Active military discounts
Yes
Reinforced security
We got you covered
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Enhanced cleaning
Daily cleaning
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Conciergerie
We take care of you
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Uterque enim summo bono fruitur, id est voluptate.
Comments (199)
We arrived earlier than we reserved and they still let us take the car, they detailed it practically right in front of us and gave us a free upgrade on the car. The agent helping us was a trainee so he didnt have the operational side of things on lock just yet, but he was very professional and nice. We would rent a vehicle from this branch again.
Great service awesome staff very understanding and accommodating. And I was in and out in no time! And I got an full size sedan power everything sun roof the works for the same price as a smaller less awesome car. Maybe just luck but Ill take it
Don’t believe previous reviews fuss. Decent service, moderately new cars, as fast service they can. Just arrive early and youll get the job done on time. Friendly service on our part and we got exactly what we had reserved, good tips for or journey and we left on time.
Don’t know what all the fuss is about... We had no problems picking up our car here today. Sure, the wait was a little long, but there were a lot of people in line, so we just came early. Staff was friendly and helpful.
The car rental time was at 9, but we arrived at there before 9. The staff serviced well, seeing we had a lot of luggage so he upgraded our car for free. Although the car lacked of the front foot pad, overall everything was very good, and the vehicle was clean. Thank you very much. Taiwanese travelers.
I would give them no starts if I could! Ive been waiting for my rental car for over an hour that I booked 2 weeks ago! They didnt have my car here so they had to have someone pick it up for me. The staff was friendly enough but this location is completely unorganized. Be prepared to wait 2 hours to get a car.. 😡
The WORST rental car place I’ve ever went to. Waited in line one hour and half in the line since there no fast processing although you booked in advance online. The staff is rude and doesn’t answer your question. Staff keeps talking over the phone while serving customer. The whole process took 2 hours which really should take 15 min anywhere else. Highly recommend STAY AWAY from it.
Very very poor service. Very chaotic. The person managing our booking went to get our car but then disappeared for 20 minutes. Then came back for a couple of minutes and disappeared again. No updates so we had to sit there getting more and more frustrated. All very bizarre. We lost an hour of our day. Front seats were really dirty.
Staff trying. I regularly rent here as a Gold member (this is a franchise location). With limited staff and newbie renters (foreigners, insurance temp) its easy for the 2-3 staff members to get overwhelmed. Not helped is Hertz IT systems which require lots of clicking about to finalize rental. As a small location, vehicle choices are limited and at peak periods, no vehicles may be on hand. If something is critical the airport will be your best choice (but cost more due to airport fees). I have found staff tries hard to please though many I suspect are unfamiliar with rental procedures.
Im happy with the way the representative assured me that I could switch into a larger vehicle while my SUV is being repaired at the body shop. Thank you.Hertz, thank you for understanding that Im moving and I really need to get more items inside my car rather than make so many trips...Thank you, again!Geoffrey
Im a Hertz Gold member and had two SUVs reservations for my family and my guests.We arrived at Hertz 45 min earlier at 7:15am and were quite rudely informed by the manager Ricardo of 3 hours delay on the vehicles availability. We decided to wait in the hope to have at least one SUV available as soon as possible and continue our vacation schedule. While waiting we witnessed other customers coming and having the same kind of issue, the manager and the other employees were totally rough and unprepared deal with the situation or to provide a minimum feedback to any customer. The manager was not able to offer any viable alternative but to downgrade the cars, with no discount on the price and no commitment to honor an upgrade as soon as an SUV was available.After 3 hours waiting without any feedback from Hertz (not even single call back so far), we decide to leave the office back to our hotel since my wife was able to find two SUVs available at Alamos in the Oakland Airport, by the way, with a much better customer service.Unfortunately, with all the delay we were able to arrive at Napa Valley only by night and lost our chance to visit the wineries and frustrated our trip planned for the last 6 months.I am outraged at how many other Hertz customers may also have their well-planned dream trips thwarted by Hertz incompetence in providing customer-oriented trainings to their employees.Hertz NEVER MORE!!!
Not especially luxurious or super special but a perfectly adequate rental experience. Needed a car on short notice, got a car that got me to where I needed to go and back, for a reasonable price and no unreasonable hassles. Was also happy that I had a choice of hybrid.
AVOID at all cost !!Here a few things to know before considering renting a car there:1. NEVER sign on their electronic pad when you get the car without checking what you are signing. (They will give you only a small signature pad with no attached document.) They will make you sign a report without your knowledge saying that you had a good service and that the car was perfect.2. BE prepared to wait for a long time before getting you car + having the pay extra fee (at least 10 %). We waited for at least 3 hours before getting our car (we had to pay for an upgrade car, since the basic model was no more available).3.BRING wipe to clean the car. Also, an odor spray could be also useful.Our car was so disgusting... old coffee and melted chocolate all over the seats and on the floor. Old tissues also.
We went in there in a panic because we realized last minute that we made our reservation for a different day, but the gentleman working the desk and his manager took care of us. They got us into a nice car and made sure none of our time got wasted. Very attentive friendly staff.
Discussing service. Ordered car months before to pick up at 9am. Still no car at 11am. Once car arrived it had to be cleaned then they lost the key for the car.Left 3 hours late had to change the route to LA as we had run out of time.Staff didnt care at all. Were not friendly and didnt even want us to use the toilet. 3 hour wait!!! Hopeless
Location poorly managed. No cars available despite reservation. Majority of staff are polite but essentially helpless given lack of car inventory. Why bother allowing reservations if a car can’t really be reserved? Wasted over two hours waiting in line and then waiting on a car to be delivered.
