Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (81)
Worst customer service I have received in long time. I called about travel restrictions and spoke with agent Lidia, and she rudely told me that they have no information on that topic (even in US, the country they practice their so to speak business). Again, if you do not have that information available, you can kindly say so, but not with an attitude like she did.So rude and unprofessional.
I personally have not purchased a ticket for my self, but I have ordered many tickets for my family members and we have been using this agency for many years. They are the best out their. They will contact you with any changes. They always put us clients first witch is a +. May God bless them with their work. I recommend this agency.
Gabriel Travel is a Fantastic travel agent to plan a trip & arrange all tickets for business or leisure. Perfect service, best deals and easy communication. Many thanks for your excellent continuing assistance.
We have worked with Gabriel Travel for 10 years now and have ALWAYS been satisfied with their professionalism, attention to details in our requests, ability to make our trips memorable and comfortable. They helped us plan and book our numerous trips to Israel, Turkey, Italy and most recently Cancun, Mexico. Weve used their services in group tours, as well as private vacations/cruises and plan on continuing our bookings with them in the future! Thank you Andrey and all your wonderful staff at Gabriel Travel!
June 10, 2016I am following up with some improvement of the service after our complaints to BBB, The owner Andrey Malko took this case under his control. Called me personally. Turned out to be a very nice gentleman. My international tickets were exchanged for $400 each which is an exchange fee and no additional charges. Andrey also sent vauchers worth $200 for future purchases. I am adding 3 stars because the issue was addressed and handled properly. Company can do a good business but it should improve their work ethics to higher standards and treat better their customers from the beginning.April 10, 2016Bad service. Prices for the services are substantially higher that they normally are.. You cant trust what they say - they hide the truth, play games with you, do not return calls, you constantly end up on their voicemails, specially if you need something urgent.I am in the process of changing my flight tickets, Called them 3 months in advance - Maxim said he is sending request to get an approval or feedback. It is 10 days passed - no answer. My phone calls not are not returned. I left a voicemail with the owner. Have not heard back. I will post an updates on this matter. The worst service I got ever from a travel agency in 25 years.
I know this agency since 2012. Nice and friendly people that do a great work. I would definitely go with this agency again! Thank you, Andrey Malko for organizing amazing trips and taking care of us during those trips! Israel and Egypt tour in 2012 was amazing! Reformation 500 tour in 2017 was a Blessing! Im thankful I was able to be there with you!
I am surprised to see all the negative reviews!! I got all my airline tickets here and everything worked GREAT!! Although when I called, a lady picked up who was a little rude but when I went there and got my tickets through another person he was very nice and respectful. I will for sure get my tickets through here again!
I had a pleasure booking my vacation to mexico with Marian. He was so kind and helpful, listened to everything I had to say and did everything he could to fulfill that. He even called the airlines and gave me an additional $250 discount off my package. Such a great gentleman, I will definitely book through Gabriel Travel and work with Marian again. Marian, thank you!
My friend changed the date on the ticket. The company GABRIEL TRAVEL said it is necessary to pay the fee $450. Then, we had to be urgently and we paid that amount. After that, I conducted its own investigation and found out, that its only worth $ 202. We were shocked when we saw such a big difference. They stripped too much money. I do not recommend this company.I advise you to buy tickets directly from the airlines, because they are much cheaper. GABRIEL TRAVEL Company raises the price too high. A living example of other comrades flew in 2015, it turned out that he bought a ticket from the United States through the company GABRIEL TRAVEL. As a result, the ticket was purchased for $1,290, and the real price it was worth $1189.44. Now, you see a single person company has $ 100.56, and sometimes more, the price difference. This company is a monopolist in Sacramento. If you want to save money, do not contact this agency GABRIEL TRAVEL.
I use Gabriel Travel for 7 years or more. I can say only good stuff about this companies. I dont know why other people saying just bad stuff but i know how hard it is to deal with some airlines. They may change the price in ours not days and there is nothing i can do or travel agent. Before i call Gabriel travel i check price on line and then call my travel agent and they was 95 % cheaper then on line deals. Thank you Gabriel travel.
