Wheelchair-accessible car park
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Great experience with Fix. They were helpful, communicative and done with the work early. I don’t love having my car in the shop but they made it as pleasant as possible!
My vehicle was involved in a auto collision and was towed to this business location at my claim adjusterssuggestion. I was put in touch with Diana as my point of contact on my claim. She informed me of the process to evaluate the damage, and provide an estimate to my adjuster. Her follow-thru and communication offered a professional experience with my claim.
Took care of my car when it got dinged up. Fixed it well, looked good as new. Only took a few days and they made the rental car process easy.
This is my favorite place to go fix a car when needed. Ricardo was great. He kept me informed throughout the whole repairing process. He even took care of the small request I made to buff some scratches. the staff is great, friendly and very professional. I have been their customer for more than 6 years. Their work is impeccable and I never had any issues with any repair work done. Highly recommended. Thank you for everything.
Joseph really took care of us. Our Model 3 got rear-ended. Dropped it off Christmas week with an estimate it would be done the following week. It was finished three days later, right before Christmas Eve day. Looked good as new, great paint work. Very friendly staff. Highly recommend.
Took my Car in for minor front end repairs from accident. Needed to fix bumper, fender, grill and other minor items. Got car back and immediately noticed it was pulling to the right and needed alignment.Took it back and found out the control arm and other suspension Componenets were damaged and needed replaced. Apparently these items were never checked the first time.After another week of waiting I finally got my car back in good condition. One positive note was they paid for my rental the second time and apologized.Good company but should have checked everything the first time .
Terrible service. I was told my vehicle would be done on a Friday but wasnt actually done until following Wednesday. When I was able to pick it up someone had stolen my emergency cash from inside the car. My car was destroyed so I couldnt remove anything before they got their hands on it. They didnt do a very good job cleaning and I found broken glass inside the car. They also didnt hook up the dashboard properly. I had to take it to my regular mechanic so they could plug in my wipers and lights. Insurance made me use them but I would not go there again.
Young group of workers. A little rough on details. They could use some guidance. OnceThe work was done, it was fine.
Auto repair following an accident was very well done. The time estimated for completion was accurate, service personnel were efficient and friendly. Car looks like new again.
I used fix auto for my Tesla Model 3, they are a certified Tesla Repair Center and also have Geico adjusters on site.From the day I took it in to get the estimate and drop off the car, the service was excellent. Their app updates you every time there is an update with the car’s profess. It also includes the estimate and how much is covered by your insurance.On the day I picked it up, the car looked even better than when I dropped it off! The did excellent work. They even managed to get it back to me 2 weeks sooner than anticipated. From drop off to pick up, it was about 2 weeks.I hope I don’t have to use them again because it would mean I got into another accident but if I ever have a need, I wouldn’t hesitate to use them again.
Fast and honest! I had my car towed here for what I thought was a major electrical problem. They determined it was just a bad battery. Within 24 hours I had my car back (cleaned, by the way) and they only charged me for the battery and one hour labor. I will definitely be keeping their business card in my glove box.
Minor accident to my front and rear right side. Fix Auto did an excellent job replacing and restoring my vehicle. I was assured factory parts were used and the vehicle looks great 👍🏽
Michael is the best. Professional, kind, anticipated my needs and questions, and purposely overcommunicated so I was never in the dark on the status my of car. So rare to deal with this kind of stellar service. I was in and out of their office within 10 minutes both at drop off and pick up, my rental was arranged and waiting for me and was all coordinated before I knew it. Also my car was ready a week SOONER than initially quoted - incredible.I will definitely come back to Fix Auto for any repair needs. I found out both my boss and my mom actually have come here before due to recommendation from their friends - that tells you how great the service is. Still can’t believe how easy this whole process was. Easily 5-stars.Thanks again to the owner of this establishment for a clearly-demonstrated concern for customer service and excellent work on the vehicle being a standard here. Again, Michael was great. Cheers, guys.
Insurance co. sent me here for body repair.The staff were knowledgeable, professional abd friendly. Completely smooth process from start to finish. Car seems to look perfect as if nothing happened, no replacements or repair. They replaced bumper, tailights, did a wheel alignment and color matched paint. I would go here again in a heartbeat, habds down, no hesitation. Cannor recommend this busineas high enough. I am impressed, they sent updates without me asking abd had the car finished on the day they said they wouldThank you.
Rafael and Michael are especially efficient in diagnostic, giving a fair quotes for fixing front bumper. Attentive customer service and giving reasonable pricing. I trust them very much with my car, with quotes given to me and you can definitely count on a good job well done by the mechanics working at Fix Auto. Reliable and trust worthy people working at this place .
I had my catalytic converter stolen out of the blue one day and my car was transferred to this place via my insurance. The people are Fix Auto were really communicative and broke everything down for me about the repair costs. The staff here is very friendly and welcoming. When I had questions, they were patient with me. I did have an unfortunate hiccup where my car stalled on me when I came by to pick it up. They made it up for me by having my car delivered to my place after it was finished. Overall, customer service here is absolutely top notch. Its one of those places that places high expectations to ensure their customers are satisfied.If for some unforeseeable reason I have an incident again and I go through insurance, Ill make sure to get my car transferred here.