Even when you have a reservation appointment it can take more than 4 hours of waiting to get a car. This is true even if you are renewing the rental on a car that you already have. The transaction is time consuming and cumbersome. This should be a simple and easy in and out process but instead it is tiring and painful. My experiences here were so bad that after 4 years and almost 12,000 rides given, I decided to call it quits and havent driven for uber since.
2019 November 5, TuesdayOn Saturday November 2nd I went to renew a Uber/Hertz monthly lease. I was told to wait until Tuesday. On Tuesday November 5th around noon (car is not due until 5pm) agent said will have to close period and charge me $962.79 for the past month and then renew. I signed the bill. I Didn’t have my credit card with me. Had to go and get credit card although agent has it on file and he just charged me $962.79 he insisted I bring it in material. When I came back with credit card I was told because I drove the car without permission they will not renew the contract. I had the keys with me I told the agent and anything had gone wrong I am the one who will be responsible. Next thing I know is they went ahead and made another charge on my credit card for over $1107.55 without my permission (because the gas tank was empty he said) and I didn’t not sign for this second charge. I told them I have until 5pm to return the car. I did not return the car yet. They took the keys from me and refused to renew like they promised pending my having to bring my credit card. The second charge is forged and I did not authorize. I had until 5pm and could have went to fill in the tank for fraction of the overcharges they made and without my permission. That’s forgery. That’s the falsifying facts. That’s illegal. I can not be responsible for charges made to my card without my permission. There goes Hertz for you. They misrepresented policy by not renewing contract, falsified the facts by my having to bring card but went ahead and made another charge without my permission, and therefore committing , forgery and causing me an ongoing loss of income and use.2018Yesterday, when I got to Hertz the office was in shambles. A dozen people were waiting. There were 2 agents present and 2 agents are missing. Apparently Hertz is paying for 4 employees but only 2 are hired. 2 hours past and none of these customers have been served yet. The ones that did get served were still coming back to return the rentals complaining about defects in their hired rentals. Luckily they havent left the lot yet or its going to be on them. When I asked two different agents why is it taking too long to serve all these people and why are we still waiting for too long ? First one said he doesnt know. He is only in charge of extensions and insurance issues. The other said her terminal is not working although I hear the printer is chirping paper out as she had just pressed a button. When I asked one customer I recognized hes been served 2 hours ago what is wrong with him why is he still here and keep coming in and out with bunch of car keys in his hands ? He said he keeps coming back and returning keys for all the vehicles they gave him to try because he told me none of the vehicles he had tried are in good working conditions and some have their brakes not working at all, some have their windshields cracked and some have more serious damages and malfunction he cant tell whats wrong with them. He showed me a stamped paper I saw the agent stamping and admitting that he on behalf of Hertz had just handed to a client a vehicle with front brakes that are not working.
Absolutely awful customer service. They scheduled a 3:30 PM pickup for me and NEVER showed up or even had the decency to call. I called them and they put me on hold and waited for 15+ minutes and the line wasn’t answered.This is my second experience with Hertz and they’ve both been just about the worst customer experiences I’ve ever had.Save yourself the headache and RUN AWAY.
Terrible experience! It took over 20 min to answer their phone. When I did get through I was told someone was on break.When i arrived I had to wait for 4 other people before me which took over an hour. The car I received was 3 years old, smelled, had multiple stains, and scratches on every panel of the exterior.Never go to this location!!
I brought reading matter, expecting the worst, but it only required 25 minutes to pick up my car after the staff resolved a pressing internal matter much more important than customers. This included 3-5 minutes ascertaining whether I was really a Gold customer. However, my gold status did make the car return somewhat faster. I guess the Local Edition term is a metaphor: it takes forever to get a book published or to drive away in your rental car. Tip: if you park outside on 10th street, watch the meter, DPT will pounce.
WORST RENTAL CAR COMPANY EVER!!! I picked up the car here and returned it at SFO (as booked!!!) and now, a month later I get a call to please return the car and its way overdue. My experience at the counter was already so chaotic with agents asking each other which vehicles are available and that they cant find the keys for some vehicles etc but this is the straw that breaks the camels back! Definitely never coming back again! What a mess!
Just left this Hertz and it was the most baffling experience. We were yelled at for coming in early and told we had to pay another day because we were over the 29 minute “grace period.” They didn’t have the car ready so we waited for it to be cleaned. In the meantime, we watched them as they were EXTREMELY rude to several other customers. I was literally gasping, mouth open, in disbelief. The most rude was STEVEN. DONT GO HERE
After standing here for 2 hours, we still are waiting for a car and multiple people in front of us have been told that there are no cars available. They have had to bring cars in from other locations and clean them. You would think they would look at their reserved cars ahead of time and have those cars ready. They also only have 1 person at the desk and multiple people have gone to lunch.
We reserved a car for a business trip. They told us they would come and pick us up at our place at 10am. 10h05 nobody was there, we called them and they said someone was on the way, they would arrive in 5 min. 10h25 no news, called them again and they said they would sent someone in 5 minutes. 11h45 we called again, they told us they don’t do foreign phone numbers. Ok so, why didn’t you tell us at the moment of reservation when we gave you the number? Or during the first or second call? We went to the branch by ourselves and had to wait additional half an hour because “first come first served”. we lost half work day because these people are inefficient. Just never go there. Worst service ever.
This Hertz screwed us. We called the night before and made a reservation, when I arrived to pick it up there was no car for us and we were no where in the system. I called around and there are no other cars until later in the day which means I have to Lyft everywhere. If you are into rolling the dice and enjoy the thrill of not getting a car this is the place to go.
