We got you covered
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Daily cleaning
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We take care of you
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Quick and easy transaction. I came to the front desk at Enterprise Rent A Car at the Rental Car Center at Admiral Boland Way in San Diego and asked if I can rent a car over the counter. The lady representative at the desk said she didn’t have anything available and suggested I make an online reservation instead. I did the online reservation which only took about 5 minutes and the lady representative at the counter verified my reservation and got me situated. I finally got to the pick up area, took about 3-4 minutes before we were taken to the vehicle area where we were asked which vehicle make we preferred. Abraham was the person who got everything arranged and had gone above and beyond at making sure we had the right kind of car seat for my child. He was quick at identifying what we needed and worked fast at resolving the concerns. I’ve always used Enterprise Car Rental services since 2006 and had always had very good experiences.
Hands down the best service right here. No hassle at all
This place would have received a 5 star since our family only rents from Enterprise but my issue with this particular facility is that the taxes made my ending balance more than double my original quote which was never discussed in the beginning so from now on our trips to San Diego will not include a rental. Only other issue is that we were only given 2 options of vehicles and I didn’t really care for either due to the trunk space but was told that was our only options. The guy taking care of us was nice but felt very rushed and the place was not busy on the day we arrived.
Friendly service from everyone involved. We reserved a small sedan and got upgraded to an SUV free of charge, which was a fun surprise! Rates seem a lot better than other car rental vendors Ive looked at. I would recommend.
Usually I have a wonderful experience with Enterprise. But when I picked up my car at the San Diego airport, apparently if you are a state worker they basically hand you your paperwork and let you try to figure out what car you’re supposed to rent. Everyone else was escorted out and given options of rental vehicles. I was left wondering around for 15 minutes because everybody else was being escorted by an associate. When I finally saw the person who gave me my paperwork originally she said you can have that one next to you if you want. I really felt like the customer service was lacking and very impersonal because of my employer contract with Enterprise, they really didn’t care about me.
The car I received when I arrived in San Diego broke down after the first week of use. I returned the car without calling first. The attendant promptly handed me a piece of paper to take to the counter. I was immediately offered an upgrade for my troubles. I dont usually mention people by name, but Mabel made my experience very pleasant and expeditious. I was back on the road in less than a half hour from when I arrived. I definitely will be using Enterprise on my next trip.
Enterprise has come a long way in their customer experience. The young men and women go a long way at every step of the experience to insure a great rental experience.On a recent rental I was not happy with the car I rented simply becaues of it power and performance going over the grape vine. When I got to one of my destinations I asked to exchange the vehicle for one with a little more pep to complete my travels, absolutely no problems or additional cost.The only issues I have had lately in the ability to get Sirrus working all the time, please work on those issues. But great company great people and a great company for young graduates to learn the service industry first hand.
Our family rented two SUVs from Enterprise at the San Diego airport for a special family 50th Wedding Celebration. Having children ranging from 3 to 17 years of age and adults, it was wonderful that the employees and the vehicles were all set and the process only took minutes to compete and be on our way.The vehicles were exactly as requested and in great working order. The whole experience from start to finish when we returned to the airport was flawless. I highly recommend Enterprise and will definitely be renting from them again.Thank YOU!
Enterprise staff were fast and efficient. The whole process was seamless. Was glad that I got the car of my choice. Will definitely rent from them again. The only downside was trying to find a gas station close to the Rental Center - a bit of a hassle, but doable.
Everyone that helped us was nice and told us everything we need to know. The whole process of getting inside the car and taking off as about 30 minutes. They gave us the option between six cars to choose from. They had a good line up of cars to choose from. We chose a 2019 Hyundai Elantra and it was in great condition and drove well. Dropping off the car was really easy to due and there were no issues.
I rented an Enterprise rental car at the San Diego airport last week. I had a free upgrade card, and had reserved an intermediate suv, but wanted the full size. The car I was given was perfect, except it only had 3/4 of a tank of gas. When I stopped, I took a picture of the odometer and the gas gauge together. Upon my return to the rental car agency, I presented the picture to the agent checking in my car, he told me he would give me a discount. I didn’t see the receipt until I went to my email and the agent had discounted my rental $20.00. I was quite surprised and happy. I will gladly rent with Enterprise in the future.
Worst experience I ever had with enterprise came from renting here, I have been renting for years and after my experience here they will never get my business ever again.I made my reservation two months in advance and when I got there I decided to upgrade the rental. However, I noticed that the lady did not upgrade the dates instead she created a new reservation with the wrong dates. I called enterprise and couldn’t get a hold of their office instead I was xfer to their customer service line which told me that it’s going to be at a higher rate if I extended and if it’s an error when I return the rental I would need to show the original reservation with the correct dates to get the actual rate I was supposed to have.Then when I returned the vehicle I accidentally left my AirPods in the vehicle while I went to the desk to handle the date issue I have had a few days prior. After they adjusted the rates I went to the airport for my flight and realized I didn’t have them and came immediately back for them. I think the managers name is Robert that day and he was disgusting! When I got back he sat at the computer for 3 minutes before he asked me if I needed assistance. Once I told him I left my headphones he continued what he was doing for another few minutes before he went to look for them. I waited in total 45 minutes while he “claimed to check” he never once apologized for the wait, I even asked another person there on the status because he took a long time and I already explained I have a flight. When he came back he said he didn’t find it and that enterprise isn’t response for anything left in the vehicle, I was really upset because I know exactly where I left them and that I felt one of their workers had taken them. He didn’t even apologize for the wait, the experience, or anything and I expressed to them I’m going to take the issue higher, and he said “okay” and walked off.Never have I been treated with such disregard and a total lack of customer service, total lack of decency, and blatant rudeness ever and I felt disrespected and humiliated. You guys will not have my money anymore! EVER!
I cant complain much about the car rental process. It was easy to pick up the car and return the car. I was luck to get a free upgrade on my rental because they ran out of the vehicle that I choose to rent. My only problem was that my rental smelled like a ashtray from some one smoking in it. Anyone who doesnt smoke hates the smell. Other than that no issues.
Rental car agencies get such a bad rap. I have used Enterprise for years all over the country and have never had a bad experience. Their customer service is good when checking in (not always quite as good from the people who actually give you the car), and I have never been overcharged or been taken advantage of in any way. Their cars are clean and they always have the car I asked for.
My rental originated and ended in San Diego with a trip to Anaheim as part of the rental period. The employee when I picked up the care was patient in explaining the features of the car and the particular GPS as well as being careful to examine the car (noting some minor damage I had not seen). The return was uneventful with again very courteous employees. All in all a flawless experience.
