Online care
Yes
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Daily cleaning
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Comments (101)
My daughter is currently staying here. My complaint is that I missed a call from a nurse and was informed to call them back regarding an incident that happened with my daughter. But everytime I call the phone line is busy. They have not called back. Its been 2 days and I cant get a hold of anyone. And the web page to give my info for a call back is no longer working.
This place just added more trauma to my life. They treat you like a number. I was at my lowest point, sobbing and overwhelmed, and the staff just looked at me and walked away, like I didnt matter. The doctor forgot about me, as he should have checked in with me daily. I arrived there later in the afternoon, so my assigned doctor had already visited the hospital morning. Since he wasnt going to come by that day, they wouldnt give me my medication that I have been taking for years. This obviously made me more dysregulated. I was suppose to be there only for 72 hours, but the doctor forgot about me, making me stay another day. It wasnt like I was still at risk and needed further treatment. They just told me I will just stay for another day saying i just voluntarily wanted to be there another day.I myself an a mental health worker who cares for foster children. I got suicidal because I worked myself to death. I am not a patient who is just mad that I got a 72 hour hold. The hold was valid and needed. So it breaks my heart to see that a facility that should be helping patients is doing the exact opposite.This place needs to screen employees more to ensure that they have caring staff. A lot of us patients just want to be acknowledged; not ignored.I write this in hopes that that the hospital makes changes. Future patients should NOT have to go through what I went through.
I called initially asking for a virtual program / virtual option as my current lifestyle requires me to go to college and have room in the day for other adult obligations. When told that I wanted VIOP, the receptionist asked me to come in physically for an assessment. Not only was I told that I would need to stay the entire day from 8 am to 3 pm, but also was not told that this was going to happen. I was also told by the receptionist AFTER everything that I was going to switched to PHP, and to be switched back to VIOP would require a meeting with the psychiatrist.When I met with Dr. Alami, I was told that I should wait a week and then come back to be reassesed. On Tuesday I asked the receptionist who to talk to, only to be referred to the psych. The pysch, when I caught him walking down the hallway, told me to talk to the therapist. The therapist then told me to talk to the pysch. Not only did I get bounced around but also the therapist totally humilated me in front of the group during group session by calling me a squeaky wheel, told that I was running from my emotional feelings, and that I was violently pushing for a reality that may not come.The whole reason I stayed for the week was so then I could show that I didnt need 25 hours of therapy, but rather that I needed something that was more lax and easy going. The patients were all great but being bounced from one end to another, only to be told that I was asking for something too much was horrible. Dont come here. Find some place else that doesnt ask you to make a week commitment for a chance of what you want.
EDIT: Changed to one star. If you or your family member is admitted, I sincerely hope you have a good experience. What calms me is that my brother was not brought down by his stay; regardless, the staff is highly unprofessional, and the person that is replying to reviewers asking to send a message using the website is likely doing this to give the impression that the staff cares. I made phone calls to the hospital everyday and I sent two messages online. No response, no help. It took the police department to ensure that my brother was actually at this facility and not a missing person. Highly, HIGHLY disappointing. I hope everyone else has a different experience.ORIGINAL REVIEW: So far, the process as family members has been frustrating and disappointing. My brother was transferred to the facility a few days ago. We were told by the hospital he was transferred from that we would receive a call from this facility providing us with at least some information. I called today and was told that I need a Patient ID, which I do not have. Whoever I spoke to said she will take his information and forward it to another department and they will decide to call us back or not. I asked for a timeframe, she said she doesnt know anything. Conversation was rushed, and my family knows nothing, not even if he is there or not, or if he has the opportunity to call us if he wishes to. Is he being restrained, does he even have any rights, or is he roaming the streets? We dont know. I gave 2 stars because I still have some hope in this organization. If we dont hear back in a couple of days, we will have to take a more serious approach.
Was here on a 72 hour hold but held 10 days without a valid reason. Have shared experience on my Facebook page. While I know people here try, there is way to many issues not to address. Hope for the healthy society and best practices that theres some big improvements.Updating comment since deactivating FB. Few things to add is the cash that was in a security bag was missing yet was logged or noted on bag. Maybe referred by different name then security bag. Another is belt was missing and was given missing item form which still after over a year havent been replaced. Another thing that was not right is that was released late into the evening and where pressing for me to sign form to stay because a supervisor or manager was not available. I did have someone call about the issues once and never heard anything again. These are just a few of the issues that had to go through before leaving which was force to walk 5 miles in the middle of the night since there was no supervisor to approve for a taxi or lift home. Hard to believe that there was no one to supervisor in a facility so do believe it was intended on purpose since it was court ordered for me to be released.
Youd do well to avoid this place. When a hospital is for profit they sacrifice everything for the bottom line, and that includes caring for the people they profess to be helping through their most difficult times. The place is understaffed and the contract psychiatrists are, for the most part, uncaring, burned out, and only out for themselves.The idea is that the hospital takes care of medication management so that youre not out there interacting with the public, or alone at home, or driving, while testing out new psychiatric medications. The idea is that you get group therapy, so that youre not sitting in the day room watching TV all day. The idea is that you get a restful night sleep, with appropriate supervision, not staff members thoughtlessly banging around after lights out and clattering with the BP cart at 5:30 am, gathering vitals from sleeping people.In order to supply a diet of 2,000 calories per day, they bulk up on junk food -- crackers, cookies, pudding, bread, waffles. Anything but nutritious food. Fruit is scarce. Beverages are loaded with sugar.They have a medical doctor who comes in every morning, but they limit access, telling you that youre on the list, and then after the doctor has come and gone and you didnt see him, they say tomorrow. but tomorrow never comes.The staff is clearly burned out, because they will totally ignore a patient standing patiently at the door to the nursing station, pleading for assistance. Its as though youre not there. Or theyre not involved in your care, but are there to keep each other company.Watching the staff sleep on the job in the early hours of the morning is another sure sign that theyre burned out. The patients are supposed to be under 24-hour supervision, but how can a mental health technician observe the patients, some of whom are on suicide watch, while dozing off? Answer that one for me if you can.
