Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (118)
Great customer service. Will definitely be coming back for all my tire needs! And Im liking my new shoes on my truck. Now time to put them to the test!
They dont listen took tire in to get new one but they kept trying to charge me as if I rove up , and I told them I just have a tire to exchange
The work & service at this location is wonderful, the manager Kathleen is very kind, & helpful with all details I wasn’t aware of, & also enlightened me about their credit card offer deal I went ahead & got
Great customer service. Bryce gives it to you straight and sticks to his word, especially around price and timing. Highly recommend and this will be the only place I go to get my car serviced. Keep up the good work and better vibes.
It was my first time here and will definitely be coming back for future services. I called today to ask if they had availability to bring my car in. I for sure thought they would schedule an appointment for the weekday or the following weekend since its Saturday. I was pleasantly surprised they allowed me to come in within the next half hour. Considering I didnt have an appointment they changed my tire in a timely manner. Excellent customer service. I was hesitant about going by myself because I thought when I showed up I would be bombarded with all these things that would require fixing and I wouldnt know any better. Well, not at this Firestone ladies. They did make some recommendations in my printout but I was NEVER pressured into scheduling it asap. Their honest service made me very comfortable and its exactly the reason I will be returning.
I made an apoitment for alignment online and received an email with the reservation number. When I arrived at the appointed time, the manager told me that they did not have time to do it today. They didnt even call and warn about it. What then is the point in online reservation??? I am disappointed.
DO NOT GO HERE, SCAM ARTISTS. Charged me 800$ for a fuel pump that costs 50$ at an auto store, which broke a week later, and they refused to cover the warranty and fix it. They belong in jail, and maybe the good reviews are from extremely rich people who dont care about spending 800$ on a part that wont work, but you were warned if you go here, its on you now. These people belong in jail.
A bit pricey, but worth it! Responsible and caring staff had me in and out faster than expected! Very polite and professional individuals who kept me informed and delivered service as promised.I’ve been to a lot of auto repair shops and this seems like one of the best!
Spoke to Bryce on phone today. Super nice, straight forward and knowledgeable. Dealt with this place twice now and walked away impressed both times.
I went to get service on a fleet vehicle around noon and they told me Id have to leave it with them until the end of the day. Not a big deal, but I couldnt spend that amount of time so we made an appointment for 2 days later in the morning. When I checked in, it was the same story, but instead of having 4 hours to wait I would now have 7.The customer service agent got upset when I was baffled. A simple email, text, or phone call would have been sufficient to not have me waste my time or my companys time to make the drive over here.
Firestone has gone above and beyond for helping me out today. They found a nail in my tire, and were able to help me locate the correct size tire for my Chevy Aveo. They did an alignment, rotated my tires, provided a full diagnostic on my vehicle. Bryce, Jeff, Charlie, Shawn, and staff are all amazing great guys. I made new buddy today by the name of Sygeal. They are all very knowledgeable and I will be a loyal Firestone customer. Thanks once again for providing a great business and fixing my car problems.
I took my truck into Firestone, Manhattan Beach where the customer service and work ethic are impeccable!! Sayer worked in my truck all day until the issues were A-1!!! Bryce made sure I knew what needed to be done and Charlie insured everything was on point!! Thanks Guys, I appreciate your hard work and Dedication to your trade!!
Do not hesitate to service your vehicle here! Super friendly staff and they bust their tails off. Customer service is top notch! There’s a reason why they stay busy compared to other locations. I know I’m always in good hands when I service at this Firestone.