I would give 5 stars because the customer service is outstanding, but I have one complaint. 75% of the time I rent a vehicle, the enterprise customer rep does not know which car model has a navigation system or even if the car model has car play. Typically the person runs around turning on a car and checking to see if it does or does not. Several times, like last week when I visited San Diego (airport), the attendant would confirm the car indeed had navigation system or Apple car play and it actually did not. It is hard to really know until you leave rental car complex and try to sync up and if it does not, well its too late and too hard to return the car for another.So, please have your reps know what car models/make ha a navigation system and/or Apple Play before we arrive to pick up a vehicle.
Although we werent impressed with the car we had selected (Dodge Caravan), we did have an easy time getting the vehicle and returning it. We drove about 300 miles and had no incidents other than some design flaws in the vehicle. We were very satisfied with Enterprises service.
I loved the vehicle selection that I was offered but the staff left a bit to be desired. The employee was supposed to add the military rate to my account but was unable to get it processed but told me upon return my final bill would reflect it correctly, which it didn’t. So there was no discount applied to my vehicle as I was told there would be. And the representative that helped me when having to pick the vehicle seemed very rushed and irritated when I had questions. She also explained NOTHING about the car, I didn’t even know how to start it or turn on the AC, nothing. When I chose the vehicle I wanted she started it, did a quick inspection and was on her way. So while I throughly enjoyed the actual vehicle that I got, the service could have been considerably better.
Great experience! Fast, easy, and they were helpful! We didn’t have to wait once we got to the car pickup portion! We picked up on a Friday morning. Highly recommend! (They do charge if a little bit of gas is needed, which was $4.00 per gallon (which was cheaper than gas prices at the time). Just know, FULL MEANS FULL, not even slightly less. But that was on us and it was like $10 and it was our fault. Not mad at all about that, just a heads up!
We verified the type vehicle we needed with Enterprise the day before pickup. When we arrived to pickup our vehicle they didnt have a vehicle in the category we reserved. They could not find us a vehicle from other Enterprise locations. They said they could accommodate us if we could wait another day. That we could no do we were traveling with people from 5 years old to 93 years and already had hotel reservation that we could not change. Finally they transferred our reservation to the San Diego airport Enterprise. Blair Howington and her staff did everything possible to accommodate us. I give San Diego airport 5 stars. The vehicle they provided us was perfect.
Quality experience and awesome service. Vehicle was literally brand new. These folks take care of you.
Love the car. Did not care for the service. The Maserati had a slow leak in the tire which I had to put air in everyday.and Enterprise wants me to spend time out of my vacation to sit at a tire shop and get a flat repair. Not cool! Someone did call me an issue me a partial refund so Im adjusting my stars.
Everyone rents cars, everyone has competitive prices, blah, blah, blah! What sets companies apart are their people. These guys are the face of great customer focus. Crazy busy when we got there, and a very efficient and personable team got us out and on our way quickly. Left and went up to Pendleton... Wound up with a dead battery. S*** happens. Called in and 4 different local Enterprise Agencies tried to line us up with a comparable replacement. When we turned the rental back in, the rep processed a generous credit to offset for our trouble. And then after we got home to the Midwest, we got an apology call from management making sure we were ok and happy. Enterprise San Diego... you’re “Aces” in my book. Thanks.
Enterprise had ready for me exactly what I rented. In fact they gave me other choices but I stayed with what I had picked. The bus ride from the airport was insane, thought I was on a carnival ride. The only issue I had was the wait line to get checked in. It’s difficult when your traveling to understand why state employees get preferred care at the counter. But your check in folks were great, courteous and respectful. We found the same thing true with the garage folks. Great selection of cars and trucks.Thanks for a great experience other than the long wait to check in.DeJuan JerniganYes I will rent again and tell others to do the same.
Car was very good and economical. The major problem I had was the windows were not cleaned properly. When I took it out the glare was terrible, I wiped it down with a wet wash cloth and all was good again.This is my second or third rental from Enterprise and all were great rentals!
When we arrived to get our car in San Diego, they had run our of the size we had selected. They gave us a free upgrade as a result. The checkout and drop off process was very efficient and the car we ended up with was in good condition and drove well.
Needs to work on their customer service. Used Enterprise for over a decades. But this location seriously needs to work customer service.
Rented from LAX 2yrs ago and both there and here in San Diego were/are Exceptionally GREAT experiences. It took us all of 5-6 mins to get our Jeep. Customer service is top notch upon pick up and return. Returning also took 5mins. I would NEVER rent from any other company. We are Enterprise customers for LIFE ❤❤❤❤
We rented our car from the San Diego airport last Monday. Ive only rented from enterprise for the last 5 years and this might be our last time. When we picked up the car we inspected it in the garage and everything looked fine. When we stopped after getting a about an hour away from the airport i found the side of the car was covered in white paint overspray. It couldnt be seen in the parking garage since it was so dark so i called back to the location to let them know of the issue right away. I also let them know that the GPS was not working in the vehicle, the cars display screen was blacked out so you couldnt see 75% of the screen. i asked about this as well and they suggested i call road service. I was sure that a tow truck driver would not be able to fix the info system on the Volvo we rented so they offered to have a manager call me back so i could discuss getting a new vehicle. Even though i was told we would be called right back, we were called back two days later. It took two days to return a call, and the excuse was that she was on vacation. I asked why nobody else could return our call and she had no reason. She didnt offer anything to fix the situation, said that my car shouldnt have GPS anyways so it wasnt an issue that it wasnt working. Its disappointing to see how little a company cares about offering quality service. After i did tell them i would not be using enterprise again, i did receive a call back a couple hours later telling me i could bring my car back to exchange it for a new one. Keep in mind we were in Newport Beach, and they wanted me to go back to san diego. it could have been resolved very easily the first day we called.
Renting from Enterprise at the San Diego airport was fast and easy. Pick-up & drop-off are super easy - plus all under cover! My experience was great.
Nice rental facility. Clean shuttle buses from the airport and friendly staff. Hooked us up with a fun rental for our week in California.
The car I reserved was not available. I was put in a huge tank of a vehicle. The calipers on my rental were adjusted improperly. The brakes pads were grinding and slowing the car while driving. I had to return it for a replacement vehicle. The replacement vehicle had brakes that squeaked when engaged. You need a new brake tech. The car was clean and the attendants were personable.
Pretty quick service despite a line of customers, and the rental worker was very efficient and had me on my way in an upgraded car in no time. Will definitely use this location again!
From start to finish it was a very easy and smooth process. The staff were all friendly and patient and were willing to explain features of the vehicle that we were unfamiliar with. Excellent choice! We are delighted to have chosen Enterprise.
I followed an email asking to give a review about my latest rental experience. The email link set up the review under (exotic car collection by enterprise) I have no idea what their exotic car collection is, but Im sure my Nissan Sentra wasnt a part of it. I would give a 5 star rating for my rental, great service, easy pickup/dropoff, but I cannot speak to the exotic car collection that they asked me to review because I didnt have that experience.