They lose your belongings. I was discharged unstable and resulted me being hospitalized for another week to get my medication under control. The doctor dont speak to you, they only talk to the nurses who observe you. I recommend anywhere but here or find an advocate to help through this process.
My child was here recently and I feel like this place can be very helpful if the child is wanting the help and especially if they have a strong support system. I liked that when I called I was treated with respect, my daughter was happy with the place. The only thing I didnt like was the No Visits rule due to Covid 19. I understand, but I feel like they could at least allow one parent/guardian a visit or something. The times they had to call parents or family was very limited and I missed my baby terribly. However I was extremely grateful that she would get help to be around for me to miss her when shes away, so for that I cant complain too much. My only issue with the entire place was when she was released, getting her prescriptions filled was extremely frustrating and hard to do. They were supposed to already be called in and ready to get picked up the same day. I went in the following morning, and still they didnt have my prescription, they said the hospital didnt fax the right info and it was signed by an RN, not my daughters actual Dr.Overall I was happy with the place despite the reviews that are on the negative side.
The most unprofessional staff I’ve ever had the pleasure of experiencing. DO NOT let your loved ones come here! Staff shows little to no concern about helping you get in contact with your loved ones or even giving you an update on what’s going on. Everyone seems to be new and not know what they are doing or how to get in contact with a doctor. Spoke to a “case manager” today about my loved one and she said she’s new and doesn’t know how anything operates in here as if these aren’t people’s livelihoods they are playing with and the Doctor responsible coincidentally is NEVER available to speak with. Place looks nice on the outside but they just want your money 👎🏾
It was okay, food was meh, staff was good but some staff where too touchy and loud and dumped trama or anger on you overall an okay place
Do not send your loved ones here if you would like them to leave alive. Staff is overwhelmed and burnt out. Not all staff is adequately trained—the majority of new staff are not CPR trained due to the faculty member who hosted classes quitting. In the month since his departure, they still havent found someone to host these classes. Last week there was an incident where a patient passed away due to the failure of medical staff (nurses and doctors). On the covid unit, a man complaining of difficulty breathing had his complaints ignored by medical staff. The patient was eventually no longer able to breathe. After calling a code blue, you would think he would have been able to of been saved. Well, he wasnt due to Dr. Hilty and Dr. Alami giving the man improper CPR. The patient died in the arms of a mental health tech. The coroners came and loaded the corpse into the truck. The hospital attempted to cover up the situation from employees. And discouraged employees present from speaking of the patients death. Since the hospital is for-profit, they will do anything to keep people at the hospital even if their medical requirements are too extensive for the facility. There is only so much staff who care can do when the company will do everything to cut corners and increase profit. On top of this man passing the same week, a nurse punched a psychotic patient in the stomach when responding to a code.I would give zero stars if I could.
The doctors need to visit and be examined by someone just like themselves, and then they will never leave the place or work again. Hell on earth is the best way to describe this place. Its what i thought these hospitals were like in the early 1900s, NOT today! 1 star because its the only way I could post.
DO NOT send a loved one here.1) Read every single one star review here and those on Yelp2) Contact Patient Advocacy for Sacramento. Ask to speak to one of the ex patients like myself who can reiterate the truth of those reviews from what they experienced and witnessed here.IF A LOVED ONE HAS ALREADY BEEN SENT HERE Contact Patient Advocacy for practical advice on how best to help them help themselves and avoid financial and stay duration pitfalls.Dont give up on mental health care in California, folks. I did need help. It was appropriate that I voluntarily sought help and it was right for me and my family that I was given a 2 day hold. On the first day of my 7 day adventure I had the benefit of experiencing another facility before being transferred here.This is not normal.
I love this place. Ive been 3 times to 3West and the staff are awesome. I thought the food was very good. These negative reviews are probably the people Id see that would beat on the nurses door demanding something and get upset if it took 10 minutes. If youre cool with them theyre cool with you. I would knock on the nurses door, theyd acknowledge me and Id go sit and wait. If someone beat on my door yelling every 3 minutes i would be less than eager to help.
Billing department is so messy, that I have spent so many nights crying worrying about my debt to them. Went from owing $5k to $100 to $3k literally over 48 hours. They double billed my insurance and told me to just keep paying toward my account until they got it sorted out??? The conditions of the inpatient was almost imprisonment. Spent about 10 days there and went outside once- and it was raining. Food was awful. The nurses care more about you and your discharge than the doctors do. They were just sucking my insurance dry. They do 30 minute checks and have no regard for the fact that you are trying to sleep. Checkers left the door open, letting the hall light on, and would talk extremely loud.PHP and IOP were a waste of time. Absolutely did not help at all. The group leaders are retired therapists who are in need of a check. There is no preparation for afterward and that was extremely terrifying for someone who struggles with anxiety. No helpful feedback at all.
While I received beneficial treatment from my psychiatrist and group therapy, witnessed HEPA violations by the weekend nurse Karin who neglected medical/physical care to patients and made negative comments about her job and patients in the day room in front of myself and others. She also did not have the on call doctor brought to treat a patient whos blood pressure after multiple seizures was 174/96. Since I had a grand mal seizure last year I was scared for my own health and safety under her care if I had another one. Filed a grievance and they only signed the carbon copy and didnt file it. While some staff was great, knowing that these things were happening while social workers and medical doctors were not working on weekends is frightening.
Have mixed feelings about this place. All I can say positively is that Dr. Kim is truly a human being, compassionate and rare. As a parent you only want the best for your adult child and Dr. Kim seems to know that and when dealing with a system like this you need a human being first. There is a nurse who is awesome but I can’t remember her name. And all I can say about administration is best of luck because it’s a matter of who answers the phone and what mood they’re in. Requesting records is straightforward but getting them… I just thank God from heaven above that the person went on vacation because the main contact is short, difficult, non-communicative, not helpful, technically limited, and quite frankly mean spirited. I hope Heritage realizes that customer service makes all the difference in the world. I gave a 3 star based on this and Dr. Kim is a 5 star.
