Wheelchair-accessible car park
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Always very professional, and very courteous. I like taking my car to a location that has expert trained personnel and Lexus is where I want to take my car. They are very detailed and upfront about what the service and cost will be. I don’t drive my car very much, 3000 miles per year, so they are patient and willing to talk to me about how to service a car that has such low mileage. Also, they provide a list of the 50 or so check points of inspection that my car received. They know that this RX 350 needs these inspection points, but I’m not sure that just any service shop down the street would know that about my particular car.
Had my regular, scheduled maintenance service at this local Lexus dealership. Service was excellent. They treat their clients with respect and impeccable service. Eric was my advisor and he’s very good on what he does. Very knowledgeable and friendly. That’s why I always go back here for my car maintenance and repair.
Lexus of Sacramento has always treated me with the utmost respect and professionalism! Love their new digs! Gorgeous! I felt right at home waiting for my vehicle to get its 50,000 service miles in their new waiting area. Always smiling and courteous!
I just moved to Sacramento country. My family highly recommended Lexus Sacramento dealer, and they were right. Mike was super patient, courteous and kind to help me through a complicated process with contacting my previous dealer about pre-payment maintenance. I admire his politeness, clearness and patience to everyone. I hope to be able to work with him again.
I was greeted within seconds of pulling up. The advisor Eric was very nice, accommodating with offering me a loaner car (due to my error of scheduling) and offered me snacks. Who doesn’t love free snacks?! Although I didn’t accept, I appreciate the fact it offered. The dealership is newly remodeled and clean. I waited less than 5 minutes before my loaner car was issued to me. This is my first Lexus I bought brand new and my first time going into Lexus for service. Hands down probably the best experience I’ve ever had compared to other competitors. Keep this up and I’ll buy another Lexus! The loaner car also helped sway the wife’s decision in replacing her car in the future.
My experience with Lexus of Sacramento was not bad but not good. Usually Lexus of Sacramento service in the past that I used them for my vehicle were very good service. For my service today the 03/17/2022, it took me almost 4 weeks for Lexus of Sacramento to schedule my service maintenance. After I received my car back, it was clean but there were some smug on hood, and carpet in driver side wasn’t clean. As it was clean when I brought the car into Lexus of Sacramento for service. Also, I checked the grove compartment, the tray that was holding the car manual booklets was removed but never was put back into place. My service advisor service were great. I got my car service. He explained what I needed to get service on, and what I don’t need the technician to check in my vehicle. He got me loaner vehicle. My overall experience today’s service maintenance is average.Thank you.
I am very happy with my services. I have been going to Lexus of Sacramento for over 10 years. Everyone is very friendly and very helpful.Christine is my advisor and she is always there for me.I would recommend this place for anyone who wanted a good and professional service.
Nick is amazing! He is my dedicated service consultant at Lexus and always goes above and beyond. He truly cares and provides excellent service! The rest of the team is also such a pleasure to work with. Never a hassle and always professional.
I came in to get an oil change and my service advisor Nick got me in and out as quick as possible. He is always super friendly and makes sure all my questions are answered and I am well taken care of. Top notch customer service!
Always a super pleasant experience with Eric in the service department. Just recently brought my vehicle in for routine 10,000 mile service. Discovered another item that was in need of repair. Eric made sure it was taken care of. That’s typical of the service I get when I go to Lexus of Sacramento. Thank you Eric and the rest of the service department
Received fast efficient service from Christina my service advisor. I was given a nice loaner car then had my car back the next day. This was exceptional considering how difficult it is to obtain parts now. I couldnt be happier with the service I receive at Lexus of Sacramento.
Very pleased with everything and everyone at Lexus of Sacramento. Great service including quick follow up and repair work. Received recommended services without feeling any high pressure. Our car was back to running well and cleaned up nicely.
First time to have my RX350 in for an oil change service. Brandon took great care of me. I appreciate his honesty, and expertise in going over what needed to be done on my next service. Highly recommend this dealership!
Just a visit for my 25k maintenance checkup on my 2018 ls500. Nick Cruz is my regular service tech and always does a great job getting me in and out (always with a loaner). All done and back home in 4 hrs total. Great job again.