Fast service. Walked in, picked up key and hopped in car. Benefits of being in their gold program is not having to fill out paper work. There was also no lines just friendly and professional staff members like Keith. I used to take Bart to SFO and rent a car through Hertz, but this location has removed the hassle of going to SFO.
The employees were friendly and were trying their best! But this office is physically way too small to handle the volume of business they do at this location. And theyre chronically understaffed. They only have four desks, so it would be slow going no matter what because theyre a very busy location. But they only had two employees so it was twice as bad. Just go to the airport, youll save time even with the extra drive down there!
Absolutely horrible - go here if you’re trying to waste time. We made an 11:00 reservation and still didn’t have a car by 1:30. The BS part about it is you sign in to then be called later to fill out the paperwork and receive your rental. Inside their rental space was too small that people were waiting outside but homeboy doesn’t want to come outside and even yell your name when he’s saying who’s next?! This Hertz is garbage and shouldn’t even be in business.
Most of the staff is rude, unprofessional and confused. Ive been forced to come here a half dozen times - its the only place that offers uber rentals in SF - and each time there is are new issues. Ive seen arguments, hostility and near physical scuffles. The staff does not care one wit about the customer, just collecting the money and kicking you out the door. The cars are not serviced correctly. Ive been given cars with no oil and check engine lights on. One man was given a car without working head lights. This place is a law suit waiting to happen. Uber and Hertz should cover their faces in shame to have their names associated with this location.
Quite simple - the manager Carlos is unprofessional. Go to another nearby Hertz or better yet, a different provider altogether, to avoid dealing with him. We walked in and waited in the Hertz Gold line (clearly marked). Carlos calls us forward and we sit down - he looks up our information, then tells us please wait back in line, there were people in front of you.I was honestly baffled. I had absolutely no problem waiting for those people to go ahead, but he had called us forward and then proceeded to make a scene for no reason? (There also is supposed to be a separate Gold counter anyways.) The place is badly mismanaged and Id recommend sacrificing a bit of convenience to give your business elsewhere.
I’m very disappointed by the service I received from the employees of Hertz in this location. They give a bad attitude and take a long time to help you. The car that I got was dirty. I drove it for 150 miles for 5 days and the car was asking for service. I wanted to return it on Saturday and at 12 it was already closed; also they don’t open on Sunday. So I had to pay 2 days extra for a car in a bad state.
Very long wait despite having an appointment, not customer oriented at all, and when I go in my car the oil change light was flashing. I got another car, but once I drove off another service light came on and 3 days later it overheated (not related to the light, but something separate. One guy helped me switch cars and suggested I did a survey and got me to do it expecting me to write something of the help he offered. So the only help I got wasnt even genuine.
Service is super slow here and it doesnt seem like their computers work correctly because theyre going from one stain to another just trying to book your rental or print out a receipt. Theyre not customer orientated and will be taking to staff, or other people making it a long wait to get help.
We rented a car for our honeymoon. We called for rates, and the store manager gave us rates for a compact car. We asked if GPS was available, and the manager told us that it was. We also requested a pickup, but the store manager mentioned that the wait time was 3+ hrs, so we took the bus. Upon entering the location, the counter staff appeared distant and disinterested. Upon booking, we learned that the manager had neglected to tell us three things:1. GPS WAS available, but it was not portable, and permanently installed in one car.2. The only car that DID have GPS was full size, and 75 dollars more than the one we were going to rent.3. The GPS was Hertzs proprietary brand Neverlost, which I had never heard of before. The unit installed in the vehicle looked like 1st generation GPS from back in the 1990s. The functionality was marginally useable, and did not even compare to the entry level Garmin from 10 years ago.The staff also was not helpful with information about crossing the Golden Gate Bridge. One would think that with the amount of customers crossing the bridge on a daily basis that the company would have the process down pat. The pamphlet I was given by the counter attendent mentioned that payment could be made in 48 hrs after crossing the bridge.Upon attempting to make the payment and realizing that it was impossible to do without covering 2 days of unlimited access by the subsequent customers using the same rental car, I capitulated to allowing the charges to go through Platepass with the administrative fee. The Hertz attendent was no help, repeatedly stating that it was not Hertzs issue and they had never encountered anything like it before.The bridge issue may have been the ministry of transport, but I would have at least expected the offer of waiving the administrative fee charged by Hertz. I did not receive this offer, despite repeatedly asking for assistance.While I was there, I was amazed to find our car being returned and rented to the next customer 15 minutes later. This was absolutely not enough time to perform the necessary checks and cleaning required.
What a joke. Prepaid for a car and after waiting in line for 20 mins was turned away and had the door locked in my face along with 5-6 other renters. They were having a meltdown inside. 30 people waiting in a 100sqft room. People were even waiting in the employee break room. Do not bother.Edit: after 70 mins at Bryant St, the area manager called me back and was extremely helpful. There is hope at a location other than Bryant St!Edit #2: after being redirected to Mason St by the area manager that had ‘arranged a car for me’, I was met with questions as to whether the area manager even existed. I also had some great conversation with fellow Bryant St patrons who also decided to waste their weekend! With some significant argument I was able to leave the ordeal with a compact (my prepaid booking was for a premium car), but missing 3 hours of my weekend.
First HERTZ at Bryant street San Francisco gave me car with bad breaks, and then I had to wait 2 hours until they exchange that car. Also they asked me to pay additional $1.30 on a top to the price that I already paid during the booking (the explanation was that price wasn’t calculated correctly during the booking). When I returned the car it took associate 25 minutes to do paperwork.