They never give you enoughFood but they do treat you okay while your there.
I was admitted here recently. Hated it. The staff flirts with you. You have to beg for your medication. They took me outside one time for maybe twenty minutes over the course of a 5 day stay. I got put in time out for crying. I took cold showers the entire week, and the staff just didnt seem very helpful. I begged for my therapists phone number, I didnt know anyones names, I didnt even know I had my own social worker. The food was horrifying, and all they tell you to do is watch tv if youre bored. The only thing that made my stay worth while was talking to other people in the unit. But even then, its still hard. I demanded a broom and dust pan so I could clean, and they never kept the place clean.
I actually liked this place. I came from the ER into the adolescence unit and they helped me get back on my feet and start recovery journey. Everyone seemed to care about me and my well being and I felt very cared for in general. The staff were so sweet (Andrea, Emily, Val, and Tess were my favorite). I know the reviews are horrible but it honestly wasn’t that bad. The other patients when I was there were very nice and I felt safe in the facility. Though, because of covid we had to stay in the one unit and just watch tv which got boring but I mean I didn’t expect it to be the funnest place on earth. Group therapy was helpful as well as enjoyable (we had group like 2 or 3 times a day). Like the staff tell us, you get out of this just as much as you put in. The food is alright sometimes. I also had a good roommate and made friends so that’s what made this experience more enjoyable. I learned a lot within the week I was there.bottom line: It isn’t that bad.
Terrible experience. I was referred to go into a PHP program by my primary psychiatrist. I was involved with the outpatient program in West Sacramento for 4 weeks prior to being abruptly discontinued due to my “insurance not covering more time” . I was then notified via mail that the program psychiatrist, Dr. Rohatgi, had disclosed to my insurance that it was not medically necessary to continue, “because I was better” after I told her numerous times my symptoms were still severe and I desperately needed more time in the program . The program consists of one 45min educational class with group, and two 45min processing groups. More than twice a week I was taken from class time to discuss frequent medication changes with the psychiatrist. In the span of 4 weeks Medication was nearly tripled(changing medication everytime I saw her). Not okay. I have had many experiences with psychiatrists and found her not only incompetent but her treatment was actually harmful. Not to mention, Dr. Rohatgi s arrogance, defensiveness and demeanor was hard to tolerate. This was my true experience. It caused me anxiety I had never before reached.
I went here twice..once in April and once in May(i cant remember fully). I remember having a roommate who slept all day and night. Being in the mental facility, there are all different likes of people and crazies, lol. Sometimes the food is good(but i remember i was fasting..which i regret not eating some of the food i would have eaten) if it wasnt for the fact my schizophrenic ways didnt stop me. Plus they force or tell you to eat the food, or you wont be discharged or let go early. Also you u have to do groupings, they have patio time, art time, gym time and the usual of breakfast, lunch & dinner. Plus the lounge..which has a tv, books/magazines and crayons and coloring books etc. Aswel as tea, juice sometimes snacks in the lounge and water. I remember having to do blood test check ups every day/night, they take your heart pressure and etc. I wouldnt mind going to the mental facility again. But im better now and i remember i had trouble sleeping. Plus boredom was a biggie...there wasnt much to do and thats why i wanted to get out already. The most you could do was walk in circles...plus its coed. Still it was a cool experience to look back on. I remember always calling my sisters or aunt all the time(the phone by the lounge). Or seeing the social worker and doctor or whatever to do my check up or to see how long i had to stay there. The first time i went there...i stayed bout a week and the second time i went there, i stayed from Thursday til Tuesday. I was suppose to stay longer than that, but had a court hearing and was able to get out early. You have to do alot of paperwork when getting out though. I have went to another mental facility but i forgot what it was called(that one i stayed for 2 weeks and a half).
I just got released from Heritage Oaks Hospital and I was not happy with the way I was treated. I was sent there for help but I was treated like a prisoner. I was stripped down naked and everything that belonged to me was taken away. I was given a gown to wear until they could find me donated clothes. There are usually about 7 nurses in the office at a time and it can take upwards of ten minutes before a nurse will address you, even if they have seen that you are waiting for them. The showers flooded into our room and the images they have of the rooms are nothing like the bare rooms with thin white blankets and rock hard beds that I saw (And there are laptops in the images, we werent even allowed to have phones). The nurses noisily walk in and out of the room every 15 minutes at night to check on you and when you tell them that you didnt sleep well, they assume its because you have a problem with the treatment. The nurses dont listen to any complaints you might have and it can take up to 2 hours to get you pain medication for period cramps. The only people who seemed to care about us or give an honest evaluation were the actual psychiatrists, that you can only see once a day, if you are lucky. The social workers and nurses talk to us like we are children and dont give us the respect of talking to us like real human beings. I am tired of being condescended to. I hope for your sake you can find a better place for treatment to get well.
This place is horrible, I just came out of this hospital. I was put in with the adolescent group, cause I am 14. Even though we are kids, they treated us with no respect and would blame us for things that wasnt out fault. One of the patients started cutting while they were In the Hall way and the staff said there is nothing we can do about it, everyone in here just like attention and the patient started bleeding and they refused to help her. If you have a choice, please dont come here, it doesnt help anything it only makes you more stressed. The whole time I was in there my mom was worried about my safety, because kids were constantly hitting each other and throwing things and the staff did nothing about it. Ive been to different hospitals, this is by far the worst.
IF YOU HAVE ANY CHOICE, DO NOT COME HERE. I admitted myself voluntarily to heritage oaks for a 72 hour hold. There are VERY few people at this hospital who actually showed genuine care for the patients. The rest of the staff are only there to do the bare minimum of their job, including the psychiatrists. I was “evaluated” for hardly 5 minutes by Dr. Berci. This amount of time is not nearly sufficient to properly evaluate a patient that you have no prior knowledge of. Other than this, many nurses were rude, and acted as if even asking for water was burdening them. Heritage oaks is a place where they lock up people in mental health crises, experiment with drugs on them, and then keep the patients there much longer than necessary just to milk as much money as possible out of their insurances. If you need help, please seek out someone who can give you more direct care and one-on-one time. This place can actually be detrimental to one’s mental health due to the severe lack of respect and care.
