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Our check in service took a long time. They could not find my name on the Gold status list so they asked me to stand in the long line. I did but when I got to the front of the line, the gentleman told me to go to the other desk in the parking lot for Gold members. She said because I prepaid, my name was not on the gold list. They were very crowded, I felt like they did the best that they could however, checking back in was another story altogether. When we arrived, there were two lot attendants waiting for cars, they were arguing very loudly with each other about their lunch times. No one said anything to us. We got out, I was holding my paperwork in my hand. The Tall man got into the drivers seat to collect information and continued to argue with the other lot attendant who was standing at the back of our car. Their voices were very loud and very angry. No one ever said anything to us. The women shut our trunk after we got our luggage and the man closed our door without saying anything they moved on. I was left standing there with my paperwork wondering what else I should do. Eventually we left, I would have interrupted an entire line of people trying to check in so I just went on to catch my flight.
It’s 2021. The world is run by technology. Everything is streamlined and efficient…. But yet I’m still waiting in a line for 45 min to rent a vehicle with one desk agent at an international airport. I hope hertz goes bankrupt and Tesla takes over all rental operations. If I wasn’t required to rent this vehicle for work I would of walked away and gone to Avis.
Prepaid and went to pick up. Waited 35-40 min while everyone after us got there car and left with in a few min. Finally they told us after we asked what was going on, that they didnt have a car for us to take. We werent the only ones having issues here either there was at least 1 other lady at the same time.
Yeaaahhh...I Don’t Know About All of That…Alright, so I had originally booked this rental through Hotwire, which is cool, because they’re usually pretty good with relatively last-minute rentals on things like hotels and rental cars and such. Anyways, I had selected the rental option for Thrifty, and this new rate option that they were promoting, called “Special Car.” For the few days that I was looking to get the car, the whole thing was supposed to come out to around $60.00. This is cool, because I feel like rental prices nowadays are way too exorbitant to make any sense. I booked it, and made my way to the airport the next day to pick up the car and head on my way....That’s about as far as it went, though, as the return trip was filled with massive traffic and road closures, as there had been a pretty heavy snow-fall over-night before we got back. The drive ended up being closer to 20 hours, and we didn’t pull into the airport return lot until pretty early in the morning, which was heavy. I had to alternate multiple times throughout the journey with my wife, who, like me, had work the next day. I had been so blitzkrieg exhausted, that I had completely driven past the only gas station in the area, and I had forgotten to stop and fill up the tank. I think that I ended up returning it at like 60-70% or something...whatever; it was late, I parked the car next to the office, and packed everything up. Since there was nobody around, I dropped the key off in this drop-off box that was there.It wasn’t until I was getting ready for work after barely a few hours of sleep, that I had realized that the gas wasn’t the only thing that I had forgotten about...I couldn’t find my wallet. I emptied every suit case, bag, and piece of luggage that we had brought on the trip...nothing. I waited until the 7:00 a.m. time that Google Maps said that the Hertz office opens, and I promptly gave them a call, asking for them to not close out the rental yet, and telling them about the wallet and gas. The lady at the other end told me that they had actually opened earlier than that, at 6:00, and that they had, unfortunately, already closed everything out. She had told me that there was nothing that she could do, to which I told her that I was on my way to check the car. I quickly made my way back to the airport, and, at least, the car was still where I had left it. I rummaged through the whole passenger and trunk area, but to no avail; the whole thing was empty. After going back to the office to speak to the lady again, and inquire about, again, the wallet and the gas, she had repeated herself and told me that there was nothing that she could do. She explained that, “due to COVID, the lost-and-found department is temporarily closed.” She then handed me a print-out of the receipt, where it was displayed that they had both, charged me a whole extra day, AND charged me more than double the rate that I was originally quoted. Apparently, they had charged me more than $60.00 to fill the tank back up, which I was like “what the f?!” It looks like the return person had written down that I had brought back the tank on half.Dude...I mean, I understand that rules and rules, and so on, and so forth, but come on… I had lost my original aviation-based job early last year, and I was heading to Utah to follow-up on a new opportunity, and I was hoping to keep things as economical as possible. That’s the whole reason that I was driving all the way there, and not shelling out all of that money to fly on an airliner...plus it’s a safety thing. Not only did I end up paying quite a bit more than double of what I was originally going to pay, but now I’m down a wallet, and I have to go through the whole process of shutting down all of my old stuff, and getting new things.Again, I like the car and everything, but this experience was wild… I’m going to try and follow-up with both my bank, and Hotwire, and see if I can get more help from them.
Awful experience. status means very little. If you need an upgrade, better be prepared to pay and not expect much. they act as if they are their own rental company with just hertz logo for show. Never seen such a operation. my recommendation, steer away. Use National at SNA
I guess they took over for Thrifty. They made us wait in line for over 1.5 hours and were rude to us. Then we didnt get what we reserved and told us take it or leave it, someone else will take it. Honestly the worse experience I have ever had at a car rental place.....ever
Ordinarily i dont review places but this was too much. i prepaid over $500 for my vehicle & was asked to provide the same card upon arrival. well i didnt have that card and even though i met their debit policy (DL & passport, return ticket, funds for them to put on hold, etc). as a long time car renter (used to travel all the time for work) i understand they need to make sure people bring them back and so they can charge for incidentals. the lady just wouldnt rent the car without the credit card. why even have a debit policy if you wont honor it? i hailed a cab & called their customer service number and the call center lady was actually quite helpful in that she did refund the prepaid funds and offered to rebook me (for a $150 up charge, now asking $650 for the same car), which i was willing to pay but my phone ran out of batteries and disconnected before i was able to finish rebooking. this wasnt their fault, of course, and i planned to call back once i got to my hotel. if it ended here i wouldnt have reviewed. a poor experience, but not the worst thing that ever happened as i was figuring a solution out. then a friend told me about the t u r o app. i got a way nicer car (an audi etron vs. like a ford taurus), for notably less money than the $500 price hertz originally charged (for the same amount of time), and it got dropped off in front of my hotel. and the owner was happy to get paid via debit. car rental agencies like hertz better get on it before the t u r o app renders them obsolete, at least for customers in cities (like this location).
8:30pm arrival to the airport on a Friday night. Had to walk to their garage office that served two other rental companies with limited staff. 50 minutes in the line. They make you regret wanting to rent a car. Seen the same indiffetence towards customer service in other Hertz offices. I am supposed to be in their Presidents Circle membership level; which is more insulting actually being their highly valued customer and being treayed this way.Disgraceful.
There is an horrendous queue with only one person working at the desk. Usually the queue times here are reasonable but this is really unacceptable, imho.
Anthony from Hertz desk was unbelievably helpful and efficient! Flew in to OC around 9pm and just wanted to get the rental car and head to our destination. Despite my bank card issues, he was extremely helpful.Thank you so much Anthony from the Hertz desk!!
Terrible service. The personnel at the rental car pickup desks pressure you into buying the hertz protection plans. I had to very loudly say no I have my own coverage before they would back off. I do not feel comfortable with the personnel at this location. Some of the worse rental car experiences. Ive ever had. Absolutely horrible. Dont use this Hertz location if you want a pleasant and relaxed car pickup experience.
I highly recommend this Hertz! Shannon hooked us up with this awesome upgrade to a Mercedes c300 convertible! He helped make our Cali trip one of our best trips in our lives
Got the manager special and they gave me the cheapist car there. Car was not cleaned well found some trash under the passenger seat.
The car was extremely clean when I picked It up. It had a full tank of gas. I drove it for nine days / about 500 miles before needing to get more gas because it was a hybrid. I hope the return process it goes quickly and smoothly.
On-site pickup and drop off. It made getting back to the airport for our departure so much less stressful! Helpful staff. Great selection.
This is a prime example of biting off more than you can chew here at Hertz- SNA Airport. The reason why Hertz at this location is so popular is because they obviously have the largest fleet at the airport now owning both Dollar and Thrifty. Because of this, they have a huge demand that they fulfill, but do so at a sub-par service level.First, the line to even get to an agent is ridiculously long, and after reading other reviews and overhearing others in line, this is a common occurrence. The Agents are nice enough and willing to help, but you can tell they are just trying to get you out the door as quick as possible so they can try to minimize the large line piling behind you. Im not gonna complain about quick service, but the lack of attention to detail initially hurt my overall experience in the long run(emphasis on LONG).When we were assigned a car, we opened the car to find it smelled strongly of smoke. They claim their fleet is smoke-free. I dont tolerate breathing in second-hand smoke, especially with children in tow. Went back to get assigned a new car. They asked no questions, and were very casual about just giving me a new one, which seemed nice, but later, found out, this is another common occurrence that customers swicth out cars due to unsatisfactory conditions. The 2nd car we were assigned was a very older model car that was a class lower than what we reserved and was not being discounted on rate. It had dents/scratches all over the car and the tire tread was wearing low. I had to drive this across 4 states so this was unacceptable.I went back a 3rd time, this time, they gave me a current year model car. When entering the car, it was fine enough, but the back window was down and there were crumbs, pet hair and sand over most of the seats. This obviously had not been cleaned, yet they assigned it to me. During the pandemic, I expect more than this. Outside of the pandemic, this is still unacceptable. I went back a 4th time, to which you could tell they too were frustrated. They essentially just threw new keys at the desk agent and handed it over to me. This 4th car also smelled strongly of cigarette smoke and was evident that the interior had not been vacuumed or cleaned either. Going back a 5th time, they had me wait for 15 min so that their cleaning crew could cycle out cars ready to be reassigned. As I watched the crew run back and forth and drop keys back at the office, it was evident that they are stressed for time, and are thus cutting corners with their cleaning standards. They are essentially just running it through the car wash, barely wiping down the inside and hastily vacuuming the interior. They are not short-staffed by any means in this dept, but the ridiculous amount of turn over they have to put out makes for subpar service and standards that effect the customers.On our 6th car, finally we had a clean, smoke free, safe car. It was a class lower than what we reserved but got them to give me the lower class rate which was fair. We made the trip safely, but in all, our trip was delayed by 1.5 hrs due to this terrible experience in service all while my pregnant wife and 5 year old daughter had to stand in the crummy parking garage waiting with luggage in-tow. We made this rental after a cancelled return flight from SNA after a week long trip in OC left us stranded and needing to be back home sooner than any airline could get us home. The rental company we used during our trip in Orange County was National, and the experience, cleanliness, and service there was by far superior and would recommend them if needing to rent out of this airport. I cannot recommend Hertz at this location at all and would advise others who are looking for seamless rental experience to go elsewhere. 2 Stars for eventually getting us a car safe enough to get home, but even 2 stars is pushing it.
