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They have excellent customer service and are very accomodating when I needed it the most! Clean, simple yet filling waffles for breakfast and smoking or non smoking rooms available.. all around winning !
I found this incredible Hotel by accident. I never thought their assistance would be this reputable and high-class. It was a nice experience for me for the first time. Highly recommended for both meetings and friends as well for having an excellent atmosphere. A five-stars satisfaction rating all the way for them. Great interior!
I stayed at this hotel LAST Saturday . Veronica the front desk person was so AMAZING and just had such a sweet vibe!! The room was very nice and looked clean etc etc. The pool area was just beautiful. I have been itching and was bitten. By some bugs.. Now I hope its not bed BUGS. Yikes..
Was very nice. Spacious rooms. Nice pool and very helpful staff. Stayed three nights and will stay there again if need arises. The restaurant that is out front has excellent food..
They have remodeled the room since my last visit. Continental breakfast is substantial. I think maybe the owner should consider the remodeling the bathrooms to make it not such a dive.
Omfg the room stunk like mold and cigarette and it was a no smoking room and the hot tub in the room leaked the floor was all wet so there is your mold smell. Bed sheets were gross stained with I dont even want to know Dont think I will be staying there again
The morning staff members are extremely rude. And and discriminate against members of families that have four legs.
Rooms were spacious and clean for the most part, but our AC didnt work. There was also a concern for bed bugs in another room after finding bed bug powder underneath a bed. Breakfast was good for the most part and vending machines had a nice variety, but sometimes failed to vend a drink. Location was also good and near the event, but since it was near the airport there was an understandable rumble from the airplanes every now and then.
The desk man was very nice. I rented the disability room. I was in a wheelchair. Unfortunately, some of the doorways had very large humps. The room was clean and comfortable. Though, the towels were clear across the large disability bathroom away from the shower. Not really convenient. The courtyard has really pretty roses and palm trees and looked freshly manicured. Overall, a very good value for my money.
All in all, Hotel Rose Garden served its purpose as a place to stop on our road trip. As others have said, the facility is outdated and can use some renovation. The mattresses were squeaky and not very comfortable. The carpet is old and very dirty. Our kids ended up with dirty feet within minutes of walking around on the floor. Im not sure what kind of vacuum cleaners are used, but they probably need to be replaced in addition to the carpet. Because the location is so close to the airport, I would not recommend this hotel for those who are light sleepers. Also, every step we took in our room on the second floor produced creaking (sorry to those who were below us!).The continental breakfast was nice in that it saved us some money as we traveled, but it could have been better. Waffle batter caked the counter around the waffle maker, the fruit was over ripe or bruised, and the juice was watered down. I would reconsider staying here in the future if the facilities were improved, but I would probably recommend other facilities first.
LThe check in was quick and friendly. The room was large, but smelled of cigarettes even though it was a non-smoking room. The rug really needs replacing. The room was not as clean as it should have been. The table tops were dirty, I wished I had Lysol. The sheets and bedding was clean. The room had a fridge, microwave, and coffee. There is also a diner attached. Area seemed pretty safe. For the price, it was okay. Not sure if I would stay again.
We chose this place because everywhere else was coming up booked. We were in town from Oregon, needed a place to stay the night. We were charged $192 (online it said the room with taxes was $180). NO refund policy and this place is Disgusting!!!!! I nearly cried. Stains on the bed spread, the most disgusting smell of mildew in the room. The jacuzzi tub was cracked, jets didnt work, a grimy film like it hadnt been cleaned. The shower curtains were stained yellow at the bottom. I felt like I was going to catch a disease just from being in the room. We laid out our own blankets over the hotel and blankets/bedspread and used our own pillows. The staff at the counter we nice enough. But I will NEVER recommend this place, I will NEVER go here again.
I was looking for a way to put no star. The hotel is very old. Bed is very uncomfortable. Room is spacious but with very old furnishing. We were scared of bed bugs. My whole body was itchy all through the night. Breakfast includes waffle, stale bread for toast, probiotic yogurt, banana, orange, hot and cold drink. Dinning area is the same spot as the reception lobby, no divider. After one night we were ready to check out and had to forfeit the money paid for other reservation. The hotel policy states that there is no refund but if you come to the reception within 5 minutes of checking in and complain about the room you must vacate the premises immediately. Despite our complain, the manager explains that the policy means you must vacate the premises without a refund meaning a forceful eviction without a refund because a customer complain about his or her stay- unbelievable. The front desk officer is quite polite ( the only average thing about this hotel).
I love this place. My friend put me up for a few days. Theres complimentary breakfasts. AnD the pool is open. Almost feels like the new normal. Lol post pandemic.
Really great Hotel managed by a great crew.They were always available for any inconveniences meet during the journey, the breakfast offered is not generous as a lot of people could think but it’s welcome especially if you don’t want to move early in the morning.The rooms are clean and big, beds worth as any found in prestigious hotel.If we compare the price and the location in the downtown of San Jose, we have the best price on quality of California !
This is a motel and you do get what you pay for. The room was very spacious and dark. There are black out curtains but no sheers. The bed was okay not super comfy. The walls are pretty thin. The bathroom had a constant smell of mildew but it was spacious. The a/c was super powerful. There is also a mini fridge and microwave in the room. All in all it was not terrible but not that great either.