Doctors were really sweet and my needs were able to be met. Staff handled situations well (especially ones with patients misbehaving) and I feel like I was able to learn valuable coping skills! Food did suck though but what can you do
I urge you to avoid this place. Its much more like a prison than a hospital. In 72 hours the doctor assigned to our friend saw him ZERO minutes. He never even met her. Another doctor saw him for a total of 10 minutes. Doctors returned NO phone calls to family, and didnt even return a phone call from the patients therapist. They treat patients with disdain and they treat family members worse. On weekends there is a moonlighting doctor, who doesnt have time to see everyone, so they expect patients to simply vegetate all weekend until the doctors are done with their weekends. A reputable medical facility is staffed 24/7. This is not a reputable medical facility.
Spent from 8/3/18 to 8/8/18 in their inpatient program. The psychiatrist, Dr. Singh spoke to me twice in the 5 days I spent there. Each of the two times lasted less then ten minutes in duration. He incorrectly diagnosed me with a serious mental health issue in that first appointment and prescribed me medication that I informed him I had an adverse reaction to.On the fifth, I had my hearing to determine whether or not I was fit to be sent home. It was during that time that I learned that the doctor’s notes about me said I was constantly suicidal and fixating on suicide even though I had been adamant since the beginning of my hospitalization that I had not been suicidal at any time during this ordeal. In that hearing, my patient advocate informed the person overseeing my hearing that I was the third person in a row that day who had notes in their file that were glaringly false. A nurse who had been overseeing my unit during my duration was called in to speak when Dr. Singh was unreachable and she recalled my stay there exactly as I had and I was able to be discharged.This hospital is nothing but a for profit institution that does not pretend to be anything else once you are admitted. There were no therapists or psychologists on staff to speak to patients one on one. There was just group therapy that dealt with prechosen topics.This experience meant that I spent 5 days not getting any of the help that I needed and instead was ignored and just given the incorrect medications.If you have the choice, do not go to this inpatient program it’s not beneficial at all.
I have been to Heritage Oaks Inpatient on one occasion and several Outpatient programs. I have had problems with the staff and their behavior towards me on more than one occasion. While I my latest visit I was sitting in class and raised my had several times and was ignored my the therapist. He was more interested in talking than he was in answering patient questions. Towards the end of class he began to argue with me over two points. I told him I was not capable of working and had had 11 years of intensive therapy and was told that mental health is my career. The therapist gave me a one word response with no explanation, Nope, Stunned I told him I was having trouble understanding the boat load of documentation and that it was difficult for me to learn and again he replied, Nope without any follow up as to why he thinks so. So then I called a meeting with the program manager and to my disbelief he out right lied and did it with a smile. I was so stunned that he in order to preserve himself through me under the bus. I would not recommend this facility to others, however it has worked for some people, it just depends on who your therapist is. I would recommend going to Sutter Center for Psychiatry, they are non-profit and are suppose to be the best in the local area.
For the people who had a good experience good for you. I brought my child in for an evaluation at the suggestion of my doctor and therapist. When they said they wanted to keep her inoluntarily until the psychiatrist could assess her I was fine. The doc called me while I was in the building and said he wanted to change her from involuntary to voluntary I was fine with him observing her and treating her. Somehow between our conversation at 1:03 pm a nurse crosses out the doctors change from voluntary to unvoluntary. No one calls me about the change or discusses it with me. Mind you this is a 16 yo in their custody. Nurse Ratchet and she knows who she is says my child is on involuntary hold for up to 14 days. I ask for the papers and she refuses to give them to me. I have to ask my child to go to the nurses station get a copy and give it to me. Full of blatant lies, because I was texting my daughters primary care physician the whole time. We never refused voluntary treatment. They then coerced us into signing a voluntary form which we already agreed to verbally just to make the false hold go away. You have been warned. Enter this facility at you or your family members own risk. Every counselor, physician or normal human being that I have shared my story with has been horrified. You have been warned. I am just grateful that I got my child out of that place. I hope someone from Heritage Oaks Hospital is reading this and know that I have told everyone who would listen what happened to me and my child. Even if it takes years and an act from the legislature, I am going to tell my story and my primary care physician has documented the chart and will back me 200%. If you fail to heed the warning or find out after the fact, tell everyone you know, so that others can stay clear of this Twilight Zone of a facility. I have communicated with attorneys and patients rights advocates. Judgment day is coming.
This hospital is the worst in sacramento. Im homeless and brought a learherman and a baton there and they told me i could pick it up but then when i went to pick it up they had me waiting outside for 2 hours only to tell me that they couldnt give it to me. The leatherman was my only way to eat while being homeless and the baton was the only way to keep myself safe. I now havent eaten in 2 days and have no way to defend myself if i get jumped. My life is more at risk after being released than it was before i entered. Not only that but while inpatient i got into an unprovoked assault with someone who outweighed me by a hundred pounds and had my lip cut in half with a 2 and a half centimeter laceration while the nurses stood there and did nothing. It was 3 other patients who held the person back and after i stopped the bleeding they refused memedical care and i had to have my lawyer call to threaten legal action in order to get my lip stitched up at the hospital. After returning i wasmt transferred to a seperate unit and remained around this violent person for 2 whole days before i was able to feel safe. That given the staffs general lack of competence and not informing the patients of full information regarding policies that affect the patients upon release make this not only a horrible but downright dangerous hospital to stay at. This place should be shut down
As a visitor to this facility the front desk staff was kind and helpful however when on the phone, I found them to be rude. I was hung up on two separate occasions, also transfered to wrong departments, I was even told once that my family member was not there (he was). When dropping off clothes I was told he already received them, I asked how if Im standing outside the door holding them. Its been only three days and Im frustrated and having serious second thoughts on my loved one being there.