Better hertz, not the best!They pre-assign your car, and not always its presidential clubby!They make you ask for something decent sometimes which is not nice!
This place is awesome!!! I booked Jeep Wrangler for Sunday but when I arrived they didnt have one at the moment, so to make up for that they upgraded my rental to RANGE ROVER VELAR for same price!!! Im a long time hertz gold member and never been disappointed!!!
Customer service was good. The workers were kind and seemed to care. Friendly, understanding.
Easy check in, vehicle was clean and ready to go. Return is more confusing, due to very poor signage, but we survived.
This was the WORST experience I have had renting a car. DO NOT RENT HERE. They put a $500 deposit on a card which was actually a charge not even an authorization. They also charged us an additional $165 because the guy who did our reservation was incompetent and put it in wrong. He messed up the days we were renting, the type of car we were renting, kept getting upset that we gave push back on things they didn’t care to inform us about. When we dropped the car off they were extremely rude and unprofessional. We were trying to see the charge and Max refused to help us. He would not pull up our information with ANYTHING. We didn’t have a confirmation number and he apparently couldn’t pull it up with ANY information. He then wanted us to go back out to the car because he cut us off and said they have too many vans. We had our 2 year old son with us and ALL of our luggage so we couldn’t just walk back as we had a flight to catch. Because of how long they took we almost were late to our gate. The manager got upset with us as well and then she was working on trying to get it refunded. We have yet to see confirmation of that refund. We will not rent from Hertz again. The customer service alone was ridiculous.
Smaller facility so you cant choose your car like at the bigger airports. Staff were friendly and helpful
This place is horrible. The lady who attended us was very rude. My estimated charge was $118 and when returning the car they charged me $250. There was nothing wrong with the car, it was missing some gas so I was told I was going to be charged $10 for gas. Apparently they charged me an extra day although I didnt have it an extra day and told the lady what time I would be returning the car and even showed her my flight information. So that I wouldnt be charged another day. I WILL NEVER go through Hertz again!!! Getting my money back has been a run around and have yet to hear anything from them.
I had a great experience at the Hertz at John Wayne Airport. We had a reservation with Enterprise but we were told we couldn’t drive into Mexico. With Hertz and Dollar you can by purchasing a Mexico insurance. I was so nervous because didn’t expect this to come up but my agent Erinn made me feel so much better. She was making us laugh and just making sure we were taken care of. She was so nice and polite I wanted to hug her. We were able to go to Ensenada with our car rental and didn’t encounter any problems. We had an amazing time. Would definitely rent here again. Thanks so much Erinn! ♥️
Had a reservation which I had made couple of days earlier. Flight landed late night after exhausting trip. Alfredo told me he has no car and suggested I go next door! (Meanwhile doing absolutely nothing himself to resolve the situation… i guess it’s easy to mess something up and then ask someone else to go clean it up). After I gave up I said I uber… I specifically asked him to refund my money and he told me to call Priceline… now I have been on phone for an hour with Priceline who’s trying to tell me go back to Hertz for refund! If this situation sounds ok to you, then by all means use them!
A bit crowded line was extremely long, we were pulled out by the gold receptionist and offered a reasonably priced upgrade!
Great service. The only complaint is the walk to get to hertz rental-is a distance.
Great experience dealing with Hertz.Professional, knowledgeable, and kind employees. Very smooth from the setting up of the rental car, to the actual pick up and delivery back, all great.Thank you.
Poor customer service at this location. No customers in location office and staff refuses me to be in office with my wife. No posted signs with allowed occupancy. Reservation was at 10am but had to wait 30-45 minutes longer for vehicle to be ready. Reservation was made more than 30 days prior. I will not rent from Hertz again after this service.
Reserved a car for 10:30am 3 weeks ago. I showed up on time at 10:30am, and they tell me that I have to wait an hour and half for me to get my car. I am about to miss my appointments and there is nothing I can do, and nothing theyll do about it. Highly recommended to people who like getting screwed over and feeling helpless.
Dwight is honestly one of the best Hertz representatives I’ve ever met. I’m Presidents Circle and have been renting for close to a decade, and I’ve never met someone so accommodating. Beyond impressed. Even in the middle of a pandemic and a car rental boom, he took the time to hear me out and find the perfect car for me. Hard to find these days.
Prepay was easy, saved money. Car was brand new and easy process at the counter. Return was also easy and didnt charge for returning an hour late. Will always choose Hertz first.
Very good service and fast. 4 stars because main counter was closed and directions were not clear on where to go once in the parking garage.
Had reservations for this morning at 10am. Already out of all cars with a minimum wait time of an hour. Why have a reservation system if you cant honor it.
Convenient location at the John Wayne Airport. No shuttles needed. Go straight to you car if you are a member.
I rented a Nissan Rogue for a week in June of 2016 from Santa Ana airport in California. The car was great and I took advantage of purchasing a full tank of gas when I picked the car up. That was a nice convenience. The price for the gas wasnt anymore expensive than what it was at the gas pumps and I used almost a full tank.When I dropped the car off I had quite a bit of luggage and a Hertz employee drove me to the drop-off curb which was an added bonus. I didnt have to hunt down a luggage cart.The only reason Ive not given 5 stars is because of having to wait for over an hour to actually get the car. I had a pre-paid reservation but still had to wait in a rather long line (4 people ahead of me and 8 people behind me) to get the car. Hertz was the popular rental place that evening and there werent enough sales associates to accommodate the amount of customers. Each customer took an average of 15 minutes to check-out. Even my turn at the counter took over 15 minutes.Other than the ultra-long wait at midnight, the rental experience was good.
Good selection of vehicles, been a member for over 20 years, great service.
Hertz was great easy to pick up and easy to return your rental vehicle, just do not use 3rd party to rent a vehicle go to any rental agency.
Car was good. Pick up was a little slow as I had to wait in line. Not used to that as a Hertz Gold Member.Pick up at other locations a lot more convenient.Return was easy.Charges were accurate.Would have liked an offer of an upgrade though.I would give the experience 8 out of 10.
Currently in line at the location and the manager came out and told everyone our reservations mean nothing and there are no cars. We booked weeks in advance and we’re told when we arrived at 11:30 for our reservation we have to wait until 8pm. This is the most horrible experience and I literally have to spend my whole birthday waiting in line for a rental. Don’t ever come here
If I could give them a negative rating, I would. I stood in line for almost two hours to pick up my car. Mind you, the line wasnt very long. The gas policy was NOT explained. I found out about it from another renter who got a clerk who DID explain the gas policy. I was also given a car that REEKED of cigarette smoke, so badly that it made me sick. I had to go back through airport traffic and wait in line AGAIN to get a replacement car. The replacement car I was given had busted speakers so badly that I couldnt listen to any music. Since I had already wasted an entire day of my trip dealing with the first issue, I just kept the car.I was also charged a $30 administration fee for using a toll road. They do not even mention this fee to you. The fee is not mentioned on any signs. If you call to dispute the charge, both the third party company who charges you and Hertz tell you theres nothing they can do to help you.The customer service was also awful. No apologies were uttered whatsoever. They didnt seem to care at all that they gave me a car that reeked so badly I got ill.If you ever call to complain, not much will be done except a sorry that happened, theres nothing we can do.Hertz is WORST CAR RENTAL COMPANY. Rent with anyone but them. Ive never had a bad experience with any other companies and Ive used several. Do yourself a favor and take your business elsewhere.
They are the most unfriendly business I’ve ever worked with. They ran my credit without asking. I prepaid half of my rental car online and when getting to the counter was declined the rental car after trying to pay the other half and being denied on credit? Again, they did not ask to pull my credit. Also, why do I need to have a credit check for a rental car??? I’m not buying a house. Extremely dissatisfied with Hertz and will never be using them again.
My son who is under 25, made a reservation to pick up at the Orange County Airport. We confirmed he is able to do this with a debit card when we made the reservation. Upon arrival, he was told he could not rent the car with a debit card unless he had a high credit score. He is young and has no credit history. We were not informed of this when we made the reservation. WOW! He is now at the airport going counter to counter trying to find a car to rent...increasing risk of covid. Thanks for nothing HERTZ. ALSO, trying to get a hold of someone at HERTZ who can actually help is impossible. There are many, many phone loops, and usually end of speaking with someone from another country. Thanks for the extra risk, and lack of communication upon reservation, and lack of accommodation at the service desk. Will not rent from Hertz again.
Worst experience ever! Never going to rent a car with them ever again. Even when booking a car in advance, having decided for a type of insurance and whether or not we want to book additional things they keep adding extra costs to your bill. Ended up paying for a second driver under 25 even though I CLEARLY said I DO NOT WANT THIS. He wanted a copy of my driving license even though I repeatedly said that I will not drive (he said it’s still necessary). When checking the summary 81$ were charged for me being under 25!!! I booked an insurance for 17$ a day online. Still, I had to discuss for 10 minutes why I do not want another insurance. My mistake - I shouldn’t have left without checking the contract 6372 times. But if you clearly agree on something you do not expect someone to rip you off like that. Lesson learned. NEVER renting a car with them again.
Please be aware of this place, if you return your vehicle with a full tank of gas make sure you take a picture of the dashboard and keep your receipt. I was charged almost 200 dollars, I had to send a picture of my receipt to customer service to show that I did fill up the gas tank before returning the vehicle. This place is a mess !!!! The vehicle was dirty and had dents all over. Will never rent from here again !!!
One tip: upon picking up the car, take your phone and video tape every dent, scratch, everything everywhere, inside out. Dont trust they would know in which state their car is. The car was great and the price good but the checkout experience was terrible. They filed a scratch that was already there and give me that attitude that I was thief, liar or something. In the end no charge. But save yourself the pain of their stupid checkout employees (and Im sorry to be rude but I have to call it like what it is).Only hertz have the real v8 muscle cars so if you want one theres not so many option. The first time I rented there went super smooth and fine and I was confident to rent again but what I described happened the 2nd time and now my trust is gone.. And Ive heard they do this all the time in this location.So dont trust them and videotape everything.
Hertz Oceanside is the best place to rent in the area. Cars are clean and well maintained. Service is courteous and reliable.