It was peaceful i enjoyed the stay. The only problem i could say was the maintenance guy walked into our room didnt even knock or even apologize he assumed that no one was in the room and claimed he wanted to check if the air conditioniner to see if it still worked . Which i thought was disrespectful of him and way out of line. And when we had to check out he was rude about it when we had to leave. I understand he has to deal with alot of different personalities but he could at least some faces before assuming everybodys the same
The staff was professional and went out of way to help my husband who was disabled. They switched rooms to the first floor when there was a mix up in our reservation. The room was clean, the bed wonderful and the refrigerator was perfect for medication and cold drinks. The hotel has a wonderful vibe, nice neighborhood, easy freeway entrances and exits. Smelling the roses by the pool was just extra.
Location is a well thought place in the middle of many important places around. Not smack into the down town but near and connected enough to be very convenient. Service is acceptable according to the rates they ask for. But I must say, the rooms quality is really well. I loved staying in the room with Jacuzzi and drowning all my stress overnight.!
This hotel sounded quaint on hotels.com. well its not bad quaint actually means old.There are no safes in the rooms, and the refrigerator in my room sounded like it was on its last legs.It isnt that quiet if youre on the first floor the bed is just okay.I had to run the hot water in my sink for at least 5 minutes to get any hot water.With all the choices of hotels in Central San Jose, next time Ill try someplace else.
Although the pillows were a little thick, over all we were best pleased with the property. If every room is as spacious as ours, then this place is a gem.My girlfriend had never seen a waffle maker like they have. Shes absolutely thrilled with it.
Not the worst Ive seen and I like the set up and ombiouns if the facility.The bad: The sinks are in wierd places. I leave my door open during day for fresh air and if Im getting ready I dont , because its in a very exposed place. Other than that, they really need a a deep cleaning in the restroom. Makes me feel like what else did they not clean good. Too expensive for the quality.
Some what clean, limited breakfast, ok for 2 stars
The staff were courteous. The garden was amazing. The pool was beautiful with a deep end and shallow end. My issue was with housekeeping and the state of the bathroom. There were hard water deposits in the shower, which dont happen if cleaned regularly. The white caulking had black mildew and was falling off. The handle was confusing and loose. Def in need of new parts. There were cobwebs and 2 dust spiders I could see in the open. The sheets were wrinkled, like they hadnt been changed since the last visitor, so we slept on top of the bed. Long story short, it could be amazing if they hire a better maid and maintenance man.
My GF felt that the pillows were a little thick and the mattress was a little too stiff. Maybe mattress toppers would be an inexpensive way to fix the mattress issue? I can sleep almost anywhere. lolAside from that we truly enjoyed the property. The courtyard/pool area was very nice. IF our spacious room (208) was an example of the size of all the rooms, this place is a gem.Given the opportunity, we will stay here again.
Not a bad motel. Stayed there for two nights while me and my son went to a Sharks game. Only 1.5 miles from SAP center and one of the cheaper places with good reviews. Room was clean. The shower control was a bit wonky and took some figuring out. I woke up in the night to the sound of neighbors coming back to their rooms. The walls are very thin and dont cancel out much noise. I got up to go to the vending machine to buy a water, but the vending machine was not working. For the money it was good. Id stay there again.
The room was actually as nice as appeared in the photo, and the staff was EXTREMELY helpful. Only problems were chilliness and slightly noisy neighbors, which would have been remedied, had we told the staff. The ambiance is lovely and quiet, being in a residential neighborhood, rather than on a highway. Restaurant was maxi-Mexi-delicious for dinner, and Bills, just down the road, outstanding for brunch. If we ever need to return to the airport or Avaya Stadium , just 1 mile away, we would definitely stay here!
Nice clean hotel located short distance from San Jose airport. Staff was great. They even printed our boarding passes for the early morning flight. Price is cheaper than other hotels in the area. Complimentary breakfast in the morning. All the rooms are facing the courtyard with the pool. We are staying at this place again for sure in the future.
It was a Average hotel. Room were okay. People living on above floor were noisy. You can hear walking/running people on above floor, it specially irritating in the middle of night. I dont trust water in the swimming pool, i dont think they filter and clean it regularly. I got the car so free parking was plus. You got decent place to eat within 2-3 miles. It has nice area to go out for the evening. Overall it was a average stay for this price.
We were allowed to do an early check-in which was perfect. Walked into the room found hair on the beds, hair and urine in the bathroom, gum on the bed post, and dust. Walked back to front desk to inform the desk clerk. He told the house keeper who had just walked in. She was basically calling me a liar that she cleaned the room and wanted a discount rate (in Spanish) not realizing that I was Puerto Rican and spoke Spanish. I then asked for a refund and was told I couldnt get one til Monday. So I was forced to stay. Another housekeeper came and cleaned the room all seemed fine. Get back to the room last night to lay down and kids complained the beds smelled funny. The comforter smelled of stale cigarettes. I dont know what detergent is being used, but its not working. Floors are so thin that the youngest stopped his foot to get his shoes on and the people below us complained they could hear us walking and stomping. So we were then forced to tell everyone to step lightly around a room we paid for. Green rust on the showers soap tray. No ventilation so at 45° outside you have to open the window in the bathroom with no screen. Water was hot. Bed comfort was decent. Mold growing on shower stall ceiling. Looks like there was a leaking roof, all kinds on stains on the ceiling. To tell someone they cannot get a refund and had to wait days for the manager to get back in town?!?! I will be reporting this location to the corporate chain so they can beware of the type of locations their name represents.