If there was an option of 0 stars at this location that is what i would have rated them. Employee staff is very unprofessional especially manager Ariane Nzoutch. She does not put her customers first at all. It is impossible to reach this location by phone, so if you want to extend your rental and your rental was through an insurance claim its basically impossible to because when you try calling they never answer, then you automatically get sent to the 800 # who say you have to call the number of the location which you rent the care, which once again, is impossible. The only way to get a hold of anyone is to go into the location, and the entire time you can hear the phones ringing off the hook with no answer at all. I sent screenshots directely to the corporate manager of this location to show him the twenty plus times i tried calling this location. I would NEVER recommend renting from hertz, especially this location, and DEFINITELY not from Adriane Nzoutch. Out of all Hertz locations in the SF Bay Area this is by far the worst. The manager refused to give us a receipt and then completely ignored us and moved to the next customer who was also unhappy complaining about what horrible service they have at this location. They should either close this location or hire a more competent manager. If you are reading this and still choose to go through them, dont say i didnt warn you.
We have now waited for 3 hours, and still not cars. Lots og people waiting, and nobody gets cars. The manager tried to appologize to everyone, but he was actually very rude.They dont now what they are doing...... It is kaos.
Did not have a very pleasant experience here. I was told theyd be open at 7 AM, but their gate was locked until I called multiple time for them to open it up at 7:20.I was told they were going to refill my tank for $2.64/gallon, and instead - I was told I had to pay $9.99 a gallon. They were not clearly communicating these costs to me.Lastly, after I left, there was a $30 charge that occurred despite the fact that I went through my insurance.
We waited for almost 2 hours. They also promised to send us a Lyft to pick us up and we waited for 30 minutes, called 3 times and never came. Never seen such a terrible customer service before.
If I could give zero stars I would. The guys yesterday was rude when I made a reservation at 2:11pm March 22nd. Just called again today to find out if the reservation I had made went through, March 23rd, Lilly told me that she could not add the reward numbers to the reservation and that it would have to be done in person. She wasnt so bad.
These Guys are so slow and literally so inefficient. Hertz really need to assess the people who work here. Picking up a car or dropping off a car will take you more than 25 minutes which is an absolute nightmare
Service can be slow sometimes, but overall Ive had acceptable experiences here. I wish they had after hours drop off available. I have a corporate discount code so rates are cheaper than Zipcar.
Hertz refused to honor website promotion of ride home after drop off. Slow service and a dirty car with a sticky steering wheel and coffee stains.
We went in the middle of the day on a week day and they took at least 30 minutes to pay us attention. They are nice and friendly but they sure take their time, if you are in a hurry find yourself another rental.
So reliable. Always friendly customer service, and very humane and compassionate corporate.I have a lot of respect for this company because they allow debit cards as well as credit cards!
I got a thoroughly dirty car with seats soaked in urine and mold growing in it. I do not understand how this location is open and operating; this level of service isnt acceptable anywhere in the world.
They are unprofessional staff at all. They dont like you to ask questions they think that is waste time and they dont give you a clear answers they are pushing the customers just to finish and then call customer service by phone for any informations. I talked with a manager but she was unfriendly at all.And They are working on base Take it or Leave it And that is surprised me and let me Rethink if they are Really Hertz or authorized by hertz?!!
The most unprofessional and unproductive pace just like its not hertz at all.. Staff basically dont care as well as the managers, I am a gold member for years with hertz and its my mutineers company but after my experience here I have to think again,Be prepared to spend two to three hours if you lucky enough
Horrible customer service! Avoid this place at all costs. They did not have the car we wanted they claimed at first and really pushed us to upgrade to a luxury car for $500 more.They did not honor the discount I used when booking online. The sales guy was rude as hell.
Had to do an insurance rental while my car was in the body shop. They had limited cars but the Hertz agent (Aldrich) let me switch to my preferred car after I saw it when getting keys of the original one he had booked.
Easily the worst Hertz location I have ever visited. It is disorganized, poorly staffed, and the team has no interest in providing service. Please do whatever you can to avoid this location.
The staff and manager couldnt care less about the service they provide. I was told that an issue I had when I booked at another Hertz location was not their problem. Careless, unorganized location.
The office was tidy, it was simple and easy to get the car and, above all, people were friendly and welcoming... Even though I didnt manage to have a better deal on a convertible car :-)
Didnt have any cars available... I dont think it happens often enough to have a consistent issue witht he rental company. The employees handled the situation with great customer service. Just be aware that this may happen.
One star is to kind for them. Customer service is horrible especially Destiny. I called to ask a simple question was placed on hold for 20 mins, called back and got hung up on. I was considering renting from them but not anymore.
They do not have enough seating for all the people waiting for their cars, and you will be waiting for a few hours. This place is very poorly ran, and I will never go back to this location. In fact, I find it hard to believe that I will choose any other Hertz location based upon my bad experience at this one.
Absolutely horrific experience. Massive line and virtually no customers receiving cars. Probably less than 5 cars have been delivered during the last 1.5 hours.
Staff where nice they let us drop off our rental even tho we were scheduled to drop it off all the way at the airport. gps lead us straight to them and an easy Uber ride after that.
We waited 30mins for picking up our car at 8.30am which is acceptable. The staff was friendly and they gave a free upgrade on the car!
Terribale service. Rented a camaro get a sad looking buick. I would never rent from them again. Second time in one week hertz gives a really bad car when u rented a good one.
Terrible service, took two hours to get our rental car that we made an appointment for pick up. Cars gas tank was less than half full and rear bumper was coming off. Terrible customer service! Never go to this location!
