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Friendly staff. Good breakfast. Would be nice if the had hot beverages out 24/7 like other locations, but overall a great Hampton experience!
We visited during the Pandemic, as well as Thanksgiving holiday. Staffing for the front desk was short and service from the food area staff was limited. Coffee was not refilled quickly, and wouldve been nice to have hot water for tea in the evenings. The room was kept clean and the floor was quiet. Overall, it was a decent stay and close proximity to family we visited as well as local shopping areas.
The hotel itself was only ok. The staff were great however and very accommodating. My room was comfortable but needed updating for sure. Carpet was old and so was the furniture. Saturday night was very noisy also. Kids screaming, doors slamming, people in halls talking in loud voices. My first room had no hair dryer and the staff could not find one so they asked if I would change rooms to one right across the hall. I did but the little refrigerator did not cool very well. The first room refrigerator was better but it smelled awful. Probably would not stay there again.
Belinda and Katheryn were awesome! Im not sure who is who, how ever she took time to explain the changes to the Hilton Honors program and we were able to relate. They even took pictures of my girlfriend and I so we could have more than just a selfie 🤳.We loved that whole experience thanx again Ladies...
The Hotel was good, but the customer service was EXCELLENT. Chantiny and Evvanie made my stay very pleasant. Loved their positive energy! Would definitely stay again!
4.5 stars if I could.This Hampton Inn is my go to when visiting family in the area. This trip ended without incident, last time we were here, some guests set off the fire alarm twice, on back to back nights. This time, the only thing that bothered us was the obnoxious perfume or cologne smell that was coming from the chairs and curtains. Liberal application of the misting hand sanitizer we had with us helped neutralize the smell. Comfortable and clean, very friendly staff. Cleaning towelettes were provided in the room for high touch areas.Regarding MasksStayed the last weekend of August, masks were optional I believe. I do not remember seeing any signs that required masks indoors. About half the guests I saw wore masks. Cleaning staff always had masks on. Front desk staff did not have masks on that I could remember.
The girl at the front desk made me feel so welcomed and the room wasn’t bad for the price
Great accommodating staff at the hotel. Thank you for bringing up water to my room.
Great staff, great hotel great breakfast and Im not just a hilton employee I am also a guest.
Air conditioner was terrible. Loud inconsistent and doesnt maintain temperature. Sleep was very difficult. Staff was great and helpful for other issues. We will not be staying there again and the brand, in our eyes was tarnished.
So many reasons; here are just a few:I did not give them a 1 because of the breakfast service.Check in was supposed to be at 3:00 p.m.; but, we did not get to check in as the suite was not cleaned yet because they were severely understaffed that day and the hotel was fully booked. We waited in a closed dining room area and at about 4:25 p.m., we were called up because the suite was allegedly cleaned and ready.I booked a two queen suite telephonically with the staff and was given a king suite.I immediately went back down to the front desk and was told that the 2nd bed was in a pull-out couch in the room.I was staying for my birthday and this was unacceptable. However, being that the hotel was booked, the only option would have been to ruin all our other plans by going home.There were no sheets, bedding or pillows for the pull-out sofa bed so AGAIN we had to wait on housekeeping.Then, I had purposely booked the suite with the bathtub that had jets so I could relax. I went into the bathroom to take a relaxing, hot bath. The tub had been decorated nicely with rolled up wash clothes and soap, etc.; however, the tub had chunked dirt and a previous guests hair in it. Not only was this disgusting; but, it was even more unacceptable given the cleanliness requirements during the COVID-19 pandemic.I have enjoyed Hiltons and Hampton Inns professionalism and clean standards in the past, at several of their other hotels and this was my first (and last) time staying at this Moreno Valley, California location.When I contacted the hotel manager about the tub, I was told that housekeeping was not there and they would not return until 8:00 a.m. and would go straight to my suite (number 430) as soon as they arrived. The hotel manager offered me a complimentary late check out for the inconvenience. My husband and I were concerned about the cleanliness of the entire suite. I took pictures of the bathtubs dirt, chunks and hair and went down and showed them to the hotel manager who took about $60 off of the suite rate. I was polite and reasonable. She was completely unprofessional. This was awful. I am NOT one to complain or write a negative review. However, this review is necessary.
Staff didnt greet us, no name tags on anyone, no offer of help. Check in time is 3pm and the room wasnt ready, just an excuse of we dont have enough housekeeping staff And this is a Hilton hotel? Plus what we think was the manager was berating a guest after she was verbally assaulted by two other guests. We turned an walked out during all of this exchange.Absolutely disgusted with Hilton for allowing this behavior from their staff. Dont stay here!
Super friendly staff, people here are nice and outgoing. The people cleaning your room or serving your to go breakfast are super nice and accommodating. You might need to keep an eye on your vehicle at times but thats totally out of anyones reach.. love this place been here for a month with no problems
Super friendly staff , took care of the family including the pup .
Spotlessly clean, spacious room, comfortable bed, great breakfast, friendly staff. We had a great stay. Highly recommend.
I will stay here again, very nice hotel
Positive: Nothing!!! Worst and stinky hotel I ever stayed. Negative: The pillows and Mattress were so stinky I couldnt sleep all night it is unacceptable specially during this pandemic.