I waited almost 15-20 minutes in my car for someone to come out to get my information although I had a 9 AM appt. and I was there at 8:55 AM.Then I was told I did not need an oil change although my window sticker said I was due. I was informed the sticker mileage was just for a 6 month check.It took an hour and a half to check my car and rotate my tires They did find that I needed a new battery. Therefore, my hour drive there and an hour drive back and hour and half plus wait wasn’t a total waste of time.I was asked if I wanted all these services that aren’t necessary but recommended for $217.I was charged $49 for a tire rotation.The staff was kind, helpful and not pushy.I will not be returning for routine maintenance though. I will just have a company closer to home complete my oil and filter changes along with my tire rotations.
Took my RC in for its’ 50k mile maintenance inspection. Christina and everyone I experienced there was nice and polite. Everything was done in 2hrs or less, as she told me it would be. Car was cleaned and ready to endure another 5k miles til next visit.
The remodeling to the location was completed and the customer waiting area is very nice. I stayed while my car was getting its 25,000 service. Mike as always was very prompt and handled the processing of my transaction quickly. It is always very efficient service whenever I take my car for servicing.
When my vehicle needs any type of service, I contact V at Lexus of Sacramento. He is knowledgeable, personable and in one instance recently where I needed emergency service for my vehicle from a remote location and it was getting dark, he gave me his cell number so we could stay in touch till my car could be towed to Lexus of Sacramento. I have purchased 2 of my 3 Lexus vehicles from this dealership. Pleased with purchase and service on all of them.
My car had a recall that needed fixing so they were able to help me very quickly. Ramiro was very helpful throughout the process. They gave me a loaner so I was still able to run my errands while my car was being fixed. Huge thanks to the Lexus of Sacramento team !
I will ALWAYS sing high praises about Lexus of Sacramento!! The service and staff are at the top of the list for why I choose Lexus of Sacramento every time. My service advisor V is nothing but extraordinary when it comes to taking care of my family and I! Thank you to V and all of the service staff at Lexus of Sacramento for making my ownership experience effortless, for this, I am forever grateful!
Eric was very helpful in providing great customer service. He made sure we were given the best service possible. He was very timely and very understanding regarding our needs. Thank you Eric for being there for us. Lexus is the place to go.
Horrible! I came in for oil change at 10:45am. I was told it would take at least an hour and a half. After 2 hours I check back with them. They said for some reason they didn’t work on my car. The guy said sometimes this happens. He asked me to wait. After another 40 minutes. He said they have finished oil change and ask me if I still want car wash. He said it would take about 20 minutes. I waited another 50 minutes. They said car is ready to go. But I found out they didn’t wash my car. I really got mad. By that time it was already 2:15pm. How can this happen? I was so hungry and my blood sugar level was low. I almost pass out.
The new facility is quite comfortable for waiting customers. The service was finished approximately within the waiting period told me by the service rep. Not being knowledgeable about mechanics, I can only trust that the services were performed satisfactorily. The service rep Eric is friendly and efficient.
Service could not have been better. When I arrived for my appointment my service advisor, Mike Huttleston, had already reviewed my vehicle’s service record and let me know that nothing was required except an oil change and inspection.When the mechanic found collapsed and leaking lower ball joint assemblies, Mike explained what he recommended and already had checked their inventory for the required replacement parts. It turned out that the work could not be completed until the following day and 10 minutes later I was on my way home in a loaner.The work was completed as promised the next day.
Lexus of Sacramento is the only place to go for a car and service in Sacramento as far as I am concerned. From day one of my purchase of my 2006 RX I have been listened to and have received excellent quality service. Today was another great experience and Mike Huttleston is part of the reason why you want to give them a try!
Nick is the best. He always takes good care of me. I have never had to go back because repairs were not done right the first time. This service department is one of the reasons I have purchased so many Lexus’
The Service Advisor that helped me (Nick) was friendly and very helpful, both in the writing up phase and in letting me know the progress of the work being done. Service done was perfect and car was washed before returning it to me.
My service representative Christina was awesome! In addition to some maintenance work, I needed to get an estimate for some body work from a local body shop. She contacted them and arranged for an estimator to come to the Lexus service center. Was not expecting that kind of service!