I DO NOT RECOMMEND THIS PLACE AT ALL.. rude unprofessional stuff ! Only called them to book my international flight because my friend referred me. Anyways...got my tickets booked after going back and forth with calls for 3 days. Then I found out that our names were written wrong !!! Called them back no answer left a message, no answer, txted the agent.. no answer!!!! Paid 4,500 for this flight and now how to deal with airlines my self to fix the problem!!! VERY VERY frustrating !!!!!
I have been using Gabriel Travel agency for a number of years now. I have never been disappointed with their flawless, smooth, professional approach to service, and I am grateful to Benjamin T. for patiently, efficiently and quickly researching the flight options, suitable for my individual needs!
WOULD NOT RECOMMEND THEM.We booked a vacation to Dominica Republic through GABRIEL TRAVEL. The worst service I ever experienced with Gabriel travel. We stayed at RIU Palace Punta Cana during hurricane Maria. Our flight got cancelled two days before flying out and no one bothered notifying us or rescheduling our flight. I had to reschedule my flight back my self and deal with the hotel to extend our stay. Honestly, they dont provide help when we need it. Our transportation service from the hotel to the airport got expired due to the flight changes and Gabriel travel didnt do anything about it until I had to tell them to reschedule.
I am so amazed by the service of the agency. I spent less than 5 minutes to buy fly tickets with Ben today. I got the best deal ever and it was so easy to communicate with the agent. Greatly appreciate it!
I recently booked a trip with Maryan at Gabriel Travel. A few hours before my flight, I ran into some problems at the airport.... I reached out to Maryan who went above and beyond to resolve my problem. He personally got on the phone with the travel agent and cleared everything out. This was a Saturday evening (!), and Maryan took time out of his personal day to provide such exceptional customer service. I will gladly continue to do business with Maryan at Gabriel Travel!
Highly recommend this place. Agents are professional and well trained, the customer service was awesome. My agent was Benjamin (Вениамин) and his help was over any of my expectation. Thank you, Gabriel Travel for delivering a great service to the people.
Very friendly team . Helped me choose best hotels and service, explained all moments about location for best vacations. Always call and send emails in time. Suggest best options. I am very satisfied with Gabriel Travel, will by and order from them else.
Hello. Recomend this company. Excelent service and communication. Travel advisor Valeriy Furduy is always polite and does his bestto find best flight for less money. Very flexible and provides fast support if you need to change flight . This is not first time I choose this agency.Very satisfied with this travel agent.
The WORST travel agency in Sacramento area. Very unprofessional, rude, and out of date people work for them. Never trust their words and voice taped them when purchase packages over the phone. This agency is careless of its customers needs and treats them as trash. This agency provides the worst service ever and ruin your vacation. People please be wise of your choices. Do not deal with Gabriel for your own peacefulness.
Our family again and again is very grateful for the work of Gabriel Travel! Especially would like to thank Lidiya Novik for her attention and understanding the needs of the client always on time. We would like to say that Lidiya is super! We ask for special company bonus for Lidiya Novik for her professional service!
Id give less than 1 star if I could. I called on October 19th seeking assistance on a vacation for my kids and I to take to Hawaii. Here I am 10 days later, never having received the call back I was promised. 1st and last time calling them, for sure. I should have hung up the moment the phone was answered with an annoyed hello? rather than a professional courteous business greeting. Many thumbs down.
Great company, everyone is real nice their ticks are cheap this is my 6 time dealing with them no problem at all. They do the best what they can. But for dose who says they are mess top with your date thats yours fall you need to be more careful what you saying and check the days couple times
Never answer their phone ! Promise to call back, never call back.
Our family want to say Big THANKS to Andrey Malko for all you do!We had the best vacations, hotels and places through Gabriel Travel. God bless you and your team. Highly recommend this agency!