When we arrived at the Enterprise desk at 11:30 pm, there were several people ahead of us. Like us, many had reservations. The desk agent helped us and sent us to pick up our economy car. To our surprise, there were few vehicles left in the lot - and most were minivans. We were offered free gas to compensate for the lack of economy vehicle, and it was late, so we took it. Not happy with the need to drive a minivan on California freeways from Chula Vista to Oceanside, even with the perk of gasoline.If people make reservations and request a certain type of car, how did your lot end the day with NO smaller vehicles? Nick, who helped us in the lot, said youd had a carmageddon but what happened? Not your usual standard of service.
What a great experience utilizing Enterprise for my car rental needs. Easily accomplished at the San Diego airport location. And I would say the best vehicle walk-around equipment briefing Ive ever had. Wonderful job.
Service checking in and out was good but the lost and found process is terrible!! After dropping off my vehicle and getting to San Diego AirPort maybe 30 minutes) I realized I left an item I had purchased in the trunk. I couldn’t call them directly, the run around to contact lost and found, which is not local. After a few attempts I finally got a hold of someone that said they could contact the location. They replied saying it the car couldn’t be found and the item “couldn’t be found”. I’m calling BS on this because the vehicle was just dropped off and you’re going to tell me the vehicle can’t be found?!?! Plus, the claim process is terrible to get any good info or anyone to call you back.
I was running late due to a flight delay. There were already 4 individuals in line when I stepped through the Enterprise door. I did not have the time to wait so I used the Self-Serve Kiosk for the first time. Best invention ever! I only needed my drivers license and a major credit card and I was done within minutes. I blew through the line and all I knew the 4 were still standing in line. Ive shouldve used the Kiosk concept a long time ago.
I would rate the overall experience ok. Customer service was great but the overall condition and cleanliness of the convertible we rented was not great. The car wasn’t washed (or if it was it wasn’t a good job at all) when we picked the car up and the car had dings and scratches all over the place.
The vehicle provided to us was much more than what i was expecting. It seemed that i was updated twice fro the same price. Ride was very nice and my family was very comfortable. Staff was very professional and friendly. Thank you. Will come back and recommend to my other associates.
Love the personal touch! Check in is super easy if you have a reservation. The Enterprise associate greets you at the car pick up area, helps you choose and inspect a vehicle and gets you on your way. Always courteous and friendly staff.
I use Enterprise frequently, but have used others depending on price. I was taking a trip to San Diego and decided to rent a convertible for the first time. On the website it gives you a picture of a Mustang and was what I was expecting. I know it also has a disclaimer or something similar, however when I arrived they were out of Mustangs and had to settle for a Camero. The guy helping me went to look to see if one had been returned. I also received a call asking if I wanted to come back if when one was available. I guess I should have just rented a midsize with no expectations.
My experience renting a car from Enterprise was simply amazing. Everything from the very beginning selecting a car and making my reservation to getting a free upgrade to pickup payment options. Best part was I LOVED THE ROGUE IT WAS A 2019 AND I NEARLY FELL INLOVE WITH THAT SUV DROPPING OFF WAS A BREEZE AND EVERY SINGLE EMPLOYEE I CAME INTO CONTACT WITH HAS SPARKLYING PERSONALITIES. GOOD JOB ENTERPRISE. YOU MOST DEFINITELY HAVE MY RETURN COSTUMER SERVICE!!!!😁
Where do I start. This company has so many problems, they are hard to recall and list. Bad customer service, poorly maintained vehicles, rates that change when you get to the counter and so much more. If I had not already invested years of loyalty with this company, I would take my business elsewhere. Almost every time I rent with Enterprise, something goes wrong. This company needs to take a hard look at their practices and employees and make some strong changes.
Great customer service but way too many hidden fees!! They give a total on the website, then when arriving to pick up the car its was an additional $150! At that point theres no other option after waiting 40 mins in line so that was extremely frustrating. The car was fine and clean but way over priced.
The website was very user friendly. I reserved a car quickly with no problems.I was greeted immediately by a very friendly, professional employee. The car was super clean and just what I wanted. The process was so easy and I was on my way in a matter of minutes. The return process went equally as well. Very efficient. Excellent experience!!
I was very pleased with how easy it was to rent from enterprise and the ease in returning the vehicle. Your staff were very knowledgeable and friendly. They treated me like I was important and valued as a customer. I would definitely rent from you again and encourage my family and friends to do the same.
Ford Explorer rented to me with defective front tires from Enterprise San Diego Airport. Took 2 hours and 2 trips to Enterprise Palm Desert to convince them to exchange the vehicle and/or tires. I dont understand how this vehicle was rented out in the first place. Extremely disappointing and a very real safety issue.
Fantastic facility with professional employees. The service if fast & efficient & the cars are always in great condition. We have rented from this Enterprise several times and have been thoroughly impressed each time.
Worst cars, customer service and availability so simply don’t waste your time and rent a car from another rental car who cares. I got a worst car ever from them and when I tried to switch to a different car they gave me hard time for 3 days. The manager there have a very attitude
My wife and I came here a year ago and they had great Service and even saved me money from my online booking. We had a great experience and are very impressed with Enterprise. My Wife and and both agreed that the people in lines with other companies didnt look happy. You get what you pay for and for the little extra money we will only rent from enterprise. Thank you!
Ive been very pleased with all rental vehicles I have used in the past 2 years. Vehicles are always ready and waiting and the staff has always been very friendly. I will definitely is Enterprise in the future. Thanks.
In Colorado, I used enterprise for 4 months after a car accident. I reserved a car rental in San Diego and the manager wouldnt rent me a vehicle because I didnt have a credit card. I offered to pay a deposit of $5000 and was still refused a rental. This is garbage and so was how I was treated. Go through any other company.
After making my reservation in the lobby while I waited, I was greeting by a nice young lady behind the counter that directed me to go up the escalator so that I could retrieve my car. Upon arriving to the top of the escalator I was greeted by a lady named ERIN and she was by far the most comforting person to speak to in a long time. She realized that I wouldnt be able to fit a the vehicle that I thought would be suitable to she upgraded me just for her peace of mind. She used the quote I dont feel right just stuffing you into a car. That kind of on the spot judgement is rare nowadays. I wish Erin the best of luck in her bright future.
My luxury car ended up as a full size SUV, didnt like it at all.(Infinity QX80)gas tank needle was at full???When I filled it, the needle went past the F by 5 gallons, felt taken advantage of.Very dirty vehicle, really wanted the STS or Mercedes car
My reservation was at another location. I had no way of getting there and was pretty confused the rental wasnt at the Airport to begin with. Enterprise took a look at my reservation and modified quickly so I could rent the car from the airport right away. They continually surprise me with their awesome customer service and ease of getting the car in the first place. I never use anyone else!