This is a great hotel. Excellent value, with a great location and great staff. Plenty of parking and very quiet and spacious rooms. Cant ask for anything more. I would definitely stay there again.
The room said it was cleaned, but there was still some things left over from the occupants before us. There was a pepto bismal still left in a chair. There was an Earbud left on a countertop and remnants of weed on the box spring. The complimentary breakfast was great. I think its the best one Ive had in a long time. They had sausage, egg and bagel sandwiches, along with the normal continental breakfast goodies.
It was nice here I loved the room the customer service was on point but the laundry room was really nasty and needed attention none of the cleaning women acknowledged. But you will love it here.
Large room....beautiful location. Lots of Diamond parking spots!!
The front desk staff was absolutely wonderful I greatly appreciate all the effort the room was everything you could expect and More. I was fortunate enough to be upgraded to a suite due to my HHonors membership and which I found a beautiful 1-bedroom well-appointed suites with multiple shower heads that would not be a in room bathroom Suite completes with Spa the bed and sheets 4 well above par. I would greatly recommend this hotel to anyone wanting to get away for the weekend. Is addition its supremely located with shops all within walking distance if need be.
Contactless check in process by using Hilton app. I didnt even need to talk to front desk for key since I used the hilton app for keyless entry. Room was very clean.
Positive: The attention to detail and professionalism making you feel like you are away from home. Negative: No, everything was just fine.
Perfect for my family of 5! I moved from Moreno Valley 19 years ago and boy has this place grown.We stayed here for 3 days to attend my fathers birthday party. This hotel was perfectly placed. We were surrounded by restaurants, the mall, entertainment and there was even a hospital very close by. We rarely had to drive anywhere. When we arrived a young gentleman named Gregg checked us in. He was such a nice guy and very accommodating. That set the tone for us and our amazing weekend stay. The morning breakfast was wonderful. We utilize the gym everyday and it was amazing. We definitely will start visiting Moreno Valley more often and my family will be saying at this Hilton every time. Kudos to the management and staff.
Staff very welcoming and acknowledge that I am an Honors member. got our room quickly and clean when we asked for 1st floor even though they were very booked. thank you.
Very clean hotel. Friendly staff throughout!! I will definitely use this hotel again in the future.
Room was a good size and in good condition, as well as clean. Good sized bathroom and shower, which were also in good condition and clean. Bed was comfortable enough, although the pillows were very flimsy (which is always a matter of preference). Breakfast was okay. Nothing exceptional, but the food area was kept clean and well stocked. I would recommend this place for the price.
If I could put 0 stars. Worst hotel and staff I have ever been with. Remember to always check your door that it’s locked since these doors don’t close all the way without force. Hotel isnt responsible for items stolen out of rooms in their own building as there are no cameras on the floors. Go elsewhere as they do not care about their guests
Beautiful facility. Seems quite new. All staff was very friendly. Large and clean breakfast area. Breakfast was always well prepared. Rooms were large and clean with no foul odors. Bathrooms had very nice and all functioning fixtures. Would definitely stay here again. Very close proximity to March ARB and shopping/dining.
Breakfast was not good. Everything else was great. They think a prepackaged egg, cheese, bacon, and yellow food dye vegetable oil butter substitute product, thinly smeared on a stale bagel half, put into a warmer, is a hot breakfast. The rooms were great. The staff was very frendly. If they would have a better hot breakfast course they would be 5 stars.
The room was just okay. The bed wasnt comfortable at all. We liked the size of the room, on the 4th floor. TV could have been a little larger, considering the size of the bed. Overall, okay.We went to the pool, and the key didnt work. There was a couple there and he told us he hopped the fence, they werent staying there. I give them 3 out of 5.
Staff refused to reimburse $3 for a dryer that took multiple dry cycles, and there Genral Manger was the only one who could make that acomadation or turn on for additional cycles. , who was unavailable over the weekend. This is the second Hilton we stayed at in two days with the same issue. The staff were aware of the issue with the dryer and think its ok to charge the customer up to $9 for a dryer cycle. I stay at Hilton 2 to 3 months a year and will no longer due to there poor service.
Stayed three days and the staff was nice. I went through a couple of rooms due to a/c/heat malfunctions and allergy issues but the staff was accommodating. The breakfast leaves much to be desired especially if you have food allergies. I only tried to eat it the first morning and gave up the rest of the trip. Very nice gym next door as well.
Such a good experience. Very friendly and accommodating staff. The room came with a TV, mini fridge, microwave, closet, full length mirror and coffee maker. It was also very clean, which is the most important factor for me personally. We checked in around 5pm, went out to dinner and came back to the hotel for dessert. We were able to grab something at their convenience store located behind the desk-- only slightly overpriced and super convenient. They also had a pool, gym and business area, complete with two computers and a printer. The next morning I realized I forgot a brush, and called the receptionist for an extra one, which comes complimentary with your stay. Not only do they provide one in case you forget, but they also brought it very promptly. The breakfast is included with your stay as well. It consisted of eggs, sausage, fruit, yogurt, freshly made waffles and cereal. Overall great stay-- would love to stay again!