Bought from agent Maksim Nikiforov trip to Mexico.Before that we discussed all details including transportation from airport to hotel round trip.He told us that its not included and needs to pay extra $120.I agreed and he included this amount in total trip price.I paid the full amount he asked and when we came to Mexico the transportation company asked us to pay for trip to hotel.I tried to explain that we already paid for this and its money was included in total amount. fo our trip.The driver said that in their system shows that they not received any money from agency.I called to our agent Maksim Nikiforov and explain whats going on.He refused saying that this is not included in our price which is wasnt true.I told him that he was agreed with us before we made payment that is money will included in total amount.He refused and didnt give us back $120.Please stay away from this liers and find someone else who can treat you well.Thanks.
Last year I won a prize from Gabriel Travel on Ukrainian Fair in Sacramento, and this year I used the opportunity to travel to Cancun, which was perfectly organized by @Gabriel Travel.5* hotel was beautiful, with a separate sandy beach and wonderful sea view. Food, mmm food deserves a separate comment, five restaurants with different variety of food which is changing every day - made every visit to the restaurant a desirable adventure.The entire trip was planned very well, departure from SFO and then a pre-ordered taxi which brought me straight to the hotel. Airlines and travel time were just great, no delays, all comfortable and very timely.Thank you Gabriel Travel for such a wonderful trip!
Ive been using their services for years and have always been pleased with prices and customer service, referred my friends and have also nothing but good & positive experience. As long as you are clear of what you want and shop around, youll see that their rates are very compatible. Will continue working with this company without hesitation.
Not returning a phone call.Thats happened a couple months ago. I schedule an appointment with agent and I met him. He took all information and promised to call me back with a deal, its never happened.
Happy with Gabriel Travel, my honeymoon was terrific in Jamaica & then a family vacation in Cancun. Very satisfied with how Marian helped us out with booking our trips. Thank you!!!
I am verty satisfied with my trip to Isreal and Jordan .From the start everything was very easy and very organized with Gabriel travel .The group that i went with was very nice .And the guide Alenya and the driver was very professional and great and very informative.
Great safety and service! Extremely impressed made some superb memories with my companions.
It is very hard to find a travel agent to LISTENS to you and your needs.I found one in Gabriel Travel several years ago and every transaction with him is smooth with very competitive price attached to it.thank you!
I am and my family,our BIG family, brothers,sisters ,parents,friends traveling by GABRIEL TRAVEL since 2011 and We never have any problem.WILL working with you in the future!!!!Thank you !!! You made best service for us!! I HOPE WE WORK SOON!!
So upon recommendation from my friend I called Gabriel travel to help me with my trip to Canada before going to the agency I called and spoke to an agent there to ask if they could assist me with my trip to which she replied absolutely once I entered the agency I was not greeted by any of the five employees working there and once I was finally acknowledged the gentleman told me they only handle International flights to my knowledge Canada is not a domestic flight number one and number two when I told him that I had called and spoke to Elena about booking and she told me that I could book he then spoke to her in his native tongue and then she replied back to him and as well didnt acknowledge me although I was now very leery about booking with them I still waited after a few minutes of uncomfortable silence I let them know that I would come back and promptly left the building word to the wise if you are not booking a European flight do not bother going to Gabriel travel they have no interested in doing business with you
Great customer service, Elena was very helpful, patient and knowledgeable, offered great rates, definitely will be using Gabriel travel in the future.
Very rude people except Artiom.
Awesome service, excellent rates. Weve purchased multiple packages, flights, hotels from this agency. A+++++
I really appreciate the great performance in service travel advisor Lida Novik . Very friendly and knowledgeable .
They dont even greet customers anymore and dont pay attention when someone comes in, if you call they can put on long hold and even hang up, ridiculous.
Very bad attitude the guy in the front desk right-hand side he has a very very bad attitude and he was really rude he asked us what do you have, we told him we’re looking to book a flight ticket and he said No we can’t offer any flight !!!! Why he said that omg.
I would like to thank Valeriy Furduy for his knowledge and professional work. I will definitely recommend him to my clients and to my friends and family.Thank you Valeriy.
Rude staff... relationship towards customers is unprofessional....never return calls.... always have some problems with airlines when flying through them....
I have been using their services for many years and so far have not been problems.
Awesome agency ! I worked with these wonderful blessed people since 2014 . Thank you, May God bless you
Do not return calls. Called so many times always referred to this one particular person who is either never in the office, or in the office, but does not answer the call. Very unprofessional.