Speedy checkin however long lines when we went upstairs to claim vehicle. I feel they should bring the car to us. Instead we drug our bags to select one? I said whatever i selected online was fine so first one they showed us was what we got.Dont pay the 65 bucks to refuel. We filled up pretty cheap. Checkout and dropout was 5 stsr. Easy.
The customer service was friendly. They were efficient in getting me on my way once I arrived. Drop off was an easy process as well.However, the overall cost of the rental was $40 MORE than I was told it would be.
This rental was short and sweet. The staff was very pleasant and the vehicle was a step above what I requested, but at the same price. I was able to pick-up at the airport and drop off in a different location without a transfer fee. Overall, it was a great experience. My only complaint was the price. $83 for less than 24 hours. I highly recommend just for the service and quality alone.
We rented an SUV in San Diego near the airport. It was a very smooth experience obtaining the vehicle and returning it. All the employees were extremely friendly and knew exactly what to do to expedite the process.
This was by far one of the best experiences we have had renting a car. The staff were helpful and courteous. Location and time from and to the airport was perfect. Best service we have had in a while, and we have been traveling for over 37 years in both our pleasure and business trips.
Awesome experience with the agent and the car. We got a free upgrade, because they ran out of the car we originally supposed to rent. The staff was awesome and the car was clean and an awesome ride. I gave them a 5 star for the great customer service, they walk me through the car and provided me with all the information that needed to be brought up, thank you again and well definitely use Enterprise in the future.
After a few years of just taking whatever was the least expensive car rental, now I only go through Enterprise. I have never had a problem. I love that they dont pressure me into taking their insurance or other extras, they just ask politely and leave it up to me. The cars are always clean and ready to go. They are quick on return. Excellent.
I had a very pleasant experience renting a car from this Enterprise location. The wait was not very long at all and the car we got to choose from was what I expected. The employee showing us the car was very nice and hospitable. The return process was very easy and efficient.
Although San Diego has their trolley system, like the stop at Fashion Valley, its always good to have your own transportation. I drove down to the San Ysidro/Tijuana border with my rental. It was fun. The car gave me no issues. Although I dont prefer keyless startup cars, I got the hang of it.
I cant believe how easy it was to pick up and return a rental car! Excellent customer service! My last rental with another company was horrific- I will never use another company than Enterprise.
These people gave me great customer service: courtesy, speed, a clean car, easy check out and back in; seriously, I almost forgot what that felt like from a car rental company. Ill be sticking with Enterprise from now on.
All the customer reps that assisted were so friendly and very professional they got us checked in and out so quickly and the car we rented we feel in love with and are now looking at buying one. Thank you Enterprise for being a professional company 😀
As an Enterprise rental customer and purchaser of two Enterprise vehicles, Enterprise is my go-to source when my travels require a car.Their operations, from reservation to delivery, are smooth and easy and their staff always personable, knowledgeable and professional.I whole-heartedly endorse this company.
We had wonderful service by a very friendly person. There was no wait, lots or respect and big smiles. Enterprise will be definitely our go to car rental from now on.
Awesome customer service. Quick and easy shuttle service takes you directly to the car rental facility Once you arrive, it is no hassle at all. I was in and out with my quality vehicle in less than 10 minutes. I reserved it four months in advance and was satisfied to see that it was still there waiting for me. The staff was friendly and knowledgeable. I would definitely recommend Enterprise to anyone who wants a quick and friendly service with a quality product or vehicle for this matter.
Excellent service drained every ounce of stress out of arriving in an unfamiliar city with deadlines to meet. The car was perfect and everything went smoothly. The price was very reasonable and competitive.
Enterprise is the only car service I book with strictly because of their exceptional customer service. I have NEVER had a bad experience with them! Car prices are competitive as well, so its a good fit for my frequent travel needs.
I always have a good experience with Enterprise. The cars are actually clean and smoke free. If the car I wanted isnt available they are happy to put me into a car i approve of and get me on my way. Service is super quick with a reservation as well...
We were greeted quickly and the staff was friendly. They did not have a car in the class we reserved and were upgraded without any additional costs. We were in our rental and on our way within 15-20 minutes
Both the new rental car center and Enterprise’s remarkable customer service made this process much easier than expected. We were in a rental and on our way within 15 min of getting our luggage. Amazing. Enterprise’s staff was beyond friendly, and so efficient that returning the car was a breeze. Thanks, I will definitely share our experience with others!
Great service from the get go. Friendly and knowledgeable, even walked us from the counter to the garage. Was offered a free upgrade, which is not unusual. Great car. I always use them if possible.
I had reserved an economy car but there were none available so I was upgraded at no additional charge. The rental process was quick and painless. Returning the car was just as easy. Car was clean and comfortable. No complaints.
Had a pleasant lady help me to my rental and go over all of terms, checked vehicle all the way around a few signatures and off I went. Very pleasant employees, Thank You Cinthia
They only want to rent to you if you are from out of town. I am military so they went ahead and let me rent. I really appreciate that. It was the best and easiest rental process. I was in and out in less that 15 min. I love the service. The return process was easier. I was in and out in less than 5min. I would rent from them all the time if they allow me. It was the best experience in renting Ive ever had. Customer service was excellent and professional. They greet you at the door so there was no waiting time. GREAT SERVICE ALL AROUND!!
This was my second car rental from Enterprise in the San Diego area and, as expected, it was an easy and enjoyable experience. The friendly young representative who helped me select a car and get me on my way was very helpful. There was a good selection to choose from and Enterprise remains at the top of my list when I travel and need a car. Strictly first class.
The Location / staff experience is good. The Vehicle that was given was not exotic as I really expected. They might have to upgrade inventory and keep the vehicles to speak for themselves as exotic. Not up to the expectation but overall a nice experience.
Great service. They were very thorough about ensuring I had a vehicle I would be happy with, giving me every opportunity to change if I choose. Also very knowledgeable about things to see and do in the area, and offering suggestions.
I had a great experience renting a vehicle from Enterprise at the San Diego airport. I staff were attentive and efficient. They had a great selection of vehicles and were anticipating my arrival. Check in and out were both smooth. I was definitely satisfied.
Excellent service. Cars always clean. Staff go out of their way to help you.Only rent from Enterprise.
I was impressed with the huge drive thru leveled structure for all the rental vehicles at the San Diego Airport. Enterprise was my choice and a good one at that. We found it easy and plenty of staff members assisted us and helped during the rental process. The check out was the same. Well done!!
Awesome experience here. Great service, got to pick our own car, and the associates were super helpful and accommodating with adding an extra driver at no additional cost.
