Online care
Yes
Reinforced security
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Enhanced cleaning
Daily cleaning
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Conciergerie
We take care of you
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Comments (199)
Called ahead of time, they werent busy. Easy check in, minimal wait time. So glad this is the urgent care closest to me!!.. Hopefully I will feel better in a few days 🤞
Drove 20+ miles for urgent care need, and it was a great choice. Other urgent care facilities nearby were rude and seemed to careless, but nurses and doctors here are different. Despite how busy the are, they took time to listen and diagnose. I would definitely come back again. Very thankful for their attention and great customer service.
I cut my finger and needed stitches. They accommodated me very quickly and efficiently! The staff was friendly, professional and with great bedside manner. I am very pleased with my experience and would definitely recommend Cypress Urgent Care!
Came into this urgent care last minute and left very satisfied. Everyone was so nice and accommodating. Dr Dustin and his team were awesome and i felt very comfortable. Will definitely be coming back!!
I choose to drive further to go to this urgent care than the ones closer to my home. Clean facility. Friendly staff. Empathetic of your situation and always up front with wait times and messages. Wish all urgent facilities were this patient focused.
Nurse Olga was super kind, wonderfully patient, & completely attentive towards my elderly mom and compassionate towards her and her injured foot!! She was tender, yet efficient, when wrapping up her foot with an ace bandage like a true Pro!! Took her mere seconds!!And Dr Devaraj was just as impressive....kind, compassionate, and thorough!! We never felt rushed or dismissed. And he was the one who called me the next day to confirm his original diagnosis of no break😍, once the radiologist gave him the report, after asking me to call in to get the results. Wow, do Doctors do that? This doctor did!!Couldnt have been more impressed or more pleased with our visit to Cypress Urgent Care!! It is now our Urgent Care of choice, after going to several others in the immediate area. Love this place and you will too!!👍Thanks for taking such great care of my most treasured family member!!💖
They were professional and fast. The doctor was wonderful and personable. The nurses and staff were very helpful and compassionate. They took care of me in less than 2 hours. Will definitely come back again!
Scheduled a COVID-19 test online, the appointment was met with friendly staff who were on time, friendly, and professional. The process took about 10 minutes and my results were available the next day. Great job!
Scheduled an appt online and all went smoothly. Very short wait, nurse and doctor were both understanding and attentive. I think I was in and out in less than an hour. Thanks to the staff over at Cypress Urgent Care
Very clean, safe and considerate. They do a great job making sure you feel safe even in this pandemic. The Dr and nurses are great to work with. Im glad I found this location.
So I got a dog bite above my eye. They took me in right away!!! I was impressed with EVERYONE. From the person working the front desk,to the technicians,nurses and the PA Dustin. I am very very happy with my care. They are all friendly and welcoming. Last place I wanted to be at BUT the care was above and beyond
I had a great experience here. Me and my dad went together for our colds. The front desk and nurses were very friendly and helpful. We were both seen by doctor Handel. He is an awesome doctor. He was very patient, a great listener, and wonderful at explaining. I love how good he took care of my dad he had nurses flush out his ear, took chest x Rays, and most importantly he gave prescriptions! Have you ever been to a doctors office and left with no prescription, and a list full of unanswered questions?! Well at this location that wont be the case. Im sure you will leave feeling taken care of. I will definitely come back to this location.
Fast service with friendly staff. 🙌🏽 I was in and out of there in 20 mins. I didn’t catch any names, but the receptionist, the nurse and the doctor were all very kind and respectful. I got the help I needed in a timely manner, couldn’t have had a more pleasant visit. 👌🏽
My doctor, Jeffery James, was very knowledgeable and professional! I felt much better after leaving cypress urgent care! The entire staff was very pleasant and friendly and made my visit an easy, stress free process! Thank you! I highly recommend this location and doctor!
I have a mask exemption. I walked in without one on. Was admitted and taken through all the steps and then spoken to by the front desk girl at least 3 times. Then after I was all signed in she suddenly tells me, me and my 5 year old HAVE to wear masks in order to go to the back. I said very politely I cant wear masks Im sorry. She then became aggressive and told me well sorry but we cant see you without a mask on. I said I cant wear a mask. She said okay why? , I said thats private. Then said, okay so youre telling me your office is refusing me service because I cant wear a mask? She said yes. I said is your office manager here and she said well we have a sign on the door saying its required. I replied, still calm and polite, Im sorry but I still can not wear a mask I dont think you understand, its not that I just dont want to, I can not. She was at this point trying to intimidate me into wearing one and I said why dont you go to the back and ask before I walk out of here and call back to ask about this. She walked away with a bad attitude and didnt return. They called about 3 people in before me and left us waiting for a long time. Mind you its an urgent care unit. My 5 year old daughter had a serious emergency.They finally called us in. The doctor was to the point and seemed annoyed. I thanked her for seeing us. She heard me out, did the exam then left. When I tried to go get water she loudly told me we have to stay in the room because of the other patients.Over all... people need to understand that some people literally can not wear a mask and should not be harassed, intimidated or treated differently for this fact. Just because we are gay I mean black I mean cant wear a mask.
I just took my mother here on two occasions for symptoms of bronchitis. Both times, the NP told her that an xray was not necessary and that what she had was a virus. So she sent her home with an inhaler. Come to find out? My mother had pneumonia and influenza A&B. Now due to her age? These things can be fatal.I used to like this place because it was quick and the staff were very friendly. However, thanks to COVID? The service quality has gone to s***. Please do not go here especially with an elderly loved one.
