Kerbside pickup
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
It was dirty. Clothes all over everywhere. Womens clothes, which are from a different floor randomly strewn into the mens, just a giant sloppy childrens room is what the mens department looked like. Absolutely horrendous and the staff had no idea what any brand names were much less where they were.
We came for their First Act, they have 2 womens and upstairs is an extensive mens! AND...Backstage-huge, easily 1/3 of this Macys floor. Wesfield Mall on Blossom Hill in S. San Jose. Plan on spending hours and worth it. For us men, a real shoe department which is becoming rare at other Macys.
Competitive price. Great products. Friendly, professional customer service
I was on a mission to find the perfect gift and thanks to thre jewlery clerk who was patient, friendly, asked all the right questioned and walked me to all the displays, provided expert advise and I found exacly what i wanted. Kate Spade Bangle.
This is my #1 Macys. They have great selection and it is big enough so I always find at least one thing.
Good customer service, friendly environment, great items to take home for the season and always.
No more price scanners in the store and not enough staff on the floor to help identify prices. combine this with a mens department that is poorly recovered from the previous night, not sized, and even poorly priced. It seems all operational aspects are failed here. The clearance merchandise in the mens was at least colorized. Lot of items jeans have the price tag missing, its like the staff just gave up there. Store needs more payroll and a refresh.
Good clothes and amazing deals but not the safest area to be at.
Franco, Isai and a woman behind the counter whom I didnt get her name were all very helpful in the fragrance department this evening - thanks, I appreciate it.
Great store,but No shopping Carts in a 2 story huge Macys store... what a shame..the manager gave me a cart from the back , which was very kind.
Good selection of sunglasses and I like the designs. Staffs were friendly and the prices of their products is fair.
Des Macys location was a disaster clothes were strewn all over the place unfolded piled everywhere you cant even find your size.
Ok, so I dont shop at Macys but my 7 year old wanted to look for something very specific there. She didnt find what was looking for but she found a cute pair of shorts. The tag said $40 but they were unexpectedly on sale for $9 and some change. Also no one complained when she wanted to test all the body sprays near the cash register. She likes body spray and was trying to find one she likes even though it looked like we were playing around with them.
Ive been a Macys loyal customer for more than 10+ years. During the pandemic, Macys accommodated their customers with the contactless Curbside Pickup. Their prices are competitive with other department stores. Thats just my opinion...
Oakridge mall San jose blossom hill and 87 freeway , got a wallet 34.99 nice brown leather
Love how organized this Macys is !!!Everything is where its supposed to be not like some other Macys
I love to buy all my Estée Lauder products only at this Macy’s store because of Marlene. She is always so helpful and her customer service is amazing. I been shopping here for the last six years because of her.
Stock seemed like a glorified thrift store. The cosmetic counter was excellent, however.
It has a huge Toys R Us section on 1st and 2nd floors Has new sky lights
Very Big Showroom especially having all fashionable Women dresses & cosmetics !!!
Large collection of womens attires
I have not been to Macys in years but I will be back very soon. They are super friendly and helpful. I like the layout of the store and they have added a furniture department. I had visited the jewelry department on Black Friday. I was very impressed with the selection and prices. I wish I could remember the associate who had helped me. She was definitely very pleasant and helpful.
This Macy’s has good collection clothes and can other household items.
Sorry to say this location has gone down hill. Selections are slim and the store is disorganized. It is obvious they are short staffed by the stacks of clothes plied in the fittting rooms, including empty hangers and security tags. Trying on clothes in this mess doesnt entice me to make a purchase. I feel bad for the people working there, lack of management? Macys you can do better! * update just visited this store again in hopes of spending my Xmas gift cards. The store is so dirty and shelves empty with most item stacked on the floor near the dressing rooms. Unfortunately I needed to use the restroom and only 4 stalls out of new 9 were operational. With the remaining 4 so filthy I had to leave immediately without making a purchase. I will never return to this atrocity again. So very sad!
Macys now has an optical department run by LensCrafters. The store is attractive. They have a very nice selection in their plus size and petite size Departments.
Plus size pants too long not any for short people no cute tops
Becareful when you pick up your purchases in the Macys store. They ask you to scan your drivers license which contains your private and sensitive information in order to obtain items your online purchases. Better to have them ship to you or do curbside pick up than in-store pickup.
Need more staff as checkout lines were long and they had no bags available. But found what we wanted no problem and even got a good deal or two.
