amazing! I’m very happy I worked with him!
Recently purchased a Benz for my mother. We were lucky to have Scott as our sales consultant. He was patient and courteous. Made the entire experience wonderful for my mother. She loves her new car and the service provided by Scott, PJ and Andy (finance manager) They were an exceptional team. Will visit again for my next car.
Stacey was our saleswoman she was with us through the whole process. They posted an out the door price and it was actually under by a few dollars. Nice dealership, great service, friendly, and finance was a breeze to deal with. We did have our own financing. This is a quality dealership and I highly recommended it. We bought a 2018 GLE 350 and couldn’t be happier.
Very friendly! Went to buy a new coupe and everything went smoothly. The sales guy Bo even gave me his WeChat so that I can ask questions about how to use the features in the car at any time after the purchase!
I have been going to Rusnak for the last 3 cars. Each time, I had Scott Hong assisting me. He’s very knowledgeable and courteous. Always provides an enjoyable, quick and smooth service. Just recently got a 2021 E class and it’s amazing. When I told Scott the packages I was looking for, he was able to get it from other dealership right away and still gave me a nice deal. My kids are enjoying all the bells and whistles this new car has. Let’s just say now the little ones are very entertained with the panorama roof view and the ambient lighting. Happy kids happy dad.
Very Poor Service ExperienceWe went to fix the panoramic sunroof for our C-Class .But at the pickup time the vehicle was not fixed and making noise while opening the sunroof.This is very basic thing that should have been checked before calling the customer to pickup the vehicle.We have to make another trip to the dealership which is a wastage of time.This was definitely not the experience customer expects from brand like Mercedes-BenzUpdate:Another issue noticed after the service now sun visors are loose and vanity lights are not working.Not sure if we can recommend this dealership to anyone17 Sep 2021Same thing happened againI wondered if the engineers check the things after they fixed
I had a very urgent issue with my brand new car that I had leased from another Dealership. I could not have been treated better. I received quick, insightful, and world class service. They treated me like gold and have earned my business going forward!
Marc is very helpful and patient. We took the test drive two week ago and decide to purchase/lease the car at Rusnak Mercedes Benz mainly due to the good service that provided by Marc. He is very experienced and has good knowledge of the car. He also recommended which car that fit my life style.We will recommend our family and friend to him.Thanks.
I was totally impressed with the service I got from Rusnak MB in Arcadia. My sales rep, Bruce was a very straight forward guy. He is so easy to deal with, no bs. We came at 7:30 pm and closed the deal in half an hour. No pressure selling and the numbers were what I wanted. I was lucky to get the car I was looking for in a long time. E63S Station Wagon. Andy the finance manager was also quick with the paperworks. I am so happy with the whole experience.
Peter Liew was super helpful and we have owned Mercedes for over 30 years and my husband is a fan of Mercedes. And Peter is the first sales manager that make our buying experience a wonderful experience and leaving the place feeling great instead of feeling exhausted. Wished we met him earlier but and he is going to be our “go to person” for our future purchases for our Mercedes!
Customer service was very helpful! Stacey Huyny went up and beyond to look for the GLB250 that we are looking for even in this crazy chip shortage environment. Arcadia branch offer very competitive and matching quotes to win our purchase.
I feel that theres a lot that comes to mind when you think about Mercedes Benz of Arcadia; the ambiance as you walk in, the arrangement of vehicles on their lot, the welcome of the receptionist, the perfectly adjusted temperature, bottles of Rusnak labeled water, and just from a visual standpoint its all very well put together. Their showroom both on ground and upstairs in the AMG section is stunning and perfectly clean each time Ive walked in. Ive been a customer here for over 20 years, and my parents and my in-laws have probably bought over 20 cars from Mercedes Benz of Arcadia over the years. The team they have there, from the sales agents to maintenance, and service department are all very professional.Peter Liew, by far, is the most client-oriented individual weve had the pleasure to work with. Most of our cars are purchased through him, whether they be stock cars, or custom cars, Peter can do it all! Our most recent purchase was a custom car, which Peter rush ordered for us and even gave suggestions that we did not regret and actually were far better than the original options that we had selected. Well, after only a few short months of waiting, it finally arrived last week. Peter ran the car through an entire pre-purchase inspection and made sure everything was included as requested, including the all season floor mats. While building the car online before order, Peter helped give suggestions that from his experience benefited other customers, and recommended removing additions that would not serve a great purpose for us. But dont think of Peter as just your average sales guy, he can even work the IT stuff, and also works around the clock. Trust me, because Ive sent him text messages late at night with an instant response from him. Even on his off days, he is eager to help resolve any issues his clients are dealing with. For him, its not just a one-time sale, it is a lifetime Mercedes Benz experience. For example, weve had trouble with one of our 2019 vehicles with pairing to the Mercedes Me Application on our phone. Not only was he able to pair all of our cars to a single account, Peter was able to add my issue vehicle in less than 5 minutes which took customer service and Mercedes Me App agents more than 45 minutes on call without a resolution.Peter really does it all. If you need anything, or want to make a trade-in, new purchase, or even just to sell your old vehicle, dont hesitate to find Peter Liew. I cant even list the number of frustrations Ive had with reps from other dealers in West Covina, Fletcher, Downtown, Irvine, etc. Peter really goes above and beyond to answer any questions, solve your issues, and tries his best to exceed your expectations. Well done, Peter!
Was in between a Tesla, Mercedes and Porsche. Went with the Mercedes after working with Peter Liew.Amazing first class customer service!!Gave my family and I a tour of the showroom to look at different vehicle options. Found he the perfect vehicle with all the right options.Zero pressure from Peter nothing but great advice and product knowledge.Made my decision a no brainer and I am beyond pleased with my lease terms.Not my first Mercedes but this experience was much better than any other purchases in the past.Showroom is beautiful and everyone was friendly.Highly recommend this dealership and Peter to anyone.
Marc and Billy helped me. They were fast and efficient. Took care of everything very quickly. I also work with Rebecca at the service department and same thing fast and efficient. Highly recommend Rusnak. Thank you 🙏🏻
If I could give -10 star for this place I would.Worst dealership I have ever been. The manager Mike Marsh has the worst attitude . He treats the customer like they owe him. I had an appointment to take my car there and they promised to give me a loaner but when I went to get a loaner he comes and says we don’t have any cars but there was like 12 loaner cars there. I asked him what are those his respond was everything is booked for tomorrow and instead of apologizing he was giving me attitude. So after two days I called he picks up the phone and no hi nothing just says we can’t give u a loaner anytime even though I took my $180k msrp car and I called and made sure they have a loaner available. Worst experience ever
Mercedes Benz of Arcadia is an is the best place to buy and service your Mercedes in San Gabriel valley!The team is very professional and friendly. I came in recently to get my recalls fixed, and they did additional work to inspect my car for other potential issues. They found some other parts that need to be fixed and sent me pictures and descriptions. I can decide and select the items that I want them to take care over the phone. It’s very convenient.