The manager Steven was rude, saracastic and unprofessional. Hertz should be ashamed of this location and the people who employ it. Worse customer service ever!! Wosrt location in san Francisco. Never again
They dont answer phones, lie to you, and nickel and dime you as much as humanely possible. Screw hertz and screw this branch. A bunch of criminals and lazy employees, stay away if you know whats good for you
Must ovoid placeWorst customer service everDisrespectful employees100 dishonestyEverytime i go to this location they ate fighting or arguing with the customer dont worry about making a reservation there. Because they will tell you we are not garanting anything or they will stick you with the car you dont wont even want to drive they always over charge to make it clear am only having this problem with all the african america that work there in the morning am working on getting my over charge money back or file a clam for an authorized charge
Worst customer experience. 4 hours late and no information. Dont rent here.Had a car 3 hours late and it was a category under what I had booked (and no discount).
Fast and smooth pickup on a Thursday at 10 am with a courteous agent. Car as promised, cleaning OK and not exactly squeaky-clean.
I had a very good experience with this location. From start to finish was only 20 minutes. Rudy was very pleasant and efficient. Would definitely go back here again.
Reserved a car for 10:30am only managed to leave the store with the car at 11:30am. Takes way too long and service is very bad. Not renting here again.
If you only had to wait one hour to get the car, one hour to return it and found an extra charge upon return, consider yourself lucky I guess..
My gf and I rented a small car for the day. Mitsubishi mirage. Great car, great price, and great service. Elmer and Kwai were both just great with us.
This is a joke for a rental service. Waiting in line under the sun for 2 hours to get a car. Worst service i ve ever seen. Staff rude and unhelpful. Keep away
The worst car rental in the entire world!!!!! Unbelivable. They simply have no cars available!!!!!!!!! Still 2 hours waiting and no car available.!!!!!!avoid it. Tell it to everybody!!!!
I think Hertz is working hard to be the best now. Find Danny and have him help you, hes the best in the buisness will guide you through and help you out any way he can.
Aside from one service agent, I had a great service from Hertz. I had to extend my reservation 3 times, and it was smooth sail.
Worst customer service you can ever imagine... They treat drivers with aggressive attitude .. It seems that they dont like their job..Also one of them said bad words to one that is on hold on a phone. plus they dont greet customers.
Decent location and good prices, but small selection of vehicles and long waits for service. They dont seem to have enough employees at times of day with high customer volume.
Watch for scams!! They tell one price but end up to be much higher when you return!You have all my contact information, if you want to reach you know how to reach me.
Actually the worst Hertz you have ever seen. I was surprised and sceptical of the reviews before I arrived but it is as bad, or worse than the previous reviews have stated. To avoid.
Never again Hertz. 4 hours waiting for booked car (no seats!!!). After that they told me that dont have a car I booked.
Extremely rude representatives. Theyre all liars. Ive walked in more than once and over heard customers upset about how they were being overcharged or given faulty vehicles.
Despite we reserve in advance we had to wait one hour the car and moreover it hadnt the baggage cover, hence we cannot leave nothing in the car.
Horrible experience. If I could get everyone fired here I definitely would. Slow service. They never apologize. Stay away from this place if you can.
We waited for two hours in line (even though we made a reservation a month ahead), the car we received was in a terrible condition (Dirty and with very bad cigarettes smell)
These people are on the hairy edge of functional adults, I imagine the break room consists of a chair and trough where employees can sit and drool into while staring at a blank wall. The worst.
Avoid this place if at all possible. Absolutely terrible service, we waited over 3 hours for our vehicle despite arriving early for our reservation
Great staff, lovely car. Read the reviews and went there early. No line!
Horrible customer service for the Uber program. No one answers the phone and the wait time exceeds 1.5 hours even with a scheduled appointment.
Extremely poor customer service. We have waited here over an hour and a half and still haven’t been served. If you value your time book elsewhere.
Waited for 2 hours in line, when it was our turn they only tried to get us to pay more on upgrades, when we decided to go with the original order we had to wait another half hour for them to wash the car (they should have done that before thats why we maid a reservation online) when the car arrived it was dirty and stinking with cigarettes.
Poor service. Been here two hours and car is not release yet😡. lady keep saying they are cleaning and hour later still not done. 😡😡
Love the staff that helps with Uber. Worst parking situation ever. Hard to find. Poor selection of cars. But staff is friendly
Had a decent uber experience with them. The wait time was a little long.
Manager Steven provides a great customer experience. Very accommodating. All staff seem nice and friendly. 👍🏼
The manager steven is rude and lacks any customer service. Doesnt appreciate or value repeat business or building client relationship s
Tam was very helpful and our service was great! We were in and out very quickly! Excellent experience!
Awful wait times. Terrible vehicle quality. Incompetent staff. Go anywhere else to rent car.
Waited all day unsympathetic staff except for one person who is working her ass off with no support from the rest of her team no bathroom no cars to speak of and I still I had to actually go to a different location with a different company to get a car
Very efficient, Danny took care of me when Enterprise was being a bit difficult Hertz came through.
Ive been waiting here for at least two hours, in front of my car, waiting for an assistant to hand it over to me. Worst experience ever.
They have a terrible policy that wont allow many of the residents with out a credit card get a car and made me wait in vain and I had no time to rent it anywhere else
Anthony, the manager is a really cool guy and his customer service skills are much appreciated nowadays.
Toooo long To wait under the sun, not the employes fault, they just need more cashier
Slow service and the car was not ready until 90 minutes after our scheduled pick-up time
Terrible place special the black woman that work there , she dont have any costumer service skills she needs to quit that job!!
They are so terrible no responsibilityNo managementOne of that girl was playing with her phoneAnd do nothing and didn’t care that all people are waiting
These employees are horrible they are lazy they dont work they dont respond and over they have such a rude behaviour Hertz should rethink of their employees !
