Credit cards
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
I recently purchased a Ford Maverick custom order. Long wait time from the manufacturer but great communication with the dealership during the whole process. It was my first time buying a new car from a dealer and Im always interested to see what the culture is like, what type of people work there, and how they prioritize customers. Overall great culture with emphasis on getting a deal done that benefits the customer. Hats off to Saul who helped me and was true to his word on everything. If youre looking for a new car or truck, go see Saul.
I just took delivery of my 2022 Ford Bronco from Kearny Mesa Ford in San Diego. I couldn’t be more satisfied with the service I received during this purchase! For one, they sell Broncos at MSRP, while many other dealerships do not. My appointment on-line order was closely tracked by Alexandra and Eric Bunch. My sales rep, Noah Richardson, answered all of my questions in a timely manner. Everyone at the dealership were professional and easy to work with; from sales, to service, finance and warranties. Thank you Kearny Mesa Ford! I highly recommend them! R/D. Sanchez
The BEST Ford Dealer in the country that I have dealt with. Great service (Alisha is incredible), sales team is very helpful and honest (Ali and Ed are top notch), all around great buying experience. This is my second purchase and I plan on many more from Kearny Mesa Ford
My experience with Kearney mesa ford was amazing. I was greeted by a gentleman named Ali, who was amazing help. He had a smile the whole time and helped me with everything from start to finish. Anything I had question’s on he had the answer to. He really made the car buying experience much easier. Over all I’m extremely happy with my new truck, thank you Ali and the Kearney mesa ford team!
I purchased my 2014 hybrid plug-in Fusion model used from Kearny Mesa Ford. I did not test drive the vehicle nor did I even sit in before I bought it. I knew I wanted to test my ability to own a hybrid. I knew I could trust this dealership due to previous purchase. My experience with maintenance and warranty service. I plan on passing my Fusion down to a family member and purchasing a fully electric Ford model. For exception service and customer care come here.
Everyone I dealt with at Kearny Mesa Ford was extremely helpful! Tach was the salesman I worked with and he was very knowledgeable about the Fusion I bought, he went above and beyond with his service as well! Mike was the sales manager who was also very helpful. Kelly was who helped us in finance, she was extremely helpful in explaining the difference extended warranties and helped us make the right decision. I would not hesitate to purchase another Ford from this team in the future and I look forward to referring my friends and family!
Kearny Mesa Ford has some of the best staff I have ever seen in regards to customer service. Additionally they have excellent extended warranties and offer free oil changes for new vehicles and made the use of our FordPass rewards effortless. Shout out to Donald Smith for being a solid sales rep for me and my wife. He made the experience calm and shouldered the negotiations and applications which allowed us to enjoy the experience and play with our new Bronco! If you are in the market for a vehicle CHOOSE Ford, Kearny Mesa Ford and seek out Don for your purchase!
Originally was pretty happy, my service was done quickly and my advisor was friendly. However I realized that they rotated my tires, but didn’t bother to check that the pressures were correct. Even after the advisor had said they were checked. Makes me wonder what else they didn’t do but said they did $2500 later…
Amazing buying experience thanks to Ali at Kearney Mesa Ford. He made the process so smooth and easy, went above and beyond what I’ve ever experienced with a car dealer before. Also the communication from when the car was ordered on Ford.com between the dealer staff was simple and easy. Kelly in finance was great too. Overall, don’t look anywhere else if you want the best buying experience for the best vehicles on the road:FORD❤️
Mike, Darius, and Truman were great! I talked some details with Mike on the phone, came down for a test drive, and they put me in the car I wanted at a fantastic price. No frills, no nonsense, they showed me what they could offer and we made a deal. Truman in finance did everything he could to make sure I was getting all the rebates and offers available to get me the best price possible and was very knowledgeable about every step of the process. Its clear these guys are professionals who go the extra mile for their customers and really take care of military personnel. Easy 5/5. If you are looking for a new Ford in the area, come here first!
My truck was a special order on 9/28 Eric Bunch helped me through the process and was informative throughout. The glitch that occurred was the shipping process when the truck sat at the railyard 12 miles from the dealer for 5 weeks. Although no fault of KM Ford this was very frustrating. All of the folks I dealt with were very helpful as I was out of town when the truck arrived and had to do remote signatures. A special thanks to Ali in sales and Kelly in finance.
Unprofessional and sleazy is the two words I would describe this place with. I came by for a trunk issue, where my car’s trunk was stuck and could not open. The original estimate they gave me was 189 dollars to get the trunk open and see what is wrong. Fast forward two days later and many calls to follow up on my service, they tell me the diagnostic has been 450 dollars and that to fix the issue they need an additional 900, aka total of 1350. I declined and said I will get some quotes around. Interestingly they made me pay the 450 (instead of 189 original estimate) to just give me my car back.Funny thing is that while I was there I saw two other angry customers were arguing about their cases with the technician, one of them was a case that had the car at the dealership service department for 3 months while they had told the poor customer originally it will take 2 weeks!Long story short I took my car to a local mechanic who diagnosed AND fixed the issue for 230 total (Kearny Mesa Ford was about to charge me 1350).Sure for a regular oil change they may seem okay, but so does Jiffy Lube for half the price. Go on and find some other place that knows how to be professional and respectful.
It took a while but I finally got my bronco. I put a deposit for $100 on a big bend bronco about a year and a half ago. Eric Bunch kept me in the loop throughout the process and Ali was there the day I picked up my bronco to process the paperwork and show me all the special accessories and how to use them. Finally the finance guy (damn can’t think of his name) Was quick and efficient. It was a painless process and usually when you buy a new car it takes the whole day. I will definitely refer Kearny Mesa Ford to friends and family. Super efficient process, very professional staff and a beautiful new Bronco! I wanted to add that Ali even got my husband and I lunch during the process. Easy breezy. Ty all.
Kearny Mesa Ford provides excellent customer service.I purchased my Ford Fusion in 2014 and was extremely pleased with the customer service and patience while navigating the purchase of my car.This is my first Ford vehicle, I had planned on purchasing a different vehicle but the dealer was always too busy to help me.I decide to stop by Kearny Ford and I have to say it was the best decision. I am very happy with the customer service from each and every team member.Thank you team Kearny Mesa Ford, keep up the good work!
I was so happy with my experience with Kearny Mesa Ford. I just got my new Maverick Hybrid pick-up and they didnt hit me with a huge over charge that all the other dealers are putting on vehicles. Ross and John Yoshida were fantastic and Eddie in Finance made everything go smoothly. There was no pushy sales tactics, just helpful people who were easy to talk to and seemed to be genuinely happy to get me into my new truck. I would recommend them to anyone looking to buy a new car.
Ford’s website for maintenance schedule is fast and user friendly. Everyone working there was very helpful and I got my car serviced right away. Humberto was wonderful in clarifying questions and concerns regarding my vehicle. I always have a smooth service every time I go this dealership!
It is hard to figure out a star rating for this place because my experience has been inconsistent. I ordered a truck and when I checked in about a month later, the salesman had quit and the truck had not been ordered. To their credit, they quickly made up for it by getting my order in within a couple of days. The truck arrived as scheduled and had one minor flaw; the stitching on the rear seat had a defect. I had already been waiting months for the truck so I decided to take it. No one really offered a solution. The salesperson said bring it into service and get their opinion about how to fix it. When I brought it to service, the service guy said he wasnt sure if Ford would agree to fix it and even if they did, he couldnt guarantee the new seat wouldnt have the same flaw or that the material would match because he said Ford uses different venders for fabric and the material is not always exactly the same. No big deal I guess, but it would be nice if there was better quality control. Within the first 1000 miles the passenger window began to screech when putting it down-another defect! Ugh. I was having side steps put on anyway so I took it back into the dealership shop-2x now since I got the truck in February. However, my second new service tech, Mike Rogers, was over-the-top helpful. First he made sure I got the discounted install price quoted (now expired) when I ordered the side steps. Also he explained the process for the repair, the installation of the side steps and the timing in detail, kept me updated daily (or more), was responsive and made sure that everything was smooth and easy from start to finish. If every experience with Kearney Mesa Ford was like my last with Mike Rogers, they would be my go-to for all my truck purchases and service needs even though they are not the most convenient dealership for me; they are 3x further than the closest dealership to me. Mike Rogers, a five star service rep, brings their star rating from a three to a four. In fact, it is because of Mike Rogers that I will return to Kearney Mesa when I need Ford specific service for my truck.UPDATE: I called last weekend after I read the response from owner, and left a message. A few hours later, I got a call back from Tim in service who said he would check with the salesperson on Monday (now past since it is Saturday a week later) about the defect issue and would call me back. I never heard back. As an aside, I dropped the review from 4 to 3 stars for that reason.
Finally got my new 2022 Ford Mustang Mach-E! Love the car! I made the online order at Kearny Mesa Ford and had ED help me with the entire online ordering process. The car finally shipped after 6 months and Kearny Mesa Ford made the purchasing process stress-free. I had the loan check ready to go and was able to sign all the paperwork and finalize everything fairly quickly.
Service advisor seemed to be a nice guy and they answered the phone, kindof. BUT, I was there 4 hours waiting for a tire balance and rotation. Arrived a few minutes early for a 7:00 appointment and finally left at 11:00. We were thinking of buying a second Kia, however I dont see that happening now. Service is a big part of car ownership and it sucked. 3 stars may be too generous though.
In a few words, it was a very good experience & Mike Rogers was the main reason, honoring a special tire deal from a past service & even adjusting the price of the alignment to match his original estimate.This is my 3rd Ford & after-sale service has been the key factor.Thanks, Mike & Brian !!
I own a Ford Fusion 2010, the customer service is Excellent! I have been coming here for 12 years. From the moment you drive in your happily greeted! I believe it stems form the top! Cainen Wong (Operations Director) and his assistant Danton are Wonderful!!! They are kind, caring and the work done on my car is always A++! They always make you feel so Special! ! I wouldn’t go anywhere else! The employees at Kearny Mesa Ford are Terrific! Max is one of the Best! Always so friendly and personable! Alisha Lulis was my Service Advisor, last week, she was Great! She is knowledgeable and explains everything in detail and arranged for my Enterprise car rental.Thank you Kearny Mesa Ford for making me a truly Happy customer!
FORD = Forking Over Ridiculous DollarsTL;DR: Ford Service Teams do not have accurate manuals on how to service their cars; so servicing your car is like buying your car, you need to shop around.Vehicle Background: Ford ExplorerI went in to have an oil change and have them check the drain holes for my sunroof.Im at 59K miles so they ask if I want all the options for 60k, which is a lot of items and flushing out fluids and more (its an important one).Sunroof: 1 hour of labor at 200 DOLLARS AN HOUR (1 hour minimum)60K Works: $1,588. Yes. You read that correctly. Thank god that included the oil change I originally went in for.I should have said no right away and left, but trusted Ford to know what they are doing on a Ford vehicle and willing to pay the price and Im generally too nice to say no (so this is also on me).The Fun Part: They call me a couple hours into it and say that the transfer case is a more difficult one and that will take them more time. OVER $300 MORE TIME.At this point I assumed they either wanted to get as much money from me as possible or they did not have a knowledgeable team that knew how [and how long] the work would take.After realizing that I paid 2x what any Pep Boys, or Valvoline quoted me, I told them to not do the work.The Fun Part Contd: I get called at the end of the day saying that after reviewing the sunroof they cant reach the rear drain holes and it would take more work and more money (but they left it open ended on how much).In conclusion, my decision to trust Ford would cost me over $2,400 versus $800, 1 hour of youtube, and 2 hours of a Saturday.
Got our Ford Maverick at MSRP! No markup. Great service and warranty options for this little work truck.