Room is decently clean. Although the room is non-smoking, it has smoking smell, mixed with some sort of spray trying to get rid of smoking smell. Overall the room has that damp mildew smell. I think the carpet should be vacuum daily and steam once in a while. The bathroom floor should mob daily with Lysol. I feel uncomfortable to walk bare feet on carpet and bathroom tile floor.Big pluses: Fast free internet, decent complementary continental breakfast, bedding and towel are quality and super clean. It has complimentary in-room coffee, microwave, and fridge which is really handy for storing drinks and leftovers.I would stay at this hotel again.
Room had strong cigarette odor, and was supposed to be a non-smoking room. Also had bloodstains in multiple areas, visibly dirty nightstand, strong sewage smell in the bathroom, and stained (but seemingly laundered) sheets. This room was absolutely gross, and would not stay again.
199 a night for a 2 bedroom apartment (essentially). Its not the most modern, but the beds are comfy, the full size fridge and microwave were nice touches. The shower is a little small, no tub to relax in. All in all its a pretty decent spot.No pets.
The smell in the hotel and our room was very unpleasant. Some other reviewers have described this smell so I am not going to repeat it. The room was dark, while the bathroom was dirty with mould around a bath. The breakfast area is tiny. Inside there are only two small tables in front of the reception. The breakfast menu is poor. We stayed there for five nights and food was always the same (jam, waffles, tost bread, cornflakes, yoghurt, and two kinds of fruit). After two days we were fed up with this and decided to buy some cheese and ham. The only good thing about this hotel is its location. Staff was also fine.
We stayed here because we had a group of 5 ppl and needed 3 beds in 1 room and this was the only hotel that had them. The room had queen size beds and decent space. However beds were really uncomfortable and squeaky. We also found a used dirty q-tip on the floor. N I dont think it should be considered breakfast as there isnt many options other than cereal. Over all this place was good enough to lay down a little and rest before we took our flight to Hawaii.
Noisy, extended stay folks, up all night, back at it at 7:30 AM. working on cars and listening to music (loud) in the parking area.
The pictures shown online do not represent this place at all! The room was absolutely disgusting. Horrible smell - we had trouble breathing. Water stains on the ceiling. Extremely dirty carpet. So worn you could feel the wood underneath it. Dead bugs stuck on the wall. Dark colored substance on the ceiling of the shower. Broken toilet seat. Used the shower and the smoke alarm went off...everytime! Cant believe the health department allows this place to stay open. San Jose was a quick overnight stay. Flew in late and was flying out early and used UBER to get to this place so we were stuck. BEWARE.
During SF quarantine, I found myself stuck on foot in Santa Clata. I did some urban hiking and ended up at Hotel Rose Garden. The night manager, Sanjit, was so patient, helpful, professional, and kind. The non-smoking king bed room I stayed in for the night had a sparkling clean bathroom (and bathtub), plenty of channels to surf, and very comfortable pillows. Wifi is zippy and works in the rooms and outside. The property is very well-kept and all the room doors face the inside courtyard, so it feels much safer. The pricing is highly competitive for the area and theres easy access to the highway. If you are craving good eats, check out Wicked Chicken near Safeway.Had a very pleasant stay after a stressful day. Definitely will check in again when in the area.
This hotel like many older hotel is in need of a good handyman. They must be hard to find in the San Jose area since in the 4 different units I have been in the shower valves all need replacement or a rebuild. Bathroom doors are way too tight to shut and a 10 minute fix with a power door planer would do the fix. Just small things ( like loose electrical sockets? Poor lighting in bathrooms ) make the Rose an ok place to spend the night if you can live with the quirks.
Our room was supposed to be non-smoking, but smelled strongly of cigarette smoke. There were stains on the sheets and bedbugs on the mattresses. The desk clerk was incredibly rude and refused to refund the amount of the room even though we did not end up staying there. We told housekeeping about the bedbugs and stained bedding, but they remade the beds with the same bedding as we were leaving. Overall, it was an awful experience.
Its a cool laid back motel but the maids need 2 learn 2 clean the rooms a lil better in between guests... The room I was in last the previous guests had left a bottle of milk & a bottle of orange juice n the freezer... On top of that they didnt even mop the hardwood/laminated floors cause there was still dust all over it... Other than that its still fairly good place 2 stay for the price and they have pretty big & spacious rooms also
This hotel was the same as sleeping in a Port-a-Potty. Urine smell on the carpets. It was the worst hotel experience in my life. Would not give my family another room and would not give me my money back. We were unable to book another hotel that night because everything was booked. We had to endure 1 night of misery. They kept telling me the manager is not here and giving me the run around. The Paki/Indian worker/owners were not interested in customer service, just collecting money. Our room should never have been available but should have been deep cleaned. The one word that best describes this hotel would be DISGUSTING.