Excellent customer service and quick work to replace four tires. Road tested and washed -ready to go. Was operating on a doughnut after deep cut in left read tire from a discarded box cutter knife. Thanks for quick response.
Took my Lexus RX 450 HL in for servicing the service representative did very good job in deciding what was needed. The servicing would very quickly and I was very happy with the work done. They also cleaned my car after servicing
They always have great customer service. Tracey Cach helped through the whole process and saved me time and money where she could. Very courteous, and respectful of my time. Will always have my service at Lexus of Sacramento.
My Service Professional, Nick Cruz, is undeniably in my experience, the best Representative at Sac. Lexus. I must admit that Ive only worked with Nick, for this very reason.He is Stellar, experienced, knows the product and clearly has leadership capacity.Thank you Lexus of Sacramento.Christopher Dixon M.D.
Great service, very prompt and courteous. Choice of service packages, all costs listed and totalled for each package. All concerns were addressed. A very good carwash was complimentary. Highly recommended!
I DO NOT recommend you to get extended warranty for your vehicle because you pay a big amount of money upfront for it but when time comes to repair your car through warranty dealer waste your time and doesn’t repair your car, by saying that they could not address the concern? I brought in my car for suspension issue they are telling me it’s normal noise and also telling me that I installed aftermarket “DASH CAM” on windshield which is not touching or rubbing against nothing can be cause of that? unbelievable!!! Also telling me if I pay out of pocket possibly they can find the concern. Please don’t buy extended warranty!
They did regular oil maintenance..was good experience...I always go there for my maintenance..they just had completed there renovations and I took my 6 year old to check out the insides he was very impressed..the advisor even had him take the new magazines.. made my sons day..I appreciated there service.. Thank you Lexus.
Christina Caron is the best! Highly reccomended service advisor, who always goes above and beyond for her customers. Even though getting your vehicle repaired is never fun. I always leave Lexus of Sacramento knowing I was taken care of.
Lexus of Sacramento always does a top notch job. And Christina, my service advisor is a wonderful example of customer care. Thanks for another great visit.
Hi, I had my first maintenance with Lexus yesterday and although that part went well, the cleaning did not.I like to keep my car clean and I even do the carwash myself, so I know how a car should look like after it was cleaned. So I was very frustrated when I saw my car, especially the windows. There were streaks/films everywhere and I can even tell which directions they were wiped at.I’m sorry to say, but they did a very poor job. It may seem like a little thing to you, but those little details matter to me and one that I would not expect from Lexus. Hope you can make this right next time. Thank you.
Customer service is still on a professional and friendly level.While you have undergone structural and management changes it appears you have maintained an important element to retain satisfied customers.Good work and great customer service.Thank you
We had an oil change for our IS and RX today. Service was really good. Eric Pantoja our service advisor was so friendly, professional, knowledgeable of what he does and very accommodating. Lexus of Sacramento service and Mr. Eric Pantoja is a 5 Star.
I took my car in for 10,000 mile service. Everything was excellent from beginning to end. I called and was able to get my car serviced the very next day. Vu was very accommodating. He gave me excellent help.
It was an excellent experience bringing my car for a service, Eric was really professional and gave me details about repairs that my car might need in the future. I will definitely bring my car again and check with Eric one more time!! Thank you!!
Making an appointment with Lexus of Sacramento to have Perma Plate / Windshield Protection perform on my Lexus RC350 was easy. When I arrived at the dealership I was approached by Mr. Moua who was friendly, professional in appearance and very helpful. I was offered a car loaner while my car was being serviced and I really appreciated that very much. Even if I only met a few of the staffs and employees, the way I was tested today, I’m sure all of the staffs and employees of Lexus of Sacramento are top of the line and professional in what they do.
Great Lexus Dealer facility to service your vehicle. Honest and respectful service team for all your needs to maintain your vehicle. When service is complete they vacuum and car wash your vehicle. Highly recommended facility!
Customer service is excellent; easy to make appointments. Staff is friendly. I like the newly renovated service area, makes sense! I recommend this place. Nike is very nicely!!! Thanks
Lexus of Sacramento provides top quality service. For over 14 years I have trusted the care and maintenance of my Lexus to this team of friendly, competent, professional technicians . I recommend them highly.