Charlie, Bryce, and Cesar are very nice, and friendly, and they listen to my complaint and take care of me every time 😊And my mechanic Jeff is awesome!!😊 Hes very friendly and very knowledgeable about cars and can tell me whats wrong with it by me just discrbing whats going on I wouldnt go nowhere else because these guys always take care of me and I highly highly!!! recommend them to everyone they are the best!!!!!😊😊👍👍
I used to love the fire stone in Grand rapids MI. I went there for 8 years+ my whole family did even longer but this one in Manhattan Beach CA doesnt live up to the same great experience.I went there because my car stopped accelerating suddenly on the highway. I paid like $140 to have them do a full inspection of the vehicle and they just look at my car and tell me they couldnt recreate the experience so there is nothing wrong with it. That its working greatThey didnt say anything about the engine noise ? They didnt say anything about the extremely squeaky brakes. They just drove my car around the block once in Manhattan Beach, took my money and thats it.They are extremely busy and even if something is obviously wrong and sticking out they probably wont find the issue.They did top off my washer fluid like the other Firestone so I am giving 2 stars for that reason alone.I would recommend going somewhere else.
Just got my car back from the shop. Went to the store after making a call, checked model of my car and heard it would take 1.5 hours and cost 390 on the phone. Went to the store, and suddenly what I heard is because it takes longer hour I would need to pay more for the labor and told me it would be 530. I was very surprised to hear much higher price...but because of my schedule for the afternoon, I decided to go with the service.Knowing batterys retail is much cheaper - 232.95 exact same model on the manufacturers website which I got charged for 300, for the labor while I found few other stores charge only for 45 mins had to pay 1.4 hours. I made a call to share my honest thought and asked if they started the job already... they said they started work and explained its more expensive because it comes with 6 year warranty - 3 year free(which comes from the manufacturer though..)and 3 year partial. Also said if job ends earlier they would charge less...but afterall they said it actually took 2 hours but they are only charging for 1.4 hours..and I ended up paying 530.I am giving 3 stars because the work seemed done professionally. I just wish I didnt heard cheaper price before the visit which made me decide to drop my car there and after getting there hearing more expensive priceI wouldnt come for any other service here. I can tell the overall rate and price is definitely more expensive than other centers I have been to.
These guys are best South Bay tire shop. Always trustworthy, knowledgeable, speedy and high quality. These tire pros are a throwback to the old mentality of service is of the utmost importance. I highly recommend Firestone Complete Auto Care for all your tire and whee needs.
I went in yesterday to purchase two tires. No need for service, nothing, just wanted to purchase and walk out with two tires. I arrived at 6:50pm exactly, the man behind the register said he had just closed the register and could not help me. I left at 6:51pm exactly and they locked the door behind me. I understand that I absolutely should have made an appointment... regardless... if your website says you are open until 7, it would be appreciated if you stay open until 7. I planned my commute home to arrive there at that time, make a simple purchase and walk out before closing time. I wanted the tires before a 130 mile drive my wife would be doing the next morning, so I was quite disappointed.
Somewhat okay for tires but not sevice! Had a nail in a tire which we purchased road hazard. They replaced the tire at a fair cost but told us we needed maintenance which we had 6 days prior at Manhattan Beach Toyota. Tires okay, service no. We had to get a new catalytic converter on another car we owned because of their negligence when they serviced the fuel injector on another car. They took no responsibility! Fortunately it was still under warranty but very disappointed in their customer service. Toyota replaced the catalytic convertor at no charge. Problem was evident immediately after the service. Have not allowed them to even change the oil since!
Quick Quality service!! The customer service was on point!!! Very professional and honest. I went I was told by two other auto shops that my car needed brakes, all new rotars, tires, an oil change etc. so I was prepared to pay an arm and a leg. BUT!!! After doing the full inspection they called to let me know that there were actually only a couple things that needed to be done. I will continue to do business with these guys from here on out. They were so helpful and thoughtful and thorough. When it was decided that I would need to leave my car there with them they offered to assist me in getting a ride home if needed.
Ive been coming to this Firestone Center for well over two decades now. My current Toyota Corolla is the third Corolla I have had serviced here. I can always rely on Firestone to do a good, timely job, and their prices, while a little high, are fairly reasonable for me because as a regular customer and a holder of a Firestone credit card, I can get extra discounts that less loyal customers probably wouldnt get. I can negotiate and get the best deal! I would recommend it highly, but do call in advance and make an appointment, rather than just bringing your car in. You can wait and have coffee and watch TV there, per my photo, or you can leave and they will call you to come back when your car has been serviced. I recommend this Firestone Center!