I put one star because its the only option here but I wouldnt even give this place half of a star. I drove 15hours, looking forward to staying here from what I seen in the photos online, and I got here and didnt want to step inside. The TV with stand was out of place away from wall, the front window had a busted screen and no lock, the bathroom window had no screen and also did not lock, the front door was beat up and thrashed, bedding was stained (sickening), and the shower nosel and soap holder were broken as well. And one of the lights in the room didnt even work. I felt very unsafe and insecure in this room. I wasnt here for longer than 20 minutes. Just enough time to find another immediate, safe hotel to stay the night in. My room was on the bottom back half of the complex.
We checked in super late, but the room was nice and clean. It was pretty big for three of us. There were 2 sinks, which helped when everyone was getting ready. Plenty of towels,soaps, and shampoos. The little courtyard and pool are nice too.
Rooms smell weird. Loud noises from other rooms. Breakfast is abysmal and guy at reception kept having to reprogram my key. However, its not the worst 2-star hotel in San Jose. Water pressure is good and the internet works. Attached restaurant is decent too.
I was frazzled and needed a moderately priced place to escape. This Super 8 was made to order. Comfortable king-sized bed; nice Hi-Def TV; overall clean in appearance and smell.There was only one drawback - the HVAC. I couldnt figure out how to get a constant temp.But that was minor. If you want a safe, quiet, friendly, moderate stay, this is the place.
The staff is rude,they pound on your door and dont give u a chance to answer before they just barge in.the hotel is NOT ANYTHING LIKE WHAT IS SHOWN IN THE PICTURES. The rooms smell like feet. Other guest are always really loud at 2 am.
Absolutely horrendous. The room had an indescribable stench everywhere, and the room wasnt cleaned before we came in. Under the sheets of my bed, I found a lighter and a penny, and there were goopy messes on my headboard and on the nightstand, and the bathroom was filled with flies. When I called to have the bedding changed, they argued with me, but eventually brought a new set (that I had to put on). In the morning when I called for fresh towels, I had to go to the front desk and pick them up myself, and even then, one of the fresh towels had a dried bloodstain on it. Abysmal standards for courtesy and cleanliness. If I could leave a 0 star review I would. Never come here, even under the direst of circumstances.
Couldnt sleep all night due to getting bit by bedbugs. BIG BEDBUGS! Worst experience ever. For $200+ way out of hand. They only agreed to give me 50% off after I complain. They argued that it was impossible but we recorded, took pictures, and saved some to prove we were not lying or exaggerating. I would post pics if could here. Spend your money wisely. Very nice motel to have this and not take care of it.
Well I only gave it a 3-star due to the fact that I had the jacuzzi room otherwise its a below-average motel with ribcraft running around at night all through hours even though we asked if it was like that and they said no otherwise I would have gave it a two star at the best. The rooms are very very outdated and the carpet needs to be changed cuz very disgusting
I always stay at this hotel when in town and so far its been the best and the price is fair. Rooms are always clean, no issues and the breakfast selection is great. Will continue to stay at this hotel.
The make your own waffles are the best waffles Ive ever eaten! The rooms have double the space of a motel 6 room and its the same price. Their is bathtubs and showers in all rooms and its in the nicer side of San Jose highly recommended
Great hotel near downtown, the airport, and the SAP center. Rooms were clean and large enough to feel like we had space to spread out our stuff and relax. Breakfast was easy continental.
Very clean rooms and quiet area!AC worked great!!!Didnt have to leave it on High forever in order to cool out the roomNon-smoking room did NOT smell like smoke !!!Big screen TV!!Clean pool;
Mattress was bad. Very plain room, bathroom, shower. Pool was great but on the cold side. Air conditioner noisey. TV was far from bed; hard to see. Priced too high for what we received. Staff nice.
Clean hotel in good location. Old motel style rooms and building. Towels are low quality but clean. But the internet works well and is reliable. So for the money in Silicon Valley, I would stay here again.
First, its a motel, not a hotel. The room is fine...spacious, clean, & everything works as it should. Personally, I like having a smoking-okay room. Its had some well-done refurbishing, but its an older place. Parking can be terrible, but location is great. Side note: if youre feng shui sensitive, just run away fast...its as if they intentionally got everything wrong...lol.
Low prices and thw rooms are pretty nice for the price. Location is great, near the airport, and the breakfast they offer is excellent. Definitely recommend for budget travelers.
What a dump!!! $300 for 2 nights for this hole.Stains on chairs, blankets. Boogers on the bathroom walls. Thin walls, could hear talking down stairs and the tv next door.The furniture was from the 70s.Motel 6 is much better and $40 a night cheaper.They ratings that are 5 and 4 stars are a lie!!!Oh ya the Smell. Old damp smell.
Terrible experience. Room had a bad smell, I stayed with a group of friends and we ended up splitting up that night. When I tried opening my room at 3 am Our key was not working and we went to the main office and the worker didn’t want to give us a new key. He tried offering us another room for $100!!!!! Terrible service.