The rental experience was very nice. Quick in and out. No hassle with policies. I also enjoyed the clean car.
The service fast and friendly. After checking in at the counter I proceeded up stairs where someone met me and took me to my car. After we did our walk around then I checked out and was on my way. Returning the car was fast and easy. The overall experience was fast and easy.
Would give zero stars if possible. Busy Friday night. Everyone with reservations. Only one person working the desk. Why not adequately staff? The dumb kiosks dont scan drivers license as they should. Several people have tried. Desk person couldnt care less.
Very helpful staff they get you in and out as quickly as possible. Very friendly staff! If youre looking for a place to rent a car Enterprise is the place
I love renting from Enterprise. Their customer service is great!! I accidentally chose the wrong class car and they let me keep it. #freeupgrade
Its my first time since they renovated and all the car rentals are together, we had to wait a bit for the shuttle but once we got there it was super easy the guy that helped us was really friendly... we have never encounter an issue and price is good!
Ive always rented from Enterprise. They have a basic selection that works for me. The service is usually quick unless youre at the counter waiting to check in. When the self serve kiosk is working, you can get faster service. Rental staff are usually friendly and helpful. Cars are usually clean and reliable.
I had a very pleasant experience. The new facility is awesome, very clean, and well lit. Everyone was friendly. I had to wait about ten minutes once I got out to the car area, but the friendly attendant made the time go fast.
We had a wonderful time in San Diego. When we went to pick up our car we received an upgrade and the customer service was exceptional. I try to rent only from Enterprise whenever I need a car. They have great rates and the vehicles are clean and well taken care of.
We had an awesome time in San Diego and part of it was the no hassle upgrade and great customer service we received from the guys at Enterprise. We were able to get a shuttle to and from airport. The staff was excellent and we even got some gas money back when it was all said and done! I highly recommend them.
I enjoy testing various exotic rentals at enterprise. I have used the service for years and it has continued to improve vehicle selection, service and most importantly the rental experience. Thank you I look forward to my next adventure.
The vehicle was comfortable to drive and clean. That part of the experience was excellent. What I didnt enjoy was being asked for an additional deposit at the desk before I could get the vehicle. I believe I should have been told about this in advance.
Terrific experience. Got picked up on time. Quick service. The right car for the right rate (it was a AAA discounted rate since our car was being serviced by roadside assistance). We only needed for a day. Sales associates were polite, quick to process out. Rcvd receipt and were out the door to walk to the repair shop two doors down the street. How convenient. Totally loved the service. Great service is what counts.
Rented a car with them while I was in San Diego. The best car rental experience I have had to date. Very friendly and helpful staff.
Just tried to call to get a reservation. Lady was very rude and was just trying to get me off the phone more than truly take care of me. She needs a lesson on customer service. Ill call another place thank you very much. Youre not the only rental car facility people have to work with. Good luck!!!
The staff at this Enterprise was very friendly, courteous, and helpful. The rental price was competitive for that type of car. The vehicle was clean, easy to drive, and performed very well. The gas mileage was also very good. I will rent from Enterprise again.
Excellent customer service!! They didnt have our vehicle so we got upgraded for free. The transaction was smooth and easy and NO HIDEN FEES!! Definitely using Enterprise again!
Excellent service! We were able to check in promptly for our rental, was also able to get the car we reserved for and the wait time to get our car was less than 10 minutes. We would definitely rent from Enterprise again!
Best price and polite and professional service. Enterprise had enough staff working when we picked up the car which made it a fast and painless experience. They gave us the address to return the car without us asking which we put in our GPS. The young man who checked the car back in was hustling and professional. They made it as easy as could be renting a car.
Had a great experience this time around. I wasnt happy with the selection available when I arrived, however I was pleased to learn that I could upgrade to a Mercedes for only $10 more per day. The agent was friendly and informative and I was checked out in a matter of minutes. I will definitely rent from here the next time Im in town!
Great experience renting my vehicle from Enterprise. All members were friendly, helpful, professional, and courteous. Thanks again for making our experience with you a positive one. We will be back soon renting another vehicle from you.
Staff at the airport where very helpful. The day I picked up my rental, I went to the counter showed my drivers license and in about 4 minutes I was walking upstairs to pick up my vehicle. Thank you for the great and speedy service.
Super easy and convenient car rental set up at the San Diego Airport. No wait time on shuttles or guest services. Highly recommend Enterprise at this location.
The rental of the car would have been a 5 star. There service was exemplary. The only complaint I had with them was after I left a key and remote in the vehicle, the service was still great, but when it came to mailing the one key and remote I expected to pay for the mailing. But never would I have thought it would cost over $32.00 and with that cost, it still take a week.
I work at an Enterprise in Canada, I have rented from many different locations before...but this was the best customer service I have ever experienced. Very impressed.
Good, efficient service. Car in very good condition. I reported a small problem when returning and agent gave a small discount, appreciated that. I like using Enterprise and recommend them.
As usual I have a great experience renting cars from Enterprise. Went through San Diego International Airport location and they were courtesy and extremely professional.
As usual, had a painless renting experience with Enterprise. Car was clean and in great condition. Staff was friendly and helpful at both pick-up and drop-off. Will rent here again in the future.
Very pleasant experience. My first time using enterprise. Quick shuttle to and from the airport, friendly and attentive staff. At times they were overly friendly, everyone shakes your hand, everyone is thrilled to see/meet you...the employees treated me like i was buying a car rather than i was just renting one for the weekend. It made me feel like my business was appreciated.The process in receiving the car was prompt, and we were on the road quickly. The car was brand new, a 2015 model, clean inside and out, full tank of gas, everything was ready to go. The vehicle ran great and the return process was streamline. The return took all of 5 minutes, and a shuttle was waiting to bring us back to the airport.I felt the price was expensive for the car, but the service made up for it. The professionalism, and turnaround was worth the cost. I felt like they were on top of things, and thats important when you are in an unfamiliar town.I would recommend this Enterprise to friends/family.
A highly efficient and smooth process. I arrived, checked in at reception, and worked with one of their staff to choose a car and was out in less than 10 minutes. They made renting a car amazingly easy. They will have my repeat business in future.
I rented twice from this location during my stay. Very quick rental and return process with a wide selection of vehicles. Very pleased.
Very professional, simple at getting you in and getting you out, and high end customer service. I liked the email option for receipts that way I am not walking around with paper etc. I highly recommend Enterprise. Thank you.
Great car rental experience with the personnel, car, and price. The only exception was the kiosks do not work very well.
We picked up our car quickly and with very little paperwork. As our car was a convertible, the Enterprise representative took us through the process of raising and lowering the top. Also, I appreciated that the representative didn’t push to sell us on other added costs. The whole experience was quick and cordial. The drop off in a different city was also very quick and easy.