The staff was amazing! First the offered me a ride to the departure terminal after the rental return was complete. Then they responded in less than 10 minutes when I notified customer service I forgot my wallet. I was back at the terminal in no time. I would recommend renting from this Hertz to anyone!
We wont do this again. Costco has much better rates. We didnt know Costco has rental cars. We paid in advance, figuring you get a better rate because they have your money weeks in advance when you reserve the vehicle, instead of after you bring it back. We paid for 1 week plus 3 days. We turned the car in after 1 week plus 2 days, but didnt get any refund for that last day. And we rented at the airport so there were all kinds of extra charges because of that. The location for air passengers is convenient because its right there underground at the airport, but it was really hot down there (its August) and they dont air condition enough.
Warning: Despite declining all add-ons at time of retrieval, Crystal still charged me the $11/day loss damage waiver. Disappointed that the charge was snuck in without my consent. Called in to cancel the remaining days and was told I would have to return to the airport in order to correct the mistake (apparently by cancelling current reservation and redoing it). Already Hertzs base price was higher than competitors, but I had chosen Hertz for presumed better service.Tip: To reach Hertz on-rent call service, you have to select the prompt, change existing reservation.Otherwise, pick-up on a weekday evening around 7pm was straightforward. My Nissan Versa was spotless with less than 13,000 miles and drove smoothly.I returned the car at another location so cant comment on return experiences here.
You might reserve and pay for one thing online, but youre likely to be hit with something totally different when you get to store. The vehicle was clean and ran great! The attendants were nice upon arrival, but when I returned the vehicle they were less than pleasant. In fact, all three people I came into contact with were more so rude than not.
I’m very confused why it’s taking them over an hour to give me my rental car. I have never had any issues with Hertz before today. I was told to go to the garage because I was a gold member and they would give me my car more quickly. I was checked in and told they would call me and bring the car over. I went back inside 30min later to find out why it was taking so long and was told the person checking me in should have told me it would be an hour. I chose a pick up time for a reason not to be told it would take almost an hour and a half past that pick up time. I have things I need to get to and it seems like the only people getting their car on time are the gold plus members. This will probably be the last time I rent from this location.
Booked my car months ago show up they don’t have a car . Say there’s half hour wait no apology just wait over there . Hour later I finally go ask how much longer . Oh she has ur paper work over there already . Thanks for calling me up . Instead I’m waiting an hour with two teens anxious to be going . Lady was very rude . Never again
I rented the Managers Special and while I always had success in receiving the right size car for my family at other Hertz locations, this time I was given quite possibly the smallest car on the lot (Chevy Spark). The agent handling the Hertz Gold members was quick to get us a mid-size vehicle. So overall, great service face-to-face; not thrilled they would give a Gold member such a tiny car.
Would give a 0 if I could. Extremely rude employees that have absolutely zero customer service skills. Spoke to me as if I was a child and gave me zero information about anything. Didn’t give me the car I had asked for, gave me a smaller car for the same price as what I was paying for a nicer car, didn’t give me my full AAA discount when I specifically asked if it had been applied, or the points for becoming a Gold member. Employees just stare at you while talking amongst them selves and making fun of me in Spanish, thinking I can’t inderstand, but I could. I know Spanish...said my credit card got denied even though I used it 5 times before them that day, and 4 times right after and never had to call my credit card company. Made a big scene about it being denied and that he could swipe it again and I needed to pay my bills?! I told him to do it again as it was probably his mistake and he rudely said “it went through perfectly fine, it just got denied, so you might need to call them or see if you are maxed”. So somehow everything was all my fault. Then on top of that he charged my card $254 and didn’t even tell me...I just saw it on my credit report. DO NOT USE HERTZ!!!
We had to return the car wich had problems and exchange. We did not get any upgrade or any thing for the time loss and unconvinience. We even had to get the car out of garage and refill it out side the airport, not to get charged three times the price. Waisted a long time just to deal with the exchange of a malfunctioning car that we got in a first place. Not accomodating in any sense
Hertz at Orange County Airport was just awful. From the very start, it was a complete disappointment. The line to rent the car was ridiculously slow. The gentleman at the counter was rude and condescending. The area in the garage to pick up the vehicle is confusing and rather than offer help, the Hertz men in the office that we went into incorrectly were sarcastic. When we got to our vehicle, we found it covered with dents and pings. We trekked back up to the rental office to have the dents documented. Upon return of the vehicle – at no time ever were we told to allow a lot of extra time because there was no shuttle to take us back to the terminal and the walk is a long one! The whole process was aggravating and would have been completely unacceptable had it not been for the price. The adage you get what you pay for was so true in this case. We will not rent from Hertz again.
Very satisfied with a van rental. Busy, but no waiting for Gold members.
I had a great experience. I booked the reservation directly through Hertz. I showed up at the SNA airport and the woman behind the counter was so wonderful and accommodating. She even looked up ways I could be discounted further through my AAA which I had neglected to use. She saw that I had my 4 year old with me and upgraded us so that I would not have to take a shuttle to the car garage and instead, just walk a short distance to the Gold lot where my car arrived within minutes. The car was also wonderful. Everyone was so helpful which goes a long way for a mom traveling alone with a toddler!
I reserved a Nissan Quest for a week in June 2016 at the John Wayne Airport in Orange County. When I arrived to pick up my car ( a few hours late due to flight delays), the vehicle I had reserved and prepaid was not available. Instead of the Nissan Quest, which is advertised on Hertzs website as seating for 7 with room for 3 large and 2 small suitcases, I received a Dodge Journey which is advertised as seating for 7 with room for 3 large suitcases. Needless to say, we were packed like sardines in the vehicle and ended up having to arrange for Super Shuttle to pick up part of our traveling party for the trip home. As a consolation for not having the vehicle I had reserved, I received the Hertz GPS at no charge. Thankfully, I had my own GPS as the Hertz GPS did not give much forewarning about upcoming exits and traveling across several lanes of traffic to take a quick exit is not safe.The vehicle was clean and ran well but was not what I reserved and was not appropriate for our size group and luggage. Im not even sure how this vehicle can be advertised as being able to hold 3 large suitcases. Perhaps if you dont have to close the back hatch door........
Thought the selection and service might be better/faster because its at an airport, but my experience was entirely average. Should be fine if you dont have any questions and arent hoping for an upgrade. Many of the cars arent kept at the airport, so it takes some time for the shuttle van to get you to the parking lot to pick up your rental. If youre flying in its a decent rental agency, if youre a local the airport location adds hassle.
They got us in and out quickly, the car was clean, and the tank was full! When we returned (with 2 more bags than we came with) they offered to shuttle us back up to our gate to save us the long hassle filled walk! I would absolutely use them again!
I rented a car for six weeks after a car accident while I searched for a new car. My rental car was relatively new, clean, and well equipped and the rate was great. Every time I needed to extend the rental, it was easy and quick to do and I was able to keep my initial rate. I was able to switch to another location (near where I bought my new car) without an additional charge. It was overall a great experience.
Truly exceptional service from Stephan! Way better than the last 2 rentals i had from enterprise. Very clean car as well! So Impressed i think I will stick with Hertz for my future rentals. Thanks again Stephan and the rest of the Hertz team!
I rent all the time from here for work trips. The staff is amazing. Service is fast and they always greet you with a smile. The check-in process is easy. They always give me a nice car.Thanks Hertz!-James
My experience with Hertz at John Wayne airport (California) was awful. The Hertz staff at the airport told me to pay the full tank of fuel (FPO) in advance, he said it is not an option, and I have to pay it in advance. So I paid it there as he said. But I only used almost half of the tank during my entire trip. Now, I checked the Hertz website, I realized that if I refueled it , the FPO would be removed from the bill. The staff did not tell me about it at the time of rental. Thats ridiculous.One more thing, when I saw the bill at the time of rental, I noticed that he charged me almost 200 $ for the car insurance, but I have my own insurance , and just after I complained , he removed it from the bill. He did not admit it was his fault. I think , Hertz should ask its staff to explain the rental options to their customers in a better way and answer their questions patiently. It was my first experience with Hertz, and it was not good at all.
Very Rudy, racist, judgmental, not helpful at all, just got off a flight to find out they will not rent me the car I already have reservations for and paid for online. Mind you following all of Hertz travel policy... Refused to use my CC for the deposit. Very disrespectful in front of other customers. Trust me when I say never use them. They think they are a high end car rental company, when in reality they are abusing their positions as customers service reps when I’n fact they should all have a reevaluation of their positions and re take a course in good customer service! Will never ever book reservations with them again & I will be letting all my colleagues know about the Hertz at the John Wayne Airport in California! Stay away people..
I am a member of Hertz Gold Plus - its free to join and I highly recommend this option!! I love to rent with Hertz for certain reasons:- Faster checkout: You will receive an email (and text message, if opt-in) for vehicle pickup conformation. When you reach to counter then just pick up the key and you are all set!- Friendly Staff: You will be greeted with smile, make you feel welcome, and help you in any possible way for your questions.
Car was ready on time! They used an air freshener and when I explained it bothered me they changed it immediately. When I dropped it off they offered to drive me to my departure area. And the price was incredible $35 for the day, thanks Hertz for being reliable and inexpensive.
Wow! William was witty, friendly and helped us get an amazing rental. Renting a car from this locAtion was so easy. Total time from checking in to leaving the lot was about 10 minutes. Don’t hesitate to use this hertz! You may get lucky and have William as your agent.
Great experience with Hertz. I arrived late due to missing my connecting flight because of mechanical problems with the plane and although the Hertz location at the airport gave my original car away because I was considered a no show they ended up finding me another car and actually gave me a free upgrade! Although it took an additional 10 min. or so to get my car which didnt make me happy being a Gold Club Member they certainly made my experience a positive one with the free vehicle upgrade!
Management PAY ATTENTION:Shannon needs a promotion. The guy is excellent and his customer relations skills are second to none.He is the sole reason I continue to use Hertz at John Wayne airport.Push this guy forward in his career and he’ll be a great boss and executive for your company. Don’t do that and you’ll lose a talented guy who gives customers great experiences and keeps them coming back.I’ve read several other reviews on here who mention how good he is, PAY ATTENTION.
Very unpleasant and unprofessional. First time, I had been using Hertz for years. I had to walk a long way in a busy garage without a sidewalk. They didnt have the right car with Never lost. They handed me a mobile GPS Gizmo which I had to put together myself. I could hardly understand the Hertz person, who mumbled with a strong accent. Worst Hertz experience ever.