Did not give HHonors members complementary water bottles. I have been in probably 40 different Hamptons over the years and never had one not gove a water bottle. They said because of Covid tjey were not doing that anymore. If they are cutting back on bottles, then what else are they cutting back on. Especially when you are paying over $200 a night
I have stayed here many time and really enjoy this hotel. Its on the newer end of Hamptons for the room decor, however the TVs in the rooms are very small/old. they offer something that Ive never had before at a Hampton, they give out 250 bonus points each day you dont have your room cleaned if you are staying more than 3 days.
It was fine, not above average and the staff seems ok with that. Lots of people living or hanging out in the parking lot during all hours of the night. Had to report a homeless man using the hot tub. The hotel management handled it immediately. Im sure its a challenge they deal with frequently.
Location isnt the safest, but there are plenty of dining and shopping options within walking distance. The Ayers next door has a decent bar. The hotel staff is very pleasant and helpful. The beds are comfortable. The fitness center is small, but functional. The room HVAC is annoyingly loud, and makes TV watching impossible when its on. Overall, a very good hotel with only the smallest of minor issues.
This particular location is well situated amongst a plethora of amenities; likely everything and more you may need/want of any type. The hotel is very clean, modern, and well lit with friendly and helpful staff, for the most part. Unfortunately we were given the wrong room despite our reservations and continual checking in with the location; we drove from Grants Pass Oregon and didnt want to arrive to unavailable lodging, as it has happened before regardless of having confirmed reservations. Nevertheless, after consistent arguments and proof of our lodging arrangements they gave us a lager room and added a roll-away bed to it for our daughter. After rearranging the room we were able to fit everything; people, luggage, beds, etc. The breakfast in the morning was fine-presented nicely, something for everyone at all ages, and decent quality. Overall the experience was alright, as was all else associated with the stay. Lastly, it seems things in the area close around 10 mostly; be aware of that because we food it hard to get food when we came into the area around 10 at night.
Best thing about this hotel is the location and the morning front desk young lady. Bad luck scheduling hotel for more than 5 days, always busy over the weekend. Poor housekeeping and breakfast is ok, almost the same every day. Free safe parking lot, good shopping and food around the hotel.
Been visiting this hotel for years through the military and its always a treat to come back. For alot of us it is truly our home away from home. The staff is second to none, the beds are comfy and the pool/hot tub work wonders after a hard day. The staff always greet you with a smile and many friendships have been formed. Highly suggest staying if youre going to be in Moreno for a while or even just a night.
Im actually disappointed. We paid for a higher cost room because we wanted more comfort...instead we got higher cost, deceived for breakfast as they were pre-made sandwiches, stuffy smelling, and essentially no real amenities.... Im sad about it.
Staff are friendly and efficient, though they could have more people available. The rooms are clean. Bathroom is nice. The bed was not that comfortable. 2 weeks ago I stayed in a hotel 200 yd away from this one, the Ayres Hotel and Spa. The cost was the same the rooms much bigger and the beds much more comfortable. The staff were also great. For the same price the Aryes is far superior. Although this hotel is nice for lazy people like me. They serve breakfast until 10 instead of 9.
Great experience while attending a graduation weekend. The room was 4-star clean. Quiet location. Pretty nice free breakfast included. EV charging available.
Very nice customer service very clean room as well as we loved the bed it was so comfy pet friendly we enjoyed our stay Def one of my first choices
I call this hotel “The Haunted Hampton.” Although the hotel is fairly new and in a convenient location, the condition could be better. The first room given to us was not to par. The bathroom door was damaged and the light connecting to the switch did not work. The remote was very dirty. It looked like dried up ketchup smeared all over the back of the remote. I just had a “weird feeling” in that room so I asked to get another room. As we packed up to transfer room, our shopping bag that was laid in the middle of the bed dropped to the floor without anyone near it. While I was holding the door open in the new room (a few rooms down) for my boyfriend to transfer all our things, the door kept clunking and lights on the sensor kept flickering as if someone had put their room key in the slot to open the door.We were supposed to stay there fOr 2 nights but asked to cancel the 2nd night. Breakfast in the morning was typical and decent.
Stayed here for work. Easy commute to Riverside if necessary. It is situated close to pretty much everything you could need. I had a king room and it had a chair. The mattress was well used and squeaked and creaked when you got in the bed and/or moved around. I didn’t complain or request a change of mattress or room so that’s on me. The bed was a 2 out of 5, because if you didn’t move in bed it was fine. The 4 Stars was for the staff and the location.
I use Hampton Ians often on business and vacations. This location however is terrible. I stayed the whole week and on two separate days found a roach walking in the bathroom. Also on the first floor where guests go to get ice right next to the ice machine is a room mean use to congregate. You have to step over 15-20 pairs of shoes to get to the ice machine. The entire area smells of incents and when you look in the room there are dirty carpets on the floor and fruit scattered all over the place. Main reason I booked my next two weeks stay elsewhere.
A nice Hampton Inn. Rooms were nice and spacious. Located across the street from the legendary Moreno Valley Mall and just a hop, skip and a jump from the freeway. Breakfast is complimentary - go wild and cook your own waffles, try one of the over-cheesy omelettes, sausage, oatmeal and variety of fruits, cereals and your choice of orange or apple juice. Plenty of coffee too!You wont feel like youre in the Hamptons, but for good service, large rooms, free breakfast, ample parking and everything you need to lay your weary head down for the night, this place does the trick.Used my Hilton points during my stay and that was super easy.
