Wheelchair-accessible entrance
Yes
Reinforced security
We got you covered
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (168)
Great storage facility. Clean and good customer service. The Office staff are very helpful.
Great place I dont remember catching her name but I believe her name was Latoya, anyway she was very nice & professional. Did her best to get me into my unit & on my way as quickly as she could even with the stress of her day.. Really liked her & most definitely give her location 5 🌟
This place was amazing lacy helped me so much very friendly got everything done with 25 minutes great deals ✅
Friendly. Great customer service. Made accommodations and made sure we got what we wanted. Thank you Jonathan
Friendly and professional service I would tell people this is the place to rent storage
Had a great experience and Lacy was exceptional in customer service!
I have been a faithful, good customer at this location for over 15 years. I have had nothing but the best, most professional and kind service since day one. I will continue doing business here at this location where the atmosphere is warm and friendly. Thank you all very much for all your hard work and kindness!
First I talked with Jonathan General Manager over the phone on Wednesday, May 12, 2021. He was very professional and nice and advice me too ask for April, when I come in. Let me tell you, the next day when I arrived and talked with April. OMG she went beyond and above her job. This lady April was super nice and very professional.
Respectful Customer Svc. Assistant(s) & Safe/Clean environment…
There was nobody at the office when I arrived due to staff shortages. Luckily, a woman arrived shortly & helped assist me for the reservation I made. Checked out the unit & when I asked about the 1st month free was told it doesn’t apply for everyone & was given 50% off but was confused about the way it works & why it is promoted in the front if it doesn’t apply to everyone. Overall the lady who helped me was fairly nice & this review is nothing personal to her just overall I think my experience could have been better. Also, the gate is broken as of right now so it didn’t seem to be the safest place to put my belongings considering where it is located.
Very safe and secure. Very poor communication. Continually raise prices and charge more than what is posted online. Would be nice if they gave a free month or discount for being a customer for almost 5 years. 😞
Super helpful and friendly service. Above and beyond.
I visited this place last week 9/2 and had an amazing experience . Leslie (I believe was her name) was extremely helpful . She took her time to answer all my question . She made me feel welcome from the moment I stepped in . She was very professional from start to finish
I Spoke with them on the phone 📱From long distance and was welcomed then,But when I arrived They Both TREATED ME AS IF I WAS FAMILY they WIN 🥇🏆THEYVE REALLY MASTERED 🙌THE TRUE ART OF CUSTOMER SERVICE 👏🤙🏽💥💯
I appreciated the professionalism, that thus company displayed and accommodated me
Lacy is is very professional and great help 👍👍👍👍🙏
I just want to say the employee working this evening was amazing she had a very irate rude customer who was even threatening her she handle it very professionally we could tell she was visibility shaken up but took control and made sure all the customers were safe I am very proud of her I definitely recommend this place they are super caring and professional I will definitely going to recommend this storage facility to family friends and colleagues
Amazing service with a last minute lock cutoff, very professional & polite. Well recommended company, prices are great.
The gate sits wide open with no one watching it for long periods. When I stopped a tail-gater the bitck in the office acted like I was the bad guy. The second month they jack up my rates 30 bucks!Follow up:This is information about my experiences with this company, not a bargaining plea. Im outta there and will never be back. What the management needs to do if they think new customers might not like a similar experience is show how they have fixed these issues and stop trying to hide them.
Very friendly people, nicely climate controlled, easy to navigate to find your unit and extremely locked down like Fort Knox so you know stuff is safe.. on top of that its pretty well affordable for the quality of the unit.
Excellent service and well-kept property. Storage units are clean, check it out!