Great and thorough service. Appointment was easy to make. Was kept informed on the status of the work. Mike T as the service advisor was courteous, professional, and provided complete and easy to understand responses to my questions. All the other staff from the valets to reception also was great to interfere with. Place is set up with appropriate precautions for covid.
Me and my husband just purchased a GLC 300 from here. Dealer Kelvin Wang is patient and friendly, he spend a lot of time help us to find our required car. Anyone who want to purchase car or rent car , I would like to recommend Kelvin Wang. Good dealer! Very Nice! Overall, it was a wonderful car purchasing experience!!!
Awesome customer service received from Service Advisor Perry Roeder. He took the time to explain what service “B” entailed and assisted with a few additional issues which needed to be resolved. A great conversationalist and positive guy. I will be back. Ask for Perry, you won’t be disappointed.
Brought my car here to be looked at due to it smoking! Was told at 10 am that I will receive a call by 3pm with the diagnostic results! At 3:45 Mike the manager calls me and ask why is your car here ? (In those Exact words) I explain, then was told he would have Tyler(the person who Assisted me) call me back with more information! No call . Next morning Tyler let me know the problem and that it will cost me $2200 to fix be cause the issue was hard to get to so the labor is expensive 🙃. I declined and had my car towed home , then to another shop that service Mercedes as well. I was told the entire job will be $928. And that the problem is NOT UNDER THE ENGINE its to the right of it! I could think of a lot of reasons why I was treated this way !But I wont type it here . I learned my lesson and will never go back
Recommended. Jack is very professional, he followed up my purchase and helped a lot!
Had a great overall experience in the used car department. Joseph in sales was pleasant to deal with and he made the sale smooth and efficient. The manager and finance department were very pleasant and professional as well. I highly recommend this dealership for its level of service and it’s very competitive prices.
Very pleased with the service!!I was so nervous about getting my car maintenance service during Covid-19. After long delay, I finally made an appointment. Surprisingly, this location was super organized. I could get the appointment the same day or the other day.When I arrived, all staff wore masks and social distance has been well-practiced. Rebecca served me. She was so attentive and kind. I had some issue with my prepaid package. She and Allen helped me out.I was happy with the service that I received.Highly recommend on this location!!!
Built an order G wagon with GM Tim Martino in March, did changes, do PO sheet, deposit sheet, all done and agreed upon x amount over MSRP. Followed up with Marc Hung in sales monthly (nice guy) G supposed to come in August, 2 days ago get a call from Marc, “Tim wants another 10k on top of the agreed upon price” ?? I have emails from Tim and Marc, (and deposit sheet) with agreed upon contract price plus extra. Worst GM I have ever dealt with. I was told the market changed? Ummm…I have owed 7 G wagons and also own a G4x4 squared, I think I know the market on G wagons, and I was a previous dealership owner in California. Plus my wife and I are the #1 global partnership in Arbonne and promoted over 120 VPs (which means we have over 120 Mercedes on our team) No ethics, No long term business sense, Rusnak group, embarrassing. Get ready, this isn’t over.
Kevin Wang is very nice and knowledgeable sales. He was very patiently explained all the detail to me. Show me all the functions. Even after I come home, if I have any question to call him. He still very patients. Very nice shopping experience.
Seamless experience here thanks to Jay! He was very honest, straightforward and helpful with the purchase of my new car. I would highly recommend anyone who is looking for a new (or used) Mercedes to come here!
My wife and I have been in the market for a new vehicle for a while, so weve done a significant amount of research. Once we decided on a make and model we started reaching out to different dealers. In this current day and situation, I emailed various dealers for prices, asking simple straight forward questions. Most of the replies I received were the same quotes given on websites, the come in lets talk or the Weeelll what did the other dealerships quote you? approach. Right off the bat I felt like I was about to get played. Despite being an hour drive away from us, Rusnak Mercedes had the vehicle/trim we were looking for and we emailed them.Long story short, Corry Polk, the internet sales manager was outstanding. He quickly and succinctly answered all my questions over email and text, including prices. When we met with him, Mr. Polk was straight forward, engaging but didnt play that over the top car salesman persona at all. There was a no BS approach about him when it came to coming to terms with the vehicle and accessories. I really appreciated that. The whole purchasing process was about the best Ive ever dealt with while buying a vehicle. We were in and out in about 2 hours.For me its the simple things that make or break a business. From where I live to this dealership, I have about 5 or 6 other Mercedes dealers that are closer. Their simple, clear, straight forward approach is what drew me in. Im glad we chose this dealership, we are happy with our purchase. If youre in the market for a Mercedes, check this dealer out...
Great Service AdvisorIn and out in 1.5 hrs as promisedWork perfect
While this dealership advertises on Autotrader, MB of Arcadia, by policy, will not sell used vehicles to out of state buyers. Dealerships are loving the lack of supply of autos, and cashing in doing so, while providing a poor customer experience. Save yourself about 20% -- Wait a few months until supply catches up to demand. Find a dealership who appreciates your business.
Excellent service, impeccable, courteous, professional. My sevice adviser was Joseph YU, always with this guy, he knows cars and take care real good. I was there on that day he stepped out for lunch and to my surprised i was greeted by the Service Director, Mike Marsh, very nice person, caring, eager to help, so he asked another service adviser to help me out.Overall, exceed my expectation every time and I always have Rusnak sevice my car, I have two, been there a lot. Thumb up for Joe and Mike.Yours
Do not buy any cars from these people. I am a car fanatic and live in Arizona. They rarely got back to me and when they did it was a complete waste of time. These people don’t allow you to pay your rightful state tax when purchasing a vehicle. Which is complete insanity. I have purchased over 500 vehicles in my life and have never once not been able to pay the tax for the car in the state I am residence of and where the car was gonna be registered. They also make you pay thousands for their “certified” shipping service that takes weeks and won’t even let you use your own shipping service to ship your OWN car. What a disgrace, the worst dealership on the planet. Do not buy from these people.
For being a luxury brand vehicle, my experience with Mercedes has been nothing but problems.I most recently bought a new vehicle at Mercedes of Arcadia, and since I took it out of the dealership I’ve been in and out of the service department for repairs.We found out the NEW car is due to 15K service as it was in their dealership for so long.In the past two months since I bought it, the vehicle has gone for service three times already and Mercedes is not taking any responsibility for the excessive amount of times it has gone for repairs.I’ve tried to speak with the General Manager, Huy Nguyen and Sales consultant: Jon Montgomery at Mercedes of Arcadia several times and have not heard back from him.When I purchased the vehicle they promised they would be there to assist if we had any issues or needed any assistance but that has not been the case.They have been unresponsive to the issues we’re having with the vehicle and unresponsive to our needs. And it all began the moment they didn’t deliver the vehicle when they promised they would.We bought the vehicle requesting certain modifications be done to it and they promised to have it ready in five days after our purchase date but that wasn’t delivered.We had to wait another three days to have it delivered and they didn’t deliver it with all the keys to us. We had to let the dealership know we were missing a set of keys.I didn’t purchase a new vehicle from them to be in repairs every month. I don’t recommend anyone buy a vehicle from Mercedes of Arcadia, it has been a terrible experience for me and it’s only been two months since the purchase date.