Please do not get work done on your car here. I have come here for years with my 2012 Ford Escape and it’s all gone downhill fast.At first I had excellent service - but now it’s utterly unacceptable. All the major repairs done on my car have had major issues and had to be redone within the year. They do not offer rental cars for warranty covered work from their mistakes and it has cost me an arm and a leg. On TOP of that, there is a serious oil leak they diagnosed on my car but DIDN’T TELL ME for months because they don’t have the space in their schedule to fit me in for the repairs.I used to sing their praises for great service but now I see its just a smile not actually good repair work.
Very disappointed with the service. I dropped my car off for a multi-point inspection and I had them equal out my tire pressure. The report came back that my spare tire is in good condition even though I dont have one. They told me that my battery is in a bad condition and I need a new one, and that it started corroding. They also told me that they put the proper air level in my tires. Come to find out the whole terminal and the battery is in a perfect and clean condition, and they also never put the air in my tires.
Our service advisor Jillian Minch was fantastic. Friendly, very professional and made us feel like weve known her for years. Would highly recommend Kearny Ford to my family send friends
We took our new Coachman Leprechaun motor home in for gas line replacement due to a leak.Great work and the service writer took very good care of us keeping us up to date.A big thanks to Kearny Mesa Ford
I purchased my vehicle less than a year ago as a certified pre-owned. The vehicle itself is beautiful. The service advisor, Mike Brancato, has been a dream to work with. With that being said, everything else has been a disaster. Being certified preown I didn’t mind paying a bit more for a vehicle that has been inspected, fixed, cleaned and verified worthy of being CPO, certified pre-own. Outside of taking the car to get serviced it has been to the dealership for these items in the past 8 months since April :Vehicle purchased Mid April 2021May 2021- EGR cooler replaced-RecallNov 2021-TRR repair- RecallDec 2021- Transmission replaced-warranty replacementFeb 2022-check engine light- faulty cooling system computer setting. (Note I was Charged to have the vehicle diagnosised)Feb 2022- rattling under the vehicle (taking it in today 2/19/22 for a road test with the service advisor, again he is fantastic)Other things to note that were let’s just say “not good”. During the financing I was never asked for documents that verified my address. About 14 days later I get a certified mail asking for statements with my address. I called in spoke with a very nice woman and informed her that I had just moved and I was waiting for the billing to go through to provide those documents. She stated it was fine and to just get them to financing when they came in (about 2 weeks). Couple days later I get another certified mail stating that the loan is now void and to return the vehicle to the dealership immediately. Spoke to a gentleman there who stated if I can’t provide those docs he same day I will have to return the vehicle or they will send someone to come get it. This all happened around 4PM in the afternoon. I had to drive 30 miles to my home Wells Fargo branch to have them type a letter stating that that was the added resided at. Called back in at 4:45 PM to ask where to send it and everyone from financing was busy (they would pick up the phone and leave it off the hook, no lie) or went home. I scanned and emailed to documents and prayed to god that they didn’t come and take the vehicle. I spoke with an employee that works in financing for Sun road (the company selling the vehicle to me) and he told me it that they are required to have the address verification taken that the time of the signing of the loan. Basically someone didn’t do there job correctly and instead dealing with it the put it on Me, thw consumer.Other than Mike Brancato, my experience with service has been horrible. I called in to schedule see how much a 35, 000 mile check would be. They stated $1300. I called other ford dealerships and they stated that was not outrageous. They stated $200-$500 max. Needless to to say I took it somewhere else to get serviced.Overall this vehicle is great and beautiful but it does not work very well to say the least. I love to hike, backpack, camp and I thought get a crossover was good idea. CPO gave me some piece of mind, I thought.I sadly DO NOT RECOMMEND the dealership, service, or vehicles.
YeahThis recent visit was the worst experience I’ve had taking my vehicle in for services. The advisor that was assigned to me had no accountability and did not properly communicate with me regarding the status of my vehicle. My initial appointment was mishandled and I was asked to leave my vehicle with the service center until the following morning to be completed. However, my vehicle hadn’t been worked on until noon the following day and was not completed in the morning as promised but instead was done at 430pm. On top of that I was NEVER called throughout the day for any kind of updates, I had to physically go into the service center to be helped as nobody answered the phone when I called and waited on hold two separate times before coming down. After all of this I now have misbalanced tires causing my vehicle to shake when accelerating on the freeway. After all of the money I spent on this one service trip, the time wasted by the team taking care of my vehicle and the total lack of professionalism displayed by everybody that I interacted with, I could not in good conscience recommend that anybody I know go to this service center. My trust in the team has plummeted severely because of this experience. I will not be returning.
The quality of the service is good and the people are friendly. The downside is that I have had to wait an excessively long time for an oil change even when I had an appointment and said that I would wait there while the work was being done. This happened more than once when a 1 hour oil change took closer to 3 hours.
Steve was very helpful in making the overall buying experience a breeze. He helped out with all backend transactions of car buying and made the process seamless for me with me just signing a few documents and taking the car home. Also helped well with my trade in and test drive my special order.
You guys did absolutely nothing well. The customer service was rude when I was trying to coordinate with them because I work 2 jobs and I cannot be without a vehicle for too long so I wanted to see if you would have a part in stock so I wouldn’t have to take the vehicle in twice. The customer service cared so little they actually canceled my appointment. I stupidly rescheduled and then was told that they would not be able to address the items I need during my scheduled visit. So the appointment got rescheduled a 3rd time. I showed and they informed me that they had over booked and definitely would have to have my vehicle all day, but would not be addressing the repair if I dropped it off that day. They said if I brought it back tomorrow (on a Saturday) that they would be able to address the issue, plus a tune up. I did what they asked and guess what, they completely lied to me and only did the tune up and they kept the vehicle from open to close. You have the worst customer service I have ever seen. You only care about commission and up sell services. I’m so discussed that I even bought a vehicle from you. Since you keep send me a request to provide a review, here it is. If a person wants a ford the should go to mossy ford, not you. If their vehicle needs service they should go anywhere else.
Buying from Kearny Mesa Ford, during the challenging vehicle shortages in 2022, was a great experience. They were honest and fair about how they price the vehicles, and helped us locate and get the vehicle we wanted. The sales department: Michael, Fred & Ross were hands down the best I’ve worked with in over 25 years of car purchasing.
My sales agent Christina provided superb customer service. She was very helpful through the buying process and wasnt pushy like many car sales agents. I highly recommend working with Christina.
I just want to say I made an appointment and arrived on time and they took my vehicle right in with no hassles. Mr. Ben Miller was very professional and polite. I would consider him an asset to your company.
I had to have my car towed to the dealership as it wouldnt start. Adam,. my service advisor, was accommodating and patient. He kept me informed and got my car in and out in a very timely manner. It was my battery and I had a full service oil change completed. Ask for Adam. He is a rockstart.
After I did my first Baja Off Road trip, I hit the 7500+ miles, so I brought my Bronco to service at Kearny Mesa, customer service experience I would say that was pretty good (As Expected), now in regards to the service one of the WORST, my engine Air Filter was not even touched, I also found and screw driver on top of the engine....Really Really bad service....According to the Service Advisor they check EVERYTHING, probably he is right, so I dont know what happen with my car, I wonder how do they inspect someone else work before they deliver back the car to their customers.Really Disappointed...they dont even deserve 1 star but there is no way I can submit the review without at least 1star.
I would recommend using a different dealer! Not only were a lot of information and explanations erroneous but also they forgot to calcualte my down-payment in for the financing and entered the wrong car, to maybe force me to take their higher offer for financing?And independent of that, their first estimation for a $13.000 car ended up being $21.000 so $7.000 for random items! I checked after an the security system they try to sell me is worse around $500 and not $1500. And this system already screwed me over once!So my suggestions is to choose a different ford dealer or triple check everything they do! I honestly regret buying my car there!
If your looking for the Dealer in California?? Look no further than Kearny Mesa Ford. They delivered my 2022 Ford Bronco last week and the whole process was painless. The Sales staff and management are true Professionals and got me in and out. Highly recommended!!
The sales guy Tach was so knowledgeable. He answered all my questions. He helped me to get the financing approved, together with Eddie which is the best finance manager I have ever met. Tach even filled up my car with gas and got me Coke Zero (my favorite), only because I told him I didn’t have one yet.I will never buy a car in a different place… ever!!!
Bad day at the car repair. Car repair appointment was to perform a safety recall installation (i.e. replace front brake flexible hose). Arrived for the appointment @9:00am on time. Asked what time I would get the car back and the Service Advisor (SA) indicated it was a big job but they would still finish by 4PM (service close time) Replacing a brake hose is not a big job so this caused me to question the SA credibility and that I should check on status during the day. Contacted the SA @12PM and text response told all good and still on track for 4PM. Called @3:30PM to let SA know we were on our way and received a voicemail that they were running late and that it would be 4:30-4:45PM for completion. When I arrived @4PM and checked in SA indicated mechanic was having a tuff time installing the hose, was frustrated and needed to walk away for awhile to calm down (really, a tuff time installing a hose?). @5:15PM SA than said they didnt have enough mechanics to do the work (really, what will I hear next). At about 5:45 PM SA said car was done and they had inflated the tires like I had asked (tire inflation amount is automatically shown on dashboard). On my way leaving I checked the tire pressure, it was 18% low!!!. A very bad day at the car repair shop.
This is my 3rd trip here and everytime I come here they make a mistake causing me time. I do not know why they have an appointment system because it doesnt works. I took my car in for a scheduled appointment to get it serviced. When I got to the location they told me that they didnt have my appointment. The service provider had made an error and scheduled me for a time that had already passed when I was making my appointment. It took 3 and a half hours to get a oil change. I had my 2 year old with me and if they would of told me it was going to take over 3 hrs I would have left and came back another time. Overall I am done dealing with this Kia dealer and will be making an extra 30 minute drive to go to a more competent dealership.
I had an disappointing experience with the Kearny Mesa service Center.It’s been several weeks now, plenty of time for me to have forgotten, but I still shake my head at the way I was treated by one of the service writers; Lucas.I was there for scheduled service work. He was rude, condescending and dismissive…wouldn’t even make eye contact with me. Maybe he was having a bad day? But honestly there’s no excuse for treating another human being this way, not to mention a paying customer.Seeing the other one and two star reviews tells me that I’m not alone and it makes me wonder what the working conditions are for the folks at the service center. No one seemed happy.Bottom line, I won’t be back.
I paid over $100 for an oil change, and was given back a dirty car. They told me that they don’t like to wash cars after service because their equipment rips bumpers and antennas off of cars. If anyone is reading this that sells car wash equipment , please visit this dealership immediately, they are in desperate need of your services.
Salesman said too many false things. Into ‘bait and switch’ territory. Also they install a $500 Karr security system on ALL vehicles and expect you to pay $1595 for it, and insist they cant go lower on the alarm price. Tons of other markups too. Plenty of mistakes filling out paperwork and loan docs. Remember, the only fees in addition to the car cost you should pay are tax, reg, license, and some inexpensive certs. If they want more than that, just walk out.
Just took delivery of a vehicle Ive been waiting for since July 2020. Eric Bunch along with Shawn Collins, Manny, Alexsandrea and the entire KM Ford Team provided stellar service and communication throughout the process.As a long time multiple luxury car owner, this was truly a first class experience. Thanks Eric and Team!