Poor customer service. i have been buying tickets through this company for 3 years now. never had a pleasant experience. rude sometimes even( girl that worked there).
Very helpful staff.
Great place to start your travel plans.
This place is a fraud, rip off and the worst customer service, buy you tickets online.
Do not return calls. Called so many times keep telling me will call back shortly and never call back.
Very friendly atmosphere really good rates
Great service
Best prices! Thank you very much
Good guys, very helpful!
It is better to deal with airlines directly
Very helpful travel agency.
Best travel agents anywhere!
Friendly and quick service 👍
The best axperience
If you have nowhere to put your money, then you have come to the right place! We booked air tickets through this company. We had to reschedule or cancel the flight. It was not possible to get through to the employees, to finish writing. They kicked us back in full, with empty promises, rudeness.
I contacted this company several times through Marian and was very pleased with the service. And at the beginning of the pandemic, tickets for Germany were bought from me and Andrey Malko and Maryan helped me to return the money for unused tickets. Thank you.
For the first time in my life I am writing a review because what I had to go through thanks to Gabriel Tavel is impossible to keep silent. I flew with my three children to Russia in July 21. To begin with, every time when checking in for a flight, the employees looked at me in bewilderment, since there was no information about us in the system and each time we had to transfer it, we had to enter it again. But the worst thing happened when it turned out, on the flight back to America, that one of my children was on another connecting flight, three hours earlier. There are no words to describe how we had to go through all this, but the child still flew alone (although she was a teenager, upon arrival she was kept in the room for emigrants for two hours and tried to understand how the child was alone). I believe that the amount spent on the flight (6.5 tons of dollars) is not small, but people do not take their work responsibly. I will never contact this company again.For the first time in my life I am writing a review because what I had to go through thanks to Gabriel Tavel is impossible to keep silent. I flew with my three children to Russia in July 21. To begin with, every time when checking in for a flight, the staff looked at me in bewilderment, since there was no information about us in the system and each time we had to transfer it, we had to enter it again. But the worst thing happened when it turned out, on the flight back to America, that one of my children was on another connecting flight, three hours earlier. There are no words to describe how we had to go through all this, but the child still flew alone (although a teenager, upon arrival, she was kept in the room for emigrants for two hours and tried to understand how the child was alone) ... I believe that the amount spent on the flight ($ 6,500 is not cheap, but people do not take their work responsibly. I will never contact this company again.
I strongly advise not to contact this company and employees. Especially with the employee Maxim. Because of his fault I lost $ 900. He does not know how to work for the good of clients. He will do everything to deceive you. He advised me to buy tickets later as it turned out bad airlines, advised not to take insurance for tickets, he did not want to change tickets, said that it was not a problem, then we will change, and then I lost $ 800 for changing tickets. When I bought tickets, he did not give me Any information that I need to have with me from documents about Covid. I talked with other employees, they also do not have professionalism. Better use other companies and you will travel peacefully. I wish you all good luck finding the best companies.
Terrible digging !!! My flight was canceled a month ago, and the company didnt even announce the cancellation, there is no round-the-clock support and it was impossible to contact them! The airline support service said that the wine in this company in which we bought tickets, namely in Gabriel Travel
Thank you Ilya Valuisky, he found tickets for us at the last minute for a very good price. We trust the whole family very much. Thanks
I would like to express my deep gratitude to Maxim Nikiforov, he provided high-quality and quick advice on how to deal with a difficult quarantine situation, helped to transfer all tickets to another carrier, and worked perfectly professionally.
Via Gabriel Travel visited Israel. Everything was great and informative.Great service. Quick solution to emerging issues. Highly recommend
The most horrible company, the main thing is to rob people of money, and then no one picks up the phone
How to make a $ 3700 ticket, please click on the link for 10 dwe piriot, thank you Gabriel travel ... shikarnaea experiences u vas 👎👎👎
This is the worst company with the worst service and attitude towards the clients which I met !!!