The service was awesome. Dropped off my car, picked up a loaner in less than ten minutes. When I returned I literally got our of the loaner, and exchanged keys with my service writer and got in my car and left. I have never experienced better service in the over 50 years I have been driving
Rusnak was flawless from booking the service, arranging a loaner, confirming warranty coverage, interface with the service writer, rental return, with my car waiting at the curb outside when I arrived. They did not miss a step in delivering superior customer service. Oh yes...and the work they did was amazing. Plastic piece coming off the passenger handle...brand new handle. Metal skin on the Park button....brand new button. Flawless from every angle. I could go into the purchase of the car, but that would be the same review about another subject.
We had one of the best experience buying our 2020 GLC 300 AMG Line at Mercedes-Benz of Arcadia. Our sales person Scott was the best! It was a super laid back no pressure no gimmicks buying experience. Also credit manager Barbie was really nice to work with as well, there was no up-sale pressure at all. We vey much appreciate the level of service and attention we received. Scott and Mercedes-Benz of Arcadia showed us that car buying doesn’t have to be a dreadful experience. We highly recommend this dealership.
I would highly recommend Mercedes Benz of Arcadia and sales representative Joseph Ma. We were loyal BMW clients but decided to see what Mercedes Benz had to offer, and we are so glad we did. This dealership is beautifully laid out and all their staff are professional and courteous. We had the pleasure of working with Joseph Ma, who is very knowledgeable in all things Mercedes Benz. Joseph’s humble and kind nature was a refreshing change from some of the experiences we’ve had at other dealerships. Joseph ensured he understood our specific wants and needs not just for our vehicle but also the financial component. He helped us find the right vehicle and ensured our deal was within the range we requested. This made for a pleasant and stress free experience. We are happy we made the switch and to be part of the Mercedes Benz of Arcadia family. Thank you again Joseph.
I had a remarkable experience purchasing an MBZ from Rusnak in Arcadia! It was effortless!!Stacy was my 1st contact and she did not disappoint. Called me back immediately and kept in touch with me throughout the transaction. Believe me when I tell you I had questions and out of pocket request. Not once did she seem bothered. Always picked up my call 5-star service.I also had the pleasure to speak to Willie, when I say these individuals made me feel like a queen is to say the least. They went out of their way to make me happy.I have never experienced such care and high quality of service.The experience was fantastic and easy from start to finish.Highly recommend these individuals for your next car buying experience.You will not regret it!
Very easy car buying experience. Rodney was a pleasure to work with.
I needed to replace a damaged interior part on my 2019 Mercedes C43. Rusnak took care of everything very efficiently. The part was ordered and three days later in my car. Must say I feel like I have a new car after the fix and the normal service. Great car and even greater Service! The combination of the two confirms we made the right decision to by a Mercedes and to buy from Rusnak!!
Had the best first car buying experience here thanks to Kevin who got me the best price on my GLC300 4matic, he was friendly, professional , and helped me in every way possible, he even took the time to text me and answer all my questions on his days off, I would def recommend you ask for Kevin if you want to buy a car. Thank you so much you rock!
I loved my car buying experience here. Rodney was super knowledgable about the vehicles and understood the goals for my business and family life. He found me a terrific deal right from the start, no haggling or back and forth. Also kept very good social distance interactions. Highly recommend!
Took my Mercedes in for service. Yohan was my service advisor. He was professional and knowledgeable about the services I needed. He made the service process smooth by providing great communication. I was back on the road that very same day. I high recommend Yohan for your next Mercedes service needs.
What a fantastic experience. Had never been toThis dealership before ... and honestly from the initial phone call to inquire on a specific car ... everything was professional. The service level at this dealership if the absolute best. We had purchased another car from another Mercedes dealership and it went nothing like it did at Mercedes of Arcadia. Our sales consultant Bruce Chang - 5 stars! The General Sales Manager - Huy Nguyen - 5 stars. If we could give more than 5 stars we certainly would. Next time we purchase - we are staying at Mercedes of Arcadia. We came all the way fromyorba Linda and we are so happy ! Thank you for everything. Jeannie and Jim
Bought my wife her new S550 at this dealership and the customer service was great. They treat you like a king at this place. We were actually in the market for a Porsche but they didnt give us the time of day so we decided on the Benz. Great choice of vehicles. We also got the extended warranty so the entire loan purchase is covered bumper to bumper. Cant go wrong with Mercedes Benz of Arcadia. 5 stars and beyond.
This is my second time buying a car from MBZ of Arcadia. Both times I worked with Andy Lok. Hes the best. Fast, efficient, no BS. Hes very nice guy and knowledgeable. I have referred him to all my friends and family for the next time they will be looking for a mercedes. Also, Michael at finance was very nice too. Friendly and great attitude. Thank You to MBZ of Arcadia for excellent service and experience.
It was one of my best experiences when I purchased 2020 Mercedes Benz sprinter from this dealership. I want to thank my salesperson Rodney Kordani for his best service and for his efforts to give me the best deal. I highly recommend to ask for Rodney Kordani if You go to this dealer.
I leased two new cars from Rusnak in Arcadia in past week. I have nothing but positive things to say about the people working there. From the moment I made contact via their website to completing the paperwork, I found every interaction with the staff, sales department and the service team, to be positive, professional and respectful. Josh Kim is an excellent young man who spent nearly 6 hours with my parents and myself as we looked at our options and made our choices! We had quite a few questions and he had tons of patience! We were new to Mercedes and he made us feel very comfortable in making our purchase. Unfortunate, one of our cars had a minor issue that required a visit to the service dept, however, we had our car back, 💯 fixed and perfect in 24 hours and they were kind enough to accommodate a request to deliver it as no one could pick it up due to logistics. Josh followed up with us every step of the way and has made sure that we are doing well even though it has been nearly 10 days post deal. Speaks volumes for his professionalism and work ethic! 5 ⭐️ for Josh and Rusnak... we will definitely return!
The service at MB of Arcadia is unbeatable. From the moment I stepped through the door until my car was ready after servicing, my service rep Ofelia was there just a text/phone call away. It made me feel good to know that I did not have to call and be transferred and hope that I get the same person. It’s one on one service. The service is fast and of excellent quality. Wouldn’t take my car anywhere else.