I had an appointment. I showed up and the associate assigned to me was apparently on lunch break. I waited outside 10 minutes and then they assigned another associate to me and I was told it would be a 2 hour wait for 2 new tires and an oil change, despite there being only 2 people waiting inside.I waited 2 hours before I got an update on my car - my associate told me they had just finished the inspection. I okayd the quote and the associate told me hed try to get me out of there before they close at 5:00 PM - I had arrived at 1:30 PM. At 5:00 PM I went and asked where my car was. I was told they were finishing up and the vehicle would be done soon.Finally, at 5:15 PM, I was told my car was done. At this point, I had seen at least a dozen people who had arrived after me come and go, and none of them waited more than 90 minutes. I have no clue why my car took so long, or why vehicles were not being serviced in the order they arrived. I paid and then was told my car was already being brought around and to give my documents to the valet employee outside to get my keys. I did so and the valet employee told me he didnt have anyone available to get my car - I guess nobody was getting my car afterall. 10 minutes later they had finally driven my car around and I left, at 5:25 PM.Thats 4 hours for 2 new tires and an oil change. Absolutely ridiculous. I will not be coming back.
Oswin was super nice and helped me get my Ford Bronco. He made sure I was happy with everything even the color. Even when I thought I wouldnt be able to get my car he did everything in his hands and made it happen. Thank you Kearny Mesa Ford and Oswin
I scheduled my appointment at 8:30am for regular service. I bought my car from the Kearny Mesa Ford dealership. My husband also scheduled an appointment also same day but an hour later than mine. My husband’s car was finished before mine. I also had asked that my car be washed after the service. I was told it was broken. When my car was finished I heard that a Kia car was coming out of the wash. Then I asked about the Kia getting washed I was told they don’t wash fords anymore only the Kia vehicles. What the heck my husband and I spent $90,000 on my Ford Edge and my husband’s Ford Mustang in the last couple of years.
I took delivery of my F-150 Lightning on Saturday and I will say this is one of the best experiences I’ve had purchasing a vehicle. I have purchased several Fords bouncing around dealer to dealer but I think I have found one that will do what they say they will do. My order was handled by Alexsandrea, Erick and Noah. Any issues that came up during the process were handled immediately and I was kept informed every step of the way.Do yourself a favor and at least step into the dealer to see what they can do for you, especially during these times where everyone wants to charge you more than the MSRP.My F-150 Lightning Order was promised at MSRP and I was given MSRP. Thank you Kearny Mesa Ford!
Kearny Mesa Ford Service Department gets the job done. Humberto, my service rep is great. He is responsive, honest, does what he says he is going to do and is really easy to work with.
Fantastic experience, speed, and customer service. Normally dont like dealer service centers, but our service advisor Van has changed my mind about that. Happy to use them again. THANKS VAN!!!!
Easy access to service department, friendly staff, has well stocked waiting area with seating and drinks if you have to wait. If you chose to leave they will call or text you when your vehicle is ready. It is my preferred ford dealership in the area.
The manager is a bald man with a bad smell of cigarettes, smells bad when talking, he wants me to pay the karr alarm fee, more than 1000 dollars, but the price of the car I see does not include this fee, I dont Hope to pay the karr alarm fee, he said this is a must, it feels like compulsory consumption, he said I wont sell the car to me if I dont install it, then turned and left, very rude and uncultivated, very poor car buying experience. Not recommended to go Buy a car here. Because I am worried that if there is a problem with the car I bought, I am worried that they will treat me in such a rude and unreasonable way. I was worried that they treated me in such a rude and unreasonable way. So I dont recommend going here to buy a car.
ALICIA was my service advisor and she was nothing less than OUTSTANDING. I reside in Las Vegas and my Son lost his key and his car was towed to your dealership. I call ALICIA at 730am too get the ball rolling and through just 1 phone call and then emails. She assured me the problem would be solved in a few hours. So I drove from Las Vegas to Poway. When I arrived the car was ready as promised by ALICIA. I cant express how grateful and fully satisfied I was by her efforts and great CUSTOMER SERVICE. I would highly recommend this Service Advisor to any and all. Please know you have a diamond in the rough with this LADY. Thanks Chuck Woodruff
I never came for service before. My skid plate had come off and my brake light was out. Minor items but my service advisor Mike was candid about time and cost. Im always leery of going to a dealership. Time in and out and cost were less than expected. Kudos KMF. It was worth it. Ill be back.
I had a great experience at Kearny Mesa Ford. Staff was efficient and did not try to upsell me. The staff I worked with understood my budget and driving needs. I love my new car!
The staff was very friendly and reliable. they did a great job. Wesley the sales rep was awesome. I purchased a 2017 Ford flex limited, the car was certified pretty owned. i live in fontana so I drove 113 miles to the dealer. However after the process we left with the car around 2:15 pm. I went to the gas station to fill up the other car we road in and the left. Made it 26 miles from the dealership and the car started sputtering and check engine light flashing it was 3:02pm. I pulled over right away and shut it off and called the sales rep Wesley. He was very helpful and gave me number for ford road side assistance. after that I tried to start it back up and it wouldnt start at all, so called ford roadside and they issued a tow truck, however the truck never showed up so I called the dispatch for the tow company and they said it will be another hour before anyone gets there she was extremely rude (I have already been waiting a hour in the middle of the heat wave.) so called ford roadside and told them what happen they issued another tow company. In the mean time 3 highway patrols and 2 roadside tow trucks that work for chp showed up to check on us. I told them ford roadside issued a truck, one of the highway patrol came twice. The 2nd tow truck that was issued never showed up either, so after waiting for 3 hours it is now 6:15 pm. the chp roadside and the chp officer that came a for a second time showed up again and the were amazed that we were still sitting there after 3 hours, they called for a tow truck and it showed up in 5 minutes. imagine that. after a little back and forth I was able to get the dispatch for the tow company to stop fighting with me (mind you this tow company that showed up was the first company that ford roadside issued to come out and told me it would be another hour before they arrive), and to allow the dealership to call and pay for the tow. 4 hours later we showed up back to the dealer with the car when i was only 30 minutes down the road from the dealer. i arrived at the dealer at 11:30am and didnt get back home til 10pm at night and with no car. was happy when I left not happy when I got home cause I had no car. I kept my cool for the most part but thankfully we didnt have the kids with us because then my cool would have been gone. I sat on the side of the freeway longer then it took to drive away with the car that made it 26 miles. Great staff there just a unhappy customer with no car.
Adam Cazimero was absolutely perfect at his customer service and availability to service my 2021 ford explorer. He is very knowledge and pays special attention to my needs at the service department. 10 out of 10.
Horrible!!!!!1) the advisor took forever to get the warrenty claim details (5 solid days and didnt answer my calls and text untill the end of business day)2) the anticipated wait time was round 3 months (took my car to other service center as they kept saying they were behind their work, which is okay to)3) while I was trying to get my car towed to other service center, they had a mini van on the way and took forever to move it and I got charged extra 60$ by towing company
I called in the morning and specifically asked them if they have any Ford Bronco available for test drive, they said yes and even they set an appointment at 7PM! I drove for 20 minutes and they told me the car has 9k$ mark-up and they only let me do a drive test if i commit to buy the car!! Basically they didnt let me drive the car. THE WORST customer service! And rude agents!
John Yoshida definitely makes you feel comfortable. Not too aggressive, laid back, knows his stuff. Definitely coming back again if I continue with Ford.
The communication was great from Alisha….I dropped my truck off the night before for the early bird convenience…. Got a phone call early afternoon saying the truck was ready“Easy peasy”
Came in at 9 for service. Was told it would be ready between 1-2. No updates from service rep until I asked a full hour after the estimated latest time. At 3 he said it would be 20 more minutes. He said he would call me “momentarily” - 40 minutes later, still waiting. Jesus needs to be taught some communication skills. At this point, I am not sure I will go back. I’ve been a customer since I moved to SD. So frustrating that no supervisor ever acknowledged the situation.UPDATE: went back for service today 7/27/22 and had a much better experience. Tim and Jeff were my service advisors- they kept me updated on the progress and I was done in 3 hours. I came prepared to work remotely- that helped a lot to pass the time.Thank-you Kearny Mesa Ford!
I purchased a new Ford F150 XLT from Dustin and Kearny Mesa Ford while I was deployed overseas.Not only was the sales process professional, transparent, and straight forward, but their price was the most competitive I could find on the exact vehicle I was looking for.Dustin and the team worked with me on some unique requirements required to close on the purchase - notably a power of attorney and the routing of documents from overseas. They definititely went above and beyond expectations and I greatly appreciate their assistance.When my wife came in to finalize paperwork and pick up the truck, Kearny Mesa Ford was well prepared and experience was as efficient as possible.Overall, the buying experience with Dustin and Kearny Mesa Ford was outstanding and I highly recommend this group for an honest and straightforward transaction.Thanks!
Great dealership, outstanding service and sales crew.Dennis was super helpful and friendly, helping get our son in his first car.10/10 will be going back to this dealership for new cars for both my wife and I.
Make sure they have the parts before you take your car there for a recall fix. Also, prepare for terrible service from your service advisor.
I leased a Mustang Mach E in March and had my first service experience just before Christmas. Jesus Valenzuela was my service advisor. He did a fantastic job as did the techs that worked on my vehicle. Considering it was 2 days before Christmas, I was very pleased with how quickly the car was serviced and returned to me. My only suggestion is to outfit your valet folks with better masks.
Finally after 555 days, the BIG B has arrived-A BIG shout and Thank YOU to Kearny Mesa Ford for HONORING the MSRP promise. In and out in 1.5 hours picking up the vehicle with all formalities completed, even matching my Credit unions offer for APR on financing. Thank you to ERIC BUNCH and MEMO MOLINA - Now cant wait to get my Lightening F150 as soon .
The workmanship on my vehicle was satisfactory, however the customer service is unsatisfactory. I requested four items to diagnose and received quotes back on all four. I declined two and accepted two. The problem is I was not told there was a $199 charge to look at each request, so I unknowingly paid $398 for them to tell me what I already knew. I expected pros to do better. Perry Ford in Poway is where Im taking my business.
After 500 miles on a 3000 mile journey my truck broke down Friday night near this Ford dealership and I took it in Saturday morning hoping to get service. Not only did they get my truck running, they called in a tech on his day off with expertise in this repair type and they had me in and out before noon on Saturday so that I could get back on the road and reach my Christmas destination. These guys are great!
I understand the current market of trying to find electric vehicles and I’m giving this dealership the 3 stars for not marking up the Mach-E (even though there’s a non-negotiable $2500 dealer add on). But we had a very poor experience in where the salesman could not even explain the offer he was giving to us. All he could say was that here’s the offer and what you’ll pay per month, it is what it is. No explanation at all on what I was paying and how they even calculated it to that amount. It was sold while we were working out a deal, which Is understandable when there’s only one on the lot. Honestly believe they were just stalling to see which buyer will take whatever deal they put on the table. It was a very dodgy and poor experience overall.
My service manager, Mike Rogers, did everything he could to ensure that everything was done to my satisfaction. Great experience!
After having a bad experience at another Ford dealership I went to see John Yoshida at Kearney Mesa Ford. Good choice! John got me set up with an order for the new F-150 pickup I wanted. When the truck arrived John was great help in getting through the purchase paperwork in record time. All done under COVID control/prevention procedures. I can recommend John Yoshida and Kearny Mesa Ford with confidence.
My friend and I were looking for a F-150, we parked literally right in front of a group of sales people, not one said hi or greeted us. Walked around the lot for a few minutes, then the show room and finally got help after 10+ minutes. Salesman took us to the back lot but in the meantime focused on talking to everyone else, would ask us a question then start calling someone etc. Needless to say probably going elsewhere.
So to start off I just wanna say I had the best experience with Mr. Mike “Tyson” lol. He made car buying and honestly choose very easy and what I mostly felt comfortable he wasn’t pushy at all like other car sells men/women. I would highly recommend people to go with him especially if its your first time buying a brand new car. He goes the extra mile to help!!