If I could give 0 stars I would.After multiple phone calls trying to get the correct date (the date needed to be corrected a number of times on their end), we walked into the hotel having been quoted 3 different prices. The fee for the night I was supposed to stay was $250, but I had been quoted $130 for the same arrangement for a different date. I went in with the idea that we could meet in the middle on the rate because of the amount of mistakes the hotel made.The man at the desk was immediately condesenting and very rude. He wasnt flexible at all and started to be very rude and semi-threatening in asking us if we were going to take the room. I said to my party lets talk outside and the man behind the desk followed us outside and smoked a cigarette while eaves dropping on our conversation. At that point my party and I (both women) didnt feel safe to stay there even if we could negotiate the rate.This man does not know how to do business with women.
We booked this hotel thinking it looked cute on the outside, only to find out that looks are deceiving. The room smelt and looked disgusting. The paticle board furniture was falling apart and filthy. Two men were yelling/fighting outside our window in the middle of the night.
The motel was decent, with spacious rooms and a decent bed. The walls were on the thin side however. Also the room needs some cleaning as it was a bit dated and the bathroom smelled moldy.
A surprisingly nice stay on this hotel on the Alameda. We were here over Christmas and or was very comfortable and reasonably priced. If like to come back in summer when we can use the nice outdoor pool area.
The front desk guy, Avi, was one of the most helpful people I have ever dealt with at ANY hotel. We had accidently been booked into a smoking room, and he went out of his way to get it rectified. When we found that the AC did not work, he notified the on-site maintenance guy, and then later came to the room personally to make sure it had been fixed.
The room it has a great space, but the bed and the pillow are to soft, at least for me. If you are going to stay at the lower floor, pray to not have a noise neighbor above you, its possible to hear everything from up.
Nice sizee room but all in all its a run down spot and the soda machines are overly priced where a can of soda costs $1.00. Places like this makes me wonder how so many hotels have th right to charge max amount for their rooms.
Clean room, effective ac, no problems with the room in any way. Small but nice and deep pool. The free breakfast is no feast, 2 serials a waffle maker and little more.
This place could use a paint job for some of the room,price is very medium.plus there a restaurant on site and a pool cant beat that.
I really enjoyed it with the family.🙂after a long day from santa cruz. in the bottom theres a good place to eat!!! service good and breakfast in the morning 🌄
My stay was very nice. The room was spacious enough. The grounds were well kept. And there pool though outdoors is very accommodating. All this for a rather decent price.
Nice place would stay there again
Staff is friendly and the room is large and clean. The only complaint is the shower handle is practically broken and there is very little water pressure. Great place for a good price
This place is absolutely horrible! Id never come here ever again. The room was not even ready by 5pm when check in is at 3pm. We went to the beach and tried to come here for the night and this is how were treated! They dont even have adequate parking spaces. They have like 12 spots for 40 rooms. If it was possible to give less than a 1 I would do it in a heartbeat
Ive stayed her in the past while in the military and the place was very nasty and unsat. Hear it is today this place is still a nasty place to stay. I remember staying in there the room rept of roaches and fielt. In addition, the room was not ready for me to occupy. The online picture is a misrepresentation of what the real location looks like. In addition, its in a crime infested area and the owners need to be responsible for telling the people about their business.
You get what you paid for.... first off when i checked in i confirmed with the front desk clerk that this was a non smoking room and he had said yes but when we walked into the room it was definitely a smoking room that reeked so i called down to let them know but they had said they were sold out and we basically had no choice so we let that slide, second off we found dirty underwear under our bed called down let them know and they said they would be up but it took them 30 min and me to go down to the front desk to remind them then the front desk clerk came asked where it was picked it up with his bare hands and walked out.. said nothing didnt apologize, we let that slide also then in one one of the drawers there was a needle no that was our last straw we had kids in the room and we went down to the front desk and asked if they had a different room or could give us a discount he said he had a cancelation and that we could look in it so we go and it was just as horrible with garbage left in the bathroom and wreaked like garbage as well so we decided to stay in our room but i wanted a discount and he said that the manager wasnt going to be in till monday mind you this was all on saturday so we stayed but the bathrooms are disgusting mold and stained walls, we also got dirty towels and our bed sheets we dirty. then i call on monday to ask for the manager and they said he wasnt in and he would take my name and number and it is thursday now and havent got a call this place needs some better housekeeping and front desk clerks
Awful place. Dirty and disgusting. Payed for our room, went to the store and when we finally got to our room we realized they sold us a room that was not cleaned yet. Waited thirty mins for room to be cleaned (sheets and towels switched out) there is no justice a loan cleaning lady could do for these rooms. If you must stay here due to everything else in the area being sold out, be sure to bring shower shoes, maybe a sleeping bag to put on top of sheets. Way over priced, not sure why they require a fifty dollar deposit. There is nothing you could do to this room
They have Bed bugs refuse to pay me back for the night I stayed room was dirty found others belongings rude people in the office never again
Front desk was very nice and even recommended places near by to go to while waiting for my room. The room is a little bigger than a regular hotel room. Comes with a mini fridge and microwave. Clean rooms and also has a restaurant at the hotel.
The room needs remodel, and smelled terrible. The restroom didnt even have hot water! The bed is really old and makes too much noise, and the bathtub had mold.