They tell you to go wait in your car for two hours then forget about you. Meanwhile the people who came in after you that get to wait in the office get called back before you.
I visited 2 urgent care and they said wait was 4-6 hours. Here they took me in less then 45min. Staff was fast, friendly and helpful.
The doctors and nurses are very kind. They were very attentive and thorough. I was a walk-in and the wait was not long at all. The front desk staff were very nice and checking in was easy. If I ever need to go to Urgent Care again, I would definitely go to Cypress Urgent Care.
The drs are awesome here I seen the lady dr today I don’t know her name but she always makes me feel so at ease and comforted I went for a follow up today and everything went well. This is the only urgent care I will go to. Thank you all for being so wonderful even the staff is so polite and welcoming. And it is always clean!! Love it here!!
All of the staff was curteous. The check-in and out process was swift and organized. Juan was our nurse/medical assistant he was very caring and careful with my 9 year old daughter who had an ankle injury. They have xrays in house which made it very convenient. The PA was very thorough at explaining and discussing her diagnosis, treatment and prognosis.I would use this urgent care again. :)
It was 2nd time there-Once for my husband and now for me. Dr. Dustin helped me and he was very helpful, if he had a private practice I would go to him. He was the same Dr who treated my husband. Very warm and knowledgeable
Although Ihad to have an appointment I showed up first thing in the morning and they took me in. Ive had severe problems with my ears so I wanted to be sure I didnt have an infection! They were awesome!! So happy to be seen!! All the doctors and staff were super nice!!
Staff was knowledgeable and well prepared. They attended me with care and overall the waiting time and experience was ideal. I would recommend this Urgent Care facility and everyone working there. Thank you 😊
Everyone here was super nice and very professional. I didn’t wait very long at all and the place was really clean. If I ever have to go back to urgent care in the future, at least I know I have a place I can go back to!
Cypress Urgent Care is a bit out of the way for me rite now. However, I take the long trip by bus there because the staff and doctors are so pleasant and polite. I receive a thorough examination and the diagnosis is explained in a way that is that I can understand. I a.m treated with the utmost respect which makes going to the doctors a pleasant experience rather than a stressful one. To the doctors and staff, thank you for the wonderful way you treat your patients. I will continue to keep coming back. Thank you.
My Wife is a retired RN, Ph.D and Im a retired DSD, & Paramedic from Los Alamitos AFRC for over 30 years of service. This is truly the best Urgent Care Center that I have ever experienced. The medical staff and MD go above and beyond the call of duty. I will never go anywhere else for my emergency medical care in the future.
WORST urgent care experience ever. This place is poorly run. I WAITED just shy of FOUR HOURS to be seen. I literally waited two hours in the lobby and then another hour and fifty five minutes in the exam room. When I was in the exam room my throat was swabbed for strep and no one came back for almost two hours. NO COMMUNICATION from anyone. When I was finally seen by a physician, he offered no apology for such a long wait, proceeded to ask me a few questions and told me that I tested negative for strep. He said that he doubted I had mono but would test me anyway. The medical assistant came back to test me for mono and made a joke. How funny these people have time for jokes but no time to take ten seconds to communicate with people about what to expect. The physician then told me I tested negative for mono and that I have a respiratory infection. He didnt even use a stethoscope to check my lungs or anything. The only thing he did was check my ears and look at my throat. I would call this INSUFFICIENT QUALITY OF CARE. I waited almost FOUR HOURS for the physician to give me an INCOMPLETE EXAM. The people working here could use some help in regards of building compassion and communication to the patients they are supposed to be HELPING. The physician could have been more thorough and could of at least been empathetic about the EXCESSIVE wait I had to experience.ALSO, while I was waiting in the lobby, I watched the front desk tell incoming patients the wait will be over three hours when they close in two hours. It seems like they were trying to deter patients from signing in. Its clear the ladies at the front desk dont now whats going on as I could over hear their conversation about whether a patient was present or not. They were also repeatedly trying to call patients back who have walked out and left long ago and do not know who is next on the list and which patients are still here.In addition, this place was dirty. The lobby chairs were all sunken in and ripped and trash all over the dirty floor. It looked as if the floor hadnt been mopped in a week. There were also roach traps in the bathroom and trash all over the bathroom floor.This place seems poorly run, understaffed and employs incompetent staff, and unsanitary to boot. I would not recommend and urge others to avoid!
From front desk to doctors everybody is awesome. I recommend this urgent care. They are really nice even they are so busy. I drove 25 min to get there and its worth it.
The entire staff are very friendly and caring. I was in and out very quickly. Everything is automated and quick. They send in the prescription directly to the pharmacy. I am very happy this urgent care is so close to my house and is open 7 days a week.
Very good doctors and staff. Had to visit urgent care twice for my son and every time was able to get help needed.
Went in for flu symptoms without an appointment and was seen promptly, treated respectfully, and given appropriate care and prescriptions. The nurse practitioner who saw me was pleasant, personable, and competent. My normal provider, Optimum Care, wouldnt even offer an appointment for more than a week since they were all booked up.
This was my first visit at this urgent care. The front office person was efficient, unwelcoming, abrupt, did not hear a service words or phrase from her to me or other pts. The back office person was personable, the Dr was pleasant, to the point, but I did not feel rushed.
I have always enjoyed going there. The staff is friendly (which is a must for me). The set-up is very good, during this pandemic. I have been going to this Urgent Care, for almost 6 years.