I installed new tires at Costco and was told that I needed alignment. Firestone had a great deal on life time alignment. It was easy to get an appointment. Amir was very friendly and checked me in quickly. It took about 2 hours to complete the job. As I was driving home I realized that the steering wheel was off center do I took it back. It took about 1.5 hours to fix. I dont think they use plastic seat covers or paper floor mats as my leather seats had grease on them.Update:I received a call with an apology and an offer to clean the seat.
Good place, good people - like some others have said, they are super busy but treat you and everyone with respect and take their time to make sure your concerns are addressed. Work wise super efficient, needed an alignment and rotation and it was done in 45 minutes without an appointment on a fully booked day (I called ahead and asked if they could somehow squeeze me in)
This is the second Firestone store I visited for a wheel alignment. The man at the front desk told me that they would have my car available in a couple of hours, this was at 11am and I was going to get a call. I came back at 3pm and nothing was done, and no call either. Now I was told to come back at 5pm. The customer service and communication skills are horrid. I will not use this place for any service. If they cant even provide you with a call on a wheel alignment, imagine for other intricate work. Make sure you call ahead and ask for a estimated time on the services you are going to get done.
This is the place to go. The staff is great. The works guaranteed, and its done in a timely fashion. I recommend calling ahead and making an appointment. They do get very busy because they do great work. Theyll let you know if its a good time to just come on in. After 10 years and 200,000 miles, I was considering getting a new car, but theyve got my trusty road buddy running like a champ!
Great service and prices. I took in two vehicles to get new tire and oil changes and they did a excellent job. I highly recommend them. I will definitely keep going back.
These guys rocked! 6.5 ⭐️ out 5 for sure. Gave me the info I needed to make and informed choice and helped me out when I told them I was on a budget. It’s a little shop but they are faster than any of the larger shops I’ve been to. Check them out! Thank you guys❤️❤️❤️
We have been going to this location for many, many years and have always had excellent service, honest advice and friendly interactions. Highly recommend for all tune up and tire needs!
I was lucky that my radiator made it from Phoenix all the way to Manhattan Beach. But I got even luckier that I made it here with Bryce, Gilbert and the entire Manhattan Beach team. They took care of everything so fast all while keeping me in the loop with costs, time-frame and information about the repair. Bunch of great guys and gals working there! Thanks again y’all!
Bryce and Ceaser explained in detail to me the possible problems with my car. As a young female, I greatly appreciated the time they took to help me understand. Pedro, the mechanic, did a great job on fixing my car. It was completely fixed that same day I brought it in.
I had a critical failure in my coolant system while driving home one day and they helped me out. Several months later a different shop mentioned a concern with a part that had been replaced. I returned to Firestone, they checked it out and figured it was probably okay, but went ahead and installed a new part at no cost to me. Its refreshing to receive good service.
Everyone at this location is awesome and went out of their way to make me feel taken care of. They were really busy, but still managed to get my service done quickly. As someone who knows very little about how much specific auto maintenance task should cost I appreciate that everything is standardized and very clearly communicated.
They won’t let me put my used tire to my spare rim...? Two weeks ago it was ok now I’m getting baited to buy a new tire. I’m taking my business elsewhere and the other car still can’t pass smog. Wasted money in this place.
Made and appointment 2 days ago for a simple light fixture and I never heard back from them. Terrible customers service just like the on in Redondo Beach. Never going back.