Terrible experience trying to shop for nightgowns. Messy, disorganized selection. Sent half way across the store to a dressing room that had no employee and was locked. I use a waller so not easy for me. Asked to speak to the store manager. After waiting for 20 mins she still had not come or communicated with the employee as to why not. She was obviously totally indifferent to me as a customer. NOT going back.
Lack of personnel. Messy displays. Very unwelcoming experience. I would not go again
Always love the selection at Macys. They are limited on staff, so expect to go to cashier to request shoes, wait a bit longer in check out lines. Changing rooms were still closed.
Found what I needed while I was there. Great place to go shopping for any clothing or accessory needs! Recommend a visit!
Love Macys! The staff in this branch are very helpful and respectful. They go advice and beyond when you cant find something and applying extra discounts
Kinda pricey but they deffinitly got everything you need
No wonder Macys has bankrupted a few times recently. Horrible customer service. Shopped mens department, had to go to 3 different registers to pay for my items. Even though the cashiers without any customers were at all 3, the first 2 didnt want to ring me up and were rude about who would take my money. Sorry but if your a struggling company and someone wants to give you their money, you take it.I will continue to shop ONLINE so I dont have to deal with this lack of service.
This review is for the Lancome counter at MacysI had a really bad experience with the lady that works there. i went there recently not once but twice and each time she was rude and unpleasant to me- the first time being on phone and telling me she was going to be on that call for a while and if i needed help i could go back in half an hour and check. I didnt have time to wait so i left and went back again yesterday ( July 28th evening).She was again rude telling me that my questions, about a product i had used, were irrelevant since they were out of the product anyway. Ive been using Lancome products for 20+ years and always found their representatives extremely polite and helpful! This woman is an exception ; I usually never write reviews but sadly, felt compelled to write this one.
Your standard department store Macys. Good parking access
Earlier this afternoon my daughter and I stopped at the cosmetic section, spent about 10 minutes searching for a particular product by Anastasia and NOT once were we asked if we needed assistance by the 3 employees all standing there just staring at us and conversing amongst themselves. We walked back to Sephora to place our product order instead...smh.
Very friendly experience. It seemed like there was enough people for personal shoppers since the place was pretty empty. Lots of Christmas decor out but a lot of departments (upstairs) were void of employees to help or ring up purchases.
Excellent customer service. Awesome designer clothing and accessories, merchandise Etc.
For a Macys, this place was extremely messy and disorganized.
Got that new Gucci perfume Flora for my daughter. 2021 Intense Burberry for my other daughter & YSL for all 3 of my Boyz💕
Ive always loved Macys.. their stuff is just way to expensive to shop there very often. Now days I only go there to buy my perfume, nothing else, because I can find a gift set there for cheaper than I can find just the bottle at some other locations. And the girl/womens clothing is usually pretty cute but its busy way to pricey for my taste..
Good place for shopping.. always stylish clothes. paradise for shopping..
So overrated. They either have clothing for youngins or over 60. Disappointed 😞
Backstage is one of Macys best kept secrets. Head upstairs toward the back and find great deals on everything. Can be hit and miss occasionally, but usually there is something there worth the visit.
In the perfume section upstairs they gave me wrong information. If you ask someone to apply for a credit card you have to mention the specific word “credit”.Here is why it matters; if you don’t mention it specifically some people may think it is a membership card, because not everyone is familiar with the Macy’s system, and nobody needs to be. I didn’t know Macy Card means a Credit Card (!) For example; Costco Card does not mean Costco Credit Card, but it means Costco Membership Card.I think the attitude they are displaying here is a modern scam that has been made lawful. You may or may not agree with me, but it is so.
I have had the most amazing experience with Nicole. Always quick to respond and take care of questions. I am honored to be one of her many customers that she helped 🙏💐
Worst customer service experience at the returns counter. I just needed to exchange an online order item for the same size just different color. The manager said she couldnt because I have bought it for 9.99 online and the price went up to 29.99 and couldnt price adjust it. I only had the item for 4 days after it was delivered. The customer service counter and manger need better customer service and not act like if I was cheating them in some way because I decided to purchase online. I just needed an exchange.
The young man at women shoes was incredible and helped my wife pick out her shoes as quickly and efficiently as possible. Showed great positive attitude too.
Went to pick up an online order. Received order and opened box when I got to my car. The box had shoes in it, I had ordered a purse. Went back to the pickup line they took back the shoes and gave me credit for the purse but she said I could only reorder the purse but it was longer on sale. Very poor customer service.