I often have to fly down here and use their services. Ive never had a bad experience with getting a car from these guys. Im signed up as a Gold member so maybe thats why things moved quickly for me. I just walk up to the kiosk, tell them my name and show my ID and the guy gives me the keys to the car I reserved. Thats all. No need to shine my shoes or call me massa or any of that entitled nonsense some other customers want. Reserved a week or 2 in advance and my car is ready.
If you are a loyal Hertz renter, their service is great, their upgrades are outstanding. however, BEWARE, I fueled 1 mile from the airport, turned the car in, and Hertz told me their system was down and they would send me a receipt.... then I found a $25 fuel charge after the car was turned in full. I will absolutely dispute the charge with my credit card if I do not resolve the problem. I rent Hertz vehicles as a Presidents Circle very frequent renter and John Wayne Airport is the first location in many years that has attempted to either rip me off for fueling or has a substandard turn in staff that is inept at recognizing fuel levels. I rent at least 30 times a year with Hertz and this is the only location that I have not rated 5 stars in the last three years.
Not thrilled! Originally and recently have been dealing with the Huntington Beach location on Beach blvd. No problem there at all. Well unfortunately I lost my keys and I had to have my rental towed with cooperation from HERTZ service reps. I get there and without disclosing to me I had all of these charges that never should have been charged due to my having their insurance.I was Told that I had to renew my contract at my other location and that is when I find all of the charges. Luckily the Hb Hertz gave me full credit back knowing our loyalty to them and them not being money hungry. Do yourselves a favor and do not rent at airports You will have less fees outside the airline rental car places.
Max at Counter was awesome, his supervisor was not...I had a reservation and when he asked was My vehicle ready she asked was it a debit or credit and tried to downgrade Me when she found out debit, she so could give to one with credit 🤔 I fight for Myself and ended up with minivan instead of the Fiesta.
This branch truly did offer 5 star service- especially Erin at the gold rewards desk. She went above and beyond as she saw that I was traveling with my 2 year old alone. She helped bring the car closer so I could stay with him, and was so kind and patient. When I brought the car back again the staff helped me unload all our stuff and truly made it a stress- free experience. This mamma is thankful!
I rented a car at SNA last week and found the Platinum service to be very good. The car was ready on time, was clean and filled with gas properly and the Hertz team was genuinely friendly and helpful. I had the same experience upon returning the car as check in was easy and attendants were courteous and helpful.
ScamI rented a car here 3 months ago......I picked up the car and drove straight to my house and thats when I noticed a door ding on the passengers side.When I returned the car the next day the Hertz employee saw it and said they had to file a claim. They said it was my responsibility to inspect the car when I picked it up but nobody told me that at the time I rented it. I bet my life that that door ding was there before I picked it up.Now they charged my credit card $275 for one door ding that I did NOT do.This is a complete scam.
Usually good service from Hertz but staff seemed a bit inexperienced, gold line was worse than regular, computers outside for Gold guests not working so had to go back and forth. Signs for key pickup and check in were confusing. Overall not very efficient. People were nice though and offered water. Maybe an off day?
Staff was great however long lines and no members board slowed the process way down.
The worst experience EVER!! I have rented cars over the years and it has been a while, but I, along with several others, have written to Hertz to complain about Stephan, who was working on the day we got our car. The simple way to describe him would be rude.He said we were 30 minutes early and our car was not ready. Then a lady named Vicky took over and we didnt have to wait at all. She got our car and we were on our way. They never mentioned tolls and the outrageous costs/fees to the renter. The tolls they are now billing me will cost more than a 4 day car rental. Will never rent there again.Wrote a complaint email and got an automatic generated thank you and we will investigate. It has been 4 weeks with no response and I have called twice and gotten nowhere. Meanwhile, I have received a ticket from the state of CA for invisible tolls, which I was supposed to have a fast trac device for-- didnt know. We dont have tolls in our state and today I received a bill on my Amex for 4 tolls that Hertz did cover, but for an inflated charge plus admin fees. So far, I am at 110.00 for fees/tolls. If only someone at Hertz would have simply asked, are you familiar with the toll system in CA. Nope, didnt get that at all. I also sent the manager a complaint email a month ago at the John Wayne Airport-- no response either. I have tried calling their phone number and it was busy for two days. I got through today, only to get their 800# answering- no one local is answering the phone. Needless to say, I wont be renting at Hertz again. Horrible customer service.
Hertz was superb! My car was waiting. Checking in took all of 60 seconds...Hertz is the only way to go.
I love to rent from Hertz at John Wayne Airport. Very nice people; they go the extra mile in assisting the customer. From check-in employees until the field people that help you check out. All of them are nice. They make people feel taken care of. My special recognition to Bente and there is another lady at check out time who is superb too. I think she is pregnant; I hope am right.
Nice car, well-maintained. But I hate the show us your gas receipt, or pay us a fee policy! No one mentioned it to us when we picked up the car, but when we returned the car, we were surprised to have a fee tacked on when I couldnt produce a receipt for the $6 gas fill-up I paid in cash. A Hertz manager was nice enough to remove the charge.
I saw negative reviews for this Hertz location before I booked, but I naively assumed I wouldnt have problems... I am a Gold Hertz member and I would NOT recommend Hertz at this location.1) CHARGED HIGHER THAN RESERVATION: I reserved an L4 vehicle with GPS option at a complete total of 273.01 USD. At John Wayne Airport, I was given a K6 vehicle (a rental class with worse gas mileage) and I was presented with a total estimated charge of 355.93 USD when I picked up the vehicle. ==> Personally, I felt that this was a bait and switch to charge me almost $83 dollars more. I understood that we can receive a different vehicle than we reserve, but nowhere did I see that I would be charged more for it, nor that the gas mileage would be grossly different.2) GPS NOT AVAILABLE ON SUVs: The person at the gold counter desk at John Wayne airport told me that GPS was not on my reservation and that GPS isnt available in SUVs. When I showed her my reservation with GPS indicated, she then said that it was a mistake that the reservation allowed GPS and she continued to say that GPS doesnt come in the SUV vehicles even after speaking with her manager. In order to have the GPS, I had to pay above the quoted price I was given in my written reservation that included the separate GPS line item. ==> I gave up arguing with the customer service representative, paid extra for GPS, and after I returned from my trip, I contacted Hertz Customer Support and was refunded for the extra charge (above the quoted reservation) for GPS.3) RUDE MUCH: The person at the gold counter at John Wayne Airport was extremely rude. Not only was I not being treated as valued gold member, but I also wasnt being treated with any respect whatsoever.4) TAXES THAT CHANGED: When the taxes didnt match up between the written Hertz Reservation agreement and the charges I was presented with when I picked up the vehicle, the Gold Counter agent told me that taxes change every day. ==> I gave up arguing this subject, but have never heard of this happening. Heres the discrepancy:Rental Agreement:---------------------------------------------------Fees and SurchargesAirport Concession Fee 18.83 USDVehicle License Recovery Fee 5.13 USDState Tourism Assessment 5.75 USDTaxesTotal Sales Tax 14.60 USDActuals Taxes and Surcharges:----------------------------------------------------CONCESSION FEE RECOVERY 32.87FF SURCHARGE 3.00CA TOURISM FEE 5.75LICENSE & TAX REIMBURSEMENT 4.92REFUEL SALES TAX 2.75% 2.25TAX 7.75% 19.15
Just because of an employee I have to give 3 out of 5. If possible, stay away from Vicky. Some employees try their best to make things easier, some try their worst to make things harder.I want to work with Hertz that has good Hearts people.
Great place to rent a car. And they are cheap and have amazing rates
These guys are a bunch of frauds. I originally rented a Range Rover Sport. Showed up and they said I need a major credit card and not a debit card. Debit card subject to credit check. Then they said we can only give you a regular rental. which turned out to be a Infiniti boat of a SUV QX60. The just straight out swapped the car but charged me the same rate and it had limited mileage so I got charged almost $100 in excess miles for a standard rental. I refueled also and the needle was at full but they charged me $24 saying it wasnt full. the Bait and switch is unacceptable and is false advertising and horrible business practice. Never had this issue with Avis or National.
Buyer Beware! This is the worst rental location I have ever encountered.Paid in advance for a full size car, a week ahead of time. Arrived at exactly noon for the vehicle, like I said I would in the reservation.After waiting over half an hour in line for the car, I was told they did not have any full sized cars and I would have to take a smaller car. When I told the agent that would not work, he said the only option would be to upgrade to an SUV for an extra $500 for the week. After a 4 hour flight, with my hungry family waiting, I reluctantly took the vehicle.Tried talking with a manager for two days to get the SUV traded for my prepaid car, but they would never call me back and an agent even threatened to hang up on me.Finally, I was able to speak with a manager, Jen, who was rude and belligerent. She agreed to let me trade the upgrade in for the car I had originally reserved, but said I would have to pay for the two days of the SUV.Then, the car I got was old with dents and scratches all over, had really high miles, the air conditioning didnt work, and it shook terribly when going down the highway.There are many other rental options at this airport. Save yourself the frustration and go elsewhere.
Horrible service. I was charged additional $12 and they gave a reason that I returned the car with empty tank. Check the detailed bill that I have attached from Hertz website. Number of miles driven is 28 and they have charged me for the entire tank of gas. I returned the car with full tank and the reason they gave me was I dont have bill for filling up and so they will charge me the amount for returning car with empty tank. I have never had such horrifying experience with any other car rental service.
This Hertz location Suuuuuuuxxxxxxx. As a Gold Club member with advanced reservations, Ive been in and out of this location roughly ten times in the past 12 weeks. More than half the time there is a reservation problem or a car cleanliness issue. You can measure the reservation problems by the head count waiting for their car in the steamy hot garage basement. It was so bad recently Hertz at least had the sense to hand out water before someone passed out. I have literally rented cars from here that were literally filthy with trash and food crumbs all over. Time to give Avis a shot out of this location. Typical justification for the problem either a system issue or not enough cars returned. This is about the worst Hertz location i have experienced.