Had them service my Lexus Rx350. Got front brakes done and oil change. Professional service. I had a $50 coupon and Michael accepted the coupon without saying anything after I was given An estimate.
We have two Lexus, and have customer for several years. Christina my service advisor has been giving great customer service, very detailed about any service were having keeping me informed regarding my warranty offer and delivering my vehicle back when promised.
In general, the service is OK. Only make me uncomfortable is my service consultant who seems do not want to talk me in detail of what services my car needs to be done, neither asking me if I have any questions. Other two consultants I met are nice when I asked questions.
My 2011 Lexus was scheduled for the 100,000 mile maintenance today. As expected I received excellent customer service from Nick Cruz. He also answered all my questions about newer hybrid models. Lexus of Sacramento continues to provide excellent service!
ToMy service advisor, Tracy, was superb, as usual. The service was report was thorough and to the point. Overall, my experience was totally satisfactory.
I was disappointed when the car was washed after the service as it came out with Black tar mark and a couple of Scratches. I pointed this out so it was taken back for cleaning again and still had marks in it when returned.Obviously QC was not performed and I was told that they would chat with the service advisor. To late as the experience had already been received.The gentleman I spoke too also lacks a little training in Customer Experience due to his communication methods as in who has the White GS instead of Mr Wells
Christina is an outstanding sales person and worked closely with me on my Lexus servicing. She is always honest, kind, and well informed. She sets the bar high for the rest of the Lexus of Sacramento sales staff.
I went there for 5000 mile maintenance and was 100% satisfine of Erics service today. I received more than what I expected. Eric was very kind and explaned me clearly all my 1000 questions without haste.Thank you so much.
Making the appointment online was simple and I was able to make a time convenient for me. I had a loaner vehicle and they did a wonderful job. No complaints and great service.
Lexus has the best service team members. The car service is done in a timely manner and everyone is so polite.
From the moment of pulling up, this place showed they have great service. Every employee was super nice and helpful. Will for sure do future business.
Replaced side view mirror. Had to order mirror. Part came as expected and installed quickly. I was out in about an hour and half. All went smoothly.
The entire Lexus of Sacramento team was awesome during todays service. Thanks again Christina Carson, you quarterbacked another great service experience!
Excellent experience! Mike Huddleston has been my service agent for 26 years and he always ensure quality service.
Got new brakes. Always better @dealership as no squeaking. Great service team and V is always friendly.
Eric has been my service advisor since I bought my 2020 RX350 F Sport at the Sacramento dealership. Today was my 20K service, and we added ding and paint chip repair. Erics been helpful and attentive, and made sure to use warranty services whenever applicable. Cannot emphasize enough that Lexus is so well made, that Ive only ever used their service department for routine maintenance, (or tire and wheel damage of my own fault). So instead of focusing on grievous problems, advisors can truly focus on excellent customer service and I drive away feeling Ive been made whole - without bleeding tons of time and money. Thanks again, Eric!
I did have an appointment and they were able to get me in. They were able to find the the problem quickly and fix it. They kepted in touch letting me know the process. Because it turned out to be as a computer problem their was no charge. I always have a great experience with Lexus. Love the new building as well.
Nice clean waiting area and courteous customer reps. I didn’t care for waiting close to 30 minutes before they took care of me. And that’s with an appointment.
Have a small work done and it was taken care of really well beyond my expectations.I want to thank Tracy Cach and the mechanic (sorry don’t know his name) who took care of it.Lexus of Sacramento have the best customer service and of course vehicles.
Christina Carson is an outstanding Service Advisor. She is highly professional andCourteous. I have been her customer for overfifteen years at the Lexus of Sacramentodealership. Christina has in her genes theProfessional character and is totally honest and has the highest regard for her customers. This is the sole reason I have been a long-term customer of Christina Carson.
Gotta love Nick and the team effort at Lexus of Sacramento!I brought in my 2007 LS 460 with a need for some work that I’d neglected for several years because I was certain I was going purchase an EV (patiently waiting for Toyota/Lexus to get into the game by the way).With three teenagers, an absolute love of my second-ever vehicle, and a passion to limit my utilization footprint in this world, I decided to get work done so I could comfortably and carelessly drive for another several years until lateraling my car to the teens!Nick went to bat for me with the corporate side of the business and got some additional work covered for free and that will absolutely let me lateral this awesome vehicle to my teens. Safety and reliability is something we all need for ourselves and our kids and this LS easily has another 100K miles and now a smooth and enjoyable ride.I did spend some money on some issues, but the perks received were above and beyond and are the reason that we will always be Lexus/Toyota loyalists (5 and counting on our household).Nick - thank you!!