Most of the people that I’ve encountered here have been friendly, but most of them don’t have much phone etiquette. They’re not as pleasant over the phone when you call in to ask a question. I also don’t appreciate the fact that when a prescription is put in that they don’t Look for a 24 hour pharmacy when you go to urgent care later in the evening. I’ve been waiting for my prescription for two hours to find out that they sent it to a pharmacy that closed before I even went to urgent care. Now I am scrambling to find a 24 hour pharmacy so I can get an inhaler that I desperately needed tonight. Other than that, the wait times aren’t usually that bad for this urgent care.
Staff was friendly, attentive, and quick. Doctor listened toy issue and offered a solution based on past experience and documentation I had on hand. No fuss and exactly what I needed, along with an additional recommendation for my issue.
Quick, clean and very safety conscious with COVID precautions.The NP and all the staff were kind, knowledgeable, compassionate and answered all questions and concernsThis is the only urgent care I will go to!!
I went into urgent care after a car accident and they took me right in was in which was great. The staff was really friendly and the office was very clean. I would definitely recommend this place to friends and family.
While the doctor and others who saw me were very good, I wanted to mention that Brandy, with whom I spoke on the phone and in person, was exceptionally accommodating. In addition to being very warm and personable, she went out of her way to check a sheet for a physical by letting me email it in to her before coming, and when I arrived she made sure that I got what I needed. Overall, I received great care.
I was very impress with the doctor and staff at this facility. I had a deep puncher wound that needed to have glass removed and cleaned out. The staff was very professional and caring. This facility is better then some other places I have been to. It is a real urgent care facilities rather than other places that are more of a doctors office then an urgent care.
I came into CUC with a horrible pain and discomfort in my ears. The Doctor that attended me was excellent and kind. I love him! Everyone was so nice and the med the Doctor prescribed me was the best within a few days my ears were fine. Thank you!
Staff was very nice, check in was quick. Dr. Dustin was very nice and thorough. I definitely would return to this urgent care facility.
Booked an appointment for a Covid test. Filled out all my insurance information online ahead. The staff was very nice, but was told they dont take insurance for Covid testing and asked for $120. It really wasted my time
Cypress Urgent Care is a smooth and professional operation, from the receptionist to the staff in patient care.They are sensitive to Covid19 safety. My wife was the patient. She was impressed with the thoroughness and attention to detail. Would definitely recommend.
This clinic has improved over the years and they seem to finally have a good medical staff, front and back office. Completing paperwork electronically was very easy and efficient. They did not rush like they have in the past.
The staff were all so friendly, helpful, and easy to talk to! Great communication. They got me in and out super quick and addressed all of my needs. Would definitely come here again and I recommend it for everyone!!
Dr. Dustin is great. He pays attention and takes good care of his patients. The nurses in this place are welcoming and helpful.More over, booked online which save us time.
I have been using this urgent care for at least 5 years now!The front desk is always curteous. Juan P. is almost always the next person that i see in the office. He is amazing! I have never met a more caring person at a doctors office before. Especially an urgent care! The doctors here have never rushed me or been unfriendly. I wish I could use this office for my primary care!!
Very polite and friendly staff. The dr was very sympathetic and showed a genuine concern to my problem. I loved the registration part it was so quick and easy. I will diffently refer friends and a family to the clinic. Thank you
I love this urgent care not only did they save my life back in 2017 but they have always helped me with everything from getting sick to getting injured. What I really like about this place is although I go alot they dont judge me for going so much and help me. Also, dr handle is a really good dr. Always listens to me and helps me out when I cant get in with my primary dr or even my dentist. I will be forever grateful and continue to give them service as well as recommend people to them. Thank you guys for everything I appreciate it.
My 5 year old had an ear infection. We were there and had an awesome experience. Everyone was happy nice and friendly. We came home and 3 days go by and my daughter was crying I called saying I was worried and they told me come back for a recheck. The staff was wonderful they went above and beyond to fix my daughter got us right in to see the doctor and sent us home feeling better! So happy with the entire staff. Big thanks to all of them!
Slowest freakin urgent care ever they will legit let you die in the waiting room like what are you guys even doing back there seriously not one person in the waiting room moved for over an hour!!!!!!!
I dont want to give any star. I am strongly recommend NOT to go that Urgent care .because all the doctor are none knowledgeable and not take care at all. in fact, I had in-grow toe nail they dont even have a equipment and didnt give me any treatment but they told me to come back and recheck up. That for what ? they any thinking about money beside all the reception counter ladies are very very rude because I told them to get my money back but they told me Ill call police. That why if you go and see that Urgent care you will regret end up unsatisfying like me.So that it strongly my recommendation.
Ive had to go a couple times. For kidney issues. The wait time was not bad. I was actually able to leave and come back. They held my spot. Staff was friendly. Liked the doctor had to go back. Due to lack of giving pain meds. Other then that. Good place to go if you want to skip the ER
Its difficult to say anything bad of places that help you with your health issues. One day after new years, many family primary care physicians on holiday. This poor place was topped to max, even the very helpful receptionist was sick. Doing her best to help the sick. Because of these reasons Im giving them 3 stars.
After a car accident, I went to Cypress Urgent Care. When I checked in I was told there were only 2 patients ahead of me. Even though, I told them I was in a car accident, was limping and had a clearly broken finger, I waited over 2 hours in a hospital gown in a cold room while the female PA continued to take COVID related patients ahead of me. I could hear all of the visits as they were on speaker. Some people wanted COVID clearances for work while others wanted prescriptions for coughs. Yet, I sat shivering in pain. Even though I heard the medical assistant kindly remind her a car accident patient was in a room, she kept taking COVID related patients ahead of me. Ultimately, I got dressed and spoke with the receptionist to let her know I had not been seen. The receptionist stated that the PA had patients outside in an alley to see first. I left to seek other medical care. This disregard for patients without COVID concerns was disappointing. This is definitely not an urgent care you want to go to if you do not have COVID.