DO NOT SEND ANYONE YOU CARE ABOUT HERE!!!!!Rude staff that treat you and the patients like criminals. Doctors do not return phone calls, they don’t even work for this place. They are “independent contractors” so that allows both parties to point fingers and pass the blame.You will need an attorney! They put everyone with insurance on a longer than 72hr hold so they can collect more money. Stay away! They will NOT help, only make things worse.Dr Kim... I look forward to seeing you in front on the medical review board!
I just spent 4 days on their East 2 ward. Getting the medicines needed was like pulling teeth. I had to ask over and over again. I felt like a trapped animal on this ward. I could only go from my bed to the hallway. Then pace up and down the hallway for a minimal amount of excercize .
I was in a 72 hour hold for a suicide attempt and was seen by a medical doctor in the first 12 hours and also my psychiatrist. Dr. Mavratonis is absolutely amazing.The medical techs and team of nurses were amazing, listened, cared, informed, and held some pretty good group sessions.Social workers are a little hard to get a hold of but my social worker was good.I got the help I needed and Im glad this is where I was sent.
I went to heritage oaks in 2015 almost at the end of the year for medication stabilizing but when I got there they were nice and all but what got me they made me sign a paper saying I could sue them, for me I have a hard time sleeping in a new place for the first 24 hrs and thats hard so they gave me some pill to help me sleep witch it did next morning I woke up to get a bite to eat and I couldnt eat very much cause of no appetite was there less than 13 hrs after took one bite of my food I remember walking to my room and thats it 9 days later woke up on life support apparently they said I had a seizure witch i didnt found out I hit my head witch caused one. So to be honest I would not go there at all. Although there nice but they try to hide there mistakes. And they also dont call ur emergency contact either my husband showed up and had to threaten them until they told him I was on life support at mercy San Juan medical
TL;DR Are you looking for an extended stay at inpatient facility where rarely see the light of day, will be treated worse than most prisoners are, and want to kill yourself more than you ever have in your whole life? Then Heritage Oaks Hospital is right for you!This place is hell on Earth. I implore anyone who may consider putting a family member here or anyone who may end up here involuntarily or voluntarily to seek out any other facility. You will see a psychiatrist for roughly 5-10 minutes every other day. All but a single nurse, treated every patient there like absolute garbage. They ignore you for as long as humanly possible. I even witnessed people having sever panic attacks be completely ignored, even though they are sitting a few feet away with a clear line of site. They have simple lost any compassion or empathy that I doubt they ever had to begin with. You are trapped inside what is basically a hallway. Even with engaging with other patients you will likely find yourself bored, anxious, and claustrophobic the majority of the time due to the lack of stimuli. They offer crayons (continuing the theme of treating patients like incompetent children) but no paper on which to draw or write. You will be blessed with fresh air for some 10 minutes a day in a small, depressing courtyard surrounded my tall, menacing looking fences (its quite the pick me up). But they dont stop at treating you like the scum of the Earth, they want to keep treating you terribly for as long as possible. All they care about is the hundreds of dollars a day it apparently costs to house the patients. EVERY single patient I was in with on a 51-50, was kept for an additional 72 hours past the legal hold. Why would they stop there if they only cared about money? Because only after six days are patients allowed to receive a Patients Rights Advocate and actually refute their internment. Need even more examples of their money-hungry ways? One patient I was in with voluntarily checked themselves in, after which they put on involuntary hold, so they could no longer leave. A person who realizes that they should be in a safe environment for a time, then puts themselves into a safe environment was deemed unfit to make decisions for themselves and not allowed to leave when they thought that they were better?! You get a paper stating why you are put on continued hold by the psychiatrist. Most of the time it says some vague, nonsense about being at risk for suicide. Even though most of us bullshitted about how good the facility was and how we were improving so much to get out faster. My favorite reason someone received for staying though was that they were apparently an alcoholic and would relapse. The funny thing was that person had never drank or done drugs. Either thats malpractice or a complete lack of actually getting to know your patients. Even if this place wasnt after money, they would still be the least caring, understanding, and helpful on the planet. I could go on forever about how bad this place is but to put it simply: If you end up at Heritage Oaks Hospital, YOU WILL NOT GET BETTER. They do not and will not put forth more than the bare-minimum, legal effort to support their jobs. People in medicine should be do it because they love medicine and people, not because its a stable job. There were one or two RNs or LVNs there that did actually treat us like human beings. It was just such a rare occurrence in that place though; I honestly would not expect it.
I was a paietent here. They look you in your room and choose your meals and food if you don’t obey them. They gave me medcine that made me gain 60 pounds in one month. It made my chorestorl high and this one lunch man would tease me for my lactose intolerance and that I’m allergic to almost everything they had. One lady was super mean to me and my roommate who was there because her foster parents drugged her and her parents put her in the middle of the street alone in a dumpster as a baby. She is so strong after some people has treated her horrible. Some staff are super kind and caring. But what is illegal is that they had college students come and experiment on the patients which made me feel like a rat for scientists own good. I refused and stood up for myself. Which I was locked in my room for three days without interaction with kids or anything. When I asked for my books the staff didn’t care enough to give me my books and I was bored and felt lonely. I got bullied there and I have insecurities I didn’t even have before. One lady stood by my phone and would try and make me say things while I was talking to my family! How embarrassing!Not enough outside time which made me have lack of Vitiamin D and since I couldn’t eat a lot they thought I had an eating disorder and I have struggled with it back in 6th grade and 7th but right now I’m going into the 10th grade and I just been getting more and more allergic and intolerant to some foods. The social workers didn’t seem to be bored listening to my rape story but they cared I don’t understand it but they did. Out of 10 I would say 5 it has helped me with a lot in life but it also had some negative impact too. I wouldn’t highly suggest going here but if your adoselcent ends up here, don’t worry, everything will be okay :)
Post events sleeping beauty how is Anne ? A cheap stay the nurse are mean the staff of people are really corrupt there are a few I would love to see lose there job like Jennifer she was a bad social worker oh yes I did not get to stay my week I really know Habas corpses now I read the whole manual now I am being thrown all over. The staff treats us like inmates it’s in humane...the staff have no rights to treat us better then themselves and give out illegal drugs this is what drug dealing is I had a odd stay I still hate Christopher Did you enjoy the view and the intsenss play while I was sleeping ? Because I have complained more the one time this place is horribleThe one thing I did enjoy over my stay was the view of the ufo lights shown on unsolved mysteries that made my night enjoyable. I am so happy I have a visual memory of these flashing lights this is what I get for laying with the black and blue oh boy Petaluma police must be the worst police and racist is the stabilization in Santa Rosa any better ?