1. answer phone called. Calls answer 1/10 times my messages never returned2. Price match storages in your area, introductory prices called other storages Devon self storage to see if this was true it was not. rent was raised and it is about 40 dollars more then neighboring storages.3. Respect the office hours. office closed at least 1 hour before posted signs4. Courtesy Moving truck. NO truck available to help move in.5. NO contract . Devon chose to raise rent when they want. Occurred 5 months after moving in without warning or my knowledge
I have been a customer for 8 years at this facility. The staff is kind and helpful. Even when they are very busy I always hear back from them if I leave a message. I have had 4 units and still have one and the place is always clean and safe. The prices are very competitive, U-Haul rentals are available, and for me the location is perfect!
April was awesome friendly and simply fun to work with. Be doing business here for a while.
Moving and having to store your precious valuables can be stressful. You want to be sure that the facilities you use are in good care My experience at Devon Self Storage was smooth and easy thanks to Addie who helped with all my questions, was courteous & assuring. Big thanks to Addie & co for making my storage experience easy & expedient. 5 stars!
Lacy is one amazing and wonderful person. she 100% deserves this review
Abrianna was fantastic and helped me with a storage unit and got me in a UHaul in no time. Other UHaul sites had a two hour wait and we were in and out in 10 minutes! She was super friendly and quick processing all the paperwork.
I always read reviews before going into an establishment but man.... I’m surprised there aren’t more negative ones for the store on 18690 hwy 18! I went in a couple days ago and a super nice lady, I think her name is Deborah, was kind, funny and informative. I didn’t rent then because I had more planning to do. I went back to actually rent and some other ‘child’ that is actually the manager helped me.. and I use that word ‘helped’ loosely. She was rude and flippant. I asked for the other lady that helped me and she said she wasn’t there anymore and laughed. Maybe somebody should tell this kid about customer service! I’m surprised she even has a job dealing with the public! Based on my interactions with Abrianna I chose NOT to rent there. I can’t see myself dealing with her on a monthly basis!
I recently rented a storage unit and was quite impressed with Devon Self Storage. The staff was nicely professional and especially accommodating to me (I use a walker) in accessing the facility. The complex was very neat and clean and the unit easy to get to. I would recommend this business to my family if they ever need extra storage.
Rented a storage unit today. Staff was very informative, courteous and helpful. Gave me a tour of the facility and answered all of my questions satisfactorily.
Great service, clean secure location.
Manager is amazing helped me out so much place is clean and safe prices were the best I found
I hate going out in this heat especially to my storage unit but Abrianna made my experience so much better she even gave me some water. If you’re looking for a storage unit with reasonable prices and good customer service, this is it!!
Very good service provided, fast and informational.
I would have to say out of every where I had a storage at this is by far the best one because of the staff the a great thank you so much...
Lacy and Jonathan were extremely helpful and I was extremely happy with the service I got it is very clean and well taken care of
I had the best experience here. The girls are absolutely amazing, very welcoming, and professional. Also Abrianna is the go to for trying to get a self storage I absolutely 💯% recommend this storage place.
Great storage, safe place
John and Lacey wee excellent in helping out for our needs
If I could rate less than half a star I would. If you can choose another storage facility do so. I’m currently going through an insurance claim for stolen merchandise worth well over 10k. Their review stars are so high because they get you to rate them after you have paid for your facility.
Great price pretty clean facility. Units do get extremely hot so keep that in mind when storing items that are temperature sensitive .Always seem to have an issue with access codes and not able to get in which can be frustrating, but staff is very responsive and either comes to front or calls back.
The staff are nice, friendly and helpful. The storage property itself is wide enough for large vehicles, is clean, well-maintained and secure.I have a climate controlled unit here. The temperature is always comfortable inside. Glad I found this place.
The person on duty (Becky) was very helpful. She answered all our questions, The GPS had a hard time finding the place but we finally did after calling the office and having them lead us into the storage facility. It was very clean.
Ive rented here for over a year...Im glad they got new employees since the last female that worked there was not nice she was downright rude! My bf was unloading our things from truck and it was a very warm day so he took his shirt off to cool down she drove by in her golf cart and yelled ...put your shirt back on its against policy...it was rude and uncalled for!
