Extra Space Storage in Moreno Valley
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Moreno Valley, Riverside County, California, US
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Crowd
Site: https://www.extraspace.com/stora...
- Monday:9:30AM–6PM
- Tuesday:9:30AM–6PM
- Wednesday:9:30AM–6PM
- Thursday:9:30AM–6PM
- Friday:9:30AM–6PM
- Saturday:9AM–5:30PM
- Sunday:Closed
Extra Space Storage in other cities:
in: 2:00 PM - 10:00 PM
out: 12:00 PM
No pets
No parties
Smoking allowed
Additional rules
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COVID-19-related guidelines apply
Fire alarm
Carbon monoxide alarm
Security cameras
Safety rules
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Cancellation is free up to 5 days before
After 5 days, cancellation costs a 5% Fee
You can't cancel an ongoing event
Additional terms
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We got you covered
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Security cameras
Security patrols
Security alarms
Daily cleaning
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Daily cleaning personel
Cleaning tools
We take care of you
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24/24 concierge lodge
Direct phone liaison
Fire detection
Private entry
Swimming pool
Baby carriage
King size bed
Bathtub
Wi-Fi
Workspace
Television
Minibar
Air conditionning
Room service
Additional details
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I used the website to rent a unit, and it was quite easy to do so for a decent price. When I had further questions, I called up the office and Tina greeted me. She helped me with my questions and went above and beyond. I have no doubts in my mind that my move in to the unit will be nice and smooth. Thanks again Tina!
Tina, is the kindest employee for storage Ive ever met. If shes not already the manager then she should be. My experience with extra space has been phenomenal, I wish the price was a little bit cheaper so I can keep the unit, otherwise first month is a good deal in Moreno Valley
Tina S costumer service is excellent she is always nice and always helpful , she always greets us with a very respectful and caring attitude. I appreciate everything that she has helped me with , making my stay with Extra Space Storage better. Thanks , By the Batice family
My First time renting here. I must say its my best choice from all the others Ive rented from. The Front desk I was treated well. Ive Seen the workers on site well mannered and Respectful. I seen a Good deal from online.called and here I am. The best thing that got me here was ever time I have had storage they were about to close 30 min after Im off work even weekends and holidays .closed.. This place is open late and most of all there open ever holiday. That was key. So thats my best choice..
I have had a storage unit at this location for more than two years now and I’ve recently noticed improvements in this facility at a time when I would least expected it. Covid has turned my life upside down but it’s great to see that the upkeep of the grounds is even better than it was prior to covid. In addition I’ve noticed improvements in the level of professionalism and communication amongst the staff. I recently fell a couple weeks behind on my payment and had the pleasure of speaking with facility’s manager Tina who didn’t berate or belittle me but allowed me to make a payment while being very empathetic of my situation. I’m glad I chose this location and I would recommend this facility and it’s staff led by Tina to anyone needing to store their belongings.
I just rented a space, reserved online but then upgrade to a bigger space on-site. It was an easy process, Lissette was super helpful and knowledgeable! She showed me the different sizes available so I could make the best choice. Paperwork was a breeze, and finished quickly. This is an excellent site, its newer, clean and well maintained. The interior of the space was great and clean. Overall an excellent experience. Thank you!
I really appreciate Mike at the main office for taking the time to check for me if there was a space available in Morano Valley. He contacted Shawn at the Box Springs location. Then Shawn called me and we set up my account over the phone. I stopped in and finalized everything at the office. Shawn was very helpful and professional. He made me feel very comfortable about storing my belongings at Extra Space Storage. I would recommend them to anyone. Thank you
This is my second time renting here. The company is extremely convenient with auto pay and a website. They’ve made some nice upgrades to the facility since I last rented here. Office looks nice and clean. Employees working here were extremely helpful, friendly, and quick. Not too far from freeway exits/entrances. Highly recommend.
This is Awesome with their Service!They called me and went over the different sizes of storage units they have.They were Kind and Courtesy & very helpful, Braden made my signing up with them awesome with his helpful instruction, thank you once again for being so helpful.
I reserved a storage unit here and went into the office and met with Bob. He really was very helpful by explaining the paperwork, showing me the storage unit I rented, going over the costs, etc. The facility, inside and outside, are very immaculate and spotless. The facility is in a safe area and not hard to find. Bob also informed me if I needed anything else, to contact him and the on-site manager. He was very nice and polite and patient. I recommend this place, if youre in need of a storage unit thats safe, affordable, and the customer service is top-notch.
