Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (95)
The tracking number showed my package will deliver around 11:30 to 3:30 on Friday. I was waiting until 5pm nothing showed up. I called FedEx customer service 4 times, answered same questions about tracking no., name , address... . They said it should be delivered at the end of the day and again i was waiting until 8pm. I called them one more time to make it on hold at the Anaheim location to pick it up because it was a $400 value package and I won’t be home on Saturday i was worry it will be stolen. The customer service guy said he was gonna text me and email me the confirmation but nothing. I called them on Saturday morning 8am. I was talking to 4 people, they asked same questions and then hang up the phone , kept silent without talking to me. How professional they are in this case ? What did FedEx do when my package is only 7 miles away from Anaheim to my house in Midway city Ca. Really bad customer service, unprofessional and slowest shipping service.
Was told preloaded trl would be ready at 11 pm wasnt ready till 3:30 and found out myself after giving them my phone number. Then they put the seal on the wrong door with only the bottom latch secured... People are decent but its a complete mess.
I seen the driver of Truck 123811 empty the trash from his truck on the ground in eloy, az today
Very frustrating.1) I ordered a package that was coming in two parts. First one came on time (day early). But now the second part is on a fedex delivery truck and ready. However, that status hasnt changed for over a week.2) I tried calling multiple times WHY theres a delay. Did the driver get Covid and need to hold packages, did they steal, etc? I get it that things happen and if i knew why, then I can contact the shipper to coordinate a solution. All Fedex can say that theyre investigating.3) I also ordered another part and fedex said the driver attempted to deliver but no one was available. I can guarantee someone was home (my say off and my husband works from home).It seemed like everything was supposed to be delivered on time up until Monday. Now Im stuck waiting until Monday again after contacting the shipper to get in touch with FedEx. FedEx guaranteed it will be delivered this upcoming Monday but we shall see.
Great place to work. Full time benefits for part time work.
The worst service I have ever experienced at any company anywhere
I would like to inform you about one of your FedEx drivers how wonderful that young man is and how hard working he is performing for your company. I live in La Palma, Brookside Apartments and I noticed how he park his truck, go to the back get his package and start moving quickly to deliver his package. Every time he comes into this complex I notice him and Ive never seen another delivery person or company move that quickly. Please recognize him because he should receive the Employee of The Month Award. Its wonderful when you can give feed back on someone. I hope that I can get feed back regarding this review.
My packages have been out for delivery for five days now. The first day the driver marked it as business closed no one available. Second day said no attempt made. The third day sme as the first fourth day same thing. I was here at home waiting each day. Cameras around the property show no trucks ever even coming to my house. Today the fifth day I was told it would be here for sure and nothing. My wife wasd on hold for forty five minutes transferred three times until she was told. just wait and hung up on her .This is ridiculous I will never use fedex if Ihave any other option.I was here every day waiting no one ever came... it took six days on delivery truck and my wife had to miss our sons Christmas concert to wait for our packages.
I work here !!!! Haha it’s not a bad job and really nice and cool people I’ve meet so far
I’m not sure what to do. They keep delivering packages to my apt complex. It is a large complex with a parcel center with lockers for package delivery. For the 2nd time this month they show a small package was delivered, but I’ve never seen the package. I don’t know what is happening. Every other delivery service has no problem with this system. Twice prior this has happened and eventually they have arrived. I don’t know what to do, but I’m tired of FedEx Ground not getting my packages delivered to me.
Customer service its ok but drivers, specialty the semi truck ones, are bad really bad, I ride my bike every day to go work and every single day when I pass bike FedEx trucks entrance, this drivers almost hit me with the truck, just because are in the hurry or dont care.
Horrible service. They can’t keep track of their packages. They won’t answer phone calls and when you to pick up have you waiting 30 minutes or more to receive package.
The FedEx office is all the way down towards the end on your left hand side. I believe they are open M-F til 3/4pm, and theyre closed on the weekends.
The place in the google map is the back alley location, you need to take the next lane to come off the to drop site. Secondly you cannot book any new parcels in this location until you have a packing slip ready. The service was amazing and the staffs were more that helpful for all the customers
Terrible experience. Exception after exception and no help from customer service. Where is my package? Nobody knows.