In the age of independent online reviews and social media, it is amazing that a large corporation like Hertz is capable of exhibiting abominable customer service both at a local level and a corporate level.My wife, baby son, and I were on a recent weekend vacation to Newport Beach, CA and rented a car at the John Wayne Hertz. On Friday morning of our trip, we got up to leave for the beach at 10am. We started down the street and the car died. We tried to restart the car, but the engine would not turnover. We called roadside assistance immediately and then waited almost two hours for a tow truck, spent another hour and a half at the rental car office trying to remedy the situation and finally were back in a rental car 5 hours later.The local office refused to rectify the situation in any meaningful way (they offered to upgrade our rental for the remaining one day of our trip, but we had already rented a large car so the upgrade was trivial, and they offered a 10% off coupon for our next rental - which we will never use since Hertz is the absolute worst). They would not even discount or refund any portion of our current bill.I attempted to discuss the matter with the customer service department at corporate headquarters - and after asking to speak to a manager had my call punted by the agent. She explicitly told me I could not speak to her manager. I called them back and spoke to a manager of the customer service group named Mandy. She was the only semi-helpful person we spoke to, and her assistance was still minimal. She did not even take my contact information to ensure the situation was remedied.It is also worth mentioning that the tow company they sent did not come prepared to take my wife, my infant son and I. This meant that we had to have my wife go alone back to the Hertz office, since the rental was under her name, and she had to leave me with our infant son. Hertz also showed no empathy in resolving that, i.e., they said we would have to pay for a cab if we all wanted to come.Hertz is a perfect example of a large corporation that has let quality and customer service erode. We will never use Hertz for personal travel or my frequent business travel. I recommend that you do not either.
What a rip off! I made a reservation through AAA and requested 2 car seats with the car. The quote came to $150, of which I paid $122 online. When I got to the airport, they charged me an extra $138 for the booster seats. What a rip off! I can buy booster seats for $30 each. This is absolute price gouging. It costs almost as much to rent two $25 booster seats for a week as it does to rent a $20,000 car!When I complained about it, Hertz credited me back $30 that they said they had overcharged me. So not only did they gouge me on the car seats, if I hadnt complained, they would have stolen $30 more.Hertz, I thought you were better than other car rental scum like Payless Car Rental and the like. It turns out I was wrong, and since you are pulling the same tricks to nickel and dime your customers as the other guys, I wont be using you ever again.
Probably the worst car rental experience ever. Charged extra fees upon car delivery that were not explained upfront. This was after paying nearly twice as much because the original reservation wasn’t available upon pickup. I needed a Suburban for three kids and all they had was an Escalade.Travis was the manager on duty at the time of return and was very difficult to work with. After repeating that there was “nothing he could do”, I asked for his managers name. He was unwilling to provide this to me and repeatedly announced that he was the manager on duty and that I had to work with him directly.Such a terrible experience. I would avoid this place if you need a rental. Even if it’s a few $ more, go to Enterprise...They at least know how to treat their customers and don’t tack on surprise charges upon return.
Really excellent customer service! I left some hiking sticks in the return last night. I remembered them this morning and went back to the rental counter but the vehicle had already been rented out. After several phone calls down to lost and found, Priscilla and Hewan decided to drive offsite and look for my items. They found then and drove them right back to me!!! Awesome job! THANKS
Ive used the Gold service for a few years now for the convenience. At most locations your car is waiting with the keys when you get dropped off or walk in. At SNA you have to retrieve your keys from a Gold booth on the side. The facility isnt pedestrian friendly and even though the employees were helpful with directions, the Hertz area could use better signs and walkway delineations for their customers to and from the terminal. Car was low mileage and easy to use, a Sonata.
Rented at SNA and dropped off near DIsneyland. Got a Chrysler 200. It was a very comfortable car and surprisingly fuel efficient but turning a dial to change gears seemed really odd and the sound system did not always link up with my phone via Bluetooth, which led to a few annoyances while trying to use navigation via the phone. Hertz staff at both locations were nice and unlike some reviewers, I was advised when picking up the car to keep receipts for all gasoline I bought for it. I reserved online through the Hertz website and had no issues. Ill take off one star because while the SNA staff were friendly, service was a bit slow. Some family in front of us had some kind of time consuming situation and spent at least 15 minutes at the counter which really backed up everybody behind them in line, including me.
Car rental! They were typically fine, nothing great or bad to report. Got a good car, it was clean and our experience in pickup and dropoff was satisfactory. They even drove us to our terminal, which was awesome and earned the fifth star.
Fair rates..renting for a week is your best value even if you dont need that long of a rental. You get a nice, clean vehicle with many extra features with nice upgrades if available for little or no cost.My upgrade was no cost. Easy pi k and drop off from John Wayne Airport.
Fastest service and good folks. I come through here weekly - I always update my arrival time to remove the flight information and put the time at the arrival date or the half hour before - it means the car is ready as I walk up - I grab the keys and agreement and then my car. It does get busy during the summer with the disney groups.The folks are friendly and this airport design is the fastest in the area for getting into and returning cars and getting going. Hertz is the exit off of gate 6 - exit, take the escalator down, cross the street, go downstairs and the gold service is to your left.
The location and lack of signage isnt in Hertz control so this review isnt about that but just note, if you fly in on SWA, it is a long hike to get to the Hertz counters. What this review is about is the cluster f*** of pickup experience Ive had 2x.Ive flown into this airport a dozen times and rented from several companies, all for business (using Sabre/Concur) but only twice with Hertz. Once you find the counters you are presented with 2 lines, Gold Club and non. After waiting in line for Gold Club, which I am a member and the number was on my reservation, Im forced to wait in another line due to some policy at this Hertz location (not any other) because I rented through Concur and have to verify my identity (I didnt make this mistake the 2nd time). Is the Gold Club desk not able to look at an ID? After waiting another 30 minutes in the second line and verifying my ID, Im told my car is not at this location, its off the airport. My reservation says pickup at SNA so Im confused. I then had to hike back to the shuttle pickup area on the opposite end of the airport and wait 20 minutes for a shuttle to take me 10 min away to a tiny parking lot with filthy, older cars. I get there was a drought but Id like to at least be able to see out the windows. I think the first time I got a 6th Gen Chevy Malibu, which they stopped making in 2008.At this point Im looking for hidden cameras and a Prank Show host to pop out. None did. Total time to get into my rental car from the time I got to the counter = 105 minutes. I missed my first meeting because of this.The 2nd time Concur forced me to rent from Hertz, I was less surprised and amused. It only took me 90 minutes the 2nd time (mostly cause I skipped waiting in the first line).Hertz, you have got to do better than this, especially for your regular and business customers. I realize this isnt a high traffic area for business travelers but that is no excuse. This is the only location I have any issues with. My flight from SFO to SNA is shorter than the time it takes me to pickup my care and because of this, Ill be using someone else.
Santa Ana Hertz Rent A Car (as with all other car rental agencies) is located between Terminal A & B which is more convenient for Terminal A & B people but further down for Terminal C people which Southwest is in..When we arrived at around10:30PM, the Gold Rewards Center was down for the night so normally I would see an display the car I was assigned and spot so I needed to go to the customer service booth which was shared by Dollar but the Hertz side was less crowded due to good staff which processed people quickly. They gave me a good discount for upgrade for an Mercedes so we took advantage of this. The Mercedes was an C300 and it was great cars to drive, however, the Hertz navigation system mis-que us for getting us to the hotel we where staying and finally we resorted to my smartphone app to get us the hotel properly. During the rental period the Mercedes didnt had a problems other than the Hertz navigation system..When I returned the car the staff was friendly and quick to process the car for return for out flight back home.I short, Santa Ana Hertz Rent A Car is great place to rent an car for business or pleasure.
I wish I could give them 0 stars.. Awful place with awful customer service.. I was supposed to pick up the car at 6:30 but the representative want there till 6:45 .. She comes and tells me I could have the car till 7 since I got it late.. During return I was late by 1 hr ( 8 ) and the reps tell me I will be charged 2 hrs since the car was supposed to be take at 6:30 .. On top of that they charge a upgrade fee for whole day which doest make any sense.. The reps are snobby and rude with no support for customers.. AVOID! Enterprise is much better with customers..
Three times was a charm! My first car kept dying at intersections if the radio was on. Missed an hour of my conference to exchange it for a lesser vehicle complete with a big dent in it. This car then went on to lose tire pressure due to a nail in the tire. It took me two more days, a few tire inflating episodes and another hour of my time to exchange it for what turned out to be a great vehicle....Finally! And Hertz at all three locations really didnt seem concerned at all about the inconvenience that all of this caused!
Rental place does not have Hertz ultimate choice. However they were able to let me rent a great car for a president circle member.Tip: Book a class G vehicle as you will not have ultimate choice privaleges as you would at other airports.(Hertz Ultimate choice is where you are allowed to choose a car based on your membership tier from a specific Hertz lot, gold, five star, or presidents circle).Staff was extremely friendly and accomodating.Most importantly, there was no need for a shuttle to get to the rental car lot at this airport.Highly reccomended.
Hertz gold is the best. Walked up and were handed our keys. Car seat was ready to go as well.
Loved it no worries when i arrived at airport destination, walked right up to Hertz counter and in a matter of minutes i was on my way. Reserved the car While planning my trip. I couldnt have asked for better service, they were the best. Thank you for making my trip worry free.
A little bit if a wait because they were very busy and it was late in the evening. They ran out of compacts so they upgraded me at no charge with a very nice new car. Hertz just picked up Dollar and Thrifty so they are much larger than they were. Staff was very ptofessional and accomodating.
Great staff at a great location. Picking up the car, when they saw how much luggage we had they brought the car to us and took care of our cart. On the return, they nicely drove us to the terminal door. Clean new SUV, right size as advertised. Couldnt ask for more.
The only reason this place receives two stars is b/c of the very nice woman who helped us out (she is awesome). - This place, however, caused me to cancel my credit card!!Apparently in CA there are electronic tolls (which we were never told about) which do not have signs noting their existence. Your car is scanned when driving so you dont even have a chance to pay cash. Well we were scanned, didnt have a pass, and received a ticket.But, let me explain something... we didnt know about the ticket until today (almost a month after our vacation! On top of it all, the charge was made by a company that has such a foreign merchant name, that Amex considered them to be a fraudulent company! It was not directly charge by Hertz, and now my card is gone until Amex can get me a replacement. There is no bloody reason I should have to go through this!!Hertz NEVER contacted me to explain what we were being charged for. I honestly would have had no problem paying the ticket. - I am a man of my word, and Ill pay for my dues. But, please dont be sneaky.Regardless, the car was scanned, we didnt know, and were charged anonymously. When we contacted Hertz, the woman on the phone had a large attitude & frustrated us further.Would it hurt Hertz to add a toll scanner (whatever the device is named) to their cars, and simply charge people for the toll, instead of a ticket? Its honestly common sense.I do not plan to do business here again, and would not recommended this company. - They may have a few nice employees, and decent cars, but the hassle is not worth it.