Friendliest and most honest dealership we have ever worked with. Mike Tahbaz and Truman Berg were awesome and made buying a car a lot more stress free and less time consuming than expected. We highly recommend them!
Mike was very welcoming and helpful. I brought my family in; my two young daughters and boyfriend. Mike was very attentive to our needs. However, my overall experience was horrible. Ramon the manager was alright he was very informative but made the experience feel uneasy, rushed and pressured. Then I was referred over to the finance person. The short little man in this department was rude. His customer service was horrible. He kept slamming the keys on his keyboard in frustration because we were not “sold” on the offer. He even went as far as saying the cars “were flying off the lot” which was funny because Mike had just stated it was a “slow day for them”. He then said he’d give us 5 minutes to think about it. That’s when I realized it was time to go. Definitely not the place to come if you are looking for a calm and non-pressured car buying experience. Avoid this place. Would not recommend to family nor friends.
Kearney Mesa Ford doesnt appreciate customers from out of San Diego county nor has any integrity.I found a 2022 Ford Maverick online and reached out to confirm availability. After receiving their price quote I agreed to it 100% without any negotiation. I only asked if it could be delivered to me as logistically it would be challenging. I did however say that I would figure it out if otherwise not the case. Ive made prior purchases basically online for 2 other vehicles which where some distance and in Los Angeles county where traffic is much more horrendous than Orange County or San Diego traffic.I was provided a link to apply to Fords site and this page asked which dealer was I going to go with which of course was Kearney Mesa Ford. Seconds after the submission the site said I was approved and to provide the reference number to the dealership which I did immediately.About an hour later I was told to fill out another online application but from Kearney Mesas website because they cant get the initial one from Ford. I applied immediately and texted that it was good to go. Literally minutes later Im being told that someone else is looking at the vehicle and if they dont proceed with the purchase it would be mine. I can say being upset is an understatement but I kept it cool and professional as getting angry gets no one anywhere.I called and spoke to the manager in which I was told I was given the wrong application and that the owner prefers to sell to San Diego residents. I was promised that the next vehicle would be mine which I know is a false promise as inventory of Mavericks and especially hybrids are going to be very challenging to acquire. And dont forget I was told SD folks get priorities so why would I be in line for another vehicle?I basically wasted my time and effort and now have 2 credit inquiries on my credit reports.Thank you...not!
Great experience with reserving, ordering, and taking delivery of my new 2022 Ford Maverick last week. The whole process started back in late June and the sales team (Dan, Oswin, and Eric) did a great job of keeping me up to date through the process of scheduling, building, delivery and addressing my questions or concerns anytime. Very excited when Dan called me to say it was being offloaded from the carrier truck Friday! Top notch dealership and know where well be going when it is time for my wife to upgrade as well. Thank you!
The team at Kearny Mesa Ford provided an outstanding sales experience. Jinnel providing all of the information that we needed to make a well informed purchase, presented us with all of the options for purchase and leasing, and then worked with Eddie in finance to ensure that we saw the benefit of the Ford Platinum plan. I have purchased many cars from several dealerships, this was the easiest, fastest, and least confusing process that I have ever had. Many thanks to the team at Kearny Mesa Ford!
Just picked up my 2022 Ford Maverick from Kearny Mesa Ford. This is the second vehicle I’ve bought from them & the entire experience was as good as I could ask for. I put in the reservation online back in July & was immediately contacted by John Y. one of the salesman there. John & I were in constant communication throughout the waiting period & the delivery was as quick and painless as buying a car could get. I would recommend this dealership to anyone in the market for a new Ford or Kia!
Kearney Mesa Ford/Kia has been our go to dealership since we have owned our Kia. We now also own a Ford and take that to them as well. There repair costs have been no more than what you find at a non-dealer facility so far and the repairs/service has been perfect to date. We have had outstanding service advisors who keep us in the loop on everything. We will continue to use them for our vehicles service and repairs.
Great place to take your vehicle in for service. Easy to schedule appointment thru text. My service advisor, Alisha, is awesome!She keeps me informed about my truck and always responds in a timely manner to my texts.
My service advisor Jillian as well as the rest of the service crew were exceptional and very attentive. The mechanics serviced my vehicle same day so the process was painless. 100% Quality Service!
Hands-down the worst experience I’ve ever had at a Ford dealership. Nobody ever called me to let me know my car was finished. Had to call three times to finally get an answer after they’ve had the vehicle for two days. Paid for the Works package and the oil is not to the full mark wiper fluid was not filled it’s completely empty which makes me question what they actually did. Took the car in for a problem with the motor shutting off and spent over $800 and it is still doing the exact same thing. At the first light after leaving the dealership it died on me. They supposedly serviced my battery too but they just sprayed over the corrosion with corrosion preventer. Greasy handprints all over the drivers door and all over my trunk lid and a terrible smell inside the vehicle, my wife and I were looking around under the seats to see if there was somebody’s lunch under there. Service writer and service manager had every excuse in the book and just wanted to tell me about all the great things they did do but nobody ever offered anything other than a free one day rental car if I bring it back so I could spend more money to try and figure out what’s wrong with it. I’m going back to Penske Ford in La Mesa never had these issues there.
I traded in my 2016 Ford Explorer and bought a brand new 2021 Ford Ranger XLT and could not be happier. I love this truck. I got a great Deal. My salesman Mike T was awesome. I got alot for my trade in so I could not complain. I was in and out of there in 2 hours. Thank you again to Mike T and the General Sales Manager. You guys are Awesome!!
I had an emergency when I was out of town and the alternator went out on my Ford Explorer. I was able to make it to Kearny Mesa Ford, and they were able to get me out the next day (mid-day). They were extremely busy but my Service Advisor, Michael Rogers, was the best. He didnt promise me anything, but worked with the Service Staff to get my vehicle repaired as quickly as possible. He was very patient and kept me up to date on the progress. I cant say enough good things about Michael and Kearny Mesa Ford. I highly recommend them!
From Eric, the Internet Sales Director to Pam, the Sales Associate, to Manny in Finance, everyone was a total professional. The best car buying experience we have ever had. This is how 5 Star service should be measured. We would gladly do business with KM Ford again!
Service Advisors are incredibly hard to get ahold of. When you are there getting your car serviced, they are really friendly, but after you leave, it’s so hard to get ahold of them and to experience the same level of customer service over the phone. Not a single time that I called my service advisor, did he answer. I would then call the direct line, express to one of the other service advisors that I was trying to get ahold of my service advisor, and they would just continue transferring me to him, and still, no answer. Texting seemed to work a bit better, but still not the level of customer service which you would expect from a dealership. I also was given an incorrect estimate, which was not clarified until I picked up my car. Also, I was the one who had to call and check in to see if my car was ready to pick up, instead of them calling me to let me know that it was ready to go. After dropping almost $3,500 on needed repairs and service on my Ford Focus, I am sad to say that I will likely be looking for a different place with better customer service to make future repairs.
Registered my F150 1 week prior to my appointment to complete recall work. The recall work should have taken 1 day. Later that day I received a call from my service advisor the part won’t be received for at least 2 more days?? Why?To make a long story short it took a week to get my truck back. There was no offer of a rental car as this was a factory recall, I was lucky as I was able to use my daughter’s car. However, this did put us in a bind several times. There was no offer of a discount for future services etc. I will think long and hard prior to go back.
I had never been to Kearny Mesa Fords Service Department, but had decided to change from my former dealerships service department. When I arrived, I didnt even have to go inside to the service desk. I was greeted at my car by Rons friendly face and demeanor, who took my basic info - mileage, VIN, License Plate number and what services I wanted. Then came my assigned Service Advisor - Jesus Valenzuela. We discussed the services I made the appointment for and I explained which services I had already had done at the 100K, and we laughed as I told him I was worried about there not being anything in the cars manual service intervals about WHEN to change the timing belt, just checking the transmission fluid dip stick. I told Jesus that I had called the Service Department the day before my appointment with this concern and one of the other Service Advisors said Your 2016 Ford Fusion Hybrid does not HAVE a timing belt, but rather a chain that NEVER needs to be replaces; so thats one less thing for you to worry about - in his very reassuring voice. My mind was immediately put at ease. Before I left, Jesus gave me his card and let me know that he would text me when my car was done - and he did, in just the time all of the services we agreed upon were completed. I only sat in the Customer Lounge briefly while waiting for my ride, but I found it very comfortable, spacious and well-designed. The service, from the time I initially arrived at Kearny Mesa Ford until I arrived back to pick up my car, was spectacular. Were not usually happy when we reach the Cashier, but even she was so friendly and helpful that she made paying seem painless. And what can I say? My visit ended with a Service Valet, who greeted me with a genuine smile as he handed me my keys and showed me where to find my car. This is where you should go if you want stress-free car servicing.
Every employee with whom I had contact wasfriendly, extremely helpful, and accommodating.Couldn’t be more pleased with the excellent customerservice provided and especially want to recognize myservice advisor, Tim La Fuze. He is attentive to my needs, listens and follows thorough, above and beyond. He should be rewarded for his kindness snd professionalism.Thank you!Gayle Grossman
Great experience with Kearny Mesa Ford. They are professional and know what they are doing when it comes to your vehicle. If you need to take your truck in to the dealer definitely take it in to them.
David Garita in sales is awesome. Not pushy at all and deals in a straightforward manner.
I needed to replace my 15 year old car, contacted these folks on-line, next thing I know Im dealing with Kelly Waggoner, Internet Sales Manager. She was SPECTACULAR. Got a great deal and they went out of their way to correct an issue I had with the old car (proof of ownership). Thanks to her Im now the proud owner of a 2020 Kia Rio Hatchback.
Kearny Mesa was great during our car buying experience. Everyone we talked to was upbeat and very helpful. Overall excellent customer service and friendly all around. However there was a drawback. After we bought the car we had to drop it off for a few days at the dealership as planned during the purchase. We assumed that we would get a vehicle to borrow that is somewhat equivalent in size. Instead we went from a full size SUV that was just purchased for over $70,000 to a voucher for $26/day rental (lowest price car) that didnt even fit the family inside. The shuttle and then wait in line again at Enterprise was also a pain. We tried to pay extra at Enterprise to get an SUV and they had nothing available. My wife and I really felt disappointed in this. We purchased a complete maintenance program for the vehicle but I will not be taking our new vehicle in for service to be given a tiny vehicle we are not comfortable and able to use. We will most likely not return to Kearny Mesa for our maintenance due to this. In the past with the previous dealer (different car company) we have been given much more appropriate borrow vehicles and it was easy and seamless. I would love to give Kearny Mesa a five star, but I feel I am pushing on even a 4 star due to this procedure and the fact this will keep us from returning to Kearny Mesa. Again, all of the people we worked with were 5 star.
Fleet Service guys were awesome. I made an appt on the app and it didnt get to them. They fit my service in on the same day anyway, even though they were booked. The Van service was over due, I was taking a long road trip to a remote solar job and didnt want to wait until I got back for the service work to be done.Really glad I bought the Transit at Kearny Mesa Ford and have them for servicing our San Diego Solar Van Fleet. Ask for Wesley if looking for a Transit van he gave us a great deal.Dirk
Several things about Kearny Ford, first their web site used to schedule appointments does not function adequately, the reason for visit/add service box does not work. I explicitly requested a transmission fluid exchange in the add service box, because it is not listed as a service on their web site and when checking in for my 9:45 am appointment, after a 20 min wait, the person checking me in did not have it listed as a service. I was then told that Kearny Mesa Ford may not be able to perform that service due to employees out sick and that if I left my vehicle, they would not guaranty they could change the transmission fluid in 6 hours or by the end of the day. I also requested an oil change and to be advised on the rear brakes, in total about a $1,000 dollar day for Kearny Meas Ford. After that brief discussion with my service advisor, and his noncommitment to completing my vehicle I was advised by him to take my vehicle elsewhere, to Gosch Ford or Perry, which I did. Secondly, this is not the first time I have experienced this type of treatment from Kearny Mesa Ford, but I will be the last time.