Such a great Urgent Care! Everyone was so helpful & sweet! Everything was fast and efficient! Best I have visited for sure!
The staff here is always excellent , I was very sick all the time as a teenager and they have never been rude. The wait time is never too long and I will always come here if given the option.
First time to go to this urgent care and I got the satisfaction needed. Wonderful staff and knowledgeable.. I keep this on my list Incase I need to go again and for my family !
My real name is Sheri but I wanted to say Dr. Hanel is EXCELLENT! This was the first time that I wasn’t shuffled out to my PCP. He took the time to REALLY HELP ME! He was very thorough! And his staff... they were so professional and super nice! I really wish they were a regular office that I could see regularly because it’s rare to find a team like this! 💗🙏🏻🙌🏻🙏🏻💗
Great people very friendly and interested in your problem. For a walk in the wait was pretty quick. I was expecting to wait at least an hour so the 30 min wait was nice. If needed I will utilize them again.
With urgent care, you never know if youll wait 2 hours or 20 minutes, so dont judge it by the wait. I was very happy with the staff. Juan especially tried his best to meet a specific need I had, and went above the call of duty. The doctor listened to my concerns, and gave me medication I needed. They dont like to prescribe much or give refills, as they want you to go to your primary care physician which is reasonable (imagine and addict going to multiple urgent cares in one week). Anyway, I was very pleased. Thanks Juan!!
The people at this facility are amazing, they honestly gave me assistance when a couple other urgent cares could not assist me with my needs!!!Thank you all kindly, I appreciate the professionalism and hospitality. You guys are #1. Much love, GOD Bless.
Great doctor, reasonable waiting time and... incompetent receptionist who charged me full cost instead of co-payment!! After that it took significant effort to explain where they made a mistake. Now I have to wait more than 2 months to get a refund. In my opinion such errors should be corrected in the matter of days, not months so I submitted complaint to state board and BBB. Hopefully the receptionist will find a much more suitable job for her such as cleaning service.
All of the staff was very caring & helpful! Ive been there several times & always treated very well!! Wish the wait wasnt so long but I guess that means theyre seeing alot of folks & doing a good job!
Ive been waiting for the doctor for an hour because shes in a meeting taking her sweet time. However, other nurses and MD have check on me but no medical help.
Quality place, efficient staffback office was a pleasureThey handled my issue expeditiously,And the Doctor listened intently!!!! And it wasn’t hours of waiting. Thanks Cypress Urgent care
Ive been in to Cypress Urgent Care for several different issues, and every time Ive found them to be friendly, efficient, and thorough. Always feel like Ive had excellent care, from earaches to stitches.
I went here with my daughter for a sports physical. The price was very reasonable. We got right in. The waiting room felt clean and orderly. The doctor found that she needed glasses during the exam. Something that had been missed at other physicals at other places in the past. We were so thankful.
I was referred to this urgent care because its within my insurance network. For a second, i was literally sad on hearing the name CYPRESS URGENT CARE. Its a terrible place to be trust me!!Can you be more FAST, EFFICIENT AND KIND PLEASE? 3 years and still no improvement in service? Always slow, front desk staff is very rude. No courteous words (please, thank you). They literally talk as if they they are ordering you around. Service is SLOW. Doctors are unproffessional and rude.I love MEDPOST Urgent care. I wish they are within my network. Referring me to this Cypress urgent care is like a death sentence. Oh my God!!! They are a total waste of money, time and effort.
Thank you for figuring out what is wrong. I am so glad my Dr referred me to your Urgent Care.Will see you in my future when urgent care is needed.I will refer friends, family & flight attendants to your.Thank youKimberly
The front office statf was very pleasant, efficient and friendly. I was checked in, and as my paperwork had been filled out online, I was next in line. I was called backin a timely manner and Selena was quite professional in her actions. The doctor examined, cleaned and dressed my wound, and gave me a prescription for antibiotics. Selena gave me a tetnaus shot as it had been awhile since my last one and she was very gentle. She was most helpful and funny.
Ive been visiting Cypress Urgent Care for years now and they are always friendly and professional. They do their best getting patients in and out as fast as they can without compromising patient care.
Amazing doctors and short wait time. Staff is very friendly from the nurses at the front desk to the three doctors I’ve seen. Very impressed and would recommend.
I came in at 10am on sunday, I signed in and waited an hour then the girl at the front told me about this call back system where they text you minutes before your appointment to come back so you dont have to wait. So at 12 they text me to come back my appointment time is 12:30. Its now almost 2:30 and Im still waiting there only 6 people in front of me when I first came in so in 4 hours this office was only able to see 6 patients? Wow. I should have left but Im to sick to drive around to different urgent cares. I will never come back here again.
Both doctor and nurses were amazing. All were very attentive, took their time explaining the circumstances for my visit. Thank you all so very much!!!
The ladies here are so nice! And quick to help me out.. definitely coming back to this urgent care again
Very disappointed in the service this urgent care gives. Scheduling an appointment when they know the doctor wasnt gonna be in. The the blonde heavy set receptionist very rude when asked about when the doctor will be in next. The whole time all waiting rooms are full while the whole staff is huddled around the desk making jokes and laughing and a could careless attitude towards patients. Its unfortunate that these people get to work with people in need.