Bad service every time I come here they keep me wanting more than 3 hours to pickup a car
The worst customer service and they are not profsnal the way treat people. Long waiting also they scream at you.
The Black guy manager is bad.my rental car has issue.try to exchange.the Manger said no,carand we only want you money,only money.
Long long waiting. lack of efficiency. do not come here if you are rush to go.
The best place to get your rental very professional service with a great smile Rudy is the best
They literally NEVER answer the phone so if you have a question or concern you have to literally gothere
Large lines to pick up the car, we were almost one hour waiting.
Was able to walk in and get a vehicle on zero notice.
Very helpful people and good car selection
Worst car rental experience ever! Dont rent here.
The worst service everrrrrr
THIS PLACE IS CLOSED due to COVID 19. Book at the Ellis St HLE
Very poor customer service. Long wait, disrespectful staff.
A little slow but worth the wait and friendly staff.
Terrible location terrible service terrible selection of cars, just over terrible avoid
WARNING DO NOT COME HERE! IT IS SO SLOW TOOK ALMOST THREE HOURS TO GET A CAR
Awesome customer service, very understanding and flexible !
Great customer satisfaction and its really fast
Avoid this place at all cost. Very unprofessional staff, they act like they are making you a favor.
The worsest company to deal with...No tel support,no live person,Staff is unprofessional..Tel system out of date -stone ageTOTAL DISASTER!!!!!!
People are unpolait, rude. It is clear they don’t like to work there.Run away from that place.
I give 0 star , Bad service and very slowly service , use a long time per person.
Very professional experience. I would recommend this location.
I just called and the girls gave me a horrible service, I will need to call to another company
Super disorganized. Staff aren’t well trained in what to do.
Extremely slow and does not honor reservation
Tried to charge me 4x the price. Terrible service.
Upgrade, smiles and rapidity!
Chris was super helpful and efficient.
Felt like I was jumping into a scam, thats how I felt.
I don’t know how they workEven they don’t respond the call
Car not clean and not really maintain.
If you want terrible service, this is your place.
Poor customer service. Staffs lack of training.
Lot of waiting but staff is kind.
Just terrible. Never using them again.
They Dont do a good a service, avoid this place
Take too long. Not enough staff. Over worked
Great Team, Great people, Big change!
Life is good. Just go with it.
This place is a disorganized, understaffed nightmare.
Terrible customer service high rates
Super awesome staff
Friendly Courteous Staff.
Great professional staff
To much fine print
Very slow and disorganized
Worst service period.
Bad service, discrimanated, rude,
Front this was despot... R
Customer service sucks
Embarrassing customer service.
Good
Slow, slower, slowest.....
Not talk nicely !
Never answers a call
Horrible service!
Great service
Thez are crazy .
Below standard
Nice place
What a joke!
Nice place
The pile of negative comments made us very scared, finally everything went very well. 15 minutes to get the car on the day J. Return of the car on the last day impeccable virtually no wait.
This Hertz office is a real mess. We had reserved the type of vehicle (Nissan Pathfinder 7 pax) at 10:00. Upon arriving a little earlier we see about 30 people waiting in the street, as we feared. The office is very small and has 4 tables that have only two people working on average (and sometimes only one is left).After a long wait when I have to choose the car (a large SUV) they only have one that is not 7 seats as I had booked and paid with Auto Europe. What is the use of booking if you do not plan delivery? The worst part is that when I went to pay for the upgrades my credit card had, it was not accepted by its system. I had to urgently call my bank in Spain and discover that it was a fraud protection problem. After solving it, I try again to talk to the person who had treated me and tells me to get in line again and that the vehicle I had chosen is no longer available. In the end after insisting a lot and waiting for him to return to the table (I was a long time out) he only gives me a premium car (Jaguar F Type) that was the only clean SUV paying $ 425 more. And this after being 3 hours and 30 minutes waiting in the office.The worst experience hiring a service Ive had. I would have gone to the airport to choose a vehicle from there but I had already paid Auto Europe for the vehicle reservation for 900 euros and I would have lost all that money.Conclusion: Better to make a direct contract at the airport, where there is much more stock of cars to choose from, it would have been much better.And that 1398 Bryant St office is a shame for the Hertz brand. What quality control apply in their offices if there are continuous criticisms against it for more than a year as seen in the reviews of Google and Yelp? I will not hire a vehicle with Hertz again.I booked through Auto Europe website at a Hertz office in San Francisco (1398 Bryant St) which is a real management disaster. They offer attractive prices to attract online customers and then they make you wait a lot of time to get the car and barely have stock of cars.I wish I had read before the bad reviews they got on Google or Yelp because they are completely true.We had reserved a big SUV (Nissan Pathfinder 7 pax) at 10:00. Upon arriving a little earlier we see about 30 people waiting in the street and inside the office, as we feared. The office is very small and has 4 tables but have only two people working on them on average (and sometimes only one is left).After a good while waiting when I have to choose the car (a large SUV) they only have one that is not 7 seats as I had booked and paid with Auto Europe. What is the use of booking if you do not plan delivery? The worst part is that when I went to pay for the upgrades my credit card was not accepted by its system. I had to urgently call my bank in Spain and discover that it was a fraud protection problem. After solving it, I tried again to talk to the person who had attended me and he told me with bad manners to get in line again and that the vehicle I had chosen was no longer available. In the end after insisting a lot and waiting for him to return to the table (he was a long time out) he only gave me the option of a premium car that was the only clean SUV available paying a lot more. And this happened after being 3 hours and 30 minutes waiting in the office.The worst experience hiring a service Ive had. I would have gone to the SFO airport to choose a vehicle from there but I had already paid Auto Europe for the vehicle reservation 900 euros and I would have lost all that money.Conclusion: Better to make a direct booking at the airport, where there is much more companies and stock of cars to choose from.And that 1398 Bryant St office is a shame for the HERTZ brand. What quality control they apply in their offices if there are continuous criticisms against that office for more than a year as seen in the reviews of Google and Yelp? I will not hire a vehicle with Hertz again.