Fix Auto is the best auto body shop I’ve been to. They are efficient and very customer focused. They constantly provide real time updates via text messages or with a friendly phone. They also work fast and efficiently to get your car back. The workmanship is excellent and your car will look brand new once they return it to you. They also have a warranty for their work to ensure you are happy with the results. I have zero complaints regarding my experience and have actually used them twice.
This auto shop was quick and efficient. They made it clear from the moment I drove up that I was their number one priority. They finished working on my car extremely fast and EVEN WASHED MY CAR when they were done. I give them 5 stars and will definitely be coming back. Thank you to everyone working there.
The entire experience with Fix Auto was great. I scheduled my vehicle for repairs with Fix Auto after an accident. They quickly provided me with photos, repair itemization, and time estimate. I received regular updates via text and their amazing staff called me when delays arose.
Fantastic customer service and car delivered 5 days before the estimated date! Every person I came in contact with was so incredibly thoughtful and efficient. And they delivered a car that looks picture perfect - even clean! Would absolutely use again if/when I need service.
Fix It Auto in Pasadena is the best repair shop around. Mike was my service advisor and he was very responsive, explained in detail what actions were going to be taken to fix my car, and explained each charge. He also called me to confirm when the part was in and gave me precise timelines (so that i can anticipate my time).Also their quotes are very reasonable! Got my car fixed in a day!Thank you Mike and Fix It Auto.Hopefully i wont have to come back 😜🤣
I dont usually leave reviews, but this is overdue. I have brought my car to Fix in Pasadena three times. Each time I feel they have been very professional, communicated well, and done very good work. They were easy to work with and any time there were any questions, they responded well and worked to make sure I was satisfied. They stand behind their work, keep you posted throughout the process, and are a quality shop. Thats why Ive been there 3 times and will continue to chose them whenever we need body work on our cars.
The service is outstanding and I would highly recommened to anyone!Professional repair and customer service.Final presentation was on point as well.They washed and vacuumed my car which I really appreciated!Thank you for the amazing service!
I had a great experience with Micheal, he was extremely professional and kept me inform of everything that was happening with my car. I was referred by my sister in law who also had a great experience at this auto shop. In addition, my car looked brand new, and they dealt with my insurance. Great place !
Unfortunately I had to get my car fixed due to a break in. This body shop was through my insurance company. They were a pleasure to work with . Provided updates on my car throughout the repair process. They were even able to get in contact with my adjuster when I wasn’t able to. If you ever find yourself needing body work I highly recommend this place.
Amazing auto repair shop! I got into a car accident and barely had to do anything for them! They fixed my car promptly and most importantly, they kept me updated through the whole process. Definitely would recommend to everyone.
I had an amazing experience with Fix Auto. They were communicative, kind, honest, and thorough. Every person I spoke with took the time to treat me as a valued client and they worked hard to get me what I needed when I was in a jam. Angelina called me every day days with an update and worked hand in hand with me every step of the way! She rocks! The rest of the team were fantastic and I will come back to update with their names soon! I will absolutely be going back.
Professional. Great work. Very details. All staff very helpful. Highly recommended!!
My car was rear-ended and I received excellent service from the day I dropped off my car to when I picked it up. The repair took less than a week and during that time I was updated as to the status of my car. The employees were great and the location was close by. I hope I dont have to visit another body shop in the future but if I do, its good to know great customer still exists.
The service is OK, a little bit slow on response. Staff arent not personable.I do like the Geico office there.
Came in for an estimate that should’ve been done that same day and they purposely decided to not send in the estimate to my insurance company. This was on Thursday. Friday came along and same story. I spoke with the guy over the phone and he reassured me it was going to be done that Thursday and it would only take 15-20 minutes to do. Turns out they’re closed on the weekends. Seems like they purposely delayed this. Very unprofessional if you ask me.
These guys were so great, got my car looking fantastic in just a few days, dealt directly with insurance so there was no hassle, and kept me updated on the progress via text. Professional and friendly just an excellent experience overall.
They kept me updated daily on the progress of the repair and had it back to me on the date they initially agreed on. They communicated with my insurance as well and I did not have to worry about anything. They also cleaned my car, which was a great bonus!
The staff was courteous, knowledgeable, and professional. They kept me updated regarding my vehicles repair progress and completed the work three days early. My truck looks like it did when it was new.
Best service ever, and got my bumpers replaced fairly quickly
FixAuto did a fantastic job on my car. On time. On budget. Customer service was outstanding with service updates and especially professional and friendly staff.
There were some problems with the finish first time around but they were eager to make it right and did. All in al a good experience
Though Fix did not repair my car due to being totaled, everyone there was helpful and timely with responses, especially Justin.
Excellent customer service. Joseph was pleasant, helpful & informative. Body damage repair was expertly done.