Bob was most helpful and professional. Experiencing a death in the family was very hard to deal with but Bob made our experience with this particular storage facility a great one. He absolutely catered to our needs as a family in our moment of grief and even made exceptions when he could. I would definitely recommend this facility to anyone with storage needs. What an awesome business!
I’ve driven past this spot for years on my way home, so when it came time to find storage it was the first place on my mind. And after some online research, I knew based on the stellar reviews it would the prefect place to go.I came in today and spoke to Lissette, who was beyond helpful. She took the time to show me and my friend the property and answered all our questions with ease. The property was clean and well maintained.The rental process was easy and Lissette again, answered all our questions and made sure we understood all the terms of the rental.We had an excellent experience. I’m glad we decided to go with this storage location.
Great customer service from the first call to the first visit at the property. Very helpful! Melissa was a big help on making my decision on the size of the storage unit. Definitely happy with my decision to go with their storage property. Thank you guys for your help!
I went looking for storage and got so much more. The representative there, Thea, was very professional and helpful. She showed me the property and it was very clean and secure, much better in every way than the other storage facility I went to before coming here. I would definitely recommend this storage facility to anyone who needs storage. Great job, thanks!
Had a great experience with this storage place. Philip (with one L) helped me with all my questions and made me feel extremely comfortable bringing my belongings here. This was my first time buying a storage unit and Im happy with the customer experience I was presented.
I just got a 10x10 unit at this place and i am happy. Bob helped with paper work and was very friendly and helpful. He had an excellent customer service. He showed me the unit and it was clean. I highly recommend this place to anyone in search of storage units. Thank you Bob!!☺
This was my first time ever renting a storage and hope all other Extra Space Storage is just like this one in Moreno Valley /Riverside CaIt was clean , safe and secure, only dealt with the staff a few times but they were always nice , respectful and very helpful.If you have to choose a storage facility I suggest you choose this oneThank you Extra Space Storage
Brianna and lissette are amazing these ladys really made my day I have never rented a unit and the made this process so simple for me thank you so much look forward to see you two for the next few months!!!!!!Came here today and Bob was amazing his customer service is out standing and took the time to explain in detail my questions!!
My unit was vandalized, I informed the office and was told other customers had the same exprience. The lock was still on the unit door and items were missing.I told the clerk in the front office, she was told by other customers. So if you were aware of the problem, I never received notification by email and/or letter. She said she had just come back from vacation. No excuse. On several visits after to remove my items, customers stopped me to ask if my unit were missing items like theirs, yes it was. The stories they have told me is so strange.If you have a unit, take pictures, video, inventory your unit, file a police report, notify the better business admin. They must be held accountable. Good luck.
This is my second time renting a storage unit at Extra Space Storage on Box Springs Road, and I am always impressed with the experience. First of all they have amazingly competitive prices for the spaces, and I always notice how the storage units are always clean and well-maintained. Second of all the managers there are always really nice and helpful, and the whole thing seems so easy, from renting the unit to vacating. At other storage places there seems to be more red tape or irritation, but here its a breeze. I got a personal phone call from the manager confirming with me all the details of my purchase less than 5 minutes after I signed up online for my unit! Lisette treated me like I was a friend but was also very professional and prompt in her service. I was actually sad to go! I would recommend Extra Space storage to anyone, and especially this particular location in Moreno Valley. Thank you Extra Space!!
Thea the assistant manager is the person that will make your day, let along getting the service with her.So Patient and nice.Its really the reflection of why ExtraSpace will success, because of the well trained-staffWhen she was showing us the storage space, she even turned off the A/C in a hot day of 107 degree.This kind of thing will really make you think as to why dont You have employees like Thea.
Since day one Lissette from the Moreno valley location made the process for renting a storage space so easy. Her hospitality was very professional and she understand my business need.Lissette have a great experience and always walk extra mile to help. Her loyalty to the place made me feel that my stuff will be safe.I recommend Lissette to b a trainer for other front desk storage locations
For all looking for a safe, clean, convienant storage unit, where youll be treated with respect and your immediate needs to protect your valuables will be met, this is your best option. The on sight manager Lizzette was instamentl in my recent move of my mothers estate from Utah. I could not have done it without her insightful suggestions. Thanks Liz for everything
I searched high and low for a place to store my college students belongings for the summer. Every one just said Call back 2 weeks before you need it.Lizette at Extra Space was the only one to actually hear me and said she would do her best to make sure we got what we needed when the time came. I continued to check in affirming we were coming.When we finally arrived, HoneyLynn was so helpful and let me see a few units before deciding which one we would take. We couldnt be happier to be at Extra Space in Moreno Valley. Thank you all!