I worked with Jack Shen to purchase a rare Mercedes from out of state. He was very responsive, professional, and straightforward throughout the transaction. They were accommodating of my schedule and gave me all of the peace of mind that I needed for the purchase. I would not hesitate from purchasing from this dealership, and Jack Shen again.
Ive been here three times and I am ready to conclude that the positive reviews are fake. There is no way they have such a consistent rating if my three separate experiences are any indication.I brought my E-Class in for a regular service and asked them to look at a broken button on the AC controls. They replaced the AC control module under warranty. I noticed immediately afterwards that the thermostat for the AC did not work, only warm air would blow unless set to the lowest temp. I made another appointment and brought it back in and, 8 hours later, was told there were no faults and their technicians could find nothing wrong with it. It was one of those days I could not spare the time to argue (I was told that my only recourse would be to speak to a manager). I then took it to another dealer who diagnosed damaged thermostat wiring, something they said would have happened during the cabin air filter replacement, and that since the damage was due to external influence, that it was not covered by warranty.In addition, the Arcadia service rep was dishonest about cost for the service and performed a service and charged me for a service that I had pointedly refused. After all the time lost to this shop, the fact that they lied to me, and that their negligence and lies ended up costing me out of pocket, you better believe Im warning people to stay away.
Great car buying experience. Staff was very friendly and accommodating. Was even pleasantly surprised that when I pulled away from the dealership I noticed that the vehicle was filled up with a full tank of gas. Will definitely be back the next time we’re shopping for a car.Update after 2 weeks. Even though I had a great buying experience, I’m not thrilled about the vehicle. When I bought it the salesman raved about how well it was taken care of mechanically and they had just serviced it. Unfortunately for me, it’s broken down 3 times since the purchase and I’ve only put about 200 miles on it. It’s now in a shop for transmission issues. Can’t take the car back because it’s used and probably a lemon. My only saving grace is I purchased an extended warranty. Not too happy. Had to downgrade my rating from 5 stars.
I just got home from buying a CPO E300 at Mercedes of Arcadia and I couldn’t be happier. My experience was five star from beginning to end.Silvia Lee, one of the Internet Managers, was a superstar who took great care of me throughout. She kicked off the process by personally taking photos of a new arrival that didn’t have any photos up yet on the website and sending them to me by email after my first inquiry. She then made sure the car was ready for me to see the next day. After examining the car and doing a quick test drive, I was ready to purchase the car. The dealership put four new tires on the car and detailed it, all while Silvia followed me to Burbank Airport (in rush hour traffic) so I could drop off my rental car and get back to the dealership to drive off in my new car. What a great way to end the day!Thank you to everyone at Mercedes of Arcadia, but especially Silvia, for taking such great care of me today. I have purchased a lot of cars and this was the best experience I’ve had. I can’t recommend them enough!
Hands down the best customer service I have ever experienced. Every employee treats me with respect and makes me feel like I was their only customer. Joe, my advisor, is the greatest! Its so easy to communicate and schedule appointments with him. He makes sure everything is done in a timely manner and gets me an Uber or MB driver to bring me to the mall while I wait. He is honest with what services I need to have done and I truly appreciate his candor. He always takes the time to speak with me during our appointments and is very knowledgeable about every car related question I ask him. I always look forward to servicing my Benz here!
Yohan and all of the service team always take care of our vehicles service needs with extra care and attention. They keep consistent and constant updates coming to us throughout the service period and are very up front about costs. They move quickly and get us in and out of there very fast. They are friendly and respectful. Great service.
The service department is great. Perry is consistently friendly and professional. He goes above and beyond to accommodate my busy schedule when booking appointments. The young ladies at the front desk are welcoming and at this occasion, provided me with an iPhone charger while I waited.A big thank you to all of you!
I have been a customer of Rusnak Mercedes-Benz of Arcadia. My experience has always been very positive. They provide nothing but great services.I got to know Andy Tan from his previous role in Sales to his current role in Finance. Andy was very helpful when I first came in as a new customer eight years a go. He has always been very professional and pleasant to deal with. Andy not only understands, listens and provides good recommendations but he also cares; he even answered my questions when he was on vacation and out of town! Andy keeps me as a loyal customer of Rusnak Arcadia!From this year purchase, Id also like to thank Scott Hong in Sales for his patience and great recommendations and, Rebecca Song in Service for her great service as well!Rusnak Mercedes-Benz of Arcadia is definitely a great dealership that set an example for other dealerships (I know from my experience dealing with other dealerships). I highly recommend Rusnak Arcadia to families and friends!
I had a great experience with Mr. Mike Tone. Mike is the best customer coordinator I have ever met. He is patient, experienced, detail-oriented, and professional. I know very little about cars so I had to ask a lot of questions. He explained everything very well and offered his professional knowledge to help me make decisions. Also, he is very good at communicating the service, price and time with me face-to-face and over the phone. I was in the meetings all day and he contacted me through different ways to let me know the progress of my service. Mike is also a good case manager. Before we finished the service and I was about to pay, Mike went through my whole documents of the services and the prices again to make sure everything was correct. I feel so comfortable to have him handling my case and I will definitely recommend him to my family and friends!
Profesional treatment from professional people,Mr Scott Hong and the rest of the group were very helpful .impressed by their knowledge . I highly recommend Mercedes Benz from Arcadia.
Bad service, come to try looking GLE 350, I never see sale person very bad like that, her name is Tracy ( Vietnamese). She is even don’t care to serve customer, when I make it deal with her, she never responded my called, I have to call her, she didn’t need to call me, when she pick up the phone and talk to me, she said is she very busy and will call back an hour but all days gone she never call back, I thought this dealership won’t need customer. Never come back again.
Rebecca my assigned customer rep is technically knowledgeable about everything! As a first time customer at Rusnak Arcadia and this being my first Mercedes vehicle, Rebecca made my customer experience very pleasant! As this is my first service at Mercedes, I felt my charges was fair and reasonable because of Rebecca who put herself in my shoes.
Best dealership ever! I cannot express more about my satisfaction. They are nice, helpful, professional, and careful. They treat me well and treat my car well. Their service is excellent and quick. It only took them half day to repair my sun shade button. All process, including get me the loaner car, were less than 15 mins. I cannot expect more since they did perfectly. Special thanks to Ophelia Wang, she is the best.
Mercedes-Benz of Arcadia has been and always will be where we take our business!!!Our salesman Jack was so helpful and communicated with us every step of the way. We went in with a specific vehicle in mind and when it wasnt found in their stock, he was able to find the exact model and trim we were looking for at another dealership. He sent a driver to pick it up and deliver it right to us all within 24hrs.Thank you Jack....and the rest of the Mercedes-Benz of Arcadia team!!!
