In-store shopping
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (86)
I found some pretty cheap clothes and they were all so cute!
Horrible customer service! I brought my 2 kids to get some summer outfits. When we checked out, I gave the staff Alexa my recycle T-shirt to get an 15% discount. She told me that I’ve to gather at least 5 items, but it wasn’t specific on the board or anywhere on H&M official site! Alexa rejected rudely and showed us bad attitudes. I hope H& M can be more specific to avoid the confusion.
No one monitoring fitting rooms. No assistance on the floor. 3 people ringing on a Sunday with a pre-Xmas line with 20+ people & no acknowledgement to the guests waiting in line. Furthermore, customers doing lengthy returns and employees were taking the time to hang up every garment on a hanger in the moment. Thats fine for a normal Sunday but not during the weekends before the holiday. Wheres management; move through the line then come back to that.
Good prices good services beutiful clothes
Worst experience ever! Went in on a Sunday to get an outfit for my sons valentines dance and the boys fitting room was closed 1 1/2 hours before closing? Really? Ask cashier to open it and she said no go upstairs.. I asked what do I do if I need another size she rolled her eyes and get this she had the nerve to tell me that I have to run up and down there stairs and get it myself.. I asked once again why could she not open the fitting rooms she just stood at the register with a dumbfounded look...What horrible customer service!
Great prices for clothes. The only problem I have is that the store feels a little tight. Not enough spacing between the racks.
Im more of brooks brothers guy. But store is clean and nice
Horrible Customer service. Manager Lucy was extremely rude and discriminatory! I was treated very poorly and completely insulted by an employee of H&M in the store located in Arcadia California. I went to the store on Saturday December 3rd at approximately 6:30pm to return a Versace for H&M Mens coat I purchased two weeks prior. The coat retailed at $299.00, had all original tags attached and was accompanied by the original receipt showing the item, along with other items purchased with cash. Upon approaching the register the sales clerk examined the jacket for damage, checked my receipt, and proceeded to tell me she needed to get approval from her manager to process the refund. She showed the receipt to her manager who was in the middle of assisting another customer at the next register. The manager, Lucy, looked at the receipt, looked up at me, and said something to the clerk while handing the receipt back to her. The sales clerk then came back over to me and said that they would not be able to process the refund. When I questioned why they would not assist me with the refund, she simply stated that her manager did not grant the approval to do the refund. I again questioned her reasoning seeing as though I had the original receipt, all tags were attached and it was well within the 30day refund or exchange period outlined in H&Ms refund policy. The sales clerk again repeated that her manager would not approve the refund. Since the manager was in ear shot at the register next to us she rudely stated We dont have enough cash in the store to process your refund. I found this very hard to believe since this is a very popular store which was very busy on this Saturday afternoon. I expressed my confusion to the manager stating that I have processed larger returns at other H&M stores in the past without any problem. Without even looking my way the manager stated that most of their customers paid with credit cards in this store, therefore there wasnt enough money in the store to process my $300.00 refund. Since she never once opened her cash register, nor did the sales clerk that was originally assisting me, I am unsure how she came to this conclusion. Additionally, there are two additional registers on the lower level of this 2 story H&M store that we not checked either. The Sales clerk then began to tell me I could travel to the Glendale or Beverly Hills H&M stores (which are approx 15-20miles away) to return this item. I could not believe what I was being told or how I was being treated in a store that I spend thousands of dollars in each year. I was very humiliated as customers looked on and stared. The way I was treated was as if Id done something wrong. Since this is not the H&M protocol I am only left to believe I wasnt helped due to some form of prejudice.The manager made it clear I would be getting any assistiance at this store. I requested the telephone number to H&M customer service and advised the manager that I would be reporting this incident and requesting an accounting of the store sales on this day to verify if Lucy was being truthful. I would hate for this discrimination to be experienced by anyone else that walks into the doors of an H&M store. I firmly believe I am owed an explanation and apology by the store manager Lucy, regarding her behavior and treatment of me. She was very rude and needs to be educated in proper customer service and EEO ethics.
The kids selection was limited and not many size options. The womens section was also limited styles available.