My latest experience with Enterprise was EXCELLENT! Very easy from the moment I showed up at the counter and then extremely pleasant and efficient process with the rep putting me into my car. Excellent experience!!
The customer service was very friendly. It took a while for them to print out the papers and get the car, but once I had received it everything went smoothly. I received a very nice car, but after one day of driving it, I opted for a smaller car. The exchange process was easy and quick. Returning the car was simple as well.
I was very pleased with Enterprise’s customer service. They were very informative and not forcing many extras on me like most companies do. From the pick up day to drop off. It was smooth like butter.
After an extremely long day due to my flight being delayed after mechanical issues, I was warmly welcomed by the team in San Diego. I had already been assured that my reservation would be there. I am so glad that I didnt rent from the other company I almost went with, as I am afraid what would have happened to my reservation with all the delays I had. It was also very reassuring to be able to call the location and keep them updated on all my delays (I sat on hold with the other company for over 30 minutes just to try and my a change to the reservation I canceled with them). Sure I paid a little more to rent from them, but after the day I had had, it was worth every penny.I would give a 5 star rating but the interior of the car needed to be cleaned just a little better. Other than that, the whole process was wonderful.ps - love the new location!!! So easy to get in and out of.
The crew at this location from check in to exit was perfect. I traveled on two separate flights alone with two small children, and both girls at the check in counter instantly put me at ease. They were sweet to my children. A miss Natalie assisted me with my reservation, and then personally walked me to the vehicle pick up area. We had too many bags to carry all by ourselves without a cart, and so she helped to carry and walk with us. Thank you for that! A kind gentleman greeted us there, and connected us with a miss Tina who took over from there helping us to select a vehicle. She took plenty of time answering lots of questions, checking the car over, and showing me how to operate the vehicle since it was very different than what I’m used to. She was incredibly patient, and professional. On the way out the gentleman at the exit allowed me an opportunity to ask any further questions and guided me out and on my way. Not all things go so perfectly from start to finish but, this particular group has it together. Can I also just say that everyone I saw was dressed so sharp!These guys definitely go on the nice list.
I had tight schedule and they gave me car with low tire pressure which was very inconvenient. They should have checked it before giving renting it out. Other wise service was good.
Picking up my rental car at the San Diego airport was a breeze. Returning it was even easier. The staff was friendly, courteous, amd efficient. Thank you.
The crew and staff were very friendly, fast and knowledgeable. Wonderful customer service, i will be renting here more often. They have a plus program when you earn point for each day you rent which will qualify you for a free day of rental and other amenities.
Our experience in getting our rental car was seamless, quick and easy. The staff was friendly and quick to please.
Good convenient service and great rental car. Only drawback was all the extra charges that were added to the bill!
I cant complain. They got us checked in relatively fast, were very friendly and helpful, and the car served its purpose. One star off for not having the car we selected in the first place (seriously, keep watch over your inventory). Why give car options if you are going to give them all out before we get there....
Super good service. Quick and accurate in delivering car. The best they can do for a customer is seen from their intentions and actions.
It was easy to make your way to the Rental Center since it was pretty close to the airport and there is a shuttle. Once I arrived, the process went smoothly from confirming my reservation to picking up my vehicle. The return process was just as fast and smooth. Would be willing to rent from Enterprise again in the future.
Its very convenient and efficient! All the prices of rent and insurance is very clear. Excellent help to sign in for the car and very quick to get out of the lot and on the way. Representative gave me options on the car to pick the one I wanted. Overall performance of Enterprise was excellent!
Rented a car to drive 120 miles home after a cruise ended in San Diego. Pick up and return was easy. Great price.
After using Enterprise over my last few San Diego car rentals I have to say they have been my best experience with car renting. I am always impressed with the Staff and their efficiency and great attitudes. My car this time was new great to drive. The car pickup process was easy using the self serve station and I was on my way in less than 5 minutes, even though there was a line at the counter. The return process was just as quick without problems. Thanks!
Everyone was very nice and courteous.from the desk to the person getting thethe car was flawless. it was quick. wealso like that they were all wearing business attires. great service. thankseveryone.
My first time renting a vehicle and I was surprised with how there was no hassle for the pickup or return. Will be renting frequently! Great customer service!
We fly into San Diego at least once a year. 1st time we went w/a cheap company & we definitely got what we paid for (old/lemon car that sounded like it was on its last leg) plus more charges ($400+). Awful. Next trip we used Enterprise at the Airport: beautiful car & great service. A little more expensive but SO worth every penny! This is our 3rd rental from here. New this time was the kiosk in the garage...LOVED it! Got checked in very quickly(5min or less) & by the time we got upstairs they were waiting to greet us. We were put in a 2018 Chevy Impala (stunning!) We will always use Enterprise. Dont have to stress about your car rental at all, going w/Enterprise at the Airport, you are in very good hands. 😁
Even though I included my flight number, Enterprise San Diego Airport had closed. I was sent to National. National told me the same price as Enterprise. However, the next day, I discovered I had been charged an extra 50 dollars on my card.The airport office should be open.
Smooth transaction, quick service picking up and returning the vehicle. Best car rental experience weve ever had.
The car was an SUV - GMC Acadia. It had a third back row, which was very convenient. Loved the car.Loved the service from the first rental interaction.
I loved the enterprise near the SD in CA airport. They were professional and efficient. I loved the little blue Nissan I drove, it was clean and gas efficient. Check in and check out was easy and fast. Thank you guys for helping me rent my first car rental.
The service was great from pick up to drop off. But I had issues with the car. They outside was clean but as I was driving the car to my destination I noticed it had liquid spills on the dash and wasnt clean. And as I drove on the highway the rental pulled to the right bad.
We have gotten to the point where we only use Enterprise for all of our rental car needs whenever we travel. Service is always great from pick-up to drop-off. Efficient and pleasant. On top of that, if you use their website to book, they have the best prices around, including Price Line and the other outlets.
The car was great. The price was what they said it would be. The people I encountered were friendly and helpful. The return was very quick and simple. The only draw back was the wait for service from the main desk upon first arriving was quite slow. Basically the desk was seriously understaffed--at 11:30am!
Great team, staff was very friendly, fast service. Would definitely lease a vehicle again from this airport site from the service standpoint alone. Keep it up
Picked my car up at the San Diego Rental center. Agents were professional and friendly. They were thorough in covering the rental agreement and inspection of the vehicle. The return to the rental center was straightforward and quick. What I liked about the experience is that Enterprise is housed with all the other rentals and there is one shuttle to the airport which is very convenient.
Very good experience once again. Staff is consistently friendly and efficient. Reservation was correct and ready. The last time I tried using another agency I ended up being very displeased and came to this office at the last minute - they saved the day. Highly recommended.