I have to say that each and every time I have to have my vehicle serviced, the experience is always positive. The greeting that I receive from the valet folks receiving my car is always great and pleasant. Candi the receptionist meets me with an always great greeting and a smile. Then when I get with my advisor Brian, this completes the great service that i always get when I have to bring my vehicle in. You all should be commended for the people you have working there.Glenn C
I had a wonderful experience buying a car at Mercedes Benz of Arcadia because of Denise. Denise was deeply knowledgeable about every car I inquired about. She was professional, easy to talk to, kind, courteous, modest and not pushy as some sales people can be. I genuinely felt she actively listened to what I was looking for and didn’t waste my time showing me cars that didn’t offer what I was looking for. She communicated effectively and clearly. Above all else, I felt she was completely honest and open about everything during the entire process. When I got the keys to my car, she thoroughly explained every component of the car. We sat in the car for a good half hour while she helped me set up the car to meet my personal preferences. She even put a pretty bow on the car and took my picture with the car on my phone. If you are looking for a new vehicle, I highly recommend requesting Denise!
I love my service advisor Mike T. He is absolutely wonderful. I am always satisfied with the excellent and speedy service. They make me feel so welcome.
Joe is absolutely an excellent advisor. The whole service process is well organized. Havent purchased a vehicle here but definitely will when it comes time.
Just had my B Service with PERRY in the Service Department couple days ago :) My VERY SPECIAL Service Advisor, PERRY, never EVER changes.....is ALWAYS TRUE to his word...always consistent in EVERYTHING, so I need to STAND FIRM with my PREVIOUS review of him!!! :) Also giving my review to CANDY in reception below, (with TYLER) as follows :) :::::LOVE RUSNAK OF ARCADIA!!! LOVE PERRY ROEDER AS MY PERSONAL SERVICE ADVISOR!!!!! PERRY is so VERY knowledgeable about what my sweet baby ANGEL needs!!! Hes truly, TRULY! honest about ANY repair, if needed or not, AND price. He gives me preventative care for my SWEET BABY c4 always, which is a HUGE plus for me. Hes always VERY professional and always SO SWEET. Hes ALWAYS above and beyond, ending with a VERY sweeeet car wash as well ;) PLEASE ask for PERRY ROEDER in the Service Department and you will FOREVERRR be happy to be an MB owner!!!!! :)AND must give a HUGE SHOUT-OUT to TYLER!!! TYLER is VERY attentive and super-sweet :) He always greets with a HUGE smile. When PERRY was very busy once, TYLER took over in a BIG way with my loaner :) He was EXTREMELY polite as he once opened the door to the service department, greeting me with that HUGE smile! One day, TYLER may be the next PERRY ROEDER!!! :)AND always a HUGE virtual hug for CANDY at the reception desk :) She is ALWAYS sooo sweet ;) and caring! During this covid-crisis, I once walked in withOUT my mask (LOL!) and she was running right beside me with a mask for me!!! Shes ALWAYS TRULY welcoming to any customer who comes to RUSNAK :)
I had an excellent experience at Mercedes-Benz of Arcadia. My service rep. (Mike Tone) was very helpful and professional and made me feel as a valuable customer. Although I didnt get my car repaired there, but definitely I will come back again for routine maintenance. Rusnak is lucky having a great service rep like Mike.
Mercedes-Benz of Arcadia was absolutely phenomenal to deal with. I was able to purchase my car and be in and out and under an hour, they were knowledgeable honest in the front about everything. An environment that is filled with sharks and shysters, they stand out above the crowd Head and shoulders. Shop with confidence.
My service advisor, Joe Yu is very efficient, knowledgeable, friendly and helpful. He even got me a tire expert to look at my tires so that I can feel confident and safe for the long trip to Arizona right after my service. I really appreciate his assistance and I would like to have him as my advisor every time I take my car there for service.
Yohan Chen is a great service advisor. He keeps me informed on the progress of my repairs. He responds quickly to my calls and concerns.
Ive always had a positive experience at Rusnak Arcadia. The staff is extremely helpful and knowledgeable. The facility is well managed and, I feel, the health and safety of their employees and customers is being taken very seriously. When Im ready for a new car, it will be from Rusnak.
For been the first time buyer at this dealer, I would like to express the great service Rod offered to us. He always provided us with several options, and advised to purchase our vehicle. Thanks for everything Rod we are very happy with this purchase.
This dealership is amazing! The staff is great & easy to work with. They do all they can to give you the best deal. Michael was a pleasure to work with. It is great to walk into a company and have their employees actually do their job and enjoy doing it. Car shopping can sometimes be a headache, but here it was pretty easy and I highly recommend this location.
The staff were very friendly and helpful. Service advisor Mike Tone was terrific. He was very accommodating and courteous. I had the pleasure of driving a brand new E Class as a loaner. The overall experience was just wonderful. I highly recommend this dealership.
This was the best car buying experience I’ve had. Stacey, Jay, and Perry were awesome! All of my questions were answered. They are extremely knowledgeable and I feel I’ll be in great hands with Mercedes. I highly recommend this dealership!
Mercedes-Benz of Arcadia shines with Customer Service Excellence far beyond our experiences with other dealerships in LA County.Denise in Internet Sales is straight forward and makes the car buying/leasing experience comfortable. We just leased our 2nd car from Denise. This time, it was during COVID-19. With all of the health and accessibility restrictions, along with resource constraints, Denise worked hard to get us into our new car. Denise is amazing and trustworthy!Over the years, in the Service Dept., Rebecca So has been exceptional in providing the highest level of Customer Service. She is very communicative and well organized. Rebecca is truly wonderful!!During my recent visit, due to major safety concerns with my new car, Mike Marsh, Director of Service and Parts, was awaiting my arrival and had researched my concerns. Immediately, Mike put me at ease and assured me that they would address my concerns. He also assigned Rebecca as my Service Writer for my new vehicle. Again, Rebecca is The BEST!Long story short, a week and a half prior, Roadside Assistance towed my vehicle to MB of Beverly Hills, as it was the closest dealership. However, they were not honest about the work that was completed. I was told they worked with MB Manufacturing, later to learn there was no existing case. It was an awful experience, leaving me with much doubt and it tarnished the Mercedes Brand. MBUSA suggestions I bring my car immediately to MB of Arcadia. This is where Mike took on the responsibility of making me a happy Mercedes customer again.Mike has truly gone above and beyond to put my mind at ease. He assigned the lead mechanic to check my vehicle and to ensure I continue to feel safe driving it. In addition, Mike continues to work with me through my MBUSA case.Mercedes-Benz of Arcadia Service Department is a class act!
The team at Arcadia followed up and replied to all me emails pre, during and post buying process. Not very open to negotiation but extremely professional.Michael in the finance department was very professional and easy to work withI recommend them to anyone who wants a smooth experience.