Too much waiting, the reserved SUV category was not available. They first wanted to give me a dirty 18-month sedan before I realized that the windshield was broken. Back in the waiting room to finally get an SUV that had just arrived. Bad experience.
I have never seen such disorganization: arrived at 9:15, I waited more than 2:30 to have my car booked several months in advance. We were dozens of people waiting without any information, the Hertz staff came in and out without a word, we spent up to 20 minutes without anyone from Hertz in the customer area. In the end I had a car with only 1/4 full and no inventory of the vehicle! I dread the return!
Bad experience. Car booked and already paid 8 months in advance. Flight delayed by 2 hours, once in the agency the requested vehicle was not there and they offered us a small SUV instead of the requested Minivan.They made us lose a lot of time and near closing time they sent us out without a car.We had to go back to the airport and rent another vehicle.Terrible organization
Hertz agency to avoid.While their prices are low, but if you are in a hurry, run away!We waited 2h our vehicle (while we arrived 20min before the scheduled schedule when we booked several months before).Only two employees to handle dozens of orders.The person who processed our reservation, although friendly and efficient, sold us a petrol option by telling us that gas was expensive in Vegas, unfortunately on the spot we accepted but looking on the internet 5min after we left we We realized that the person had lied to us, the essence is much less expensive, impossible for him not to know it.In short, again, except the price, 0 on the whole line.And again we consider ourselves fortunate because at our arrival there were only 2-3 people in front of us, leaving they were easily 30, we do not even imagine their galley.
They treated us a little later because there were many people. But then the very friendly treatment, the car we booked did not have it but they gave us a superior one that we had booked. It is better to arrive before the time you have to queue and go more quiet. Delivery without any problem. I recommend you can arrive by public transport, and it is cheaper than at other Hertz offices in San Francisco.
Horrible. I booked a car at 10 AM and they delivered it to me at 2:15 PM. I lost most of the days sun to start my journey on highway 1. The service was terrible. They said that cars were arriving but could not say how many and when they would arrive. Some people arrived before me and when I left the car they were still waiting.
My experience here was very bad, although I am a frequent client of Hertz and I am used to normal incidents.The lot is very large but the office is small and have little staff. Delivery in my case was exaggeratedly slow (2 hours). They do not have a Gold counter and the waiting area is for just 3 or 4 people, so I do not recommend this office for collection.
Hertz or the worst experience of my life in car rental.For our road trip in the American West, we booked a few months ago two vans (group of 12 with 6 children) in the Hertz Bryant Street agency in San Francisco.I have never seen such disorganization: arrived at 10am, we waited 4 hours to have our cars. Whenever we asked for information, we were told that the cars were on the way and that we had to relax! the staff (many) came in and out without a word. We finally got to not return the car with full but you figure that it contained only 1/4 of the full! Which gift !
Hands down the worst car rental company I have ever seen. Its absolutely disastrous, the employees ignore you, the person in charge is unprofessional. They hardly gave us the car due to a problem with their computer system and the employees directly ignored us as if the problem were ours. You have to wait about two hours for the car to be delivered. A company like Hertz should not consent to this treatment of its customers. I do not recommend at all.
They tried to scam us. First, we waited at least an hour for us to get the car. When we had previously rented another car in Los Angeles it took literally 10 min to give it to us.When they took care of us, they gave us the total invoice to pay (about 350 euros), which did not match because we had previously paid online. We told the girl and she checked it and we got another bad bill again. After three attempts we already got the correct bill of about 100 dollars that were the car insurance and the rates. The latter was correct. But that if we dont realize we are blown by 350.When they gave us the car they told us that they were going to give it to us full of gasoline and far from it. Also the dirty car inside.A shame of place and beware that the minimum rip you off.
We rented a GMC for 6 weeks at home and are very happy with the services!The vendors are very friendly and accommodating, especially Brian who took the time to explain a lot of things about San Francisco to make it easier for us.We recommend without hesitation!
Four hours of waiting !!!! They summoned me at ten in the morning to pick up the car that I had already paid for and until two in the afternoon they kept me waiting, without giving any explanation or apology. a score of people, wanting to start the trip and desperate at the situation. All this aggravated by the cocky and arrogant attitude of one of its employees. The people who arrived at twelve to pick up the car were told that there were no more cars and that they forced themselves to pick it up at the airport. Incredible! !!! Never seen
I dont understand what everyone is talking about. I was very scared before going there, reading the comments. I had the chance to see Anthony, who was perfect. I had the car that I had reserved and I was even able to choose between 2 models. It was washed at my request before I took it. Thank you Anthony, this is the best rental service I have had in the USA !!!
In connection with our honeymoon, we rented a car from Hertz. I have never had a worse experience with any rental company.We had reserved the car until 1000 and had checked in online in advance to make everything go faster. But when we got to the location there was a long queue. The problem turned out to be a lack of cars, and the staff spent a long time finding a car for each customer. Those who would not wait had to pay for upgrading to a larger car. We got the car we were supposed to have after more than two hours of waiting. Then it turned out that it was an old car that had gone more than 50000km and it was full of scratches. We had no choice but to drive only if we were to get something more out of the day so we filmed the whole car and drove. In addition, the gas tank was only full up 1/8, so we had to start the trip by finding a gas station.We thought Hertz was a serious company and were shocked to experience such poor customer care. Everyone we talked to while we were waiting experienced the situation the same way so this was not a single event. I also see others describe similar situations here on the reviews.