Room is very clean and spacious. Staff friendly and helpful. WIFI fast and stable. Workout room is large and well equipped. Breakfast buffet is typical of Hamptons.
Basic standard Hampton Inn. The breakfast was better than the normal Hampton Inn breakfast period friendly staff clean rooms and Lobby. Elevator is kind of slow and my room which was 407 the tub the unclog desperately besides that it was a good visit. Would definitely stay here again if Im in the area
Room was nice, with easy access to parking lot so unloading/loading car was easy. Bathroom was really big and the shower was wonderfully large with a tall showerhead and great water pressure. Bed was rather firm though, and the curtains didnt close all the way so a lot of light came through, even with my hair clip trying to pin it shut. Breakfast was really good, with lots of variety, though I wish theyd had scrambled eggs in the hot foods (was just meat patties & sausages). They could also use a 2nd toaster - there was quite a line for it at one point.
We had no issues during our stay (it was lovely and accomodating); however, I forgot a sentimental item in my room when I checked out! I called within a couple of days and was told they had the item and was told they would hold it until it could be picked up in the managers safe or office. I left my phone number to attach to it! Then COVID hit! Obviously I couldn’t get out there! I finally had a chance to get it in 07/20 and was told that yes, they did have it and yes it had a phone number attached to it, but since nobody claimed it during COVID, they donated it. They didn’t even call the phone number attached to it to confirm.Disappointed to say the least.I guess I can understand, but their incompetence infuriates me!
Friendly staff and right next to restaurants and mall. Convenient. Not the newest beds, and furniture, but- youre in California. Breakfast includes eggs, waffles, typical continental stuff. Would recommend vs hotel across the street
Very friendly and helpful staff. Conveniently located off US 60. Lots of dining and shopping nearby. Comfortable and clean room. Didnt give 5 stars due to AC not working properly and hot tub not working.
Me and my boyfreind stayed here one night for a concert in a standard king sized bed which was very comfty and we had such a great experince here ! Check in and check out was easy and simple, parking was good . The room was super clean and had a good variety of diffrent sized towels and had enough for the both of us. The wifi was great and fast, unfortunalty I had forgtton some personal travel items and luckily, its like they new we would forget , In the bathroom the had some right out to use such as shampoo and conditoner we ran out of some the first night so the next day I asked for more and they quickly brought me some it was great. The breakfast was good not the greatest but it was free and I cant complain becuase they had a variety of cerarals, yougurt, bagels, waffles, fruit, ect. I loved it I would definatly recommend anyone to stay here!! And the mall is across the street!
Its your typical Hampton, all services are satisfactory. They offer breakfast and have free coffee all day. However its located right next to an Ayres hotel which is better in every way, so its hard to recommend staying here unless the Ayres is full.Edit: Im going to give them 5 stars after my second stay here, because their customer service has been incredible.
Out of the hotels available in Moreno Valley, I would recommend this location as one of the top three pics of overnight stays in the area. I have had to stay at many hotels in the area for business reasons and have chosen to book a room here on occasion since it is one of the cleanest and upscale stays in town. It is also close to a mall and department stores within walking distance. I always love staying here.
On the trip back to Arizona we found ourselves stuck due to tire issues. We found this Hampton, it was affordable and close to tire shops so it was perfect. Breakfast was your standard Hampton breakfast perfect for us. It was clean and quiet. I would recommend!
Thank you to your associate Gregg. Due to last minute change in circumstances, I arrived in Moreno Valley late in the evening wet from the rain and exhausted. Hampton Family Associate Gregg was pleasant and professional. I will be back and appreciate d the hospitality. Please relay my compliments to Hampton Family Associate Gregg.
The location is very much the best reason to stay in the hotel. There is a mall within walking as well as a 24 hour fitness gym. Also the Tilted Kilt is close by so you dont have to take a taxi going home. The hotel room is really nice and the bed is a queen size.
Room was large, clean and comfortable, hotel staff was very friendly. However, there were clearly individuals doing hard drugs in the pool area in the evenings that apparently management was alright with...
Positive: cleanliness!! Negative: breakfast is scheduled until 9:30 however at 8:50 the main dishes were empty
One of the best hotel experiences Ive had in a while. The room was great, staff was friendly and helpful, location is great (right next to a mall). Really enjoyed my stay at this hotel and would definitely recommend it.
Poor service for veterans. Manager Jeannine Blue is about $ and not customer loyalty to HH Mbrs (even if Gold lvl) nor realizes how much business March ARB gives this Hampton Inn. Less than a wk after Veterans day, she chooses to charge service mbrs despite 33hrs advance notification of cancellation due to change in military orders. However, they had no problem re-booking, she admitted they were at over 90% full...so shes about maximizing profits, & double-tapping if psble.Ayres Hotel & Spa across the parking and VASTLY better; more perks & better customer service.
I choose to stay at this hotel due to it being close to the NOS Events Center where I attended Escape. I was very pleased with each and every aspect of this hotel. Very clean, efficient, presentable, and best of all comfortable. I highly suggest this hotel for anyone attending an event at NOS events center. I will surely be re-attending for Countdown NYE 2K15.