Dumpy. After leaving my Apple charger in one of their rooms, and after their manager confirmed that he had it, their manager told me to send a FedEx call tag. After doing so, and after 3 to 4 calls of checking in with both their manager and their owner, FedEx never received the package. It was a brand new charger at $100, I was very upset that they did not take care to get it back to me even when I was paying for the shipping.
One more think I have to say the people in the front desk were very nice the lady that check us in was very polite. One more complaint in the coffee maker was a vey old bag of coffee the housekeeper never check was with moldy.
Dirty, dirty, dirty, and ghetto, room had tags all in the draws, u can see little kid muddy feet print on walls, the show had black mold growing from under paint cause they just tried to paint over it... 125$ a night for a room that dont have a flat screen, and not many t.v. channels, u can find same low, quality hotel like this in dallas for $50 night,
Hotel staff was very friendly and helpful, got to check in early with no hassle, room was clean but worn in in appearance. Rates were affordable, would stay here again!
This is the most horrible hotel we have been. There were dirt ( blackflow) from the bathroom sink. We have to ask replacement of their bed sheets, beddings looks somebody slept on it already. THIS IS A NEGATIVE 10 STARS.
Great location. Stayed there because it was the best compromise between location and price. Well within walking distance to the SAP Center. Room was decent, people were nice.
Gross!! I dont need fancy, but clean is a must, which this place was not! Mildew, old dirty furniture and pretty sure a prostitute being acquired in the parking lot. Walked in, walked right back out. Asked for a refund at the front desk, which he wouldnt give, got the mangers card and called the corporate number. In the end didnt pay for it. Never, ever again
I was robbed sprayed with pepper spray and my tires on my car were cut. Hotel staff don’t care and they are definitely not helpful!
The room was nice, clean and good space for 5 adults. The wifi was slow, but it was not any worse than you can expect at a hostel.
YOUR BETTER OFF SLEEPING IN YOUR CAR OR TRUCK........first of all the people are f**kng rude Expensive 160 for a double bed with 100 deposit and i cant get those 100 back untill 5 or 6 days after i check out...........when i walked in it smelled like piss The ac didnt work and had wireing hanging out from them the bathroom looked like the type you would see in a horror movie and to top it off the coffe maker was in the bathroom like reallly.........?Cheap building i was on the secong floor as i was walking on the balcony i felt like i was going to falll threw so just same your self the grief time and money and go somewhere else when you get what you pay for i wouldnt pay 40 buck for one of these rooms
Our room was clean, as was the pool; the staff was friendly and the shower had piping hot water that didnt run out quickly.
Nice hotel the bed was very comfortable flat screen TV microwave and fridge the room was clean nice restroom too we ask the house keeping for extra pillows and she brought them to the room fast and the mexican restaurant next to it is delicious i will definitely stay again
Well it depends on if i get my money back from canceling my reservation...if i ever go back there... But i do love the room with a jacuzzi
Great value for the money we paid... close to the Downtown in a walkable distance which is great as we are not renting a car yet... Swimming pool is great advantage as well as we have a child.
Nice and cosy place. Rooms have all you need. Friendly stuff. Asked for a late check-in and it was no problem. Would come again. Thank you.
It was descent, serving the purpose of needing a place to sleep. The shower barely had water running out of it and our key card didnt work very well to get into the room.
The room was very spacious and clean. The pool was very clean. All the staff I encountered were very helpful and personable.
Room was dirty, but not terribly bad. Id stay here again, its a decent hotel and price for the location.
Friendly staff. The rooms are clean and large! An extra sink was especially appreciated. This was my second visit with Rose Garden and I will use it again.
Horrible. Stained and holed bedding, easily a few years aged and dingy. Left after about 20 min.
The rooms were clean and comfortable. There is an onsite Mexican restaurant and plenty of other food options within a few miles.
The only reason for bad experience was that the room was smelling .. tobacco..so bad .. guess given me a smoking room. I stayed for only one day so didnt bother to ask for change.
They charged me $103 on day i was never there. Thats called fraud.. they claimed to have no transportation. I do for $103 charged to my card.
Dingy. Got the suite. The room layout is odd the floors were dirty, the carpet needed to be cleaned. Tablecloth was dirty with cheese on it. Would not stay here again.
The experience is always pleasant, and the staff make you feel very comfortable, and provide convenient, and easy check in. The people here are the best...really.
Optimal service without the cold and sometimes stale personalities of staff we have all too often encountered in todays travels. A jewel of a booking beneath a very modest cover.
Located in a quiet area, not too far from the free way. All we needed was provided, microwave, refrigerator, coffee machine. Beautiful garden area located in the center area near the pool.
Have smoking rooms, so thats interesting. WiFi was fast for hotel. Odd room arrangement. Main room light has motion control.
Terrible, FILTHY DIRTY!! Worn out SQUEEKY mattress smells like a dog bed! Indian man at front desk had to chase away drug addict that was cursing and pacing and disturbing guest. AWFUL!!
This place is gross there not kind there rooms are disgusting what a hazard I got to throw out my close after today this place is gross they have bed bugs
This is truly my home away from home. Kumar and siddid, Mr. And Mrs. Magen dont just run the place they make it a point to keep the place clean, comcortable, and inline. Thank you Hotel Rose Garden for all you do for me and all your quests.
I had an awesome costumer service from Raj. He was professional friendly and helpful. He made us feel welcome the minute we walk in. And we will definitely come back.