TL:DRCommunication via email-greatCommunication with workers about issues-goodOverall Satisfaction with quality of work on car: Meh-okMy experience with the shop is mixed. At first, things ran very smoothly and the staff were very friendly. They said I could get my car fixed immediately since they are approved by AAA. After getting my car back 3 days earlier than projected (pleasantly surprised), I was excited to drive my vehicle again. Upon evaluating the quality of work, I did not like how it aligned. The damage to my car was moderate and things in the front were replaced; the alignment of the hood, bumper and headlight did not seem to match the other side in terms of height and spacing. I understand that some parts were replaced and the remaining parts could have deformed from the accident, preventing identical alignment to the other side...so I was not too worried about it. Checking out the rest of my car, they vacuumed the inside and washed the outside nicely. However, I noticed that they left a tool in my car and forgot to put back the mats for the rear seat. I had to ask where they were so that they could put them back. Regardless of all this, I was still content with the end result. As I was about to drive home, I tried rolling down the window to get some air into the car, only for it to not work. I called the head guy over to help fix the issue and he was able to reset the window by holding down the window buttons. Thankful that this was solved, I drove home. Night time came around and I turned on my headlights. Surely enough, the side which had repairs was not aligned with the other headlight and I found out later that the passenger door could not be opened from the inside. I was frustrated and emailed an employee to see if they could fix this, to which he said come on by any time. I was happy that they were flexible but annoyed that I had to drive all the way to Pasadena to get this resolved. When I got there, the front office person was kind of cold, but it was right before lunch so I understand the feelings of the morning and wanting to be on break. They were able to take me in without an appointment to fix the door and headlight. Within 15 minutes, they fixed the alignment and got the door to work. They let me know that the plug for the door was not fully connected, causing not power to travel to the locking mechanism. Although I was happy that they were able to fix this with relative ease, all of the problems I had were careless mistakes that easily could have been fixed. I am more frustrated that they did not make sure everything was in working order before delivering to their customer. Again, the results were ok but the lack of thoroughness with the details was off-putting.
I went into this place because my insurance company recommended them. The only thing that needed to be fixed was my hood. Someone jumped on my hood and damaged it.I called Toyota dealer for a replacement and they said it was 300 dollars for the part.This place charged a total of 1500 with my deductible.They ended up charging 550 for the hood. If this isnt robbery I dont know what is.
I took my care to this facility for repairs.i was treated with respect and courtesy.I was kept updated on estimate and repair time daily. When I picked up the car again I was treated with the utmost professionalism car looks like new. I would highly recommend their workmanship thank you all
I know any damage to your car is stressful, especially when it isnt your fault (I had to go to them TWICE in two months). But these guys really do everything they can to deliver. Communication was great, they always kept me updated on the repairs (when parts came in, when my car would be ready, ect.). I worked mostly with Rafael who is the best at making sure your car is perfect when you sign for it. He is very reassuring that if there are any problems you can bring your car back for them to take care of it. I really cant say enough about the ease of the process and the professionalism of everyone that I interacted with.
Great customer service. Unfortunately the reason I know that is because I had to drive back three times for separate parts they forgot to put back on my car after fixing it...
Michael is very professional and gave me updates as the repairs went along. It was a smooth and easy process from the beginning to the end. Michael went through an extra mile to make sure the exterior of the car is showroom like-new.
I had a great experience with this business. They were thorough, responsive, professional and communicated well. I’m very happy with the way they fixed my car, would happily do business with them again.
Fix Auto is the best!! they kept me updated on the process the entire time and even had my car finished a few days early. everyone who works here is so nice and made me feel comfortable about leaving my car with them.
All the staff was professional and courteous and efficient. We went through Geico, and the estimate was fair, the rental car was arranged and waiting for us. And the work on the car looks really good! We are very satisfied!! The car came back sooner than the estimated time also - even during the Holiday Season.
Very pleased with the professionalism and kindness of all the employees at this place. They went beyond my expectations, ans my car was fixed very well and fast. Thanks to everyone in the Fix Auto Pasadena team and keep up with your good job!
Fix Auto was absolutely professional and did an excellent job on repairing my vehicle in a timely manner. To my surprise, they returned the vehicle back to me looking much cleaner, inside and out, than when I brought it in! I’m happy I chose Fix Auto. Thank you!
My insurance took my car here to fix and after two weeks they estimated 9800$ to fix it and they predicted the time for fixing it would be around one month. The actual cost came out to ~15000$ and it took them 87 days to fix my car. During that period there was two weeks that that didnt pay for my rental car. I didnt like the paint at all. There were many dirts (small particles) beneath the paint that they were calling it imperfections. I think they are painting outside or in a dirty place. They wasted my time twice to go there and wait until they polish them. But they never could actually polish all of them. They scheduled another visit that I didnt have time to go there. I took my car to check the brake 6 months after they fixed my car and the mechanic told me that my front tires wearing uneven. At that point I sold my car. The car that I loved so much.
Theyre incredibly professional and nice, and they finished fixing my car one day earlier. I dont notice anything that does not look as before the damage, so they did a great job on my car.
Staff were nice and straightforward thru the whole process of getting my car estimated and fixed and kept me up to date all the way till when the car was finally ready to be picked up. Repair on my rear end of the car is great, looks brand new and paint matched as well.
Very happy about the experience here.My car got hit by other cars on the front left, and it got repaired perfectly here.Thanks to Joseph specifically, he is very patient and helpful all the time.
I am so happy with the result of my vehicle’s repairs! Joseph Calderon, the associate who helped me, was friendly, knowledgeable and professional. I would definitely recommend Fix Auto Pasadena!