Terrible Macy’s! Probably the worst in the bay area! Mangers are very rude and so is the customer service. You might find one or two employees that are eager to help you and go above and beyond but that’s it. All I wanted was to order a dress to be shipped to my house from the store from customer service And and the lady told me it wasn’t available for ship and when I turn over I can see in the screen it says it is and she was just being so lazy she didn’t want to do it so she lied to me! and still said it wasn’t available to ship! Finally I end up in the home department and this really sweet young girl went above and beyond to help me with what I needed when I was so stressed out already she ordered my dress no problems so happy ! I believe she said her name was Eliza. And after this experience I won’t be returning to this Macy’s it’s always messy dirty so I am quite finished shopping here!
Tons of brands and styles to choose from for all women - from size petite to Womens (large), even kids and Juniors. Macys nearly always has a sale or coupons, so its key to find the best time to shop and get the best deals. Even when there isnt a sale, they have a section dedicated to low prices. Macys carries good quality - I have some clothing from then that has lasted over 5 years (and still has another few years), so whenever you buy will last a while. They do carry some of the latest fashion trends, but also classics that are timeless and can be worn for a long time.
I only gave them two stars just because the cash registers were down upstairs. It took a while to actually find some that a totally worked and this was very upsetting and time consuming. Although, other than the mechanical issues, the employees were more than helpful. Great prices on some typically expensive merchandise.
Looks like Macys cant even afford bags to put your purchases in. We had to pay for a bag
More space than usual between racks. Bedding dept seriously lacking. Went for dress shoes and was disappointed in the lack of variety/color options. Usually Macys is where I find shoes when nobody else has what I want. Usually.
I recently visited the fine jewelry department in Oakridge mall Macy’s and bought a set of diamond jewelries.Ana helped me with the purchase and showed me all options for which I asked. Ana is a super nice and very helpful lay. I spent over 45 minutes browsing different sets and she did a great job presenting them. She has extensive knowledge over jewelries and is very passionate. Thank you Ana for the great service. I’ll definitely revisit this Macy’s and highly recommend the fine jewelry department.
Awesome Deals Going on Today!Go Get Your Star Points! 🌟Angel at Dior is Very Helpful! Had Fun! 😘
I had to return some items. Store was a little crowd but then it was Christmas Time
Had to wait a very long time to return a Christmas present. Not enough sales people to help customers
Macys is always my go to! I love the fact the I can order online and drop in to pick up right by the door so Im not looking around and spending more money! Service is quick and easy, no hassle. The sales and coupons are outstanding! You can find $1000 or more worth of merchandise and seriously pay $200 if your savey like me and go for the deals. Im really never dissatisfied and if it doesnt work out the return policy is easy. Shop till you drop online and pickup quick, just dont go looking around or you will spend moe money!! Haha! Get in get out! Get all your needs, for your home and yourself! Most makeup counters will do makeup with a $60 purchase and the makeup artists are professional and get down!!! Love the one stop shop! ❤❤
If you need anything from Macys go now. The sales are terrific and not all of the items on sale are marked.
Macys these days are really boring. Clothes are untidy and unorganized. Even the quality of the dresses seems to be compromised. The whole ambience isnt fresh anymore. IMO, Online shopping provides a better experience than visiting the store.
While we had a great experience getting fitted in the bra department, the overall store was a disaster. You could hardly get to fitting rooms because of all the clothes strewn about. Inventory was all mixed up so you couldnt find sizes. Not really a great trip.
I went to the mens department bought Nike outfits for the kids a, / mens department LOL, then I went to the womens and bought pajamas and a very pretty blouse and everybody was happy with their items at Christmas I think theyre excellent quality, sorry no pictures and the prices were very good the atmosphere was good. The customer service was good, they need more registers open but the wine it actually wasnt so bad
I was there for curbside pickup and the person working was AWAL, calls would not get picked up and after 45 minutes of waiting, I went inside and I got the item right away. So much time could have been savedor I could have wasted even more time had I not gone inside.
Customer service has gone out the door. I could not find anyone in the watch area who knew anything about the watches that your store has for sale. Nor did they seem excited to attend myself with any service at all. I did however choose an item with no help.