Customer Service here was great and it was my first time bringing my car. Eric went above and beyond to help me with any questions or concerns I had. This is a really nice and professional place to bring your car for services.
No appointment Friday morning, but we had damaged a tire overnight and were on a donut spare. They got us in and replaced both damaged tires. And since we had an appointment for service the following week they volunteered to do at same time. Gave us a loaner and we picked up car Saturday morning. Great experience all around.
I have been taking my Lexus since 2015 and with a few purchases, kids are driving now, I take the new and old Lexus’ to Lexus of Sacramento. I always deal with Eric P., and his excellent customer service is what keeps my family and I coming back. There’s no surprise and it’s always disclosed; if anything is ever found, I obtain a call directly from Eric to wait or move forward. I’ve dealt with another dealership and unfortunately had one bad experience which led me to Lexus of Sacramento. I couldn’t be more pleased! Thank you Eric and the service department for always exceeding my expectations!
Ask for Mike Huttleston in Service and he will take care of ANY issue you have. I would also strongly recommend to see Kent Owens if you are interested in a purchase or a lease. Kent is really a up front guy and will give you the best deal. It’s employee’s like Mike and Kent who make Lexus for Sacramento a great dealership!
I brought the car in Saturday at 9:00 to drop it off to have 2 CV boots replaced.I was told I would get a call when the car was ready.I got a call around 1:30, the message indicated that the parts for my repair were not ordered, like they should have been.The car would not be ready until the following week, but I could keep the loaner.I called service on Monday but the receptionist I said no one was available to speak to me but a service consultant or service manager would call me back shortly to tell me when my car would be ready.The next day, Tuesday afternoon I got a call indicating my car was ready for pick up.The service consultant I spoke with indicated the cost of the CV boots and alignment would be about $950.When I came to pick up the car I was told the cost was about $1150. I questioned the amount so they brought the amount due to $950.Wow.I can definitely say that my customer service experience was not good.
Received info regarding inspection of vehicle. In addition fact sheet identifying next check up info for vehicle and it’s approximate cost. All staff courteous from the time I needed roadside service to the dealership. Attentive to addressing my inquiries. Great experience!!
Didn’t have an appointment but they got me in and resolved my battery issue in about 1 1/2 hours. Far better than I expected. When using them for years with my Lexus and will continue to use them based on my experience with her service.
They provided a detailed summary of the service in an email that was helpful. Christina was very professional in providing an explanation of the various services.A pleasant surprise was that the seat position was in its normal position after service.
Christinas attention to detail and communication is head and shoulders above the competition. She always exceeds expectations and her service and follow through are outstanding. Thanks!
Excellent service and flexible service options. Brandon was very responsive to our questions and input. We really appreciated his diligence to customer satisfaction. Great job!
Very happy with the service at Lexus of Sacramento! Taking my car in is easy, fast service and the staff is friendly and efficient.
Working with V is a dream - best service advisor. Will definitely go back to him. Pleasant, keeps you informed, great service!
I’m leasing a new RX 350 and brought it in for service. Waited over 30 minutes for a loaner car, which was a bit frustrating. I requested this when I booked the appointment so why wasn’t it ready to go when I arrived for my appointment? Went back to pick up my car in the afternoon and it was returned to me as dirty as it arrived. I assumed it would have at least been run through an exterior wash. Overall, an underwhelming experience.
I had an excellent experience. I will not bring my vehicle anywhere else for service besides Lexus of Sacramento. Tracey Cach provided the best customer service and answered all my questions.
Excellent service. Best service writer, Christina. Is the best. The dealership and staff are always clean, efficient, helpful and competent. Thank you, Lexus of Sacramento.
This is my first time to own a Lexus and this is also my first time to bring in the car for maintenance. Ramiro (Service Advisor) is courteous, amiable and I could feel his expertise.