Im posting this review after having a 5 x 10 unit foe 4 years. during this time i wirnessed several break ins near my unit. Ive had 4 increases in price. October 2019 my unit was robbed by a client (moving out ). I followed the rules, police report ect..., I thought it odd at the time to have to purchase insurance for a secure storage facility. Im glad i did, i had to use it. I recieved 1/3 of the value of my things. However the valuable things were personal and they could be valued so i received nothing. DO NOT PUT VALUABLE ITEMS AT EXTRA SPACE. overflow only....i need space however it probably would be safer somewhere else. According to M.V. police we have doorbells cametas that work better.my experience with extra space has not earned confidence, and is expensive.
Mathew at extra storage in Moreno Valley was absolutely amazing! He helped me in all the ways I needed including what my original extra storage place located in Las Vegas NV could not or would not do so thank you Mathew you seriously went out of your way and did things right even though it was not your responsibility.
I had a great experience with you guys I did not have to worry about my style and was very easy to get in and you guys are very nice to me you call me and let me know I miss a payment and you gave me a day to pay it but Ill charge me and I like that and if I had the store again I was store with you guys
Please make office bigger..I was behind another customer and I was uncomfortable hearing his information so I stepped out..another option would be to have a patio waiting area outside the door fit for rainy and sunny days.....also sell snacks drinks...other than that lissette was awesome..
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4.9 (199 comments)
Review №1
2022-06-20Easy to use online registration/ lock was ready and facility was super clean!! A little pricey but you get what you pay for. Other places were cheaper but not clean and didn’t offer Bluetooth gate capability. Again worth the price and safety. Thank you-
Review №2
2022-02-28Excellent experience! The manager is friendly and helpful. We were able to rent what we needed for the time that we needed, and had no issues with the facility or staff. The unit was clean, and it’s well maintained. When we were ready to take our stuff out, leaving was even easier than coming. Our whole experience was extremely positive!
Review №3
2022-07-15The guy that took care of me today at the Moreno Valley location located off of ironwood was amazing i had a smaller unit I was able to upgrade. he was able to give me the 1st month free and just had to pay the insurance what an awesome guy I really enjoy my extra space
Review №4
2022-05-31Tina Was such a sweetheart she went out of her way to make sure I was comfortable and make sure everything was accordingly, we definitely need more people like her that go the extra mile to make customers feel welcome and secure especially with their belongings to be safe . Kudos to you Tina you are a very big help and a big asset to Extra Space Storage
Review №5
2022-06-13I needed urgent help and you guys made it happen rapidly, with a awesome rate, and an extra bonus ( My lock brandnew) sitting there waiting for me. Extra is right, cause You took the time to go that extra mile to make me feel extra special.❤️❤️🙂🙂
Review №6
2022-08-17Great service and very clean facility. Associate was so nice to let me use the printer for a couple of much needed forms needed by FEDEX.
Review №7
2022-02-23Tina was such a great help! She really made me feel like she cared about my family and what we are going through. Thank you for helping us cross one more thing off our long list of things to do. We appreciate you.
Review №8
2022-02-24The only bad thing i can say is that the turn in is on a merge lane. Its always kept clean, and Tina and the other attendants are always knowledgeable and helpful. Side note the storage lockers(3x3) here are offered at a steal, Cant beat cheap prices and great service.
Review №9
2021-12-06I had a storage unit for almost a year and my experience was really great! The front desk girl was so sweet and helpful every single month I went in to make my payments. I loved that I was able to use the app to unlock the open/close gate straight from my phone without getting out of my car. Never had any issues. Moving in and out was such an easy experience. Never felt like my valuable things in storage were at risk of getting stolen.
Review №10
2022-03-17Walked in and Tina did an amazing job getting me set up with a storage. The property was very well kept up, Tina let me know the property is secure and we’ll monitored. Would defiantly recommend this location.