Omg! I cdnt believe how pushy and trying to gauge (my Aunt) this Bryce was.His friends must be writing his accolade because he is NOT what the reviews say at all..My aunt went in and he tried to bamboozle her when all she needed was her tires cked and to buy one tire and needed them checked for a nail. He wouldnt help (ck her tires) unless he could sell her 4 tires! This is known as elder abuse!I shall never recommend to this Fire stone to anyone again.Ned Yosaka Levine
I go for oil change, tire rotation, alignment: all general maintenance. Batricia, Sam, Mike, Michael all very helpful every time. I almost always make an appointment as they are always slammed. i recommend tire insurance (prorated based on life of tire). great experience at MB location.
Excellent customer service. Very friendly.
Very honest service. My car was fairly old and they underestimated how much labor it would take them to do the repair. However, they honored their original quote and were even very apologetic about the extra wait.
The staff are very kind, helpful and professional. Made me feel like family.
Took care of my flat tyre right away. Very professional. Very helpful. Very fast. Not sure at all about the retail side of things. But for my urgent repair they did the job right and they did the job fast
I called and asked how much for a brake check and he said free. I asked if there’s a wait right now and he said the work will take a couple of hours. I was like no, I just want a check but not getting work done today and he said how will I drive away with no brakes on my car? Listen, I know I sound young on the phone that you think I don’t know anything. And I hung up when you asked that asinine question. But I’ll answer you now: once you told me as to whether my brakes were at a 4 or 3 or 2 mm with the free check you said you provide, then I would have driven off with the same brakes I drove in with. I just wanted a gauge as to how much life was left on my brakes. Not dramatics to get me to “buy now.”
The Employees here are polite respectful and want you to be satisfied with their job they did. My Family have been going here for about 15 years and the service keeps getting better and better. I can not ask for much more. alignment brakes servicing i would go here!
Brice and Cesar where awesome in helping me out w getting new tires. They where able to get me in early and get me to my event for the day.
I totally trust Firestone with all my cars! However, this location (which is close to my work) is rather small and very crowded and it doesnt have a waiting room. Also located on a very busy street. Not ideal.
A+ , 5 stars, 3 stars, 5 out of 5, 10 out of 10 - Et cetera, so on and so forth.I was more than impressed with Firestones commitment to what they call their Customer Satisfaction Guarantee.Heres My Firestone story:I ended up needing some pretty extensive repairs performed on my vehicle during a recent visit to Las Vegas, NV. I guess it was just good luck that I ended up taking the car to Firestone to do the work instead of trying to save a few bucks by taking the car to some low-end shop (a sin Ive been guilty of before); I figured that since I didnt live in the area, it was a smarter move for me to take the car to a shop that I could find locally in Los Angeles once I returned.My repairs were completed no problem and life goes on. Then about 2 weeks down the road I developed a problem with my front brakes and I took the car in to this Firestone location which is near my home. After reviewing my cars repair history the manager informed me that because there was a chance that the problem with my brakes could have been related to the recent repairs I had done in Las Vegas, Firestone fixed them completely free of charge - parts, labor, everything. I paid $0.00.There just arent many companies out there these days that still have guarantees in place supporting customers so unconditionally - even fewer businesses are actually willing to back up such promises; particularly in the auto repair industry.Bravo, Firestone... so long as I have a car, you have my business for life.
Oil change and filters. Great service and fair pricing. Always use the Manhattan beach location. Great staff and management. Wish it were larger building. They need a building like Redondo beach. Wish the Manhattan beach staff was in Redondo Beach!! Thanks again for great service!!
These guys are a five in my books. When ever Im in town and one of my sons cars need serving, they are the folks I turn too. This week I had both cars (KIA Sole & Toyota Corolla) serviced. Both needed car tire rotation, oil change, and fluids topped off, plus a full inspection. After reconfirming that the Soles battery was about to go out (8ys old), I decided to return back and have the work done a few days later. Next time you need service, call or visit Firestone in El Sagunda and ask to speak to Robert, Robin, or Evon. They may be busy, but their take care of you or fit you in. Dave - From Ohio.
Great experience! I would recommend to anyone who is looking for understanding, caring and efficient auto care professionals. They really care and seem to actually want the best for you as oppose to trying to sell you something.