I bought a $199.99 Martha Stewart 6 quart Dutch Oven from the Oakridge Macy’s. I get it home and open it and ITS USED. It had burn marks and food residue on the bottom. I went back to the store to exchange it and had no problems. Quick in and out. My question is how the $&@? does that happen Macy’s? I had the same experience with a vacuum I purchased a year ago. They MUST have some lazy people working there for this kind of thing to keep happening.
I visited Macys Monday June 6, 2019 from 1-3 pm. The customer service was excellent. Those who I encounter went above and beyond to help me. I visited the fragrance dept, backstage dept, womens dept, and the pajama dept. I was pleased with everyones friendliness and knowledge. I also visited the Macys Sun glass Hut.
They have great selections, offering good discounts for holiday season shoppingHowever, I give 2-star for our check out experience. The clothing department was so under-staffed, making the check-out line moving unbelievably slow. Macy may want to consider increasing their staff to speed up the check out process
The worst Macys ever. I went in to try on a pair of lucky boots. Nobody in the shoe department was helping customers. I had to wait in line to ask the cashier to help me. The shoes are everywhere, and this isnt Black Friday. Its a Tuesday. I asked multiple sales people to help me, I ended up waiting a total of 40 minutes after two clerks telling me they would grab my size and bring them to me. after waiting forever I finally go to the second lady again and she tells me, oh we actually dont have them in the size we said was available. Okay?? So when were you planning on telling me that if I hadnt approached you again? Im pissed and will never shop at that Macys again. Horrible.
Love the option of my items!
I love to shop here, always has great sales
I went to the perfume dept to buy a few items for my wife and Ida, the sales person was helpful and very patient with me since I had no clue what to buy! LolShe gave me a few options and they all smelled nice and plus the gifts that came with the perfumes, I know my wife would love. It was a win win!Thank you Ida, you were a life saver!!!!
Macys used to be the epitome of class. Now its just a tacky store full of clothes racks that no one wants to organize. Sweaters on tables are bunched up. The petites section is stocked with plus size clothes for shorter women. Thats not really what petites means.
Macys has been horrible for years now. Poor customer service, long slow moving lines, messy areas. I keep telling myself never to go back and each time I do Im reminded why Macys is so bad. Not this location in particular, its all Macys stores.
Overpriced products but sometimes their sales can be great. They have some unfriendly employees to put up with. Their online store often has sales, and you dont have to deal with the unhappy staff. Other online retailers can usually beat Macys pricing so my advice is to shop around.
In the mens cologne department, service was GREAT! I give that team 5 stars. Womens shoes, not so good. One person & one person only running the register and time permitting, getting shoes for customers. This left people waiting and in three cases walking out due to lack of help. Management needs to do a better job of staffing this department.
In act...loss direct log DUE MICHAEL KORS over stock check buttons for flaws before sale
Macys carries a huge variety of clothing for all ages, as well as a nice assortment of accessories and houseware. The quality is nice and the prices are decent. Like a lot of stores today, there are very few salespeople around to assist you.
Looking for specific items. Dept. Manager was definitely more helpful than employee. Customer Service is not what it used to be.
Huge department store with a lot of brands to shop.
I was waiting for just under 10 minutes for the Lancome clerk who was talking to another employee, and never once addressed me...so about ready to call for a manager, when Terese came over from a different counter to assist me. She was so nice, helpful and patient that I quickly let go of my irritation at the other clerk. Terese is a gem. Kudos to her and her wonderful customer service...or Macys would have lost the $300 sale, another store... theyre not the only game in town after all.
Macys are always nice every time I go in there they have a great perfume and makeup sections they have great samples I like their big test samples those are cool on this Macys I think this mall has three Macys or grease to a womans in a man separated by some construction but yeah its humongous
The sales clerks were very nice but both area that I tried to purchase makeup they had on display were not stocked. I give 5 stars to the sales clerks and two stars for the store. Very messy in general.
Not very many people shopping there. More employees than customers. Trying to hang on to that expensive store image. This year i read they will go belly up. Why would you spend a fortune there on clothing when across the street is kohls at half the price. They should fire management people and reduce prices 30 to 40 percent. Then they will survive. Business mgmt 101.
Still a great place to shop during the Black Friday and Christmas season!
The usual, not very exciting sales at Macys. And dont try to use your mailed discount cards in the beauty section, sales person said only valid on clothes.Otherwise, nice clothes for the 35-65 yr old ladies.
I went to Macys with my friends looking for jeans, we already felt a bit weird, but once we went upstairs, there was an extremely eerie vibe, and none of us could figure out why... theres something sketchy going on, and everyone that went there with me agrees. Even the workers were being a bit too nice. We all became super paranoid.