I swear i got PTSD from this place. So long story short, some dude who was coming down off of black tar heroin was having a mental breakdown ans decided to say he had a knife. The entire situation was not handled correctly and eventually the guy got a hold of a fire extinguisher (note these things are locked up), he then decide to spray the entire lobby with it in an attempt to break out, which he did. The staff didnt know what to do so were all just sitting in fumes we shouldnt be breathing in for over 20 minutes. Eventually the fire department comes to evacuate us outside and im over here throwing up over and over again ( i guess i inhaled to many fumes causing me to be low on oxygen). In the end to help me feel better this place gave me some sleeping pills to make me feel better lmao. What a great place am I right? Also they dont allow the regulated 1 hour outside everyday, which i believe in against california laws. I may be wrong but i got more daily outside time when i was locked in juvy.
Heritage Oaks literally saved my life. I was admitted multiple times for suicide watch & September 2011 I was sent to out patient with an incredible staff, very supportive & the structure combined with medication assistance & transportation.I had my problems with staff, but over all the environment was positive & now, 2 years after the experience Im re-entering the work force. I am no longer suicidal & continue to maintain sobriety.It is what you chose to get from it. The services are there if you are ready & willing to move forward. Thank you.
Came in struggling with a single drug addiction. Left with 4 other addictions. I could make a movie off my stay and call it the “Lab Rat”. Each day felt like a new medication. My stomach was constantly in agony. I couldn’t walk cause of all the pills , couldn’t think long enough to even speak up. I just layed there for days starting at the ceiling until they woke me up took me off all my pillls and shoved me out the front door literally. I was so messed up from all the pills they were just giving me and all of a sudden I’m on the street with none. I instantly went back to heroin plus I started using Xanax , Oxy , Seroquill and Addaral. I had a heart attack a week later and ended up getting arrested.
This place is awful. My daughter is in here and i havent seen her. Shes epileptic. I was on the phone with her and she dropped and had a seizure. I was outside and they wouldnt let me in. Shes not crazy. If you ever think about calling this place. PLEASE DONT! once i can get my daughter out of here. Shell never return. My daughter was seizure free for 9 months. Now a relapse because of this place. Please please dont come here. Frustrated!😠
I was in the outpatient program. I was kicked out without warning, leaning me high and dry on meds and psychiatric care. No matter how bad a day youre having, dont ever be critical of Stan, at least. Good luck, as far as i could tell it was a good program, they just expect the mentally ill to be perfect while in treatment I guess.
Best hospital i got discharged today the phycriatrist here help me find the best meds for my axienty and paranoia I feel way better after I got done with my treatment here highly recommend this place to those who are struggling with mental illness the staff here are very friendly and nice and know what there doing.
Hard to get a hold of a patient if you have a family member there. Please change your staff policy, they don’t act like professionals and don’t seem to care much about the patients. This facility is just for money NOT to be helpful to their patients needs. If you have any other option don’t think it twice!
Their ambulance sent my injured schizophrenic cousin to mercy san juan and when she was released apparently sent her to a different mental health agency. The whole time not letting us know anything. We gave my cousin our phones numbers, since she had no phone on her, to call us and we heard nothing. She was scared to be left alone here in the first place, so we told her make sure to contact us so we can see you. And nothing......now 5 days later, after constant bugging, we were told I suggest you look elsewhere...although they still would not confirm or deny she was there.Horrible place.
I also still have nightmares of this place from over 17 years ago. It taught me that this world will eat you up when you are being already eaten by your own family (abused). Pay attention to how you are treated. This place likely needs to be shut down.
Review is for the adolescent in patient heritage oaks psychiatric hospital. Really no way to describe the inhumane treatment at this prison. This receives the lowest rating in all categories. If it were possible to give below a one star that would be my review. If you are a parent reading this you should do everything in your power to avoid your child being put here, you have better options.
Most terrifying stay in this type of place I ever experienced in my life. Being as to having a life long struggle with mental issues that are not even close to dangerous to others in any case presented through out my life time I was treated as though I had attempted to assassinate the president or something.I had not gotten disruptive I followed all the rules,I was social enough ,ate the food, gain all good behavior points available and was friendly as I always am.The staff had some kind of relentless hatred toward me like a pregidace or the KKK or something that I cant even think of any cause .Im not even a minority or what ever to have any kind of this to dilude my mental state .They were very abusive towards me and others that were so very submissive and polite almost as if they couldnt stand friendly smiling people being polite or kind to them.I am a very nice social person. I believe in knowing names to go with faces and making sure when speaking to a person to state their name clearly so as to confirm acknowledge ment of that conversation with them more personally . They kept saying my name wrong I just politely kept stating the correct way to pronounce it and if they couldnt please use my nickname but was rudely harassed over this and when I stood up to say to a nurse that I would appreciate if she could please stop the rude attitude and not talk in such a sarcastic way and the right way to pronounce my name I was tackled as if I attacked her and strapped down like Jesus style to a huge concrete slab in a tiny room,where from behind a closed door through a tiny window all the staff stared and laughed at me making fun of me and my name just to harass me some more . After being strapped down for hours without food or water I began to cry and begged them to let me out in which they responded with even more rude laughter and gathered more staff to come to laugh with them,when I escaped from the straps myself and took off out of the room I was tackled and given injections of some sorts in which I was pretending to be knocked out cold from ,so when they got off I took off running for my life,made it to outside where u ran into some real doctors who seen how freaked out I was and took me In the office to fill out the papers to set me free, I had been sent on false claims of drug abuse and even though I passed drug tests they gave I was still held as a prisoner and it all because I had a siezure of course in which they blamed on the drug abuse that I had tested clean . Now my mental problem is worse then ever Im paranoid everywhere I go and wont even consider going to a doctor or hospital even when dying of neumonia.I would rather be sick and die first.I am scared for my life now. I feel as if I am being laughed at everywhere I go and that people are trying to kill me . I am being stalked daily I am not sure if it had anything to do with the time of this but I do know I was never like this before. I used to love my stays in the hospital and visits with my doctors for the fact I dont have friends or family to be there for me anymore do to deaths so looked forward to the friendly doctors n nurses that I would see once or twice a month giving me social contact now Im never gonna go back to any place that can keep me from leaving or have any control over my meds or food.I can no longer go and get treated for anything for the fear of being attacked in a brutal or mentally harassing way by people Im expected to put the trust of my life .This place and other places like this should be regularly watched for abuse if patients who are incapable of being understood or taken for their word because the lable of crazy that is put on their name most of these patients are not crazy but labeled 5150 anyway so they cant stand up to say for themselves the abuse at the fact their words are cast aside as they are thought to not have the mentality to know what they are saying or must not be understanding the situation correctly.Its insane that they would hire people to deal with these problems that have no tolerance.