Nice newer hotel near shopping and restaurants. the staff was friendly and the complementary breakfast was way better than expected, it included waffles, fruits, eggs, sausage, juice, and coffee. the toilet did run all night, which was rather annoying, and the remote for the tv did not work.
Ths Hamton Inn is a newer addition to Moreno Valley that is conveniently located close to the fwy and inside of a large shopping center. There are plenty of dining options within walking distance and a Costco directly behind the hotel. It was very clean and the staff was very helpful and friendly. It has all of the amenities that you will find in your nicer hotels. The complimentary buffet was surprisingly goos and consisted of more than pastries and coffe. They had a waffle station, smoothies, cold and hot cereal and delicious fresh fruit. It will certainly be a regular stop when visiting friends.
Very disappointing stay due to lack of following CDC and California recommendations to stop the spread of COVID-19. I will not stay at this property in the future.
Comfy and cozy room very clean. I recommended to stay its very kind stuff and helpful 👌
The front desk attendants were friendly. We stayed in room 317 and it was.in perfect conditions. The beds were sooooo comfortable and the room was very clean. Lots of shopping and restaurants within walking distance.
This hotel is clean and beds are comfortable. The staff was friendly and helpful. Would stay here again
Weve been assigned and staying in this hotel almost every month since they opened! very nice hotel ni doubt but how can a 4 star hotel without a security or at least a surveillance cameras in parking areas?Oct 16, 2016 my car was broken in and taken all my staff ! I was tthankful to the front desk for calling a dispatch officer and saying that she is sorry that it happened to me... and shell let the Manager know... and thats it I never hear from them until today!. And sad to say that I just learned from my fellow 2 Reservists that it happens to them too last July . And been digging for more inquiries heard one fellow car was broken in last March and that its been going on.... I was surprised that the Hotel management did nothing at all!
Great staff, excelled breakfast, and amazing service. I had an outstanding stay here, and if necessary I will book with them again.
I have so many good things to say about the Hampton Inn chain, and this property in particular. I selected this location because it is centrally located to all things that are good... at least all things I needed to be close to.The girls working the front desk were so friendly and inviting, they really made me feel welcome. My king bed was so plush and snugly, I just wanted to snuggle wuggle in it all morning, but I knew it wouldnt be long before those other hella ratchet guests be using up all that batter for those freshly made Belgian waffles, and I get mine!Actually, I made and devoured two plate sized waffles, one with syrup and the other with a mound of whipped cream, sadly, the canister ran dry before I could recreate Mt Matterhorn.The hot tub/pool area is open until 10pm... and later if you crouch down and dont splash around. It provided a great place to soak and Yelp while a jet stream worked out the tension in my back.And just because I was in dripping wet shorts, I decided to use the exercise room. Grabbing the heaviest dumbbell set, I pounded out a few hundred presses on the bench. Well, maybe not that many, but only because the bench was a wobbling. I also pinched my finger under the 50lb weights when I tried to re-rack them. OUCH!The toilets flush like a jet engine. There was definitely no child left behind after dropping those kids off at the pool.And the best part... it was all free, gratis, complimentary, el free-o ! :)
I went to this location and requested to speak with the manager regarding an event I was planning. The manager refused to speak with me.......as I heard her commenting from her office and laughing smugly. The lady at the front desk was very kind and she was attempting to cover your her managers lack of hospitality professionalism. I am a member of Hilton Honors and am very disappointment by the lack of service I recieved at this location. This manager should be considered for additional training classes or maybe another position.
Nice place, excellent service. Highly recommend.
Great place ! The employees at the front desk are very helpful, accommodating, and friendly. They answered all our questions and provided recommendations for local place to go. The rooms and hotel are very clean.
This place was awesome by far the best hotel experience I have had in long time. Made me feel like home with all the staff, Amanda went out of her way to help out and make sure we had everything needed!
The continental breakfasts here are extremely good! The eggs are fresh. Fresh pressed juices and smoothies! Waffles, sausage, and fresh fruit not covered in wax!
Staff are always friendly and eager to help out. Rooms are clean and the breakfast is perfect to start a work day. Thanks to all the staff and see you in April.
Absolute great experience. The front desk was very accomodatibg and friendly; the room and bathroom was luxurious; the price for military was very low. I could not have been happier.
It was nice from the outside I was only there for a meeting nothing big so I dont know what the rooms look like or anything else the girl at the front desk was really nice wanted to see if she could help me parking is great its just hidden away in Moreno Valley
Excellent location and newer hotel. Rooms are big, beds are comfortable, and decent free breakfast. Only gripe is room AC is too noisy.
Great location. Close to mall, lots of food with in walking distance. Costco very close to get cheap gas if you are a member. 10 minutes from UCR. Also has free breakfast.
I was not very impressed with the Hampton Inn in Moreno Valley. Compared to other places Ive stayed in the same area The Hampton needs to step up its game.Pros:Close to shopping and dining. Some within walking distance.In my opinion the area the Inn is located is a very nice part of town.Staff was pleasant.Cons:Complementary WiFi costs $4.95 a day.Television was glitched out. Front desk told me to jiggle all the cords and that unplugging and plugging the TV back in usually fixes it. Implying that this was a common problem.None of the clocks in the room had been sprung ahead for daylight savings.Pubic hairs in the shower.Most of the complimentary Breakfast was horrible.Ill admit that these might seem like small or petty complaints, but for the $500 + I paid for 4 rooms I mistakenly assumed I was paying for a higher quality of service. At least a pubic hair free shower. If I wanted those kinds of freebies I would have paid a lot less money and stayed at a Motel 6.