An auto shop isn’t a place we look forward to visit, but my recent experience with Fix Auto in Pasadena was actually pleasant. From the moment I pulled in I was guided where to park, greeted by name (my insurance let them know I was coming, or they’re psychic lol) and shown where the front office was. Office staff were friendly and helpful, waiting room is nice with coffee/tea/magazines/tv, but I didn’t wait long at all. Enterprise pulled up and I was on my way with no fuss. I got an estimated completion date that day and was texted with updates each day. They fixed my bumper in a few days and even washed my car! Pick up was so quick and easy. The young guy who works with the cars helped transfer my stuff from my rental to my car (so sweet) and that’s it! I would definitely recommend this shop to people. Thank you guys again.
It’s been a long time since I’ve needed body work done to a vehicle (thankfully). The crew at Fix Auto (Pasadena) are top notch! Michael Noriega took my busy schedule into consideration and made this repair seem less. I hope I don’t need any body work on my vehicles anytime soon, but if I do, I’ll definitely come back to the crew at Fix It Pasadena.
I had a very good experience with this shop and staff. They go the extra mile for customer satisfaction. They are conveniently located off Foothill in Pasadena very near an Enterprise location which makes dropping off a car for repairs easy. They even coordinate with Enterprise to make the customer experience seamless. Entrance is clearly marked so no confusion for drop off, estimate, etc. Friendly and professional staff who are good stewards with your time. They finished my job ahead of schedule —2012 Acura right passenger side damage — which helped with stress heading into a 3-day weekend. Looks good as new, and they even touched up small fender scratches from years of use with left over paint — without me even making the request. I would definitely use them again without hesitation.
Fix Auto did an awesome job! My car looks brand new again I am so happy with the work,the paint looks great and everything back to how it was before the accident. They also finished it way ahead of schedule.
I had an awesome experience with Fix Auto. They communicated with me frequently regarding status updates. They also handled all the communication with the insurance adjuster and car rental. It was a win stress free situation. I highly recommend them, they are friendly and very professional.
Fix Auto Pasadena is possibly the best Auto Repair I have ever dealt with, Michael being the front desk guy managed everything very calmly and smooth, the level of communication they have is awesome my vehicle was there for the time that was mentioned to me it was gona be there for. I’m thankful for Fix Auto Pasadena for the experience. Thanks again you guys are awesome
I wish I could leave no star. Their service is incompetent and rude. They had my car for 3 weeks and did not complete the job. They fixed the exterior, but not the broken parts under the fender. My dealership alerted me to the lack of fix so I brought it back to them to make it right. They had the car for a week and a half. Never returned my calls, gave me attitude because I was angry with them, and never fixed the car. All of it was covered by Geico except for the $1000 deductible which I paid them. Do not bring your car here.
I wish I could give negative stars. Not only did they scratch and dent my truck and lid in new areas but the work they did was HORRIBLE!! I’ve had better results with a spray can. I swear to god I’m not exaggerating. The lid wouldn’t lock anymore afterwards and they tried to say this truck had all these problems when I brought it in. Luckily my insurance adjuster took plenty of pictures that proved they were lying. And then they didn’t want to pay to extend my rental. They wanted to me to bring it back after the weekend. I’m. It taking it back to this shop. I’m taking it somewhere else. I’m also considering talking to an attorney in the family about possibly suing this shop. DO NOT GO HERE!!!! I REPEAT, DO NOT GO HERE!!!!!!!!!!
Got into a minor fender bender earlier this month. Was referred to Fix Auto & everyone who helped me for the 4 days my car was in the the shop was extremely helpful & accommodating. They offer pickup & drop off if you need a rental from the nearby rental places. They also sent me email updates on the status of my car as it was being worked on. Got my car back in a pretty quick turnaround & she looked good as new...they even gave me some reasonable estimates for some other minor cosmetic repairs should I want to come back & fix those too. Definitely recommend!
Was in a minor accident & brought to this auto shop to get my car’s door fixed . They did a excellent job and the service was great & easy .
Everything was so easy, they had a rental waiting for me when I got there and everyone was so nice! They kept me informed on my car and returned my rental for me once my car was ready! The work they did is beautiful! Couldn’t have asked for a better experience! Thank you again!
Angelina and Michael provided great customer service. I was given updates frequently and am very pleased with my experience. My car was in excellent, mint condition upon pick up.
Fortunately we have never had the need for a body repair to one of our cars until now. FixAuto of Pasadena did a wonderful job and their staff did an excellent job of explaining the process and repairs to us, and the car was ready for pick up in three days.
Fix Auto was very professional. I especially liked that I was kept informed of the progress of my car repair. The car was fixed in a timely manner, and was fixed to my expectations. It was a great experience.
Very professional, courteous, and efficient. The updates were timely. Did a fantastic job on the repairs to my car. The whole process was very painless.
Never bring your car here! The turnover of employees is practically daily. Whatever you spoke about with yesterdays guy was not communicated to the new guy. Theyll promise you a completion date and then change it multiple times. In my case, they lost a check from an insurance company and lied by claiming it never arrived. Then they held my car hostage and wouldnt give it to me even though they spoke to the adjuster, who guaranteed the small outstanding supplement. When I arrived to get the car, no manager was onsite. I called the police to report the theft of my vehicle, but by the time the officer arrived, theyd spoken yet again to the adjuster, who again guaranteed the payment - were talking abo Na on some $3,000 worth of work. Did I mention Ive been a customer for 3 vehicles over some 7 years? There are too many professional and ethical body shops in town to deal with this amount of drama and such incompetent unprofessionals.
