Credit cards
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (40)
Long time customer. Our mechanic found some rodent droppings in the engine of our car. since we park our car in our garage this was very worrisome. Bruno from Hydrex did an assessment, found evidence of outside activity, gave advice on possible entry points and deterrents to use. After last years rains rodent population has greatly increased. We signed up for a Rodent Control Program with Hydrex to prevent getting any rodent nests in or around our home. So happy for their expertise and assistance. Yeah Bruno and Cindy.
We have a Rodent Service contract with Hydrex. Had Brendan come out to check attic. He is extremely knowledgeable and efficient. Gave me some good advice for making sure the critters stay away.
Hydrex did a great job for our Poway sale. They were able to get rid of termites without tenting, and Syd Naranjo was very responsive, sending documents when we needed them.We didnt even have to move a large fishtank out of the house for the treatment.
The quarterly service plan is a good option because Hydrex will do additional visits when needed at no extra charge.Josh is great to work with: fast, efficient and incredibly polite!
Gary has been our Hydrex agent for many years. We are happy with his service, always time and thorough and leaves the work area neat.
We have been a loooong time customers with this company.They take care of ALL our properties residential and commercial.Both Cynthia and Craig ALWAYS make it very pleasant (I know its hard to believe) and EASY for us.Always on time and always very professional.Feels like they are a part of our family.Thank you Cynthia and thank Craig.
Gary has been my termite guy for years. He is always professional and does a thorough job. I appreciate his punctuality and his attention to detail.Thank you Gary for a job well done!..............Fran Thiss
The Hydrex technician, Gary, was prompt, courteous and thorough in performing his yearly termite inspection. It is five star employees such as Gary that make your company what it is.
First off I would like to say that I am completely disappointed. My wife has used this businesse several times, as we are property owners. An employee showed up last week, told me I had to pick up and leave my house for several hours. Came home to find my food in my refrigerator had been taken...??? Found out the employees name. Shawn Zaludek. Unless you want thing taken from your home. Don’t use this service. If I could give no stars, I would! Who steals food from a 78 year old?
When the Ants came marching in, Josh came to the rescue. He was very knowledgeable and informative. He used a gel so I did not need to leave the house and the Ants have now disappeared.
The staff at Hydrex is amazing! They took care of every concern I had, and did an excellent job at my house.
We were having an ant issue and called hydrex and spoke with michelle who expedited an appt for us to get the issue taken care of. Thank you michelle for such quick and professional service.
Your sales inspector, Syd Naranjo, was very professional. He knew where the problem was, no annoying sale pitch, no pressure, but he explain that it was important to do something about the termites as soon as possible and gave me a good alternative methods to use.
I had our house treated for termite last week.I like to say Syd Nararjo is a very knowledgeable sales rep.I have been dealing with Syd for the last decade.He explain things and listen to his clients very carefully .He tries really hard to make his clients happy.I would keep using Hydrex and I hope when you need pest control services,you will not hesitate to give this company a call.
Josh at Hydrex has always been very professional, helpful and courteous during the monthly service at our home.
Brendan arrives when scheduled and is thorough. He even helped catch my dog when she got out last month!!!
Thank you to Gary for consistently being punctual, friendly, and thorough. He has provided great service for us for many years.
Gary is so efficient, knowledgeable and friendly. i am confident that he is doing a great job, as he explains everything.
Left the house with my wife for several hours, came back with almost a perfect job other than a few minor issues not worth mentioning.
Thank you Diana Leon of Hydrex Pest Control for the dispatch this morning. Serviceman arrived right on time. Thank you!
Frank Dickerson is very polite, thorough and very informative.Barbara Duncan
Great people!!! Fumigation contractor is the best!!!
Nice place, good folks, fair price.
Gary is thorough and efficient.
Best customer service ever!
Good good
Keeps the bugs away.
Rude
Bugs be gone!
👎 👎 👎 👎 👎 👎
4.1 (40 comments)
Review №1
2020-03-23We have maintained a contract with Hydrex for termite control for the past five years and they had a contract for the previous 10 years with the former owner. Every time a tech came out, we were assured that any active termites were being treated. We recently put this home on the market and luckily we had another company come out to perform a fresh termite inspection. They found termite pellets in an area where Hydrex treated and thinking they were new pellets, the company listed it as active on their report. I contacted Hydrex and found out they dont clean up termite pellets when they treat so there is no way of knowing if the termites are active or not. They also wanted another 90$ to provide a report that they had treated the area. I will be canceling my contract for the two other properties I own.