Found just the mens pjs I needed (Nordstrom brands were not cut for my guys) + a huge selection of slippers for men. And the prices were great as always! I love all the discounts they offer!
Went into Macys talk to a customer service person and he helped me get the shirts that I needed.
Excellent store & great customer service! Kids school shopping trip! The lady in womens was very helpful with her insights & opinions for my daughters clothing.
Going down hill. Just changed their return policy to 30 days! Be aware. Dressing rooms are always a disaster. I wish Macys was still like it was in its hey day.
Grew up going to this Macys. It has really gone down hill. The womens lingerie department is in shambles. Clothes all over the floor and no help whatsoever. I asked for some help finding a bra, and the clerk said she thought they were in one of the piles of misc. Items heaped in tangles with hangers on the floor. WTH?
I used to have a Macys credit card, but cancelled it a few years ago because I was displeased with their customers service and approach to discounts (theyd send coupons that had so many restrictions, they were almost unusable). I didnt think it was possible, but the coupon situation and customer service have both gotten even worse.
This department store is going down in quality. Not many choices or sizes. And the was no one around to help. Its always messy. I think every time I come in Im hoping it has gotten better but it hasnt.
Last min shopping for bday gift for my son. No sales folks in mens dept to be found easily. The folks working in mens cologne were no help other than the fact the could speak english. LolI was able to find everything i was looking for, polo undershirts, dress slacks on sale😊 yippee. Plaid short sleeve shirts and shorts.Since I could not find anyone to assist at any of the sales service desks, I ended up in houseware wher I was assisted by a very nice young women. She helped me in the manner one expects from Macys sales associate back in the day. She gets 5 stars!!!!✴✴✴✴✴Macys management needs to bring back customer service to the caliber it once was back about 40- 50 years ago.The big Macys bags are awesome, new look or at least i have only seen it now.Security was very helpful, watched another ladt and i walk outside to our cars as it was late and mall was closing.
I remember loving shopping at Macys 10 years ago. But now when I go I cant seem to find anything that I like. It all seems a little more run down, a little more dirty, and a little less organized. Im not sure if my standards have changed or if Macys has changed.
Not alot of help or employees working. I cant get any customer service help to ring up an item or see if they have my size in the back.
Typical reliable Macys having what I was looking for. Always pleasant shopping there!
Went to buy a warm jacket👍 our son took us
Went to pick up my online order to save shipping cost. Clerk was helpful and all the merchandise was there in good order. Shopping online in the clearance section I saved over $165!
We were surprised, store was updated with new clothing, store was was clean, service was quick.
Huge place to buy clothes, accessories. Nice one!!
Macys was a total mess! Went there few times right before Christmas late, and everything was upside down, and couldnt find anyone to help or even to ring me up, lol! Feels like they could hire more people between Thanksgiving and Christmas! The people who work there must be drained by January 1st :( ouch.
Their beauty Shiseido counter associate do not have basic quality of service. I was persuaded into a presale purchase 11/11 at the counter, and the associate promised to ship the products to my address, since she could not give it to me at that moment. However a week later when I did not receive my product I called them, and was told the product was not shipped yet. Outrageous thing is that the associate said it was me who changed the mind. I never changed my mind and I told her to ship to my address when I purchased it!!! Later when I got the product I did not find any deluxe sample that she promised to give it to me. I will definitely also file a complain on that associate with her manager!!!
Tried for almost an hour to get service at the jewelry section... everyone ignored me. I ended up getting something I didn’t even want because the person who eventually helped me couldn’t care less.It was terrible.
So sad.. I shop at Macys every Christmas.. today I went to pick up Dockers for my husband... The store was less than expected.. the 18 shelves of Dockers looked like a Tasman devil played in them the last few days . The escalator was broken. There was no map for customers of where to find anything. There was one checker on the second floor.. 30+ people in line... No wonder brick and mortar retail stores are disappearing... Soooo sad
Nice store in SJ downtown with almost every shop you will require.
Nice and clean but many need to he more organized and you dont always see ppl to ask for help especially in the mens department
I dont know maybe itll get better but Ive never been one for Macys I tend to shoot Nordstroms and find it in every way much better
Excellent service -- doing some last minute shopping hours before the store closed. I found exactly what I wanted and needed. Service from the cashier in the shoe department was great.