Brought my car in for repairs from a fender bender and experienced superior customer service from start to finish. Michael was friendly, knowledgeable and professional. I would highly recommend fix Auto!
The staff was very friendly, transparent, and clear about what was needed to get done on my vehicle. Greg, the Geico insurance agent, keep me up to date on the progress of my vehicles repairs and answered all of my questions. I would definitely suggest this place for those looking to fix their car(s).
My Fiat had $3,000 worth of front end damage. Fix Auto took care of it efficiently. It took almost two weeks, which is what they advised up front. I know that Fiat parts are hard to locate these days and so I was not surprised. The checkout was quick and easy, and they were easy to contact by phone. I would recommend them.
When I dropped off my car Michael helped me and explained to me what he was doing. Im very satisfied with his costumer service and his proffesionalism.Ray is very nice, professional attentive and pleasant. His costumer service is excellent!Rafael was very nice and professional!
Awesome work on my truck look like a total lost and brought it back to 100 percent brand new. They also had it done for me in the time frame they had given me, and they kept me updated on the process. To the guys at fix auto Pasadena thank you for making this easy.
Stay away. I brought my car here to be fixed and so far theyve installed the wrong tire, charged me for a rear diffuser that they didnt install and to top it all off, they scratched my paint across two doors and they had the balls to call me on 2 two separate occasions to let me know my car was fixed and each time they tried to return my car worse than it was before I dropped it off.
Easy to work with, drove the car in and they took charge, Enterprise car was waiting for me to take, 20 minutes i was out onto my job. Thanks for making it easy and comfortable.
Terrible customer service!!!! If I could give less stars I would. Would not recommend to anyone. Said the car was completed - a week after anticipated completion, went to go pick up it up and there were still parts in the trunk. The manager, completely unapologetic and only passed off the blame to the dealership. Fix Auto was unable to determine the problem themselves- turns out it was only a fuse. After they sent the car to the dealership they had one of their drivers not a tech or mechanic drive it back from the dealership to the shop with the parts in the trunk potentially doing more damage to the vehicle. When my wife called to check the status, the manager was extremely disrespectful and demeaning. Again, I can not reiterate more- TERRIBLE customer service!!!DO NOT SEND YOUR CAR HERE!!!
Efficient, friendly wonderful people. They fixed my 09 Honda Civic after it got hit while being parked. I went through the other person’s insurance, Geico. It’s on a smaller street and next to Enterprise. 10/10 would use again if my insurance lets me :p P.S Thanks for saving my hubcap. >_
I’ve had two different cars that I took to Fix Auto and I guarantee you that each time I took my cars to them for bodywork my body work came back perfect as if nothing has never ever been touched their customer service is excellent I will recommend them to any and everybody great job Fix Auto on my 2017 and my 2019 Honda accord sport Great job
We had an amazing time dealing with micheal @ fix auto - We arrive stressed out because of the damage to our car and everything was made easy Once we arrived. Highly recommend!
No professionalism. All managers in office, no one have corrage or Courtesy to step in and say mr. ricabal sorry for miss understanding we will honor 500.00 as understood. I paid extra and received less. Engine all dusty! And I keep my car spotless. Scale 1-10 Recommend -5 never again. Keep the $51.99
I hate to say I have used them multiple times but it’s true. The accidents were never my fault but Fix Auto was amazing through them all. My vehicles looked brand new when I got them back and I never worried that it wouldn’t be fixed correctly. Even after moving 4 cities away I still drive to fix auto because they know what they are doing.
Service and communication was great until my car was ready for pickup. they confirmed it was ready at 5p, but after I had already turned in my rental, I had to wait an additional hour with my kid in their office -_-
I came here to get my car repaired after an accident. My car was done on time and the repairs look great. I totally recommend this place to anyone who needs body work done!
I was referred here by Geico. I needed repairs for running over a curb. They told me it would take a week to repair my car. I did not receive my car back for over three weeks. About a week after receiving my car, my car lost all of it power steering fluid and it was very scary to drive. I contacted Geico, and they wanted me to bring it back to Fix Auto Pasadena. I was working in Pasadena the time of the accident and was back in Sacramento when the issues with the steering arose. I was not able to bring it back to Fix Auto. Since Fix Auto took three weeks to fix my car and I was only allowed a week extra coverage for my rental while it got fixed at another repair shop in Sacramento. Fix Auto and my Geico rep informed me that they would cover any rental fees over what Geico covered because they did not fix my car in that original three week period. This bring us too about two months later when I see a $500 dollar bill in my credit card statement for a rental that should have been paid for by Fix Auto. I immediately called them and asked why I had been charged. They informed me that they tried to get a hold of me for reimbursement but was not successful. I had no record of phone calls or emails. This bring us to now two weeks after I initially called them to provide my reimbursement, which they barely respond and give excuses for not promptly paying every other day. I am still waiting. I would never use them again and shame to Geico for referring them. BE WARNED.
Very professional and super quick. My car was ready a day before the estimated time. They kept me updated the whole time.
