Js Tire & Wheel in Santa Maria

Review №1

2021-12-08

As a disabled veteran requesting help for a flat tire less than 2 blocks from the shop, i was told by Jose that I would need to bring in the car, I needed to bring in my car even though I had told him a few times that I am disabled and mobility issues and if I could would change it out to bring the tire to him. He then told me he would charge me for the repair at $98 but would give me a discount to repair it adding insult to injury he then tells me to callback at 9 am to further discuss because the issue of driving the car to the shop. Again, I said I was disabled and would need help. He ignored what I had told him several times.I would not recommend this shop or customers and will tell my military and veterans to avoid this place as I was treated with no respect and in a condescending fashion.Even when I tried calling prior to the actual conversation the shops phone or whoevers kept hanging up. If I could would not even give 1 star due to the poor business rapport and treatment. I called American Tire Depot and was treated as a customer should and they were open till 6 pm and waited for this disabled veteran to have his car towed to that shop in which they repaired the tire for NO CHARGE TO THIS DISABLED VETERAN.I would recommend American Tire Depot wholeheartedly.Do Not go to Js Tire & Wheel as they disrespect one (disabled) veteran he can and will disrespect others.disrespect

Review №2

2021-07-26

Made an appointment a week in advance gfor alignment and they said it was $70 since I was referred. When I came back they didnt know about the appointment so had to wait. Said it would take 30 min. Was there for over an hour waiting. Saw they were done with my car and still waited 25 more min just for someone to charge me. They denied saying it was $70 even after telling them that when i came back before they started the job. Only went there because I was referred on the price when I couldve gone to other shops that was reasonably priced. The waiting area place is so dusty, even their chairs were dusty. No air conditioning, the shop was hot inside i was so uncomfortable waiting in that situation over an hour! Terrible shop, better to go somewhere else.

Review №3

2021-05-11

Horrible customer service! They ordered tires 3 +weeks ago and we never received them. We paid over $2,400 and its been over a week and a half since we requested a refund & still dont have our $ back. I wouldnt ever go here or refer anyone there! They have no problem taking your $$$, but wont give it back when you dont get your order!! I called and the owner hung up on me. Stay clear from this place, its ridiculous!

Review №4

2021-06-11

Homegrown. Great business with experienced help. None like it around anymore. Tried other big name places, theyre all about appointments and money and good buy. Js treats you like family or good friends. 👍

Review №5

2020-05-14

Owner and staff have always been honest and efficient. When one of the desk staff tried to bait and switch tires on me, he was gone and I got the better tires for the original quote. over 30+ years and fantastic service every time

Review №6

2018-12-15

Jay and his crew are absolutely top notch. So different than the service at big chain tire stores. Very easy to talk with and they listen carefully to what you need. Highly recommended.

Review №7

2018-02-16

The worst shop. Avoid at all cost jose the owner is a complete prick. He has issues with my boss and he now had issues with me. I had to call the police, because he refused to show me my rim that i had him repair. He wanted me to pay and rwfused to give me a discription on the job he did. This man is a thief. Do not do buiness with him..

Review №8

2021-05-10

Good hometown service plus they have cool old school antiques to check out while you wait in the office … Jose and Cesar are the best!

Review №9

2015-07-16

If you want to get the wrong size wheels, then the wrong spaecers instead of the right adapters put on your car because they get you the wrong wheels and might get this guys trying to fight you because you cought them in lies. Why would they bolt on wheels with the BMW 5x12 on a Chevy 5x4.75 and then say to your customers its the right measurement? Then they will say it is safe!???

Review №10

2018-07-03

Great service friendly people.. My go to for many years now..