MB of Arcadia has the best score than the other dealerships in my book. Their service maintenance is second to none. Dropped off my car for the airbag recall. They reached out to me via text: sent a video of my car’s multi-point inspection, sent me a message of the car’s health report, and the invoice! All I had to do is pick up the car, no run-arounds. Joe Yu took care of me and the car issues. Go see him and his team. No disappointments here.
Cant thank Billy and the team at Rusnak Mercedes Arcadia enough for getting me a fantastic new ride! They were friendly, professional, FAST, and just an overall pleasure to shop with.I contacted Billy before my lease ended and within a few days Billy went above and beyond providing me with amazing options and prices. The whole process was quick and painless.Definitely contact them before venturing out on your own, theyre doing great work.
Recently purchased my certified vehicle here and must say this was the most pleasurable experience I had at a dealership. Denise was so friendly, personable, and helpful! Highly recommend going to her if you are shopping online.
It was a smooth and easy transaction dealing with Billy Kwan. He was extremely detailed regarding the model, package and technological aspect of the vehicle. We love the car and would definitely recommend friends and family to come. Thank you for the wonderful service and your company exemplifies true CLIENT SATISFACTION!!!! :)
Service Advisor Perry was very polite and thorough with my service needs, there was a need to order parts but I had a courtesy car and was in no hurry, wanted it done correctly. I was able to pay online before picking up my car which I found very convenient and quick. My car was cleaned and ready to go, no problem or long wait.
Worst place to take your car.We took our Mercedes there,It turned off suddenly and didnt turn on, when we took it there ,while unloading it from the towing car one of their employee pushed the car and made a damage in the back trunk which they didnt accept to fix it(but the towing company did).They refused to give us loaner at fist and after waiting 3 hours they finally gave us a loaner car.They couldnt find our car problems for couple days and when they found it and fixed it finally they said that your air bag light is on, and if you want us to fix it for you , you should pay more! we told them the light was not on before but they didnt accept. anyway we told them to fix that problem too, it took 2 more days and they finally figured out it was their mistake that the light is on.AND WORST OF ALL they stole a big jar of hand sanitizer(half a gallon) from our car!NEVER GO THERE.
We have never been let down by the service department! Everyone is welcomed and really listens to our issues. Regular servicing is fast and efficient. Our service person is Perry- he is uber professional.
Beautiful, well-maintained, clean, & awesome place. this was our 1st time there. nice people over there...especially our sales rep. his name is Marc Hung. it was his day off but he chose to be @ the dealership for us. he did everything he could to help lower the cost of our Benz. he went out of his way just to satisfy my husband and i. his help, guidance, feed-backs, & knowledge is awesome. if you go there, ask for Mr. Marc Hung.
Came in to look at a car and bought exactly what I wanted. Marc Hung was so helpful and accommodating. Mike the finance guy was efficient and knowledgeable too. Everyone there was so friendly and not pushy at all. Loved the experience. Id definitely buy here again.
Such a great experience! Bought my first car (2014 C-250) and got a great deal! Andrei the Russian Guy, was wonderful and took care of me! The place is very nice and I was treated very well! Thank you Adrei and Andy Tan (Finance Manager) for all your help! I would definitely recommend my family and friends to purchase from them! Love my car!!
Always quality service and attention to detail. Jennifer Yew was great and most efficient with her duty as an advisor! The Driver, Luis was personable and knowledgeable of your vehicles. I asked him several questions while on the drive back to my office and he knew exactly how to explain all the answers. Thank you for another good experience at your dealership.
Exceptional customer service especially during this crazy pandemic. The staff was extremely professional and safe in fulfilling my car’s needs and working with my schedule. When you’re here, you truly feel at home. Thank you for your amazing service and empathy during these trying times! 5++++ stars!!
We had an excellent experience buying a brand new car at Rusnak Mercedes last month with Denise. She was knowledgeable, easy going, very honest and wants you to be happy with what youre getting. Shes the best sales person we had ever dealt with for cars. We figured it would be a long, drawn out process but it was quick and easy. We did have a few issues of our owe trying to figure out if we should buy or lease. She took the time to see whats best in the long run for us. If you have any concerns at all, dont be afraid to throw it out there. Shell try to find a way to do it, if its possible!! So if you are heading to this dealership, I would absolutely ask for Denise! It was definitely a VIP experience for us! =)
Purchased a new g63 from the wonderful team at Rusnak. The service and follow through at Rusnak was excellent from beginning to end. Highly recommend these folks.
Had a great experience at Rusnak thanks to Jay. He’s helpful, easy going, and straightforward. If you’re looking to get a car, Jay is your guy!
Rebecca So was a fantastic service advisor. Explained everything clearly and at a good pace. Car loaner process was simple and fast. My car was finished exactly when Rebecca said it would be. Great experience!
Have to say the service agent Mr Joe you went over and beyond his call of duty to assure my car was efficiently put into the system ,and explained Everything thoroughly.Everything went smooth and I am glad I choose Arcadia Mercedes Benz to care for my gle 350.
Mike was awesome. Got me in immediately. He knew I was leaving for a trip in 3 days. I had to return a second time for a small new problem. I arrived 10 minutes before service closed. He had mechanics take care of it right away with about one minute to spare!
Excellent service, explain about the problem. driving into service and talking to the advisor took Less more then 10min. Joe was very helpful start to end. Highly recommended this place for service. Car fixed and pickup the next day.
Great service as always! Big thanks to Willy Chia!
Got my new benz lease thru them. And part of my lease deal i was supposed to return my old benz lease to them and get 1 last month payment waived as loyalty credit.It has been 6 months now i got the new car from them and i got an letter from MBFS that i owe them some money. I checked and it was the last payment of my old benz lease that rusnak benz was supposed to tale care of.I have contacted them numerous times from july til now and they cant take care of this matter.They said that they will try to do best to take care of this, trying is not enough, it is their job to take care of this matter because this was part of the reason why i went back to benz to lease another car to get the payment waived.
Our family has been working with Stacey Huynh for over 10 years. We have purchased over 5 cars with her from her previous Mercedes location and followed her here to Mercedes-Benz of Arcadia. Shes the best at what she does and will go above and beyond to work with you on whatever needs you have. It was my first time purchasing a vehicle on my own, and she made the process seamless. No question was too small. No request was too big. Shes great! Ill be purchasing all of my vehicles with Stacey, as we always have :)
We arrived from San Diego to purchase a glc300 that we did not find at any other dealership.The dealership is like a museum. Clean and nice.The crew people are extremely polite.The car was great and they finished the detailing while we were at the accounting.The knowledge of Stacy the sales person was superb. We are very technical and she answered all the questions on the spot.Denis was also great and made sure we will get a great price.In general it was a great experience and I can say, worth the drive to meet those fine people.Avi Avgil
I never give reviews but Scott, my salesperson was awesome. Answered all my questions and helped me get my new Mercedes. I’ll definitely come back on my next purchase. Scott made my experience easy and didn’t waste my time.