Everyone there seemed to be well organized and willing to be very helpful. Dr. Dustin was very nice, considerate, and communicated his thoughts to us very well.
Ive been here many times and Im always treated with respect and kindness. Everyones very helpful and Doctors are great!! Today my back was hurting I recieved the best care!!! Doctors and staff go above and beyond everytime!!!
The staff was very professional and friendly. They got me in and out fairly quickly. The doctor was very personable and professional. I would definitely recommend Cypress Urgent Care!
My son had a hard fall and his hand swelled up. I took him to cypress urgent care was they found that he fractured his hand. The X-ray technician was amazing. He splinted my sons hand and forearm. My insurance then sent us to an orthopedic in Anaheim (not associated with this urgent care) and they were horrible with the X-rays and splinting. I went back to cypress for them to correct the orthopedics poor work. When it comes to being sick or having a broken bone or whatever it may be, they are amazing.
Had a tiny piece of clear glass in bottom of my foot. Doc and I agreed best chance was to put a small slice at the entry point and flush with water. No way to know if he got it out til later when anesthesia wore off. Well, great job Doc, that very sharp, distinct pain is not there when I walk or stand on that one foot.My primary doctor with my insurance probably wouldve had to set me somewhere to get the same thing done in twice or three times the amount of time. Thanks again.
Turned me away for a sinus infection because I didnt take a covid test. I have asthmatic bronchitis I get it yearly same time every year I been coming here for the longest never had this happen to me before.All i needed was a steroid and a antibiotic to open my lungs because I been having asthma attacks all night. Thanks for turning me away.
Dustin is a wonderful PA and is extremely professional and knowledgeable. He spent the time my husband needed to understand all his issues with his back pain.
Very caring and helpful staff. Their facility is very clean. My wait time was only 5 minutes and I was a walk in. Thank you all.
I went to Cypress Urgent on Friday morning because I had a terrible cough and sore throat. My ears were popping and cold sweats. When I went to Cypress Urgent Care December 2017 I had the exact same symptoms. Friday Handel PA advised me that I had a upper respiratory injection. Same diagnosis as December 2017. However Handel advised that this time I would not be given any antibiotics because antibiotics are being over prescribed and we need to preserve for the next generation. When I questioned why I was treated with antibiotics before at Cypress Urgent he said I was given incorrect information before. Said he could give me a note to take off work. I left and went to see my PCP and sent the information to the CDC that Cypress Urgent care is preserving the world’s antibiotics supply.
Great experience. I was taken back right away and didn’t have to wait long at all. The medical assistant and Dr. were both very kind and did a job well done!
The staff was EXTREMELY unprofessional. Avoid this placeWe took our son here it was closest Urgent care. He had dislocated elbow, and he was in a lot of painKari Hail nurse practitioner at UClooked at it, she manipulated my sons arm and told us that everything is ok its back on the place and said itd feel better in 15 minutes. And just I case she wants Xray. So they xrayed it. Said they couldnt see any breaks although there was a section they couldnt see properly which so they took another Xray it didnt show any breaks eater....After our and more she told us that everything is good and my son still has fear and doesnt want to move hand. I told her that I know my son and he still in pain and I know Im his mom. So she told me that Shes a doctor and knows better!!!After my husband talked to her she agreed try manipulation again. After that she gave as prescription and sent us home with crying baby. And told us to come in the morning if he will be in pain.So eventually we came home with the possibility it had been dislocated but put back in place.Kari Hail told us that hes just being protective and would wake in the morning having totally forgotten about it and would be fine.He isnt. He woke up crying at night a lot and he didnt use his arm in the morning didnt want anything...We called Urgent Care to ask what time we can come back? And guess what?!Receptionist Joey asked wait on the line so he can ask. After that he told us that Kari Hail advises go to ER. That she did everything she could what was Nothing!!! She did really nothing accept torching my baby and spending our time, money and energy.Ended up taking him to another place back and saw a The doctor that had been in the profession, he took one look at him, manipulated his arm pop (we all heard it) back in and immediately he lifted his arm to touch some medical stuff on the wall...Check review! Ask friends where to go if any issue.Be healthy!
I called this location before I came in to see how long the wait would be. The lady tells me 2 hours. I uber down there and when I go to check in she tells me that the Dr on Duty is leaving at 3pm, its now noon, when I get there. She says I can check in but its going to be at least 3 hours and Ill have to leave and recheck in for the other doctor. This place needs to get their act together and not waste peoples time!
First time visit, nice friendly helpful staff. Dr Handel checked my throat, eyes, nose and ears and listen to my breathing and was able to give me cough meds to help clear my cold.
I was in and out very good customer service Melissa was sweet and relatable. Highly recommend for any urgent care needs and COVID testing!
Cypress Urgent Care has a lot of amenities. Much better than going to a hospital emergency room. I’ve had X-rays, IV fluids, and stitches here.
Joey and Kari were excellent in the care of my son. They were kind and patient with him. He felt so much better after the visit. And, the facility was super clean.
Everyone is very nice very attentive. My appointment was really quick and they did a great job
Friendly staff, great service and I’d definitely recommend. Knowledgeable doctor and I was in and out in a short period of time.
Came in with a very odd problem and although the doctor had never seen or new what caused my situation he still did all he could to try to figure it out. I’m happy with the care I received.
They turned me down at 2:30 pm after I called to confirm they could take me. Whoever was working at 2:30 pm on 12/26 at the front desk was rude and lacked compassion. The girl with light green eyes had horrible bed side manner and was not interested in helping me and my sick daughter at all. Very disappointed!