Package has been stuck at this location for two weeks. Filed claims and no one address the issue. Same thing happened on my another package. They just updated the status to schedule delivery everyday but never deliver the package. Whats wrong with this facility?
I was told to wait 20 minutes for them to find my package at the facility. After 25 minutes I was told they cant find the package and that they will call me if they find it. This is not the first time this has happened
They get up early to sort out deliveries for you hard working 💪👷people be nice to them tip them if you can they deserve it
I purchased an item online and the selling company accidentally shipped the item to my old address. Ive called FedEx (4) times now to stop the package from being delivered, even getting a recall authorization, but they still continue to try to deliver the package. This FedEx facility (or the company as a whole) is a joke. They either have no clue whats going on or deliberately ignore the processes or procedures they have put in place. Get your act together!!!!!
Waiting five days now for my package. Amazing that these people get paid to do nothing. Will go out of my way to never use fedex(cuse) again.
One of the most inconvenient, challenging to locate and potentially dangerous offices Ive been to. You have to drive all the way to the back between two huge warehouses with limited signs. Had to get buzzed into the office and then walk in a dark parking lot with my packages. A large amount of big rigs parked almost haphazardly made it so big rigs were driving on the wrong side of the road.
They want your dedication of you have another job for their job thats temporary. Does that make sense? If we need you to stay late in must although well only be keeping you for the holidays lol
They missed their scheduled departure time,, couldnt meet 90% load, had to go to another hub to get filled to over 90%. Scheduled 22:00 finally got rolling to final destination at 08:30 the next day. Very inefficient.
This stupid company the worst when I sawI had 2 heavy package I bought Tv stands to overstock 14 JulyDelivery with Uta was in my apartment prabably 19 July ...but this not true I checl everthing .My office tell my ,we havent your package , before my door I not founded packages tooI send information to overstock amd they found it to Anahaim FedEx groundI called several time about information every time someone tell me about next day delivery..😂😞😞Today packages back to sellersThe people are layer... Never was to my complex
Had some issues before but overall they were able to get my package to where I wanted. Overall they are good people.
They know what they are doing very professional pplKeep working hardMake America great again FedEx
I wouldnt recommend nobody to work there cus they on give you part time work n hours for the work they expect
Went here to pick up my packages with ease. It is a little tricky to find but the best way to get here is google maps and than go through the main entrance all the way to the back left 👈
Package not delivered. When I tried to get information, tracking number had been erased and customer service would not respond to me without a current number. Customer service sucks!
Prepact
Worst company to work with
I thought they dropped the ball because of the tracking estimate but my granddaughter received her present perfectly in time!! Thank you Fedex!!
Bad company, no communication, very low osy, management harass all day
There’s an employee there stealing packages I’m trying to figure out how to report it but can’t get into contact with anyone
I work at this FedEx ground, so I go there 6 days a week.
They wasnt good customer service
Great place to ship...
Luckily this place is open pretty late and will accept ground packages even after 8pm.
Very good company I love working there
Kids work there and they both like it, good place for kids going to school. VERY HARD WORK !!!!
The employees there are very good at what they do
Have to wait longer to
This facility is HUGE! The office is all the way down the driveway, past the warehouses on the left. Close to the 91 freeway.
This place is huuuugeee. Longer than Trumps wall. The building is literally longer than a 1/4 mile.
The ladies there were super helpful and provided excellent fast service!
The office is located at the back by the 91 freeway. You might have a long wait while they look for your package.
Got my package soon than what it was supposed to take
Waited too long then had to go to another location to finish loading the truck
Safe Social Distancing in practice here. 👍🏼
Its a smart way to ship
Doesnt know how to deliver a package to an apartment.
Trash, big pile of unorganized mess
No problems, quick drop&hook.
Good place to do Business.
Great place ...
The best service
FedEx is always good and on time.
Open 24 hours ? CLOSED weeekend
Great customer service!!!
Worst service ever!
I work here
Very busy establishment.
This hub is the best!
Couldn’t find it
Poor service
Hard to find
Horrible service.
Quick and friendly
Good
Good
Just on time!