From arrival to departure, top-flight service. Service Advisor - Rebecca So - loves the MB brand and her job, and this is reflected in her client interactions. She is a true professional and an asset to MB of Arcadia. Thanks again for the great client service.
I have known and worked with Joseph Ovseoyan for years and purchased every single MB vehicle from him. He makes the process of buying a car a pleasure and he is always available to answer clients questions. One thing that I enjoy about Joseph is that he listens to you and gets you the car and features that you request. He is very pleasant and extremely professional.I highly recommend Joseph. I do not look at any other dealer when it comes to purchasing a MB.Good job Joseph. Thank you for all your great work. I wish I could add a few more stars to this review.
I bought a new car in January which was then totaled in May, so I do have something to compare. This time I decided to get the car I should have bought. My experience in January just took forever. I must have been at the dealership for 4 hours. My experience with MB of Arcadia was so quick and pleasant in comparison. Stephanie, who works with Marc, was so great to work with. I couldnt be more pleased with her. The car was ready, Marc gave me a great deal and shortly thereafter I was driving away. I am really, really happy with my new car and my experience at this dealership. I highly recommend both Stephanie and Marc.
Best auto purchasing experience I have ever had. No pressure. Had the exact Mercedes I was looking for. Was in and out driving my new car in under 2 hours!Marc was professional and knew exactly what I wanted and how much I wanted to pay, and he made it happen! Overall a fantastic experience and would highly recommend Rusnak!
It was my first time here Arcadia ,the service was excellent I’ll be back!!!
I purchased my 2015 ML350 SUV recently from Mercedes-Benz of Arcadia, and felt compelled to let others know of my experience with the sales consultant Marc Hung. I was very happy with the courteous and professional service I received from Mr. Hung. He was very friendly and knowledgeable about cars, and I received a good deal of advice that helped me in making my decision fairly quickly. He gave me a test drive of the car and answered all of my questions. He followed through all the paperwork until the sales transaction was completed and I took my car. He made a follow-up telephone call after a few days asking me if I had any questions about the car. I was impressed, and now Mercedes-Benz of Arcadia is my favorite car dealer.Solomon Shibeshi
My family and I have been Rusnak Mercedes customers since 1991 and have followed them from Pasadena to Arcadia. Quality of their service department has always been outstanding which has motivated us to refer dozens of friends and family members. Mike Marsh manages a great team that is friendly and very knowledgeable and Stacey is a fantastic service advisor! Sales department is also great and very friendly and they know how to treat their customers in a way that keeps them coming back for years. Highly recommend this dealership for both service and sales!
I called from Bakersfield and was under the impression that the car was sold then kevin wong called me back so calling all the people that have been lied to or cheated plz visit this dealership there is nothing but honest people and when i say that i mean every single word of it out of my 11plus years of buying cars from different dealerships this was the most pleasant experience kevin is a true gentle man and will go above and beyond to get you in the right car he even came on his day off to make sure that my car was ready and helped me with every single documentation hats off to all you people kevin and stacy you just found a very loyal customer thank you for your honesty and the spirit for helping people
My Experience is always VeryPositive.My Service Advisor-Mike Tone,always provides ExceptionalCustomer Service.He is Professional & Courteous.Mike Tone makes sure,Im current on getting all ofmaintenance performed timely.He also makes sure to adviseMe of Mercedes products &services available.Since, I currently own, (3)Mercedes, his outstandingCustomer Care & Service.Sincerely,Rebekah Townsend
Ive purchased several Mercedes Sprinters from Arcadia Mercedes. Certainly had a great experience. Recently brought one of them in for a recalled part and it was taken care of in a timely fashion. Thank you!
Bought my car here and the sales person Marc went out of his way to accommodate what I wanted.Brought my car in for service and was greeted by the Service and Parts Director Mike Marsh. He and my Service Advisor, Joe Vu listened to every concern. Open communication via text along the way which is fine for me. Great service overall, Joe will be my guy for all my car service needs.
I had a most amazing experience customer experience taking my car to Rusnak in Arcadia. a Ms Stacy Yee who assisted me in the recall transaction was the most professional from start to finish thank you M. Yee!Ii will start bringing my other cars for service
Johan was very helpful and so was the staff who helped me with my iPhone on the rental. They were able to repair a rim that I actually thought was going to need to be replaced so this was quite a wonderful surprise. I highly recommend their service
Mr. Nan was excellent and very helpful. He is very patient and explained everything in detail .
Work was done promptly, accurately, received a quick call to approve additional parts; Yohan does a good job taking care of his customers!
I got checked in as soon as I arrived the service department, and the receptionist is fairly friendly.The service advisor came to find me at the waiting area within 5 minutes after I checked in. He is very friendly and nice and I left my car with him for next couple hours service. Then I got a courtesy shuttle ride which took me to where I wanted to go within 10 miles radius away from the dealership.However, the day I went in were a very busy day for them in service department, so I was unable to reach the advisor when I wanted to check upon the readiness for my car and wanted to get a ride back to dealership. I had to wait for the advisor to call me back.After all, I got my car serviced and picked up and he also arranged car washed !It was good overall.
I recently brought my E250 in for a review/service. Mike Tone was my assigned service rep. He did a great job. And, the staff was welcoming and professional.I have owned several Mercedes and I have had mixed experiences at various other LA county Mercedes dealer service centers. So, I tend to approach servicing my car with a degree of trepidation. I am happy to report my Rusnak experience was excellent.
I had a very nice experience there with Billy. Handling with all my hesitations and uncertainties, he was patient enough and definitely delivered such a smart customer service for what exactly I needed. Now I m in love of my car and would definitely recommend him and this dealer to all my friends.
Mike Tone takes care his customers in a professional and welcoming manner that I expect from Mercedes Benz. I recommended Rusnak MB for excellent for service and repairs.
Greeted by courteous staff member when I dropped off the vehicle for airbag recall service. Service managers were helpful in addressing the issue and concerns. Staff are respectful for customers time. My vehicle was returned to me in a timely and clean manner. Overall I am satisfied with the most recent service at this Rusnak Arcadia Mercedes Benz.
I went to the Mercedes Benz in Arcadia and Khaled was really nice and very helpful. I showed him the car I wanted on the website and he showed it to me and let me test drive it and I fell in love. Khaled was very helpful and patient with me. He made sure I understood the car very well before I drove it . Thank you Khaled for your help. :)
I drive an hour to bring my car to this dealership for service. Ive tried almost all other dealerships in LA area and no one compared. The most streamlined experience and everyone is very professional. The opposite is true for the sales folks though. Probably my least favorite buying experience. Ill definitely be looking elsewhere to buy my next car.
