Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (128)
Thankfully there was not too many people here when we came. Just remember to get a number from the machine as they go by your number. I like that because it makes it orderly and you can see how close they are to your number on any one of the TV screens. The agents were nice and helpful and fast.
I dont love it, but they definitely can provide services and programs to help out families or persons in need. Just takes time and patience as if u went to the DMV. Plan accordingly cuz u might be waiting for a while...
Just dropping off and picking up forms. Receptionist was very nice and helpful. She was very knowledgeable with information we needed. I love that they have phamhlets out you can take that has very resourceful information. A lady came out that was awesome! She gave me alot more resources I didnt know, love her!
For the most part you run into whole Pantheon of different walks of life here...Not to fond of the crowd😑. But the perks in this location is there is actually somebody at the door to assist you if you simply need to drop off or scan documents ASAP that goes directly to your assigned worker etc. Saves so much time then waiting in line.
I dont understand why do you hire people who have attitudes when working with the public that really need help? You need to start hiring people that actually have compassion and have been in a similar situations as people and just dont come to work for a pay check. I just got off the phone with a lady who was rude. Im getting sick and tired of dealing with some of the workers out in Antioch Ca. It makes no sense at all. Also the workers need to have ettitque as well. You say thank you and then you get a mmhhmmm or alright. What is that? Just very rude! You all need to do better with hiring the right people. Ive only been receiving assistance for 2 months and deal with nasty attitudes! When I do get back on my feet I will never ask for assistance again!
I am convinced this office does not take any phone calls. Every time I call, no matter what time even as SOON as they open I get told that there are too many calls and try again later or I even get hung up on multiple times. I have never been able to connect with anyone from their number, ever.
Does not even have a direct office number to the location, get stuck on hold just to speak with an operator, only to be transferred and be stuck on hold even longer, and the place just opened, 20 mins ago, does not know how to answer phones, keeps you on hold for really long, and cant help with anything and keeps transferring one line to the next, they really need new staff, WORST PLACE EVER, WORSE THAN WAITING AT THE DMV...
Dont get me wrong because every employee Ive met has been exceptionally kind, respectful, knowledgeable and professional. Given the dire straights of most people they deal with, I commend them on how nice and helpful they are.
If you need assistance this is one of the best locations to go to even though it is extremely busy they do help a lot faster than other locations that Ive been to other thing Oakland which also was very expedient.
Long wait time! This place is OLD and nasty! I know most people here NEED HELP! But its one thing to be broke, you cant be dirty as well. Please wash up before going to this office. I was here for State MediCal and couldnt even get a professional person to help me. I was given a 1800 number that I already had! Youll get NO help here if you visit.
Very helpful when youre in need. Be ready to spill your life story, bring in proof of everything, and sit there for several hours. But its worth it because they do provide the help.
Hate this place i got dirty looks the staff that I met so far ok slow on doing they job tho all I need was some insurance and it took over a month wen I turned the paperwork in wen the lady said she needed it they act like u just want something for free no I got sick had surgery insurance ran out cause I cant work right now I had to get Obama care I felt outta place but I had to do wat I had to do but that place makes me feel less then a person smfh but Ill be well soon so I can get back to work getting public assistance is a headache
👍
You can use the office as a mailing address for all benefit related issues, but they wont receive your EBT card. Lame.
Our worker was very polite appointment was less than hour answered questions professionally hope she is with us til year
These people dont want you to work, I went in just to look at the job board and was told that I couldnt unless I signed up for all of there services giving them my social. The government not trying to help you they trying to get paid.
Great resource when life throws a person a curve ball. The wait was minimal and the staff wss kind & understanding!
The workers could be nicer but I believe theyve made every improvement they can on the building.
Long waits. Lots of people. Sometimes rude workers but a very necessary place to go to get medical coveeage, food stamps and/or cash aid or general assistance
Never like going here took forever to get copies of old receipt... they do have a new building for probation here. Hmmmmm
Give me a thumbs up if this is helpful. This office is fairly quick but Social Services in general has numerous procedures that are excessively lacking in efficiency.
Highly incompetent and rude workers. The only thing decent about this place is the building structure.
My experience was quickly taken care of in/out about 30-45 minutes
I think
Zero dedication to their job as social workers. This whole building needs a whole new crew. No help whatsoever, bastards
They are ready and willing to help you out in your time of need
I received help that I needed.
Workers dont return phone calls and you never can get one on the phone!!!!🤬
Terrible service. The people who work here are rude. Its dirty inside and when you call, every single time, you are on hold for up to an hour. Ridiculous
Need more handicap parking. But the staff at the ticket machine is always pleasant and helpful
Wont answer the phone. Family is starving without money
A long wait and always have to deal with rude people. Online is the way to go
Ok
Typical Govt. Building Shut Down During Covid -19 With Pay.
