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Lowes Home Improvement in Menifee

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Phone: +1 951-723-1930
Site: https://www.lowes.com/store/CA-M...
Opening hours
  • Monday:6AM–10PM
  • Tuesday:6AM–10PM
  • Wednesday:6AM–10PM
  • Thursday:6AM–10PM
  • Friday:6AM–10PM
  • Saturday:6AM–10PM
  • Sunday:7AM–8PM
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4.1 (199 comments)

Review №1

2022-06-01

Came to make a key 🔑 to my house 🏡!Walked around for a second and saw that the store was nicely organized!Robert assisted me and in less than a minute he was done ✅ super cute key 🔑!Less than $6 dollars ♥️Nico also helped me and finding the key section.Honestly I came early in the morning so the store was empty . But they have a big selection of everything!Garden 🪴, appliances, outside furniture, all electronics , lamps , cleaning supplies , you name it they have it !Definitely recommend this store !Everyone was nice and friendly!They also had a nice selection of keys and they where fun 🤩!I left super happy !

Review №2

2022-02-11

I would like to say that it was a very enjoyable time coming in at Old dark 30 in the morning. The store was clean aisles were clear and customer service agents were out there to help you. The pictures were approved by point. Perla, was the first face that I saw when coming into the store at 6:02 a.m. she greeted me and asked if there was anything that she could help me with, and of course there was it was a great transaction to see that even this early in the morning there are people like Perla that were on the ball and had things going. I thought Id be able to catch a customer service agent off guard since it was so early in the morning but I was wrong she was on point she was professional and she kept the conversation going to get what I needed back into my account or what I preferred was a merchant gift card from Lowes Menifee. She was able to do that with a quickness. Which made my day go a whole heck of a lot more since it just started at 4:00 and Im already at Lowes by 6:00 a.m. . The store was clean as you can see by the pictures the people were happy to be there. At this time Perla is going to go on some needed vacation I am sorry I will not see her for a while but shes been at the store since James T Davis has been there and she is one of the lucky finds that he had working in that store prior to him getting there. The whole thing is to put together a team that works and performs at high levels all the time always remember to put in the customer service first but still remembering that they represent Lowes corporation Lowes Menifee store. I cant wait till you get back and again I wish you the very best and thank you again for making my day.Outstanding customer service was able to get everything I needed when I got there places clean people have masks on keeping the social distance when they but theyre always people there to help you get what you need. It seems a day taking the extra effort to try to make sure that you get what you need and a timely matter and able to get you a good price remember that price matching at the store is available. And unlike Home Depot here you get a military discount on everything including the wood.

Review №3

2022-05-17

Mari/Mariela, the sales specialist is awesome! I got a really good amount of discount on all the items that we bought for a home improvement. We bought some paints, lumber, strip nailsWith everything costing an arm and a leg, a big discount helps tremendously. She offered the business account which you can get even if you dont really have a business. Since I am very particular on my credit and not wanting to open the business credit card, I still got the big discount by joining the program they have without running my credit. She even offered me a cold water while waiting. The other staff seemed really nice and liking their jobs. People who are willingto throw a smile your way when you enter the place says a lot about how the company is taking care of them and management. Kudos to all of you, keep smiling, and providing excellent customer service. The world needs more people that are happy at their jobs.

Review №4

2021-07-14

We always love bring in our dog Buddha to any store that allows it, thankfully one of my favorites does! We have never had any problems with anyone being rude about him being with us, we always tend to make new friends and he is able to be trained socially! He loves helping me pick out plants for our garden this is his most recent pick (chamomile)

Review №5

2022-02-27

Found most of what I wanted. Got help from someone in a different dept, which I knew and was not told that. I told him I get it if he wasnt sure and gave me his best guess after thinking a minute. Great and thanks! Got to the isle and saw someone from that dept, asked him, pointed me down the isle. Nope, sadly that wasnt what I was looking for. Went hunting and then thought about their website. Searched the store I was in on their site and found the isle and bay number where the mysterious item was. NOPE! They moved it and no where near by. Sadly, left without a new shed handle/lock. Already tried their competition with even less luck, if thats possible. Otherwise, Lowes is a good place to shop.

