Farmers Insurance - Gary Been in Bakersfield

Review №1

2020-04-13

I got in contact with Mr Beans office under the impression that he knew what he was doing. I told him about my wife medical issues. He said that he can find us a perfect medical insurance plan to fit our needs and I left it in his hands. At the end of the day I was initally I was paying approximately $475 a month and as a few years past premiums started to increase up to $530 a month. As I already expressed to him previously it was already expensive and explained to his office staff. I finally realized after contacting someone else concerning Medical insurance, I explained to this new company what I am being charged for several years they immediately said my god your paying way too much why didnt you find a cheaper insurance plan with the same if not more benefits. After speaking to this new agent he told me that my nee medical insurance is dropping down to $280 for the Platinum plan [which is literally the best insurance plan they offer] this basically means that Im going to pay $240 or nearly half what I was paying with even better medical insurance. When I brought this to the attention of Mr. Beans office the only thing he resorted to was that I declined numerous offers to review my medical insurance every year which is completely false and untrue. Then resorted to childish remarks such as we cant read your mind! and it was my responsibility to contact them. Which he spoke a bit too soon because I had contacted his office numerious times but everyone within the office, on more than several occasions throughout the years never looked into it they kept telling me that I had been given the best rate and premiums. So here is the best advice that I can give you do not go with this agent all he would do is lie to you and tell you what you want to hear and when you finally realize that he is lying to you hes going to resort to childish games and blame everything on you! When in a customer service field it is a business to customer relationship that need to be addressed. This is where the business owner or agent in this case contacts their client and reaches out more than once a year with some computer generated email that is sent to everyone in his contacts and waits to see who replys. Whats sad is that I can guarantee you that he will attempt to reply to this by stating our office does not does not create the premiums it is through Covered California and all we do is put in the information you give us. This is 100% bogus especially given the fact that everyones life is different and life is ever-changing which is why you need an agent that cares enough to reach out to you and not just send you a group message and wait for your reply! Bottom line people use someone else just I dont care about you he just cares about making his percentage off of your hard-earned money!

Review №2

2021-12-08

Gary Been and his staff are there to take care of your insurance needs. They give service above and beyond.

Review №3

2017-06-27

Great employees. Always helpful when we go in the office or want to make a change on our policies. And we can be very needy when it comes to making changes or requesting paperwork for work purposes. The team is awesome.

Review №4

2017-05-11

Quick and Careing! We were in a pileup on I 70 in Denver Colorado in the rain. It was the lunch hour rush, we were in our Ford F250 pulling a 22 trailer. My husband was in contact with Mr. Been while the CHP arrived. He told us of the benifits we had like a hotel and a rental car while our truck was being fixed. Mrs. Been even called to make sure we where okay. So helpful when we needed them. Gary Beens Farmers Insurance is wonderful, thayve been insuring everything we own for 15 years. Highly recommend!

Review №5

2017-05-26

They have been very helpful over several years, handling both my houses and my auto insurance. Helped my daughter the first year of Obamacare, as a courtesy. Thank you, Been Insurance.

Review №6

2017-06-18

Nothing but great service and friendly help! Satisfied customer of many years right here😊

Review №7

2017-05-06

Been Insurance provides great service at competitive prices!

Review №8

2017-05-20

Been my life ins. agent for 20 years and never disappointed!

Review №9

2017-06-27

Courteous, helpful, and highly informed staff!

Review №10

2019-09-13

They listen with Good guidance.