I have had some pretty bad rental car experiences over the years so I unfortunately enter a rental car situation with low expectations. However, this was by far the best experience I have had. I paid exactly what was quoted and expected, the staff was very professional, and the car was great. My trip was unexpectedly extended and their service team took all of a couple minutes to get me taken care of over the phone. Returning the car was extremely simple with no delays or issues at all. I will definitely make this my go-to rental company from now on.
I enjoyed my experience with Enterprise rental service during my visit to California. They were helpful and friendly. I was able to pick up at the San Diego location and drop off in Los Angeles location.. I loved the car that I got to pick out. We had a great trip site seeing California.
This was my first trip to San Diego. Rented a car with Enterprise and had a pleasant experience. Very friendly and helpful staff.
The staff was SUPER friendly and the service was fast and easy! The mid-size SUV we rented wasnt all that, but thats okay... It got the job done and we werent broke down on the side of the road! Will definitely be renting from this location again if were ever in San Diego!
Very happy with customer service. Catered to my needs, the car was great! Ill always use enterprise , when a rental is in need. Wish I could of had a promo code. Who doesnt like to save!!! Thank-you for a great trip!!
Great service as always!!! Greeted with a smile and led to a row of cars and were told take any one you want in this row. Return was also super quick!! Best of the best.
Excellent complete experience. The staff was helpful and courteous even though (unbeknown to us) they were completing a busy week with the COMIC-Con convention. Would highly recommend this location and service to anyone needing to rent a car after arriving via the airport. Couldnt be more complimentary of everything!! Thanks for a great week.
My experience with Enterprise at the San Diego airport was outstanding. It was fast & easy picking up...and even faster & easier dropping off. There initially was an issue with the car we were supposed to have, as the keys were missing, but we were able to secure an upgraded vehicle that we were very happy with.
The service was quick, pleasant, and courteous. They answered all my questions regarding the handling of the car and finding important buttons for mirrors, gas, and trunk. There was no hassle to switch payment cards at the end of the rental. Great place and in a good location for easy freeway access.
Very efficient pick-up and drop-off of car. Shuttle service to airport was also on time and efficient. Very helpful staff.
This location was extremely fast and efficient. Agent was most helpful in finding me the correct vehicle for my journey, which was a three week 3000 mile trip. I am completely satisfied with this experience. The vehicle I used made my vacation completely stressless.
Attentive, friendly and very helpful staff! Definitely one of the best Enterprise experiences I have had in over 17 years of renting vehicles.
Employees are always so friendly and helpful! Always try to get me into the best car for my needs. Loved my experience with them!
This was the easiest rental for us at the San Diego Airport. Love the new rental car complex. Enterprise has always been our number one choice for car rental and it was no exception in San Diego. The employees are friendly and courteous and the process is always quick. Keep up the good work.
Great service start to finish. When I dropped off the car the representative noticed that I had only used about a quarter of the tank even though I had prepaid for gas. He suggested I switch to the charge for refueling as it would reduce the price. It did by $35. This is an example of the the type of service that always brings me back to Enterprise.The Enterprise staff are always excellent. Also, I live in Enterprise, OR.
I love how all rental cars have same location and transport bus from the San Diego Airport. This was my first time at Enterprise and I was impressed. I changed my car request and Kenny took good care of us. I had a question about the charge and was taken care of immediately. I’ll be back for sure!!
Great experience! Very easy to get to from airport. Shuttle bus picks you up from right outside airport and there are multiple busses running so the wait is never long. The rental center is about 5 minutes away from the airport. The associate assisting me let me know which cars were available for the type I selected and let me pick which one I preferred. The car return was very simple as well and took no more than 5 minutes before we were on the shuttle back to the airport. I would definitely recommend Enterprise!
Made a reservation in advance. Check in was smooth. Service rep was excellent. The vehicle I requested was not available, so I was upgraded to a Volvo SUV. Very nice ride. I’m a big fan of Enterprise.
Ive all but stopped using this company! Lack of available preferred vehicles, poor telephone service through thier system and long waits at the counter. Have been using this company for over 20 years, they have not kept up with the demands and have scaled back thier selection.
The only place I will rent a car. The service is phenomenal, never any issues and I’m always in and out within a reasonable amount of time. I always make a reservation and the car is always available when I’m ready for pickup.
I was treated with respect, offered several options and I left with a smile.The return was just as easy and the car was great. Ive been a member since 2009 and will continue to use Enterprise whenever I need a rental.The only thing better would have been if it was FREE !!!
Top notch service, bar none!! Even before I entered the office, I was greeted and checked into the counter then taken to the area when my car class was parked. I was able to choose from the selection, did a quick inspection of the car and was sent on my way.Dropping of the car was just as easy considering the convenience of having all rental car agencies in the same parking structure at San Diego International airport. Five 🌟 s for Enterprise!! Great customer service!!
Shuttle ride took a bit of time to get to the Enterprise site, but once we were there, it was pretty quick to get a car. Return was very quick and easy. The customer service was excellent, with friendly and helpful people. All good. Would use this rental site again in San Diego.
Super easy to check in at Kiosk. Short wait time to pick up car. Staff is super friendly and makes sure you are comfortable with the car before you leave. Even though Enterprise costs a little more than their competitors they are worth it when it comes to service and how quick you get your car and are on your way.
This is a great place to work with. They take pride in the cars they rent and make sure you are happy before you drive off. I would recommend to anyone.
Though it did take a few extra minutes at the San Diego Enterprise by the airport, the service is tremendous. It is very personal and they walk you around the entire car and assist you with any questions. Returning the car was just that easy as well. very well run organization with decent prices to boot.
I have no complaints. The service was great as was the vehicle. Easy pickup and easier drop off. Keep up the great work guys ;-)
It was so flawless. They were extremely helpful and friendly. Everyone we talked to seemed to love their job. We picked up the car just before midnight (expected a little grumpiness) and it was all smiles and even give us a free upgrade.
Very helpful staff. No issues with the rental. Had a free upgrade and was able to take the car to Mexico with additional insurance. Pick up and drop off easy. Location is good just off the freeway on way to airport.
Reserved online. Rate was not the lowest, but I appreciate the known quantity. Easy airport transfer. Fast at the desk... and easy. We had a question about installing our car seat and got expert mom advice. Everything we asked for. Drop off was just as simple.
Only 2 staff on duty at airport so about a 20 minute wait to get paperwork done even though account on file. Friendly staff. Actually getting the car went very smoothly. Knowledgeable attendant, went through car with me fast exit and easy return.
Excellent personal service, both at the desk and at the car pick-up. Quickly in and out. Not wild about the Ford Focus I was given instead of the economy car I requested. However, that is my only complaint, and I will continue to be a customer of Enterprise.