Unfortunately, my boyfriend and I can only endorse the bad reviews, and if you could give less than one star, we did too. We arrived 2 weeks ago and we had already booked a car for 3 months before the trip. When we arrived, there was a huge queue outside the place and it seemed hugely inefficient and disorganized. The staff obviously had no control over things, and none of the customers in the queue got the car they had booked in advance - even if it had already been paid for. The staff were incredibly helpful, tangy to the rude, and the queue pile up. When we finally arrived, they also didnt have the car we had ordered, but at least we got a car in the same class - which is more than what you can say about what many of the other customers in the queue got - but the price was also significantly higher than we had been told on their website. All in all, a terrible experience. However, it should be added that the car itself was good to drive, clean and in good condition. The delivery of the car was a little easier, but again it did not seem that the place had control of his things. We would certainly not recommend this Hertz to others.
Very nice staff (unlike others) and 2h30 waiting
2.3 (199 comments)
Review №1
2019-02-19Outrageous. Waited half an hour to get a dirty car. Didnt recognise it until just before return. But because I didnt phone it in, I got billed 300 dollars for interior cleaning.Make sure to check every car BEFORE they hand you the key and return every dirty car here DIRECTLY!The chances of getting a filthy car here, seems (reading all the other reviews) very high.I would give 0 stars if I could.
Review №2
2019-08-03Basically no car, long waiting hours (3 hours or more), lack of any introduction to basic car function (e.g how to use the platepass; we were fined by toll station due to not pulling platepass out of shielding boxes, since the platepass is placed at an angle where we cannot read the instructions). I will continue support and rent cars from Hertz, but will not rent from this location.
Review №3
2018-05-11Super slow, inefficient. Got here an hour early to my dads appointment and it has been over an hour and 46 minutes and only 2 or 3 people have been helped in that span. Are they building the cars in the back??You wait this long and you cant even use the bathroom.
Review №4
2019-07-31I’m sorry to say it was a terrible experience. I wait for 3 hours to get my car. Some people was waiting for more than 4 hours. I remember a tourist couple waiting for the car after admin task done 30´ before and the agent asked to them « what are u waiting for? ». They said just « the car »...the agent seems to have forgotten them and worst, seems to have lost the key car. It’s was a pathetic interesting customer journey satisfaction 😀. So to sum-up,if you go to Hertz in Bryant Street: be mentally prepare and try enjoy all failures to learn what not to do!
Review №5
2019-09-02Absolutely terrible service - do not use this office as they have no idea. Waited for 3 hours for a car - the manager just disappeared and the staff had no idea about customer service. We had pre-booked and paid for a SUV but the only car they had was a compact one! Not great for a 10 day trip down the Big Sur with two teenagers. I am still waiting for any kind of useful response apart from an automated one from Hertz. They are obviously too big to care
Review №6
2018-12-27Less than good. Arrived at 8:30am knowing there would be a line for a limited number of cars. Unfortunately, employees were only speaking to those immediately being served. No eye contact. Nothing until confronted, in the nicest possibly way, by another customer. Employee wouldnt give clear answers to even a basic questions, Do you have any cars available? I have a reservation. I asked my question, in a tone audible above others I have a reservation confirmation from my insurance company, I need to know, do you have a car ready and available?. Employee said yes, possibly, since its your insurance. Having zero faith in his Its 9:25a when I cxld my reservation and departed.
Review №7
2019-08-09This was honestly the worst experience Ive ever had at any car rental place, and all of the negative reviews below were experienced by the 30-40 angry customers who I queued with for over two hours. There were not enough cars for the number of bookings. Given its a car rental company, youd think that having sufficient cars is pretty much the only job to be done here, especially as we all had bookings in advance. No one was offered an upgrade despite there being other cars available as they were out of our respective classes, we werent even offered a paid upgrade, and we were told that the management would not allow them to offer cars that werent in the booked category - I cant believe that this is the case and if this is indeed the policy then it should be changed. Better to lose some corporate dollars than have more than 30 people standing around cursing your company. It was such a mess in there, the customer service guy actually had to go to the back and wash the car himself before giving it to a client. There were two staff manning an available four desks so they were woefully understaffed. No attempt was made to problem solve or make the situation any better, we were just told to wait for as long as it takes for cars to arrive. So two and a half hours later I was given a car that had been half washed, still covered in stains and was completely empty of fuel. The fuel warning light was on and I was told to drive a few blocks to the nearest petrol station as soon as possible . This is a perfect case study of how not to treat customers and why Im sure Im one of many people who will no longer want to rent with Hertz.
Review №8
2018-08-20I have never had a problem like this at other Hertz locations. There are so many people waiting to return a car and receive a car to rent it is unbelievable. Typically, you can be in and out of a Hertz in 10 minutes. Here, expect to wait at least 2 hours. The staff clearly have no idea what they are doing and it doesnt seem like they have any knowledge of how to make this process faster. Id rather drive down to SFO to rent a car next time.
Review №9
2019-08-09We waited in line for a half an hour and the line did not move at all. The people a bit in front of us has waited an hour and said they had barely moved. There were three people working and line stretching outside. We went online and got another car at a different place for a better price with no wait.
Review №10
2018-08-10Worst service ever, dont come here! Waiting for 3 hours to get a car already paid and booked.Staff is really bad, they dont know the meaning of putting customers first, when after 2 hours you start to complain the answer is Im busy, if you talk to me I cannot help you, I dont know when your car will be available.Great disorganization, no process, missing keys, no control over the cars. Spending one day of holiday in this ugly place. Change rental car company!