0 STAR!!!Please do not go to Cypress Urgent Care!!! Both the Receptionist and the Physicians assistant/Nurse was unprofessional!! Horrible!! Rude!! and a Bully!!! Please read our experience!!We rushed our 6 year old daughter after she accidentally had a candy that had peanut in it! When we walked in, the receptionist was on the phone, and the physician’s assistant was watching a game in the lobby. We stood there for a while, but none of them acknowledged us! And when I told her excuse me can my daughter please see a doctor! She was rude and kept on saying give me a second, give me second. When I again told her that it might be an emergency she’s having trouble breathing. This is her exact response “if it is an emergency then go to the ER, this is an urgent care! When I’m done with my phone then you will still need to fill out paper works before your daughter can see a doctor!”The physician’s assistant was a bully and seemed to get irritated that his game was interrupted. He stood up and started yelling at us, saying I bet your daughter is fine! Then he slammed the door on us and took my daughter’s O2 count just for a split second. Yet when the doctor finally saw my daughter she immediately asked him to give her an epipen shot and told us to rush to the emergency room where she can be monitored.We felt helpless, and extremely frustrated.
The Cypress urgent Care is very nice and clean the staff are very amazing and they treat you with respect and they are very nice in there and that was my first time going there but I have to say I would recommend that to anyone that want the respect in the kindness and the cleanness
Absurd wait time. Took about an hour and a half even though there was one other person in the waiting room when we got there. The waiting room was very dirty and had weird looking stains on the chairs. We specifically had to ask about the results of the strep test. We were required to fill out paperwork and then the nurse asked all the exact same questions as soon as we got to the exam room. They did not send the prescription themselves but gave us a paper prescription that we had to take to the pharmacy. Then the doctor didnt properly fill out the prescription so it took another absurd amount of time because the pharmacy had to keep calling them back to get the doctors name. wouldnt go back
I took my daughter in because her ears were hurting so bad she couldnt eat or drink without pain.I was also seen because I was still having issues after treatment from my doctor.We were in there for about 3 plus hours the NP we saw barely examined us and wrote me a perscription for cough medicine I did not need. Gave my daughter a script for a medicine she was allergic to and didnt correct it until halfway through the next day. So she h as d to suffer with the ear pain until that next night.
They accommodated my 7 yr old son and i by letting us slip in before closing with nothing but kindness im so grateful to the staff for all being a joy to see.
The doctor and nurse are nice too, explain very carefully even though my English is not really good. Sepcial no need to waiting so long and you can use the app booking the appointment
They no longer help with IVs ,Stitches or anything Urgent for that matter. They denied me twice and rudely suggested ER
Considering it is an urgent care center which normally gets a bad rap sheet right off the bat, they are awesome. Treated me with utmost care from phone consuls to wound dressing. Would not shy from using this service whrn needef again, hands down. Thx guys!
I have always been received & treated respectfully. Wait times are really good for the most. Sometimes you can wait longer during peak flu seasons. MDs have generally listen to my concerns.
Cypress Urgent care has a a knowledgeable, professional and caring staff. They took the time to not only treat me but to educate me about my condition. I’m very appreciative!
I called them before going there because I live about 30 minutes away, but they were the only ones open till 10pm and my 7 year old had two fingers extremely swollen from a fall off of her bike and needed to see if they were broken. We got there at about 8 pm and were told that they closed at 8 but there hours said Sunday open till 10pm! I questioned the rude smart ass behind the counter and asked her why she didnt say that to me when I spoke to her before I drove 30 minutes to get there and she of course lied and said you didnt talk to me and she was the one who I spoke to on the phone!!!! I will never go there again and am looking into filing a complaint against them...very unprofessional, making their own hours when for some of us, Urgent care is our only option sometimes!! If you have to lie to the public than you are in the wrong profession...shame on you
I waited about an hr. in the patient room to be seen from the doctor for about 2 minutes. He was okay, but the male nurse was terrible. (Tall with a missing finger on his right hand). He was rude to all of the females patients I noticed, and rushed the vitals carelessly. I dont expect to be treated like royalty, but I dont expect to be felt unimportant either.
It was easy to get scheduled right away no waiting in the lobby for a long time, and they had friendly staff.
Very fast and great service! All staff were very friendly and professional! Love that the paperwork is electronic.
They have always treated us well. They have recommended us to some great specialist that have made the world of difference. I am grateful to them and happy The Cypress Chamber of Commerce introduced me to them.
20 minute wait on a Sunday morning. Everyone seemed genuinely interested in providing care. The doctor was in a real problem solving state of mind. There is a refreshingly helpful vibe here.
Very professional and caring doctors. Appointments are available to book online which has worked great for me and my son who has been seen more recently there.
We had a patient treated at Cypress Urgent Care. They were pleased overall. The staff was friendly and helpful. The wait time was less than 15 mins. The Doctor was thorough and assessed B.C.s condition within a few mins. We would recommend Cypress Urgent Care.dt. Westcliff Nurses...HOme Health Care.
This is the best place I have been in orange county and I been to alot of places as of late,they just go above beyond Thank You Guys and Gals. Im all healed up.
Came in for my child. Wait time was a bit excessive, but once we were in a room everyone was extremely courteous and professional. We were in and out of there in about 90 minutes after our name was called. I would give 5 stars, if the wait was shortened by hiring additional staff of same calibre.
I needed a TB test and was able to walk in and out extremely quick. Everyone who I interacted with was very professional. Great service!