They are very efficient and fast I dropped my car off on Friday and it was ready for me within a week. I recommend anyone who needs their car repaired to visit Fix Auto.
First time at this shop and pleasantly surprised with level of professionalisms and on time service to keep customer happy.Top notch!Special shout out to Michael.You guys are the Best.ThanksJay C.
Great friendly environment they make you feel that youre in the right place they take care of all your needs and and make sure your satisfy with their business all staff are friendly and easy to work with
Great service and communication with the staff. Theyre fun but professional and I can trust them to take care of my car. Highly recommended. Best shop on foothill!
Amazingly friendly service, gave us frequent updates, fully transparent, and had a Geico rep on site. Would absolutely take our car back there if we ever needed repairs!
The service was great and the people were very friendly and accommodating. They also communicated pick up time and delays well in advance and did a great job fixing up the vehicle.
They did an outstanding job on all aspects of the body and finish paint, like new! The office was extremely efficient and great at communicating. Would highly recommend!
SCAM ALERT!!!!! : I had my car fixed thru GEICO there and I got a rental from ENTERPRISE. I brought the rental back to the shop when I picked up my car. The ppl there managed to lose my rental car AFTER I returned it , they wanted to charge me. They called me to see if I still had the rental car a week later. So watch out when you return that rental.Someone is stealing them and joy riding in them..
Went in to get a repair through insurance. Was super easy, and had the car back in a few days. Staff was friendly and repair was good.
They did a great job repairing my vehicle. Work is done professionally and on time. I would recommend.
The staff at Fix Auto Pasadena work very efficiently. Very quick turn around time and staff is welcoming/friendly.
They performed body repairs from a minor accident efficiently, skillfully and with excellent customer care.
Very professional and pleasant staff. I was updated via text every step of the way and the repair came out great.
This place is GREAT. Honest and reliable. Quick service, & all the staff is more than helpful!!! I wouldn’t take my car anywhere else! So glad I found this place🙂
Fixed my car after a fender bender, and found/replaced a mismatched headlight. Nice friendly service and easy to get to.
I recieved periodic updates on the status of my vehicle. They completed the work a few days ahead of schedule. It was a good experience.
Super great quality on the repairs from my rear end accident! Good as new. Would definitely go to these guys again and recommend to friends.
Mike, the person who helped me was very professional and kept me updated with all information. He made me feel proud that my car was in their care
Well I didn’t get any service done , because my car was a total lost, but they were very helpful n understanding.
Rafael and Mike were very professional, proficient and friendly. The work on my truck was excellent and I would highly reccomend Fix Auto!Jeff
Everyone was nice and professional, made everything super easy and my car was ready a day early. Thank you!!!!
Fixed our rear-ended Audi fast and it looks good as new!
Great work and customer service. Car runs like new!Recommend it to anyone who needs car repairs
Outstanding service, very courteous and fantastic body work, with one minor exception. Now I know if I or friends can go to when in need of auto repair in the future.
Very professional, my car was well taken care of and washed once repairs were complete. I was rear ended and once they finished with my baby you could never tell
Couldn’t of asked for better service & They even washed my car. I truly can’t thank them enough for fixing my car & for providing such great customer service.
I just had a phone conversation with a young lady who kept talking over me with no real interest in comprehending what I was trying to say. I finally lost it and began raising my voice, which then caused her to put me on hold because I WAS being rude...
Outstanding service and value from the moment I walked in through the entire repair process. Grateful to come here.
The name of this business is false advertising as they can’t seem to fix anything. Went back 3 times to get a piece of plastic glued to my car. Spare yourself and go elsewhere.
Great customer service and they will get your vehicle done with quality and speed! I do recommend them
Brought my car in with a $5000 estimate and picked it up 5 weeks later to the tune of $10,000. They give you a low estimate and keep adding as you go. They dont know how to estimate.
Unfortunately this is the second time Ive had to go to Fix Auto, but I can say confidently that Ive been completely satisfied both times. The most recent fix was done 10 days early! Thank you!
I needed to get work done on a vehicle we brought to their location right away. They were prompt and professional.
Excellent work, and they are a certified Tesla Collision repair facility.
This place is awesome the staff Works as a team , great communication Rafael and the guy in reception were so helpful they made my experience very pleasantly and delightful , they will get your estimate under 12 hours email or send you a text to let you know what’s the status of your repair I only waited 4 days for for my car to get fix which was exactly the time of the waiting period I was promised they help get a great deal with a rental im so happy I made a great choice , thanks fix Auto you guys are good👍🏼You guys care for your customers
They were great, clear on instructions and delivered what they promised! Car looks great and service was top notch.
My car was fixed in a timely manner. However, when I picked up my car, an employee asked me where I live and that he found me very attractive, I found this extremely inappropriate.
Great customer service. Gave lots of updates. Fast service. My car looked amazing after!
Michael and the service crew was very nice & professional. I would recommend them to anyone. Thank youFix autoPerry
Great customer service and great body work! They always called and updated me on progress. Would happily recommend them to anyone!
Great customer service. Car done days before anticipated. Very happy with the work that was done.
