Franklins Service in Arcata
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Arcata, Humboldt County, California, US
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Site: http://www.franklinsservice.com/
- Monday:8AM–5PM
- Tuesday:8AM–5PM
- Wednesday:8AM–5PM
- Thursday:8AM–5PM
- Friday:8AM–5PM
- Saturday:Closed
- Sunday:Closed
Franklins Service in other cities:
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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My Fiancé was told to fix his thermostat to pass his smog check. So he bought the part, and fixed it himself because the quote was expensive (to us) at $300.00. He went in today, in hopes to pass his smog trying to avoid any more costs from the DVM. He told the employee that he had just changed the thermostat. The employee knowing he would fail, took his money for the smog and then told him he failed due to the fact that he has to drive the car at least 30 miles to get the computer to reset after a thermostat change to pass. Why couldnt they have told him this before they took his money for the smog? So basically, they want us to pay them 2 times for a smog check which isnt happening because we have decided to take our business elsewhere. PLUS another issue is that NONE of the three employees in a small cramped space were wearing facial masks. This seems to be a problem with this place if you read some of the other reviews below. The owner claims that the issue will be fixed, but obviously they dont care.
Best quality service Ive ever had on any car Ive ever owned. Blatantly honest, impeccable work, and by far the best pricing in town on anything from oil changes and smog checks to real work that they give extremely detailed quotes for. Dont bother with anywhere else, Franklins is what youre looking for.
The technicians here are incredibly nice but I have been here several times and have had problems with the quality of their work each time. For a simple tire rotation they cross-threaded my tire bolts from using an impact drill, causing one to break when I had to change my tire for a flat. The second time I went there for a smog check. If you fail, they WILL NOT retest it for free or offer any sort of discount which is not the norm. In the short time I was waiting, I also overheard them saying that they popped another customers tire while working on their vehicle.... sloppy service. Despite their friendliness and helpful attitude, I would not recommend.
They arent real mechanics because if your car is older than a 96 they cant hook it up to run diagnostics on it so they wont even look at it. Lazy. They have refused to work on any car Ive tried to bring here in the last 7 years that needed more than an oil change and thats been 4 or 5 cars
My family and I have been going here for years. They always get me in quickly and are really good about communicating exactly what my car needs and never try to push me into spending more than I need to. PJ is brilliant and delightful and I trust him 100% with my car.
The best service possible...dont think for a second you have been treated well until you have been to Franklins Service.......The name saying proud..Dont think a mechanics shop has ever treated me like I drive a Ferrari.... Yet it happens today....fit me in on a full schedule....without an appointment....dont think they do it every time. If they can help they will. I have to say thanks for fitting me in...You really saved the day.
We are delighted that we found Franklins Service when our van broke down on a trip to Humboldt County. PJ (the best car case manager around!) and Jason (the owner who stayed late!) went out of their way to assess and fix our problem so we could get back on the road safely and quickly. And they did this despite being booked up for days! These folks deliver the kind of friendly and competent service we all want more of in our lives. They are honest and reasonable and great to work with--what more could you want?! Thank you, guys--you really made a positive difference for us.
I’m finally getting around to reviewing all the rip off mechanics that didn’t know what they were doing in Humboldt County. These guy told me that my right rear wheel bearing was what was causing my alignment problem, and my uneven tire wear on my Dodge Journey, and I foolishly trusted them, when it was a missing $100 part called a camber bolts that were left off by a previous mechanic. ( we had recently purchased the vehicle, and were having problems aligning the vehicle) long story short, over $600 , and no fix. There are no good mechanics in Humboldt, so it’s not just these guys. I had to have a Southern California mechanic work on the vehicle for it to be fixed properly.
I came in to get a smog and they told me my computer needed to be reset because the battery was recently disconnected and it needed to be driven a few 100 miles... they charged me for the 5 min obd2 scan and refused to let me come back again when it was ready unless i paid a second time... I would recommend going to johnsons in eureka instead of these guys. Johnsons will not charge you if you don’t pass unlike these guys who charged me for a 5 min test.. i spoke with the young guy at franklins with a brown beard and hat who was sitting at the front desk and when i asked his name he said it was none of my damn business. Poor service and rude. Go elsewhere.