Great, fast service from a knowledgeable representative. Abrianna made things extremely easy and ensured we had access to all available promotions. Definitely would recommend this place!
Owner is very very very rude. They put a combo lock on the hall but didn’t call me to inform me so when I went no one was there to give me the combination and so I wasn’t able to get into my storage for a few days. Will not recommend.
April is so helpful and full of energy. She got us in and out with a unit within 20 minutes. I would definitely recommend this storage facility.
I have using Devon Storage for almost 2 years, where I have rented over 10 storage units for various purposes. The staff (Jason, Monique, Laura) have been great, so user friendly, which is so reflective in the high value of their services. Devon also offers truck rental through U-Haul.
I was very happy. MONIQUE PEREZ was very helpful and considerate. All was explained very well and she totally went out of her way to give me a very positive rental experience in finding me a storage unit I was happy with. She is an asset to DEVON SELF-STORAGE!!!😁😁😁
Great service ! Heather is awesome ! I got a call back right away to conirm some info I was mis-informed of and she got me set up right away! Really appreciate the awesome customer service during stressful moving times ! Saved some arguments and calling around all over the place ! Thank you heather !
Never again!!! We rented and inside unit, posted access hours are 6AM to 9:30 PM, 7 DAYS A WEEK. Saturday we went there to remove some items at 6:30 pm... the entrances to the indoor units were all padlocked, and the office was closed, no one there. Went back today Sunday, at 1:30 PM, with two trucks and a trailer loaded with furniture to store. Again... all access to the indoor units were padlocked, and the office is closed on Sunday. Honked and Honked, but no one responded. So now stuck with two loaded trucks and a trailer and no where to store my stuff. I wasnt the only one there trying to gain access. Very poor way to do business! Trust me, they will hear from me tomorrow during their office hours.
Addie was such a great help! Getting a unit was very easy and she was super helpful. Definitely recommend. Thank you !!
Customer service is excellent and the prices are great Ive rented here once before and always a good experience
Very informative, super helpful and very cheerful. My mother and I were welcome with open arms. Customer service was very up to par. I want to thank the lovely crew.
Very reliable, secure and helpful with managing long-term storage. My advice is to work with facility manager regarding questions of access to your unit in case of death or incapacity. Have a plan in mind and discuss legality with your manager. I did and can rest easy about belongings stored ib California when I am in Akaska.---Bob Garrison
New management is outstanding the workers are very friendly and I love this self storage
Abrianna was amazing. The facility is very nice and clean. She answered all my questions and made sure that I had everything I needed. Love this place!
Best storage ever!!! They are so amazingly helpful and make you feel so safe and secure! I have rented a unit here twice and loved it both times!!!!
Great people, better Service 😌
Very helpful service!
My experience with Devon has been awesome. Mostly, due to Nichole and Jason! There willingness to accommodate needs and people skills are what has keep me here, as I do not live local.Comment to conn. Im want to express how truly sorry, for the things you have lost due to thieft.Ive had the same happen to me with the exception that the thrivesRobbed me of everything I owned at my house in this town..So, what little was left I brought here to Devon. I know that these things cant be replaced or bought for insurance money. The ones you need to confront as to your situation is the police. This town is full of thieves and the cops dont hold them accountable. Im still waiting for them to contact me... That was more than 8mos.ago. I even know who the thieves are!The cops comment at the time reported was..Something like this,You dont think will be arresting anyone today??? They still havent done anything. I know exactly how your feeling. Maybe my comments give you some thought. Keep up your good work Nichole and Jason. 😎
Beware of this place22075 CA-18, Apple Valley, CA 92307My mother rented a unit here end of june, and her storage unit was robbed of over 50,000 in furniture clothing,jewelry and conveniently there were no cameras to show who did it. How sad. I didnt want to give you even one star the way your manager handled it. The night the police called my mom and said my sisters passports were found in the desert. You were pretty nervous when police were there. Sad cause insurance wont cover sentimental items from my sister who just passed. Items from my father to my mother who has also passed. Shame on you if this was an inside job...Just saying. Who takes a kingsize bed and mattresses, night stand and no one sees? I told God on you...Beware of this place. 7-10-2017
Its nice to see customer service still exists. Even when faced with a unpleasant person. Great job ladies, dealing with crazy people isnt easy. Lol
I moved here from Connecticut after losing my leg, closer to family. My storage unit which I have had now for over two yrs was broken into as well as several other units. 55yrs of my life violated. They took all my valuables. These thieves took there time, they went through all my belongings.I received a letter from Devon storage stating; so that we may continue to keep your belongings save and secure we are raising your rate. I truly dont care how nice the staff is, my stuff was and is not safe there.