Wonderful people who know what they are doing. I couldn’t be happier with the service
I have a 2013 challenger my wheel liner in front passenger kept lowering they told me some one cut it to short need to get new one so I pay 130.00 for new one in stalled an its doing the same thing took it back now there saying I need new front right corner panal
These morons could screw up your car without touching it. Never take your car here!!! The warranty is completely useless. The shop management sucks donkeys and they hire illegals by the van load!
I was involved in car accident last week, fix auto fixed my car in a few short days and it looks great!Thanks Fix Auto!
I was told the exact day it would be ready when I dropped off my vehicle. They member waive red from the date or price!
Easy check in, dropped car, got rental, fast and easy. They finished the car early and did a great job.
This is a Geico “Xpress” shop. Went in on a Friday morning and had pics taken for Geico. Tuesday morning Geico still didn’t have the pics. So much for express...
They were very professional, everything was so easy and fast! Great job guys and keep up the good work!
They have a good customer service, and profecional people that treat you with respect . I definately recomend Fix Auto Pasadena.
I will write a review once they get done with my car. if they ever finish
Quick and easy, kept me updated thru then entire process of repairing my car, even assisted me when they found additional issues that were unrelated to the accident.
Very nice and courteous! Facilitation if rental was so helpful-car came out perfect
Great, friendly service. The car looks beautiful!
I was in and out of there within 5 minutes (for drop off and pick up!). They make it so easier and are very helpful and kind people.
Fix Auto met all my expectations! Their customer service was exceptional!!
Excellent customer service and best price for the car repairs needed!!
Customer service was excellent the staff were courteous and prompt. I would never go anywhere else for body work if the need should arise.
Fix auto was very prompt in ordering my car door glass and took very good care of me!
Wonderful service! My car looks brand new again!! Makes me happy 😊
When I went to pick up my car I noticed someone had gone thru it they left me a couple of old scratchers on my seats and they took all my coin change I had.
The whole process was easy & efficient. Everyone was extremely professional and helpful. Highly recommend.
Service is great ,awesome customer service , if you want to be done right with the right people this is the place to go
Fast and friendly. Really good with the communication and updates. This is my new goto auto shop.
Wonderful customer service and FAST!
This team is honest hard-working and when they make mistakes they fix them and generally offer superb customer service. Good people.
Not so good, they never really called me or anything about updates of my vehicle, I had to keep calling and calling.
They were attentive, fast, efficient, good at keeping me updated.
Best experience ever ! Excellent team ! Great work, helpful and professional !!! Amazing 🙏🏽❤️
Great service and good quality work. Rafael is the best!!
Used them before was excellent this go-round was not good at all very disappointing
They did the awesome job.Really like it.5 Stars
Fix Auto does a great job and has wonderful customer service!
Very disorganized. Secretary was crying and venting about a co-worker to one of the insurance adjusters.
Very kind people, great work, no stress at all!
My vehicle was totally dirty from the trash that they left inside my car.😑
Great customer service who kept me updated on the repairs.
This place IS EXCELLENT, they are amazing Rafael is wonderful and all the staff. I would recommend anyone here
Great service and very accommodating when customers need answers!
Fix Auto is the best! I never go anywhere else.
Michael was really nice. Explained everything in detail. Highly recommend.
Came to fix left side of rear bumper, they didnt fix left side and rather damaged right side. Unbelievable.
This place is great! They are so accommodating. I am a happy customer!
I was in a minor accident and a week later my car looked brand new!
Good job.
Very friendly workers but my car was not fixed properly
Great job, like my dent was never there
Great experience...fast knowledgeable about all areas of process! Very happy!
Everyone was friendly and efficient. I will definitely recommend!
Very fast and reliable shop. nice people helping you.
From those who answered the phone to the assigned tech, everyone was pleasant and help.
Great service. Highly recommended them.
Outstanding customer service, friendly, professional, courteous, prompt, informative.
They answered any questions I had an assisted me through the process.
Great service, reasonable costs
Shop around before picking this place, had to wait 15 minutes while they stand around laughing and talking.
Fixed my car fast. Looks like new again
Got my van fixed in 7 days
Ok I’m
Fast, friendly and professional service!!