We visited Arcata, CA recently (early August) and on the way from Utah for a week long vacation we ran into some A/C problems in 100+ degree heat. With a little 5-month-old we had to make the repair away from home, in a place I had no knowledge of the repair shops and in the time frame we were going to be in town for our vacation (we had two vehicles). After asking around and getting quotes around $2500 to $3500 dollars we found Franklins Service close to where we were staying. After explaining our situation and setting up an appointment they said they could get it done the next day—and they did! They put a rush on the repair and charged us much less than what others quoted—by thousands!All I can say is that I am EXTREMELY grateful for their honesty, quality, understanding, pricing, willingness to help, character and ALL the other good words I can put here. Thank You Franklins Service for your help when we were in a bind!I absolutely and without question would recommend Franklins Service for your car repair needs.
Second time at Fanklin’s and I had the same experience. PJ (or AJ... kinda forgot his name) was super kind and profesional. The guys in the shop were super fast and the price for my oil change was super reasonable. Definitely recommend Franklins for anyone looking for a fast and inexpensive oil change and good costumers service.
I went in for an oil change, and the tech accidentally broke my radiator. Franklins not only replaced the radiator free of charge, they also compensated my oil change. On top of all that, Franklins provided shuttle service to and from my house. Side note: You can also get a milkshake at Tonis while you wait.
Very disappointed. First They claimed they couldnt open the hood so after my friend & I got the hood open for them (both of us women) they still didnt pass it. Finding out later, they had taken out the brand new oil dipstick I had JUST PURCHASED & INSTALLED! The claimed they hadnt of course. Must have grown legs & ran away by its self!
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4.2 (109 comments)
Review №1
2022-06-10They’re fine. Not above and beyond but also not bad. Their prices are fair and they’re honest about the work. This is a no-frills place which is fine by my needs.
Review №2
2022-02-04Great service. Perkins Body Shop recommend using this facility to finalize repairs on a car I had Perkins repair for me a few months ago. I keep going back.On time, friendly, they answer my questions, and I found their pricing to be the best for what Ive been looking for locally. They beat Les Schwab by $400+ for a brake job for my business car recently. Thanks Franklins!
Review №3
2021-10-04Great trustworthy guys! Reliable an quick service for serpatine belt and was affordable for my friend Hyundai. Plus the benefit of being close walking distance to the 24 hour Tonis restaurant next door if you need to wait and have a good bite to eat.
Review №4
2022-01-15I hear that theyre reliable and friendly. They took care of me, theyre reliable. Idk they seem friendly, but every time I go there I get the feeling that theyre laughing at me and talking junk about me in the back room, they make this smirk like they think Im an idiot
Review №5
2022-04-13My Fiance went there they told him his truck Wood most likely passed smog and it did not they took his money anyways Theyre supposed to check to see if it has any codes before they do it
Review №6
2022-04-11The best. Nice honest people. Great experience with them :)
Review №7
2021-09-27I have been to Franklins before and received great service however today Dan lied to me and said no place around here would sell or install 2 tires on my AWD vehicle. As soon as I got off the phone with him I was able to make an appointment for 2 tires with one of their competitors who are aware that my vehicle is AWD. Franklins felt that putting my family in danger by letting me drive around with 2 bald tires was appropriate.
Review №8
2020-11-07Had some smog issues with my Tacoma, and they took care of it quickly and for a fair price. Staff was friendly and helpful as well. As soon as the issues were diagnosed I got a phone call with a comprehensive description of the problems. Best place in Humboldt county for auto repair
Review №9
2021-06-25My family was visiting Humboldt from Montana. Our vehicle ended up needing some serious and unexpected work while there. We were taken care of quickly, professionally, and at a fair price.
Review №10
2021-05-21Franklins had my sons work truck for over a month while figuring out all that was wrong with it after it was sabatoged. They also worked it out with the insurance company for payment. It was great having them patiently working with us.