Horrible service. I have been travelling over 20 years and this has been by far the worst car rental experience.I rented a one-way car in San Jose area with a drop-off at SNA location for an estimated of $207 total.The service was pretty mediocre at the pick-up location. The car was dirty. The gas tank was almost empty. It took them over 90 min to get the car ready. But at least the employees were friendly. So off we went around 1pm.The return was horrible at SNA. I pulled in around 11:10 pm the same day.The guy at the returns office tried to charge me $374! He explained that it was for the gas. When I showed him the inspection slip stating that I picked the car with an almost empty tank and indicated that I am dropping off with more gas than I picked up 9with, he went to his manager and came back with the new price of $325.He explained that I have to pay for an extra day since I was 3 hours late - past 8pm. ??? He insisted it was their policy and refused to change.After 5 min of discussion he made another trip to the managers office, and the price went up to $375 again. Thats it! the guy said.After numerous requests to bring the manager, he went into her office again and came back with the final price of $275. He told me that he is doing me a favor and adding the gas pre-pay option by backdating it.After another 10 minutes of arguing and requesting a manager, he told me that the manager is not coming and threatened to call the police.Only after I counter-threatened to sue them, the manager came out and allowed me to pay according to my contract, admitting that there was a mistake in their system.30 min of hassle, harrassment, constant price changes, and threats in front of other customers. Wow! What happened to Hertz, the company that had an amazing customer service years ago?Alas, Hertz never again! And will make sure to share this story with AmEx travel agency planners.
I have rented with Hertz at John Wayne at least 25 times over the last 3 years. With rare exception I have found the experience to be good overall. There are two things I dont like about the location: The smell of exhaust in the underground garage is always nasty. The other thing is that returning the car can be a pain because one must use a single lane shared with taxies, shuttle buses and cars exiting the parking garage. It gets very congested and slow.
Awesome service. Glad to have done business with them! We rented a 2017 Toyota yaris and it got us around the streets of LA easily and comfortably. Wish I could remember the kind womans name who welcomed us cashed us out
Worst excuse for customer service ever experienced!Discrepancy with fuel gauge, car never registered full. Tank was not full when rented, and did not read full when returned, even after being filled.This was explained to multiple people to no avail. We were charged for two gallons of gas at $9.99/gal, since this was not their problem.All representatives and manager were unconcerned with the problem and abrasive in their response. Only solution they could come up with was to call an 800 number to file a complaint - not even open when we called.
Becky was the BEST!!! She turned an impossible situation into a positive experience. She was clam, very helpful and nice. We ended up renting a car after all. We had reserved a prius on line and then confirmed over the phone but when we showed up we found out that the location that we reserved at does not rent them. Over all it worked out because Becky at the John Wayne airport Herts worked out for us ☺
Hertz is top rated for a reason. Car was clean and ran well. It is also top priced; in mid July, I paid an extreme amount for a Hyundai Accent. I guess the supply and demand rule applies. $99 day mid week! Fees and Orange County taxes are outrageous. Too bad I was in the area for medical tests not vacation. An expensive trip but at least I was driving a clean safe car. BTW this was suppose to include a AAA discount, NOT.
Im trying to get in contact w someone that can be usefull that can get things done for onece. Im curently a lift driver who use to rent from Hertz for a couple of months. Til the day my rental was involved in an accident. Long story short.. , I was busy with the paramedics the officer on the scene called in for a tow truck didnt have a chance to called Hertz nor the insurance they use so my rental and all my ypersonal stuff where towed but the next part is where Hertz employees cant tell me who from Hertz picked up my rental and where did they take it. So I need to find out where is that car now...so that I could go and claim my belongings. And Im not making a big deal over material thing the only thing that is important to me are some personal documents that I had in the trunk. Can u please help me find where the car is now. It kind of bothers me that lift goe Wards above and beyond riders when they loose their belonging but for the drivers they ju
I rented a car and even though, I let them know that was my first time renting a car, nobody explain me that there is no one at night, or where to leave the key, so since I didnt have a place to park a place to park the car I leave it there but I close it because the security guard told me that this was safer and I keep the keys hoping to returning the next day. The next day I got a message at 6am (my return hour was 9:30) that said I need to return the keys. When I call back at 7am I call them back, and instead of an apology I receive YELLING.So, I just give a rate of two stars, because when I went there the lady in the reception was really nice and gave the apologies I expect from the beginning. Maybe, this lady deserved the 5 stars, but the whole service doesnt. Why did they expect the customer to know how their procedure, at least they should give you a paper that explain it.
I was told at the counter I had the car for a week for $198. No problem, however when I tunred in the car, a week later, they charged me for two extra days. When i questioned the Hertz employee, she directed me to my contract and said the agreement and price was for five days not seven. I had not read my contrcat before leaving the rental car counter. Its funny because I have never had to read and confirm what I was told with other rental car companies, only with hertz.On a prior rental in Arizona, a $200 fee was added to our bill for smoke odor, as in Cigarettes. There was obviously a mistake because we dont smoke and we dorve the car to my frinednds house and it stayed in his drive way all weekend. H we smelled smkoe when we pickedf up the car, we would have said something, but it didnt smell. We contacted Hertz to aprise them of their mistake and they refused to remove the bill. Were still fighting this but trust me, i am done with hertz. Too bad too becuase weve been loyal Hertz customers for years. I refuse to be treated this way.
Reserved mustang convertible online, car was ready before we landed and received email alerts. Located in garage across from airport exit. Walked up to gold desk, picked up keys and drove off. Return was just as easy. Gas station located just before entering airport.My third hertz rental (LAX, DFW, SNA) and each time has been easy. I was hesitant due to the poor reviews but there was nothing to worry about. The process is smoother than my experiences with enterprise, which was also relatively easy and positive.
The only reason this experience gets four stars instead of five is because the John Wayne airport location is inside the lower level of a parking structure and is really hard to find. Not their fault, all the car rental places at the airport are like that but signage could have been a lot better. The vehicle itself (Hyundai Santa Fe) was clean and new, and was a four wheel drive as promised (we used it for a road trip from Orange County, CA to Seattle, WA and drove it through snow and ice along the way and it performed beautifully. The one other complaint we had was that the vehicle did not have fog lights and on our drive home, the entire northern half of Oregon was socked in with fog. So Hertz, next time you order a four wheel drive vehicle, make sure it has fog lights.
Our car was double booked and another customer was assigned the same vehicle. Had to rebook at double the cost. Dont expect competence
My flight arrived at 10:00 pm. The counter was not staffed appropriately. Had to wait in line for half an hour to pick up the van I had reserved online. No additional discounts offered for military, senior or inconvenience of having to wait in line. The van was in nice shape. No mechanical problems. Drop off made me uncomfortable. The man who checked out the van walked around the van with a scowl. No welcome, no conversation.
Great deal other than the exorbitant price Hertz charged to added my 23 year old son as a second driver. An additional $30.00 a day for this weekly rental for him to be added as second driver was more than the cost of the weekly rental. Also the full coverage insurance cost more than the weekly rental cost. I know there are ways around these cost but this particular situation did not allow those work arounds to occur. Still like Hetz service better than the others.
Hertz does a good job, and I use them at least 2x per month for work trips. However, they do not do a good job of cleaning the inside of the windows. There is ALWAYS a film that makes it very difficult at night. Ive talked to so many people at Hertz about this over the years, but it never improves. I now carry a packet of Windex wipes. Such a simple thing to fix, and could prevent unsafe driving. The windows may seem clean while the car is in a parking structure, but when driving at night, you can literally write a message on the inside of the windows with your finger. Very dangerous at night.
The only good thing about it was the woman & gentleman who helped me when I brought the car back. She checked car & asked for a gas receipt since I had only gone 67 miles. I told her I did not get one as had never had to do that in the past 30 years Ive used Hertz. So she said she had to charge me the Express Fuel Charge of $ 13.99 but told me to go talk to the manager in the office own there. I said ok. The gentlemen asked me if I needed a ride to the check in as it was at the total other end of the airport and I thanked him for that and took him up on it. He was great. We stopped at office for me to ask for a pass on the receipt of $11.84 I had just gotten at Chevron Laguna Hills, CA. Just a few miles from Airport. There were two gentlemen at the desks. One was suppose to be the manager. They were waiting on people in front of me so they both looked at me and asked what I needed, and told them I just needed a pass as I had forgot to get a Gas Receipt for $ 11.84. They both at different times told me in VERY Condensating voices that they could not do anything as this was the policy. So now I have been charged by Hertz At John Wayne Airport $ 13.99 plus I have paid $ 11.84 myself at a gas station just down the road. I probably wouldnt of cared so much but the ATTITUDE of these two men was very UNFRIENDLY and very Uncaring. They could not care less that I was being double charged. It was ALL MY FAULT... I told them I did not know about this rule and they sarcastically said It has been this was for a year now with a very nasty, too bad for you, tone.... That was all I could take and just said forget it. But I will not forget it and I hope that Corporate can do something about this behavior. Customer Service to me means be nice to the customer...... Not UNFRIENDLY and Nasty and no Sympathy for the customers problem. I feel that Hertz, John Wayne Airport owed me $ 13.99 and an apology for the treatment I received at that underground check in office. I am a HERTZ GOLD PLUS REWARDS # 54465218 and as I said before a member for over 30 years. Oh yes, he said give us a copy of your ATM action from your bank account. I said how would you like me to do that?? I have not got a computer to pull it up, do you? And of course they didnt. Again, nonsense and no respect fo the customer. Who ever that manager is should not be manager. I can scan to you my copy of Bank account transaction showing $ 11.84 was spent at Chevron Gas at Luguna Hills, CA proving I did get the gas. In closing I thinkI went thru WAY TOO MUCH hassle from these two guys for such a small amount $ 11.84. Is one of your HERTZ Gold Plus Rewards customer not worth more then that? Again, I do expect a refund from you on this and an explanation of why this kind of treatment is allowed.Thank you, will wait for your reply. I am also sending an e-mail to your corporate office regarding this.
Misleading salesperson tried to tell us that pre-purchasing gas from them is cheaper than filling it ourselves when we returned the car. Their website explicitly says that this is not the case. They charge more for your convenience. We didnt take the bait anyway, but Im sure plenty of people get mislead. The rest of the service and the car were fine.