Review №6

2022-04-28

I went to get some new knobs for my shower. I had someone help me and I ended up with the wrong ones. I own 50% of that because I didnt really know what yo look for or what questions to ask. I think a manager helped me because when he asked if I needed help I noticed he glanced over to the department cashier area I imagine to see why nobody had helped me yet. Im a retail manager as well so I picked up on that but I could have been wrong. Either way I left with the wrong stuff. He did his best with the info I gave him. The store was neat and orderly

Review №7

2022-04-27

Your Menifee location employs a rude, unprofessional and disrespectful staff. Your Manager there that I dealt with, middle aged Hispanic female, was just as rude and impolite as her subordinates.I had to return a can of Flex seal that I bought there within the last 60 days because it was missing the button on the can. Additionally, I ended up with the wrong trimmer string because it was misplaced on the shelf. These were the two items I sought store credit or exchange for and I also needed to purchase propane via exchange.When I arrived at your store, I walked in to the foyer to ask where I should place the empty bottle of propane but before I can ask, a young, Hispanic male rudely chastised me for bringing it into the store and told me I had to take it to the clear opposite end of the store. I didnt appreciate his tone and told him that I had to do a return/exchange and that I didnt appreciate his tone and that I wasnt going to walk clear to the other side of the store then walk back to do the transactions. He then instructed me to place it outside the doors I had just walked through closest to the exchange desk.While doing my transaction, he was unfriendly. He gave me a gift card for $29 and then I proceded to get trimming line. When I got in line, I saw the self serve kiosk and asked the employee there if I could also get propane there. She said yes and attempted to do my transaction for me but after repeated attempts, it was unsuccessful. She then instructed me to get in line with everyone else and get it done at the register. By this time, I had already been there 25 minutes or so.The cashier botched my transaction somehow. The credit was never applied and she was trying to charge me $45 for a propane tank and Craftsman trimming line. The $29 gift card was never applied. However, somehow she erased the gift card balance in the process. She became stressed and unable to do her job. Feeling bad for her, I told her that I would pay the $45 and we could deal with the gift card situation after. She rang me up, I paid the $45+ and she simply sent me back over to the returns desk. Not calling ahead, not walking me over to explain... Nothing!At the returns desk, there was a tall, large, young African American female with a mask. Between the mask and the plexiglass, I couldnt even understand what she was saying. However, she was incapable of correcting the error and told me I had to wait for a supervisor. By this time, 45+ minutes had passed.The supervisor showed up after 10+ minutes and never said a word to me. Finally, she asked for the card I used and after several minutes, put $29 back on my card, supposedly. No sorry, no thank you for your patience, sorry for the inconvenience... NOTHING.I then told her that I still needed the propane. She then sent me to the far exit where the propane was and told me that someone would be there to get me a tank. After 10 minutes of waiting, I had had enough and went back into the store and immediately saw her. I told her Id been there an hour and I wasnt going to wait anymore (I was already 10 minutes late for a Little League Baseball meeting at my home). Still impolite and unapologetic, she gave me my propane and acted as if I was bothering her as a paying customer.I can honestly say that this store was appalling with their customer service. It was clear to me that it seems to be okay for them to act in this manner and theres probably no repurcussion to correct them. Rude and disrespectful employees there that made me stay 45-50 minutes longer than I should have and didnt think anything was wrong with that.You have serious issues at this location and it makes me want to take my business to your competitor.I have all my receipts and can provide more detailed information if your organization is even the least bit interested, which I seriously doubt.

Review №8

2022-04-05

Just like any other Lowes but what this store side apart from all other Lowes is the customer service. Every time I visit them, they greet me and ask for assistance even if they are very busy. If they sees you lost, they will make sure to ask you if you need help. I buy almost everything from here for the house. Thank you Lowes for hiring amazing employees.

Review №9

2022-06-28

I shop at this Lowes store on a regular basis and generally experience good service. Unfortunately today and two previous times I have attempted to get information about replacement windows. On all three visits I went to the desk near where the windows are and found it unmanned so I rang the bell that you press to request help. The first time I waited for nearly 15 minutes and then left. The 2nd time I went to find someone who was kind enough to walk over with me to help find someone only to find that the individual who was supposed to be there was temporarily unavailable and it would be about 20 - 30 minutes before he returned. Today I walked in at about 9:30 AM only to find no one at the customer service desk again. Another Lowes employee was walking by so I asked if he could call the person who could help me. He was kind enough to do so and the individual answered which to me acknowledged that he knew someone was waiting. twenty minutes later the same employee walked by again and asked if I had been helped. I told him that no one had responded to his call. I thanked him and told him that I would come back another time and left. I understand that most retailers are shorthanded but A person can only wait so long to spend $15K - $20K when there is no one to help.

Review №10

2022-05-12

We went in to purchase a microwave for over the stove and paid to have it installed. The third party installation company called the day of the install to cancel, which was a bit upsetting.We ended up just going into Lowes and picking up the microwave to just install it ourselves. The sales associate, Jacqualine, helped us out and even quickly refunded all of the fees that went for the installation. Thanks Jacqualine!

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