The Lexus service very warming and welcome a little slow but you could work around that I can understand that but the service was excellent first time going bringing my Lexus thank you for your hospitality your service and need to be more look into the service before leaving the vehicle make sure you clean the seats you left some black stuff on it and other things whatever you do I do appreciate it once again I give you a for my 1 to 10 Ill give you a thank you again hope to see you next two or three years or when God bless
Christina has been excellent in communication and seeing that the diagnosis was performed in full with the Lexus team! Moving forward with repairs as long as Allstate handles there position in the repairs!!
Had my first servicing done on my new car. As always Nick Cruz and his team provided excellent and professional customer service. Thanks to Nick and the team!
Great experience. They have really exceeded expecting today! Erice usually is my service advisor and is always professional and curious.
Great service, second to none. Friendly,, but professional. Personal Service with a smile and concern for your satisfaction. Genesis greeting and smile creates the great beginning of a great positive experience.
I had a great experience here. I paid less than I anticipated, got there late and still left within the estimated time frame, and was comfortable at the location where I waited. What more could you ask for?
Timely, friendly, accommodating. Always appreciate Nick Cruz’s professionalism. Customer at Fulton Ave. Lexus for over 25 years.
Helpful team. They need more electric options
Great, Service Dept. Christina Carson is always there to help me and get me back in my car in no time. Thank you for Outstanding Service
Lexus of Sacramento is just amazing all the way round!! I’ve been coming for at least 20 years now. You always get the best service ever!!!
My experience with Lexus of Sacramento was amazing! Service rep Eric, did an awesome job with my interactions with Lexus.They made it convenient for ME, not them.My lexus was in the shop for several days, it needed some attention. Lexus loaned me a beautiful Lexus 350, to use as long as needed till the car was completed. “My” lexus engine light came on for what ever reason shortly after I drove it home, I took the car back a few days later, Lexus loaned me another Lexus 350 sport. Lexus diagnosed the problem, they found what needed attention. My Lexus of Sacramento showed me so much love, they made my Christmas when I got the invoice!I’ll leave it at that. I will always come back to Lexus of Sacramento for all my future car issues.Soon, I will be back for the LS 500!Thank you all at Lexus of Sacramento for doing such an amazing job on customer satisfaction, absolutely professional service.Merry Christmas Lexus of Sacramento!!Satisfied customer,Eric López.
Eric was my consultant, not only that he provided great customer services, the price quotes are reasonable. I will definitely come NCIC here for my next service
Nick was awesome! He did check and estimate what was needed for my SUV. No customer shuttle except Lyft. Not a typical Lexus atmosphere anymore.
Service was excellent, timely and explained in detail prior to leaving the car. Professional service and flexible with schedule of completion.
I always appreciate Eric at Lexus of Sacramento and his excellent service. I highly recommend consulting him for your Lexus service needs.
The service here is excellent. Friendly staff, efficient service, quick and careful. Highly recommend Lexus of Sacramento.
Great customer service and within projected completion time . I would definitely recommend this dealership !Keep up the super work !
Air conditioning condenser had hole. Lexus replaced it. Service excellent. Price EXTREMELY HIGH.
I bought a used car here. I live 1.5hrs hours away. The experience was so good that I would drive there for my next car.
My service advisor Christian was amazing!!!Because of her I would definitely recommend Lexus of Sacramento
Nick my service manager was so professional, passionate and efficient at what he does making the whole process stress free. He answered all my questions promptly and followed up with me when he said he would.
Ramiro took great care of my wife’s vehicle I thought it was worse than it was they do honest Work here I will Always will bring my car back Thank you guys so much looking forward to doing Business with you guys 👍🏾
Brandon did a good job document our issues and making sure the service tech new what we needed to be investigated every thing completed thank you Brandon
Very good customer service. The only reason I am giving a 4 instead of a 5 is that I had to wait for about 3 hours to have my car serviced and they did not have a loner vehicle available. Otherwise the staff are very nice.
Eric at Lexus of Sacramento is my go-to guy for everything my car needs. This time around it was a new tire and repair of rim. Awesome service!
Michael M was the ultimate service consultant. He was efficient, friendly, knowledgeable, and I was in and out in a timely manner, in a loaner car. Thank you for such great service!