Very competitive base rate but they get you with fees. Also when I brought the car back the attendant demanded to see gas receipt. When I didn’t have one she charged me extra based on mileage even though gas meter indicated “full”. The extra gas charge amounted to more than a day of rental.
When arriving at the airport, we checked in at the desk (gold desk) and they stated the car was ready. The car was not ready, in fact we were supposed to have a convertible and ended up with a Buick standard car. That car previously had a smoker in it, so it smelled very strong of cigarette smoke! We ended up waiting for our car for almost 45 min until another one was ready. The communication was also poor on what was going on with the potential car.
The staff was courteous and professional. The whole process from pick up to drop off was quick and painless. They would have had 5 stars but the car had a faint smell of cigarette smoke, which was especially unpleasant after returning to the car after it had been parked in the sun.
Despite reading the negative reviews on here, I still decided to rent from Hertz because the daily rental charges were lower than anywhere else. Big mistake. Customer service is an absolute joke. The extra fees are in the range of $100 and they appear only when you return the car. So the overall cost at the end is the same as anywhere else, if not higher. Good luck if youre renting with these crooks.
I rented a Volkswagen Midsize for two days in June of 2016 from Santa Ana airport in California. The car was great and the service was fantastic. Its been a while since I have rented from Hertz but I think I will continue to do so with such great service.
TERRIBLE!!!!! The gas gauge was messed up when we rented the car and it was noted. The day before we left, we filled up the tank with gas. We had an early flight and had to do an early key drop off with no attendant. They charged us $40 for a fuel charge, for a tank of gas that was already full. Hertz Corporate said I had to talk to John Wayne manager and have them make adjustment and I they patched me through and John Wayne hung up on me when I asked to talk with the manager. Terrible service!!!!! Do NOT use HERTZ! Terrible, Terrible, Terrible!!!
Very easy from making the reservation to pickup and return. Everyone was polite and the entire process so simple. I got off my flight, my reserved car was waiting, I picked up my key after showing my DL, drove off, no waiting and the same on the return. I drove up to return, retrieve my belongings, turn in the keys and that was it.
Do not rent from hertz! Pre-paid for our rental a month ahead of time and at the time of pick up they want a 200.00 dollar deposit, which is suppose to be refunded at the time you drop off the car . Come to find out they charged me the 200.00 dollars and now tell me they wont refund me my deposit. Rent with enterprise, never had a problem with them!!! Lesson learned!!!!!
Paid in advance through Priceline. Declined the Loss Damage Waiver. Didnt check that agent Henry circled that. He circled Accept, even after I explained that my credit card has primary coverage on rental cars. Im out $70 because I trusted Henry and signed it without checking.What makes it much worse is that Henry checked us in and swore up and down that he remembered that transaction from eight days earlier and that my wife and I accepted the Waiver, where we both remember explaining to him why we were declining. And he was extremely rude. Extremely. Where do they get employees like Henry?We will never rent from Hertz again.
Worst car rental experience ever!! Sign at baggage claim, gold members proceed to board in garage to get your space number. In the garage....... NO BOARD!!! So I joined the line for key pickup, 25 minutes later I get a key. This is not good customer service! HERTZ, listen up, customers pay your salaries, and youve just lost one.
Wonderful experience. Got delayed and called to extend pickup time. No problem. Car waiting when I arrived. Showed my ID and drove away. Dropped it at a different location. They took us to train station. No problem. How great and easy!
I came 30 early. I was told it will take 30. At the time I wrote this review, it had been 1hr and still counting. I had small child with me and he had to suffer for it. I also was told I didnt request for car seat. Well on my itinerary showed car seat requested. Ridiculous.
My son had broken his ankle at his soccer tournament in Irvine CA, the guy got in our van and drove us up to Alaska desk, pulled all luggage out and to the door, told me to leave the garbage and called our tank full...so thankful. It was just us 2 and I had minivan full of luggage. So kind.
I feel Ripped off!So I got dropped off at the airport and was expecting to grab a decent midsize and head to Las Vegas for a week worth of work. I handed the desk clerk my DL, CC, $20, and told him, im not looking to spend anything extra (since i already had a reservation), but i was wondering if you have anything a little bit nicer. he said, sure ill take care of you. When I went to turn in my expense report for the trip i noticed her knocked $10 off a day, but added a $200 upgrade which doubled the cost of the rental. My company wont pick up the upgrade cost and im out the underserved tip.Furthermore, the cars cleanliness was not at the standard i would have expected an upgrade to be. an attended offered to have it redetailed but i was on a schedule. cleanliness has been an issue on more than one occasion with this facility.If you can work around operating hours, i recomend finding a different hertz location.
No waiting for rental lot vans; you walk to rental area. Consistent with my experience over the years, car in good condition was ready to go, and check-in was a breeze. Ive never been asked for gas receipt (although I always get one for business expense purposes).
Dismissive staff, never have the cars of the type you reserve.
Great overall experience. It took a little while to check in at the airport but if you can head to the parking garage there are more counters there. Car was clean and it wasnt far at all like others have mentioned. The best was they valet us to arrivals because we had kids and babies. Great service.
Extremely efficient. Check in took only 3 minutes and even though the rental drop off place was actually in the airport, they volunteered to have us leave our baggage in the trunk of the car and drive us right up to our gate. Now that is service; I was impressed!!!! :-))
Great customer service. I rented my car from the Orange County Airport location. The representatives were polite and very professional. My rental car was the 2016 Buick Verano. It was clean and I had a great driving experince with it.
The staff’s directions for location of keys was not clear and resulted in walking a long ways out of our way. Boooo Hertz. And we did‘ they the type of car we first reserved, got a lower class of car. The price of gas was less than their “bargain “ pay ahead for the full tank price.
The Hertz rental car office at John Wayne/Santa Ana/Orange County Airport was a terrible experience, I had a prepaid pre arranged rental set up and stood in line behind no more than 8 people ... watching as it took a nauseatingly long time for each person to get their car ... finally after over an hour I found out why ... the attendant made it clear that I could upgrade my rental choice and went through attempt after attempt to pressure me to upgrade at outrageous prices ...I kept repeating that I just wanted the car I had arranged ... and the (sales) attendant kept offering higher prices.Finally when the High Pressure Sales attendant gave up on forcing me in to an upgrade .... they informed me that the car I had reserved was unavailable ... the available alternate was way to small for the 5 passengers and luggage we had ... the vehicle was a hyundai santa fe and was in serious disrepair. The vehicle would not shift properly and could only achieve a top speed of 53 mph. I made the manager aware of these things and no refunds or credits were offered and no apologies.
Had an issue with our vehicle, couldnt find the middle seat belt clip, stopped by the airport at 11pm at night and the guys helped us out. They fished down between the seats for about 10 mins found it, got it back up and we were on our way. Great service.
Vehicle was what I ordered. Car worked well. Obtaining and returning car was no problem. Staff at both were courteous. I would recommend and rent again from Hertz.
Paid for a midsize and got a Hyundai elantra...thats not midsize. With other car renatl agencies you get to just go out there and pick which car you want, here they make you take what they want you to. That does not work for me. I wont use Hertz again, back to Enterprise and Dollar, my usual go-tos.
OmaigOd... Their policies are very inconvenient. Had to go to another bank because they wouldnt accept my card or cash for a deposit. and since I had gotten a deal with Priceline, I couldntget my money refunded and had to use über, carrying all my luggage and belongings around town to two banks, and back. The people working three were good, and they dont make the rules. But was it a hassle? Yea. Especially at late night hours.
Great Customer service... Becky was Awesome in customer service..I had to exchange the car due to luggage. Staff helped a lot to accommodate my request and within no time, exchanged a better one for minimal additional cost...Thank you..
I have waited 27 minutes for the shuttle to the rental lot (it supposedly runs every 10 minutes). Not a great experience and I still dont have my rental car! The lady at the front desk is nice, so I guess thats where the 1 star comes from
Mona and Sharif were amazing. They solved our problem in 5 minutes. They are absolutely an assett to the company.Ask for any of the two cause this other lady gave us a hard time with a reservation. We got there at 11 pm. my 2 year old was not feeling well and this other lady at the counter was not considerate at all.
- Rental car had side-swipe dent down passenger side stretching from front to rear fender- Car had bad battery and failed to start twice. Need to be jumped started!- Why are damaged / poorly maintained cars left in the fleet- I was charged $0.25 for Fuel and Service on return. Yes - 25 cents! They did not believe I filled gas, so they attempted to filled a full tank, and charge 25 cents for a drop of gas.Summary - Damaged car, dead battery, charged 25 cent for gas! Poorly managed, petty operation.
When we got to the complicated John Wayne SNA airport, a Hertz return person offered to drive us to the Southwest Airline location which is a long way from the Hertz drop-off so we made out boarding on time.Tipped the fella, since we were so grateful for this service. Should have taken him to dinner, also!!Thanks to Hertz for hiring people like this fella. Made the Gold Service golden!!
The car rental situation at John Wayne is very convenient. Whichever is your preferred rental car company, it is hard to go wrong here. I enjoyed the Hertz staff and got a great deal on our rental.
Not happy at all.I used Hotwire to make the reservation.If Hertz chooses to use hotwire they should not treat me like Im second class.Gave me a car that had dents in the roof, scratches on the vehicle and no one to available to take note of these things.Long lines, dirty cars, terrible Kiosks.I wish Hotwire would drop Hertz!
Worst service I have ever experience. A ridiculously long line and terrible service.
I love this place i have rented multiple times and they have always over performed for me. They offer good variety of vehicles and they are always open for upgrades with good prices! They treat me really good all the time, although I have seen some negative comments in their reviews here or Yelp, I think it is just a matter of the way you treat other people is how they will treat you.
The staff is super friendly and helpful 👍👍👍 phone customer service reps if you ask to get the best deal ,they will definitely work to get you the best deal. If Only They would be able to guarantee the vehicle that you request they would get 5 stars from me
I thought the whole point of reserving a rental car is so that you DONT have to sit there and wait for an hour for it to be ready. Apparently not, at this place.
Horrible help. Max the desk attendant, I could barely understand anything he said and kept having to have him repeat himself. He was not helpful at all. I called the rental in and had never been on the website. They said I needed my flight info as well as 2 forms of picture ID. They didnt tell me this when placing the renal order. Max then laughed at me like I couldnt get a car as I walked away. Incase you read this Max, I grew up in the area and had plenty of rides hahaha thanks for being a total dick.