This is my favorite hospital out of Sierra vista(the worst one), st Helens, and Fremont. This was my very first one I went to when I was 13. And I went a few more times after. I enjoyed this one the most. The staff are very caring and understanding of what your going through. I hope to work here when in older so I can help kids that went through the same stuff I did.
The long review of the extreme damage caused by this hospital and its UC Davis staff and physicians and social worker and lawyer were cause to be lost by the ratings processor. So until the review can be regenerated, suffice it to say that inpatient care there can be risky in the extreme and set a patient back along with family and caregivers for years on end even up to a lifetime. HOH is a place to avoid if at all possible. Based on our horrendous experience there it is deserving of no ranking at all....which, coincidentally, is consistent with UC Davis managed medical and mental clinical facilities in comparison with ranked facilities nationwide. A very inhospitable and hazardous place to enter and subject to extreme malpractice, tortious and criminal conduct.
My experience at heritage oaks was nothing short of positive. The staff was wonderful and helpful. With all the resources they had available to us ,you cant help but get better . Id go to Heritage oaks again if I needed to. People who say they didnt get help are people who werent ready to get help. Trust me this place is GREAT!!!!!!
My brother just rode his bike 10 miles on his bike and had got seriously dehydrated, he was feeling weak and getting headaches, so he stopped at this hospital to get some water and they said they werent go to help him and made him leave and locked the door on him. what kind of place does this let alone a hospital. that is unhuman. if you cant help someone who just needs watter how can u help someone who really needs a special kind of help. oh and when I call to complain of corse they sent me straight to a voicemail.
The employees here are very rude. I have went in to apply for a job and the nurses at the front desk are so rude, I can only imagine how the patients are being treated. I mean not one hello how may I help you, not one smile. It disgusts me to walk in and apply for a job and the NURSES are ruder then hell. If you dont like people then please find another line of work.
I felt it was neccessary to leave a review because when my family was transferred from the emergency room to this hospital..the very first thing I did was look at the reviews and I was so scared ..Im actually greatful for the staff and doctors for the support..and resources they provided and how connected they were with the patients..they stayed in contact with me and never left me feeling like they were just trying to dope someone up and store them in their facility for money ( I was thinking the worse) its clean, safe, and definitely a great place to recoup if you are willing to receive the help...thanks again for everything.
Heritage Oaks is a very decent mental health facility. If you have the choice, choose them instead of aome of the others. Horror story upon horror story. I was actually admitted to Heritage Oaks for a week and the only negative comments I have are referring to the security and sime of the nighttime staff who can act like bullies at times.
If I could give a negative number i would. No help what so ever. Once a patient is discharged you are on your own. Avoid this place if at all possible.
They would not let me talk to my son, their updates left me worried about my childs well being. The nurse and staff are cold and careless. My son is in there now and his condition is worse.
This hospital saved my life and actually gave me a hope and a future! I can not thank 2e staff enough Welta sigh Michael Rachael Marcy Dr sighn Julia just to name a few when in all actuality it cant name everyone but the doctors kitchen staff everyone really cared for my well being thank you so much
The staff is rude the place is disorganized the doctors dont take time to care for their patients properly. It is a very poorly ran ship that is sinking fairly quickly. If you know someone who needs psychiatric help this is NOT the place! Try Sierra Vista
I have nightmares every night about this place. the only thing that kept me going in there was medicine and the other patients. if you have an option please don’t go here.
Your family visits at its own risk. Attorney representation highly recommended.Consider Bay and other (non-UCDavis) Area facilities if possible.
Not sure why one of the staff lied saying it was OK to bring clothing after 730p but after driving there I was told no. There goes an hour of my life I Ill never get back.
The outpatient is wonderful but the inpatient not enough stuff and that the stuff that there are bossy and rude. I would not recommend going to inpatient only out
The worst hospital ever never send a family member their expression I if you are dealing with a trauma. It just makes it worse
If you have an option, do not send your child there. This place does not have adequate professionals to address the needs of minors and teens. Keep out
This place wouldnt let my step brother call me at all he wanted talk to me Im very disappointed that they didnt call me let him calle when he having hard time not send him home when I had go get him please learn let clients call family on their emergency contact
This place has done nothing short of helping me take my life back! Thanks Heritage Oaks! I couldn’t have done it without you.
This place kinda sucks because i wasnt allowed to go in and see my brother because i was too young... And both of my parents (legal guardians) were there
Filithy, uncaring, worst experience ever. Do not recommend to my enemies.
Horrible place! And it’s Sacramento’s finest!!! Shame on you California!!! Don’t bring someone to Sacramento that is Mentally ill !!!
Straight trash . They need to be sued , very unprofessional
Nurse and social worker for my son were very helpful
I got attacked and no one did anything about it
It was awful there, there is only a hallway of rooms I felt like I was trapped there
Went here when I was 15 ....still have nightmares about this place....