Leased a new Stinger GT from this dealer. My sales rep Ashton was more than accommodating, and gave me his personal insight from owning a similarly outfitted Stinger GT1. If Kia comes out with a new performance vehicle, Ill definitely come back here!
I want toThank I think his name was Steven or Michael . He went above and beyond . Please forgive me I’m bad with names . I will recommend people to go see him at ford and Kia in Kearny mesa. He made it happen for me to get my dream vehicle .
RV wasnt cleaned and ready for me when I arrived to pick it up, they had to take it from the people that were cleaning it and they never finished it they didnt even clean the carpet. They had a month to get it ready for when I arrived to pick it up. I told them I was paying with a cashiers check and the bank was closed because they booked my appt to pick it up so late. So, they ran my credit and acted like I was financing it, which then put a hard hit on my credit. Then they said they put half a tank of gas and they only gave me a quarter tank of gas. It was so late leaving the dealership they where waiting at the gates for us to drive away. As soon as we drove away the AC vent fell off and it was broken. Not very happy with them at all. I forgot to mention I drove 180 miles to pick it up one way. But, James who showed me everything in the RV was great.
Everyone is very nice. Service is prompt. I love my new Mach E. I am having problems with the car charging at home. We are working on that. I do not like that I have to rent a car. It is not right that I have to be shuttled to Enterprise, after waiting for the shuttle for over 30 minutes, even though I had an appointment. Then the car was dented and scratched all over and smelled terribly of smoke. This is at the time when I had less than 1000 miles on my car...
Service department needs to get on the same page as Ford Motor Company. There is absolutely no reason a dealership should be making a customer just through hoops to get work done that was promised, in writing. Adam (service adviser) had a bad attitude throughout the entire experience.I had to open a ticket with Ford Customer Service to get the service advisor to cover the rental car as the dealership was not prepared to cover it for the full time even though I had a direct letter from FoMoCo stating that it would be.I received my car back from them, after having been there for 12 days to get the windshield and roof re-applied with new adhesive, with a brand new pressure ding near my EV charge port from their carelessness. The vehicle was dirty with grease paint still on the windshield and their trash left inside the car with a layer of dirt accumulated under the frunk and on my personal items.I will no longer be going out of my way to bring any of my vehicles to this location for service. Time to find a new dealership.
Great experience, sale person was very knowledgeable. Great place to buy your next vehicle
Great service, knowledgeable sales and streamlined financing that gets you in and out with exactly what you want. Big Thank you to Don Smith
They do not answer your calls, if you have doubts about the guarantees of your car they do not clarify them for you and they just ignore you. If you like good customer service, I do not recommend that you buy any FORD car!
Alicia was great at helping me stay in my budget as well making sure answer my questions as truthfully as possible.
This was our 3rd vehicle we purchased from Kearny Mesa ford.Don our sales representative listen to what we wanted and didn’t try and push us into anther vehicle. The whole experience was great and if we are in the market or know someone who is in the market for a vehicle this will be the first place I send them. Over a great dealership
Tim the Service the Advisor was great keep me posted on the status of my truck. The lobby and restroom were clean. I drive past 2 Ford dealership to get to Pearson Ford why do ? Cause its worth the service here. Ever need a new or use vehicle come see Dennis
Anthony Lacey is the man you want to see. I was reffered to this place by my niece who bought her Kia Optima here 3 years ago and has referred 4 other family members who also purchased cars here. Thanks Anthony!
My experience in purchasing a vehicle at Kearny Ford was Outstanding from locating the vehicle I needed to the signing of the contract. John Yoshida made this process to easy. He communicated with me via text, email and phone throughout. He is an assist to your company. We are so pleased to have had him at the helm of this process. In future purchases I will seek out his services because I know that we will be treated like VIP.
Definitely trust these guys.You should definitely ask for Josh in the service department. Really nice guy and didnt try to gouge me for more money. Also he recommended alternative options to fix my car so I could stay in budget.
Great customer service I was helped by this guy named ALI he help me get the car I wanted while making sure nobody else got to it first.. this place is preety cool
I always let them service my truck since it was new.I trust them to keep it in the best condition. I feel it’s worth the investment to let the experts do their job.The scheduling was great and it was done on time. Thanks again
Adam keeps me coming back to this location Everytime my car needs service! Super understanding and efficient! Thank you as always, Adam!
From beginning to end Kearny Mesa Ford lived up to all my expectations. Eric was a key in me moving my reservation to Kearny Mesa Ford and he was dedicated to keeping me informed of all the steps I needed to make. Mike Croom was professional and worked hard to make the buying experience a pleasant one by taking extra time with us taking pictures. Michelle in finance was the one that sealed the deal in making me a life long customer of Kearny Mesa Ford. Buying the most sought after vehicle has put me in a unique position because there is not a day goes by someone asks me about my Bronco but they also want to know how my buying experience was through Kearny Mesa Ford - I tell them if your going to buy a Ford you would be a fool not to go check them out first -- this is no joke nor I am affiliated with anyone at Kearny Mesa Ford. This is an honest review and comment at the whole buying experience that I am always happy to tell anyone who will listen.
If I could give 10 stars I would Julian went above and beyond with me and made my experience with ford amazing as always!! I seriously can’t thank her enough took care of me completely and made the trip to Kearny Mesa worth it!Thank you again!!! ❤️
Working with Eric and Fred at Kearny Mesa Ford was the easiest purchase experience I have ever had. If you need a new vehicle, go see these guys. They work hard for you and get you the best deal possible. I love my new Bronco and purchasing it at Kearney Mesa Ford made me love my Bronco even more.
My wife and I (age 76) were on a day-trip in our Pleasure-way Class B RV when we experienced a power loss and noise which we thought was in the rear. We immediately exited the freeway and drove to Kearny Mesa Ford (KMF). We were greeted by a young man, who like Humberto Lopez your Service Advisor, were very concerned, polite and professional. Mr. Lopez informed us that it would be three days before he could have a mechanic diagnose the problem and subsequently called Enterprise Rental Car for us, and gave us your cost for the rental car ($35).Enterprise was at your dealership within minutes, helped us remove seven bags of items and drove us to their facility to pick a vehicle, which we returned later that day.Subsequently, you replaced an engine coil, 8 spark plugs, a windshield wiper, frontend bushing, tie rods, etc., and tightened leaking radiator hoses. We got our RV back in about a week.THANK YOU KM Ford, everyone from your greeter to your cashier treated us very professionally, were concerned about our well being and although we left about $ 400.00 worth of items in our RV, NOT ONE ITEM was missing when you returned our RV! You have ALL my future business.
Don made my first car buying experience nothing short of amazing. Answered all my questions and helped me through through the whole process. Big shoutout to Don for the help and new car
This is my experience at the service department;My check engine light came on in my car so I took my car to Orileys for a freeOBD2 OBD II Car Diagnostic Scanner Engine Code Reader. It said evaporative emission system leak detected (very small leak). So I asked the clerk at Orileys if I should take it to a Mechanic. He said no they will soak you. He said take it to a smog place. So I took it to Pearson Ford. They gave me a $900 estimate to fix it. I thought that was way to high. So I took it to a friendly mechanic. The problem was a loose gas cap. Check engine light went off. No charge! Can you believe that? What have you to say for yourself Pearson Ford?Then the owner respondedHello Mr. Paris, thank you for sending your review. We read the notes and wanted to share that the gas cap on your vehicle was tested, and passed its pressure test. Simply tightening the gas cap can not turn off the check engine light on the car, it would have to be turned off using a diagnostic tool. If the light was simply turned off with the tool, the system will continue to run diagnostics again, and when it sees the evaporative system leak, the light will turn back on. We will hold onto the special order part for you to adequately drive the vehicle so that we can prepare for the repair to be performed. Until them, please let us know if we can be of any help.Thank you Mr Owner for you response. If what you say is true than you sold me a certified used car with this defect. I havent driven it 600 miles yet! Do the honest thing and fix my car.I dont believe for a moment that what you say is true. I think what happened is I failed to tighten the gas cap properly. I will now for sure as time goes by. I dont even believe that the owner is responding to this review. I think it is someone else. If it is truly you Mr Owner contact me and ask me to come in and meet you.
Received my Bronco through Kearny Mesa Ford and it was a great experience. I initially was sending the Bronco to my home of residence in Texas but after speaking with Eric decided to transfer it to Kearny Mesa Ford. Eric communicated very frequently throughout the process and teamed me up with Jinnel for the final stages. Jinnel was awesome and flexible with my schedule when scheduling the pick up of the truck. The entire process was smooth and I anticipate purchasing my future vehicles through Kearny Mesa Ford. Awesome team, keep up the good work!!
Do not purchase a car or have any service performed at this dealership! Horrible customer service - I scheduled service for recalls on my 2017 Kia Niro - had to wait over a month for the appointment and then when I arrived on the day scheduled they informed me that they did not have the parts necessary to do the recall work and I would have to make another appt. I made another appt and then tried to reach them several times via phone and no one picked up. When I arrived for the second appointment I was greeted by a snooty woman service rep.When I received the paperwork on recommended service several items recommended as needed were just recently replaced in the last several months i.e. windshield wipers and cabin air filter. So I question whether any other recommended service was actually needed!Bottom line they are happy to take your money if you want to purchase a car, but after that you are on your own.
I have been happy with my F150, it is a great product. The customer service has been going slowly down hill, to the point where I am going to move forward with a Rivian truck. I was excited about the F150-lightning but the lack of knowledge and, quite frankly excitement, has directed me to another US Manufacturer (Rivian).In regards to service:1) Communication is key, if I have to leave a vehicle let me know in advance that it is a possibility.2) Communication is key, be available to discuss a decision or to address your own request for a response when you leave a message. Im responsible and return calls within 5-15 minutes, I expect the same in return.3) Communication is key, if Ford service team members dont know about new or future products there should be a process in place where they can direct them to someone who does.4) Im still a Ford fan, In 10 years of service I have only had to return once because of an issue that wasnt addressed, the mechanics are fantastic.
Adam C. is awesome! He explained everything to me and even let me know an estimate of the problems that needed to be fixed. We had phone service trouble and he was able to email me updates and when I would be able to pick up my car once it was finished. Staff were all polite and took great care of my car while it stayed overnight. Thank you for the great service Adam!
Car service is fine, But the fact that they dont give you a complimentary car wash is rather disappointing. That may sound entitled, but every other dealership Ive dealt with in the past has at least given the outside a quick wash.
If I could leave zero stars I would. When you’re there in person they’re super nice, but it seems like it’s a fake nice because once you leave they don’t answer calls, they’re extremely rude, and they have zero customer service. I bought a brand new Explorer from them the very next day ended up in the shop and it’s been a week since then and I have yet to hear anything. I was told it should I be ready on Wednesday and it is not and I haven’t even gotten a single update? They refuse to answer my calls or call me back. I will never use them for anything again.
Purchased a Mustang Mach E. Salesman was courteous, kept us up to date on our order status and thoroughly checked out the car before delivery. He also went through the basic process for setting up our Fordpass account and phone as a key. The finance manager did the usual sales pitch for the dealer add ons but wasnt over aggressive when we declined the add ons. The over all purchasing experience was pleasant.