Paid for plate pass BUT they dont tell you that there are tolls it wont cover that have to be paid within 5 days of rental and then they charge fees. Very poor customer customer service. Im sure the thousands of rentals multiplied by $30 notice fee adds up to big money as the result of underhanded business practices.
Easy out and return - they even dropped us off back at the departures area with all of our luggage and with a toddler after we checked in our return... it was a BIG help! Will use Hertz again at John Wayne!
I wanted to give a mark of excellence to a worker named Cecilia at the SNA location. Cecilia went out of her way to make sure I got a pick up truck after asking her to exchange the small suv that was assigned to me. She also offered me a cold water bottle while I waited.A+ to Cecilia, she provides EXCELLENT customer service.
Nice car, overpriced. Excessive run around. I feel like I was Shanghaied on the price with lower rates on the nicer car but double or triple costs on the indemnity protection. I wont be using them again very soon if I can help it.
Incredibly slow. Do not recommend.
They rented me a car. It worked well. Satisfactory encounter but nothing distinguishing. If I need to rent a car again I would certainly use them if they offered me the best deal.
My flight was delayed to Orange County, CA so they marked me as a no show and gave away my car. They did not have another car available so I had to wait about 30 minutes for a car to arrive from another location. The navigation in the car didnt work so I had to wait for another car. I was late for work already due to the flight delay and now this! Very disappointing
I should have taken a cab from SNA baggage claim. It must be at least a mile walk thru a garage dodging rental cars coming and going. I was at SNA again last week. This time I used Enterprise instead, which was only a short walk. Better service too.
It took so long to pick up a car. Almost one hour.
I am renting the car the 4th time. It us busy location in SNA. The staff is very attentive with the professional courtesy and good sense if humor. They try to accommodate your needs. I defently will rent again.
Worst customer service I have ever experienced. Car was dirty and damaged. The only reason why I gave a star is because one of the hertz guys offered to drive us to the departure terminal so my two children wouldnt have to walk 15 minutes to the terminal.
The employees here are predatory. I booked online and paid through the website, and when I got there they had me sign for the insurance that I booked online. I later found out that they had added two services to my contract for a total of three times what I was supposed to pay. Customer service refused to help because I had initialed.Never going here again.
Hertz does not run out of a secure lot at this location so Gold members will have to check in at the counter to retrieve keys and paperwork. Other than that, its a well run facility.
Horrible. Money over customer safety. Bad bad customer service. Hertz has lost its way in providing high quality cars and customer service. Service light on no accountability from Hertz.
We arent 100% positive the man who helped us, but he and his co-worker was SUPER nice, kind and extremely helpful, even offering to have a co-worker drive us to the gate since we had so much (cumbersome) luggage. They both made me glad (once again) that I left the budget oriented/second guys and stay with the real winner...Hertz. Thank you.
Just recently i redeem my Gold Rewards Points, for a sporty 1 week free rental and it was an amazing experience, renting a clean and safe automobile and not to mention the growing pains of billing and my hats off to the Tech world dominating the internet with Ad,after Ads .,in which sometimes those Ads confuse our choices.However ,The Hertz Billing was resolved in a timely manner.Thank you Hertz and especially Tonya And Kelly for listening and resolving one of the new age of computer internet growing pains.Now listen up you sporty, and Suvs and Fancy drivers, and pick-up trucks too, who may want to impress others,or take a short vacation or request Mental Health Maintenance Leave.Call the Hertz Reservation Toll Free Number and i guarantee the accuracy and what you wanted will be at your fingertips,the moment you walk through the many Hertz doors of Business.....but most importantly you just gotta enjoy The Journey and Challenges that are part of the socialization process and ,have fun.........remember those who point fingers look how many you may be guilty of pointing at HuhLoyal Hertz Customer Paul H.
10pm. 45 minute wait for a car. Not what I consider fast service. I wont use these guys again. These 5 star reviews seem fake. Most have only done one review before.
Santa Ana Airport (John Wayne) is a great place to rent from. Easy in and out. Hertz gave me the best possible car that I bargained for and it was great.
We were able to get a 2016 Camry as requested. The car is very reliable and provided great transport throughout our trip around SoCal.
Good experienc, I am not a gold member or anything like that. I rent a car once in a while for occasions. I had a good experience. Friendly fast service, and the rght car at a good price.
I am not sure what the point of requesting a pick up time was..” I am first in the queue of a 30 minute wait” which is turning out to be longer...sat idle as I watched “gold club’ members speed off with a lot of fan fare from the employees...go for gold or be prepared to watch from the sidelines
Used Hertz Gold for the first time and was greatly disappointed. Had to wait for 30 minutes to get a car, the staff was unfriendly, the car was not the one I had reserved, and it smelled like a cheap motel inside.Ill be renting from another company in the future.
My vehicle pick-up was easy, personable, and professional. Hertz is very well organised at John Wayne Airport.
3.8 (199 comments)
Review №1
2022-06-24Had a very bad experience. They gave a car that had ants crawling inside, lots of them. Realized only after coming out of the covered lot and when had gotten on to the freeway. They were in the center console. Obviously the car had not been cleaned after the previous return. Did not use the bug spray as that would not have been a good idea to have the chemical inside closed car when driving. Called Hertz phone number to register complaint, had to leave a message, but no one called back. Definitely a bad experience.
Review №2
2022-02-21Super fast pick-up and car was better than expected.I was not pressured to accept any useless overpriced services.I was able to get an upgrade from Toyota to Dodge for $150 for 2 weeks which made our trip even better !I totally recommend Hertz and hope to be as satisfied next time.
Review №3
2021-08-30Waited in a line in a parking garage for an hour. Get to the desk and the guy behind the counter speaks rapid-fire with a super heavy accent. i had to have repeat almost everything. I don’t use a major credit card, so I had to upgrade to a more expensive, full size car, put down a $500 deposit, AND they ran my credit, so that I can wait ANOTHER 45 minutes for my upgraded car that will use more gas. So glad to be on vacation! Very relaxing…
Review №4
2022-01-04My experience with this agency was the worst I have ever had with a rental agency anywhere in the world. While I had booked a car online a few days before Thanksgiving weekend, the employee at the counter, who was very rude, was unable to use any of my credit cards for the deposit and refused to try my spouse’s ones. We had no choice but to rent a car from another car rental company in the airport, at a higher price… The other company was able to use my credit card without any problem, which suggests that there was a problem with the system at Hertz. I had to call customer service to negotiate a refund but I have not been compensated for the additional cost and for this horrible experience on such a holiday weekend. I’m not sure I will rent from Hertz again.
Review №5
2022-03-19Possibly the worst rental car experience I’ve ever had. The person helping us was rude, the employee next to him kept chiming in in a rude manner, and the manager was unhelpful and rude. ZERO PROBLEM SOLVING SKILLS OR EFFORT TO BE HELPFUL!Everything was prepaid through Priceline in an attempt to avoid hassle, but that didn’t work out. They needed a credit card for the deposit, but their machine declined two of our credit cards. The employee refused to run them again and told us if we didn’t like it, we could cancel and rent somewhere else. We did exactly that at Budget with no issues, no declined card problems, and no rude treatment.See the other reviews here with the same problem. Avoid this Hertz location, and maybe all Hertz locations in the future. I know I will. The bad reviews are spot on for this place.
Review №6
2022-05-02Long wait in line due to not having enough staff! I had to wait for 45 minutes in order to get the rental car after a long trip. In addition, the given rental car was Ford Escape which is way lower than Nissan Rouge in terms of technical features! The car that I reserved and paid for was supposed to be Nissan Rouge or similar while they give me Ford Escape instead!!For example, below see the engine difference.Nissan Rouge. 2.5 liter l-4Ford Escape. 1.5 liter l-3The ford car was very weak and tough to drive specially on hilly roads of Orange County and I have lots of pain on my feet and back due to keep pressing the gas pedal and very poor performance of the car!At the end, they are very irresponsible in terms of customer service in a way that no one picks up any phone call and their voicemail is always full!!!Terrible experience.
Review №7
2022-02-05I feel like I rewind tape for 5 years back when get the car.1. The counter was moved from Terminal A to the Level 0 of the parking garage. It was a little challenge to find them, but I had to spend some time.2. The counter is a small room where no chance to keep social distancing if more then 4 customers are there.3. Its a counter desk! You have to wait while receptionist checks your account, finalize paperwork and brings your keys. (Even you are Gold Plus or higher level customer and Hertz had charged your credit card). I was lucky, there was no line there and I got my key in 5 minutes.There is no complain to the team. All are friendly and glad to help you.4. Vehicle - Hinda HR-V with Florida LP (only rear). There was no navigation or CarPlay/Android Auto support in this vehicle. No way to charge the modern in this car if you use it as navigator. The single 1amp USB charging port does not help.I like counter-less service which Hertz offers in multiple locations. I got used to use it in last 4 - 5 years. And it was a little surprise to me to see old style service :)I give 3 stats only for the vehicle which made me some trouble in driving in unfamiliar place. I did not expect that Hertz fleet ыешдд has vehicles without navigation or CarPlay/Android Auto support yet.
Review №8
2022-04-18I rented a car back in March at OC airport.. it was around 1:30 pm and the line was quite long. They were short staffed and I could tell people waiting in line were growing a bit impatient. Then Dwayne, one of the mgrs, approached us in the line and apologized and explained what was happening. He was sincere, very upbeat, pleasant, and professional. Good Communication is always key. Keeping customers guessing is terrible. He constantly kept trying to keep everyone informed with his kind hearted spirit. And it seemed to make a difference in everyones disposition. So thank you DWIGHT! CECILIA was the sweet lady that checked me in. And when I returned the car, JUAN assisted me at that time. They all were very good at customer service and sincerely cared. Kudos to all these individuals! And please allow them to hire MORE staff so they can adequately serve the customers efficiently.Thank you!
Review №9
2022-06-21Reservation not honored. Price much higher than told. Long wait for car. Will never use them again.This was the Temecula office, not Santa Ana.Returning the car was very smooth in Santa Ana.
Review №10
2022-05-01Difficult locating the place. Need wayyy better navigation signages. However, once arrived, the rest of the Gold status checkout was smooth and less than 30 seconds. (Not sure about non Gold process). No up sales, no persistence in trying to sell fuel... etc. Good and smooth.