Good overall store fashion and modern trends and fit. Good prices
Love their clothes ! They have whole lot of variety for men, women, kids and babies. And many products are on discounted rates.
This place has clothes for young people, very classy, and the prices are very good. You get good quality for your money.
Great clothes and variety! Thank you staff
This place was pretty awful. I looked around for an employee for a good amount of time. As I got to the cash register I noticed that there was no employees over there. After a while I ended up giving up and walked out.
Great store, but didnt clarify the updated hours.
They always have a great price and a compatible selection.
Well organized & friendly staff
The line was so long,, recomended to find some other location or order online.
Nice store. There was shirt on sale for $5 that I bought.
Found my favorite🥰
Found good shoes and good brands
I love this place. Nice clothes for reasonable price
Always great!
Good shop. Surprising how much different the stores are from their European counterparts
Great selection and price. The manager Liz was amazing.
Friendly and helpful staff. Limited availability of sizes though.
The sale items are nice. Good variety.
Fun fact: H&M was founded in Sweden back in 1947!
It was ok didnt have what I wanted
It has nice workers, I love clothes
Not enough items on sale. Needs more medium size products.
Still can not get over the coolest monkey in the jungle picture.
Freddy was very helpful and great customer service!!!😀😀😀
Fun... Went back to school shoping here!
Liked the clothing when they first opened, now designs are lacking and all overpriced.
Great place to buy clothes for women and men
Alot of variety and great prices!
Great prices, and nice clothing
Arcadia mall is very busy, hard to find parking sometimes.
1 person behind the register 11 people waiting in line.
Good place to shop and food offerts
Best prices, nice quality
Didnt find it
Super customer service
Good prices
Many options and designs with low prices
Cute Dresses!.👗👚
I usually buy sweater here
Getting a present 🎁 for my grandaughter!!!
Clean and easy to find
Very Racist against minorities
As always nice here
Nice
I Love it
Love the clothing styles
Just average all around
Great inventory
This place is great.
Its a pretty shiitty
Amazing clothes
Ok
Variety of goods.
No
Hip clothing store
Very good price that for the same reason when I went there were already few colors in childrens clothing ...
Good prices and variety in clothes and good offers
Very good specials for this time.
Very tidy and very kind
Good prices, more variety, more offers.
Great prices and modern clothes
THE BABY CLOTHES ARE VERY GOOD
The service is terrible! !
Is acceptable
Nice to have mens clothes too
I love the basics the H&M
I loved!
4.1 (86 comments)
Review №1
2019-11-30Cute clothes! Always keep an out for great deals! At this H & M, we got my husband a great long, winter parka on sale for 43 bucks!
Review №2
2022-06-27The mens clothing section is relatively small compared to womens clothing.
Review №3
2022-03-26A decent H&M with adequate selection, although the layout is a bit weird.
Review №4
2020-11-29The line to go in moved fast despite it being the Saturday after black Friday...they made shopping safer and more efficient by limiting a specific amount of people to go in, they make you sanitize your hands upon entering (they give you sanitizer), duh you need to have your mask on, and you can only enter from the 1st floor to exit on the second floor. Awesome weekend deals, and everyone was super friendly and helpful.
Review №5
2021-08-01I am shopping here today. Insulted by their cashier for the first time. The cashier was very, very rude. Warning to a two-year-old child without parents. Do U think the little one understand what u said. And warming again. I go to talk to cashier. Why u don’t talk to parents if the kids make mistake? Talk to two years child? Sham on u. I call security right now. That’s cashier is answer. Must apologize .Must apologize.
Review №6
2022-05-02Kind of expensive but they always have what I need.
Review №7
2021-04-03Good deals if you want cute inexpensive clothes for teens and young adults. I took my kids shopping and the found good deals. Sign up for rewards programs and get 10 % off.
Review №8
2022-04-03Very unorganized and crowded. Almost gave me claustrophobia.
Review №9
2021-05-18Employees upstairs were very friendly , down stairs either gave you eye rolls, stared at you, or gave you some uncomfortable attitude... was gonna buy some things but the whole mood/vibe was ruined . Left instead :/
Review №10
2021-06-06First time entering this store, to my surprise I encountered a good selection from casual to office and lots more. Prices are reasonable well. I recommend this store.