This place is absolutely amazing! I took my f550 in for engine problems and my service advisor Humberto took great care of my situation. They fixed my truck right the first time and i am completely satisfied with the professionalism of Humberto and his team at Kearny Mesa Ford. I will be using this dealership EXCLUSIVELY since they are the best in my opinion.
Came in for the full service and check up before a road trip. Some how the 99 point inspection did not find a major coolant leak and we broke down on day 2 of the trip. Staff did not see invested in fully servicing my car and I had to ask several times to receive a copy of the inspection report, and remind more than one person I wanted a full service rather than an oil change. Somehow the inspection cost $200 to not find a major problem.
Ford service department is great! While I’m completely unhappy with my brand new 2020 Explorer purchased in January with 80 miles on it, I was really impressed with my service advisor Megan the 5 times I brought it in over a 3 month span. Megan was amazing throughout the whole frustrating situation and turned my lemon car experience into lemonade. Really great lady to work with! Highly recommend their service department, it’s like a welloiled machine over there. Too bad I can’t say the same for my new car!
This Saturday, I took my SUV to be serviced. My service advisor Megan Michalski was easy to relate with, sincere, and genuinely cares about providing the best service possible. I explained I did not have an appointment and had a tight timeline as I wanted to wait for my vehicle if possible, and Megan made it seem like it was no big deal. Megan said she would do everything in her power to get me out of there right away.Additionally, When Megan reviewed the mechanics additional service recommendations, I felt zero pressure from Megan to have the work done. Megans focus was on service and not selling, and I greatly appreciate that.In the end, I had my vehicle serviced in a minimal amount of time, and I had time left to spare. Thanks again, Megan! I look forward to seeing you in 5,000 miles.
Absolutely amazing! Every time Ive gone this time I ended up with a brand new Kia soul
Horrible online leasing customer service. Once they have your contract, they couldnt care less for your business.Have not been provided the services that were initially agreed to as part of the lease.I enjoy Ford products, however, this experience has made me evaluate other name brand cars.
Great people to work with, just they said they would cover the rental car and it took 2 days to perform work instead of one that was the original time frame. We got charged second day on rental that dealer said they would cover and one of the items we went in for our backup camera that only works half the time since it was BRAND NEW worked when we left the dealer but next day it wasnt working again. FORD is well aware of this problem with their NEW Explorers having problems with the cameras and the only solution so far is just update the software........well that doesnt work! I just would like to have a $65,000 vehicle that actually has a working backup camera! Our $33,000 SUBARU backup camera works without any problems, I just want it fixed, I understand this is not necessarily the fault of Kearny Mesa Ford but it would be nice if the camera connections and camera were maybe tested and someone with Ford find the issue that most of the 2020 Ford explorers have a problem with.
Kearney Mesa Ford has been my service provider for many years. Staff is friendly and never over promise and not deliver. Its time to start looking at who hire these awesome people to work in the service department!! Kutos to them for sure. I give a 5 star rating!!!
Finally got almost 10,000 miles on my new Ranger and took it in for my second service. The appointment process was painless and Kearny Mesa Ford quickly found a time that worked with my crazy work-from-home schedule. When I arrived, I was greeted by Jillian Minch who was extremely courteous and knowledgeable, including information on a tail light recall. It made my service appointment very pleasant. Shortly after, I received an email which included a walk around my truck to verify condition. I assume this was to ensure that the truck was returned to me exactly as it was. It seems that they really care about the vehicles they service. When my truck was finished, i recieved another email, and when I saw Jillian again, she described the service that was required and was again courteous and pleasant. Made my day - and I dont have to think about service for another 5000 miles. Great experience.
My F150 runs great after a water pump replacement…happy to hear that my parts and workmanship are under warranty for the next 6 months since having it done at the dealership. I’m still a firm believer of having a Ford technician, with genuine Ford parts, the best way to keep your vehicle in tip-top shape. My Service Advisor, Adam Cazimero, kept me up to date of all aspects of the repair and gave great recommendations of what to do next for any upgrades and/or maintenance needed for my specific model truck. Will continue to do business with Adam and Kearny Mesa Ford.
We leased a Ford and decided to switch car dealership towards the end of the lease. The new dealership sent a check to pay off the car within 3 days of our purchase. Ford returned the check after 1.5 months as they only allowed the person on the lease to pay it off. I had to go back to the new dealership, get a check from them, bank it and get a cashiers check and take it to Ford to pay off the car. I was told the exact amount I was owing them, only to show up with my cashiers check to find out that they had made numerous mistakes in the calculations and I ended up having to pay some fees on my credit card. I understand that mistakes can happen, but most businesses would own those mistakes and not put it on the customer.
Great customer service all around. They always kept me informed about my car while I waited
They continue to provide great service. My service manager, Jillian Minch, kept me up to date on the repair progress. Very popular dealership because every time Ive went in for service they have quite a few customers. Again the techs and service managers have diagnosed and repaired my vehicle making sure it was done right the first time and Im quite happy with their service.5 Feb 2021: My recent service visit was just as pleasant as all of my previous visits. Each and every Kearny Mesa Ford team seem to be genuinely motivated to provide customers with exceptional service that is second to none. Im debating on purchasing a vehicle that Ford no longer manufactures vs a new model soon to hit showroom floors. Either way I go Ill always trust Kearny Mesa to provide superior maintenance and customer service to my current or future car.
Christopher Melton was super helpful and communicated very well! Very easy and quick process! Thanks again!
Had my car serviced there back in May, full tire inspection and rotation and the techs said everything was fine. A week later the rear tire blows out on the freeway while my girlfriends driving it to a job. I try and call them since theyre the only place open at 5 on a Sunday that has the ability to provide a spare. Wanted to call ahead to see if I could get my car towed there. Shes still waiting on the side of the freeway and they had me one hold for 20 minutes, then dropped my call. Called back and waited another 20 minutes and then they dropped my call again. Unbelievable. Unless this is the only Ford you can go to Id recommend any other dealership. The reply under this review is also bs, called the number and the sent me to voicemail without ever calling back.
Excellent customer service from Alicia, estimated time that I was told was pretty much exactly to the second. Im definitely going to be bringing my vehicle back to Kearny Mesa Ford for future service maintenance. Thank you again Alicia!
Absolutely unprofessional dealership that was receiving all our business for the past 4 years. Scheduled an appointment on August 1st to have our Ford Edge inspected and purchase another extended service plan. We decided to purchase a 5 year 48k extended warranty with the zero interest plan that Ford Offers. We made the down payment and were told that the monthly payments would come out ever month on the 1st. We called the dealership 5 times over several hours today as the monthly payment had not come out yet. After leaving my name and number on several voice mails we decided to drive in to get answers. After waiting 15 minutes a female from the finance department told me I needed to call the fiance company to see why the payment hadnt been taken. I stated you guys sold me the warranty, you guys need to fix the issue. She then stated that the company was closed and another guy would call me tomorrow. This was after we had to wait for 5 minutes for her to return our paperwork as she was talking to another customer in front of us about their dog!Kearny Mesa Ford...Quick to take your Money, but not willing to help you when there is an issue. Absolutely Unprofessional! And I highly doubt they will care about this negative experience.
100k Miles on my daughters 2013 Focus, and since it has limped its way to 100k miles maybe Ford (specifically Kearny Mesa Ford) thinks we got our moneys worth. Not even close given how many issues we have had with this transmission over the life of the car. We waited quite a few months to finally see the transmission specialist as the transmission has again been having even more issues than when it supposedly is working. I really thought we had 150k warranty, but it was only on the TCM and of course the cost was $3420 to fix the clutch again. Thought Ford was being very solid with that warranty and never entered into any of those class action lawsuits but apparently they fell short of expectations. And to top it off I was charged $179 to find this out. I had to gamble that $179 it was the TCM. And 100k miles is not a good barometer for reliability anymore compared to other brands, especially for the Powertrain. I have a Chevy Cobalt with 204k miles and had a Honda Odyssey that reached 206k miles (I sold it so not sure how many miles on it now) and neither had Powertrain issues. With regular maintenance I expect other brands easily achieve this. I tried Ford but sadly this experience has really soured me on Ford.
Service advisor was very poor in communicating and did not return calls or text messages
I purchased an awesome Kia hybrid here and I love it! Kelly was incredibly helpful and took the torture out picking and buying a car. Many rocomendations from me!
We purchased our 2018 Ford Escape SE 4WD at Kearny Mesa Ford/Kia and are really happy with it. Weve gone back multiple times since for service and cannot even explain how great of service we get each time and how well were taken care of. Our service advisor has been Tim La Fuze each time, and hes outstanding and on top of everything, extremely nice and communicates everything very well and in a timely manner.
I purchased a Ford Fiesta at this dealership. I absolutely love the car but the people I worked with to purchase the vehicle were unethical and liars.I was working with a saleswoman (forgot her name) but her manager was a guy by the name of Roman. I entered the dealership with approved financing from my credit union. The amount my credit union approved me for was not enough so I was going to pay the difference in cash. I DID NOT NEED THEIR FINANCING but the saleswoman I worked with and Roman said that I would still need to submit a credit application to prove my identity. I responded that a credit application does not prove anyones identity. My drivers license verifies that. I was even willing to show my passport to prove my identity but they wouldnt budge. I dont think I can penalize the saleswoman I was working with because shes only doing what shes told and doesnt question anything but in the end Roman said that he wont run a hard inquiry and will just run a soft inquiry. When I got home I received an email from a credit bureau and - surprise, surprise - they did a hard pull on my credit report! I submitted a complaint with the BBB about this business practice of theirs. Nothing will probably happen but if enough complaints are submitted by consumers dealerships will be forced to change this suspicious business practice.At the tail end of the negotiations, they showed me an itemized list of what they were charging me and the grand total. One itemized charge showed that they were charging me $400 to add a car alarm which they said they do for everyone. I told them that I do not need a car alarm. Especially one that costs so high. I can go elsewhere to purchase a decent car alarm for $45 and install it myself. The $400 charge is a HUGE upsell. Unsuspecting car buyers probably just accept it but people need to know that the car alarm is not mandatory.I came into the dealership as an informed buyer which they did not like. I knew the vehicle I wanted to purchase and did research prior to coming in. Did they work with me to get the car price down to where I wanted to buy it? Yes, they did but getting there was a huge pain and hassle. It was very obvious at the very end that none of them liked me. They dont have my best interests at heart. Only their pockets. So I was okay with them not liking me at the end. I got what I wanted.Be informed, friends! Dont let dealerships add unnecessary add-ons that they say are mandatory and dont accept when they say that running a credit check verifies your identity! Its not true!