I received confirmation that our rental was waiting on us as soon as we landed. There was a long wait but the staff was very nice and provided an upgrade due to the long wait. Ive always enjoyed using Enterprise.
I always have the best luck with Enterprise being the car is always clean ready to go and usually get an upgrade period. The staff at both the check out and return or very nice and took care of an issue we had with a lost item. I left my medicine behind in a bag and it was not touched. They went above and beyond expectations!!!!
I use Enterprise for all my rental needs. Always best price. This branch i have used before on trips. Everyone was great and i got a car that was almost brand new. But this time i had to give a 4 star rating due to an Enterprise corporation website reservation issue.I had made a reservation online at home before i got to SD. Before i left, i changed it online to be a smaller car due to changes in travel plans. When i got to Enterprise in SD, they couldnt find my changed reservation, only the first one; the agent said there were two systems and couldnt get the changed info. He gave me the best price he could, so thats good, and i remember it was around the number i had received on the website so in the end not so bad result. But i shouldnt have had to deal with this. It is an online reservation system, and the immortal words of Jerry Seinfeld ring in my head, You know how to take a reservation, but you dont know how to keep one when dealing with a car reservation at the airport in one episode.So Enterprise, get your online reservation system tuned up. And so you know, Enterprise sent me email asking me to review this last rental. I usually dont do this but they need to hear this.
The staff here were very nice. I usually go to Hertz but due to the great service and prices I may go here now
As always, My car was ready for me and I was on my way. San Diego, Ca has a better way to get from your plain and to your car rental. All the car rental are in one building and they have one bus company running to get you there and back. Works great. Fast in and Fast out . Thank you.
I travel for corporate events and meeting often and I use Budget and Enterprise. They are my two most favorite rental car agencies.Great rates and great customer service.The one time I had an issue, the management provided exceptional service and compensation to fix things on the spot! Thank you for caring about my outcome.
4.3 (199 comments)
Review №1
2021-10-13I only rent from Enterprise but this location is by far the worse. I would go with another company if renting from SAN airport. First off the line was ridiculously long. After you wait on the 1st line to check in, you then wait on a 2nd line to get a car. Turn on the kiosks!!Under any circumstances DO NOT TAKE the Chevy Spark in the pic for this review. This car is unsafe and it an accident waiting to happen.We drove to the hotel after getting this car to drop off our bags. The parking spot at the hotel was on a slight incline. When I put the car in reserve, the transmission jumped and not only did the car not go in reverse, it kept going forward. Luckily there was a concrete parking bump in front or else we would have hit the gate. This happened again a few hours later on the same of getting the car. We were at a drive thru and the car just stopped even though it was in drive. Had to shut off the car and turn on. Also we then noticed that the back seat was missing a seat belt buckle. A SEAT BELT BUCKLE?!?! Are you for real?
Review №2
2021-01-11I travelled all the way from Arizona to rent a specialty car at the airport, although due to COVID, their stock was depleted. A potential major derailing.The female representative made things right by honoring the original contract and making a call to the neighboring office where the vehicle was in stock. The display of integrity on her part was spectacular.I will happily return and am glad to subsidize Enterprises future business.
Review №3
2018-10-30What a terrible rental car experience! First of all, the car interior was absolutely filthy. The car interior was beyond unacceptable. Stains everywhere on the inside, pet hair and a cigarette burn on the seats. We actually had to purchase towels to sit on because it was so disgusting. Not to mention, they ran my payment on the wrong card and in order to get it resolved, I had to deal with an impatient, rude attendant by the name of Thomas that was beyond unprofessional. He said I would have to call back tomorrow and I said no, youll have to fix it now. He said to me flippantly fine, youre going to have to wait awhile.. Take a seat here. Then, proceeded to wait on another customer. When I got up and asked if he was taking care of my situation (the Enterprise caused) he said he was accommodating the customer in line. I told him he needed to resolve my issue first, he told me he was working on it. I said nice customer service and he quipped what? I repeated myself to make sure he heard and told him you need to calm down now.Absolutely, unacceptable experience on all levels. I would give zero stars if I could.
Review №4
2019-02-06Great experience easy pick up and drop off, the shuttles to the airport are a big convenience.
Review №5
2020-03-16Beautiful exotic vehicles but when you are spending $250 to $800 a day I feel like that exotic vehicle should come with top notch detail.These vehicles have simple been cleaned like the standard rental vehicle. It should at least look like the one that I detailed
Review №6
2020-03-13My experience was beyond amazing, I had originally booked an suv, which they did not have available, but the nice gal Catherine and the manager showed beyond my expectations amazing customer service, the manager made sure I’d get the car I liked the most (since they didn’t have my car available which was understandable since I had booked last minute) the manager told Catherine to upgrade me to one of the luxury cars and not to worry about gas! It was such a beyond pleasant experience, of course I ended up getting the protection for the car (staff that show this customer service deserves a good commission) I ended up getting liability and collision for the full 9 days I had the car. I will definitely keep coming back to this place and I will make sure everyone knows about Catherine’s customer service skills and the manager’s as well, they both deserve a raise or some sort of recognition.
Review №7
2020-07-21I had a good experience renting from this Enterprise location. Many others are closed due to the pandemic. They didnt have an SUV like I had reserved but upgraded me to a minivan which worked out well because we were able to camp in it. There were no unexpected charges and the vehicle was great. I was able to extend an extra day by phone but couldnt do it by text. I did have a bit of difficulty returning the vehicle because I had to bring it to the airport location and the was no transportation back home and I was unable too get an Uber. Everything else was great, friendly and helpful staff and great vehicle, lovely road trip, good times!
Review №8
2019-08-31After having a bad experience with another rental car company, I learned my lesson to stick with Enterprise.The other company gave me a reasonable estimate, however after switching the main driver and applying an early return fee the total became more than triple the given estimate. In contrast, Enterprise had great customer service - friendly, professional, and quick. They gave a complimentary upgrade and the estimate was the same as the final total.Really appreciate the professionalism and being honest about the prices.
Review №9
2019-11-05I loved the idea of the Exotic Car Rental. There should have been a better explanation of what was needed when you pick up the car. All the insurance information could have been handled ahead of time. The exact car I expected was not available upon arrival. They did have another car in a lower class available that we made work. The Manager of Enterprise went above and beyond making the necessary adjustments to make me a satisfied customer. His name was Ismael Chery.I will definitely use them again.JG in Illinois
Review №10
2020-07-22Customer service is not very unprofessional.1) when I dropped the car, I was not told about extra charges, only if I want receipt printed or emailed. I was late about two hours.2) talked to the front desk about the extra charges, I’ve been told splitting the extras sounds fair, if that was everything they can do, so be it. Then manager approached and said extra fee will be removed, I was impressed.After a few days I received a credit for 25%.Managers follow what they have been told by superiors.