Macys has been here at Oakridge for a long time. I dont really shop here much but when I do its for kids clothes. The thing I dont like is that I cant find tall and xl sizes for my husband. They always have sales now. Theyve added the impulse make up area which is cool. Too bad I dont use those brands anymore. They have pretty good brands. We also come here for sunglass hut. I actually like that we can use the Macys card for it.
I needed new pants for work. They have a limited selection of Dockers. I wish they carried more but I still bought two pair. Please get away from khaki for pants. I hate that color. Please use other colors. I was happy they had slate but only had one in my size. So I bought that and khaki as well. Also I know that people are slobs and they do not fold the pants up and put them back on the shelf so just hang them on a rack.
I was at the Estee counter being helped by Gina. Had a mini facial, as she called it. She was very helpful, explaining each step and reasoning. I have been using Estee products forever and always keen to know if I should change my products as new items come available. Thus, I appreciate having someone discuss options with me rather than push products on me.
Women fragrance Liz awesome service.
New girl was not sure what she was doing but overall very sweet
Im little disappointed in the exchange policy for mattress. Bought a standard box spring, split queen and want to exchange for the low profile. !5% restocking ($40 and change.) pick-up of other box spring $80. Return and exchange is not as cheap as implied.
Store needs to turn on AC or increase airflow. Very uncomfortable to shop in during summer heat.
The mens shoe selection was a bit depleted, but I was able to find a pair & other items at greatly discounted prices.
Very clean and perfect for anyone
Awful, clothes on the floor and customer service is non- existant.
Angel at the Lancome counter was amazing. He knew the exact color of foundation for my skin and picked out a new blush that I absolutely loved. He was friendly and very professional.
Lots of selection here. Good upscale items if this is your thing. Help at the cosmetic counter was friendly and efficient
Pretty pricy Great clothes and perfumes buh price was very high i ended up buying in the same shopping mall buh a different place honestly could work to bring the price down a bit
The sales that Macys has are great. The clerks in jewelry were very nice.
I have never experience worse customer service as far as trying to reach a person at this store on the phone. I have been calling for two days now with a simple question regarding a return and tied several different departments and no one picks up the phone. I have sat on hold for 40 minutes waiting and no one ever answers. I have been transferred to a manager, executive office and customer service and no one ever answers. The only one that answers is the operator who cant answer my question and just transfers me to people who dont answer. Terrible customer service. This kind of thing makes me not want to shop here
I always shop on this Macy’s, good staff and good products, great costumer service.
Good sized and well stocked Macys located at Westfield Oakridge on Blossom Hill. Frequent sales and usually a good selection of products. It is frequently difficult to get help from the salespeople. When you do get their attention, the knowledge and expertise of the staff is not at the level of other Silicon Valley Macys locations. Lots of free parking.
Had a good experience cashiers nice and kind didnt even have to wait that long
They did not credit my Macys Visa for a $100 return and in fact pursued collection on the disputed amount hopelessly and lost our business FOREVER!Stay away from this FRAUD place, for real!!
I love these store I was a bit dissapointed that most of the items they had for sale were gone and there were no more in the back.
Had a wonderful time shopping in the back stage area....Lots of great values!!!
Great n variety of collection
Got some Nike stuff. Staff is very friendly and helpful. Thanks!
Online order and pickup! Friendly staff! Shop here and dont let it go out of business...
If you like high end, high quality designer fashions that are more affordable that other stores than macys is your one stop shop, its huge with all the name brands in one place, you can actually get brand names for a lot less than you could with with the brands own stores, with well dressed and curtious people working there, its very clean and its not packed nor confusing than valley fair mall, which is nice not having to wait in line to use the elevator nor the restrooms with a casual mall connected to it close to the south edge of San Jose, with scenic hills, all my friends and all the girls i talk with say they love going to Oakridge even though they may live at complete opposite ends of the county, its easier to reach as its just at the end of the light-rail station, valley fair is harder and for public transit takes much longer to reach as you will have to take multiple bus stops to reach and on your way home, its situated in the middle of a neighborhood while valley fair is in the middle of multiple grid locked highways that are surrounded by slum like areas, valley fair isnt family oriented, its more for those who want to look rich and be doucebags about it and for the club going crowd, while Oakridge is more wholesome. its just a nice peaceful mall with a store thats like Costco but for fashion lol aka Macys :)
They have a section in the ,store called last actIt features clothes ( alot ) on discountYou just have to go thru the clothes yo find anythingThe clothes are not separated by size.