Brought the 2012 Ford Fusion in for engine light, diagnosis was both catalytic converters were bad.Was told parts were on back order, that was in February this year, still not eta on parts.Also needed a seat switch replaced, switc got replaced but was charged for catalytic converter parts as well as the seat switch. Issue was resolved but right now I am not very satisfied with your customer service. My wifes 2017 explorer had a leak from the wheep hole from timing belt cover, they said that department had a 3 week wait but they would need the vehicle left, so I left it and had to call after 3 weeks to see if they had a chance to look at it. The service advisor said no they hadnt looked at it, about a week later I got a call saying they looked at it and it was the water pump. The pump got replaced but would have been nice to be kept informed of any progress.Tom
Showed up at 0830, stayed in line for approximately 30-45 minutes while a series of individuals asked what I was there for. Just needed an oil change and tires rotated. Service rep estimated 90 minutes to 120 minutes of wait time. Seemed reasonable at the time.I went to the customer service area at that point (it was almost 0930) and grabbed a cup of coffee and pulled out my book. 2 1/2 hours rolled by and I figured I’d better check since I hadn’t heard a peep out of my service rep. She said they have not even looked at it yet and there was another person on front of me. So at this point I was getting frustrated since I was 30 minutes past my original estimate. Nobody even said anything, I guess they just assumed I sit and wait since they had a captive audience.I asked when I went to check and the 2 1/2 hour mark how much longer (it was 1142 ish) and she said probably just an hour and it would be ready.As the clock rolled to 1300 (4 1/2 hours from the time I arrived!!) she came back out and said they are getting it ready, she was gonna print the bill and be right back. Approximately another 20 minutes and she returned with the bill, no break in price for the extensive wait, NO discount for Active military, nothing!After I paid almost $100 for an oil change and a tire rotation, I was directed to take my bill to the valet outside and my car would be read for pickup. I showed the bill to the valet and waited another several minutes for my truck to actually show up.I always use Ford service centers which in this case was a mistake. Their lack of communication and ability to manage workflow is dismal to say the least. The worst $100 I’ve ever spent at a dealership and I’ve spent a ton of $$$ at dealerships since my truck has almost 200K miles on it.Never again would I visit Kearny Mesa Ford and waste my time not my money!! Surely there is another dealership worth driving to that has their business better organized than this!!FOLLOW UP:Kearny made everything right. They followed up and I went in for additional services and everything went well. The truck runs like a top and I appreciate Kearny Mesa doing everything they could to make things right. It’s not too often you find a dealership that’s willing to make things right and they did that and more! I would recommend Kearny Mesa to any local Ford owner for routine service!
I will NEVER buy a Ford again!!! It took the dealership 6 weeks just to look at my transmission (under warranty), then 2 more weeks to get the parts. My warranty only covers for 5 days of a rental car (at $30 per day). When I called Ford Customer Care about the rental, they would do NOTHING for me (told me to call the Service Manager - who told me to call them). HORRIBLE customer service!!
Came in to check out the Ford Maverick and the Sales Rep whos name I believe is Mike Tobias was very unhelpful. Showed us the Ford Maverick on the lot however, when asking any questions was deflected to the paper on the truck or that a person with me knows more. There was no attempt to be engaging or try and sell the car. Right after unlocking the car the rep just left. Will not be ordering the Maverick from this location
I had just crippled my truck from another mechanic who had signs promising In God We Trust and Honest and Competent in front of their business. The manager had said it wouldnt be more than $1,700 to fix my differential and flush my transmission. When he had me in his web with my truck torn apart at his business he changed his tone and started saying the opposite of what he had promised and saying my differential had serious problems and it would cost a lot of money to repair which he wouldnt tell how much that was and how he was going to be my mechanic for life???!!!I wa able to get away from them and get my 2011, 300,000 mile, F-150 to Kearney Mesa Ford and spoke to my service advisor Tim L. who took my truck just before they closed and even though they couldnt, got me into a rental car, A 2020 FORD MUSTANG CONVERTIBLE FOR $35 PER DAY! and did an outstanding job rebuilding my differential for less than I was told with a big discount and a great warranty too!!! Thank you!!!
Josh was my Service Advisor he did excellent job keeping me in form his customer service was outstanding. I really appreciate everything that Josh and Kearny Mesa Ford did! You came highly recommended and you have proved your truly are the best!!
I was very happy with the service. Overall maintenance check. The service tech told me that my car would be ready within the hour and it was. I will be taking my car back to this Ford dealership from now on.
Our experience at Kearny Mesa Ford was excellent. With Covid-19, I did a lot of digging on multiple dealer websites and negotiated with several of them over the phone. I found the Kearny Mesa dealership had the stock I wanted and sales person that really understood my needs and would work hard to get the deal I wanted. Then they had the truck waiting for me to come in for a test drive and were very careful to follow all the CDC guidelines to keep everyone safe. We physically interacted with only 2 people the entire time, just sales & finance.I was especially impressed and pleased with the sales support I received from Dustin Dart. I feel lucky that he answered the phone when I called. I was shopping for an F-150 with very specific feature requirements and he was extremely knowledgeable about possible configurations and usefulness of the packages and accessories. His attitude was exceptional - so positive, upbeat, and responsive that it absolutely made a difference in our decision to purchase at this dealership.
Great vehicle service! I have been bringing all my Ford vehicles to Kearny Mesa Ford for regular services and fixes. Gear team members and I always leave the shop with the feeling that my vehicles were taken care of and I got my money’s worth.D Chang
Great experience with servicing our Ford Fiesta in this location. Our tech, Jillian, provided great customer service from start to finish. She was very proactive in providing us daily updates on our car and any needed repairs. She was very transparent with the cost and completion timeline. We really appreciate the constant communication. Thank you!
Absolutely the best experience inside a dealership. I cant tell you enough how HORRIBLE Mossy Ford is in PB. This place is a rare find. #tiredwife :)
The tl:dr version : Ask for Jinnel, shes awesome!The long version. I reserved a Bronco opening night and got in touch with Eric Bunch the internet sales director, who is also a super dude, and moved my reservation to Kearny Mesa. Eric kept in touch with reservation holders throughout the ups and downs of the Bronco launch from Ford. Fast forward a year and I was assigned Jinnel as my sales person when my build date came up and I couldnt ask for a better person. She really broke the mold of the stereotypical sleazy person in car sales. I call myself a Bronco enthusiast and she taught me new things with the Bronco on delivery. She is very knowledgeable on what shes selling, which in itself is a rarity, these days and overall just a nice person.I didnt play games at the dealership, they honored all agreements from over a year ago and was in and out in about 2.5 hours. Your mileage will vary here depending on how many people are ahead of you in each step.I would absolutely recommend Kearny Mesa to friends and family even if they are 95 miles away from me!
My experience here was actually great! Usually I dread going to the dealership for maintenance because a lot of people seem to not care or know how to be understanding in situations. This is not the case here! Alisha in the service department really looked out for me and my car! Had rodents eating up some wires causing my Mustang to not run properly, and without hesitation she immediately got me a rental car and kept me in the loop the entire time! Thank you all from the guy who brought my car back to life, to the stellar customer service Alisha gave me. I’ll be coming back for any of my vehicle needs! Thank you!!
The Staff of the Diesel service dept. and Mechanics were very helpful and understanding to my concerns along with the true needs of repairs required on my truck. The extra effort they put into ensuring the truck was done right, was reassuring. The repairs, extra work, and value of the overall experience seemed fair to both the customer and service dept. . Thanks for getting my truck back to a solid running condition for my extended travels.
I had battery troubles while out of town and took my car into Kearny Mesa Ford. I was processed quickly and met with Jillian who worked as my advisor. She noted my battery was under warranty and worked to get it replaced. The waiting room was open and with signs posted for mask wearing (which I appreciated). Despite the large number of cars being dropped off I got my car back in a reasonable amount of time. A professional experience and a place I would go to for service if I lived in the area.
Noah Richardson was my salesman, he was great throughout my entire experience at kearny mesa ford, he understood my wants and needs and he delivered the best customer service experience. I would also like to thank my finance manager Kelly Waggoner for the an awesome and hassle free experience. You guys rock, thanks again.
So easy to schedule an appointment, no waiting to check in. The Service Staff are all so friendly. I can always count on KMF to take care of my factory recommended services quickly & efficiently!
I really do like Kearny Mesa Ford and have purchased 2 cars from them already, but after my experience yesterday I’m not sure I will purchase a 3rd from them. I arrived to my appointment to inquire about a new car and appraise my current one based off an email I received. I was greeted by a sales rep and then shown the car I was interested in. The sales rep didnt show me much attention or talk very much which is unusual and a little off putting. After a short while he asked if i wanted to test drive the car ,which I obviously said yes to, and then he left to grab the keys. After 30minutes the sales rep returns and proceeds to apologize because another rep “took the keys home with him by mistake” and hes on his way back. I said, “not a problem, stuff happens.” After another 20minutes the rep comes by with the keys and proceeds to apologize again because “The car has actually been sold.” I try to be understanding and tell the rep, “it is what it is, I can just drive a different model of the car to get a feel for it.” He responds, “well its not going to be the same because this one has a 2.0L engine and the others are 1.5L” At this point it almost seems like I’m bothering him and he doesnt want to sell me a car. I told him thats fine, lets just appraise my current car and talk to the manager about when the next shipment of this car will be in. The sales rep leaves to talk to his manager who brings him outside in the front of the store and proceeds to lay into him by yelling about something while pointing and looking at me as if this helping the situation. Next the sales rep comes back to me and apologizes again because, “Well I talked to my manager and the car is not actually sold. Did you still want to go on a test drive?” This was by far the most unprofessional experience I have ever had trying to buy a car. I test drove the car because that was the whole point of trying to buy a car. The rep sat in the car quietly for the most of the drive. We get back and I ask to run the numbers because I’m interested. The next 45 minutes is your typical back and forth on pricing at which case every word out of this mans mouth is a lie about how they cant help me because I’m looking at buying a new car. This is not the first new car I have purchased from this dealership so to be told not that certain things “can’t happen” when I know they can from previous experiences and with little explanation as to why is a very interesting way to sell someone a vehicle. All in all I am very disappointed in how this was handled by what I thought was a great dealership...
Had been in contact with John Yoshida for almost 2 months regarding a vehicle I was interested in, they did not have it in stock due to vehicle shortage but made sure to keep me up to date on the arrival of the specific one I wanted. He put it on hold for me and let me know as soon as it got there. Was in and out in almost two hours with the vehicle I had my eye on, had a great experience and would definitely recommend going with John Yoshida at Kearny Mesa Ford.
EXCELLENT SERVICE! ADAM WENT ABOVE AND BEYOND TO TAKE CARE OF MY F150 RECALL AND WARRANTY SERVICE. LOOK FORWARD TO WORKING WITH THEM IN THE FUTURE!
This rating is an update to my previous rating of a 1. My initial experience was less than desirable. After spending over $3,000 dollars in repairs and rental cars across 3 different Ford dealerships Kearny Mesa did an amazing job not only of fixing the original problem but helping me secure some reimbursement from Ford. They took the time to listen to my issues and took me more seriously than the other dealerships. I have always been a loyal Ford owner and my faith in their product was severely tested during this ordeal. KM Ford restored that faith! Thank you for making me feel like your only customer.
Great communication! Their word was golden. Honest, up front and more than fair. I drove from LA to buy my car from them and I would do it again.
I cannot begin to express my gratitude to Eric Bunch of Kearny Mesa Ford for his tireless efforts to insure that I had the best shopping experience possible of my new Ford Explorer. My search around Southern California for a new model had been more than frustrating until Eric helped me. Locating the variant I wanted at another dealership, he made the trade happen in one day, and I was sitting in my new XLT the next. With the professional support of Ed Olechea, I was on my way to owning my THIRD Explorer. A friendly relaxed environment, KM Ford is the place to go if you want a truly satisfying car-buying experience! This Team is awesome!
While I had to make a quick return trip to fix another problem likely missed the first time, they handled it as professionally as they could spite the circumstances. The service team was friendly and supportive and provided me with a rental car for my delays.I would return and recommend this place.
We would like to thank Tach for taking care of us with the process of getting a new car leasing. I finally get the chance to drive again a new Ford Explorer. Thank you Al the general manager for making it happened and thank you Tach for your dedication and professionalism. We really appreciate the hard work you put into this deal.
Great experience overall! The sales team was extremely professional and transparent.
I had an incredible experience with my service. Everyone from the person who directed me inside to the one who take my payment were incredibly professional. And a special thank you to Lucas. He guided me through the process, stayed in regular contact and was a pleasure to work with. I had no idea getting my car fixed could be such a great experience.