Shockingly pretty quick, I had no issues or delays with being seen
Nobody likes dealing with people anymore and feel like Im being forced to run in circles dealing with an automated system that doesnt help
Long lines some employees are very helpfully some could care less
Very helpful in time of need.
Had great service
Best place to apply for government benefits such as food stamps cash aid and medical.
Helpful and greetings at door.they get me help shortly
Fairly fast service & the employees are polite and helpful.
Very rude over the phone ,kept cutting me off and hung up in my face not professional Not all ..
Line goes fast. Prefer this place over others.
I waited one and a half hours to be seen. That was bad.
Very busy place but usually a long wait time.
The Staff here are wonderful, compassionate people.
The wait is way too long and they need more emplyees
Had to go there with my daughter
Very very Helpful great Service quickly
Lines always too long people rude
Just depends when you go, sometimes its packed!
Great place if u are in need of help
The people that work there dont even want to be there
They were very good to me
Getting information for my job search very helpful
A little rough around the edges with their efficiency and processes.
Nice and friendly case workers
Always treated very well here.
I dont know where i would be with out them...
Not able to get the services i needed.
Waiting are to long take all day to be seen
Trying to apply for EBT.
Wasnt that crowded mid week
They are always willing to help.
Never answer
Well not much to say bought here
Great Family Services....unemployment development
Takes all day waiting.
Long way even when its empty
Fast fun and friendly.
I just dropped off papers..
Great phone services 🤘🏾
Was in and out, less than 20 minutes
Who actually enjoys going here?
Was to late when I got there
No more long waits
Workers are helpful
They help others get where they need to be
👎
County workers are so rude!
Friendly helpful staff
Got ga babe
Nice customer service representatives
Their ok
Everything is very helpful
Organize & nice staff
Went with a friend okay
They cool, they cool!
Fast, Effective, and Friendly........
Help to me was fast
Wait too long
Thank God for this place
Helpful with food
Helpful
Slow.
So uncomfortable being there
Uhh
Nice service
Confusing
Nice
Good
Everyone knows this place
Help with job search
Seating arrangements
No today..???
Busy
Yes
Fast service
Friendly staff
Fast service
Welfare office
My furture
They serve you fast and without an appointment
Lots of discrimination and bunches from employees
With the new system there is more control and less delays
🌟🌟🌟🌟🌟
Soso
3.6 (128 comments)
Review №1
2022-02-03Dont expect to have your phone working while youre waiting. Its not just this building its the whole system but some of these workers shouldnt ever interact with humans and definitely not have control over their help. I had a worker that was so unethical that I complained to the big guys (more than the supervisor) and got her switched which never happens, hopefully she got fired but I doubt it. I have it two stars because there are a couple that are trying to help the community.
Review №2
2022-05-04I applied for emergency food stamps sent in all my documents, received a worker I’ve been calling and calling to see the status and have not heard from her yet it’s been 3 weeks. Very disappointed with this county. When I was in alameda I never had to deal with this prolonged process.
Review №3
2022-05-30I’m going to be honest with you all… they really don’t offer no help, worker don’t answer the phone or return calls, and security is highly disrespectful especially to the mentally I’ll and disabled.
Review №4
2022-06-29Per SDSU image, per gaurd card, logo carts rnc attemptsConcentration camp tv
Review №5
2022-03-05Quick and painless. This visit I believe everyone was stangely, relaxed- courteous even. Maybe this slow down of our world isnt so bad.
Review №6
2022-01-25I dont know anything about health and human services at this location but they give out free vegetables on two Fridays per month I believe the first and third Fridays and I think it might be 11:00 a.m. you should check.
Review №7
2022-04-16Helped me out a whole lot the staff is great
Review №8
2018-04-08Some days s are better than others. Each worker that I have had for my grand children have always been respectful,informative,and doesn’t keep me long. And if your disabled they will come to your house for an appointment. Again some days are better than others when it comes to applying for services. Some days go quick, some days go slow. Best time to go is early in the morning.
Review №9
2022-01-21Helpful and enthusiastic employees got er dun for me
Review №10
2018-06-27Had some things to take care of and after waiting a while, I was called up and I explained what I needed, to which I was told to visit another building. I went to said building, only to be told that the former place I went to was the correct one. After wasting hours of my time with nothing to show for it, I counted my losses and tried again another day. Thankfully, the office in Fremont is staffed by competent people who actually care and got everything done with no issues in an efficient manner. If you can get there, go to the Fremont one instead.