The staff was very nice and reassuring and the place itself was very clean and nice
My boyfriend is at this hospital 🏥 he just got there I was see if anyone could help me out with that
Shockingly unprofessional
I have been there twice and it was okay both times
Avoid at all costs. looks nice but is horrible
Anyone ever have Dr. Joseph Sison? Or Morrow?
Good place to go for those who need extra help.
Very lonely and boring/confined like feeling
The only thing you need to know about this place is that it is for profit only !
Took excellent care of my siater
Do they have your blood drawn
This place needs to be review by OSHA!!!
This place is horrible
Terrible communication.
2.1 (101 comments)
Review №1
2022-05-03Im back with another review! After my initial discharge, the facility did not provide the papers to my insurance and I had to call my insurance to let them know that I was gone and out of the program. I also had to let my insurance know that the facility had sent me a letter that did not tell me the full amount that I needed to pay for. This place had sent me a letter saying if I responded to it, I could get 30% off of what I owed to them. I tried to pay online only to not be given a Statement ID, forcing me to call them. The receptionist may not have been notified of the 30% off, and asked me who had sent the letter and who had signed it, but I was only given Patient Outreach and had to pay the first charge over the phone. They then told me the other payments after I attempted to verify that I had closed my account out, and wasnt given a payment plan option. They simply asked if I wanted to pay all of it upfront and close the account. Im beyond mad because when places do this, they tend to want to go straight to collections and get more money.This place needs to be checked by insurances. They dont send out the proper paperwork, dont tell you the amount you owe upfront, and often times the mental health workers dont talk to the receptionists so information given is often questioned. Dont come here. Go to literally anywhere else.
Review №2
2022-07-02I usually do not write a review but I just want to say a very big thanks to one of the best staff members in heritage oaks hospital peace is her name. My mom got discharged few weeks ago and shes never stopped talking about this amazing young lady.. peace if u can read this I just want u to know that u r very good at what u do and my mother truly missed u. Thank u for all the help u gave my mother while she was at the hospital. U r truly awesome 👌 👏
Review №3
2022-04-09DO NOT LET A LOVED ONE GO HERE!!! This post is LONG overdue but as my nephew is in need of mental health services again, I was reminded of how this facility traumatized him when he was transferred here for help from Stockton as there were bed shortages in Stockton. His family was not able to talk to him or see him when he was in there. After a 10 day stay, he was released with a healing BLACK EYE. (He told us the staff locked him in a room, beat him up and put him in a straight jacket.) This explains why his mom wasn’t allowed to see him when she made the 90 minute drive there to visit and bring him clothes) Granted he didn’t want to be there, was probably mouthing off and being disrespectful; BUT physical abuse for ANY REASON is illegal. The fact that it came at the hands of people who are trusted to help and CARE for people and in a setting where patients have no ability to leave is unacceptable and deplorable. As I was researching facilities, I was curious and started reading reviews for Heritage Oaks to see if others had similar experiences. I shouldn’t have been surprised to read so many horror stories. I am both truly saddened and disgusted that this place is allowed to continue to operate when they are clearly not operating with integrity and compassion and lack the capability to properly handle those who are SICK with a mental illness(es). I even read tons of former employee reviews and most of those reviews are overwhelming negative as well. It’s a for profit facility and the consensus of the reviews is bad management and they are always understaffed. My nephew never wants to go back here. We will do everything in our power to ensure that he never does, not even during a time that we are desperate for him to receive help. This place did more harm than good. We should have reported them when he was first released, but there was no way we would be able to prove it. My hope is that my review will help someone else by helping them STAY FAR AWAY from this place. This place really needs to be investigated and reported.
Review №4
2022-01-31My child is currently a patient at this facility and it has been impossible to reach staff. For over a week I tried calling and getting in contact with them but the phone line was busy for over a week. Then when I finally get through to someone they act like theyve never heard of the staff there and dont know how to properly transfer a call. And now they are trying to discharge my unstable child because shes causing chaos and being difficult even though shes clearly unstable they just dont want to deal with her. I have not been able to reach the doctor about my concerns as of yet. This facility really needs to do better.
Review №5
2022-04-15Do NOT bring a loved one to this facility under ANY circumstances. There is no communication, there is no compassion for the patient, and most of the staff including nurses and social workers are unfriendly and inconsiderate. This is not an acceptable facility for ANYONE to recover from a mental heath incident, they will only make the situation worse. This is essentially a detention facility, with all of the warmth and caring youd expect from the prison system.
Review №6
2022-04-03This place is abhorent. No communication from any of the members of the care team. The so called nurse told me to call in the morning when the regular workers were there. She should know whats going on and if any progress has been amde. She should be aware of her patients condition and be able to update the parents. After being on hold for several minutes waiting to speak to a supervisor, the phone was disconnected. Not a coincidence. I would give negative stars if allowed.
Review №7
2022-07-15I recently was at Heritage Oaks hospital. I was assigned to Dr.Kilwant Singh. He is very nice man. When Told him that I wasgoing to the Federal Court to seek my release from the hospital, he told me that if I did that he no longer will be my doctor. I won the case .Dr. Loyd Benjamin is now my doctor.
Review №8
2022-06-23This hospital has the most annoying supervisors. I only worked there few days and I couldnt stand the supervisors especially the female ones. They are very proud and so unprofessional. I just got a better job with a more professional supervisors and great colleagues.
Review №9
2022-02-09Messy facility. Better treat my aunt with respect as you would like to be treated. You all dont communicate with family very well. That is very frustrating. People who work here need to grow up. Glad I am not stuck in here. The website that you sent me to respond to doesnt work. Try again. We will get my aunt out of there just so you know.
Review №10
2022-02-03Their services are abysmal. The social worker failed to do her job, lied to the psychiatrist, and instead of trying to fix it called CPS on me for refusing to pick up my child when her psychiatrist recommend placement in a residential facility. Fortunately, I was able to do what the inept social worker couldn’t and got my daughter into an appropriate facility. I’m a physician of 20 years and I have never seen such incompetence.