I bought my suv here in 2008, and it is still working well 13 years later thanks to regular service at this dealership. Although they did recomend some service (fix small engine oil leak) I could not afford that now (thousands!), but they said its not critical and could be postponed. When I recently did a regular service with oil change, tire rotation etc for a special price of $76 (decent price for my suv), they noticed that my battery was not in good shape and reccomended replacing it for $188, but the service manager (give that man a raise) told me that he saw that the four year old battery was from Autozone, and might be on warranty because even though it is old, it should last longer. I forgot that I bought it from auto zone, and that I may have gotten the extra warranty. So I went t to auto zone and they did honor the warranty, and got the battery replaced! But thanks to the service manager for that recommendation, and thanks to auto zone 👍.
Adam is the car service guy I see because he is the best! Always welcoming, very polite, friendly & pays attention to detail which all around deserves 5 stars in my opinion.—Thank you Adam, for always taking good care of my little fiesta!
Super nice people work here! Very professional and helpful. There’s an All State in the building and I’d definitely recommend checking with them if they can give you a better rate on your insurance. I love my certified pre-owned Ford C-Max & I 100% recommend coming into Kearny Mesa!
My service tech was very nice. When I dropped my F150 off for an oil change, she told me it would take 90 minutes. It took 3 hrs! If I had been told up front that it would take 3 hrs, I would have asked for a ride home or asked a friend to pick me up. She said the car in the bay ahead of me had more problems than they anticipated and I had to wait. I think they should repair the cars in order they a dropped off not the order of how much work the vehicle in front has to have done. I try again for the next oil change and see how it goes. The waiting area was very nice, cool and had coffee and water available.
Brought my 2019 F250 in for the “Death wobble” which is common in the super duties. Mike communicated everything that was going on from drop off to pickup. After pick up my truck smelled like it was brand new. Turns out they not only fixed my issue, but also serviced my AC which was smelling a little like mildew when starting AC and truck was off. Manager even came out to make sure I was being helped after waiting for a few minutes. I will be only using Kearney Mesa Ford for my truck service needs.
I did not have an appt. but my RVs coolant temp. hit high when out getting gas. I drove it straight to Kearney Ford. They are always swamped and were able to fit me in.
Although I didnt purchase a car there this time, I had a relaxing and pleasant experience, test-driving Eco Sport. Daniel Sanchez, one of the sales consultants, was very attentive, courteous, and friendly. He made it fun and stressfree. If anyone looking for a Ford or Kia, I would recommend to try this dealer and ask for him.
Consistently the best service! 5-star- exactly as promised and on-time. Everyone was helpful and my advisor, Megan Michalski, was the best!
After calling around for several days I was ableto locate a 2021 Bronco Sport Badlands edition at this dealer. I started working out the deal to trade in our current SUV with Fred our sales person. After going back and forth for a few hours we reached a deal and I filled out the application for Ford Credit and was approved quickly. As I live in Ventura County we agreed on meeting at the dealership the next morning at 10:30 to sign the paperwork. The sales manager Mike then called and left me a message to ensure I would be there and to text Fred when I was on the road that next morning. I texted back and asked if they wanted a down payment and that I would be there. I then decided to drive as far as Carlsbad that night and hotel it to get to the dealership earlier and pick up our new SUV. As I neared the hotel that night, I get a text from Fred telling me another sales manger sold the Bronco after we had agreed on a deal. I let him know I had driven most of the way already and spent money for a hotel and gas. He said is was upset about it as well and ensured me he would “ make it right” by at least covering my room and gas. That was Friday night and this is Monday night. No reply since from the sales person or the sales manager. I’ve bought over 10 Ford’s and have never been screwed over like this. On my way home the next day I bought a First Edition Bronco Sport in Long Beach. So think twice if your making any deals over the phone. This place does not seem to put value in their word or yours!
I used the Cars.com sight to zero in on the Ford Ranger I wanted. Once I provided my contact information Stayci Burgos began texting me on my phone asking me what I was interested in and answering the questions I had about the pick-up I was looking at on the site. She used both her phone and desk computer to do that so dont be alarmed if you have more than one text message thread when communicating this way.Stayci was awesome, she scheduled a pick-up time the next day with the Ford Ranger I ended up buying so that I would not have to ride-share to the dealership. I ended up test driving it on the way back to the dealership.She patiently answered all my questions and wants on the vehicle. From changing out the interior, letting go the idea of a sun/moon roof, to my past vehicle history.The whole process was friendly from the credit check to financing. The dealership had a great atmosphere. If you go, feel free to ask questions. They were more than happy to answer regardless if you were their current client they were helping at the time.
Great place, great sales staff, luckily havent met service staff. I drove 30 miles past my local Dealership to get there and happy I did. They went out of their way to find the vehicle I wanted when other dealers didnt seem to care. Great price.
4.3 (199 comments)
Review №1
2022-02-13My experience with Kearny Mesa was the most positive experience I have had at a dealer. I reserved a Ford Bronco and Eric was with me every step of the way; through order process, delays, delivery, Eric was in communication through every obstacle. Once the vehicle arrived Michael and Greg walked me through the contract process and the team was true to their word on pricing, and gave me every option I wanted on the contract while being upfront and honest.we faced many challenges throughout this release but every call, every email, and any interaction I had with Eric and his team was just the most positive and assuring. Their willingness to assist was nothing short of amazing and I could not have chosen a better dealer for my first Ford purchase. Thank you Eric, Michael and Greg for all your efforts with my purchase and especially Eric for sticking through it all the past 2 years. The only thing that was difficult on my part was being patient and I knew it would all work out in the end! See you on the next one!
Review №2
2022-07-26I had a stress-free experience purchasing my new EV from Kearny Mesa Ford. The sales team was great and walked me through the process easily without pressuring me into options I did not want or including hidden fees. I would definitely consider buying from them again.
Review №3
2021-10-31@Ford Motor Company(posted on the Bronco6g forums as well)TLDR: Eric and KM took care of my reservation and kept me in the loop after all the changes and ambiguities over the past year. This dealership deserve to be recognized and acknowledged for their efforts. Would highly recommend doing business with Eric!👍👍----------------------Snapshot of the journey leading up to delivery/ownership:-Reserved 2 hours after reveal(website kept crashing)-Jan 27th Order Confirmed Email received-April 22nd Scheduled for Production Email originally slated for 6/21, pushed back to 6/28, then 7/5, then week of 7/12 -> 7/16 (BLEND)-7/19 In Production (Rotation 7136)-CRICKETS - STAY PUMPED - OFFROADEO LAST SPOTS etc-Dirt Mountain Resident (80 days)--10/5 Built (found out by Ford tracker)-10/7 Shipped Email-ETA Nov 10th - 16th delivery●ARRIVAL Oct. 26●-Eric calls to inform it has arrived and has damages, thankfully nothing too bad:Wheels were a bit scuffed up (Eric had the body shop on it to repair)Driver Side window has intense scratches and swirls (Eric already is on it to be replaced, currently on backorder and will replace once arrived🙏)●Oct. 30th PICKUP DAY●Eric had me set up with Tach to handle the rest of my sale and experience. Before even arriving Eric already had everything in order and was true to his word (honoring xplan pricing before Ford changed their mind and no ADM/nonsense added to the final bill). This is exactly why I switched to KM from GALPIN that had no idea about the product and how to respond to questions. Eric truly took the time to research and take care of his reservation holders.Tach treated me with respect and did not play games. He asked great questions, walked me through everything, let me take my time with the vehicle and made sure everything was in order to get to financing.Financing was quick and easy, he may have been annoyed about FloodFordESP pricing on their warrantys so the paperwork went quickly. 😅I arrived at 1030am and completed everything by 1240pmish (this includes test drive and me crawling under the car/walkaround).Overall, amazing experience and Im so happy I transferred my reservation to Eric and team. Ford send me a survey so I can rate this team was 5 stars👌 if I ever get another Ford it will be with KM.
Review №4
2022-02-23I just wanted to take a moment to thank all of you at Kearny Mesa for assisting me with my lemon exchange.Even though I didn’t purchase the original F150 I was having issues with through you guys, you stuck by me to make things right and got me into a new F150, and I really appreciate that.I I’d like to especially thank Steven who not only helped get my wife into her dream Explorer, but was in constant communication for over 6 months and willing to go above and beyond to make sure that me and my family were safe and taken care of.You guys did an incredible job and performed above any customer service expectations I’ve ever seen.Thank you
Review №5
2022-06-14If I could give Zero stars to the Service Department I would. I brought my 2015 Mustang in to check a knocking sound in the rear-driver wheel well. The Service Advisor found the problem and fixed it (a TPM sensor had detached from its mounting) and I was very happy to hear that it was easily fixed. The actual repair was great and successful. Unfortunately, they damaged a newly refinished aluminum wheel (tool marks, scratches, etc.). When I brought it to the Service Advisors attention (sent pictures via email), he responded that he would bring this to his manager. Several weeks, emails, and phone messages later and no action has been taken to rectify this situation. In fact, after the initial response, I have received no responses to any of my attempts to communicate with them (I have taken to calling the Service Manager directly). I feel like Im being ducked.
Review №6
2022-01-11They polished my sons 2020 Ford Fusion to the extent that his wife can use it as a vanity mirror for her make-up. Fort Knox-like security now on the vehicle.
Review №7
2022-04-01I really had a good experience with the folks at Kearny Pearson Ford with the purchase of my new Ford Ranger. I was prepared for high pressure sales, pushy finance, etc., but encountered a much more relaxed team that gave me space, plenty of time to consider vehicles, answered lots of questions and ultimately I decided on a 21 Ford Ranger STX 4x4.My kids and I are thrilled to have this truck. Im very happy with the financing I got even with some credit struggles Im still recovering from in recent history.Mike Croom, my sales contact, was very helpful and easy to work with, he called to check on me after the purchase several times to make sure I was happy with the truck. Truman in finance was efficient, friendly and helped me get a great rate from Ford.Overall, it could not have been easier or more pleasant. I hope to be a long time customer of Kearny Pearson Ford and would recommend that anyone in the market for a new Ford or Kia check them out!
Review №8
2022-01-14The staff at Kearny Mesa Ford Service are super helpful and great to work with. My service advisor Megan has been great at communication and helped me through a few issues that were covered under warranty. They have gotten me connected with Enterprise Rentals and set everything up for me to have a great loaner vehicle while my Ford Raptor was being serviced. Their shop foreman, Mike, has done multiple rides with me to determine a hard to recreate issue with the 4wd hubs trying to engage. Truly appreciate all the staff at the service center here and highly recommend.
Review №9
2022-02-15The first service appointment for our new 2021 Ford purchased at Kearny Mesa Ford, was for an oil change. We had made an appointment and were met by our service advisor Mike . Mike was friendly as he obtained our information and assured us they would do a good job after we mentioned leaving Ford maintenance many years ago. We had purchased the maintenance plan and the oil change was part of that plan.We were told the wait was 2 to 3 hours because they had a lot of work that day. It was probably around a 2 hour wait by the time we received the completion call. Mike went over the.vehicle report card that included checking everything and topping off all the fluids.The service appointment went very smoothly.
Review №10
2022-06-02I could not be happier with my experience with Kearny Mesa Ford. It was a pleasure working with Eric Bunch, Truman Berg, and Darius Banks. I had great communication with Eric while my reservation / order was being being scheduled and build. He kept me apprised of status throughout the entire process. Truman helped me with my financing, he found me a much lower interest rate than I was anticipating. Darius was great when I picked up my new truck. I would absolutely do business with these guys again. I have already recommended them to family members for their next Ford Purchase.