Lexus of Sacramento repaired my 2015 Lexus RX350 after storm water damage. V Moua, my Service Consultant, was an absolute dream. He kept me calm through the process, saved my car from being totalled by my insurance, and returned my car to me shiny, fixed and like new.
Service rep was great, service was performed in the time frame they indicated and all was good. Excellent service!
Nick was very helpful. He was very nice and paid full attention about my concern.
1998 Lexus ES300 bought at this dealership and serviced here ever since. Great people great service. Keep you informed and they appreciate your business.
Eric got me in and out very quickly. I am extremely happy with him as my service rep. In and out with my loaner in about 15 minutes. Very pleased
Ramiro was very helpful and professional. As always, Lexus of Sacramento took great care of me.
The remodel looks good. I was able to work from the new customer lounge comfortably while my car was serviced. My service writer Eric is great.
Everything went as it should, advisor Nick was prompt, have been here for routine service for over 4 years now, always good, (but I also make appointments and assume that helps).
I just love Lexus service! Thorough, polite, nice waiting areas. Im a happy camper!
Lexus of Sacramento continues to perform at a high level, getting the job done with great communication.
Tracy is the best she is always concerned about my needs for our Lexus and is always available to take care of those needs.
Routine battery replacement. Fast and easy. Eric got me in and out quickly.
Friendly, professional staff! It was great having a loaner while repair work was being completed on my vehicle. Happy with my visit.
Christina A. Is just an excellent service technician (not sure if this the correct title) called me back to go over the repairs. Polite, courteous and professional.
Always an awesome experience at Lexus of Sacramento. Great service in and out the door.
Christina is a great person, and great to work with. It was delightful experience and got the work done
Great service. Complimentary car wash and vacuum. Loaner car availability. Very friendly people.
Always impressed with the service at Lexus. Thorough, professional, clean. Extremely comfortable waiting room. Highly recommend.
Excellent service at Lexus of Sacramento! I would definitely return for future services!
Absolutely love the client experience with this dealership. I work with Mike H regularly but everyone is wonderful and pleasant
Amazing service! I had a regular maintenance scheduled, went to the wrong day and they still took me in.Tracy was awesome!
Great service Michael Huttleston is vry efficient!
Took my 2016 Lexus IS 200 T to get its scheduled maintenance, great service, great job, loved the loaner, but not as much as MY car! This was the loaner
Eric was awesome. Really friendly and professional. Maintenance was quick and easy.Thank you
Customer service is great, but dont even think about working on a price or offer, management will not bulge a penny. Could be rolling out cars like crazy, but do to greet we have to walk out on a used car that cost more than a brand new one.
Nick, my service rep is outstanding. Always attentive and responsive.
Service was excellent, Eric was great , he helped me and contacted me to let me know in detail. I felt so much relieved to have him served us.Thank you
Great staff and place to get the car service you need!!!
Staff is always punctual about waiting on us, as soon as possible, finding us a loaner car and having repairs done on time.
Thank to Eric Great, Great Service!. Eric was professional and very very friendly, knowledgeable on his work and a good job for me. Thanks again.
Superb customer service....punctual, professional and pleasant.
Ramiro from Lexus of Sacramento was very professional along with everyone else that assisted. I would definitely recommend this place.
On time great service for my 10000 mile maintenance
Brandon was Awesome. It so nice when people are good at what they do .
The new dealership looks amazing!!! Nick my service representative was quick and efficient. Thank you Lexus of Sacramento.
The service was excellent very polite very helpful thank you for your service
Tracey goes above and beyond to help me every single time, I appreciate her!
He did great job, excellent customer service with professional way.
Great customer service! I am happy with the service I received!
Genesis is an outstanding employee who greets customer, keeps them informed of car status and impeccable manners.
No complaints. Service is excellent and good customer service.
Always polite always great service. Everyone there performs great customer service skills
Had a flat tire great staff great service ☺️
Have all three of our Lexus serviced here. I especially like that they provide loaners when the work will take a few days to fix.
4.9 (199 comments)
Review №1
2022-01-27Took my 300h for its first 6-month check up. I was sent a reminder and followed up with an easily-made appointment. It only took minutes to drop it off with service writer Nick, although I easily could have waited since it took less than an hour. Pick up was quick and no charge for this visit! I got to view the new showroom which was very tasteful and upscale. This is my 3rd Lexus in 33 years; such a wonderful product!