Efficient and very helpful!
Just got our second unit there - everyone is always friendly, helpful, and easy to work with. Thanks for doing a great job. B
Office staff are very nice. Grounds keeper is a great person, and keeps everything clean.Thanks Devon Storage,Donnie Stipe
April and Addie were great! They were very helpful. And made my difficult time much easier.
Abrianna was amazingly helpful! She went above and beyond to help me find a unit to fit my needs and my budget!
April and Addie are the bomb over here. Come here for your storage needs. Really reputable place! Very cheap prices!
Addie was awesome. So was Abrianna. Nobody like storing their stuff... but these girls are so nice it makes this experience a plus.
The ladies here are great! April is the BEST !! Every time we come here it is like visiting family !! It is hard to find now or days !!
Awesome fast easy friendly service had everything I needed Addie was awesome and took great care of my moving needs !
1st time renting a storage, good and friendly service. Brianna is been really helpfull and nice to us!!!
Johnathon was very helpful and attentive even gave me a discount ! Thank you :)
Just stopped in for a few boxes, the girls were very helful with a warm smile. Great customer service. Thank you ladies
April and Addie are very knowledgeable and helpful! They answered all my questions and made me feel very comfortable.
Very friendly, great service
This is not a secure location to store your belongings. I stored all of my household belongings at this location. Burglars broke into the facility through a main gate, coded door to an interior section, and cut the lock/latch on one storage unit and picked the lock on the other storage unit. All of my boxes were cut open in both units and many items stollen. This business told me they had no video records of the burglary even though they advertise 24-hour video overwatch at the front desk. This was a most annoying experience and not worth the cost to store my stuff at this business.
The manager Karen is the best so is the district manager Charles. They are fair and I feel safe there with my things. Go Apple Valley Devon ..
April is so very nice and helpful. I highly recommend Devons Self Storage.
The price is resonable compared to the other storage facilities around and the staff is very friendly and helpful to your needs. The grounds inside and outside are very clean.
Awesome service. They do everything! Storage, moving supplies, and Uhaul
The Ladies in the office are super polite and professional. Willing to help and go above and beyond for their customers...
Abrianna was amazing! I was very pleased with the service here. I would definitely recommend!!
Great storage place, attendants were friendly. Grounds were always clean....a must do if you need storage!!
Heather is awesome helpful and got me squared away in short order. Highly recommend. Thanks 4 all. S
Very accommodating with great service! Willing to go above and beyond! Im very pleased to have found them!!
Have used storage here for the last year...awesome prices and love the staff.... Addie and Abrianna have been awesome!!!!
Addie made this experience easy and quick! Adrianna was nice also. Would recommend!
Had some troubles with them but they were easily resolved. Not a bad place at all.
Support friendly and showed us a better unit that would fit our things. Fast and easy.
Wonderful customer service. Worked with Addie and very helpful.
I came in to inquire about a unit and Lacy was very helpful
Very friendly service. Addie answered all my questions and concerns.
This Devon location has such amazing customer service! Thank you Addie and Abrianna!!