We are satisfied with the service
3.8 (81 comments)
Review №1
2022-04-04This is the worst agency that you can ever chose. If you think they will help you and give the best deal you ARE WRONG. They don’t care about you and give you the most expensive deals and they don’t give you enough of information. They don’t give any refund and don’t change your flights if you want to change your flight they charge a lot so if you bought your ticket from them and need to change just go to the airport and change it for free. Today I tried to call them and asked for the covid test I need for my airline because I needed to know what test (pcr or radip antigen) does airline asks. They picked up my call and said they will connect with other person I been waiting for little bit and they hang out on me then I called them again 4 times and they were just hanging out on me. I was at the covid testing place in line and I needed to know that information at that time. Also, this wasn’t just one bad experience with them. When I was buying my ticket person that was selling a ticket was helping another person at the same time. When I was asking him questions he was getting mad. Gabriel Travel has the most unprofessional people working there. They always mean and if you are asking questions about baggage or something else about the ticket you bought they are getting with like what do you ask me this?! ( I had a bad experience not just with one person)
Review №2
2022-06-08Was a good agency before but today I wouldnt call them if Iliya Valuisky wouldnt work there . He is only one guy there you can deal with . Rest of them just unprofessional, rude and lazy ....
Review №3
2022-01-27Worst experience ever! My fight was canceled by airlines. I contacted airlines and they said I am entitled for a 100% refund. But I have to contact the travel agency for that. The day flight was canceled, me and my husband tried to reach Maksim, the agent that booked the flight. We left phone/ email messages, called multiply times. Nobody replied to us by this time. Today is a third day since flight was canceled. The russian speaking lady on the phone said that flight wasnt canceled, then she said that ticket is not refundable. She was rude and unprofessional. Then , when I requested to talk to a Gabriel Travel manager, she said that Maksim is a manager. But he is not in the office. The last conversation with her she said that I am not going to get any refund, and hang up.Unbelievable!! Even though airlines said we entitled for a full refund! By this time Maksim never replied to our emails and phone messages.Dont do any business with gabriel travel. !!
Review №4
2021-04-26Worst customer service. In 3 months that I am dealing with them about my refund for a canceled vacation, I never receive a phone call back from them. Promised many phones calls back from the agent. Never happened. Days pass by until I have to call back and get an update. I am still waiting for my refund. Vacation canceled Jan 18th. Feels like they dont care about customers. As along as they make a sale and make the profit. Nothing on paper can be provided from them about the refund. Paid around 2k for hotel and 1k for flights. I did use the flights. Only promised 600$ back from $2000 I spent. The rest being some sort of hotel fees that I have no clue about. No invoice proof or emails explaining the cancelation fees. Hard to believe. I would like a brake down of all the fees being charged for cancelation.
Review №5
2020-04-27I would give zero stars if I could. Our flights were cancelled by the airline due to COVID-19 and this agency refused to give us a refund. They kept lying that the airlines are not allowing any refunds. I called the airline directly and ended up quickly getting a full refund for the tickets (the airline customer service were surprised to hear that the agency refused to refund). This agency charged an extra $118 per ticket (for their services), which they also refused to refund and the lady on the phone kept lying that they did not charge this, even though my credit card statement said otherwise. Thankfully my bank was able to refund this. They also stopped picking up the phone when I kept calling a few weeks and days in a row to get a refund and they never returned the calls. I was finally able to get a hang of them by calling from another phone number. The lady on the phone spent at least half an hour yelling at me and calling me stupid for asking for a refund on a cancelled flight. Is this any way to treat a customer? My family will never book with them again. Please save yourself the headache and STAY AWAY from this horrible travel agency!!! Most of the positive reviews on here seem fake and written by their own workers.
Review №6
2021-07-13Thank you Ilya Valyisky, purchased tickets from him twice this summer and very happy with the fare prices and service overall! Very knowledgeable, explained to me what would be my best trip options and gave me a few good quotes. Definitely highly recommend!