Review №2
2022-05-26I went in for an oil change and to have a windshield protection film applied. They were very professional. I was immediately greeted when I drove into the service aisle. It took about 10 minutes for someone to start helping me. I had to wait, the service was only going to take 90 minutes. It ended up taking closer to three hours. The waiting area is very comfortable. My car was nicely washed and vacuumed. Lexus of Sacramento is a quality business to do business with.
Review №3
2022-03-27Very professional, friendly and accommodating. Since there was a two-hour wait, Ramiro my advisor offered me a loaner. I wasnt expecting that. That made my day. They even washed my car. It was sparkling white and the tires are so clean. Thank you for a great first-time experience!
Review №4
2022-03-26I love going for service at Lexus of Sacramento. Nick Cruz is my service coordinator, and healways listens to my concerns and explains what is needed. They meet my needs for transportation by allowing me the option of a rental vehicle. I. Could go on and on about there impeccable service! I leave confident in knowing I received A1 service and everyone who assisted me was genuinely interested in providing me with exceptional service. Thanks Nick Cruz and my Lexus family at Lexus of Sacramento!Jessica DMore than happy customer!
Review №5
2022-01-15Christina has been my service advisor for over 10 years. She’s always thorough with the information she needs to relate regarding my car maintenance. Always honest and such a pleasure to engage with. Excellent customer service! Always feels like a friend when she interacts with me! She’s the best!
Review №6
2022-04-28Christina in service was wonderful. From the moment we called the dealer (Lexus of Sacramento), she followed things through and stayed in touch with us providing updates along the way. She was efficient, professional, friendly and helpful. We felt like we were in VERY competent hands the entire time.Highly recommend!!
Review №7
2022-03-10My service guy Nick was knowledgeable and was able to address my questions and concerns. He even took the time to connect with the financial department and Concord Lexus regarding a warranty that I had questions about. The service was good with attention to the details of the service that was required. Good communication by phone and email. Car was washed and tires cleaned without my request. No complaints. Thank you!
Review №8
2022-03-17Whole process was very easy! Erick was very professional and helpful in showing me what needed to be done with my vehicle. Super convenient.Only complaint I had was when I picked up my car. Drop off was easy and they told me to go to cashier. Seemed kinda slow but nobody was at the desk. Didn’t really see any customers either. The woman who came 5 minutes later happened to be the same person who was socializing with another employee at a cubicle before I was helped. Kinda sucked cause I had somewhere to go and was waiting 🙁Would otherwise give a 5
Review №9
2021-12-25I brought my RX in for its regular service at Lexus at Sacramento and met with Eric Pantoja. They just finished renovations at this location and it was easy to drop off my car under their covered drop off location and meet with Eric. Eric was quick and friendly and got all my paperwork to sign off ready for me. I needed a quick turn around on this trip so I stayed and waited in their nice clean customer lounge area while I waited for my car to minimize any delays. Today’s maintenance normally takes about 2 hours from start to finish plus car wash and Eric didn’t disappoint—he got my car back to me within 1.5 hours which was very appreciative as I needed to travel two hours to see my mom and can’t be late. I’ve only been here 3 times in total as I only moved here a year ago and each time, Eric has been very helpful in getting my car serviced exactly as needed. He is always cheerful and a delight to talk to and always make me feel that my car is in good hands. I enjoy coming to this location and will continue to do so and seeing Eric for all my car’s service needs.
Review №10
2022-07-01I took my RX 350 in due to vibrating when I braked. I was frustrated to hear my rotors were warped. After speaking with Christina and explaining my disappointment due to the low mileage I had on the vehicle, she took it upon herself to reach out to management. I received a call from her soon after dropping it off and she said Lexus would help with the costs! I couldn’t believe it!! I am so thankful for her willingness to go above and beyond! It is rare to receive great customer service, but that’s exactly what I got from Lexus of Sacramento. As well, making my original appointment was smooth with next day service and getting a loaner for the time my vehicle was being worked on with absolutely no hassle. If you want the best customer service and a top rated vehicle Go To Lexus of Sacramento! You will not be disappointed!