My 2021 GLE350 was overheated on 101 E on 6/30/2021. Towed to Arcadia Mercedes. Service advisor Rebecca So called me and provided me a service vehicle because of the July 4th weekend and the lengthy service time required. Really appreciated because parts were needed till after July 4th.
We had an amazingly experience and our agent Jack Shen was a complete professional as he helped us with every step with the purchase of our car.
Shoutout to Sylvia (sp?) who was so patient and prompt with me during my quote process for a SUV! She was incredible professional and tried her hardest to get me a great offer on the car of my choice.She delivered a quote as promised the first thing Sunday morning when we had chatted the night before 10 minutes before closing. Definitely recommend her for your next Mercedes!
What a wonderful team of sales associates, managers, and finance persons! From the moment my fiancé and I came in, our sales associate Jack was welcoming, informative, and made us feel very comfortable. His manager was superb also, he went the extra mile to make sure walked away with the car we wanted in the quickest turnaround time I’ve experienced of all my car leasing/purchasing. There is no other dealership I’d go to when buying Mercedez.
William Ho, Andy Lok, and Perry Dong were very professional, knowledgeable and informative. The entire car buying experience was made easy and quick. I would totally recommend Rusnak Arcadia for your next Mercedes car.
It’s an absolute pleasure driving my car because I know if anything goes wrong, everyone at Mercedes-Benz of Arcadia is totally capable of getting me back on the road again. from my service advisor Perry, Who is knowledgeable, fast and sensitive to my needs.Mike Marsh, Who is helped me many times and is capable of dealing with my rather retentive personality.I don’t know my mechanic personally but he must be incredibly qualified, because the work gets done fast and efficiently.When I drive in I’m greeted with a smile, and if I have to leave my car, they make sure that I get back to work quickly.I seriously couldn’t ask for more, they’re all great !!!
Total cost of repair was below estimate, car was ready before promised time, and the best part... I accidentally left a clear Zip-lock bag with a few hundred dollars of cash right on the passenger seat. When I got the car back, the cash was still there, untouched. I also requested shuttle service while they were working on my car. Both drivers were superb, exactly on time, friendly, and I couldnt ask for much more.
I worked with Joseph and over the course of a couple of days, negotiated the purchase of my car. He was absolutely fantastic and I have to say that it was, hands down, the most pleasant purchase experience I’ve ever had. Although we certainly had opposing agendas (he wanting to sell the car for as much as he could, and me wanting to pay as little as possible, of course! 😊), he could not have been more pleasant, respectful, professional, personable and polite throughout the entire process. I would absolutely consider purchasing a car from Rusnak/Mercedes-Benz of Arcadia in the future and wouldn’t hesitate to refer someone there for the same purpose ~ and to seek out Joseph, of course, if he was available!
I was very impressed with the Roadside Service (first time user). Israel was very accommodating and followed me to the service department to ensure my safety. I have always been impressed with my service rep, Brian. He takes the extra step to make the servce visits very tolerable. He is patient, pleasant, resourceful, and has this great attitude...no is never the answer. It has always been a can do attitude.
4.8 (199 comments)
Review №1
2022-04-16Very Clean and professionals dealership. The staffs are SO WONDERFUL, especially the saleslady name: Stacy HUYNH. She is one of the best over all.100% Satisfaction with her service and knowledge. Ask for her when you are there, I am sure she will take good care of you too.
Review №2
2022-02-05The experience working with Mercedes-Benz of Arcadia was remarkable. My initial email - through the online contact form - was answered by Stacey who was extremely nice as she assisted with my questions prior to coming into the dealership. I informed her that I would come to view the vehicle that evening. Stacey informed me that I would be able to speak with Kevin when I arrived. Kevin was very pleasant, skilled, and answered our questions that evening.Even though we initially walked away, we were not pressured to make a purchase right then, instead Kevin thanked us for coming in, gave us his phone number and informed us to contact him at any time. The next morning, after much thought and more research into the vehicle of choice, Stacey followed up with us to see how our visit was. I had more questions and asked to speak with the GM.Although the GM was not in on the weekend, I was very pleased that Stacey did not just leave it at that. She instead was able to get me someone to answer my questions, and that was the pre-owned manager, Willy. Willy answered my questions, although firm about the price he was wonderful regarding how he went about explaining the pricing and why there was no room for a further decrease in the price of the vehicle. I did not get off the phone feeling like he was being unfair in his dealings.All in all, we went through with the purchase that day. We are very thankful to have worked with Stacey, Kevin and Willy and would certainly recommend Mercedes-Benz of Arcadia for your next vehicle purchase.
Review №3
2022-04-02I had a fun day with RUSNAK Mercedes Benz of Arcadia. Thank you Ivan Flores @ivanisrunning! I love the color combo on my 2022 E Class. I will be back soon for the new S Class or Maybach! 🦚#coldwellbankergloballuxury#coldwellbanker#arcadia#margauxgibsonrealestate#arcadia#luxurylife#luxury
Review №4
2022-04-15First Mercedes bought here. Kevin Wang is wonderful. He’s kind, patient and honest. He believes the right car will come your way so he doesn’t pressure. Easy going and great experience. Will definitely come back
Review №5
2022-01-18Kevin Wang was amazing. I went in to test drive a new GLC AMG and he made it possible for me to take home with the best experience ever. He was extremely knowledgeable and helpful. He helped me with my trade and gave me no hassle. Very honest and caring. Great car, great service and great person. Thank you Kevin and I recommend him to anyone! Definitely worth the visit. I love my new car!
Review №6
2022-05-12Bought my first Benz here with Stacey. She was very fast to get back to all of my questions via email and made the buying process very simple. Finance was also very helpful in helping me navigate through my options. Highly recommend the dealership
Review №7
2022-04-26Alec was so helpful from day 1. He helped with getting my current car appraised for trade in. And also searched for the color theme I wanted on the new car. The process was smooth and professional. I wasn’t rushed or pushed.
Review №8
2022-05-16Service department at the Mercedes Benz of Arcadia is absolutely great. The staff is well trained, courteous, and efficient. The operation is properly run, with relatively easy availability of loaners (unlike other dealers) and the technicians generally seem to know what they are doing. I highly recommend Mercedes Benz of Arcadia!
Review №9
2022-02-03The experience was painless. Everyone at the dealership was helpful, easy to work with, and went above and beyond for me. If you are looking to get a car, you will be doing yourself a favor by going to Rusnak. The professionalism of everyone there will not disappoint.
Review №10
2022-06-06My engine oil was filled up to min level after my oil service was done. Although they fixed it by filling more oil later, the service manager claimed they did nothing wrong and tried to calm me down by persuading me that driving with the min level of engine oil is fine. You can say what you have to say, but at the end of the day, no one (including yourself) is satisfied with the min level of oil right after an oil service. No mention I will be driving the vehicle with min level of oil for an entire year with many road trips to come and your service costs double or triple than a normal auto shop does.