Review №2
2021-03-10Very unprofessional! Two years ago we had our home treated for termites.. They scheduled a warranty renewal termite inspection without us asking for one or confirming that we wanted it. I came home to find a notice on my door that said they stopped by for an inspection and an invoice attached of $330. When I called to inquire and let them know we did not request this service, Michelle transfered me to another lady who was very rude and unprofessional. When I explained to her why I was calling and that we did not request this service, therefore we would not be paying the invoice balance. . She seemed annoyed and said, didnt we send you a notice in the mail with an appointment for an inspection to continue your warranty. When I said, yes, but they never confirmed with us that we actually wanted this inspection, she just interrupted me and said something like you dont have to pay it and hung up. She said it so quickly and didnt allow me to respond.. She didnt bother explaining anything.. So I hope this is resolved and I wont get a bill from them! If she would have given me some kind of customer service, maybe explaining the invoice left at my door and the benefits of a complete termite inspection, I may have reconsidered getting their services again but with her rudeness and unprofessionalism, sadly we will not be requesting their services in the future for anything. I might also add that I did call back and spoke with Michelle. I let her know how rude the other lady was and that I would be writing this review. She just said, okay and did not even try to offer customer service or apologize for any misunderstandings.
Review №3
2016-08-25We have used Hydrex for many years and have always been pleased with the results. Our regular guy recently retired and was replaced by Josh. We really appreciated the manner in which Josh introduced himself to us and to our greyhounds. Since Josh lets himself into the backyard, he made sure that we are ok with that even if we are not at home. He then spent several minutes making friends and bonding with our dogs. Very professional and greatly appreciated.
Review №4
2016-09-06Weve used Hydrex for our rental properties for several years and just recently had a major spider problem at our home. Decided to do the quarterly service & couldnt be happier. Our technician Josh is so professional, explained exactly what would happen at the initial treatment & follow ups, etc. We had a small jump in activity after the initial treatment (Josh cautioned this might happen), they immediately scheduled a follow up treatment at our convenience.Every person weve had contact with - from sales to scheduling, treatment & billing - has been friendly, professional. Highly recommend this company.
Review №5
2016-09-19We just started to have mysterious insects showing up in our garage.. I called Hydrex and was quickly directed to Michelle. Michele provided great guidance and set-up an appointment quickly. She recognized that we are a very long term customer for Termite Control and set-up our account and terms quickly. She was very friendly and knowledgable. Another great reason we are a Hydrex customer.
Review №6
2016-07-14ADDITIONAL UPDATE:I just spoke to Theresa Zaludek at Hydrex. She has a plan to make this right. I will know more on Monday. Ill keep you posted. Thank you Theresa for taking the time to listen.Last April, I made a phone call credit card payment for our rodent renewal. I presumed it was taken care of. I didnt really think much of the fact I hadnt gotten a bill this year as my Dad is home with us on hospice and my mind was focused elsewhere. However, within the last few weeks I have been hearing noises of critters in the attic and a slight smell coming from one of our bedrooms. I called to schedule an appointment. They told me my contract had been cancelled last summer (I had gotten no notice). They suggested we have an inspector come out which we did today. He told us that it would cost us over $900 to reinstate, that they wouldnt honor a renewal price of $200. We cant afford that. We have used Hydrex for over 15 years with inconsistent success (one would think that they would have blockaded entrances effectively). I am very disappointed in this companys policies. This no way to treat loyal customers. I intend to tell anyone I know of this experience. There are many pest control companies out there to choose from and I will make sure that people I know will be aware that Hydrex shouldnt be one of them.
Review №7
2017-11-08Hydrex employees told me on multiple occasions that I would only needed to leave my apartment for one hour for an electro gun termite treatment. They show up on the day and tell me I need to leave for 5 hours. This is unacceptable when you have pets, work from home, and have to cancel meetings. It is especially egregious after calling to verify the timing. Hydrex offered no other solutions or places for me to wait. Working with them was a terrible, frustrating experience.
Review №8
2020-06-11I have had an inspection and treat by hydrex every year for 5 years. Paid $2000 for Initial treatment Pay $350 every year. Got an inspection done in April and was told everything was fine. Escrow inspection done today and lots of damage found!!!!Why am I paying every year for inspection.This company is a scam. Please don’t waste your money. The hydrex escrow insoector( same company) says they put the damage in the report every year, but no one has ever said a word to us.I checked the report fromApril this year and it was clear
Review №9
2016-07-14I’d like to commend Michelle for a superb job! She has always been prompt, professional, and courteous to take my calls and schedule appointments – did I mention she is a delight to talk to? I always feel welcomed and never felt an interruption to her day.She is an asset to any organization she works for. Keep it up Hydrex team!
Review №10
2016-07-27Great job by Gary from Hydrex. Gary comes to the house each year to check for termites and other infestations. He does a thorough job and remembers things from one year to the next and follows up on them. He always reports anything he sees and points out areas of concern. Great job, Gary!