I like to shop Macys Oakridge always good prices and nice staff .
The more I shop here, the less I like it. Their clothes are snotty and made only for pretty people. The store is huge so navigating takes a backpack and bicycle.
I had to do a return for six pairs of shoes that I had ordered online and it was very easy very pleasant and my CSR was very professional and very happy to help me so even though I didnt get the right size the return was very very nice great experience
They have occasionally good sales, but I think the style of clothes caters to a more adult customer base.
Macys is nothing like it use to be! It used to be a high end store where you could find some of the best clothes & shoes not anymore!
Im really starting to enjoy online ordering and picking up at the store, is convenient and fast and you dont have to worry about packages getting stolen.
Very friendly and helpful dont have to wait so long at check out and price is reasonable
Macys fabrics is getting to be a cheaper quality, but the prices are more expensive than usual. I dont mind paying a little more for nice things but this perticular Macys is looking a bit drab.
Returned an item, and it was very easy. The man at the register was very polite.
Clean , tidy.. Everything in its place
Always love Macys. It doesnt matter which one I visit, Macys is always fun and I love going to the Back Stage. Always great deals to be had.
The employees are nice although some of them seem to not care about work, and the prices are a tad expensive but I guess all Macys are like that. Good overall
Shoe department was understaffed and filthy. It was not just disorderly, but there was trash all over the floor yesterday. I wish a district manager had seen it.
Power went off no working registers when the rest of the mall at least had their registers working.
Nice to go shopping.
Still cant find anyone to make a purchase. Even when you do they are rude and unhelpful.
Only attractive and got my attention is the shiny floors. That Macys Oakridge is lacking a PIZZAZ IT WILL NOT GIVE YOU AN INVITING MOOD TO SHOP . ASSOCIATES DRESS UP SO CASUAL THEY THINK THEIR GOING TO THE FLEA MARKET. DINGY SHIRT @ MAKE UP DEPARTMENT .NEW YORK HEAD OFFICE PLS. HELP Oakridge mall. MACYS an inviting place to shop NOT A PASSING THRU ALLEY or a SHORT CUT TO SHOP TO THE OTHER STORES .
Clean store but not a lot of options in the plus size clothing variety.
I was online looking at something and transfered to two departments both on hold for over 5 minutes and still no response. I called at 11:05 when they opened and no response, very poor customer service
What wonderfully pleasant and helpful staff! Helped advise me on where to find what I was looking for and personally escorted me so I didnt get lost! Plus a 25% friends & family deal! Nice one!
The lady in Clinique was very informative and I ordered my product to be delivered and it came on time. I will definitely go back to her. Thank you for helping me😁
I loved it! Great hospitality, manners, and crazy stories! I bought a beautiful purse that was only $214!
Clinique customer service was great! 5stars for the nice lady that help me choose my face powder color.
The best place to do your shopping for the entire family great clothing great prices ,great service.Affordable prices.Very friendly staff.
A great place to go window shopping, I enjoy walking around viewing their displays. My wife does the shopping while I get some exercise.
I have a real issue with this Macys location. For the past many months, their escalator is out-of-order. I was told that it is a very old system and the parts could be hard to find. Literally, if I go to this Macys on a once a month visit, the escalator was out for 4 months or so.
Good place to shop if you know what to buy and where to find it coz it else you will end up searching the store as they have more staff to assist at the make up counters than any other counters.
Good parking, & customer service!
Ok there was a huge channel sunglass case at nordstrom as I was told to go through 50 k of them. 600 a piece I may like but not crazy. Sunglass hut if u spend 200 het 75 off and thats what I am figuring out I have the 2 final pairs at the reg quick check swipe as if I was being followed behind to make sure. Gurl its in your hand book to the nearst phone and call security and only keep an eye for miasing makes it ackward. Yes I would keep an eye out but maybe the women that did pocket the ray bans not the guy trying to pay.
Have love Macys great deals.
- I only saw one person working in the mens section nobody at the cashier.- The escalator/elevators have been broken now for how long, 3 weeks?
Lot of good deals for the black friday start early in the store right now.
The usual Macy store. The store clerks are good folks who help you if you are nice to them. I got some additional discount from one of them.
If you need to buy something here, youll spend about 45 mins in line. Sale signs in the wrong place, rude customer service and the store is a mess.