Nice clean hotel in a great neighborhood. Not fancy, but love that it is reasonably priced and in a good neighborhood.
Too loud.there is no noise protect system between 1st and 2nd floor.all the sounds of 2nd floor will be heard in 1st floor.
Very nice Hotel off the beaten path. Beautiful Rose Garden, Outdoor pool and free breakfast. I would recommend
Location was great and from was very clever , but fridge was very loud and the alarm was set for some reason so went off on us early in the morning. Would still recommend for the price.
Loud music until 12:30 AM. Dog poop under the bed. Worn down furniture. Rusty and broken fixtures.
Good service. Location is okay, not great. Rooms were to standard of any motel.
For the pricing it was good. Easy access to other stores and restaurants. Courteous staff and good continental breakfast.
This the best hotel that I have stayed in here in san jose ca,the people that workare the bestVery clean .
Horrible looks nothing like the pix online bad service and not worth all the money i paid. Bed bugs and outdated.
Spacious, clean room; bed was ok. Location was very convenient.
Big clean rooms with nice pool and good location. Close to downtown San Jose and Santa Clara University.
My favorite place in San Jose quiet clean & great customer service I will definitely be staying here over and over again & I definitely recommend it to everyone have Blessed day
The rooms were spacious; their condition fair. Amenities were typical.
The room was spacious, comfortable, and had everything necessary for a pleasant stay
Is disgusting they have bed bug and do NV t want to give me my deposit back
Quiet place,clean pool, restaurant and bar. The only issue is the parking could be abit bigger for the work trucks
I had no problems with this hotel.This basically has everything you need. I Will actually want to come back soon.
Really nice place, staff was friendly and very helpful and the rooms were nice sized and very clean
Nasty DISGUSTING roach motel. Smells like pee when you first walk in, mold all over the roofs and walls, and when I mean all over, its ALL OVER. pls dont ever come here .
Good prices if you have an event to go to in San Jose uber is just a call away to get you around town
Room was clean and there was plenty of parking, loved my stay.
Good price comfortable bed n clean it was quite. My place to stay
Weak shower pressure, mini fridge dont work, bathroom door wont shut completely. Crappy motel !! Overpriced for outdated motel.
Raj was so nice. Will stay here again next time. The pool was huge and very clean.
Clean rooms, nice pool need better t.v. in rooms. But I will stay again.
Great hotel restaurant right down stairs breakfast is tastey only problem my fridge was loud
Im so happy i get free board and stay in both room 119 and upstairs privlage
Nice large rooms and beautiful landscaping. The Mex food is great.
Pleasant stay here was able to get a deal for short notice. Staff are good and Avi very helpful.
Surprisingly cozy, felt like an apartment complex. Not noisy, at least not that day
Nice room size and appointments really good for sports families who need breakfast and a nice pool
You get what you pay for...its cheap. they take a $100 to $150 deposit upon arrival or no room and must pay everything off on the first day or no room
Worst hotel, mattresses had blood , they dont clean the rooms right , i woke up with rashes on my legs
I was just looking for Emily. I didnt fiend her
Very nice staff is accomdating even have breakfast
This person said that he had a room available and as I arrived within 10 minutes he sold it. A terrible way to operate a business if you dont value your quests.
Great room for.the price. Roses are wonderous.....stop.and rest here anytime....
It was very nice had no problem rebooking a room i would recommend this hotel
Rooms are clean. Rather outdated. Staff is good
Beautiful landscaping, service, amenities, and very safe.
Had a really good time!!!!
Out dated ,dirty ,smelly roomstains on the towels toilet dont flushPlus you can hear the conversation through the walls alsoPeople pounding on the door looking for there hommie
Place had mold in bathroom, and the sink in the front room leaked big water spot in the carpet
Nice place .really kept up and very clean..
Interesting motel. Looks like it was a converted apartment. Pretty quiet. Low water pressure. Thats about it.
It was nice for what we needed. No hot tub though.
Hair all over the shower floor & wallsSpiders everywhere. Cigarette in matress
Was clean do not have bugs would stay here again
Its fancy has a big pool goes up to 9feet and great services
Simple good hotel, water was not very hot for showers .
I love this hotel great customer service handicapped room is really nice this is the best hotel that I have been to
My room smelled weird and it was very noisy. I dont think I will ever go back.
Ok for what it is. Had trouble with the Wifi. Breakfast is basic but passable.
Room was big ,staff are friendly ,in weekday is little pricey
Positive: Location. Negative: Everything besides location.
Easy to book. Comfortable and tidy. Nice people on staff.
Very nice room, except for the used condom on the ground
Nice large rooms. Easy parking. Convenient location.
Staying here tonight very good quality and comfortable
This hotel is a little pricey but not really for the area. I highly recomend it to all.
Its a fraud ! They put a low price so it can attract us and once you get there the man in the front says they never put that offer up . Liars......
Stayed for 1 night. For the cost of the room I expected more.
Welcoming, well located, kept very clean.
Good room. Tiny breakfast area. Good wifi.
Overly strict rules and early deposit not accounted for payment to the room
Wont stay there again. Got bit by bed bugs!! Had to get medication from the doctor.