Convenient location. Clean rooms and common areas. Lots of options for the complimentary breakfast. Free parking. Helpful and friendly front desk team.
Got a room to watch the superbowl, great hotel, extremely clean, even better staff! Free breakfast in da mornin.. highly recommended. Very close to the mall & many different restaurants.
Was only there for a meeting in one of the conference rooms. But what little interaction I had with the staff was positive. Very nice looking place, great amenities.
Everything was great. Love being at such a convenient location. The only problem I had was the AC unit was real noisy. Didnt ask anyone to look at it though, so in sure it could have been fixed.
I stayed at the Hampton Inn in Riverside with my family on September 21, 2013. My sister was accepted to UC Riverside and their move in day was on the following day. We checked into the hotel around 9 pm and were greeted by an employee named Vilma and expected to have a good stay. However that was not the case at all. My sister, her friend and I decided to explore the hotel (being that we were guests at this terrible place, we assumed that we were allowed access to the guest amenities) After grabbing the last few items from our car we decided to check out the 24 hr fitness center. Since we were GUESTS at this hotel we used our KEY to get back inside the hotel through one of the back entrances with the KEY that was assigned to us. We easily entered the building and as we walked towards the gym we overheard the employees Vilma and Jonathan freaking out about how we got into the hotel. Assuming they were talking about someone else I casually walked to the elevator to drop off the rest of the items from the car. I entered the elevator and pressed the button for the fourth floor. Out of nowhere I heard Jonathan yelling to please hold the elevator which I kindly did. He exited on the third floor and I proceeded to the 4th floor as soon as I got off the elevator to my surprise there was Jonathan as if he was waiting for me to get off the elevator to make sure I was guest there or something. Thinking nothing of it I returned to the gym where my sister and her friend were waiting for me. Literally 5 minutes later security rushed into the gym and began interrogating us asking us why were there, how did we get in, if we had a key Why?! Cause we were people of color? Brown people cannot work out? The security officer was very apologetic after we showed him our room key and explained to us that he only came in because the employees on duty VILMA and JONATHAN were in fact profiling us, this was extremely unprofessional and offensive. We did not know that racism was still alive and thriving in this companies policy and will never return to this hotel or any other Hampton inn at that. Stay away! and spend the extra money on an actual friendly and customer service oriented hotel.P.S maybe if Vilma and Jonathan were not failures at life and actually went to college they would not have to take out their anger of their miserable jobs to the guests.
Great hotel in a shopping complex setting with lots of places to eat nearby and a free hot breakfast every morning. Rooms were comfortable and quiet.
Great hotel. Staff was very friendly room was very clean and comfortable
Best staff, very friendly and helpful. The girls at the front desk are very knowledgeable, and go above and beyond. Great job with this location Hampton
I arrived late and the staff was very quick, friendly, and helpful. Room was big and properly kept. Bery nice.
The hotel is very nice, clean, well located; but the best of this hotel is their staff, they are EXCELLENT.They made me feel at home, away from home.Excelsius service.Highly recomend.Thanks,JPAragon
Very good stay, Rooms are very clean and well furnished. Wifi reception was strong. They also had a small convinience store.
Positive: Clean and friendly Negative: I enjoyed everything.
I was very impressed with the warm hospitality. There was coffee with flavored creamers in the foyer and flavored water at the front desk, what a nice sentiment for incoming guest.
Whenever I am in Moreno Valley/east Riverside, I always stay at this Hampton. Great service, great rooms, great breakfast, easy access to freeways, staff is wonderful, easy parking, and a shopping mall is close by.
Great breakfast very fresh and clean.close to mall and other restaurants and grocery storesPool is on small side but nice clean jacuzzi
Poor customer service! They dont offer Honors service! Nasty rooms! I will not recommend this hotel!
Great facility. Room was nice. Very convenient location across the street from the mall and in the middle of the shopping area.
Check in process was easy, plenty of parking right out front, clean rooms, complementary breakfast is always awesome. Definitely recommend.
I will give a review once I really check the site fully. Being fair its 3 stars to start. Give them the benefit of doubt
Room was nice. Continental breakfast was simple but good. Staff was pleasant.
Love Hampron Inns. Never had a bad stay at these hotels.
Very limited breakfast options and room servicing didnt happen everyday.
Staying at the Hampton Inn was so sweet I love it there I couldnt find a more awesome place to spend time out
Great place to stay. Front desk girls are amazing. Great customer service. Rooms are very clean.
Located close to shopping and entertainment options, this clean and modern Hampton Inn was a great choice for our weekend stay in town and Id gladly stay there again.
Staff was very friendly and room was clean! Couldnt be happier so far!
I called to inquire public information on hotel such as how old is hotel, coparate or not , the night audit girl with accent refused to answer general information. She is probably hiding something they behave like a criminal.
Good rooms and friendly people, everything looks clean and your close to the mall and many other shops
A nice stop over on my journey.
The room I stayed in was clean and had all the amenities you would need. I had a king size bed and a couch with a pull out.