Review №7
2019-10-02Do not buy tickets from this company. They made an error and blamed it on Delta. The trip for my whole family was cancelled. Nobody bothered to inform us, it was the most horrible experience in my life. After contacting Delta for some explanation of discrepancies made in booking of the flight, they sent me the detailed explanation of the reason why I wasnt able to get to my destination: Thank you so much for contacting us in regards to your recent trip. I recognize your dissatisfaction with the error made with your booking, not receiving any notification and the way things were handled for you. I tried to reach you by phone but was unsuccessful and wanted to respond as quickly as possible.After careful review, your travel was booked by a Travel Agency and it appears on June 6, 2019, the same day they made your reservation, an error was made and they cancelled your return flights. I realize you wouldve preferred to be informed, but because your travel was booked by a Travel Agency and they had control of your reservation we were unable to inform you of the error made. I wish things were handled differently for you and things were fixed before your trip........Thank you Gabriel Travel for screwing me over!
Review №8
2019-12-14Lida did a killer job for our family, time and time again.The ticket prices through her were amazing. The service was there. What she said happened. She always gives positive suggestions to make the overall experience in favor of the client.We are beyond satisfied with all the previous vacations we booked with Lida and are excited on the one we booked yesterday for January.
Review №9
2017-02-08I have used Gabriel travel services on several ocassions. The best price that u can find for hotels and airfare. Furthermore, the customer service is excellent; the travel agents are finding deals fast and its always easy and a pleasure to work with them. I worked with Marian on several occasions and with Ben recently for my upcoming trip to Japan. I received quality service, a great deal and an awesome customer experience.Kudos to u guys and thanks a lot!;)
Review №10
2019-06-14Beware of Gabriel Travel! They booked our flight on two separate tickets without informing us about it and it caused so much stress and almost led to $1,000 in lost flights.Heres what happened.1. MISINFORMATION. We were booking a flight to Russia. Our travel agent M. sent us a potential itinerary with a tight connection, which we were a bit concerned about, so we asked M. what would happen if any of our flights were delayed, and M. assured us that it would be okay, as it was the responsibility of the airline to rebook us on the next available flight. Satisfied with his answer, we spent an extra $200 to book the flight directly with him rather than doing it ourselves because we wanted the peace of mind that comes with a single-itinerary booking.2. AGGRESSIVE BEHAVIOR. What a mistake trusting M would be. What happened later was this: the flight for the first part of the journey was delayed, and so we werent going to make it to our final flight, which was under another itinerary and therefore NOT the responsibility of the airline to rebook. After I finally managed to reach M. to change the last flight, he was very aggressive as soon as I explained the situation. He interrupted me to explain his side and at one point I thought he would just hang up on me.3. LYING. He claimed it was not his problem because he had warned us the flight was on two separate tickets. This is totally false. Both my mom and I were on the phone during the booking process, and at no point did he mention separate tickets to either of us. Ive traveled to over 30 different countries and am a seasoned traveler, so I would NEVER have agreed to a booking of two separate tickets when one of the layovers was just 1 hour.3. POOR JUDGMENT. When people book with travel agents, they rely on the agent to make good judgment calls about itineraries, and this did not happen here. In fact, M. should have done his research and he should never have even offered the itinerary he gave us. Heres why. The itinerary he created had a 1-hour connection in Amsterdam. If we didnt make it on that connection, a simple flight search shows that the next available flight would have been too late in the day for us to make it to the last leg of our trip. And while we didnt know this, he DID know that last leg was on a separate ticket. Essentially, $1,000 worth of tickets for the second part of the trip hinged on making that 1-hour layover. Would an experienced travel agent ever recommend a client such a risky ticket in the first place?We called a few different travel agents and none could match the price Gabriel Travel did, and now we know why -- because M. gave us a very risky itinerary that the other agencies were too honest to offer. When I contacted the owner of the agency to explain the situation, he was apologetic about his employees rude behavior and he discounted $60 off of our change fees. He listened carefully to the whole situation and followed up with me via phone. Unfortunately, he was not apologetic about the tickets, the stress it caused us, nor did he acknowledge his employees incompetence. Instead, he claimed that we all experience stress in our lives and this is just something we have to deal with (and that it wasnt as bad as it could have been, eh?).Dont make the same expensive mistake we did -- find a travel agent who makes smart, sound itineraries that you can trust so you can start and end your trip stress-free.