Always seems to be a honest repair shop. Explains problems and gives options. Prices are in line with what you would expect. Does tend to be very busy and parking is extremely limoted. You can park on PCH, however read the signs as it does become a tow zone.
Henry was great. Helped me out when I was in a huge bind. Thanks man
First visit to this location. Lot is very small and crowded. Staff seem knowledgeable, however a larger location would be beneficial.
Went for patching a tire with a nail. First time the guy said it would be $25 but come back tomorrow. When I came back the price had gone up to $40 (just for a patch). Worst, the tires were not filled up enough when I left and had to turn around and come back to get more air.
Make sure to ask for Bryce he will get ur needs on ur automotive token care off thanks again good job well done Firestone!!
Been going here for scheduled maintenance and some major repairs for 2 years. Excellent every time, always honest and fair prices. Parking can be difficult.
I called and asked if they can do wheel alignment, told which car I have. Yes or No? After asking the guy 3 times still didn’t get the answer from him. Is it a hard question? Crazy.
First time going to this particular Firestone. I only needed a tire repair but received good service.
Face and by the book. Very pleased with the service. Im a manage 4000 units and when I cant take care of it in-house, Sam from Firestone is my first thought.
Great experience! Despite the place was very busy, they paid attention to any issue from customers! I would recommend this place to get high quality service and talk to kind people!
All they try is to make money out of you, when they know you have a warranty on the product and they can not charge you, they look for excuses to not honor the warranty unless they can sell you something extra.
Had my brakes replaced today, work was great service tech was very polite and had the new breaks in stock
Sean thank for your service appreciated the work and the care. Thanks to firestone crew for there work
Service was good and quick for a new tire. Hurray.
Always honest recommendations. Work gets completed as described. Fast turn around. Highly recommend.
Great customer service!
Very professional and did an excellent job in a timely fashion! Thanks again Firestone!
This is the best location Ive been too!!! The service was the best the guys Are so kind I will defiantly come back!!!! All of the guys are honest they are the best!!!!
Always been helpful, honest, and reliable.
Charlie, always doing a good. Firestone is the best. Keep up !!!
Bryce does an amazing job... make sure to request for him...
I filling like I have to beg them for a oil change I have credit card with them and I buy my tires for my three cars most of my car repairs with them but not anymore old crew good new staff no good taking my cars somewhere else ☹️😒😡😖
I had to get all do all the tires and alignment oil change and Im really glad that I went here
Very helpful and knowledgeable technicians. They were really quick with the repair and really straight forward!
Service is great here, they work in a timely manner and very professional.
Firestone Manhattan Beach are very caring and professional staff!
Very friendly guys and the manager Bryce is very helpful thanks amigos
Was in a bind from out of state. The staff was very professional and fit me into their busy schedule to get me back on the road.
Charlie was amazing and was super quick with the tire
Great Service at this Firestone Location.
The customer care is aweasome so far and they know what are doing
Customer service was superb! And they were very helpful
Excellent customer service and quick turn around on repairs!
Ok service. Pretty expensive. Might as well go to the dealer
Awesome service, great staff, reasonable price
The team is great all very helpful
Great mechanics friendly service.
Very bad service, no recomend
They took good care of us
I buy all my tires at Firestone.
👌
They don’t open at 7am
Real good service, with a real good price!
Trust themHonestyGood service
Quick and nice people! Ask for a coupon!
Very efficient and professionalHighly recommended
Always prompt and great service
Jeff and Patricia, Thank you for your help so much!
Has the best service and good people
Transparent and well receivedAffordable
Refused to fill my transmission with fluid
Fast friendly service.
Great auto shop
Very pricey.