Work
Open space
Such a mess
Alright
Clean
Convenience
Professional
Great place
Super fast and good workers
They helped me with a package, good service, Its a bit complicated to get there, applications take you close but not exactly where the office is. I suggest you ask to get there fast and not lose yourself.
Services are good, the place is hard to find.
Its my job
Chingon .
Good service
3.6 (95 comments)
Review №1
2022-05-11Horrible customer service, if I had a choice I would never use FedEx but the company I bought from uses them as a shipper. They keep placed a delay exception on my package because a future delivery date was requested but I did not ever put a request. Don’t bother with their customer support, they’re useless. They can’t do anything based off the little information they have, they didn’t offer me any solution.
Review №2
2022-05-25It’s unfortunate I feel I need to right this.. it’s simple the drive lies about an attempted delivery.. I was at the location door open & security cameras recording.. supposedly the FedEx facility with my package closes at 6 PM and the attempt was at 5:58 PM which was just a straight up lie.. don’t appreciate my time waisted or being lied to.. this is not cool ..I hope the drive get a talking to & stops this behavior/work ethic..
Review №3
2022-06-10Literally could not get any worse. Never hated a company so much. Their driver tried to run me off the road and then their customer service team refuses to take complaints so they are just actively employing terrible drivers and the drivers get away with it bc the company doesn’t care at all. Spoke to 8 people in total, nobody would even take the complaint
Review №4
2022-05-27Trash! Absolute Trash. Labor violations, lies +lies+lies. Hard working employees are not getting proper pay, or pay at all. No COVID safety measures being executed.*Filthy Disgusting warehouse*Unsanitized dangerousAbsolutely pathetic group of management.Start time are given less than 24 hours notice10min brks are not givenWill not know the time you get off until you get offpaychecks are pinched (ie: missing hours)Google sweatshop and you should see FedEx Ground Anaheim location in the results. It may only show a description of this location, not the company name
Review №5
2020-08-18If you made an order and you had bad luck because FedEx would deliver it,I made an order through a company and put my address after that.Unfortunately, the order was sent by FedEx and they did not deliver the shipment and I called FedEx customer service and gave me an address to go and bring my shipment.Driving for more than an hour and unfortunately when the employee arrived, she told me that the shipment was inside the truck and she could not bring it, and I had to wait and they would return it.They called me and told me that the shipment was on the way and I waiting and did not arrive, I called back the customer service They told me they would solve the problem. One of the officials called me back to tell me that I was in a new location, and that I could go to collect it when I arrived. As an employee tell me a story? where is my order ??????
Review №6
2022-01-04The absolute worst. Theyve been delaying my package for days. Keep saying i need to be at home to sign but no one ever comes. Wasted valuable time postponing a family trip because customer service guarantees its in a truck on its way. Then the tracker says Operational Delay. Also cant pick it up because its against their security policy to tell customers what station my package is at. If you can avoid Fedex, you should.-They wont deliver my package due to Operational Delay-Cant go pick up the package because they cant tell me which ground station due to security reasons-Even if I figured it out, i cant have it held there without senders written consent (its from a large corporation) and by the time Fedex opens, its always already on a truck in transit.Waiting a week AFTER the actual delivery day and having seemingly no options is ridiculous. Either theyre lying to customers or none of their policies make any sense.
Review №7
2022-03-21Drivers always dropping off to wrong addresses, after many calls back and forth they tell you the driver will go back and see if he can find the package where he dropped it ,like its going to be there when he goes back .You end up losing the package .
Review №8
2021-06-23For two weeks they have had 3lb package still cant get it delivered. I ask them via out of country 800 phone to just drop off at post office but still sitting in their office. It was out for delivery yesterday but 4:18pm back at office still there not out for delivery today. Worst service ever next order calling in and asking for anyone but FedEx to deliver!!! I ordered from same place 6 days ago UPS delivering today.
Review №9
2021-12-15Staff here is pretty cool small place and sometimes lil tricky getting trailers but overall not a bad smart post
Review №10
2021-06-11Very professional team running the show over there. Came there for a drop and hook and was out in 20 min. Thanks FedEx Ground, for being quick and helping me miss L.A. s evening rush hour.