Nice rooms, bathroom could be a little cleaner.
Really clean when i first came really good service and kinda clean
Loved it here a real American motel experience!
Basic hotel with pool. Was in the area for a conference and this hotel offered great value
Loved their complimentary breakfast!!!!
Staff was incredible. Nice restaurant attached too.
The rooms smell bad and the breakfast is very limited,..
Clean, affordable and quiet. A little outdated but still nice.
Very quiet nice place. Good for getting away
Good continental breakfast nice room lots of space
Great price awesome bar
(199 comments)
Review №1
2022-05-03Excellent, from booking online to checking out. First-class service and the food in the restaurant were also very satisfying. Always welcoming and suitable for special occasions, including Valentines Day. I had a wonderful stay and dining. It was also close to the shopping area. AMAZING!
Review №2
2022-04-05Stayed here for one night and I had planned for two. Right off the bat, I walked up to the night window and we saw a used hypodermic needle on the ground. The room was not clean at all. There was a large mold spot/water damage on the carpet under the sink (the sink was located outside of the bathroom in the main area). All the surfaces in the room were sticky and/or dusty. There was human waste, blood, and hair on the walls. The worst thing about the room was waking up with bedbug bites the next morning. After taking pictures of the bites I contacted the front desk regarding the bites and the rooms unclean state and asked to cancel the next night and asked for a refund for the night before. I was told that the manager was unavailable, but hed contact me that day when he got in and provide me with a refund. I was never called back. I called back the next day and was told that the manager wasnt in again and I was asked for my information again so the manager could call me to provide a refund. Its been weeks since my stay and I have yet to receive a refund, or a call back from the manager.
Review №3
2022-05-15I rented a non smoking room that stunk of smoke. The bed cover had cigarette burn holes in it. The pillow cases had eye lash prints on it. The desk had candle wax poured on it and burn marks. The windows were unlocked and had tears in the corners so somebody could push the window open while I’m gone I’m guessing. I found a used needle and reported it to the front desk. He took it and said nothing. I asked him what he wanted to do about this situation. He walked away. Then at 1:30 in the morning I called the front desk because there was some guy sitting in his car drinking little alcohol bottles and honking the horn. I called the front desk and asked who I was speaking with and was told he didn’t have to give me his name, what was my name and what did I want. I told him and he called me back after I yelled out the window at the e guy and he walked away dropping bottles everywhere. The front desk guy told me there was nothing. He could see the cameras and there was no body. They didn’t make it better for me or suggest a different room or refund or discount next time. NOTHING!!! This place is covered with illegal activity and the front desk Bangladesh guys knows it’s happening and don’t care. Terrible stay. No sleep!
Review №4
2022-02-14Not the cleanest room. My duvet had cigarette burns and it was a non- smoking room. Bathroom could use remodeling. Everything is so old. My bathroom sink wouldn’t turn on once I got into my room. Front desk sent maintenance and they put in a new one right away which was good. Bedroom window wouldn’t open. Tv didn’t work. Mini fridge was not cleaned between uses. Didn’t even bother using it since I wasn’t confident it would keep things at proper temperature. Had to call front desk constantly it seemed. Location is great though..
Review №5
2022-05-03The room had a really bad odor. The bathroom was dirty and looked like someone had just wiped a dirty rag on the mirror. After walking around on the carpet my socks were sticky... If the rooms were cleaned and the carpet was replaced (or even just steam cleaned) the whole experience would have been better.
Review №6
2022-06-29This hotel wasn’t bad for the price, and in a decent location (close to the airport and train station). The grounds on the inner part of the hotel were nice. No elevator, though, so may need to carry luggage up to 2nd floor.
Review №7
2022-03-13This motel has large rooms that overlook the pool. The polite staff keep the rooms clean and the hotel has reasonable rates. There is a Mexican restaurant here for a convenient meal. It is just off of Highway 880.
Review №8
2022-05-26Absolutely the WORST hotel when we open the door it smelled old ok went and bought candles bathroom tub had a ring in it hair all over the sink only2 towels were in the room and they were damped so the next morning stopped by desk ask for room to be cleaned my daughter and I were out the WHOLE entire day mind you I was visiting for 3 days so we returned back that night NOTHING was clean I went to the desk asking for room service he said the maids are gone I said ok give me a rag and ajax to clean up the bathroom he gave me a rag out the drawer and I had to follow him upstairs to the laundry room to get cleaning supplies when I asked for towels he said they didn’t have any clean no I’m ticked had to go to Walmart to buy wash towels next day went to breakfast ask where is the spatula to get the waffle he pointed to one hanging on a nail in the lobby where a woman was coughing sneezing and hacking I would NOT!!!! ever stay again oh and I forgot to mention the ppl next to us stayed up to 1am in the morning partying and fighting at 2 am I did go knock on the door so my daughter and myself can get some rest……
Review №9
2022-05-05Rooms were dirty. Blankets and sheets were not changed. Carpets were so dirty they turned the bottom of your feet black. I know sheets/blankets were not changed cause the next day the cleaning crew did not have extras to switch them out. Also the restaurant that was attached was closed for reasons.
Review №10
2022-07-01This hotel was great! The room was very spacious and clean. Our kids loved the pool!