Addie and April are awesome and super helpful. Great rates also.
Real good customer service provided by Abrianna L. Tinsley...👍
Thanks Heather For Your Perfect Customer Service Youre The Best
Very convenient - friendly staff - thanks for helping us in a time of need.
Rental of storage unit was quick and easy 🙂
They were very nice and welcome you very good 👍
April and addie are the best.. great customer service very professional..
Arianna was very nice and professional, she explained.
Funniest best day of the year so far. Love the people and the place!
Great Customer Service 👌
A Brianna Tinsley did a wonderful job with helping me out thanks
Thanks to Abrianna for making this an easy move in! This place is great
Awesome facility and wonderful customer service.
Amazing service and rates!
Great service Addie was super helpful!
April and Addie were great and very helpful!
Heather is so sweet and her service is great
Clean store & great customer service
Great friendly staff that is very willing to help
The staff has always been pleasant and helpful
These girls are awesome. Service Is bomb
Great assistance! Great specials!
Great customer service
April was very helpful ! Great place
Great storage place very friendly people
Friendly service and a pleasure to meet with.
Person never in store when you needed to take care of business.
Thank you Abrianna, you were very nice and helpful
Yes love it Ms.Abrianna was helpful
Great experience
Abrianna was very helpful and nice
Conveniently located. Knowledgeable staff. Easy access.
Love this place jasomn and monique are great.
Awesome service affordable price
Very helpful , kind , professional, and informative.
Abrianna very good service
Good customer service
She did a great job
Fast friendly professional service
Outstanding service from Abriaanna!
Heather and Shannon where amazing...
Great service
Very nice
Excellent
They get broke into a lot
Very helpful and friendly
Its ok.
Good people good service
Outstanding customer service
Good location and hours
VERY HELPFULL AND PLEASANT
Quick Easy Setup
Very affordable
Good service.
Great servic6!
Awesome service
Awesome staff
Great service
Friendly, informative, clean property. Quick service. Thanks Jonathan (Gm)
Best service Ive ever ever experienced Lacey number one in my book I would definitely recommend to friends and family and family thank you Lacey for great service that you provided especially the kindness that you showed towards my dad
Abrianna was very helpful and knowledgeable.ThanksAbrianna
Abrianna was super helpful !!
4.8 (168 comments)
Review №1
2022-05-28First of all when I call dispatched they were very helpful. Then Lacy with the location that I wanted called and she was so cheerful and helpful with all the information that I needed. I checked in today and both Jonathan and Lacy were polite and professional. They made my experience very pleasant!
Review №2
2022-07-01Lacy was such a great help with our move! She showed us our locker just to ensure our stuff would fit
Review №3
2022-08-15This place is great. Needed climate controlled storage for my company and they continue to meet all our needs.
Review №4
2022-03-16Excellent customer service!! 👌 👌 Lacy was nice and got me a last minute storage unit. Very affordable prices. I would highly recommend!
Review №5
2021-09-18Would someone ask the owner to tell the employees to stop parking in front of the only way to get out. I have talked to the manager and he obviously does not care.Update: This has been addressed and no longer is a problem. Thank you 5 stars now
Review №6
2022-03-08Super friendy staff straight out the gate ! Pun intended, good pricing even with shortages in the storage business i still felt that i received an honest deal . Also wow really a well kept facility i gave 4 ☆ . stabecause
Review №7
2022-05-12I absolutely love this storage place. They are so very helpful and kind. I ONLY recommend Devon.
Review №8
2022-06-21Representatives are very customer friendly and professional. I would recommend this business to all my friends and family,!
Review №9
2022-01-04Came in here looking for a small storage and manager Jonathan was very helpful and knowledgeable
Review №10
2022-01-29Devon Self Storage has been the ONLY part of my move that went completely as planned. The staff is very professional and lovely to speak with. I definitely recommend them.