This is an outstanding clinic! Do not hesitate to go-in fact, run! It’s fabulous -you will be impressed with their professional, expeditious service. Sue Ellis
The doc was nice. He really pay attention to my concern. Also, the staff was friendly and facility is very clean
Both times I had to take my kid in they saw us right away and were so accommodating and great with him. All the way from checking in to seeing the dr. Thank you.
Ive had to come here a few times and the staff has always been nice and the wait time isnt horribly long. You can even call ahead and theyre polite enough to give you an estimated wait time if you ask. (Wait time as of then, of course it can change if more people show up before you get there)
Very attentive staff, caring and patient. They showed me how to handle my health now as well as future treatment options
Everyone one was extremely friend and helpful. They gave you freedom to wait there or walk around the shopping complex. Doctor listened and explained things very well.
I love coming here! They are always very nice and respectful. Their new app makes appointments so much easier and quick.
Great attention took my 5 and 2 year old Daughters in and made them feel very comfortable neither of them cried as they always cried at other Drs. Very patient And carrying to them . Thnk you again.
Amazing staff! Thank you for taking care of me, shout out to Dr. Dustin. I feel better today.
This clinic is listed as a site that accepts Ambi, but when we got there this morning, the nurse rudely informed us that they have not taken Ambi for 5 months. Maybe update your clinics information and have yourself taken off as an Ambi friendly clinic then? We wasted our time, something that we can not get back, and quite frankly is money. My wife was on crutches with a serious injury. It is a chore for her to move around. We had to take a handy van to and from the site, for absolutely no reason. Complete waste of a morning. A little effort to update information impertinent to your clinic could have prevented this.
Very bad experience. I went in on 03/04/2015 the staff was EXTREMELY rude and unprofessional. After 2 weeks I received a bill in the mail for $28 even though I paid the full amount before I left and when I called to ask about this the lady that answered was rude and unprofessional after she transferred me without even telling me I was being transferred they waived the $28 charge. The funny part is that I live in cypress and I was discussing this with my neighbor and he had worse experience than mine about a year ago. I DO NOT RECOMMEND THIS PLACE.
The whole staff was amazing. super kind and patient. thanks for looking after my mom!
Fast, friendly, caring service! Very clean facility & I loved how easy it was to check in! :) I truly appreciate y’all!
Ive been there a few times theyre friendly and for the most part pretty quick my last visit which Id say was the I felt worse took the longest there was about 1/3 of the seats taken up I was there almost 3hrs they only have 1 Dr it would be nice if they had more than 1 during flu season it turns out mine wasnt flu I have pneumonia but in all Im sure it wouldve been worse going to an er
Excellent staff. Very professional and friendly.I really felt like they listened and paid attention to what I was saying to them.Will return again if necessary.
Urgent care is always great there fastThey are nice caring and always take care of the problem
Physician and staff were patient, thorough and very professional. A comfortable visit indeed.
They were fast, easy, convenient, great customer service, knowledgeable doctors, caring and just great! It good to know I have a place to go Incase of need.
Although the staff is professional and nice, they werent overly friendly. This place is clean. I would recommend this facility and come back again if needed.
At the end of the day and having two emergencies, they were still the sweetest most compotant and welcoming staff we know!! That is why we always come back to them, Last night proved we are right! Way to go Team Cypress! We are praying for you!
LOVE the staff and Doctors.They do their best to make you feel better.. I prefer them better then m myy
That stuff gene is very rude!!! Patients call just to asked something to make sure! Then that staff was really rude telling her OH MY GOD!!!!!.....like he seems lazy to answer calls from patients...u guyz should hire hardworking with good personality not those stufff that raised with no manners at all.....not going back at all👎🏻👎🏻👎🏻👎🏻
By far one of the fastest and most pleasant experiences I’ve had at an urgent care.
The doctor is the best ,since my mom has no primary ,at this time , he always treat her ,throughly and the X-ray tech and the staff is amazing
The staff was extremely friendly and courteous and help me by explaining my procedure and the cost...I fractured my toe and was extremely pleased by the time I walked out
Walked in. Filled out the paperwork on my phone. Got seen in less than 15 minutes. Fast and efficient, thank you!
Excellent customer service and staff were extremely welcoming and the provider was knowledgeable and performed the stitching of the cut with care.
All staff from reception (Dominique) and nursing (Erica ) & Dustin is an Excellent Provider.
Ive had good service whenever I had to take my daughter to see the dr. I cant complain. Theyve been good with me
It was a bit busy and the wait was pretty long but thats only because yesterday was New Years Day and they were closed . Great staff. Very professional . Kind staff.
Sign in by app made me feel safe and waiting at my car and texted to come in. Filled up information by app is great.
Juan did a great job at explaining everything to me and making sure I was well taken care of! Very nice as well
Had a great experience with all members, and they showed compassion for what I was feeling and going through
Not cool to close earlier than posted business hours, especially for being an urgent care
Front desk lady I think her name was Salina. Very helpful ceey welcoming. I would say very clean facility and excellent service.
Everyone was very pleasant & efficient. The wait was a bit long, so I recommend using their on-line appointment service.
Staff is awesome, great medical care. Everyone was kind patient knowlegable and very attentive.
Great place, uncomfortable chairs but great doctors and nurses. There is one doc that looks like Bradley Cooper so that’s cool.
Excellent patient care, friendly staff. Not a long wait time.
I love all the doctors and staff here. Such a pleasant experience given the fact that I only come here when I’m sick.