Positive: Cleanliness and service was great. Negative: No
Very helpful staff. For some reason my key would not let me into my room around midnight and the woman at reception was very eager to help.
The rooms were clean, every thing you expect out of a business type hotel was present. I would stay again.
Rooms were nice and spacious. Bathrooms were very spacious as well as the shower. Shower head was awesome!
Overall, clean room and respondent staff. The hotel is newer and up to date. Close to local restaurants and food.
Great rooms and all new location. Staff was very friendly. Ac is a little loud
Clean and tidy rooms, great desk service, and an aweaome breakfast bar. Top notch for the star rating.
Very easy to find location, close to many local amenities such as restaurants and bars. Friendly staff and decent gym equipment.
AC heater in room emits bad smells. Good location but this hotel needs full renovations.
Rooms were great and comfortable and also came with a fridge and a microwave that was super convenient.
Breakfast is wonderful! Staff very pleasant. Nice places to eat in the area.
Clean rooms with free parking and complementary breakfast in the mornings. Part of the Hilton franchise. You can book with HH points.
Clean rooms, noisy AC, carpets need to be replaced.
The location is great it is right next to the moreno valley mall the rooms are nice and enjoyable Service is alright they just need to hurry it up a bit
Place was very clean and the staff was courteous and polite. They made you feel very welcome
Best Place to stay for families staying in the Riverside area. Great Trampoline Park nearby for kids.
Hotel is nice but the cleanliness is not up to normal Hampton Inn standards.
I went to the Hampton for a professional event for my company and I was very satisfied with the cleanliness of the hotel, the service, and the friendly staff.
We were attended nicely since first sec we appeared. It was nice, clean, and quite. Nice resting.
Everything was as good as your usual hotel, but wifi was very spotty and breakfast was not as good compared to other hotels.
Very nice hotel and employees have great customer service
Its so small and completely overrated. For being a high end hotel it was a disappointment
Very friendly staff. They upgraded my room without being asked.
Awesome service.breakfast host kind and curious. Very good breakfast
I was just delivering pizzas there for dominos. but the rooms looked very nice
Clean rooms, conveniently located, friendly staff and nice breakfast spread.
No complaints!!! Thank you
Staff is never at the desk at night, building isn’t very secure (dude was passed out on the stairs), slow elevator, dirty throughout...
Pool was dirty and has no room service
Nice central location in Morino Valley. Typical Hilton clean and comfortable.
Nice hotel with a lot of food around it such as Costco. Great breakfast area
Everything was great. The elevators could be faster though. Breakfast was good.
Beautiful hotel and clean but needs better security and lighting
Had a meeting here. Staff was very friendly and helpful, and the meeting spacege was well setup and clean.
Great hotel just the pool side area needs the palm trees around to be cleaned up
Good location. Lots of restaurants and a mall in walking distance. Clean hotel. Small pool.
Customer Service was great. Very Nice, Clean,Quiet , Breakfast was nice...
Love Hamptons- always same high quality and standards. Clean and comfortable
Very nice place, good rooms, great breakfast.
Courteous service, clean rooms, and staff that go above and beyond. Loved it.
Clean, large room. Nice staff. Very accommodating.
Too noisy, and its not relaxing here. And there was a mild earth quake in the middle of the night.
Loud guests on same floor. Stomping on floor, slamming door, talking loudly at 10:30 pm.
Great looking place. Clean and the workers there were very friendly and helpful.
Best authentic Mexican food!!great customer service. Real Encillada sauce!!
Nice and clean rooms, price are a bit higher
Great hotel, good location. Staff is always nice!
Very nice family hotel
Great Nice Clean hotel with immaculate rooms.
Very good hotel with many amenities in excellent location.
Room was clean, breakfast was ok, nothing off the charts but decent
Very nice hotel for home away from home, we are here and its very relaxing.
Nice rooms and pretty decent breakfast in the morning.
Very comfortable beds, clean rooms, great coffee
Always good breakfast and nice people working as part of the staff.
Wasnt there for a stay. Was not greeted by front desk staff, but didnt care much for to the fact of me being there for a meeting.
It was pretty clean. Bar area was nice a cozy
Great, clean hotel with friendly customer service
Great hotel. Ive stayed here many times for work travel
Its was great.. loved thier beds.. really comfertable.
Enjoyed my stay!
Worst customer service! Noisy! Never recognize Honors!
Really nice rooms good and speedy services
Nice facilities and good staff. Cucumber water was great.
Very nice!
The only Hilton hotel in Moreno Valley and not the most helpful staff. I cant honestly recommend this location.
Nice place to stay ok gym decent breakfast
Wonderful, clean and cozy hotel to stay for a long haul
This is always a clean quiet place. The location is convenient, the rates are great.
No better place to stay!! Hands down everyone that works here really cares about you. Hard place to find. Stay here if you can.
Very comfortable bed, clean and modern. Close to freeway, in Moreno Valley
New hotel, nice rooms and friendly staff
4.3 (199 comments)
Review №1
2022-05-17We had a very nice stay here. The room was spotless,spacious and great beds. Its close to just about any kind of food place you would want to eat. Within a few minutes drive. An they also actually had a good breakfast. I will definitely be booking with Hampton Inn & Suites.