Im shocked at the lack of housewares. Macys used to be the place to go shopping for the kitchen. I was bummed to see this.
Got a back pack as a birthday gift didnt like color had tags on it but no receipt tried to exchange for different color or something same price they said no I never liked Macys now even less they suck
Its a great store you find everything you need to buy in one place in store or online love shopping at Macys
Love the quality love the deals sometimes they have unique items made just for them
Genuine discounts and courteous staff. Vouchers are time bound, may think of giving longer duration to redeem.
Trusted value at affordable prices...Name brands & Signature labels never disappoint customers with latest fashion...
If you are a kid that does not like shopping then I propose do not come here.It has everything so everyone can come here and settle there needs.Its has 2 floors.Its very BIG!
Their Estée Lauder is real bad I showed them a gift card and they said they need to print the account number out I said isnt it they same thing they got really annoyed and had a stupid and bad attitude. bad customer service
Horrible store. Temperature in store was too high and it was stuffy. Staff doesnt speak english, which is fine if you coyld at understand a little that they said. No cell reception. Store was messy.
I went for shopping at oakridgeSan jose..I got the best serviceEver from KANDRA She is excellent for customer service.....
The great customer service. Thank you so much Rashida for being always nice and friendly with your customers....
This is definitely a ‘second tier’ Macy’s. If you need a full selection of clothing sizes and styles, you have to go to Valley Fair.
Uncrowded, clean, quick checkout, friendly, plenty of sanitizer, easy returns.
Really good service and helpful, pleasant staff. Upscale ambience. One of my favorite stores.
The employees are very helpful nice and chill with the costumers.
Teresa from macys is awesome. Right away helped me out. Very friendly, awesome customer service.
They have a good variety of merchandise but the clothes are always all over the place and you can tell that some employees are not happy to work there!
4.2 (199 comments)
Review №1
2022-03-06Great quality clothes to buy. Plus Macys has all great company clothing line like Alfani, Calvin Klein, Bar 3, etc. If someone open Macys card then they will receive additional 20% off. Plus their members will receive coupons like 20%,15%,30% off in their mail. Overall great quality clothing with reasonable price with discount.
Review №2
2022-05-07Barbara in the mattress department was wonderful. We came back 3 times looking for the perfect mattress. She was so patient and answered all of our many questions. Thank you so much for a wonderful experience. 💗
Review №3
2022-07-09I was taking a pair of shoes that were ordered online. The return counter is on the first floor adjacent to the west side entry doors and I was in and out in just a few moments. So nice!
Review №4
2022-05-26The line is too darn long, plus no associates on the floor. The associates are very helpful and nice, however the management needs to hire more of them. How can we can 20/30 minutes in a line on a Wednesday?
Review №5
2022-04-04I love Macys,it is very classy and I always feel perky and happy there. The sales ladies at the cosmetics/ perfume section are very classy and elegant and gave us several samples.Long live Macys!!!
Review №6
2022-06-25I have always thought Macys was a great place to shop. Was disappointed in the the disarray of clothing and the store was dirty. Will not return
Review №7
2021-09-22The actual store was nice, had some good items and was great to see a place with plenty of clothes on the shelves and racks. My problem was the female employee that checked me out at the end of the night. I dont know what her problem was but there was clearly something wrong. When you see the employee ringing you up rolling their eyes and talking about the customers under their breath to the person besides them, it makes me really irritated. Plus its hot inside, Im sweating under my mask, and Im not happy having to deal with this little girls attitude. I was spending a good chunk of change that night, she could have been a little bit more polite. She really shouldnt be at the customer service desk, but in the back with all her attitude. The gentleman that checked me out at Benefit in the makeup department earlier was super helpful and very sweet. My color wasnt with the display items and he made sure we checked the other places it could have been and we did find it. Plus I got a great deal on a 2 piece bonus buy item. Hes the kind of person you hope to get when going up to the makeup department to buy something, instead of some of those people that dont care. Anyways, this time I can only do 3 ⭐ because of the vial female employee. Hopefully next time Ill be able reassess and give a higher score!
Review №8
2022-01-20Rude employees at the make-up department. The employees were more important among themselves with talking and on their phones. I can say you had a wonderful employee in mens department and was very helpful and bought 5 mens dress shirts. Thank you again😊😊
Review №9
2022-02-12It was a very good day! they approved mi credit then I got 20% off on my first purchase 👌🏾
Review №10
2022-02-01They have really pretty dresses and great sales!!