Been coming to this urgent care for years! Always my go to when my primarily cannot fit me in
I was denied medical treatment because I have an LA County Medical card, but I have used my card for Orange County. bs
Tried to take my son here last night at 9:30pm. Drove to Cypress from F.V. because it was a supposed to be the only UC open until 10p. NOT! Doors locked, lights dimmed and nobody there. Even says on the doors they are open until 10pm. lame! I shant return there ever again.
Very kind staff!!! Came in for a walk-in and was seen fairly quickly. Thank you so much!
Didn’t have a long wait. the staff and doctor were very nice and thorough.
Love this place. All so friendly and doctors really seem to listen and really care about you. I highly recommend this place.
Great people, Dustin was great and he took care of my son.
I liked my 1st visit the female Dr was so nice inm going back again tomorrow
In such a stressful time they did an awesome job..clean, caring and as quick as possible. Great experience.
Very friendly professional clean comforting environment!!!! Compassionate doctor took very good care of my wound 😉
Very satisfiedwith the professional service rendered during entire visit. Will definitely recommend!
I missed my appointment and the receptionist rescheduled me so I could get in asap! Good job!
I always love going to this urgent care when I need to. They are very detailed and always glad to help solve the problem.
The staff was great. We were in and out in a timely manner. Dr. Amster, Brandi and Juan are awesome.
Definitely worth the wait! The employees are super nice and helpful and the Dr staff are too!
All the people from Cypress Urgent Care are very kind and helpful! 100% Recommend.
Staff was very friendly and the Physician Assistant Dustin Handel was great.
Super friendly staff and they got us back really fast. It was so good j almost want a reason to go again
Great care. Doctor said nurses are superb.
Great Urgent Care. From the front desk to the Doctor everyone is very informative and helpful.
This urgent care always goes the extra mile for me, and the staff is friendly and helpful.
Friendly staffs and PA. Fast and clean clinic. Recommended
Awesome experience. Quick and safe. Staff was very friendly. Staff was very knowledgeable
Came in with a bad scrape on my leg. They gave me a tetanus shot & bandaged me up nicely. Good job! Thank for your help!
Pretty professional its rented out as fast as possible take good care of you explain things to you have nothing but nice things to say
Very little waiting. Staff very attentive. Diagnosis done quickly.
Went to this location and got Erica and Dr. Handel everyone was so kind and professional. Would come here again. Thank you!!!
Excellent experience. Great care by the the whole staff.
Very friendly and welcoming staff. If you have to choose, definitely go here!
Worst urgent care ever. People in front desk were kind, though. The only reason Im giving it 2 stars. Dr was rude
4.6 (199 comments)
Review №1
2022-02-20The most pleasant urgent care experience I’ve probably ever had. The staff was super friendly, the wait time was not bad and the doctor was excellent. He was very explanatory and gave me all my options without rushing or pressuring me. Highly recommend Dr. Devaraj.
Review №2
2022-02-04These people basically saved my life. They told me I most likely had appendicitis even without running any tests, and they told me to go to the ER immediate. They were absolutely correct and I had my appendix removed 12 hours later.
Review №3
2021-11-23I booked a PCR test for travel use in December 2020. A young man helped me in the parking lot. He told me that they don’t accept medical insurance, I must pay them first, the price is $150. I paid the $150 for the test with my credit card. They did not send me the test results. I had to call them for the test report before boarding my flight.The worst is that they send me another bill for the same service after a year, the change is $236.00.How can they do that……..
Review №4
2022-04-04Great service at the front desk. We were seen promptly and staff was very professional. Definitely recommend!
Review №5
2021-06-03Dr. Dave and the nurses are very nice and professional. They take great care making sure to keep you comfortable. I had five stitches on my hand and Dr. Dave did a great job. Thank you!Went back for a follow up. Dr. Carrie was really nice and helpful. She provided excellent advice. The nurses here are nice and friendly.Went back to remove my sutures. Juan did an excellent job and made sure the process was as pain free as possible. Dr. Carrie is always friendly and professional and the young lady at the front was nice and friendly.
Review №6
2021-05-04Check in was a breeze since I’m a returning patient. The young lady at the front was very professional and polite. I was able to wait in my vehicle while they called me in. Once I was in the physician was able to exam me and went out of his way to make sure the imaging center he was going to refer me to was in my insurance network. He asked the receptionist to fax in the form and also give me a hard copy. The whole process from the moment I checked in took 1 1/2. Not bad for a Monday evening at an Urgent Care if you ask me. 10/10 recommend.
Review №7
2021-05-04The facility is clean and tidy. The doctors and nurses are very friendly, gentle, and patient.I went in first thing early on Sunday morning and I was able to be seen, treated, and on my way home in less than 30 mins. I didnt feel like the doctors or nurses rushed to get me in and out. They are just that efficient. They took the time to listen to my concerns and they even asked clarifying questions to make sure they got all the information and details they needed to accurately diagnosis and treat me.I highly recommend Cypress Urgent Care facility.
Review №8
2021-04-09From the front staff to the doctor care experience, Cypress Urgent Care was amazing. The wait was short and the doctor really took the time to understand my symptoms and concerns and created a plan to help me tackle all of them. So thankful I went here!
Review №9
2020-10-12This urgent care is the best! Ive been seen here a few times and service has always been great. The receptionist is very kind and attentive and so was the nurse that took care of me. The Dr did a great job on my stitches and I didnt feel a thing! I always leave feeling better and I appreciate not having to wait hours to be seen. A++
Review №10
2021-07-20My experience at Cypress Urgent Care went extremly well. I was seen right away. The care I received was very professional and I am healing up rather quickly. Id give Cypress Urgent Care a ten on the rating scale but, it only goes to five, further more I would recommend Them to my Family and Friends.