Review №2
2022-06-03Good time here , I wish the digital key worked better at the side entrances and the pool but hopefully that will be fixed. The breakfast here was exceptional I enjoyed my feast. The cinnamon waffles and veggie omlet sealed it perfectly. I wish they did offer more options though as always. The rooms were good but kind of thin walls. Only complaint was the coffee not being available 24/7, low water pressure, fridge not cold enough and no one answers the lobby phone during the night
Review №3
2022-07-08The customer service from the staff was amazing! The pillows were a different story. They were flat and and have seen better days Im sure. We had to double them over for volume. The entryway had both of the bulbs burnt out so our room was dim. The coffee maker still had creamer powder on it from the previous guest so I dont know how thorough the cleaning was.
Review №4
2022-03-07Positive: The hotel staff were very polite and helpful. The hot breakfast was delicious and the pool was heated! Very good location with all types of restaurants within walking distance. Negative: No.
Review №5
2022-02-26I stay at Hilton properties a lot and I am Hilton Diamond member.I did not have a good overall experience at this property and in my opinion this place barely deserves a three star.Im not sure if this place has always been a Hampton Inn or used to be a Hilton garden Inn at some point. A lot of the furnishings reminded me of Hilton Garden properties...the only difference was they were in poor shape at least in my room.Some of the furniture was made of wood and the finish was cracked and splitting in many different locations in the bathroom as well as in the bedroom area. My shower had hair in it and was not clean.I pulled back the comforter on the second queen bed in the room and there was black hair all over the sheet. I took pictures and included it in my review. Clearly somebody had slept in that bed or something and there was hair all over in it!I used the workout room while I was there and there were decent facilities w cardio & 2 benches there but when I went in the temperature the room it was at least 80°. The thermostat on the wall was blank and not functioning. I asked a staff member in the hallway and he told me the air conditioning had been broken there for days & he was not sure when someone was coming to fix it. In fairness I went in there again the last day that I was there and there was a smaller wall AC unit that did work so not really sure what was going on there. This Hampton does have dumbbells in the gym and several different choices with regard to cardio equipment which is always a nice amenity.Overall, I would just say that the cleanliness of my room was not good considering somebody had slept in one of the beds and the sheets had not been changed and the wood furnishings in the room were in poor repair. I cant recommend this place and have to say I barely give it three stars.
Review №6
2022-02-05So…we left our daughter’s school ipad In the room. It was kind of hard to see against the dark bed and we missed it. Not only were the staff honest enough to report it, they were totally on speed with getting it shipped back. We have had staff or other people take my wedding ring and other electronics in the past (from other hotels) so this is a positive vote for these guys.Thank you Hilton!
Review №7
2022-01-29The breakfast was great, the room was clean. The bed, hard and not so great. I woke up with lower back pain every morning. Granted we cant all have foam mattresses, but I could literally feel the springs in the bed. Otherwise, location was great too!
Review №8
2022-05-20This is one of the best hotel stays Ive ever had. It’s a little more expensive than others in the area, but it is so worth it. My parents were both injured in an accident and I stayed there 9 days, and they stayed slightly less. The desk girls treated them and me in ways that were not just hospitable but truly caring. Clair is the only one I remember by name, but each one of them working up there was so so kind.Housekeeping went above and beyond in customer service. They told me they weren’t allowed to enter my room because I had an animal, which was fine. They were checking in to make sure I had towels, soap, toilet paper, and overall so kind.The woman working on the continental breakfast most mornings was also so welcoming and kind. She was so quick to respond to anything that needed to be done, even though it looked like she was doing a lot herself! Whatever she is being paid, it’s not enough.Pros:-the staff. Amazing. And they really try to help you out. They fetched me salt packets, dishes, looked around and lent me some scissors, got mail for us, even let me DoorDash a large litter box and kept it behind the desk until arrival-outdoor pool and hot tub-pretty good continental breakfast. Changes each day, but usually eggs and sausage of varying types. Also the standard bagels, waffles, yogurt, juice, etc.-pretty clean, although there was a little pile of trash a guest left in the stairwell for a few days tucked behind a door-they gave me a weekly rate that brought down the price substantially and said no penalty for canceling early-the suite is just an average size, but the studio is HUGE. Get one if you can if you’ll be there a while.-right across the street from the mall, basically in an Aldi parking lot, close to lots of food-little on-site snack shopCons:-blackout curtains didn’t overlap so a little light was always shining in-pillows kinda flimsyOverall I cannot recommend this place enough.
Review №9
2022-06-28Filthy, as soon as we arrived we noticed the trash cans overflowing with garbage, this happen during our entire stay of four days. The swimming pool area is disgusting and the concrete in the immediate area dirty. The complimentary breakfast is mediocre at best. I got stuck in the elevator and when I called the front desk from my cell phone, the lady answering the phone did not feel my anguish her answer was “ok, we are aware of it.” She did not show any compassion or at least a “I am sorry, please remain calm that we are already working on it.” There is a hotel across the street that seems a lot cleaner and nicer.
Review №10
2022-02-17The room was very clean & quite . The lady that check me in was rude . The man was very nice he went above and beyond to help me . The breakfast was great just the tables were dirty and she need help wiping down counters. She even dropped a pan full of food from oven almost burning her self . This is the 2 time staying there . But I will come back to see if they improve.