Great customer service
Thank u Jeffry
Substandard products abusive service
My daughter and I went to this shop yesterday and the service was outstanding. She experienced light on for tire pressure. They took her car immediately and checked for pressure, puncture etc. and reset the sensor. Everyone from the receptionist to the mechanics were polite, efficient and a pleasure to deal with. We are very satisfied customers. Christine Herman
On my camry, the sign illuminated in the scoreboard for maintenance.At 9.00 he drove their car and at 15.00 was ready. Everything was done professionally and accurately. I would change this whole thing in my homeland for $ 40. Here I paid $ 98. In general, they changed my oil and filter. On the scoreboard, the inscription disappeared. Thank you.Conveniently
Very, very good service, highly recommended.Very very good service, highly recommended.
4.2 (118 comments)
Review №1
2022-07-07I am not from this area and my car broke down at LAX garage. I was worried bringing my car to an unknown repair facility. I was pleased to find the Firestone team to be an amazing group (stayed open a few min late on a Sunday for me) and very friendly. They gave me a fair price, completed the work on-time, and my car worked as expected after the repair. They also communicate very well. Henry and CJ were the two people I worked with. Very happy with this facility
Review №2
2022-01-29I wasnt supposed to be at this location but the Mgr on duty at the LA Cienega location I just wasnt vibing with; so I trusted my instincts and told him Id come back another day. Determined to get tasks for today completed I called the Manhattan Beach location. What a difference! Friendly, knowledgeable staff and Kathleen provided me with updates.. They won me over.
Review №3
2022-03-01They are very kind and have GREAT customer and car service!! They work very fast and are great at what they do. Bryce did a full diagnostic on my car and figured out the issue in no time, I highly recommend coming to this location you will not be disappointed!
Review №4
2022-07-21Best customer service Ive probably ever received. Young polite and respectful mechanic was no doubt trustworthy. This will definitely be my permanent repair shop.
Review №5
2022-04-13This is by far one of the worst Firestone I have been to. Made a appointment at least 3 day in advance for a oil change it shouldnt take all day to get to my car if the appointment 7 in the morning and when I did come back by the end of the day you still hadnt done my oil change. I will never bring any vehicle i drive to this Firestone ever again.
Review №6
2022-06-26They were awesome, highly recommended!So far Ive had 2 positive experiences with this location and I will continue to do my business here.
Review №7
2021-11-03The representative Bryce is Awesome! Service was incredible. The restroom was fully stocked, clean & even smelt clean. They had coffee for customers and even offered to get French vanilla creamer from the fridge in the back. Bryce at this location checked the tires and confirmed the others are over 60% tread. Bryce was so friendly & helpful I felt like I was at a 5 star hotel when at a tire shop. They are so fortunate to have him. He got us everything we needed and nothing more than the additional inspection we requested of the suspension and breaks. Very trustworthy. He deserves a raise and a bonus for all the loyal business he generates
Review №8
2022-03-09I came in with my mini on a flatbed truck. Flat tire of course. It was Tuesday evening around 7.pm on March 8th 2022. I was filling out the drop off envelope. When I noticed a young man looking at my tire. His name Henery. He was my angel. Opened up ordered my tires. What a wonderful man. Thank you Henery! I was so glad he went out of his way to help. I m truly appreciative of his professionalism and kindness.Thank you Henry.Sherry
Review №9
2021-07-18Awesome Service!! The folks here definitely have to best deals around the LAX around. Bryce and his team members were able to get me in and out on my way within an 45 minutes of me pulling in. Excellent time for a no appointment tire replacement. The staff were friendly and made sure that I was comfortable while they worked. I would definitely recommend this shop for anyone who needs a tire fixed.
Review №10
2021-11-12I came in to get my brakes fixed because they were making a decent amount of high pitched noises. Paid $300 for brakes but they made a lot of noises still. Brought vehicle back in for further fixing but now the brakes still make a ton of noise when stopping even at very low neighborhood speeds.Was asked if I do a lot of stop and go driving in LA??? What other kind of driving do people do here? I just want my brakes to not squeal. I am not some maniac skidding around the streets. I do not recommend the services from this business. I will be taking it to a smaller shop and hoping for the best.