Excellent service
4.5 (199 comments)
Review №1
2022-06-10Experience at fix auto Pasadena has been rough. My car was given back to me with a trunk bolt missing (this caused misalignment and damage to the trunk), all rear bumper bolts missing, fuel door put on incorrectly, missing mud guard and black paint underneath the passenger side. There is a dent in my exhaust pipe that was never addressed (car is a 2021, there is no chance that it was dented before it went into this shop), multiple paint chips on the trunk, bumper, and quarter panels from the lack of bolts, passenger side skirt sloppily aligned, the trunk liner was not tucked in, and some more.I keep finding problems related to their work. The only thing that would make me change my review is if they fix all of these problems properly, and properly inspect my car, it was clearly never inspected the two times I have gone back for problems on my car. I have also had to call back 3+ times before I could get a hold of my estimator, they never called back (as promised). Im hoping that this can be fixed, but it is hard to be hopeful with my experience so farUPDATE: I called back and they said they would order all parts needed to properly fix my car, and that was 2 months ago...I tried ordering the parts myself (only about $30, OEM) and I received the parts in a week (no parts shortage for the parts I need, which they claimed parts shortages was causing the delay)It seems as if they try to take so long that you eventually give up or forget about them even needing to fix your car. Im not taking it back, as last time I did they ended up damaging more parts on my car by dropping them (dented/chipped paint). Im so disappointed that I am now switching from Geico to Triple AAA just so that I do not ever have to deal with this shop ever again (Geico will force you to use this shop, and will not let you go anywhere else after youve started work with them)
Review №2
2022-08-03AVOID at all costs!! I have a 2021 Jeep Grand Cherokee and this body shop RUINED my car! I got rear-ended back in June so my insurance (Geico) sent me here. The process when dropping it off was fast and simple. The workers were friendly and my rental was ready which was great. When I got the call to pick up my car I came in and I had to wait a while since it was not ready. I looked at the area where the damage was and it looked fine so I left. The following day I noticed there was paint all over my car in areas where there was no damage, my sensors were not working properly, the rubber around the door was ripped, the bumper was not placed properly and I also noticed that they hit my car. The rims and the fender were damaged and the Cherokee sign was completely scratched. I came in the following Monday they took a look at my car and agreed to cover the damages since they knew they did it. I left my car again because my insurance was not going to help and said that it was my problem with the body shop and that they have to fix it. When I picked up my car again it took a while since it was not ready. I inspected the car and there was still a lot of paint all over the car, the bumper was still not placed correctly, the sensors were still not working, there was a new scratch in the front, and there was a new scratch in my window tint and the rims still had a dent from the scratch. At this point, I didnt want to take it back again so they can fix all the previous damages and the new damages. I ended up taking my car to the Jeep dealer and they placed my bumper correctly and fixed my sensors. Diana is the worker that was helping me but when I would call for an update on my car she was always busy and had to call me back or she would promise to call me back but wouldnt do so. Overall my experience with Fix Auto was horrible. AVOID AT ALL COSTS!! GO HERE IF YOU WANT YOUR CAR RUINED.
Review №3
2022-04-30I got rear ended on a Monday afternoon and got referred here by Geico. It was such a simple process, I dropped my car off on Tuesday & picked up a rental. I was a bit iffy about the place at first but I was annoying and called to ensure I got an update on my car & the people were so patient with me. I really appreciate getting a call about the status of my car. I didn’t have my car for 11 days and I feel so blessed to have it back so soon! I would definitely recommend coming here. Thank you for your patience and work! Happy to have my baby back!!
Review №4
2022-03-29Truly nothing worst than dealing with anything car related but my experience with fix auto was hands down the best and most seamless experience I have had with any body shop in my 33 years of life. They were kind, respectful, never made me feel like an idiot for asking a million questions and did a wonderful job on my vehicle. They even deep cleaned vehicle before I picked up and for anyone who has two young kids knows that scraping dried granola bar off the carpet of the car might’ve been harder than the actual body work itself 🥴 so thankful!All this to say it if I need anymore body work I will absolutely come back to fix auto pasadena!
Review №5
2022-06-04This is not a legitimate business. Do not waste your time and money here.They messed up my cars electrical system (multiple failed sensors and actuators) and then refused to take responsibility for fixing it. Then, to force me to pick up my car, they fraudulently reported to my insurance company that repairs were completed. That was in addition to multiple workmanship issues with the contracted repairs. So much for their touted lifetime warranty. It did not last a single day. I could go on, but I think you get the point. It will cost me more to fix the damage Fix Auto caused than the cost of the original repairs. I will not be doing business with these crooks again, and I suggest you dont either. Oh, and if you have Geico, you may want to consider changing insurance companies. Geico will force you to work with Fix Auto to have your claim covered.
Review №6
2022-07-29Fix Auto Pasadena is outstanding.Super fast check-in very knowedgable staff, Car ready earlier than promised.A+ result!A seamless totally outstanding experience.These guys are the rock stars of Auto Body Repair.THIS is the best.
Review №7
2022-04-09I was generally ok with my experience at first. Their staff was polite and friendly enough for you he 2 months they had my car (apparently waiting on parts from Tesla).As soon as I picked up my car from the repair shop a notification showed that I needed to replace my low-volt battery! I have only drive 6k miles since June when I got my Model 3 new and according to Tesla this is entirely the fault of the repair shop.. it means someone in service left something open like a door or ran the AC for a long period of time drain the battery like that.When I called Fix Auto, there was no accountability, they said I could bring it back and they could order me the part! Oh and I was supposed to go out of town tomorrow and now can’t bc I can’t get into Tesla for 3 more weeks.So thanks for that Fix Auto! 😒
Review №8
2022-08-18Supreme service and value. They fixed my trunk in less than 4 hours and costed me only $300. Another fix auto in temple city quoted me $10000 to replace the whole trunk. I would not go anywhere else for any body works. Bravo!
Review №9
2022-03-07If youre considering any body work or paint needs for your car be sure to go to Fixit Auto! The quality of work is top notch! The turn around time was quick and the pricing was great!
Review №10
2022-04-28Don’t use them. Your repair will come back with lifelong problems. I have a hood that is off kilter a tire that pulls right and whenever you ask them to do warranty work on thoern”repair”. They will lie give no paper work and refuse to fix. DO NOT USE THEM GEOCO CUSTOMERS OR ANYONE ELSE!!!